Customer Reviews for U-Haul Moving & Storage of Shillington

Rating:

5.0

The employee who helped me was very kind.

Rating:

2.0

Súper incómodo tener que subir escaleras con cajas pesadas

Rating:

4.0

Milage rate is too high compared to to the $19.99 rental. Girls were friendly and professional.

Rating:

5.0

Good everything

Rating:

1.0

Rude customer service. Returned equipment 2 days early. Then they tried to charge me 95$. The equipment was broke which we learned after packing the truck and loading up the car and picking up the passenger.

Rating:

3.0

Easy process, but I got charged for fuel. After my truck was switched at the last minute. But my contract said to return with a quater tank of fuel

Rating:

5.0

Hire more help

Rating:

5.0

I have no concerns

Rating:

4.0

Service at store was excellent, person who helped with contract helpful. Vehicle had catastrophic engine/transmission failure on 422 East between Penn St Bridge & Lancaster Ave interchange, dangerous location for failure. First U-Haul complete vehicle failure ever experienced. Roadside assistance from U-Haul was excellent as well, picked up disabled vehicle within 30 minutes and towed to original destination for our cargo to be delivered. This was a helpful conclusion and positive experience, great customer support

Rating:

1.0

Get better employees and fix your trucks. No Bueno. Sending people with wrong trucks, not having supplies ready. Very inefficient. Truck maintenance is very poor. Lot was messy and unorganized. Drop off was unorganized. Needs more leadership and training.

Rating:

5.0

No improvement needed both employees we interacted with were knowledgeable and very helpful higher more like them

Rating:

5.0

Employees were knowledgeable and friendly.

Rating:

1.0

I was assigned to a unit that has a lock on the door and the manager when back and forward with me stating that customers uses those locks.I explained to her that, I never stepped a foot on the unit side. I’m coming to her to let her know that is a lock on the door that I didn’t place there and is stopping me from accessing the unit. I told her that,I worked long hours, so I was not able to go to the unit after a month of leasing the unit because of my time schedule .No one walked me to the unit to show me where the unit was after, I signed the lease agreement. Lesson learned right there, it will never happen again even somewhere else . She when backed and forward with me to how the lock was placed on the unit. Mind you ,they gave me an access card to know my in’s and out of the establishment that she could’ve easily access and did her findings. Poor Customer Service.

Rating:

5.0

Nothing on my behalf, Every thing went well and the truck was excellent,the price was reasonable and the emploees were very respectable. I have used UHAUL numerous times and I recommended to others . Thank you.

Rating:

5.0

It seemed the location was bit understaffed

Rating:

5.0

Everyone was VERY nice and extremely helpful.

Rating:

4.0

App would not let me update the gas level. We ended up paying for more gas.

Rating:

5.0

My drop off location was open and the person helped me with drop off info... My drop off address was not updated in account but a quick call to customer service fixed it right away. Drop Off was much more efficient than pick up

Rating:

2.0

Good service thanks

Rating:

5.0

Very freindly staff

Rating:

5.0

All good 👍thanks!

Rating:

5.0

All is well

Rating:

5.0

UHAUL team was attentive, professional and knowledgeable.

Rating:

5.0

Customer service was on point. Young lady at the desk was very helpful and explained the process very clearly.

Rating:

5.0

The workers was very friendly and help with everything. They was very busy the day I picked up the rental and when I brought back the rental. The only thing I would suggest is to have more help on those really busy days because even though the workers were very busy it took them awhile to help all the customers that day but they did a great job to U-Haul standards on explaining safety and use of the equipment..Great job guys and girls. I hope U-Haul will hire more help for you.

Rating:

5.0

Keep more employees like the two ladies that were very helpful in helping me get the correct truck and trailer. They were very pleasant.

Rating:

5.0

Fast convenient and clean

Rating:

5.0

Another seamless rental

Rating:

5.0

Customer service was outstanding! Thank you.

Rating:

5.0

Shandelle was very helpful and professional in checking us out. I called back to the store the next day about an issue and she took care of it right away! Thanks

Rating:

3.0

I want to be clear none of my feedback was regarding the staff, who was great but overwhelmed, because they were by themselves. The trailer was clean but one of the pins to hold the drop gate was bent and it was not in great condition. Also, the license procedure did not want to work.

Rating:

5.0

The staff at my drop off location were very helpful and friendly.

Rating:

5.0

Drop Off location staff was very friendly and made it easy to do.

Rating:

1.0

I had a problem yesterday there didn't not connect the auto transport good when i whent to put the car the auto transport came off the ball hedge lifted up in the air damage my rear trunk of my truck and side this was so un safe!!!!

Rating:

2.0

I was 1 hour over my time and was charged a full days rate. Less than 24 hrs and you charge by the hour. Why can’t that hold true if you are renting the equipment for multiple days. This is very disappointing.

Rating:

4.0

Customer service seemed disinterested in us -- not rude, just more interested in talking to a co-worker.

Rating:

4.0

Should have full tank for customers then have customer make sure it is returned with full tank. Having to get gas after only driving 40 miles is pretty annoying

Rating:

5.0

It was rather smooth. Well done

Rating:

1.0

This place is very shady, they added charges to the final bill that I never selected. The onsite wifi is terrible. Will not recommend to others.

Rating:

5.0

Incredible

Rating:

5.0

Very helpful friendly staff

Rating:

3.0

If a customer returns the rental items early,they should get a refund on those unused days.

Rating:

4.0

“Equipment cab needs to be properly checked and cleaned”. The pickup process went very smooth and the equipment was fairly new. However, for the entire first day the equipment was parked without being utilized. Unfortunately, both the driver and passenger side seat belts attachments were completely infested with biting ants.

Rating:

3.0

I had no headlights and only had one on high. It wasn't safe and drove the way home with one headlight.

Rating:

5.0

Cashier was very professional. She explained everything well. Truck was very clean inside!

Rating:

1.0

Appointment for 7am and didn’t leave until 750am

Rating:

5.0

I had to stop by my local U-Haul to pick up moving supplies, including boxes, tape, bubble wrap, packing paper, and shrink wrap. The employees were incredibly professional, friendly, and helpful throughout my visit. Moving can be stressful, so it was refreshing to receive such great customer service. Highly recommend!

Rating:

3.0

I had a long wait, but to be fair there was a really long line of morning return vehicles. Honestly the employees were understaffed or should have started their day earlier. I arrived when the store opened and I was there 20 mins before one of the mechanics helped me, the front counter employee was still checking in trucks when I left. One customer left because he couldn’t wait any more. The employees seemed to be working fast, there was just too much for them to do. The other customer commented this location is always like this in the mornings, I don’t know if that’s true or if this was a particularly busy day. If the employees got started half an hour earlier, it would probably have been fine for us at the counter.

Rating:

4.0

The mobile check-in app worked but not perfectly. I had trouble getting the images to upload without refreshing the page after each photo. The instructions on the return were not clear as to whether I should park the truck anywhere or wait at the return line.

Rating:

3.0

I rented my trailer on line. When it was almost time to pick it up, I was told they don't have it, and I needed to drive about 70 miles round trip to get it. Poor thing to do, I assume it was not their fault, and the system failed, but it was frustrating.

Rating:

5.0

Yard employee doing the trailer hook up did an excellent job

Rating:

2.0

I should have used the online function, rather than in person. I arrived at opening and was the 3rd person in line. Waited 30mins before I was done. Watched an online cust come in and "take" the last van that the 1st cust was already being helped to get. When they got to the end of the trans, she said "it won't let me submit it" to find out the guy in line did online and got the last van from him. Why book 2 vans if you only have 1. Myself & another cust ordered dollies. Both told "we have none" Told I could "check" 5th St and then pay another $25 in mileage to get there! If you don't have the equipment, don't let it book for reservation! Returning was the same process. 2 people ahead of me, I waited almost 30mins again. Overall, not a good experience at all!

Rating:

3.0

The young lady running the place all by herself seems a bit uncared about.

Rating:

5.0

I was looking around for a trailer. U-Haul said they were sold out of that trailer for that weekend. I had a representative. Call me and say that they would be able to get a trailer for me and they hooked me up and really save the day for me.

Rating:

4.0

More folks at the counter to help with questions. An example is right now I asked to be charged for 100 miles but only drove 25. I have no one to help me with the charges when I returned the equipment during business hours. The gentlemen that took the keys and inspected the vehicle said that someone would reach out to sort out the difference It has not happened yet

Rating:

5.0

Quick & simple!

Rating:

5.0

Everything was very clean well maintained process of checking in and out was exceptional very easy highly recommended

Rating:

4.0

Very friendly and helpful staff!

Rating:

5.0

U-Haul app didn't work, so I got charged for a service fee.

Rating:

5.0

Great and honest customer service

Rating:

5.0

Store associate did an excellent job using multiple cash registers to help me and another customer at the same time.

Rating:

5.0

Just keep doing what you are doing

Rating:

5.0

Very lightly staffed, one person at front desk, multiple customers, you wait. Single person worked hard but could not handle multiple peope at same time. At return, waited 10 minutes before we saw the person working the return lane. Any problems and everyone else waits.

Rating:

3.0

The Customer Service was OK, but there was too much reliance on the app and customers having to do stuff themselves. The first time I stopped in to reserve a truck, the employees spent much of the time complaining out loud among themselves about how "slow the system was," and there was a backlog of customers waiting for assistance. I then booked the truck online, but wanted to pick it up in person (not a fan of yet another app that I would only ever use 'once in a blue moon'). Sadly, I STILL had to do much of the work myself. I had scan my own Driver's License and was then handed a key with only directions to the truck. My idea of great Customer Service would have been to have an escort to the truck, along with a walk around inspection and feature explanation. But no, instead I had to take my own photos and inspect the truck myself. The cab smelled of cigarette smoke, which I find very repulsive, and the truck was in OK condition. I suspect there may be an issue with the automatic transmission, which "clunks" hard during normal downshifts from 2nd to 1st while in Drive. Of course, I couldn't report this to anyone because I had to turn the truck in myself using the app, which did not work reliably. I was not particularly impressed with either the Customer Service nor the truck itself. It was a short-distance, local move, so the truck met the need without any significant issues.

Rating:

4.0

Never had a problem until this time. I called 2 days ahead to make appointment to get In pod. Received an email with day & time. I arrived on time. Their info said 6pm. My appointment was scheduled for 1pm. Was there at least an hour. Staff was polite, but overwhelmed with customers & not enough help. Had to leave & come back late afternoon. Still had to wait a long time. Not a good experience.

Rating:

3.0

Although the two employees were excellent, I had to wait 30 minutes to be taken care of because they had other things to take care of outside. There was another customer who got there before me and she was told to wait until they were done outside. I almost did not make it to pick the furniture on time because I had to wait that long. I honestly think that there should have been at least 3 people working at the store in order for it to run better.

Rating:

5.0

Staff was beyond helpful. got my storage unit ready quickly and explained how to get into unit which made it very easy for the final part of my move. Thank you U-Haul!!!

Rating:

5.0

The customer service was excellent thank you U-Haul

Rating:

5.0

Todo estuvo perfecto muchas gracias

Rating:

5.0

Estoy muy satisfecho con su servicio

Rating:

3.0

I did not even know about the facility that I ended up renting at by accident. I went to the wrong building thinking it was the one I had rented at. The supposedly “4’x6’” unit that I rented required me to stand my modest-sized couch on end to fit it inside. There’s no way that unit is six feet in either direction. The door latch does not match up with the hinged flap that is supposed to be used to lock it. I had to have someone physically wrangle the lock into place. The lock was not present inside the unit as was supposed to be the case, so I had to go ask for one, and it was just luck that I happened to get there while they were still open. I can’t believe that I’m paying $80 per month for this.

Rating:

5.0

Chris went above and beyond for us with all of our truck rentals and storage needs. He’ll be my go to guy moving forward.

Rating:

5.0

No coments

Rating:

5.0

Wait time for service at counter was too long. Not enough people working.

Rating:

5.0

The associate Amber Garcia..was very helpful she made sure I got all the services I needed..

Rating:

5.0

Chris was very helpful with the storage shed and the hooking and unhooking of the trailer

Rating:

5.0

Chris was exceptionally helpful in answering my questions.

Rating:

3.0

I think the bigger storage units should be on the first floor. Just that you are putting more items in them then a smaller unit.

Rating:

3.0

Took forever to check me in

Rating:

5.0

Very nice storage facility

Rating:

2.0

Went a hole mouth not about to pick up or drop off.

Rating:

2.0

The staff member went above and beyond but had no support from the Uhaul system from start to finish. The system let him rent us an available storage unit but when we arrived at the unit it was padlocked and actually not available for move in. The staff member immediately called his manager and then corporate Uhaul to see what could be done and if there was an available unit close by. Neither were helpful to him and ultimately for us. This staff member deserves better working conditions, he truly went above and beyond to correct a situation that should not have happened in the first place. We lost over an hour of precious moving time to this situation. We now have our daughter's entire apartment crammed into our home, still trying to organize that disaster. We have been moving our college age and young adult kids with Uhaul for years. This was probably the last time though.

Rating:

5.0

The staff are welcoming and helpful throughout the process of getting moving services.

Rating:

2.0

I made an online reservation and had a terrible time with the staff trying to find my reservation and unit. I waited over an hour for them to figure out which unit was mine and they forgot to add my insurance to the unit. Staff was friendly and helpful, yet poorly informed on their system and how to best assist customer

Rating:

5.0

The GM at this location is amazing. He has always helped us and went above and beyond to fix an issue from another store even know it didn’t benefit him directly. Customer service is great with Chris Moyer.

Rating:

5.0

The Gentleman Noah that was working was extremely helpful.

Rating:

2.0

I was in shock when I saw the space to store my objects and the size was no bigger then my closest for over $85 a month. This just isn’t right. I have to cancel my space and look for another storage location which has caused a big inconvenience to my mom as I have been holding her stuff and paying for a Uhaul because I can’t find storage. I am so upset about this. I’m sorry, but I would not recommend Uhaul for storage units per the space for the price they require.

Rating:

2.0

The staff was unfriendly. Wait time was long. Dead mice and mice poop all over my stuff

Rating:

5.0

Great location and staff

Rating:

5.0

They keep it clean and a very friendly crew. They know what they are doing.

Rating:

5.0

Deb was great!!!

Rating:

4.0

None

Rating:

5.0

I wish that there was a ramp or elevator to get heavy and large items upstairs.

Rating:

4.0

The gentleman that helped us check-in was fantastic. He was friendly and very helpful. He showed us instead of just telling us.

Rating:

5.0

Fueron bien amables y conplacientes y rreponsable y heao me gusto grasias por su atencion metendran como un cliente sienpre muchas grasias.

Rating:

4.0

Thank you for the “free storage” which was not convenient, there was no dolly, no help, and it was on the 2nd floor.

Rating:

5.0

Ms Brenda was helpful and Wonderfully polite! Mr Bradley cared of us as old friend, so appreciated about him! Thx for being so kind with us!!!

Rating:

1.0

This location had my license a for about a month and acted like having my identification card was not a big deal. For this reason alone I called customer service and complained due to the lack of professionalism and regard. Customer service apologize for this location's behavior and said that I will be contacted by a manager within 72 business hours. I was never contacted so I followed up with another call to customer service who apologized and put in a specific request to the traffic control manager with a reference ID number of 2651806 and I should have been contacted within 72 business hours by this specific manager. Due to not receiving this call I called again and I was informed that the manager of the Shillington location Debra Antonelli said that she apologized so they closed out the case. However, I never received an apology from Debra and told the customer service agent that Debra lied and has never contacted me let alone apologize. A few days later I am contacted by Debra, which follows, "Hello. I am emailing to apologize if you felt that your issue was not serious matter and I am glad that you have your licence back. If there is something else that can be done for you in the future we will be here to serve you. Thank you for your business, have good day. Debra" My reply to this email was, "While I appreciate you reaching out and apologizing, I am unhappy with the fact that it took so long for me to receive an apology. I am also unhappy with the fact that a representative stated you previously reached out to me directly, apologized, and therefore the case was closed. However, this is the first time I received an apology. This apology does not sincerely apologize for the inconveniences your location caused me due to having my licence in your possession for a month. The apology does not cover the flippant behavior of Richard who chuckled at the fact that his colleague who I previously spoke to decided to mail the licence weeks after I gave her my address. This "apology" does not resolve my case and I believe I should be compensated for the inconvenience, unprofessionalism, and disrespect I received from your location. - J. " I did not receive any communication back. Due to all of this I decided I will no longer give my money to this company and removed my belongings to be stored with a company who are respectful, considerate, and professional. When I removed my belongings Debra (who did not wear a mask) serviced me and did not apologize for anything. I received an email that asked for my feedback and when I click the link it states that I've already given my feedback. Usually I'd think that this is a glitch but due to the lack integrity shown by this location I decided to give my feedback another way encase someone did something unprofessional and unethical again. I will also be reporting Debra and this location to the United States Department of Labor's Occupational Safety and Health Administration since I have witnessed Debra interact with/service clients inside and outside the facility without wearing a mask. My move-out date was 6/26/2020 and I expect to be able to see my feed back until the end of August 2020.

Rating:

5.0

It was a good experience all around except that there was no available unit on 1st level but it worked for 3 months we needed it

Rating:

5.0

Buen servicio y halta calidad

Rating:

1.0

Had issues from moment got the storage. Horrible service rude nasty associate. Trouble with my card working to get in storage and several times the "security" door was just wide open

Rating:

1.0

My card doesn't work hasnt worked. The general manager was completely rude and disrespectful I had call your customer service line I was in tears she continued to treat me amd my husband horribly amd

Rating:

4.0

The employees were very nice & easy to work with. Would have been great if we would have had elevator access to the second floor but we managed without it.

Rating:

5.0

Great customer service.

Rating:

5.0

Very pleased with staff and facility.

Rating:

5.0

Debra Antonelli worked with us and has in the past. She is very professional and understands her product/facility. Always helpful and patient. Thank you.

Rating:

5.0

Very helpful with all my storage needs. Thanks!!!!

Rating:

4.0

Debie was great to do business with. Always polite and eager to address concerns. The motion sensors for the lighting were far apart and I would have to walk in the dark at times though.

Rating:

4.0

Very friendly & helpful manager - Rich. Other employees not as friendly or helpful.

Rating:

5.0

Everyone was very knowledgeable and helpful in answering my questions. Big thank you to John, Richard and the manager Debra.

Rating:

5.0

The staff was very accommodating to my needs.

Rating:

2.0

My storage unit that I have confirmed reservation for (and did the reservation immediately after talking to rep in location), was given away. Manager was rude, could hear her talking in background!

Rating:

5.0

The location had everything I needed to make to move go efficiently

Rating:

5.0

Totally happy with the experience.