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Stephen C.Customer Reviews for U-Haul Moving & Storage of Smithtown
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My biggest issue is with your app on my Pixel 7 running Android. I had to call customer service after many failed attempts to return my truck in the app. The app doesn't work very well.
Michael G.The person that hooked the trailer to my truck did a great job! Merci
Dennis C.My only suggestion would be to spray the inside of the vehicle with a deodorizer, as the smell of cigarette smoke was present. Other than that, the experiece was excellent. Alexis is very knowledgeable and helpful. She made the rental process seamless. She was friendly and engaged with me in a way that made me feel that I was more than a business transaction. She offered suggestions and was understanding of my needs. Both Nick & Bryan were equally qualified to assist in the return of the rental. I will be renting from this location again, and commend all 3 of these staff members on a job very well done! Thank you very much!
Lisbeth L.Staff is always helpful from the smallest purchase of packing supplies or renting a piece of equipment.
KEVIN D.Always clean, easily accessible and safe. When I need storage again I will definitely return. Thank you all
Joan J. | Expérience généraleOne of the best U-Haul locations. Clean and well maintained vehicles
ANTHONY D.Lexx was awesome
Jessica S.Rien
Chris B.Obtaining rental was a seamless process. Representative was caring and professional.
Eugene G.Nothing it was a great experience!
Catherine R.You guys do a fantastic job. This was not the first time I used your location and I've always come away with a very happy experience. Awesome truck. Excellent price. Nice people.
Carl N.We made a reservation at a location 10+ miles from this location and was changed via text to this location after our reservation time without explanation. This location was very nice but far from ideal for our needs.
Terence S.Very professional would recommend
YOVANNY P.Female representative was super easy to deal as she made accommodations on a fly and def had full control of her store. Big shout out to her overall making the rental process very easy and seamless.
DIEGO B.Headlights on truck misaligned and glass dirty
John D.In dropped off after hours both times. I had stopped there earlier for a question on storage and not really got a good answer. I ended up taking a storage at a different business (despite UHaul month free that I believe I was entitled)
Riccardo D.No! Easy return.
NANCY B.A few seats for customers waiting for a hitch install
Barbara I.Knowledgable and helpfull staff.
Douglas D.Nothing. Everything was great.
Griffin W.Awesome and efficient.
Evan R.Simple process.
Daniel J.very accommodating Nice people
gerard Y.Alex the manager is great!
Alexandria K.No comments for improvement. We had a great experience with our Uhaul rental.
Cathy W.It was an excellent experience from beginning to end, and the young man that helped me was incredible to deal with. I will highly recommend your U-Haul location to anyone.
Michael C.Renting online was a breeze. Making changes/upgrading at the location was so easy. When I pulled in for the return they came outside within 30 seconds. I cannot think of one thing they can do to make the process any faster or easier. Highly recommend. I also couldn't believe how affordable my rental was. A pleasurable experience all the way around.
Evelyn P.Great service and great equipment
WILLIAMMACMURRAY R.Nice and easy. No problems whatsoever.
Richard O.Always great service and top quality equipment.
WILLIAMMACMURRAY R.It was so quick and convenient
colleen D.Pick up using U-Haul app was awful. I will never rent from U-Haul again. Thank God for the rep at the location, she was wonderful.
Theodore M.Helpful staff.
Jerry M.Excellent staff, all are very knowledgeable on the sizes and capacities of the trucks. I was having a difficult time choosing and the lady behind the desk had a lot a facts and ideas for me to pick from!
CHRISTINE S.The staff are always helpful and pleasant. A pleasure to do business with!
Walter M.Always great service
John H.Technician was very knowledgeable kind and enthusiastic. Keep up the great work
Robert W.Charge $20 extra for bringing in after hours. But i brought back truck at 6:45pm and they close at 7pm. One employee even checked everything for me and said i was good total was $75, then next day i got billed extra $20. Not good business!!!!
Reinaldo T.Please let the customer know about the trailer light hook up. I had to purchase a spade connection to retrofit what I had. Overall, excellent experience
John M.Helpful crew at the Smithtown location.
Christopher L.Easy reservation process, good communication up to puck-up, quick check-in, vehicle worked great, two minute drop off process. Would use again!
George F.both employees at the time were kind and knowledgeable. Will continue using this uhaul.
Christopher R.The windshield was very dirty on both the interior and exterior. I had to wash before using it on a road trip. Could not be driven with sun glare the way it was.
Theresa M.Rien
Vincent L.Nothing at this time. All good.
John D.I never got my final receipt. Other than that everything was excellent.
Neil W.great...quick service. very satisfied! btw this is the fourth time we've used this location!
EDWARD H.The employees were extremely courteous and knew what they we’re talking about the person I called at uhaul was not as informed and she told me there was no free month unless it was a one way truck rental , so I was relieved when the person actually working at the store told me that was false information and it is in fact free
cindy a. | Premières impressionsGot me in and out in no tome
lionel B.The mobile return didn't work. Kept saying location error but I didn't have any other issues with my phone location. So I got charged an extra $20 for not returning online. I would have the issue with your servers fixed because I tried several time and sake location error would come up.
Matthew K.Um, see if the returning after hours instructions can be updated to be a little clearer? I am wasn't exactly sure what to do. It said to return "equipment" to the covered area, and for trailers to be parked in the trailer area. So what does a 15' box truck count as? I parked it in a free spot which was totally fine (thanks, y'all!) so I'm not complaining, but maybe just to help out future renters?
Sean W.Everything went smoothly Nick was very helpful and professional great location Definitely will be back
ERIC K.Just keep on doing what you are doing everything is perfect
paul P.I had to wait on line (with only one person ahead of me) for a half hour while the person in front of me rented a storage unit, at another location. If you are going to run multiple businesses out of this location, have more than one person working. 5 customers behind me.
John D.Very smooth pick up and drop off amazing service as usual. Employees are great guy who helped me even helped someone find their lost phone. Will be back again.
Jamal M.Possibly lower your rates?
Dale G.Lady in Smithtown office was very helpful with hook up and paper work. returning after hour is little complicated. Should be camera on wall, push button and done.
John M.The unit was in the basement of the facility! We were not told by the on -line agent we originally booked it through that we would have to carry heavy boxes down flights of stairs to the basement! The two employees at this facilty saved the day and booked us at another UHAUL facility close by on Bellemeade RD in Smithtown NY.
James S. | Online Move InThe Smithtown location only had stairs leading to the basement storage for storage. We had heavy boxes! We were never told that by the online agent. The staff at the physical location switched us to another nearby location and saved the day!
James S. | Expérience généraleStaff was very helpful
DAN P. | Expérience généraleJennifer was very kind and helpful and showed me my unit and explained how to use it , I highly recommend UHaul 😊
Eugene G. | Premières impressionsThe woman who helped me was wonderful
KEITHT B. | Premières impressionsOverall the unit themselves are fine. It's not the facility itself it's the people that work there. I had a reservation for a unit over a month out before I was to move in, the facility overbooked and didn't have the correct unit available for me, causing me to have to move into a bigger unit which was more expensive. The workers are rude, don't care to actually help you out. They just pad some problem off to the next person. The hours are ridiculous. And won't give you an extra back up access card. It's all just a very inconvenience of a place and I can't wait to leave.
shannon B. | Premières impressionsI never rented from this facility. They continued to send me threatening emails for 6 months stating each month "my belongings" were going up for auction. They scammed my information into a rental and then racked up a $2500 amount due. I look foward to the trial because I've retained an attorney for uhauls continued harassment.
Tom H. | Expérience généraleExtremely inconvenient!!! The fact I need a scan card to get it and they won't give you a spare one. They messed up my reservation when I arrived And now im in a bigger unit paying a higher price than what I had reserved. The boys at the front desk are rude and unhelpful I don't recommend this location at all! I can't wait to leave them
shannon b. | Expérience généraleAccess to storage should be till 9pm. Also, trash can in storage area would be nice.
tara m. | Premières impressionsClean and very convenient.
Paul S. | Expérience généraleYou raised your price for this little cubicle by 50 % from 29,95/month to 44,95 per month in 7 years. This is way above the rate of inflation. For this reason I emptied my unit and canceled our relationship. By the way, "You are allowed to comment one time for each move-out.", seriously? You are not doing me a favor allowing me to comment. You should see this as valuable feedback, not a favor you grant your ex-customers.
DOUGLAS R. | Expérience généraleStaff at this location was very friendly and helped me to move into the storage unit. I sincerely appreciate and would recommend this Uhaul Storage facility to anyone. Very clean and all needed move in equipment were provided free of cost. New locks with key were provided free of cost for the storage unit. Very professional !!!
Ravichandar V. | Premières impressionsI do wish first floor units had an elevator access. The stairs and tight turns made moving a bit more difficult.
Cydni M. | Expérience généraleI loved to keep my things there. Very convenient, clean, with climate control and safe. Good quality of storage and the office support. Thank you guys for a good experience of safety quality. Irina.
irina s. | Expérience généraleOnly thing I didn’t like was I didn’t have access 24hours.
William C. | Expérience généraleJorge and the staff were very helpful
Jodi W. | Online Move Inour 7 years with U Haul was safe, clean, and well overseen by the comoany
Lawrence F. | Expérience généraleOnly issue is unit is downstairs with no elevator. A little difficult to get heavy and large items down 2 flights of stairs
Ellen N. | Online Move InWhere the storage units are down stairs is not climate controlled like advertised. Extremely hot inside
Anthony P. | Premières impressionsWe went after hours and didn't have access to a ramp. I had many heavy items that needed to be stored and between my mother and I, we had to take everything down a flight of stairs. They should allow the use of a ramp for after hours.
Ximena A. | Online Move Invery clean premesis staff very helpful in and out quickly
Alex E. | Premières impressionsMerci
Thomas M. | Expérience généraleThank you for everything. You guys were great!!!
gilad l. | Expérience généralePeople was very nice and kind
Vincent G. | Premières impressionsThe woman that helped me was very welcoming and assisted me as soon as I walked in the door. She explained everything to me and her positive, friendly attitude was extremely refreshing. Suzanne Coughlin
Suzanne C. | Premières impressionsThe online reservation process was very easy, and the price was right as well, compared to other storage facilities that charge a one time fee on top of higher prices. I just wish the facility had easier access to the lower level floor.
Renzo C. | Premières impressionsI have much gratitude that U Haul is there for me. Moving during the covid pandemic was difficult but with UHaul it was smooth, safe and convenient.
ELEANORE F. | Expérience généraleEverything went well and the service was very good.
Joe F. | Expérience généraleMerci
GEORGE M. | Expérience généraleToo expensive
MICHAEL A. | Expérience généraleAmazing service My things were found as I left them Definitely recommend
kyla l. | Expérience généraleThe young lady there was fantastic
MIKE S. | Expérience généraleService was exceptional
christine d. | Premières impressionsVery helpful!!
Lisa F. | Premières impressionsThe staff was always helpful , friendly & knowledgeable
Melinda S. | Expérience généraleDid everything online just wasn't expecting to be in the basement and no elevator quite hectic moving in!!
Loretta B. | Premières impressionsWe were disappointed to find mold growing on the furniture in our unit. It was bit damp. Wondering when the last time the humidifiers worked properly. Just thought you should know.
Barbara W. | Expérience généraleThe staff is always helpful & friendly.
Melinda S. | Expérience généraleClean, professional & fast. Great experience & would recommend.
Caroline S. | Expérience généraleI always felt like my possessions were safe and secure. Merci.
BARBARA A. | Expérience généraleMerci!
David R. | Expérience généraleThe team in Smithtown (Nesconset Highway) was very responsive and helpful with my requests. While not always easy to contact them via telephone, in-person service was great!
Matthew W. | Expérience généraleVery helpful and good customer service. Associate was personable and generally interested in helping out.
Barbara W. | RéservationVery helpful and friendly service
Lawrence F. | RéservationNo elevator have to take stairs. Its very inconvenient to move stuff into and out of the storage space.
Mithun M. | Expérience généraleI am attending school and paying for two other units. I had to trim my expenses in anticipation of additional costs. You all are the very best. Thank you for everything.
BRUCE W. | Expérience générale