Customer Reviews for U-Haul Moving & Storage of Shillington

Évaluation :

5

Everything went great. Agent was super helpful. Thank you! Will use again!

Évaluation :

4

When people rent furniture pads, put them in the truck for them. In the chaos of the day of moving, it would be helpful

Évaluation :

5

They were great and super nice.

Évaluation :

5

Staff were very helpful

Évaluation :

5

Great people. Very informative. Made everything easy.

Évaluation :

5

The location was easy to get to and the process was simple.

Évaluation :

5

Chris is awesome. Friendly and helpful

Évaluation :

5

Staff did a great job assisting us. Friendly and helpful! Thank you, guys!

Évaluation :

5

The staff was friendly, professional and very helpful.

Évaluation :

1

Rude personal .. had to walk to other side of the building to find the truck .. they wouldn't help or see if there's a issues..

Évaluation :

5

Rented several Uhauls and always received great service.

Évaluation :

5

Truck was awesome as always thanks

Évaluation :

5

Staff very courteous and helpful.

Évaluation :

4

The sales person helpful and curtious mechanic was helpful and respectful everyone was friendly

Évaluation :

5

Chris is the best you mo more ppl like him 🙏🏼🙏🏼

Évaluation :

3

Nice very new van....inside of the van was clean but the windsheild was filthy and I had to stop to clean it. It was also missing the lower part of the passenger sideview mirror....but otehr wise was good and check out and check in was good.

Évaluation :

5

Nothing youwasgoodto the Customer andIthank you very much

Évaluation :

5

Excellent Service and Communication from the Staff. Thank You Chuck Salvitti Mohnton,Pa

Évaluation :

5

I got charged twice. Not happy!!!!

Évaluation :

4

App was a bit difficult to navigate

Évaluation :

5

I never got my boxes but I was charge for them

Évaluation :

4

I drove about 12 miles, However, I had to put 6 gallons of gas in it. And I only had it about 2 hours. I really don't think that was fair. Is so it costs me about $100 to move 1 large item. Not sure if I will do that again.

Évaluation :

3

Women at drop off was nice

Évaluation :

3

Waited for the install, was told 3 hours but turned into four but was never notified of the change. Had to ask for status update.

Évaluation :

5

Very friendly and helpful staff

Évaluation :

3

This was my first experience with UHaul and I rented a 10' truck over their app. I liked that this location had long hours to align with my drop off time. But the app didn't successfully transfer my estimated miles & the additional items I picked. So when I checked in at the front desk, I had to reiterate that information. Also, the worker who checked me in instructed me to pick up two bags of furniture pads on my way out. But the pads for rent & the pads for purchase weren't clearly marked and the worker didn't show me the correct bags to grab. This miscommunication caused me to be charged extra for the pads.

Évaluation :

5

The man working at the return was very helpful!

Évaluation :

5

I did expect a hiccup or two but everything went smooth when go for my rental. The return went went great, I had a great experience.

Évaluation :

4

Maybe better explain which furniture pads to choose.

Évaluation :

4

The price on the U-Haul app and the price at the U-Haul store was different. Over $50 more at the store. The Manager honored the price on the app to make me happy, however the app should always match the stores prices. Other than this mishap the trailer I rented was great and will rent again when needed.

Évaluation :

5

Chris at this location is awesome! Always congenial… always helpful! The newer cargo vans are great, I wish UHAUL would upgrade the trucks though, but everyone at this location does a great job!

Évaluation :

5

I had some issues with the online check in but one of the employees at the site was very helpful. Moving is stressful enough but the employee eased my anxiety.

Évaluation :

5

Very friendly customer service guy.

Évaluation :

5

Everything was good except for the ignition when starting the truck. Had to keep wiggling the keyboard make it start. It was the onlything that was a little bothering

Évaluation :

3

It took 45 minutes after my reservation time for me to actually get the keys to the truck. And I only had a 4 hour reservation total. Could be a much smoother process.

Évaluation :

5

The young gentleman was professional and with it

Évaluation :

3

Have more people working at the front desk. There was a line of 6 people early in the morning. It would be nice if you pro-rated the time. We paid for a half day and used the truck less than two hours.

Évaluation :

5

Staff was very knowledgeable and courteous

Évaluation :

5

The associate Amber Garcia..was very helpful she made sure I got all the services I needed..

Évaluation :

5

Chris was very helpful with the storage shed and the hooking and unhooking of the trailer

Évaluation :

5

Chris was exceptionally helpful in answering my questions.

Évaluation :

3

I think the bigger storage units should be on the first floor. Just that you are putting more items in them then a smaller unit.

Évaluation :

3

Took forever to check me in

Évaluation :

5

Very nice storage facility

Évaluation :

2

Went a hole mouth not about to pick up or drop off.

Évaluation :

2

The staff member went above and beyond but had no support from the Uhaul system from start to finish. The system let him rent us an available storage unit but when we arrived at the unit it was padlocked and actually not available for move in. The staff member immediately called his manager and then corporate Uhaul to see what could be done and if there was an available unit close by. Neither were helpful to him and ultimately for us. This staff member deserves better working conditions, he truly went above and beyond to correct a situation that should not have happened in the first place. We lost over an hour of precious moving time to this situation. We now have our daughter's entire apartment crammed into our home, still trying to organize that disaster. We have been moving our college age and young adult kids with Uhaul for years. This was probably the last time though.

Évaluation :

5

The staff are welcoming and helpful throughout the process of getting moving services.

Évaluation :

2

I made an online reservation and had a terrible time with the staff trying to find my reservation and unit. I waited over an hour for them to figure out which unit was mine and they forgot to add my insurance to the unit. Staff was friendly and helpful, yet poorly informed on their system and how to best assist customer

Évaluation :

5

The GM at this location is amazing. He has always helped us and went above and beyond to fix an issue from another store even know it didn't benefit him directly. Customer service is great with Chris Moyer.

Évaluation :

5

The Gentleman Noah that was working was extremely helpful.

Évaluation :

2

I was in shock when I saw the space to store my objects and the size was no bigger then my closest for over $85 a month. This just isn't right. I have to cancel my space and look for another storage location which has caused a big inconvenience to my mom as I have been holding her stuff and paying for a Uhaul because I can't find storage. I am so upset about this. I'm sorry, but I would not recommend Uhaul for storage units per the space for the price they require.

Évaluation :

2

The staff was unfriendly. Wait time was long. Dead mice and mice poop all over my stuff

Évaluation :

5

Great location and staff

Évaluation :

5

They keep it clean and a very friendly crew. They know what they are doing.

Évaluation :

5

Deb was great!!!

Évaluation :

4

Aucun

Évaluation :

5

I wish that there was a ramp or elevator to get heavy and large items upstairs.

Évaluation :

4

The gentleman that helped us check-in was fantastic. He was friendly and very helpful. He showed us instead of just telling us.

Évaluation :

5

Fueron bien amables y conplacientes y rreponsable y heao me gusto grasias por su atencion metendran como un cliente sienpre muchas grasias.

Évaluation :

4

Thank you for the “free storage” which was not convenient, there was no dolly, no help, and it was on the 2nd floor.

Évaluation :

5

Ms Brenda was helpful and Wonderfully polite! Mr Bradley cared of us as old friend, so appreciated about him! Thx for being so kind with us!!!

Évaluation :

1

This location had my license a for about a month and acted like having my identification card was not a big deal. For this reason alone I called customer service and complained due to the lack of professionalism and regard. Customer service apologize for this location's behavior and said that I will be contacted by a manager within 72 business hours. I was never contacted so I followed up with another call to customer service who apologized and put in a specific request to the traffic control manager with a reference ID number of 2651806 and I should have been contacted within 72 business hours by this specific manager. Due to not receiving this call I called again and I was informed that the manager of the Shillington location Debra Antonelli said that she apologized so they closed out the case. However, I never received an apology from Debra and told the customer service agent that Debra lied and has never contacted me let alone apologize. A few days later I am contacted by Debra, which follows, "Hello. I am emailing to apologize if you felt that your issue was not serious matter and I am glad that you have your licence back. If there is something else that can be done for you in the future we will be here to serve you. Thank you for your business, have good day. Debra" My reply to this email was, "While I appreciate you reaching out and apologizing, I am unhappy with the fact that it took so long for me to receive an apology. I am also unhappy with the fact that a representative stated you previously reached out to me directly, apologized, and  therefore the case was closed. However, this is the first time I received an apology. This apology does not sincerely apologize for the inconveniences your location caused me due to having my licence in your possession for a month. The apology does not cover the flippant behavior of Richard who chuckled at the fact that his colleague who I previously spoke to decided to mail the licence weeks after I gave her my address. This "apology" does not resolve my case and I believe I should be compensated for the inconvenience, unprofessionalism, and disrespect I received from your location. -Shyree J. Gonzalez" I did not receive any communication back. Due to all of this I decided I will no longer give my money to this company and removed my belongings to be stored with a company who are respectful, considerate, and professional. When I removed my belongings Debra (who did not wear a mask) serviced me and did not apologize for anything. I received an email that asked for my feedback and when I click the link it states that I've already given my feedback. Usually I'd think that this is a glitch but due to the lack integrity shown by this location I decided to give my feedback another way encase someone did something unprofessional and unethical again. I will also be reporting Debra and this location to the United States Department of Labor's Occupational Safety and Health Administration since I have witnessed Debra interact with/service clients inside and outside the facility without wearing a mask. My move-out date was 6/26/2020 and I expect to be able to see my feed back until the end of August 2020.

Évaluation :

5

It was a good experience all around except that there was no available unit on 1st level but it worked for 3 months we needed it

Évaluation :

5

Buen servicio y halta calidad

Évaluation :

1

Had issues from moment got the storage. Horrible service rude nasty associate. Trouble with my card working to get in storage and several times the "security" door was just wide open

Évaluation :

1

My card doesn't work hasnt worked. The general manager was completely rude and disrespectful I had call your customer service line I was in tears she continued to treat me amd my husband horribly amd

Évaluation :

4

The employees were very nice & easy to work with. Would have been great if we would have had elevator access to the second floor but we managed without it.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Very pleased with staff and facility.

Évaluation :

5

Debra Antonelli worked with us and has in the past. She is very professional and understands her product/facility. Always helpful and patient. Merci.

Évaluation :

5

Very helpful with all my storage needs. Thanks!!!!

Évaluation :

4

Debie was great to do business with. Always polite and eager to address concerns. The motion sensors for the lighting were far apart and I would have to walk in the dark at times though.

Évaluation :

4

Very friendly & helpful manager - Rich. Other employees not as friendly or helpful.

Évaluation :

5

Everyone was very knowledgeable and helpful in answering my questions. Big thank you to John, Richard and the manager Debra.

Évaluation :

5

The staff was very accommodating to my needs.

Évaluation :

2

My storage unit that I have confirmed reservation for (and did the reservation immediately after talking to rep in location), was given away. Manager was rude, could hear her talking in background!

Évaluation :

5

The location had everything I needed to make to move go efficiently

Évaluation :

5

Totally happy with the experience.