Customer Reviews for U-Haul Moving & Storage of Shamokin Dam

1 735 évaluations

3125 Susquehanna Trl   Shamokin Dam, PA 17876
(Rte 11&15 2 Miles North of Susquehanna Valley Mall)

(570) 743-7780

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(570) 743-7780

3125 Susquehanna Trl
Shamokin Dam, PA 17876
(Rte 11&15 2 Miles North of Susquehanna Valley Mall)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

They sent me to a drop off location that no longer exists. I drove over an hour to drop it off so the "one way" drop off was a waste of time. Everything else was ok

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd M. 
Évaluation :
5

The lady ar the desk was fantastic and she even tried to help me in getting the uhaul truck to be dropped there instead of the place that was recommended because the truck I had was scheduled to be used later that day but at that location but I was there and the mechanic had to do some maintenance on that truck so he gave the couple a 20 ft instead of my 15 ft. So in real time I could have dropped my truck hete instead of 30 miles away. I would like to have someone from uhaul call me at 812 207 9660 so I could tell you the whole story. Thank you for your time. Craig McNamee

Craig M.  |  Premières impressions 
Évaluation :
3

It's just located in a poor spot and the employees don't seem to care. I had to fix a trailer light to make it work. You can tell basic checks are not being done.

Jeremiah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlotte A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rickey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron H. 
Évaluation :
5

Everyone I dealt with at this location was extremely friendly and very helpful. Would have no reservations recommending to anyone to use this location.

Tim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Very quick process.

Patrick M. 
Évaluation :
5

Brian was an incredible help. On top of all of the details. Please share my gratitude with how generously he shared his expertise, as this was my first time using a hitch on a Toyota Prius Prime.

Theresa C. 
Évaluation :
4

I am thankful that the associate who helped my daughter and I was very kind and informative. He explained everything clearly, and he was very personable. Sometimes employees explain things in a way that seems condescending or rude, or at times it makes you feel like you are stupid for asking the question, but that's not at all how I felt with your store! I am very grateful for the pleasant attitude of the person who worked that day. My daughter and I were dealing with a very unpleasant situation, and his kindness made it just a bit easier to deal with… Thank you so much to the Shamokin Dam, Pa team! You guys are awesome!!!

Devon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

The staff was very friendly and helpful. The truck was very clean and we'll maintained mechanically. I felt the price was quite reasonable also. We were quite pleased.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES P.  |  Premières impressions 
Évaluation :
5

truck seemed to have problem with hills--would not go over 40 mph and was a very light load, suggested they check it out

Cindy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joel J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest M. 
Évaluation :
4

Had my U Haul rental for 3pm and ran into traffic coming from Downingtown. Spoke with the associate, think his name was David, and told him my problem. Said that I could arrive at 4pm and that would be fine. Completely calmed my nerves in getting there on time. Friendly and courteous when I picked up the truck and was off to make th move from storage facility in the area to Bucknell. Huge help! Will use again in the spring

Jennifer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie M. 
Évaluation :
5

This was the second U-Haul location. Initial U-Haul representative on the phone when I made the reservation thought I could use the U-Haul in Lewisburg, but they did not take cash, only plastic. The place in Lewisburg, connected me with this place Shamokin. The person here, was well versed in what to do, connected the Tow Dolly to my vehicle, provided instruction on correct operation and asked if I had at other questions. Good experience!

Fred M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle P. 
Évaluation :
1

This was the worst U-Haul experience I have ever had. They gave me the incorrect equipment to tow the car I was trying to move even though they asked what kind of car it was. They guy who rented the truck to us lied about how much fuel was in the truck. Worker at U-Haul told me the truck had 1/4 tank of gas but really it was only 1/8 of a tank. The employee though informed me that it was to returned with 1/4 of a tank of gas. Do to the incorrect car hauler that was provided I never did get the car towed but did manage to damage the car trying. This was an absolute waste of my time and money. This was my second U-Haul rental in the last one or two weeks. I just want U-Haul to make this right with me. I want a refund for my rental, I will eat the damage to the car but I do feel that U-Haul at least owes me my money back for lying to me and giving me a car dolly that wouldn't work for the car even though they insured me that it would work. If they can't make it right then I will just take my business elsewhere from this point forward and make sure everyone I speak to from this point forward will know about this experience and will most likely do the same.

Michael N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara K. 
Évaluation :
5

The uhaul worker was dressed in a uhaul uniform and very polite!

Tracy K. 
Évaluation :
5

The staff was friendly & helpful.

Amy F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
4

The gentleman behind the counter on August 10th, 2022 was an unkind man. Couldn't answer any questions and judge my boyfriend and Uncle. I would send him right back to the Williamsport store.

William H. 
Évaluation :
5

Van smelled a little like smoke from previous customer and not all door compartments vacuumed out retaining ashes. Otherwise great!

Margaret K. 
Évaluation :
4

Reeve stayed open a few xtra minutes to help me . I was in route to SCwhen my truck load became unsturdy . He rented me a open trailor and a hitch and I was on my way !! My load was safer in route to Myrtle beach . Thanx Reeve

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia R. 
Évaluation :
5

Had no problems with rental, pickup and drop off were quick and easy.

Stanley T. 
Évaluation :
4

The truck was filthy. I had to clean the inside of it before we used it!

Nicole S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patti L. 
Évaluation :
3

The parking lot was overfull of trucks and no where for me to park. Instructions for drop-off were not self-explanatory.

Daniel F. 
Évaluation :
5

Guy at counter was very polite. Also, he got me checked back in very quickly which was great so I could get back home.

jacob S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

All was well. Only suggestion lot was crowded hard to get around on busy road

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lysette R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jamie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Burnie H. 
Évaluation :
4

The cargo van we rented was 1 of 4 that we saw on the property when we made our reservation. It was the only cargo van available when we picked it up for our rental/use on our reserved day/time. It was easy to see why this was the only van left…. the 2 front seats were covered in cat hair… seriously, it appeared very little effort was expended to vacuum/clean these seats. The cargo area of the unit was in very good shape and acceptably clean, however, I spent nearly 2 hours cleaning the seats and cab areas using disinfecting wipes and my personal wet/dry vacuum cleaner, to make it look clean enough for my wife and I to drive/ride in for our moving purposes. The van performed well as it was a newer vehicle with less than 6500 miles on it at the time of our rental.

steve W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jodi H. 
Évaluation :
4

The truck and location were just as expected.The biggest issue was I made a reservation 10 days in advance for a truck closer to my stating point and uhaul called me 2 days before my pickup date to confirm my truck and tells me there is no trucks at my choosen location. This put me at farther location for my pickup of the truck I need. It added more miles I have to pay for unexpectedly, and more time for pickup and return time. I don't feel this was fair to make me pay for an additional 20 plus miles at $1,39 per miles. When I was told this at confirmation they didn't offer me a different solution, they just said it was they only truck available within 50 miles. I just don't think this was fair when I have rented multiple trucks in the past. When someone is moving this is something you don't need. Moving is daunting enough.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Super busy weekend when we brought the uHaul back. Had trouble finding a place to park the big 26' one that we rented when we returned it, but the young man working there helped us by moving some smaller ones around since parking was so tight.

Daniel F. 
Évaluation :
2

Only one person working, so I had to wait to pickup my registration because auto check in demanded me to verify someone else's phone number. This cut into my return time. I was told the truck was at full and assumed I should pump gas into it until the pump kicked. Ended up putting 5 gallons into the truck, to travel 58 miles. I find it hard to believe that your moving vans only receive 11 miles to the gallon. I mentioned this to your employee and it was disregarded. I feel like I got ripped off, especially when the truck is advertised at $19,95 to rent. My total cost to use your truck for 5 hours was $101.37. There are more hidden fees when renting a U-Haul, than there are when signing up with a cable company. This isn't the only review I plan to post. Have a nice day.

Ryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmine B. 
Évaluation :
1

I was given the wrong vehicle, and it was a vehicle that needed maintenance and service. Uhaul called me about 4 hours into my trip and stated it was the wrong vehicle, when I began to explain problems I was experiencing they hung up. When I arrived at the location, the arrival Uhaul station was furious as they werent expecting the vehicle, let alone one theyd have to perform maintenance on. It was unsafe to drive and I was put in danger. Uhaul is charging me anyway.

William M. 
Évaluation :
5

ben was top notch!

JOHN G. 
Évaluation :
5

Staffperson was excellent! Helpful and efficient. 5 stars!

Anne D. 
Évaluation :
3

The only thing that makes it average and not better is the lack of staff. The location was very busy for pick up and drop off which caused delays both times. Great job to the staff for their hustle in getting people in and out as quickly as they can.

Jonathan S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bruce K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rich A. 
Évaluation :
1

I am a 24 year old young woman and I feel I was taken advantage of at this location. I made a reservation for a 5 x 8 trailer because the 4 x 6 trailer was unavailable in the area around me let it be known I drive a Hyundai Kona a small subcompact SUV. When I arrived at this location to pick up the 5 x 8 trailer I was given a 6 x 12 trailer and not told it was a 6 x 12 trailer. I will admit I have no concept of size I just knew I was picking up a trailer. The 6 x 12 trailer is significantly large and far too large for my vehicle to safely tow. I ended up having to contact corporate to contact another U-Haul along my moving route and switch out trailers for a smaller size. I am significantly disappointed with the service I received at this location.

Veronica Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy U. 
Évaluation :
5

Everything was great as far as easy enough to book, pick up, drop off, & the staff. The trucks engine light was on, from the time I started it, & had me a little nervous of driving it loaded, but I didn't have to go far with it. As soon as I returned they checked the light immediately so hopefully the next person had a good working truck. It was however the only 1 of that size there & we were on a deadline so I'm glad it worked for us.

Angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Fast and friendly. Easy to deal with.

Rich A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
3

The vehicle was available, but old and dirty inside. The extra fees and charges are surprisingly high. Mileage charge plus gas refill was almost $200, the rental was "$19,95". I would say that was a bit deceptive. It cost me 10 times the advertised price. Will think twice about renting from U-haul again.

James H. 
Évaluation :
5

Rien

Luis A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George C. 
Évaluation :
3

Person there didnt want to help unload car from trailer then wanted me to park trailer where he wanted it. Since he wouldnt help unload car trailer was dropped where i unloaded car. He was a snotty little twit

Todd F. 
Évaluation :
2

I scheduled a pick up for a Friday, the day before my pick up, I got a call from your rep letting me know that the trailer I reserved was not available for Friday pick up. I asked the rep if there was another location close by with the trailer I needed and he told me he does not have the ability to check. I then asked if it was available for Saturday morning and he said yes. I told him I wanted it for 9 am and he assured me that it was a available. He then send me my reservation and it was for a 1:30 pm pickup. Once again, I had to change my plans. The way I was screwed around with my reservation last minute was very unprofessional. On a side note, the gentleman that were on location during pick up were great. I believe he was a manager. Went out in the rain, explained in detail the hook up and was very polite.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lee B. 
Évaluation :
4

Fast friendly professional services. In my opinion no improvement needed.

Dianne M. 
Évaluation :
5

All good

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ben S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carol S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill L. 
Évaluation :
4

I found out the day of my rental that the 15 foot truck I rented was not going to be available because another customer wasn't able to return it on time. It was a little stressful for a few hours but I am thankful I was contacted again to say a 26 foot truck was available. This was a much larger truck than I wanted but fortunately everything ended up working out okay.

Don C. 
Évaluation :
5

Nothing !

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Employee was very polite, courteous, and extremely helpful. Very positive overall experience

Girard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon L. 
Évaluation :
5

Employee was very helpful and nice!

joseph T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Saprina B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry C.  |  Premières impressions 
Évaluation :
5

I cannot say enough about your staff member in health friendly,courteous, polite, helpful and Knowledgeable he was. That is someone I would look for to be a representative for my company in retail and dealing with customers. I am so sorry I forgot his name I never took the time to look as bad I was just so pleased with how to care of us. Randy Miller

Randall M.  |  Premières impressions 
Évaluation :
5

I interacted with staff members on Saturday and Sunday. All three individuals were very helpful.

Freda J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy W.  |  Premières impressions 
Évaluation :
5

Ben was very helpfuk.

Mark C.  |  Expérience générale 
Évaluation :
5

Good experience. Ben was very nice and actually seemed to care about getting things done in a timely manner.

Jared R.  |  Expérience générale 
Évaluation :
5

It was easy and convenient!

Hilary L.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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