Évaluations des clients U-Haul Moving & Storage of Snellville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Snellville

Cote générale :

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Justin V.
Évaluation :

The lever that is use to tighten the strap over the wheels on vehicle in transport is rusted on need servicing equipment AT3173W. I lost time trying to get it to work.

LEE R.
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Personnel always helpful and accommodating.

SHERRY M.
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Le client n'a pas laissé de commentaire.

MARK H.
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Le client n'a pas laissé de commentaire.

YVONNE R.
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Excellent customer service.

LONNIE A.
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Le client n'a pas laissé de commentaire.

Stephen I.
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Great service

CLINTON D.
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Le client n'a pas laissé de commentaire.

Jeffrey B.
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All documents were by text to cell phone. What if the customer does not have a smart phone? Think about it.

Mark T.
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Le client n'a pas laissé de commentaire.

ERIC P.
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It is duplicative to complete the information online and then to still have to wait in line and complete documents in the store.

SHEILA B.
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Le client n'a pas laissé de commentaire.

STEPHEN O.
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keep up the good job. thank you.

ROGER S.
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Le client n'a pas laissé de commentaire.

TAFT J.
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Le client n'a pas laissé de commentaire.

taher A.
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Le client n'a pas laissé de commentaire.

LEE R.
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Le client n'a pas laissé de commentaire.

MARLIN B.
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Great customer service

MARILYN N.
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Trailer did not have a working tail lights. Took additional time to find a trailer with working lights to complete my reservation. Recommend verifying that equipment is working upon return before reserving for next customer.

RIMAMFXEN K.
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Le client n'a pas laissé de commentaire.

GEORGE A.
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Le client n'a pas laissé de commentaire.

Michael L.
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The people are most friendly and very helpful. Check in and check out was fast too. Excellent customer service. The only cons were that the windshield was dirty and affected visibility when the sun was directly on it. Also, the driver's-side mirror could not be adjusted. Overall, an excellent experience and the truck ran great!

FRANCINE D.
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Le client n'a pas laissé de commentaire.

Floyd L.
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Le client n'a pas laissé de commentaire.

RONNY S.
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Excellent customer service. Highly recommend.

ANNIE K.
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The young man that waited on me was extraordinary. He was the only one there and he did an amazing job waiting on me and everyone else that came in. The first van I rented was not functioning properly, I carried it back and he immediately assigned me another one. I would certainly recommend this location to my friends,

charles S.
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Service was fast and cordial. Thank, Freddie!

AFRIM S.
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Good

SCOTT S.
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Victoria made the transaction plan and simple. Trailer worked perfectly for moving my motorcycle. Trailer was just the right size 4'X9' drop down ramp is light weight, easy to use. Thanks

ANGELA D.
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Had two gas issues and received poor customer service

Scott W.
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Need lockbox for key so when you use cell phone to pick up truck you don't have to go inside to get key from employee. That defeats the purpose of using cell phone to pick up truck. EVERYTHING should be contactless!

TERRISS C.
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Truck was in bad shape. Could barely pull off and unable to accelerate to 45 mph. Passenger side door was hanging off the hinge. The heat didn't work. The lady who checked me out had the worst attitude ever, acted as if we were bothering her by being there. Called road side assistance to have someone check the truck, they gave a 2 hour ETA and showed up 3.5 hours later and I explained to the roadside assistance guy that we couldn't just sit and wait for anyone that long. Ended up having to put almost $40 worth of gas back in the truck for a 15 mile ride due to it not driving properly and consuming excessively way to much because we couldn't accelerate even with a truck with no load.

TRUEE-LYN P.
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You have already done everything right Thank you

NEAL F.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
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Woman behind counter canceled my brother's 26 ft truck reservation and refused to rent to him after a disagreement around paperwork that he filled out online. I went in and rented a truck. Was told there was nothing larger than a 10ft truck. There were at least 5 larger trucks onsite and remained onsite for the 24 hrs i had my rental. We had to make multiple trips using the 10 ft rather than the 26ft originally reserved causing our costs to be significantly higher. Woman behind the counter was also rude to me as well for my rental.

Bobby W.
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Le client n'a pas laissé de commentaire.

TWANA T.
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Le client n'a pas laissé de commentaire.

mike M.
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Le client n'a pas laissé de commentaire.

Jean B.
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Great people 👍 great service 😀

Shannon W.
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Train your employees to have better communication skills, plus better attitudes.

Rachel I.
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Le client n'a pas laissé de commentaire.

Taylor M.
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Le client n'a pas laissé de commentaire.

D'Anne G.
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Le client n'a pas laissé de commentaire.

Chauncell W.
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Front desk was fast and friendly. Rental process was easy. Return service was just as fast and friendly. Would definitely recommend.

KAREN M.
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Le client n'a pas laissé de commentaire.

LATASHA B.
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Le client n'a pas laissé de commentaire.

THOMAS S.
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Le client n'a pas laissé de commentaire.

ALLEN J.
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None I see at this time

MAXINE M.
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The truck was leaking hence some of my furniture got soiled. Also the truck I got needs repair it was laboring to drive

EVETTE B.
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Excellent experience. The truck was rented at last minute because another UHaul location were I had a reservation only had a raggedy 26ft truck available that wasn't fit to operate. I hated that I had to travel so far out of my way but it ended-up being worth it. The truck was like brand new. It handled like a dream. And, the customer service was excellent.

CHARLES H.
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Allow to return to a different location

LEONARD H.
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Le client n'a pas laissé de commentaire.

Leonard H.
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Le client n'a pas laissé de commentaire.

Leonard H.
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Everything was on point and ontime and well managed.

Felix H.
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Both guys gave great customer service.

Teresa W.
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Le client n'a pas laissé de commentaire.

Laura C.
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Le client n'a pas laissé de commentaire.

THAIS D. | Premières impressions |
Évaluation :

I had such a difficult time with the pick up at an independent gas station dealer, Valero. It took nearly two hours to straighten out the problem but thanks to the folks at the Pleasant Hill location and Victoria at the Snellville location everything worked out so much better! I’m grateful that she was there because it’s clear she’s very experienced and great with customers. Thank you so much

danny S.
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Le client n'a pas laissé de commentaire.

UMIKA S.
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Great customer service

Victor A.
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Le client n'a pas laissé de commentaire.

Jenise P.
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The guy that assisted me was great. The issue is that I was told I had a reservation at 9:00 a.m and when I arrived at store I was told there were none available. I called back and was told one would be available at 4:00. We needed it so it worked out. We returned the truck Sunday evening. On Monday I called to see if everything checked out okay. I was told yes and that contract was closed. Later that afternoon I received a call that the dolly was missing. It was not. My husband assured me he returned it. Later I called back and was told there was a mix up with the type of Dolly we revived. It was a stressful experience for me.

Leslie W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Donald H.
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Customer Service was poor. Did not have one of the items on my web order and just got a shoulder shrug, they did not have any. I HAVE NEVER RENTED A UHAUL WITHOUT BEING ABLE TO GET AN APPLIANCE TRUNK!! Well will not be a problem in the future.

Felicia S.
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Le client n'a pas laissé de commentaire.

SYED K.
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Contract was not explained properly charged extra $20 for after hour service

ROSEMARY B.
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I had problems turning the ignition there was no help I had to figure it out myself not very friendly

Kim P.
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I have an event business and I've always come to this location. Employees are friendly and professional every time!!

John M.
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Le client n'a pas laissé de commentaire.

ENA B.
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Le client n'a pas laissé de commentaire.

THERESA W.
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Back of the truck had a very terrible musty smell. Other then that the truck ran great.

ELEXIS E.
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Le client n'a pas laissé de commentaire.

tiffany s. | Expérience générale |
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Your customer service agents are very unprofessional and I feel that additional training is very much needed. We have moved my father’s belongings to another facility and the owner/customer service is Very top notch. I will never use your facilities/equipment ever again!!

JEFFREY M.
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Clean Store Very helpful representative Very Quick and Outstanding Service

QUINCY J.
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Le client n'a pas laissé de commentaire.

maria G.
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Le client n'a pas laissé de commentaire.

Albert J.
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Le client n'a pas laissé de commentaire.

maria G.
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Discounts

Charles E.
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Great service

Walter H.
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It's one that is unexplainable in a written message.

Gregory B.
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Friendly staff

JOLANTA G.
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Thank you for nice and quickly help

terrance R.
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The staff and manager need more training in customer service. The manager was immediately on the defense about something I was bringing to her attention. I was not looking for compensation but she assumed I was.

Robert B.
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The clerk who hitch the trailer to my truck did improperly ( wrapping the pigtail harness trailer neck which got pinch and blow out a fuse in my truck which I had to replace out my own pocket ) also one of the trailer tire was low(20psi) which I paid out pocket too correct, in total this trip that should have taken 6-7 hours ended up taking 10 hours to complete. I have pics. A $50 credit back to my credit card would greatly be appreciated for out of pocket expenses and excessive travel time

walter T.
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Le client n'a pas laissé de commentaire.

Jorge V.
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Perfect

ABRAHAM M.
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None

ALLEN S.
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Le client n'a pas laissé de commentaire.

STEPHEN H.
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Excellent customer service and assistance even during a rain storm!

Carmen G.
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My truck had a hole at the top so a lot of my stuff got wet because it rained on and off that day. They were rude and unkind. I wouldn't suggest anyone rent from this location.

Peter B.
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Le client n'a pas laissé de commentaire.

Chamonica P.
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Le client n'a pas laissé de commentaire.

robert N.
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Le client n'a pas laissé de commentaire.

Michele B.
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Le client n'a pas laissé de commentaire.

Yolanda J.
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Le client n'a pas laissé de commentaire.

Wendy C.
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Le client n'a pas laissé de commentaire.

Vearlynn C.
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Le client n'a pas laissé de commentaire.

Toni B.
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Le client n'a pas laissé de commentaire.

KURTIS R.
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Le client n'a pas laissé de commentaire.

JAN E.
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Le client n'a pas laissé de commentaire.

Andrew R.
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Le client n'a pas laissé de commentaire.

John G.
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The staff was extremely helpful

ROBERT W.
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Le client n'a pas laissé de commentaire.

Melvin J. | Expérience générale |
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Victoria is awesome. Great service!

Mikel B. | Expérience générale |
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I got charged for a unit for the month in I'm not using it they said I can get my money back since I'm not using it then they tell me I can't so I paid a month for nothing in dont get me started on the truck I got charged over a hundred dollars to go thirty miles in didnt get my refund

thaddeus e. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Anthony A. | Online Move In |
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Fred was excellent in assisting me during my move in.

Miyah T. | Online Move In |
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I wasn't able to physically be at the storage unit the 1st week I purchased it. And employee told me that they would lock the unit and have the key at the front office when. I came in to get the key to load up the storage unit and waiting in line for an hour. Once I got to speak to an employee, they told me that they couldn't get the key that was supposed to be at the front desk for me, I had to wait for the other employee, who was currently practicing horrible social distancing skills by using customers cell phone to get information about booking a storage unit. Instead of just giving me the key, they told me that I'd have to wait longer than the hour that I already waiting, for a key I already paid for, that was supposed to just be at the front office. I left. I had other pressing matters to handle on top of dropping off all my clothes to the storage unit I already paid for. This has completely altered my moving processes. I just want the key to the unit I paid for so that I can access it.

Kevin S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

tiffany s. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Lashawn I. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ROSALIND F. | Expérience générale |
Évaluation :

Excellent service!!

deandrea a. | Premières impressions |
Évaluation :

They where very helpful and patient with me and that it very easy ,so thanks so much for all your did

adamay a. | Premières impressions |
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The lady so Awesome

Deju G. | Expérience générale |
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Excellent service :)

JOSEPH O. | Expérience générale |
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Ms. Williams & Her Staff Are Very Helpful. The Check In & Out Was Fast. Thanks

ladonna w. | Expérience générale |
Évaluation :

I've had storage for a yr, when going to make payments something was always wrong with computer which cause delays in my timing. Besides of a couple of ex employees , everything else went pretty well.

latovia p. | Expérience générale |
Évaluation :

Great storage facility

Joshua B. | Expérience générale |
Évaluation :

Manager was completely unprofessional and had to wait almost an entire hour for them to fix a mistake they made

Troy H. | Premières impressions |
Évaluation :

Ms Q and her staff are excellent to deal with. U-Haul Corporate customer service is the worst that i have ever had to deal with. I am not sure i would ever use U-haul for a cross country move again.

Channa a. | Premières impressions |
Évaluation :

Great people

Johnathan M. | Expérience générale |
Évaluation :

There aren’t enough employees to help all the customers so they have to wait a long time. We moved out on the 30th but they think we’re still there, asking us for $ we don’t owe! Called corporate.

WANDA R. | Expérience générale |
Évaluation :

Overall the service was good.

Millie W. | Expérience générale |
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The company was good for what I needed. I was not informed of entry procedures upon move in. I noticed a change in staffing and this got better. But, I also wasted time because of slow service.

Amanda L. | Expérience générale |
Évaluation :

The worst customer service in the world. I had to liaise and communication for the movers to uhaul. That’s not my job and not what I paid for. Staff was rude and not trained on anything. Never again.

Abdul Raheem H. | Expérience générale |
Évaluation :

I cleared out my unit on March 6th and I went to the front office to notify staff that I moved out and the associate said 'OK.' My credit card was charged the next day and they put the C/O as the 8th.

Steven P. | Expérience générale |
Évaluation :

Great location

Steven P. | Premières impressions |
Évaluation :

You have people on the desk who don't know how to do standard tasks. If not for a U-Haul corp employee who happened to be there, we could not have done what needed done.

REGINA W. | Expérience générale |
Évaluation :

Awesome

renee a. | Premières impressions |
Évaluation :

Great, great people and very professional, willingness to go over and beyond to make sure everything is good and you are satisfied with the truck and/or purchase.

Otisha M. | Expérience générale |
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Anytime I had questions, someone was available and always willing to help. Great team, even when we moved out!

Katherine P. | Expérience générale |
Évaluation :

Due to their negligence my boxes were water damaged, mainly my prescription medications & now I have to file a claim. Whenever the manager or employees gave me their word there was no follow through.

tabu l. | Expérience générale |
Évaluation :

I was very pleased with my experience at the Pompano Beach location where i initiated my move. However my experience at the Snellville location was horrible. The experience made me regret using Uhaul.

amber s. | Expérience générale |
Évaluation :

Very helpful and kind!

THOMAS W. | Expérience générale |
Évaluation :

The facilities and the staff was excellent and the service was great as well. I was satisfied with my experience and stay. THANK YOU.

mike d. | Expérience générale |
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The U-Haul experience utilizing the 800 number to make reservations was the worst experience i have ever encountered. They didn't have unloading help at the destination even though it was requested.

Christina C. | Réservation |
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This is a very clean facility with a friendly staff. I feel the prices are a little high for such small spaces.

Debra S. | Expérience générale |
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I didn’t like the fact they charge for a whole month when I didn’t occupy it for whole month

CRYSTAL J. | Expérience générale |
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The staff went above and beyond their job duties.

Don T. | Expérience générale |
Évaluation :

Good folks to work with, always helpful.

DIONNE B. | Expérience générale |
Évaluation :

Great job

Non reviews have been submitted for this location.

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