Customer Reviews for U-Haul Moving & Storage of Seminole
Location en tout temps  |  U-Haul Truck Share 24/7^© Location

Évaluation :

3

I gave the storage unit a average rating but it is a below average rating. Now the storage facility I will give it a average rating. I was hoping for a climate control unit. But thank you anyway UHaul. You came through for me when I needed you.

Évaluation :

5

Excellent customer service. Facility was clean and they had a unit available right away.

Évaluation :

3

When I tried to complete the registration online, I kept getting an error notice so I gave up after two days. I went to the storage location and no one was there so I had to drive to another location to register.. The employees there are friendly and helpful but I was informed I needed a reference with a differernt phone number and address (not my wife for instance). You should let someone know before they have to show up in person to register.

Évaluation :

3

Something should be posted on the office door if no one is going to be there.

Évaluation :

5

Great rate, nice and clean facility with good security and easy access.

Évaluation :

4

I loved being able to reserve and pay for my unit online. It's a very quick and convenient process. However . . . There is a rat trap in my unit And I couldn't find any carts to help with large items

Évaluation :

5

Don't take the first storage facility your friends recomment. By far U-Haul has the best price for the same size unit. And no bait and hook with a free month rent only to increase your monthly price after three months, which is why I moved to a U-Haul Storage Facility.

Évaluation :

5

Thank you Mimi for helping us out with our unit. I appreciate all of your help.

Évaluation :

5

Very friendly staff and helpful. Would use U Haul storage or other resources they offer easy company to talk to and they work with you.

Évaluation :

4

The first day we went in to pick up the keys to storage unit, we were told the 10x10 was not available…that it had been rented out even though I had a reservation number. Then we had to accept (2) 5x10, which cost more. Thankfully our MOVERS were able to place everything in one unit. Check out was smooth. Thanks

Évaluation :

5

Aucun

Évaluation :

4

Staff helpful but I couldn't get inside gate.codes and card will not work.Another day today locked out.have another code have to wait to see if it works

Évaluation :

5

The attendant named Raz did a great job .

Évaluation :

5

Great place to store your stuff will definitely recommend and use again when need be thanks for your service.

Évaluation :

5

Eddie was thee most amazing and most helpful individual we have ever come in contact with. He was incredibly respectful and made sure that our needs were met for our very unexpected and unhappy move. He is the reason we would continue with Uhaul and that specific location. Please make sure to keep Eddie at that location, he made our day literally worth living and then some!

Évaluation :

3

Measurement , verses what I had said I needed were way off. I said I needed room for a two bed room apartment. They gave me a 5 x 10 would be good .... Not unless you ownedvery little would that work at all .

Évaluation :

5

The rat trap in the unit was a turn-off but rather have that then rats.

Évaluation :

3

There was supposed to be a lock inside the unit and there was not. Had to return to the office for it. Very inconvenient

Évaluation :

5

Care is a pleasure to work with/kind. Knowledge, helpful. Very caring.

Évaluation :

2

I was sent to multiple places before being sent to my unit I had reserved a week ahead of time all to find out it had been rented to someone else and they didn't have anything available big enough for my stuff, then I had to find an alternative place to store my stuff. I feel I should get a 100 % refund of my money for all of my inconvenience. This was the first time I used Uhaul to move and will be my last.

Évaluation :

5

Absolutely helpful and made it easy! Wonderful staff- Seminole,Fl. Raziel was the best, with explanations, and knowledge of all uhaul facilities. Definitely recommend Uhaul for moving and storage!!

Évaluation :

5

Very helpful.

Évaluation :

5

Best experience

Évaluation :

5

The employee named Raz was very helpful and accommodating.

Évaluation :

5

These guys are great. They went out of their way to fund me a spot for my vehicle in a convenient location. Glad you guys are now close by.

Évaluation :

5

The attendant at the Seminole location was very helpful and polite.

Évaluation :

1

There office was closed. There was a rental return truck blocking the entrance and no personnel on site to notice. A customer called the nearby office to alert them to the problem. I was not told ahead of time I needed to go to the other location to check in.

Évaluation :

5

I was very happy with the facility in the service.

Évaluation :

5

Cara was great! And Alan at the storage facilities was very helpful. Josh at the truck rental center was also very good.

Évaluation :

5

Easy to schedule and move out

Évaluation :

2

Could not see anyone at this location in the last 4 months. No bathroom facilities unless office was opened which was rare. In the beginning everything was fine. Very poor rating for 6251 seminole blvd recently.

Évaluation :

4

Not much else to say. It was as I would have expected it to be.

Évaluation :

5

If it where not for Mrs. Keia I would not have put my things there. I miss her so much.

Évaluation :

4

I rented a 10x10 and came back the next morning and upgraded to a 10x20. The manager did this for me within minutes however, I never received a receipt for the upgrade or explanation of charges. I would like one emailed to me please.

Évaluation :

5

I really appreciated that we were able to just move the stuff out of the uhaul truck right into the Uhaul storage unit! I'm hoping after I my Uncle finds a place to live... and we move him in... I'll be able to get a smaller space at the same place and just transfer whatever we have left!

Évaluation :

4

Nia and her staff were excellent. They went out of the way to ensure I had a great rental experience. The only issue, which was never solved, was that this particular unit gets very dirty. I don't know if it's from a bad door seal or the fact that the walls don't go all the way to the ceiling. But it really does need to be addressed. Thank you Nia!

Évaluation :

5

very nice and clean grounds, friendly people.

Évaluation :

5

Excellent staff, very helpful

Évaluation :

5

Thank you for everything!!!

Évaluation :

5

Nia was pleasant, helpful and kind. The property was very well maintained....I had a non-climate controlled unit for 5 years with not as much as a spider web to be found in there. And the automatic gate was simple access, no gate code to remember or getting out of your car, just your gate opener is needed! Great place if your in need of a storage unit.

Évaluation :

2

I moved to another provider due to billing problems. The credit card was cancelled without my knowledge or approval. Attempts at correcting this error was met with hostility and aggression on the part of the manager. She spoke very loudly and refused to listen to the concern, This comment is in regard to unit 847. It is very doubtful that i will ever do business with U-UAUL again. I did not receive an opportunity to comment on unit 848.

Évaluation :

4

This was a good experience.

Évaluation :

3

Instructions for picking up the van at a different location were unclear. We were told someone would meet us at the other location and after waiting 15 minutes at the other location had to call to be told that the keys were in the van. We also had a pretty important question about the vehicle at drop off so we brought it to the location we rented from and arrived 5 minutes after closing. We knocked on the door and the employee inside just shook his head at us even after we said we just had a quick question.

Évaluation :

2

When I booked, I wasn't told that this site was a serve yourself. We arrived to find the store closed. I called and was informed that I needed to use the app. I then had to download the app and create an account. My cell service was limited so I had to walk around the parking lot to get the best service. Had I known before, I would have downloaded at home using wi-fi. The app would not let me check in so I had to call again. This time I was told to go the website and login. I again hit a problem saying that I couldn't pick up and it required counter service. There was no one, of course so I made a third phone call. This time I was told to go to the app again. I had to go through uploading drivers license pics again. This time we made progress but I had to wait for approval. After logging out of the app and signing on again I was able to complete the transaction. This all too 30 minutes. My reservation was at 10am. I left the lot at 10:30. I was so frustrated and this all could have been avoided with that information at the time I made the reservation. I doubt I will use U-Haul again. I did not find this self service to be a streamlined process.

Évaluation :

1

The truck was dirty and the computer system was down for over an hour requiring me to wait and delay my already tight window moving. No offer of a discount or anything to compensate for extreme inconvenience and crunch imposed on the move. I ended up paying cash as a solution due to the POS failure. Not even a manual work around? I would highly suggest the system architecture and business process modeling reevaluate a workaround and recovery process. The customer was not a consideration fir the current process.

Évaluation :

5

Manager was very Friendly and helpful.

Évaluation :

2

No one was ever in the Office. I had to go to another location just to check out. I contacted the GM at another location. Felt sorry for her employees as she treated them so badly in front of customer

Évaluation :

2

The office staff was never available at the location during business hours and never settled my problem about charging me for a gate clicker I never received. 8 months of asking them to help never did

Évaluation :

5

Overall Good experience.

Évaluation :

2

The manager for this location is rude. I rarely get upset and show anger and have always been respectful with the manager however all of my interactions with her have been unpleasant. Call for details

Évaluation :

1

The manager at this location is the most unprofessional person! She repeatedly kept calling my phone after I told her I was driving & couldn't have tthis conversion now! MY MOVEOUT IS THE

Évaluation :

2

This location did not have key locker codes in the system. So I could not retrieve my rental key. The customer service center changed my rental to another location. Once arrived, I was told the rental had to be taken from the first location. I had to drive back, followed by an agent to retrieve the key. Took longer than expected. Just an inconvenience.

Évaluation :

1

I reserved online with a face to face interaction for vehicle pick up only to discover this location was "unmanded" . So I was directed to visit another store for the same equipment ,I did, and was sent back to the original location amidst sarcasm and belittlement now that their was someone maning the unmanned store. All of the employees I interacted with were aware of a issue that causes online reservations to direct to a un manded location only serviceable by Truck share. Your sarcastic elderly staff won't have to worry about this past customer any more.

Évaluation :

1

I will never use Uhaul again

Évaluation :

5

Steve was a great help, answered any & all questions we had.

Évaluation :

4

Equipment drop off area is in a driveway leading to on site storage. Not the best drop off experience when I'm getting honked at by a driver wanting to get out of that area and I'm waiting on a employee to check me in. Very frustrating.

Évaluation :

5

great service

Évaluation :

5

Great service provided by Nia, mgr.

Évaluation :

3

When the associate finally arrived (we were waiting in an empty store for 20+ minutes), he was very efficient. Please try to make sure that there is always someone inside the store front. I had to call the store manager (her number was posted on the door) and her phone went straight to voicemail. I then had to call her boss (number also posted on the door) before I was able to get service. This was frustrating.

Évaluation :

5

Great place great people!

Évaluation :

5

Nia was an excellent representative . Will definitely return to her convenient location in the future.

Évaluation :

5

Fabulous service!

Évaluation :

4

Great job

Évaluation :

4

Merci

Évaluation :

5

Keep up the great customer service.

Évaluation :

4

All was great. ~

Évaluation :

1

I did everything right on my end to inform office of my canceling unit for next month. Moved out of unit 24hrs before due date of the next month. I still was charged on my credit card for the next mo

Évaluation :

5

The attendant was friendly, informative and professional.

Évaluation :

5

Great facility.

Évaluation :

5

People where nice, there is a smell of sewage in the Main office. Both Saturday and Sunday.

Évaluation :

1

I had the worst experience with this u-haul location. (on Seminole Blvd.) They knew I was coming w/movers. unit was NOT ready. NOTE on office door "sorry closed,comeback another day". REALLY?!

Évaluation :

4

Trainee tightened up my rental trailer to tight and the trailer started to turn my ball out of my hitch

Évaluation :

5

Nia was always patient and nice

Évaluation :

5

Gerald was very knowledgeable of the process and had me in and out in no time. Kudos to Gerald

Évaluation :

5

I was routed into the automated 24/7 share program to rent the truck. Patrick at this location helped me tremendously on the pick-up and drop-off, I would have been lost without him. As this was my first UHaul experience, I would have liked to have the option of being in the automated experience, as I was nervous about that and moving is stressful enough. Overall, had a great experience renting the truck and with the Moving Help guys at Lambs Moving Co.

Évaluation :

4

Gerald was extremely helpful and professional. He got me the storage room I needed and. I was in and out in record time. I would highly recommend U-Haul in Seminole, FL to anyone. Thanks Gerald.

Évaluation :

4

I called and reserved for 8 am at Tyrone and 38th ave Uhaul called, texted and emailed me with a DIFFERENT location and DIFFERENT time of 9 am. This hour difference brought me back in time to have to unload my new furniture in the rain. I do not understand how calling one number allowed me to reserve the place and time I wanted, but got changed even though I had an email confirming my first choice

Évaluation :

3

I paid for two movers as well. At the completion of the move I was not aware I would need to supply a number which I could not find. Tried reaching out to both uhaul and moving co with no luck had to pay cash. When I returned truck at 12:14 no one there sign said return at 1 which I could not do. HOW DO I GET MY $100 BACK

Évaluation :

3

There should be two employees instead of just one. Plus The under safety chains were not attached to vehicle. Only the tire straps were.

Évaluation :

5

Quick and easy thanks

Évaluation :

5

Good experience

Évaluation :

4

The rate was EXTREMELY expensive. I'm used to unlimited mileage. It cost me too much money to drive 30 miles in under 4 hours. I won't be using you again.

Évaluation :

5

Very Pleased with my storage accomadations and staff.

Évaluation :

5

The staff at your Seminole location was very helpful and knowledgeable of my needs. Good job guys

Évaluation :

5

Nothing everything was well organized.

Évaluation :

3

Completely satisfied this facility excepting outdoor door knob to our area stuck and very,very hard to get open from the beginning. Were told they had done things to fix it but it never did work.

Évaluation :

5

Easy checkout and very friendly service.

Évaluation :

4

Clean, good prices nice staff. What more is there to say.

Évaluation :

5

I needed a low-price small pickup asap, and they were all rented out at the 66th St UHaul location near me, so I was ready to rent one of the larger boxtrucks, but i wasn't thrilled about driving a larger vehicle, so the UHaul staff took the initiative to see if a neighboring location had what I needed on site. They reserved my vehicle online with the other location in Seminole for me and I went to pick it up. The staff at both locations were friendly and experienced.

Évaluation :

4

GM and clerk were extremely hospitable.

Évaluation :

5

Agent was good, also rented me a storage unit. Corporate once again tried to screw with my dropoff point, I booked to drop off in Seminole and unload in a storage, You tried to make me drive another 6 miles to another location to drop it off, that make NO SENSE at all, if I am renting a storage unit then you should automatically take the truck. You already ripped me off on miles to pickup, then you want to rip me off on making me drive OVER my miles to another location, not good policy Corporate changed locations, this is what it really is between the two Uhaul stores, NOT 32 miles.This is the mileage between the two locations PER GOOGLE MAPS 48 min You should not of charged extra miles period when YOU moved the pickup location, NOT my fault.

Évaluation :

1

Manager Nia told me she would credit me $50 because 15' uhaul truck one-way rental was dirty: cup holders dirty, cargo area was not swept out and had broken glass. Truck only got 9 mpg and was inefficient. Manager Nia did not take care of me. Total disappointment experience with u-haul.

Évaluation :

2

Autopay does not let the customer know if a payment is declined resulting in a late charge. Your competitors are pretty good with this

Évaluation :

5

Patrick and Nea are great!

Évaluation :

5

The Manager, Nia was a very professional young women. Any questions I had, she was very patient with helping me understand how Uhaul policies & procedures worked. Thank u Uhaul!

Évaluation :

5

Great staff Nia and her crew are the best

Évaluation :

1

considering that I paid my rent on 9/26/2018, due to a Uhaul error it was not posted. I was subject to 4 weeks of e-mails and letters demanding payment, I will tell everyone to never use U-haul

Évaluation :

5

Attendant was very cordial and efficient

Évaluation :

5

God service.

Évaluation :

3

This van was rented to me for a cross-country move to Phoenix Arizona when I pick the truck up the windshield was filthy inside and out and not ready to be driven in traffic additionally after the first hour on the road it has become evident but the front end is badly out of alignment and wants to steer to the right so 3 days 2400 miles counter steering to the left because you couldn't keep your vehicles maintained properly I will never rent from U-Haul again

Évaluation :

5

Customer service was excellent!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

no complaints.

Évaluation :

4

Drop off location in Tallahassee, Florida closed at 2pm on a Saturday which was extremely inconvenient since I had to remove my car from a car trailer, back truck with trailer into parking space, unhitch trailer all by myself.

Évaluation :

5

LOVE this place what a great experience we had with the guy who helped us on Sunday he was the BEST xoxox

Évaluation :

5

Excellent service.

Évaluation :

4

Raised the rates multiple times during our rental period. 3rd increase is what caused us to move our stuff out.

Évaluation :

5

The customer service was great she was very helpful and attentive. The truck was brand new and super clean I would highly recommend this location for your next move.

Évaluation :

5

Include the dolly

Évaluation :

3

The facility was top rated but the recent staff was not customer friendly and at times even combative. The increase in monthly rent because the facility received a new coat of paint was not warranted.

Évaluation :

4

I was told to drop it there. When I got there, I was told they didn't have room for it. She made a call and I left it there. She was very helpful.

Évaluation :

4

Patrick Waters was great. He rented the equipment out quickly and efficiently. During the return process is where I had trouble. There was another rep there in the morning. I arrived at 730, but no one came to unlock the door, or help me until just about 820am. This particular store opens at 7am. The rep just went on as though nothing was wrong. No apology for being late. I won't rate my entire experience, based on the one mishap.

Évaluation :

5

Nia Queen very helpful.

Évaluation :

5

I had three charges on my bank card. I think I understand wht as two attempts for the estimated amount was not accepted. The correct amount at returning did go through as well. Two charges of 79 + are on my charge account and I am working with my bank and uhaul to correct this. Otherwise good experience. The man who helped me was personable and did a good job.

Évaluation :

5

Nia was great as well as all the others we interacted with.

Évaluation :

5

You are all great.

Évaluation :

5

Spray for silverfish...

Évaluation :

5

Great place to get your moving needs.

Évaluation :

5

Everything went well..

Évaluation :

5

Patrick went beyond my expectations on all levels.. Making my move and storage process .. A excellent experience his customer service skills and recognition of my Military service is highly appreciated.. Way to go Patrick!

Évaluation :

5

Just great

Évaluation :

5

Marie was well informed and helpful.

Évaluation :

5

Always friendly and efficient service at this UHaul location. Recommend it to friends as well.

Évaluation :

5

You are doing a good job do not change a thing

Évaluation :

5

STAFF IS AWESOME******

Évaluation :

5

Nia was very helpful and friendly!

Évaluation :

5

My experience was awesome. Be sure to recognize excellent customer service

Évaluation :

5

Was pleased with Nila Queen's and her associates' excellent service.