No improvements neededShelby E.
Customer Reviews for U-Haul Moving & Storage of Scranton
Pour nous contacter
Scranton, PA 18503
(Corner Of 7th & W Lackawanna)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They charged me an extra day after explaining I came in to pick it up at 11am but they had no vehicles and had to come back at 3pm. With all that explained they STILL charged me an EXTRA DAY! GOOD thing I PAY ATTENTION to my statement! I called the 800# and they were VERY NICE & was able to help me.Tiffaney diane W.
Go over your stuff before you try and rent it. They tried to rent me a truck with both front grease seal on the front wheels were leaking luckily I knew what I was looking at.Henry T.
Excellent service, great communication, fast and easy process.Juan P.
Thanks! Drop off was very simple and professional.Brendan M.
Le client n'a pas laissé de commentaire.Loretta C.
Jim in Scranton went above and beyond for me and I really appreciate the amazing customer service! Will always rent uhaul after this trip and the help I received thank you so grateful!Kathleen J.
I didn't have an good experience I was told by one person that I didn't need to do a walk around and was contacted the next day about damage. I didn't even know if the damage was there before and I know I didn't hit or scrape anything but none the less I can't prove if it was there and I didn't take before and after so I'm out 150 deductible and they even charge you tax on that I've never paid tax on a deductible but they do be carefulToineise M.
Le client n'a pas laissé de commentaire.JANET L.
Le client n'a pas laissé de commentaire.Charisse T. | Premières impressions
Le client n'a pas laissé de commentaire.Caitlyn S.
Le client n'a pas laissé de commentaire.TIMOTHY J.
I got a truck so loud I got a headache and to top it off I got water leaking on my and Mt seat the entire ride from a leak on the top of the ceilingNicholas A.
Lower mileage charge for regular customersRobert M.
Le client n'a pas laissé de commentaire.John M.
Process was very smooth regarding rental, questions, and return. Staff was very friendly and professional.Scott R.
Le client n'a pas laissé de commentaire.DENNIS M.
Everything is okay for meRose C.
Le client n'a pas laissé de commentaire.syed A.
Le client n'a pas laissé de commentaire.Jacob C.
Le client n'a pas laissé de commentaire.Richard A.
Le client n'a pas laissé de commentaire.Marie F.
Le client n'a pas laissé de commentaire.Gene M.
Le client n'a pas laissé de commentaire.Louis W.
I had just put in over $75- at Sheetz. It was over a half tank of gas. I got hit with another $14- for a magical lack of gas. I hate being nickeled and dimed when it's an analog gadget. Please contact me for details.Brian M.
I was overcharged for gas. I wrote on the paper that the gas was wrong, it said it had more than it did so I replaced only what I used and then got charged like another $50!!! UnacceptableJohn L.
DON'T CHANGE A THINGMATTHEW G.
Excellent serviceCorey L.
Le client n'a pas laissé de commentaire.Dominic V.
Le client n'a pas laissé de commentaire.jack D.
Le client n'a pas laissé de commentaire.allen D.
Everything went very smoothly, great prices and good equipment. Thank You UhaulBrian G.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Kathryn F.
Tanks! Easy transaction, in n out both pick up and drop off!joe T.
Trucks transmission and tires weren't good. The truck didn't want to shift or stay in a straight line. If the roads were wet we would have had a problemDavid S.
Le client n'a pas laissé de commentaire.Ron M.
Le client n'a pas laissé de commentaire.Kelvin V.
Le client n'a pas laissé de commentaire.jeanette V.
Equipment was terrible lights weren't working at all I was stuck at a rest area for 4 hours waiting for you guys to fix the issue to no avail honestly I'll never rent from uhaul ever again your service is quite honestly dog shit.TYELER J.
Le client n'a pas laissé de commentaire.Bree R.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Stan M.
Very easy and in and out quickly.Rene Z.
Le client n'a pas laissé de commentaire.Bryan H.
Le client n'a pas laissé de commentaire.Larry S.
Le client n'a pas laissé de commentaire.Brandon B.
Le client n'a pas laissé de commentaire.kyle bradley V.
The employee who helped us was super friendly and patient with helping us.Courtney E.
Le client n'a pas laissé de commentaire.Thomas francis K.
Le client n'a pas laissé de commentaire.Robert M.
After hoursLester T.
Le client n'a pas laissé de commentaire.theresa M.
Le client n'a pas laissé de commentaire.Thomas G.
Door is to far away from Customer service you walk in and don't know where to goPaul B.
Le client n'a pas laissé de commentaire.ROBERT M.
You are goodFRANCISCO R.
General manager lacks common social pleasant behavior and should not be allowed to speak to the public.Michael C.
Great Service and greetings as you walk in. Excellent customer service.Angel H.
Be honest with customers when a contract says to return the vehicle at 5:30 on a Sunday afternoon and arrive exactly at 5:30 but your facility was closed at 5.. Makes no sense. Not coolâ€¦Alan C.
Le client n'a pas laissé de commentaire.Evelyn S.
Le client n'a pas laissé de commentaire.Domingo A.
Le client n'a pas laissé de commentaire.Patrick S.
Truck new and very clean. Recommended size of vehicle by employees perfect for our needs. As always the staff at this location very knowledgeable and courteous.Taryn B.
Le client n'a pas laissé de commentaire.Jackie S.
Le client n'a pas laissé de commentaire.Ryan K.
I had to clean the dashboard steering wheel door panels on the van it was not the cleanestJOE M.
Everything was good just I believed you need new windshield wipers on the vehicleMarc r W.
Le client n'a pas laissé de commentaire.Krstine K.
Nothing. The employees were great, the van was very clean and brand new. I was very happy with the entire experience. The man who was working the lot was fantastic. Very nice guy.Jessica O.
Le client n'a pas laissé de commentaire.Ed G.
Maybe better signage for return near the entrance.Dave M.
Le client n'a pas laissé de commentaire.Christopher B.
Easy drop off, very efficientJoseph G.
I rented truck in person on Friday in the store for Sunday use. I did the express but it would have been nice to show Drivers License and credit card on Friday and just pick up instead of waiting in line on Sunday. I was first in line so my wait wasn't long but there was a long line behind me.Ken L.
Staff was friendly and knew their stuff. Services provided in a speedy manner. Return drop off was easy and quick.James I.
The young lady behind the counter was very personal able and pleasant to talk to.elizabeth erin W.
Le client n'a pas laissé de commentaire.jack D.
Le client n'a pas laissé de commentaire.Mark K.
Le client n'a pas laissé de commentaire.John T.
I picked up the first truck and I did notice that the trucks break was hanging down and I did not say anything as I thought this was normal because of the sign above it. However, after I loaded the truck up and began to drive it, it broke down in the middle of the street. I had the police come and assist. The place did come and have to bring the truck back to the facility and then had to give me a new truck. This delayed me 2 hours in getting to my location. I then also had to reload the new truck. No one assisted me and in switching over our things. The manager did state that they were sorry and they should not have given me this truck seeing the condition of the wiring and the parking break in the condition that it was in. No one offered any kind of compensation, which clearly should have been offered to me. Also, some kind of assiistance should have been offered to help now move the items into the new truck, especially being that this all could have been avoided if your mechanic would have reported that the break was not proper in the first place. I was very disappointed that nothing was stated to help us in this way. Someone should contact me and reinburse me for something.Kim L.
Very easy to work with and very professional.David W.
Le client n'a pas laissé de commentaire.Timothy W.
Le client n'a pas laissé de commentaire.Antoinette H.
Easy to schedule, pick up and return.Christopher H.
Le client n'a pas laissé de commentaire.Tim M.
Le client n'a pas laissé de commentaire.Jason S.
The vehicle although was a newer model. There were nicer, cleaner, and newer style vans available but they gave me a van that someone spilled something everywhere. The passenger window would go down but not up sticky. I washed the van, vacuumed, cleaned the windows ECT. It wasn't disgusting by any means but the windows were absolutely terrible hazy ECT. That's only recommendation. Windows especially to help with seeing, driving, and avoidance of accidents and promote safety at all costedward jr M.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Joseph H.
Le client n'a pas laissé de commentaire.Evan E.
Le client n'a pas laissé de commentaire.James T.
They were all very professional and friendlyJOSEPH C.
Le client n'a pas laissé de commentaire.nicholas B.
Le client n'a pas laissé de commentaire.Cynthia anne V.
I was accidentally charged for fuel and a second day. I disputed the fuel but didn't catch the charge for a second day. Luckily the gentleman that helped me did. Thank you again for seeing that and fixing it on my bill.Thomas M.
Le client n'a pas laissé de commentaire.alexander dante R.
Le client n'a pas laissé de commentaire.Luke R.
Le client n'a pas laissé de commentaire.Luis T.
Very helpful and knowledgeable. Explained everything to us that we needed to know. Friendly and professional. Easy to work with.Vic D.
Manager was very knowledgeable and professional. Excellent customer service from all the staff they really went out of their way to help us. MerciJoel J.
Le client n'a pas laissé de commentaire.mary jane m. | Expérience générale
This U-Haul center has always given excellent service and I have been using them for 5 years.Barbara P. | Expérience générale
Had to send my aunt to do my paperwork I was moving two states away with the moving company and I got to the Uhaul after the office was closed But my aunt was able to do everything before Uhaul closedMinerva G. | Premières impressions
I have been using Uhaul, trucks, and storage units for 10 years. The staff is always friendly and helpful, like a part of my family.MELANIE R. | Expérience générale
Le client n'a pas laissé de commentaire.guy m. | Expérience générale
Le client n'a pas laissé de commentaire.April G. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph M. | Expérience générale
Le client n'a pas laissé de commentaire.Guillermo b. | Expérience générale
They were very good. Helping me make changes quickly.Jean W. | Premières impressions
Le client n'a pas laissé de commentaire.Joey P. | Expérience générale
I had to throw out a very expensive memory foam mattress topper and multiple pieces of bedding because of rodents in the units shredding them for nests. If not for that, I'd have given five stars.alycia g. | Expérience générale
Le client n'a pas laissé de commentaire.Jacqueline S. | Premières impressions
Le client n'a pas laissé de commentaire.CHAD H. | Premières impressions
Le client n'a pas laissé de commentaire.Dustin R. | Expérience générale
Jim and his staff at 7th Ave Scranton Pa were excellent. Always and friendly and understanding . I had some financial hardship in my 3 years of things in storage and they did everything they could to help me find a solution. Can't thank them enoughSUZANNE S. | Expérience générale
Le client n'a pas laissé de commentaire.Staraisa H. | Expérience générale
S.O.daniel b. | Premières impressions
Le client n'a pas laissé de commentaire.Chris C. | Expérience générale
Le client n'a pas laissé de commentaire.Melanie N. | Expérience générale
Le client n'a pas laissé de commentaire.Christine N. | Premières impressions
Awesome very kind helpfulClarence S. | Premières impressions
Le client n'a pas laissé de commentaire.edward w. | Expérience générale
I love using U-Haul, and their bathrooms are always super clean.SHEYLA V. | Premières impressions
Le client n'a pas laissé de commentaire.THOMAS O. | Expérience générale
Le client n'a pas laissé de commentaire.Markisa C. | Premières impressions
Excellent customer serviceByron G. | Premières impressions
Le client n'a pas laissé de commentaire.elizabeth b. | Premières impressions
Le client n'a pas laissé de commentaire.Vicky C. | Expérience générale
Le client n'a pas laissé de commentaire.Maryanne F. | Expérience générale
Last minute purchase of a unit. Excellent staff and assistance!Janice D. | Premières impressions
Le client n'a pas laissé de commentaire.Ruth O. | Premières impressions
Very well managed! Kind snd helpful staff every time I went there! Supports their military!danielle m. | Expérience générale
The people in this place are horrible and have no Customer service. I was told the the big door close at 5 so to bring my fridge ,dryer, couch's and washer before the door close .Arrived there 4:40.took every thing out my uhaul just had fridge and washer left .. It's 4:54 a employe come and say the door closes at 5 . i replied yes i know it 4:54 . Employee says well i'm closing it now . mean while i got my fridge and washer still in the truck.. Tells me to hurry up im closing these door now . instead say hey you need a hand or hey boss you got 5 min left .. as i'm being the washer in he tries to close the door . Point of this comment is learn how to speak to propel because i could of been having the worst day of my life and reacted different.. then the employee says i'm mad because he has to get a new fridge .. Better Customer servicematthew t. | Premières impressions
The manager was rude but everyone else was helpful. We paid late fees twice due to a uhaul system issue. We asked about it and received nothing but a literal shoulder shrug as the person walked away.David S. | Expérience générale
Staff was very helpful. I have no complaints with this facility is keep clean. I would recommend this facility to anyone.Vicky C. | Premières impressions
They did not have a dumpster to throw out stuff that was not needed which is one of the things that you claim to have onlinejohn p. | Expérience générale
Le client n'a pas laissé de commentaire.Cathy H. | Premières impressions
Le client n'a pas laissé de commentaire.hazel l. | Premières impressions
Le client n'a pas laissé de commentaire.Edith S. | Premières impressions
Le client n'a pas laissé de commentaire.Danielle R. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew M. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda K. | Premières impressions
Jim was incredibly helpful. Great experience.DEBRA W. | Expérience générale
Fantastic storage units very clean affordable. Excellent staff very helpful.Anita M. | Expérience générale
indoor facility is very cleanChristopher W. | Online Move In
Very happy with Uhaul and I will definitely continue using Uhaul.Esther S. | Premières impressions
Le client n'a pas laissé de commentaire.miteshkumar p. | Premières impressions
Le client n'a pas laissé de commentaire.Brittany P. | Premières impressions
Le client n'a pas laissé de commentaire.Adam S. | Expérience générale
Le client n'a pas laissé de commentaire.Denise C. | Expérience générale
Le client n'a pas laissé de commentaire.Sherkah P. | Premières impressions
The rental prices have risen at least twice since I first rented my unit.Mary B. | Premières impressions
Jim did a great job explaining everything they needed to know about the facility and my storage unit very knowledgeabledonald p. | Premières impressions
Le client n'a pas laissé de commentaire.Kayle K. | Expérience générale
Le client n'a pas laissé de commentaire.david k. | Premières impressions
Thanks for the convienceWilliam E. | Expérience générale
Le client n'a pas laissé de commentaire.gail m. | Expérience générale
Le client n'a pas laissé de commentaire.azekael l. | Premières impressions
Facility was never locked when I went in - never needed to use the card to swipe in. The bathroom in the building was not usable and looked not to have been cleaned in quite awhile. The storage unit itself had falling debris from the ceiling inside of it (insulation) and bugs. We have used this uhaul for the last 3 years and never had any of these issues before.Kellil E. | Expérience générale
Le client n'a pas laissé de commentaire.Mayra I. | Expérience générale
The Manager Jim is a very Knowledgeable person and a true Professional 👍🏽Luis R. | Expérience générale
None at this timeMichael R. | Premières impressions
Le client n'a pas laissé de commentaire.Wendy C. | Premières impressions
They are charging me to date August 10 when the move out date was July 29 th this is not right. I talk to a man that agreed on the date. I called today when I got this survey and a lady was rude and hung up on me.Jane K. | Expérience générale
Courteous & professional staff.Kenneth C. | Expérience générale
Great placeJose F. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole S. | Expérience générale
Le client n'a pas laissé de commentaire.Kyle H. | Expérience générale
Le client n'a pas laissé de commentaire.Lori D. | Expérience générale
Le client n'a pas laissé de commentaire.Anita M. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin W. | Expérience générale
Closed out my storage and still was getting charged a few days later. I had to call them and then they finally closed out my account.Quanique G. | Expérience générale
Very very long wait to talk to anyone or buy anything.David S. | Premières impressions
Le client n'a pas laissé de commentaire.russell b. | Expérience générale
The only complaint I have is that we were in an emergency situation and only needed a unit for 5 days. We ended up only keeping it for 4. I think that we should have been allowed a reduced rate on the rental. I did request this was told they will only rent by the month. Deanna Knapp CardineauDeanna C. | Expérience générale
Le client n'a pas laissé de commentaire.michael i. | Premières impressions
Very professional and courteous I would recommend this location to anybody it was a pleasure doing business with youGeorgina M. | Expérience générale
Le client n'a pas laissé de commentaire.Crystal P. | Expérience générale
The manager was very helpful at every turn and the help was very appreciated.Yolanda R. | Expérience générale
Enjoyed your awesome and fantastic services. Merci.daniel w. | Expérience générale
Nothing less than the very best at this facility.Edward R. | Premières impressions
Le client n'a pas laissé de commentaire.Dana S. | Premières impressions
The staff were very cooperative, courteous, & professional. A pleasure to deal with.Ed K. | Expérience générale
El manager y la muchacha hispana que trabaja ahi muy buena y excelente como explico y trabajo conmigo gracias 🙏Octavio R. | Premières impressions
Everything was incredible but the bathroom could have been better maintainedWhitney S. | Expérience générale
Jim/Jake/and one other were very friendly. Rented a particular size unit months in advance however after flying in from out of state to get the storage unit rental they apparently only had one unit (smaller size) available (not sure of why Uhaul accepts reservations if units cannot be available). Jim was very understanding and helpful to ensure my fee was not greater than my reserved unit/fee but I did need to return when he was working to inquire about the adjustment because apparently the unit I was placed in was on the lower level thus more expensive despite being a smaller unit. I've seen chats/reviews with uhaul having similar situations where unit reserved was not available upon clients arrival (bad business model if I'm being honest) Second issue was corporate did not have my unit area programmed thus for my 3 day window to move my students dorm stuff into storage I was getting access denied when swiping in after hours and to no fault of their own the local staff could not fix as it needed to be programmed by headquarters in Arizona (ironically where I live) Overall I made due and had to work around my students finals week daytime schedule to make multiple trips to uhaul vs being able to do it through after hours access (because of above access denied). Apparently this was the only unit with this problem in the building Again staff was great, unit was clean (did have a rat trap in it but I assume that's in all lower levels despite being indoors and in temperature controlled areas)? But the reservation business model/lack of contingency options for my not so unique situation I would have expected more from uhaul and honestly for the accommodations I (as the client) had to make just to make my situation work because of a uhaul issue. I appreciate the opportunity to voice my experience and hope it may have a positive impact for change for the next uhaul client that shows up to the desk in the same or similar situation. Kind regards AWAnthony w. | Premières impressions
I have and have had several storage experiences in several states. This facility is the best in terms of cleanliness, affordability, and efficiency. A major plus for an older gentleman like me is the convenient location of a restroom in the storage areas. Thank you for providing such a great customer-friendly facility.thomas s. | Expérience générale
Le client n'a pas laissé de commentaire.Justin Y. | Expérience générale
Keep Up the Great Work!Helena M. | Expérience générale
The gentle man helped me find my storage space!Antonia L. | Premières impressions
Le client n'a pas laissé de commentaire.Susan K. | Expérience générale
I would use them again if need beCharlene K. | Expérience générale
Le client n'a pas laissé de commentaire.nicole b. | Premières impressions
Only wish I had seen a map for where my storage unit was located prior to reserving it.DEBRA W. | Premières impressions
I signed up for another unit in February and was unable to get one, nobody ever answers the phone at the storage unit, and they are extremely understaffed.Wave Form S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael C. | Premières impressions
Was extremely Impressed with my overall experienceLuis R. | Premières impressions
Le client n'a pas laissé de commentaire.Shannon G. | Expérience générale
Le client n'a pas laissé de commentaire.Mark J. | Premières impressions
Le client n'a pas laissé de commentaire.KATIE Z. | Premières impressions
Tuve mis pertenencias por 20 meses y las encontre tal como las deje, esperaba verlas llenas de lama y polvo y no fue asi. Las intalaciones tienen aire acondicionado y la fonitura se conserva y se mantiene en buenas condociones. Gracias!Jenry C. | Expérience générale
I was told when I opened the unit that my account would automatically draft payments because my payment info was on file. It didn't, I was charged a late fee. Additionally, I couldn't put the lock I was made to purchase on my unit because the door was so crooked.BRITTANY T. | Expérience générale
All employees at this location were very helpful and friendly. It was my first time renting a space for my motorcycle and they helped make the transaction very easy. They went above and beyond in their customer service as well. Thank you very much.MICHAEL D. | Expérience générale
This storage was good except my stuff got a bit of mold as if water got on it possibly from upstairs when they mopped the floors. Light filtered through one section and that's where I found the moldy substance. I left a message but never got an answer. I couldn't get there in person to talk to a live person about it. We now have a bigger one more money with what we found as ponds in front of it filled with water after rain. We can't get out without one of us stepping into part of it. How do we load, unload without getting wet? Then there's the people who take over the isle with their dirt bikes, truck and little girls walking and playing around the dirt without shoes in their pajamas. That needs to be corrected asapLINDA F. | Expérience générale
The man that helped me was extremely nice and patient. I appreciate it. Thanks.Marissa M. | Expérience générale
Le client n'a pas laissé de commentaire.marie d. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis H. | Premières impressions
Le client n'a pas laissé de commentaire.Deanna B. | Expérience générale
Le client n'a pas laissé de commentaire.Alex F. | Expérience générale
Le client n'a pas laissé de commentaire.ron l. | Expérience générale
Lack of clear direction to init #, stairs with no service elevatorPatrick Q. | Online Move In
Le client n'a pas laissé de commentaire.Wilhelmina Z. | Premières impressions
No matter what I needed from this location, staff was always very helpful. I've been coming here since 2015. Excellent service à la clientèle.Glorivee R. | Expérience générale
Le client n'a pas laissé de commentaire.natalie z. | Expérience générale
i'll be back in june\july. i have room in my apt now for everything. but plan on moving out in august. everything was fine at the facility. thank you.Noel N. | Expérience générale
Absolute worst experience with uhaul i will never use another storage facility with this company again. Will never recommend uhaul storage units if I could give zero stars I would.Crystal L. | Expérience générale
I will have my unit for 5 years in May 2021. I do not have to worry about any damages, rodents, water damage etc. The building is very clean and well maintained. When there was a water leak, above my unit , it was fixed immediately. Great customer service Thank you.CAROLE L. | Premières impressions
Le client n'a pas laissé de commentaire.Alexandra M. | Online Move In
My only issue was waiting 30 minutes, maybe a few more, to check-in and receive keys to my vehicle.JENNIFER C. | Expérience générale
I always use U haul, there's no one better!Stephanie L. | Online Move In
Unit 2034 the pipe that is in what i would consider the ceiling area needs to be repaired. As my stuff was wet when i went to check on my stuff and now i have lost some important papers to me.Stacey P. | Expérience générale