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NICOLE WCustomer Reviews for U-Haul Moving & Storage of Shawnee
Testimonials From Recent Customers
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Associate had awesome customer service and check in/out
SHERRIE PGeneral. Manager Diana Nealy was always very courteous and very helpful when needed. Very nice person
jim s | Expérience généraleAfter not being able to use the trailer, a phone call to the location. I was extremely upset. I will never use them again
LANCE BTruck got most of my belongings wet and also front end was very loose and difficult to keep in my lane.
MICKEY AThey worked well with me when I schedule changed.
STEPHEN SThis is the second time we have rented a truck to relocate to another state and have had an excellent experience each time. We had a lot of questions and they addressed all of our concerns promptly. So glad they are a customer friendly business as we have to rent another truck soon!
DONALD GThe people was very professional and answered all my questions
GORDON SKeep up the quick and friendly service.
RICHARD SQuick check in to getting U-Haul and returning U-Haul.
stacy J | Premières impressionsYou can start accepting cash payments and cards like Paypal and CashApp
LARRY VFast installation
Mark CThere is nothing that needs to be done. U-Haul has the best customer service I have ever experienced. The app is very easy to navigate, and that's saying something coming from a 55-year-old. Keep up the good work!.
THOMAS SGreat customer service!
brendan tI think your price is have gone up way too much and it’ll be hard for you to keep them filled.
Laurae J | Expérience généraleYoung woman at checkout time was nice and helpful. Older woman was not happy about being there and it showed. Security alarm access never worked
STUART G | Expérience généraleI was s little expensive but that's the economy. The lady I worked with was wonderful and the return process was great. Merci.
JULIE SY’all did a good job thank you
ISAAC BEverything was actually pretty good except when it broke down, however the mobile mechanic was actually pretty quick to get the repairs done, it was just the part store wasn't open when we broke down. So other than being unconvinced for maybe an hour total in the cold..I was really happy and pleased it went so well.
TERRI SHad a terrible experience with management, had to call customer service and talk to a field manager, that only covered the managers butt. After MULTIPLE attempts and getting the runaround over and over again just to talk to the regional manager, I finally had to have customer service call the regional manager and talk to them with him on the phone at the same time. Very disappointed with my experience.
michael b | Expérience généraleThe lady that helped us did not have good customer service, my son said "hello, how are you?" She ignored him and said "what are we needing today?" Also, said there was an 1/8 of a tank of gas, there was actually 37 miles until empty.
LACEY HThe building and storage areas were clean. There were maintenance issues though. The vehicle doors and walk in door closest to my unit were disable. I had to go to the other set of doors and they had to be open from the inside of the office, not by the entry pad at the door. Plus, it could not be closed from the inside once I was in the unloading/loading bay.
Bruce A | Déménagement en ligneJust perfect!
LISA SIf someone is returning equipment after hours and you complete their return just because you happen to be there, please let them know. I spent almost half an hour trying to "return" the trailer via the app. Sat around waiting for the location to open just to find out I wasted a bunch of time.
WESLEY JKeep up the great job and great customer service.
FREDERICK HI was very satisfied with customer service and the truck was easy to drive.
LINDA SWhen I showed up with my trailer they saw from inside and came out immediately to direct my where to park it. I didn't even have to get out of my vehicle. And they had my email receipt to me before I even got back home. Great job!
MARY SWhen in a pinch for storage, and need a temporary storage area, this worked great.
STEVE W | Expérience généraleSales associate was rude.
BRIAN HThe older lady at the Uhaul desk was incredibly rude. She complained about having to go outside when she asked if we were getting a cargo trailer. She was very unfriendly and treated the younger girl there very unkindly.
JOHN PThe truck was damaged and dirty. We had a blowout on the trip. I've rented from this location before and usually have excellent equipment.
Greg SQuick check in and service.
Luke SThe lady at the desk could be a little friendlier
KERRI TDiana Rocks. She is an incredible person to deal with very friendly and always helpful. She knows what she's doing very knowledgeable about your Brand.
Greg S | Expérience généraleSystem was preventing the agent from renting at same price as stated on website, did as much as possible, but in the end we called the 800 number. Pickup was flawless, hooked up and ready to go in minutes. Only issue was two out of the four trailer tires were around 30psi.
CHRISTOPHER AGreat service, fast and efficient. Definitely recommend.
CHANCE MTrailer looked rough but functioned perfect
ROBERT GWe were driving from out of state and we were worried that we might not get to the store in time. Our son went to the store and Cassie helped him start our paperwork and explained how everything worked. We arrived about 20 minutes before the store closed and were able to complete the process and unload our belongings quickly. Cassie was kind and helpful making our experience very easy. We really appreciate Cassie's kindness and help.
tim b | Premières impressionsThe truck was very clean and the staff extremely friendly.
JOSHUAH SGreat experience...8 have used uhaul for many years
SHERYL DAwesome team working here!
amanda o | Expérience généraleDiana is always the sweetest!
Angela C | Expérience généraleThe manager was very nice and answered all my questions. Thx
debra j | Expérience généraleHuge u-haul center. Coming from Okc, I'm very impressed by this facility. It's over and bigger than we have here. Service was good.
PATRICK REquipment reeked of a stange, very dirty on the exterior, almost empty gas tank, The wheel alignment is very off and shakes whe going around 50mph. I wish I could get some of my money back. First time unsatisfied with the service.
Irving Anothing, very good experience
MARTIN SYour service is great!!
PETER JStay true, don't cut corners.
KURTIS SExcellent emplacement!
JOHN SDiane the manager is such a blessing! She has always been so nice, welcoming, and very professional.
Tabitha S | Premières impressionsWe were told that the truck we got gets about 4 miles to the gallon loaded. We went a total of 4 miles from rent to turn in. They literally charged us for 6 gallons of gas. So our total went from 88$ to 101$. How does using 1 gallons of gas total add up to charging us for 6 gallons of gas. And they even told us they should have charged us for more. I will never rent from uhaul again.
CASSANDRA BCouldn’t be more PLEASED!!
sharon c | Premières impressionsStaff was very helpful and suggested items to make my move simpler
DAVID LThe Manager Diane was extremely nice and explained the procedure of operation perfectly. The outside yard man for in and out rental had us ready to go immediately. The place was pristinely clean. Go U Haul!!
PHILLIP DRates were cheap to get me in, then rates were raised 3 or 4 times in just a couple years
bryan w | Expérience généraleMore people at customer service.
PRINDA CNot charge me 50 extra dollars for the same trip I took last week
MYLES SOverall my experience was positive. However the few times I interacted with staff they were not "friendly" but seemed irritated. It was enough for me to complain but I'm explaining my above answer. The facility experience was positive.
TIFFANY N | Expérience généraleKeep up the great customer service!
JAMES MThe trailer is old, no d rings on the wall to anchor anything and also I had the trailer for 25 hours and they charge me for 48 hours, not cool.
RODNEY MThe lady at that location was real good and helpful and friendly
EDWIN BEveryone was courteous, friendly and very helpful. I would definitely recommend staff and facilities!
VICKIE T | Expérience généraleAwesome
Phil M | Premières impressionsAwesome!!!
PHILLIP MThank you for being there for us!
KURTIS SWe called ahead to see if we could return the trailer just under 4 hours later on our return date and asked if there was an additional costs in doing that. This location told us that there would be NO extra charges, yet when we returned it, they charged our card an additional $30! They need to be upfront and honest when people inquire about things. Not deceitful! We will be calling in the morning about this situation!
NINA VThey need to make sure that there is enough miles for customer to get where they are going. We were given the exact miles it was going to take to pick up and drop off. Had we needed to go off the path to eat for stop for a snack could have put us short. Lucky for me I knew a short cut to save a few miles.
AMY WEmployee identified an issue with the tow dolly lighting. Tested the connection on my vehicle to ensure it was not an issue with my vehicle. My vehicle checked out and the employee switched me to another available tow dolly. The employee marked the faulty tow dolly as unusable. Replacement tow dolly passed inspection. Employee answered all question I had regarding rental and use of tow dolly.
CHRISTOPHER BI called to make an appointment because i had tax exempt and could be applied. The entire time I was trying to talk to her she kept telling me to stop, I was giving too much info. She was also helping a customer in the store I assume because she would stop me and speak to them, which I understand, but she was rude. When I arrived for my pick up I was told sit my ID down when I tried to hand it to her. I reminded her here is my tax exempt and sat it down as she kept talking to another employee? As she was booking she asked, so you will have it back here tomorrow at the same time? I said no, on the phone I mentioned it will be 7pm but you kept cutting me off. She gave a large sigh and said "well that's going to charge you for two days!" I responded with ok. She took my picture without saying anything as I had turned to my friend to ask something. When she was going over the final I asked if it was tax exempt. She let out another huge "sigh" and said "ugh! Tax exempt? Now I have to start over!" I told her I said it on the phone and put the paper down with my ID. She then got frustrated and said she didn't see it and it didn't look like other papers. She was rude and annoyed that I was there.
KENDRA BGreat Customer Service at every level !!! Felt like they honestly cared through the whole process !!
LARRY FU-Haul should prorated from when a person moves out of their unit instead of keeping the money. This is just a way of cheating the customer and U-Haul getting free money!! Shame on you U-Haul! Your questions need a "Some what" or "Kind of" answer.
CATHY M | Expérience généraleGreat staff always helpful and provide great customer service.
Gregory SNot a thing
JAMES MThe staff made me feel like I was at home made me very comfortable thank you
gary d | Expérience généraleI love the staff and how they accommodate us especially the Shawnee location we was moving from okc and it’s a lot and they made it easy to make the transition better.
krystal r | Premières impressionsI feel my stuff would be safe in your storage I like the indoor shorts cuz it's cool inconvenient for me to get in and out thank you very much I will tell him other people about U-Haul storage area thank you it not poor I touch the wrong star button sorry you all are great
MARY R | Premières impressionsStaff is very nice friendly and informative.
DONNA C | Expérience généraleI had my storage unit in the climate controlled area for right at 2 years. I did not see any evidence of mouse tracks when I cleared my unit out. I was so thankful that they keep it clean. I was very happy with the service I received during that 2 year time frame. I would highly recommend this facility.
DONNA d | Expérience générale10 by 10 unit is measured from outside of door to outside of door but my things being stored fit
STUART G | Premières impressionsI rated the storage hours as not convenient only because the only time I was able to move anything was late but I managed to get it done. This facility is the only one I will ever use for my belongings. Diane, the manager, is awesome! I had some tough times in the 2 years I used U-Haul storage and she was more than willing to work with me and I am forever grateful for that, everything I worked so hard to rebuild was in that storage so losing it would have been devastating. It was always clean and super impressed that were NO bugs considering there were numerous storage units and sometimes they get brought in. Thank you so much Diane and staff for all you did!
Tabitha S | Expérience généraleThank you. I am concerned about our furniture not being able to get through which was why we originally got the unit.
Shirley J | Premières impressionsAll of the staff was friendly, courteous and explained everything in detail. I would recommend this place to anyone.
VICKIE T | Premières impressionsAlways great
Kathy S | Expérience généraleLove it. Will definitely use it in the future
kyla t | Expérience généraleBest experience with U-Haul I have ever had.
jerome m | Expérience généraleThe demand for the climate-controlled units is high, so persistence is required, but it was worth the wait! The process was easy, the people are helpful and kind, and the facility is very clean. Absolutely recommend.
Eric D | Premières impressionsStaff was very friendly and helpful.
Suzanne P | Expérience généraleClean, dry, very secure, conveniently located near me, friendly staff. Best experience in storage. Merci.
scott h | Expérience généraleStorage area was exceptionally clean, bathrooms and office area were also incredibly clean. Bay areas were easy accessible and spotless. Randell the janitor was very helpful and kept all areas clean, Diana was very helpful in the rental process.
Randell B | Premières impressionsDiana did everything she could to help me even though I moved out of state. She was kind and kept my father and I informed. Best place for storage in my opinion.
Susan L | Expérience généraleI only needed storage temporarily after my house was effected by a tornado but the staff was very helpful and accommodating.
teresa j | Expérience généraleGreat accommodations and staff. Really like the drive in bays for when it's raining.
WENDY J | Premières impressionsEvery one in U-Haul was friendly and helpful when I didn’t understand or had an issue that were helpful and assisted me with it or explained to me.
KATHY W | Expérience généraleBest uhsul store I've been in mgr especially and all employees knew what they were doing uhsul needs more like this store
DAVID L | Premières impressionsI have u haul 2 now and have never had any problems with them if any issues arise they were able to resolve it quickly for me. This time I forgot to put my lock on the unit so the put a lock on there that was kind of them to do
KATHY W | Premières impressionsI did see a roach when I walked in the other night. However, with everyone being in random things I do understand how that can happen. Other than that, everything has been wonderful! I've really appreciated how nice and helpful the staff has been. I would definitely recommend others to use this storage facility.
ReAnna m | Premières impressionsEverything was OK except it did not really work for my needs. I need to be able to access it more than two hours at a time. So it really wasn't a fit for me, but the staff was really helpful and friendly.
gregory s | Expérience généraleEverything went well for us at this U-haul facility. One thing I'd like to mention is we were completely moved out of our unit before the 7 PM closing time on 2/23/24. Hopefully we'll be refunded for our March rent payment. Merci.
leslie h | Expérience générale👍
gary d | Expérience généraleVery helpful
tricia m | Premières impressionsThe staff was amazing very customer service friendly!
WANDA R | Expérience généraleExcellent service.
robert t | Expérience généraleThe lady who signed us up was great. She was quick to help us and very polite and professional.
David S | Premières impressionsVery helpful
Steven r | Expérience généraleDiana was especially helpful!
ronda s | Expérience généraleI like it because it is clean ,And also it is convenient for me to get to from my house. And I like it because of the climate control that they have also , And it is reasonable in prices also.
SHANELL S | Premières impressionsU-haul should be very proud to have Diana as a member of their team. She's an asset to your company. She is very knowledgeable in her job, and works very hard to make sure everything is ran smoothly.
robbie g | Expérience généraleDiana and her team are superb in every way. Service and care to details was off the charts.
Ernest G | Expérience généraleGreat customer service but I still haven't received an invoice statement as to know what I was billed and it charged.
pamela s | Premières impressionsSMOOTH!
scott h | Premières impressionsThis facility and staff has been assisting us for two months with packing supplies, storage, and moving vehicles. We are very grateful for all of their assistance during this time of transition for our family affected by the Tornado.
april e | Expérience généraleIt was clean but there is a BAD problem with roaches.
Kellie Y | Premières impressionsThe staff at this facility was wonderful. I feel like I was a constant problem while trying to move in but they kept making me feel appreciated and helped without complaint.
Mitchell K | Expérience généralethe system was down so i couldn’t get a card and my pin is apparently already linked to another unit so every time i type it in it says my name is something else and my alarm on my unit still goes off.
Cheyenne H | Premières impressionsPrices could be a little lower.
shirley d | Premières impressionsIf there were 5 more stars to give, without hesitation I would rate this place an outstanding 10 stars!!!! Like with every move, something is going to go wrong. Well it went all wrong for me. The staff at this facility went above & beyond to help me turn my wrong into right. I couldn't say enough good & positive things about the manager & her staff. Extremely safe, convenient & very well cleaned. I appreciate everything y'all did & I will be coming back.
sammie w | Expérience généraleEven though I came in there on Easter Sunday the lady was professional and courteous
Raymond S | Premières impressionsVery friendly staff and helpful as well!
David H | Premières impressionsWill definitely use again, if I need storage
Cathy S | Expérience généraleFor some reason it has my name is Melissa that’s not my name my name is Meagan
Melissa g | Premières impressionsThank you for being so kind to me!
Brian P | Expérience généraleVery nice and friendly
mary p | Premières impressionsIt was perfect 👍🏻
NORMA C | Premières impressionsWonderful staff and the one lady running the front desk is an absolute trooper. Amazing customer service and multi tasking even while dealing with difficult customers..
SHELBY M | Premières impressionsI always felt very safe and as though my things were completely secure. A great experience!
angela r | Expérience généraleI had gone in to reserve storage units and on move in day there was not a reservation. The girl that helped me rent a truck and get the storage units was flustered, not very friendly or helpful. She didn't give me the basic info needed to get into the units etc. very frustrating! Other than that, everything else was very nice.
deborah g | Premières impressionsWhen u ask questions they treat u like you're stupid! They're very rude, definitely don't have very good customer service skills or people skills!
Barbara S | Expérience généraleThis is a lovely facility. Clean, well maintained and well monitored.
Debbie H | Premières impressionsStaff have kids there and they are distracted from doing their jobs by the kids. Stopped to talk to each other about some sort of drama not pertaining to me moving in.
johnnie m | Premières impressionsThanks 😊
larry s | Expérience généraleMy first drive in storage facility and I love it!
SHIRLEY T | Premières impressionsClimbing unit fees are unpleasant. My unit went up 2x during the year I had it, $5 each time for a total of $10.00, and it was a small unit. Nevertheless, I am glad it was available. You do provide needed services. Thank you for being there. I think Diana is an excellent manager.
Linda P | Expérience généraleAppreciate manager Diana friendliness and assistance
Linda G | Expérience généraleNice staff. Easy access. Clean
david s | Expérience généraleYou have a great system. Thanks
Preston F | Expérience généraleIn the future I will definitely use a climate controlled U-Haul storage facility again
Gable D | Expérience généraleLove it
cody b | Premières impressionsStaff very informative, friendly, professional. I would recommend this facility .
CHRISTINA S | Expérience généraleOnly issue I had was getting into my storage after hours it would deny my access but I'll answer that I had a great experience with this facility I would highly recommend for anybody.
jimmy/linda m | Expérience généraleThanks for the help moving to our new home!
BRADY M | Expérience généraleIt was a great experience!!!
Heather M | Premières impressionsWorked with us on getting the truck for another day and didn’t act like it was a big problem.
Linda C | Premières impressionsThe lady at the office was very nice and explain things to us very well
jody d | Premières impressionsThe ladies there are always nice friendly and beyond helpful. I will always be grateful to the ladies here and will suggest this location to anyone who needs their services.
CECILIA W | Expérience généraleGreat experience
shawn c | Premières impressionsWe needed a place to store some things while our daughter was living out of state temporarily, and it needed to be climate-controlled. This was the perfect setup for us! It was close and convenient, and because we had to move a couple of pianos the staff set us up with a unit that was near the front entrance doors to help us out. We received notifications when payments were due and the staff seemed to always be there when we needed them. Thank you so much - we will definitely consider using this facility again in the future if the need arises!
david y | Expérience généraleBest place for storing a person's last belonging & in a safe clean place. The staff very helpful when I needed help. !!!!!!
joann e | Expérience généraleIt's real inconvenient to have to pay so high late fees. Understandable fees. But so expensive no. And also. Your rental fees a very misleading. You advertise 4 hour rental fees when there is none available. You also don't let people know that in addition to the "$19 rental vans or 10' trucks are also a fee up ,/*$ 0,89 per gal and only can go 40 Miles or over. Need to fix misleading information. Need to fix your late fee and stop robbing people.
jeanie m | Expérience généraleBeen using this storage site for almost 5 years. Always been great.
joshua f | Expérience généraleFantastic as storage needs go.
Anthony H | Expérience généraleI really appreciated the service Kathy gave to me. She was very helpful and friendly.
janice h | Premières impressionsEasy. Great staff. Thanks for the service!
james v | Expérience généraleSuper nice people ,always have a smile on her face !!
Matthew L | Expérience généraleExcellent I never been a very secure storage.
LAWANA J | Premières impressionsI liked the fact that someone was always there to help you!
barbara c | Expérience généraleGood people great service
Charlotte N | Expérience généraleThe manager, Diana is exceptional. GREAT customer service along with super willingness to assist in the questions I had. Extremely knowledgeable in procedures. Will use this facility in the future.
george a | Expérience généraleI enjoyed when I went to empty my unit the tempature was just right and the quietness was priceless.
Robin C | Expérience généraleFantastic team. Diana is very competent.
john c | Expérience généraleI had my personal belongings in and out of the unit in less than a month after my move. The fact that u-haul has a one month free storage after making a move using their equipment I was thrilled to use this inside climate controlled environment.
donna d | Expérience généraleIts a nice secured storage. Rent is a bit steep for a 5×10 though. Other than that its good.
Luke J | Expérience généraleManager Was Very helpful and friendly beyond expectations and I would recommend her for a promotion because of her hi level of customer service skills she was very polite and Ifriendly.
DARREN U | Expérience généraleStaff seemed very overworked and at times could be a little 'short' but overall we're helpful and knowledgeable. Could never get through on phone, always had to visit in person for questions or help. Glad to have had a climate controlled storage available while I was building a house. Definitely would recommend.
renah c | Expérience généraleHad to wait about 2 weeks for a unit to become available. The mgr. had my paperwork completed in about 15 mins. upon arrival. She explained everything well and how to access the facility after hours. The unit itself as well as the other parts of the building was in excellent shape, clean and odor free.
keith s | Premières impressionsDiana is AMAZING!!! I have rented UHaul storage units from Florida to Alaska and this location is truly the Ritz Carlton of storage facilities. Unbelievably maintained buildings and grounds,, great in-store inventory, friendly and helpful staff, one of the best experiences ever!!!
SUSAN C | Premières impressionsThe ladies in the office were awesome. I was in the Shawnee location off of Harrison. They were friendly and very helpful.
danielle g | Expérience généraleYou need to have more people working in there. We have to wait in line to be helped.
claudia h | Expérience généralebest place to store furniture when moving from one house to another when you have too much to go into the another house, this way you will have a yard sale later when you have time.
Marvin K | Expérience généraleSecurity is a priority at this facility. I appreciated the regular checks and notifications and actions if something was awry. Diana is top-notch!
JOYCE T | Expérience généraleCould get more updated computer equipment. Took them forever. Not good when on a schedule
Carol C | Premières impressionsThe app works great. Thanks
Preston F | Expérience généraleStaff was extremely helpful and was able to get me into the storage unit that would fit my need.
matthew n | Premières impressionsThe Del City location has rude employees but the shawnee location has friendlier employees. I would definitely recommend the shawnee location.
VERONICA C | Expérience généraleEverything was great
twana f | Expérience généraleI never moved in, but the system keeps sending me these surveys. Everyone and everything is top notch except for these surveys and the IT that can't figure out I canceled my storage unit and never moved in.
Adam B | Déménagement en ligneThe receptionist was very pleasant and very helpful
jackie K | Premières impressionsGreat people
randy w | Premières impressionsI am very grateful for the staff and the manager Dianne. We had tons of stuff to move in such little time and she worked with us and was patient. She was very efficient taking care of all of us customers that were there during the time I was. I will definitely be using this location from here on out. Its good to see a company have friendly, professional, and hard working employees that care about the customers that walk through their door!
crystal r | Premières impressionsThanks again totally awesome people and place GOD BLESS
perry r | Expérience généraleDo I get a refund from when I moved out until next month is due. That would be fair.
euleta h | Expérience généraleThe lady at the counter helping me was amazing. Not only did she help me with getting my unit started but she helped with with an issue I had when I got my trailer at the original place. She gave me the information I needed to file my claim. She is amazing and deserves recognition for her her customer service. It's a hard job and she excelled at it.
veronica h | Premières impressionsThey helped me when I was in desperate need of storage that was 18 wheeler accessible. Kind and friendly. Highly recommend
anna a | Expérience généraleExcellente expérience
amber m | Déménagement en ligneGarage doors to the access bay didn’t close behind me after entering.
NOLA W | Expérience généraleMy only qualm is that one of the bay doors had been broken for quite some time, making it hard to access our unit if someone was in the other bay door. Overall, it was a clean facility which I thoroughly appreciated.
timothy h | Expérience généraleOutstanding people best customer service and overall terrific experience
laura k | Expérience généraleThis facility is very well run.Diana and her staff are always willing to help whenever I needed it.
pat p | Expérience généraleFriendly staff and well maintained facilities
Richard M | Expérience généraleHad a hiccup moving in with a lock being on the unit door. Called customer service and they took care of it swiftly by giving me another unit that was customer ready. Way above and beyond customer service.
Jamie S | Premières impressionsThe staff was always friendly and property was clean. We appreciated how convenient it was to have a storage facility so close to our home.
april e | Expérience généraleThe ladies there are very helpful and friendly. Made the whole process easy
Stephen H | Premières impressionsWonderful place. Clean, and very helpful employees. Even rented a truck from them, very easy and NO hassles. Very happy customer~!!
Barry P | Expérience généraleVery unsecure entry rude to me when I explained why I was moving out before even moving in.
Tesa E | Expérience généraleVery heavy police presence and not happy that it's not secure entry you can just pull car to Bay door and be able to enter building without any security. Haven't even moved anything in yet because I don't feel comfortable with that
Tesa E | Premières impressionsI really appreciate the inside storage facility. It was raining the last day I had to access my space, and the inside access made my move so much nicer.
JOYCE T | Premières impressionsI. Will definitely be back in the future
Matthew P | Expérience généraleStaff was knowledgeable and friendly.
WESLEY C | Premières impressionsvery helpful
david b | Expérience généraleHelpful and friendly staff at this location.
Richard M | Premières impressionsFriendly staff clean store nice experience will come back.
jerry d | Premières impressionsThe people at 2323 harrison in shawnee oklahoma were so friendly and accommodating for our family. It took alot of stress off of moving from out of town. I will continue to use them in the future!! Place was well kept and secure!! You guys rock!!
Christina L | Premières impressionsI accidentally set the alarm off because there were no instructions posted on the or near the unit that stated what to do. The doors opened automatically so I did not know i needed to enter the access code. Before completing the online move in now form I called the office and the lady was not helping on expaining what the process is to move in. Other than that it was easy and I like having the carts available.
Anna S | Déménagement en ligneLoved the carts that were available for use.
chad b | Premières impressionsThe best customer service I’ve seen in a long time.
doug m | Expérience généraleI'm having a hard time answering a few questions because the fact of not only truck return which is a nightmare in itself given not knowing how to use the text return thing... can't see to read most of it or understand it because I'm used to "simple " take truck back, return key etc. Now the alarm system within is a wonderful although confusing thing especially when every time you turn around the alarms go off! Also given the fact of 2 people trying to unload and get everything into stage units are not only exhausted, but physically can't go go go anymore to get things done in a short amount of time. Uhaul is my preferred choice for rental, but this time ended up a nightmare all the way around! The young lady that helped me was great as I followed her instructions on how to set doors etc when we were finally able to get everything in units, but what a nightmare with alarms going off twice and had to call 911 because of it. This was a very very upsetting experience because we were exhausted and don't fully understand how the whole thing works. I would like to continue to use uhaul as my moving/storage company, but it's not been a very good experience this time or even the first time so much improvement would be great especially for the older generation to fully understand and have ease using. Please feel free to call me to discuss because it's totally CONFUSING!!
Paige M | Premières impressionseveryone was a big help with getting us to where we had to put in our stuff and thanks for the carts it made our trips shorter than using our dollies.
Marvin K | Premières impressionsShe found us a unit near the entrance, and was very helpful.
Kenneth W | Premières impressionsThe young lady that helped me was very nice and helpful. She walked me through the process and showed me around. She was very pleasant to do business with.
dashai B | Premières impressionsout of a 10 i would rate them a 12. they went out of their way to help me. thank you to the lady at the shawnee office.
bobby c | Expérience généraleVery nice employees and very helpful
lori a | Premières impressionscould not go any better the lady went out of her way to help me 5 stars all the way
bobby c | Premières impressionsVery friendly, helpful, and professional staff. A very pleasing experience.
David M | Expérience généraleEveryone was very helpful and very nice I would use U-Haul in the future thank you
Linda B | Premières impressionsGM was very nice and plaesant!! Storage units very clean!!
LaWanda E | Premières impressionsGreat staff! Helpful and accommodating.
Steven E | Expérience généraleStaff are a bunch of sweet hearts very helpful to me being new to the area I felt like I was at home
Sarah M | Premières impressionsFast and efficient. Even the new trainee was helpful and super friendly.
Christina G | Premières impressionsThese people go above and beyond!! I would recommend them over and over. They are very polite and friendly, helpful to the point of bringing us water when we were unloading our truck. Love em'
Steven E | Premières impressionsStaff was helpful, however the card wouldn't activate due to credit card machine being down. Problems with the computers and adding information also which made the time to rent a unit very longgggg!
brianna c | Premières impressions