Le client n'a pas laissé de commentaire.
Tim P.Customer Reviews for U-Haul Moving & Storage of Sioux City
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Nothing Lisa Love was amazing and she took care of everything I needed.Thank you very much!
Marvin T.Customer service staff is too bad..
Jena V.I don't think a store manager should be able to implement a minimum of an eighty five mile charge when you pick up your u haul When you don't have to do that online. And when their system is down and won't let you check in with your smartphone. They require you to do it through the store. And when I confronted the store manager about the mileage charge up front because I definitely am owed a refund. She said well. I decided to do that because I got sick of people lying. NOT ACCEPTABLE!!!
Jenifer V.Maintain accurate records. My contract stated the gas tank was at 1/2 tank when I got my truck. It was at 3/8 at most. I took a time stamped picture before leaving and let the employee know & they said it would be fine. I also let the employee know when I returned it. I was still charged for 6G of gas despite filling it back to the same or above the level I received it.
Daniel R.EXCELLENT PLACE & SERVICE❤️💯❤️
Michael J. | Premières impressionsLisa the manager is wonderful and so friendly!
Latasha J. | Expérience généraleThe only issue I had was the appliance dolly. The handle would not stay in the locked position. The handle kept going past the bracket that was supposed to keep the handle locked
Shane B.The cost is high. For the size of the unit the cost is to much.
Todd O. | Expérience généraleI don't know why anyone would go anywhere else.
Lynda A. | Premières impressionsGreat service!! Gentleman helped us very much. Will use this particular location from now on.
Cori K.Sioux City has great employees. I'm a regular customer for their services. But I'm upset with my latest rental and depending of anything is done to make this experience right I will no longer be using uhauls services in whole... sorry,
William C.Staff more than willing to help to set up and check out. Gentleman that closed out my unit went above and beyond to help me! Merci!
Jamie B. | Expérience généralePay me the extra day charged on truck I rented and returned in 24 hours for charged two days.
John L.Nothing, very good customer service at Sioux City
Robert S.I believe that they over charged us on Mileage but it is fine because not 100 % for sure.
Curt L.If you decide to use their storage facilities, make sure that you use auto pay. I was a few days late one month and they tacked on a fee of $25. Other than that, I felt my items were safe.
Doreen M. | Expérience généraleVery helpful, very kind. First rate, thank you!
john S.I couldn't believe how easy it was to rent the trailer. I reserved it online, and the pick up and drop off process was very quick and painless.
Chass B.This second experience with the Sioux City Uhaul location went well, but only because the general manager was not there this time. Upon move in to the storage units back at the beginning of July we had an awful experience with Lisa Smith and I requested someone to contact me about it because it was less than ideal and we had done nothing wrong and didn't deserve the way she was treating us.
Peyton H. | Expérience généraleEverything was great. We got the storage for my brother in-law while he was working out of town. He recently moved back so we did not need a place to store his item s. Great experience with u-haul.
Tito P. | Expérience généraleHave longer hours open.
Judith L.Very disappointed called in advance for a trailer with a ramp. When I picked up the trailer no ramp. Said it's the only trailer they had available. Lifting a oversized built in refrigerator up was not a very good experience for me. WHEN a CUSTOMER ASKS FOR A CERTAIN TRAILER TELL THEM THE TRuTH AHEAD OF TIME. Rent them what the customer asks for..
ralph C.Your 24 hour to a 6 hour rental policy for the same price is a 400 % price increase. This is just ridiculous. Not even practical to actually move in that timeframe. Location great, uhaul policy, not so much.
tim W.They charge me for a dolly and blankets and did not give them to me.
Alicia M.Think 10 is too early to close doors. I'm moving and i work days si by time i get home and something to eat it's 7 and have to be to usual by 10 would be cool if doors were open later
Jorge D. | Premières impressionsKeep rocking guys and gals your all amazing keep smiling!
Barbie G. | Premières impressionsYou were all amazing and friendly from renting a uhaul to renting a storage! Keep up the smiles you guys all rock!
Barbie G.The employee that helped me was very helpful
marian B.Tow dolly had a bad vibration and shake when towing. Dropped off early in Sioux City Iowa not Fort Worth Texas where planned and still charged for full amount. Called into U haul customer service to document and get location details to drop off. Called back about getting some credit back and still waiting on call back.
Matt R.the person who called me on the phone to remind me to leave to hand over uhaul was not courteous to me, if not in general everything is fine
Jean paul B.Make sure trailers have no shorts
Choncie G.I just got a job else where and my stuff had to come with me
Holly F. | Expérience généraleMy experience this time, and three times prior, was flawless
Daniel S.Mobile pick up not available even though we set it up that way online. They had the keys inside. And the truck was not parked where they said it was parked. I also waited on the phone on hold for more than 30minutes waiting to talk to someone.
Joye L.All good for me
Eric T.We could get the door to deactivate but the door would not open. When we pushed the button to speak to someone no one answered. The garage doors are often red and won't open even there is no car in garage. A xouple of times we had to walk to the office and get help.
IMELDA G. | Expérience généraleWe will never used uhaul again mine as well rent enclosed trailer
Christopher C.Need storage? Use this facility. Very clean. Climate controlled. Helpful and friendly staff.
mary r. | Online Move InGreat place, nice people. Very happy with front desk. They always treat you very friendly, always helpful, and professional. Way to go uhaul Sioux City IA.
Miguel M.Great service
rosh K.The best!!!
teresa r. | Expérience généraleI don't have any complaints....I will recommend u haul to a friend or family member also I will definitely use your storage again.
RUBY S. | Expérience généraleYou guys had excellent service you worked with me it was a little expensive but in the end it was worth it was very satisfied would recommend it to anybody thank you so much for your service.
Ashley A.The manager was very helpful and she explained everything very nice
Kendra J.The employee who was working the counter inside was friendly, but the general manager of this U-haul location was extremely rude and made us feel unwelcome and uncomfortable the whole time we were moving my stuff into the self storage facility. As far as we knew we were not doing anything wrong and were moving as fast as we could to get all of my stuff moved into the storage unit but she was approaching us constantly, being hostile and mean the entire time. I'd like to be able to speak to someone about this experience.
Peyton H. | Premières impressionsDriver side mirror, need ajustment. That's it.
WALTER J.I was suppose to have U-Haul for 24 hours and payed for 24 hours. I took it back after 5 and a half hours. I should have got it cheaper for bring it back in enough time for someone else to use. I shouldn't have been charging for 24 hours. Not happy about that
Troy I.I had booked a storage unit and when I arrived it was no longer get reserved. I had gone through the reservation process the day prior so, I didn't presume there would be any issues. It was an easy fix but, I had grown impatient due to the stress from moving. So, I wanted things to go smoothly. Then when returning the u-haul I was charged a mileage fee of 180.00. I had averaged the amount of miles out with the customer service rep. when booking the U-Haul when we had gone over the details of the trip. She assured me that the amount of miles covered would be enough for the entirety of the trip. It wasn't.
Hannah B. | Premières impressionsI can't think of a thing. Very friendly and helpful employees. Every detail on the trailer was checked which was appreciated. The "return" system is very quick and simple. Merci!
Allan S.Lisa the manager was so very helpful. . She was always kind and understanding.
TASHA A. | Expérience généraleThis customer service rep was fantastic he put me to ease about the mixup that CO did. I would recommend this location to everyone but still not sure if I would use Uhaul again. I think I would use Budget.
Lisa A.It was a hot mess in this location. You can tell they all hate their jobs.
Kristina E.Lisa and Troy have been very good to me, been understanding and helpful. They definitely give Uhaul a great name!!!
rita s. | Premières impressionsLove management under LISA LOVE SMITH
Rebekah S. | Expérience généraleLe meilleur
Felix T.The trailer tongue was bent and when I noticed I returned it an hour later and they don't want to refund me. Never using uhaul again. Definitely will not recommend to anyone
Dustin B.Very professional very helpful the store and surroundings were very clean very knowledgeable
Robert D.Awesome crew! Very helpful and courteous! 👍
tony D.Staff was friendly and accommodating. The hours posted were not what the staff kept as I waited an hour for staff to show up on a Thursday morning.
kristen C. | Expérience généraleVery good people
John B.Great customer service from manager Lisa as well as all the employees. Highly recommend this location.
Timothy C. | Expérience généraleNothing service was excellent thank you
david H.Overall it was a good experience. I was using the automated checkout and did have problems finding the truck at first... they have a large lot and it was not located in the area indicated on the map.
Timothy H.Staff was great and helped verify everything was accurate for us. Pick up and drop off was quick and smooth!
Johanna P.Nothing. The service was excellent. The staff was friendly and talkative, pick up was efficient, the equipment was good, and drop off was smooth. Really well run operation.
mike S.Nothing really. All is good
Sherry F.Staff was helpful and promptly assisted when needed.
pam w. | Expérience généraleThe main problem I have had at this location is access to my unit. The security system has been down on more then a few occasions. Is very frustrating when you are unable to get to your unit. On Sunday June 4th to motion censor was not working for pulling into to garage. You had to deactivate and then open door from inside. On Tuesday June 6th the outside deactivation was not working but the motion censor on the garage doors were. Makes it very frustrating for customers. This is not the first time I have had trouble accessing my unit. We have one unit left that will be cleared out by the end of July and we will probably go elsewhere if we need a unit in the future. Also bay 4's(the tall one farthest from the walk in door) garage door was not working. Had to raise and lower it manually. The staff working on June 6 were very professional. They are not the problem. They are an asset.
Craig L.Lisa was absolutely amazing to work with!!!
Stacy N.Lock was snipped twice due to U-Haul employee and communication issues. Nothing done to remedy the situation. The manager of the location yelled and raised her voice AT ME over the situation and then made a sarcastic remark about me not having to pay for the new lock after they snipped MY second lock and at 100 % fault of U-Haul. Absolute joke of customer service and the leadership is miserable.
Scott M. | Expérience généraleThe employees were very helpful (Tom of Sioux City) went out of his way to make the experience exceptional and helpful when my unit lock became inoperable. The units were easy to access and always kept clean.
blake j. | Expérience généraleLisa and Troy were so helpful and it was greatly appreciated
Jackie M. | Premières impressionsThe staff was helpful. Very clean. 24 hour access.
Roger L. | Expérience généraleI never did receive my storage due date or a call back that my stuff was ok.
Frederick W. | Premières impressionsService amical
terrell c. | Premières impressionsThe customer service was the best I've seen in a long time. Very helpful and answered my questions.
Missy G. | Premières impressionsLisa was very amazing....
Keaundre S. | Expérience généraleEveryone was helpful, and very pleasant!❤
barbara b. | Premières impressionsThey were friendly and helpful. They didn't have the size truck I was looking for but worked with me to give me a fair price on a bigger one. Instead of just saying well we dont have it like normal customer service reps. I appreciated that as I didn't need the extra space and don't enjoy driving the bigger one as they are harder to back up and eat up more gas. But they were so friendly I didn't want to go anywhere else. I assume
RAMON M. | Premières impressionsThe manager does a fantastic job. Customer service is great. The facilities are well maintained and clean. It's a great place to rent storage space.
Michael K. | Premières impressionsStaff went above and beyond to make my experience awesome.
Frederick W. | Premières impressionsThe staff always go above and beyond the call of duty to help. The manager Lisa is the main reason that I've done continuous business with Uhaul. She always makes our company feel VIP!!! The customer service and friendliness is the BEST. Because of Lisa the manager I will continue to do business with Uhaul and tell others. Timothy Carter
TIMOTHY C. | Expérience généraleLisa handled my needs. She was professional and extremely kind! Uhaul is very lucky to have such a dedicated and caring employee!
Julie A. | Premières impressionsAucun
andrew D. | Expérience généraleThe only thing is my name sitting spelled wrong. Other wise great place
Melinda B. | Premières impressionsThe store is great but dealing with corporate was a nightmare.
BRIAN S. | Expérience généraleIf it weren't for Lisa staying late past office hours, I wouldn't have been able to move in to my storage unit thanks to a UHAUL system error. Grateful for your help, Lisa!
Shelby S. | Premières impressionsThey locked me out. Because the person didn't have me sign a contract. I think I should get a free month. Thar is not my fault the person didn't do there job correctly. I have 2 units I should be able to get both for free for at least 2 months. I went back to put things in it and couldn't.
Daymon C. | Premières impressionsThank you Scott for all your help!
Sally W. | Expérience généraleThanks Scott for all the help!
Sally W. | Premières impressionsThankyou
Isiiac B. | Premières impressionsThe person waiting on me was nice and polite!! No problems at all. Storage unit was clean!!
Sherry F. | Premières impressionsI have recommended uhaul storage already. I was very pleased with the facility.
Lynette T. | Expérience généraleFriendly staff. We'll lit storage unit
sarah f. | Expérience généraleIts ridiculous that between the truck rental and storages I've spent 400 dollars and cant even get access to my storage without going through a maze!!! This is the first and last time I ever use this company and I will never recommend U-Haul. The storage had junk all over the floor that I had to sweep out. There's clearly no smoking signs posted but there's cigarette butts all over the ground throughout the building.
Kayla R. | Online Move InLisa and Scott were awesome to work with!
Scott N. | Expérience généraleI would never refer people to U-Haul cause they suck
juliette d. | Expérience généraleI will never ever use U-Haul for anything ever again,you better believe that I have told hundreds of people about what you did with my storage shed and it will not be beneficial for anyone here. I lost everything I owned and was mislead to believe my stuff was gone then 6 months later u call and threaten to sell my shed when I thought it was gone....
Neil K. | Expérience généraleLisa made EVERYTHING GREAT!
Scott N. | Premières impressionsI have a brain injury that sometimes causes me to be anxious when dealing with new things. I have had a great
Myrtle s. | Premières impressionsI only wish I could live in there. I think it would solve many homeless problems in the world. They should make it legal. Like the military - don't ask, don't tell. For real though, I don't know why it would be so shocking or even wrong morally. But yeah I love u-haul storage.
NORMAN W. | Expérience généraleGreat storage facility, easy access
Darlene M. | Premières impressionsThe staff ALWAYS puts the customer first! They go above and beyond all expectations when it comes to fixing all problems and finding the perfect moving solution!
DANIELLE D. | Premières impressionsWithout Lisa and the gentleman with the cool earrings, I feel we would have lost everything!! I can't thank them enough for their amazing hearts and outstanding costumer service!!!!
DANIELLE D. | Expérience généraleThe staff was very friendly and helpful. They went above and beyond to not only help me but I noticed them helping other customers in a very professional way.
Michelle B. | Premières impressionsLights didn't always work. Doors worked part time. Not enough staff. Wait time usually half hour or more. Manager yelling and belittling new employee. Smoking in the storage area by staff and manager. I really hated going there. On one occasion the computer went down and they refused to rent a truck to me promised me a discount never got it. And you guys policy for not prorated rent is a rip off I paid $90 for a unit because I missed it by one day and another was 10 days.
Stuart P. | Expérience généraleI didn't have to worry about weather damaging any of my belongings. Staff was amazing, and very helpful. I would definitely recommend this storage facility to more people.
Tate S. | Expérience généraleMy only complaint is that you need more help at the front desk, there was alot of wait time because only 1 to 2 workers at the front counter.
Rochelle S. | Expérience généraleEverything was very clean and easy to access! Staff was very helpful today especially Tina!
Lynette T. | Premières impressions