Le client n'a pas laissé de commentaire.John R.
Customer Reviews for U-Haul Moving & Storage of Scranton
Pour nous contacter
Scranton, PA 18503
(Corner Of 7th & W Lackawanna)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Amanda K. | Premières impressions
Jim is awesome- very helpful and took care of everything for us!!!Matthew K.
Le client n'a pas laissé de commentaire.Tony S.
Truck wasn't ready and overcharged on fuelMatthew W.
First off you can have trucks that don't have gas leaks .. yes I said gas leaks the 26 ft truck I got had a gas leak fuel was spraying from the top of the gas tank.. when I returned the truck I got stuck with a smaller 20 ft truck and still had to pay the same damn price will never use this uhaul againJames B.
Jim was incredibly helpful. Great experience.DEBRA W. | Expérience générale
The truck itself smelt like cat piss. The gas gauge was not where the paperwork said it was disappointing.Cindy M.
Le client n'a pas laissé de commentaire.Julie K.
Le client n'a pas laissé de commentaire.Jason R.
Excelent serviceJose D.
Le client n'a pas laissé de commentaire.Itza C.
Fantastic storage units very clean affordable. Excellent staff very helpful.Anita M. | Expérience générale
indoor facility is very cleanChristopher W. | Online Move In
Super easy to rent and return, reasonably priced and very helpful staff! Thank you, UHaul!Dawn F.
Driveway to return the trailer was really tight to get through. There were trucks parked in the way.Ronald F.
Le client n'a pas laissé de commentaire.Scott B.
Le client n'a pas laissé de commentaire.Daniel N.
Tail lights not working and they repaired them on the spot and got me on the way !Paul M.
staffing was professional friendly and expedited my reservation in a timely manor,gregory r W.
Le client n'a pas laissé de commentaire.Cindy B.
Le client n'a pas laissé de commentaire.kerrianne O.
We forgot a black bag in between front seats. Cruise control increase button sticks. Gas mileage wasn't as good as last trip I took with van with lower miles. Ease of renting and returning van by interaction with on site staff is exceptional. Everyone very supportive, effective, efficient. Love,love, love having live people take care of my reservation/return.Louise D.
Very happy with Uhaul and I will definitely continue using Uhaul.Esther S. | Premières impressions
Hitch installer was very knowledgeable and did a fantastic job installing my trailer hitch and wiring!steve C.
Le client n'a pas laissé de commentaire.Russell M.
Le client n'a pas laissé de commentaire.miteshkumar p. | Premières impressions
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Brittany P. | Premières impressions
Nothing. Chris was very helpful.Stephen M.
Le client n'a pas laissé de commentaire.Adam S. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas G.
Le client n'a pas laissé de commentaire.Denise C. | Expérience générale
Le client n'a pas laissé de commentaire.Carl M.
I was scheduled to pick up some boxes at one location and the vehicle at another location, which seemed odd to begin with. I picked up the boxes first, then I went to the other location to pick up the vehicle. When I arrive they told me they did not have a vehicle for me and to go back to the other location. When I went back to the first location, they said â€œoh yes we do have your vehicle here. Sorry about that.â€ I have no idea why that happened, but it was very irritating.Alan R.
Everything was finePaul R.
Le client n'a pas laissé de commentaire.Sherkah P. | Premières impressions
Le client n'a pas laissé de commentaire.Hope F.
The rental prices have risen at least twice since I first rented my unit.Mary B. | Premières impressions
It all went well! I see no need for improvement!!Denis Y.
Only 1 associate was working. Had to wait in line almost 20 min just to pick up a truck ordered and paid for online. Associate was courteous and helpful.Karen B.
Le client n'a pas laissé de commentaire.Kevin M.
Not a Thing! Everything went smooth as usual at this Location!Joseph M.
Le client n'a pas laissé de commentaire.Gabriel K.
Pick up was fast & easy but returning took about 15 mins because the guy is talking about golf with someone while he see me standing thereKendell C.
Everything went smooth as always!Joseph M.
All was goodWilliam Y.
Jim did a great job explaining everything they needed to know about the facility and my storage unit very knowledgeabledonald p. | Premières impressions
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.Barry H.
Le client n'a pas laissé de commentaire.Kayle K. | Expérience générale
My dresser was damaged. I tried calling uhaul and they said the Scranton store would call me. They haven't yetAllison J.
Le client n'a pas laissé de commentaire.William A.
Le client n'a pas laissé de commentaire.david k. | Premières impressions
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.Nathan Y.
Le client n'a pas laissé de commentaire.Marina G.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Trevor M.
Staff was exceptionally polite and great service. MerciDouglas C.
Excellent customer serviceCarla V.
The interior of the vehicle had stains all over the dashboard and doors. A proper scrub would do the trick.Andrew R.
Thanks for the convienceWilliam E. | Expérience générale
Price was a little high for only using the u haul for 10 miles and the guy check the uhaul was rude about gas when they charged me for a extra 10 miles come on should just subtract the 4 $in gas also wait two long to drop it off. They need to improve there customers service at this location.Michael K.
Le client n'a pas laissé de commentaire.Henry S.
Le client n'a pas laissé de commentaire.gail m. | Expérience générale
Le client n'a pas laissé de commentaire.William N.
All went well than youRobert D.
Le client n'a pas laissé de commentaire.Glen W.
Return the refunds you owe people when they give you a deposit using a debit card bc I never got my leftover balance of 42 dollars back from the 100 I put downLouis Z.
Le client n'a pas laissé de commentaire.Steven B.
I am not certain why u hall needs a picture of my license .is u hull going to discard the pictures after the equipment has returned or is I hall keeping it on there data base.Matthew P.
Le client n'a pas laissé de commentaire.azekael l. | Premières impressions
Staff really helpful and friendly. I couldn't ask for any more. Very good from reservation, to pick up, to drop off.Bernard W.
I was extremely pleased with the person who serviced us. His name is Mike. Fully accommodated our needs. Couldn't have been betterScott B.
Le client n'a pas laissé de commentaire.Jennifer C.
The older gentleman was very rude. He made us feel extremely uncomfortable. He talked down to us and even seemed annoyed he had to handle our rental/ transaction.Tyves R.
I had a wonderful experience here. Jim and everyone who helped me was friendly, professional and answered all my questions. A mistake had been made with my online reservation and they were able to make the changes I needed and get my trailer hitch installed a day earlier. I drover over an hour and a half one way to get here as they were the only place that had my trailer hitch parts in stock. It was well worth the drive!Elizabeth S.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.James W.
Guy at consumer service desk was very very nice and explained everything to us .Joseph B.
Le client n'a pas laissé de commentaire.Glenn S.
Waited for a while. Went inside to see long line. 1 guy working hard. His colleague was not there. On way out saw here sitting down on her cell phone in the hitch installation area. Decided to return online using website and all was fineJOHN D.
Facility was never locked when I went in - never needed to use the card to swipe in. The bathroom in the building was not usable and looked not to have been cleaned in quite awhile. The storage unit itself had falling debris from the ceiling inside of it (insulation) and bugs. We have used this uhaul for the last 3 years and never had any of these issues before.Kellil E. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas M.
Please keep up with the brakes, suspension to the vehicle cause does things are important too. Otherwise everything was great..tyTrevor M.
Very well learnt experience For future arrangements.Shaun E.
Le client n'a pas laissé de commentaire.Anthony I.
Le client n'a pas laissé de commentaire.Jacque F.
Excellent experience once again, thank you.Donald S.
Everything went as smoothly. No problems at all.Denis Y.
Le client n'a pas laissé de commentaire.Renee W.
I side of truck was dirty . Steering wheel ,floors etc. truck not sanitizedDaniel R.
Le client n'a pas laissé de commentaire.Mayra I. | Expérience générale
Everyone was very professional. I booked on line and then had a problem with time. I called and he pleasantly fixed it. Then when I Che ked in, van was ready and clean. Very nice to drive. Drop off was also very quick and pleasant.Debra V.
Le client n'a pas laissé de commentaire.George T.
Le client n'a pas laissé de commentaire.DANIEL K.
Le client n'a pas laissé de commentaire.Robert L.
Those people are not credible. We rien a van, there was the fuel level in the paper they gave me, I didn't tao any picture of the gaz because of that. In my way back, we put around 2 gallons of gaz with an average of 13 miles highways. I gave the van with a higher level of gaz than the way I took it, they charge me around 7,50 $ even I let them know that. The man told me I was supposed to take picture of the fuel screen when I even have the paper the gave me with the level including. This is ridiculous.Anthony R.
Le client n'a pas laissé de commentaire.NOEMI H.
Le client n'a pas laissé de commentaire.thomas G.
Le client n'a pas laissé de commentaire.Margaret J.
Only down side was trying to schedule over the phone. I had to wait on hold for about 29 minutes to talk to someone. Besides that it was a great experience. Service was fast and friendly and personnel were very accommodating.Nicole B.
The Manager Jim is a very Knowledgeable person and a true Professional 👍🏽Luis R. | Expérience générale
How about some included mileage with rental fee.William H.
Le client n'a pas laissé de commentaire.Matthew D.
Le client n'a pas laissé de commentaire.Ralph C.
Le client n'a pas laissé de commentaire.Daniel W.
Le client n'a pas laissé de commentaire.Katie H.
Le client n'a pas laissé de commentaire.Eugene G.
Le client n'a pas laissé de commentaire.Thomas L.
Le client n'a pas laissé de commentaire.Ellen P.
very helpful and fast sericeallen D.
Le client n'a pas laissé de commentaire.PAULE G.
Le client n'a pas laissé de commentaire.Ron C.
None at this timeMichael R. | Premières impressions
Everything went as planned. Easy check in and easy check out.Rosemary T.
I didn't get the 26' truck that i ordered for Hazleton,Pa location a month prior; in fact I didn't get a 26' truck a all. I had to leave a lot of my belongings behind since they only notified me the afternoon of the day before I was getting a 20' truck over an hour away. I received 7 text messages to use the 26' truck to haul a trailer & then didn't get the truck. POOR CUSTOMER SERVICE!! Will not recommend!Stephen P.
I was a little disappointment when I went to pick up the truck and the appliance dolly and they didn't have an appliance dolly for me. The gentleman said there was one coming in by 12:30 and that he would run it over to me himself. Right before I left one was returned. I have to say he went above and beyond to try to locate one for me. I really appreciated that!Patricia F.
Le client n'a pas laissé de commentaire.Wendy C. | Premières impressions
They are charging me to date August 10 when the move out date was July 29 th this is not right. I talk to a man that agreed on the date. I called today when I got this survey and a lady was rude and hung up on me.Jane K. | Expérience générale
Courteous & professional staff.Kenneth C. | Expérience générale
Great placeJose F. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole S. | Expérience générale
Le client n'a pas laissé de commentaire.Kyle H. | Expérience générale
Le client n'a pas laissé de commentaire.Lori D. | Expérience générale
Le client n'a pas laissé de commentaire.Anita M. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin W. | Expérience générale
Closed out my storage and still was getting charged a few days later. I had to call them and then they finally closed out my account.Quanique G. | Expérience générale
Very very long wait to talk to anyone or buy anything.David S. | Premières impressions
Le client n'a pas laissé de commentaire.russell b. | Expérience générale
The only complaint I have is that we were in an emergency situation and only needed a unit for 5 days. We ended up only keeping it for 4. I think that we should have been allowed a reduced rate on the rental. I did request this was told they will only rent by the month. Deanna Knapp CardineauDeanna C. | Expérience générale
Le client n'a pas laissé de commentaire.michael i. | Premières impressions
Very professional and courteous I would recommend this location to anybody it was a pleasure doing business with youGeorgina M. | Expérience générale
Le client n'a pas laissé de commentaire.Crystal P. | Expérience générale
The manager was very helpful at every turn and the help was very appreciated.Yolanda R. | Expérience générale
Enjoyed your awesome and fantastic services. Merci.daniel w. | Expérience générale
Nothing less than the very best at this facility.Edward R. | Premières impressions
Le client n'a pas laissé de commentaire.Dana S. | Premières impressions
The staff were very cooperative, courteous, & professional. A pleasure to deal with.Ed K. | Expérience générale
El manager y la muchacha hispana que trabaja ahi muy buena y excelente como explico y trabajo conmigo gracias 🙏Octavio R. | Premières impressions
Everything was incredible but the bathroom could have been better maintainedWhitney S. | Expérience générale
Jim/Jake/and one other were very friendly. Rented a particular size unit months in advance however after flying in from out of state to get the storage unit rental they apparently only had one unit (smaller size) available (not sure of why Uhaul accepts reservations if units cannot be available). Jim was very understanding and helpful to ensure my fee was not greater than my reserved unit/fee but I did need to return when he was working to inquire about the adjustment because apparently the unit I was placed in was on the lower level thus more expensive despite being a smaller unit. I've seen chats/reviews with uhaul having similar situations where unit reserved was not available upon clients arrival (bad business model if I'm being honest) Second issue was corporate did not have my unit area programmed thus for my 3 day window to move my students dorm stuff into storage I was getting access denied when swiping in after hours and to no fault of their own the local staff could not fix as it needed to be programmed by headquarters in Arizona (ironically where I live) Overall I made due and had to work around my students finals week daytime schedule to make multiple trips to uhaul vs being able to do it through after hours access (because of above access denied). Apparently this was the only unit with this problem in the building Again staff was great, unit was clean (did have a rat trap in it but I assume that's in all lower levels despite being indoors and in temperature controlled areas)? But the reservation business model/lack of contingency options for my not so unique situation I would have expected more from uhaul and honestly for the accommodations I (as the client) had to make just to make my situation work because of a uhaul issue. I appreciate the opportunity to voice my experience and hope it may have a positive impact for change for the next uhaul client that shows up to the desk in the same or similar situation. Kind regards AWAnthony w. | Premières impressions
I have and have had several storage experiences in several states. This facility is the best in terms of cleanliness, affordability, and efficiency. A major plus for an older gentleman like me is the convenient location of a restroom in the storage areas. Thank you for providing such a great customer-friendly facility.thomas s. | Expérience générale
Le client n'a pas laissé de commentaire.Justin Y. | Expérience générale
Keep Up the Great Work!Helena M. | Expérience générale
The gentle man helped me find my storage space!Antonia L. | Premières impressions
Le client n'a pas laissé de commentaire.Susan K. | Expérience générale
I would use them again if need beCharlene K. | Expérience générale
Le client n'a pas laissé de commentaire.nicole b. | Premières impressions
Only wish I had seen a map for where my storage unit was located prior to reserving it.DEBRA W. | Premières impressions
I signed up for another unit in February and was unable to get one, nobody ever answers the phone at the storage unit, and they are extremely understaffed.Wave Form S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael C. | Premières impressions
Was extremely Impressed with my overall experienceLuis R. | Premières impressions
Le client n'a pas laissé de commentaire.Shannon G. | Expérience générale
Le client n'a pas laissé de commentaire.Mark J. | Premières impressions
Le client n'a pas laissé de commentaire.KATIE Z. | Premières impressions
Tuve mis pertenencias por 20 meses y las encontre tal como las deje, esperaba verlas llenas de lama y polvo y no fue asi. Las intalaciones tienen aire acondicionado y la fonitura se conserva y se mantiene en buenas condociones. Gracias!Jenry C. | Expérience générale
I was told when I opened the unit that my account would automatically draft payments because my payment info was on file. It didn't, I was charged a late fee. Additionally, I couldn't put the lock I was made to purchase on my unit because the door was so crooked.BRITTANY T. | Expérience générale
All employees at this location were very helpful and friendly. It was my first time renting a space for my motorcycle and they helped make the transaction very easy. They went above and beyond in their customer service as well. Thank you very much.MICHAEL D. | Expérience générale
This storage was good except my stuff got a bit of mold as if water got on it possibly from upstairs when they mopped the floors. Light filtered through one section and that's where I found the moldy substance. I left a message but never got an answer. I couldn't get there in person to talk to a live person about it. We now have a bigger one more money with what we found as ponds in front of it filled with water after rain. We can't get out without one of us stepping into part of it. How do we load, unload without getting wet? Then there's the people who take over the isle with their dirt bikes, truck and little girls walking and playing around the dirt without shoes in their pajamas. That needs to be corrected asapLINDA F. | Expérience générale
The man that helped me was extremely nice and patient. I appreciate it. Thanks.Marissa M. | Expérience générale
Le client n'a pas laissé de commentaire.marie d. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis H. | Premières impressions
Le client n'a pas laissé de commentaire.Deanna B. | Expérience générale
Le client n'a pas laissé de commentaire.Alex F. | Expérience générale
Le client n'a pas laissé de commentaire.ron l. | Expérience générale
Lack of clear direction to init #, stairs with no service elevatorPatrick Q. | Online Move In
Le client n'a pas laissé de commentaire.Wilhelmina Z. | Premières impressions
No matter what I needed from this location, staff was always very helpful. I've been coming here since 2015. Excellent service à la clientèle.Glorivee R. | Expérience générale
Le client n'a pas laissé de commentaire.natalie z. | Expérience générale
i'll be back in june\july. i have room in my apt now for everything. but plan on moving out in august. everything was fine at the facility. thank you.Noel N. | Expérience générale
I will have my unit for 5 years in May 2021. I do not have to worry about any damages, rodents, water damage etc. The building is very clean and well maintained. When there was a water leak, above my unit , it was fixed immediately. Great customer service Thank you.CAROLE L. | Premières impressions
Le client n'a pas laissé de commentaire.Alexandra M. | Online Move In
I always use U haul, there's no one better!Stephanie L. | Online Move In
Self storage hours could be lengthened. Other than that, no complaints.Staff is friendly and helpful.patrick l. | Premières impressions
Le client n'a pas laissé de commentaire.Alex F. | Premières impressions
Everything was great. You guys were such a big help! My only issue that I had was customer service. I had to quickly move for military reasons and I had to change my order a few times and it just seemed every time I called I was bothering this particular guy, he would even sign over the phone, kinda rude if you ask me but there was this one guy I can't remember his name I think he was Spanish, he was amazing such a great guy! The other one not so much. I give you 10 stars for everything else but 2 for customer service.Alexander V. | Online Move In
Le client n'a pas laissé de commentaire.erica s. | Premières impressions
I still have not been able to store my belongings ...I had an illegal lockout and don't have my belongings.Yolanda R. | Premières impressions
Le client n'a pas laissé de commentaire.lisa w. | Premières impressions
Le client n'a pas laissé de commentaire.Adam G. | Online Move In
Easy access. Carts readily avail. Very clean and secure.donna t. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly J. | Premières impressions
Le client n'a pas laissé de commentaire.Kara S. | Online Move In
Le client n'a pas laissé de commentaire.Dustin M. | Premières impressions
Le client n'a pas laissé de commentaire.Misses N. | Premières impressions
Everyone of the staff were professional and polite and very friendly it made my move very easy I would highly recommend them to anybody that had to move and store their belongingsGeorgina M. | Premières impressions
Just didnt get the u-haul welcome and satisfactory goodbyenathaniel c. | Premières impressions
Everything was great but as you drive back around to the storage there was a lot of garbage on the ground. It looked a mess and disgusting. Glad the inside was clean.Jeffrey L. | Online Move In
I wasn't told that both keypads had to be used to enter that building and I had to go to other building to get help. Also had to come back with scissors to cut the zip tie on unit.Debra W. | Online Move In
I reserved my unit over the phone very easily. When I drove to the location for the first time, check in was quick. Staff explained everything very well. I made three trips and was done.john f. | Premières impressions
Helped me pick a better locationJANET C. | Online Move In
Man helping us was super helpful and friendly.Rebekah S. | Premières impressions
Manager and office personnel were exceedingly helpfulJose F. | Premières impressions
My stuff for perfectNuria R. | Premières impressions
We like the idea of having a storage unit inside, the security and the insurance. The people there are very helpful and freindly. We would recommend this facility to everyone.warren k. | Premières impressions
I really appreciated your help with your storage facility, I felt very fortunate to get the space I needed as it was a short time frame for me to move, thank youTheresa M. | Premières impressions
.Joey P. | Premières impressions
Outstanding customer service!!!david a. | Premières impressions
Very clean facility & A-1 service!Valerie D. | Premières impressions
Great made everything nice and fun.vera c. | Premières impressions
Excellent service, efficient, knowledgeable, eager to help mejohn H. | Premières impressions
Guys were great helpful,courteous, I'll stick with from now on. Keep it up guys attitude like that doesn't go unnoticed!!!Dionicio A. | Réservation
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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