Customer Reviews for U-Haul Moving & Storage of Snellville

2 970 évaluations

2161 Hewatt Rd   Snellville, GA 30048
(W of Snellville On Hwy 78)

(770) 979-5237

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(770) 979-5237

2161 Hewatt Rd
Snellville, GA 30048
(W of Snellville On Hwy 78)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The visor was broken and tge check engine light was on.

mark P. 
Évaluation :
4

Had to keep putting air in right front tire

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY W. 
Évaluation :
5

Low tyre pressure light was on, truck rented did not blow air atall. I was told by a attendant that we only rent, do not do maintenance

KAUSHAL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
1

Overcharged me, which I will be going back to talk to someone about

Erick M. 
Évaluation :
5

Merci.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim W. 
Évaluation :
3

Check engine light on in truck and the service was just ok

Joanne Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orisa D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Getachew I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Excellent customer service. Friendly staff. Easy to navigate parking lot. Thanks

MICHAEL G. 
Évaluation :
3

This location can work on customer service a little better and lead customers to thier truck.

Joseph M. 
Évaluation :
2

When people are moving they need an elevator to place furniture on the second floor, my only disapproval is that there is no elevator to the second floor.

letty m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

Great service and very good quality

Dwayne B. 
Évaluation :
5

Best customer service ever.

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NEAL F. 
Évaluation :
4

Have more staff

CYNTHIA K. 
Évaluation :
4

S.O.

Keilantra R. 
Évaluation :
1

Christina is very rude and demeaning. Her tone when speaking with people who do not look like her is very degrading. I watched how she spoke nasty towards an elder African American, a Chinese American, and myself and figured she was just mean spirited until I saw the care and politeness she offered to an elder white couple and a younger white male. Christina was rude from day 1 checking out the vehicle, to day 2 return of the vehicle. I will not rent from this location ever again, I actually received more help with Penske so I will be referring everyone I know to Penske. Such a shame!

Bria A. 
Évaluation :
5

A receipt or other document of the return would provide customer some assurance that U-Haul knows the equipment was returned and in good condition.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
5

Signs for key drop off were not visible. There were lockers on the corner of the building but no signage for keys drop.

Ali H. 
Évaluation :
3

Make sure that the gas tank is full and not on 3/4

Phyllis R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alecia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas H. 
Évaluation :
1

Andrew is bad for business, he is highly unprofessional and unaware of what is going on. When I walked in he was sitting at the desk with his cell phone and his eyes glued to the screen. He didn't even bother to look up to see who had just entered the store nor did he bother to put his phone down while checking me in. He was loudly listening to a podcast which consisted of several curse words, it was a conversation about Kanye West in particular. While I was taking pictures of my ID and had finished he was so distracted by his phone he didn't even know I was done I had to tell him I was done. There was a mix up with traffic scheduling the day before and he informed me that the in town arrangement I made with traffic would no longer be necessary because they had a one way, as I requested for my oeiginal reservation. But he then informed me that it would be $200 additional to honor my existing reservation. I knew for fact this was wrong and he stated there was nothing he could do as he stood clueless with his phone in his hand. I stepped outside and called the traffic off and the lovely Emily who had been assisting me all along told me Andrew need to keep the price as per my original contract via the system. When I returned into the store Andrew was helping someone else and the amazing hard working Christina stepped in to assist. I told her the situation and she instantly knew what my problem was and was able to fix it immediately no problem at all. She even proceeded to tell Andrew how to keep the original price and this fool actually said "yeah I know", while listening to his podcast loudly as Christina checked me out. I was embarrassed for him because he is a serious joke. I arrived 30 min early for my reservation as I was on a time crunch and this whole ordeal made me late picking up the truck and getting to my destination, all due his lack of care. He was so distracted listening to his phone and being on his phone my entire customer experience he messed up my reservation. People like Christina don't deserve to work with lazy unprofessional people such as Andrew, it's unfair to the customers and his colleagues. Andrew need to be fired like Kanye.

Aerian R. 
Évaluation :
1

I was charged $25 for cleaning the truck, which I personally cleaned myself

Aspen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

natanael R. 
Évaluation :
4

The check in process was quick and easy. Everyone was helpful and polite.

William M. 
Évaluation :
5

Love the staff at the Hewitt rd location. They know me by name and always ensure I get the best equipment. I will continue to choose this location first. Thank you for the great service you provide to my business.

Dontiez M. 
Évaluation :
3

Increase your staff. There was only one person doing both incoming and outgoing.

larry A. 
Évaluation :
3

I wish the staff was more helpful when it came to locating the truck. I went outside to attempt to find the truck had no idea what code and number they was talking about had no idea where to even look. First time booking a reservation at that specific location and the staff didn't want to come outside to help me locate the truck. I went inside like 3 times to say I need help before I came in the final time and demanded someone to help me. I also feel like I was overcharged looking at the receipt

shirelle P. 
Évaluation :
5

Just keep smiling like you guys already doing awesome job

Edgardo M. 
Évaluation :
5

The very best in customer satisfaction. An entire team that believe in providing their customers from initial rental to the return of the rental a smooth transition.

Barbara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell D.  |  Premières impressions 
Évaluation :
3

Worst customer service. The mexican fat guy had no sense of customer dealing. Not courteous at all. Talking like he didnt like me coming in and asked him to assist me. Handed me the keys and asked me to search the van in lot. His word it will be somewhere in the first row. Did not walk with me as it was raining and he dont wanted to get his A** wet.

Zohaib T. 
Évaluation :
5

The worst loadshare experience ever!!!! 1st off I had to pay cash which was almost $700 with $100 deposit that I was told my a manager I would get back in cash once in Virginia then on the phone with loadshare rep texting me no I will have to wait 3-5 biz days. Then arriving at pick up in Asheville nc trailer was not at store but the warehouse different location causing me to drive farther back n forth to wrong address and I had to find it myself and hook it up sadly I grabbed the wrong one then had to take it back again then got the right one. Then the destination in Maryland cost me more fuel than the $250 pay I feel like it was a losing situation for me it cost me more than what they paid and I feel I should be reimbursed for my inconvenience of their giving me the wrong address and unnecessary run around I would like my fuel cost reimbursed or I will spread the word on how horrible loadshare did me I am very upset and when I texted my issue to your rep he totally ignored me I will be reaching out to corporate, vice President & President all the way to the top!!!! The internet is out defense against scams like this and I will expose you. I finally got my $250 in fuel cost which it cost me an additional $150 for the run around you caused me with the wrong address. Then just yesterday I called the Virginia u haul drop off location and then they tell me I can come get my $100 deposit back in which I was lied to saying I couldn't so I could've gotten it back the Sunday on return but again was inconvenienced by your staff then had to drive there burning additional gas in my own car and I am very disappointed in the unprofessional treatment I received and it has to be addressed ignoring my issue is going to get worse for you.

Kelvin H. 
Évaluation :
1

The Sandra who helped me he was rude maybe that's a part of his professionalism

HAMAYUN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madison P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juneann B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valarie C. 
Évaluation :
5

Very friendly & accommodating staff.

Preshus G.  |  Premières impressions 
Évaluation :
5

Easy drop off!

Susan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Preshus G. 
Évaluation :
5

I thank God for Christina's assistance to me. She truly cares about the customer experience. She was very patient, thoughtful & attentive during my 2 day rental check-in & check-out. Thank you Christina & God bless you!

Barbara C. 
Évaluation :
3

Attendant was too busy chatting with a customer that had already been helped and basically said just leave the truck and went back to talk to the other customer. I was charged $80 for not filing blankets. They tell you there is a charge in the contract. But they don't tell you how much. $80 to fold blankets?!? They have to clean them and fold them a certain way to wrap them in plastic for the next customers I'm sure I wouldn't have folded them the correct way. Ridiculous. Done with U-haul and all of their hidden fees.

Brandy M. 
Évaluation :
1

When I arrived I was told that they didn't have my 20' truck available. Caused a HUGE scene, lied and told me the manager wasn't in when she was clearly right there. The woman at the front desk was AWFUL! She wouldn't even look at me when speaking. I stepped away to call 877-673-3704 to find out what the hell was going on. The person on the phone had to tell the associate where my vehicle was located on the lot. No apology, NOTHING. The truck was disgusting in the cab, dirty everything, even ashes in the ashtray!!!! I see that you also charged me another day, my original reservation was to drop the truck in the overnight of October 5th. I was told there was no issue and there shouldn't have been an extra charge. NO ONE that I spoke with throughout the entire experience was truthful, did their job correctly, handled issues correctly and I see you also charged me. By the time I was done unloading the vehicle, it was late, and I was at the mercy of my movers to drop me off, so there was no time to put another quarter tank of gas in to bring it up to the 3/4 mark. All in all, I will NEVER use Uhaul again. I cannot believe the lack of professionalism from start to finish. And you had zero solution for the problems you created. There should have been no extra day charge, it's on whomever took my original reservation, that's not how it was quoted to me or explained. You need staff that actually give a shit about their jobs. Never, I'll never use your services again and I'm telling any person I know of my crap experience with your company and to stay far away! RIDICULOUSLY UNPROFESSIONAL!!!!!!

Gabrielle S. 
Évaluation :
5

Great quick service.

APRIEL J. 
Évaluation :
3

When I arrived, I had to take a photo of myself and the front and back of my license. After 12 attempts was finally able to do so. My phone kept timing out. The time needs to be longer. Some phones are slower. It put me an hour behind. This needs to be addressed. I also was told only 4 gallons of gas was needed to bring the fuel up to where it was to start with when I checked the truck back in. I discovered on the final bill I was charged for 9 gallons -5 gallons more. $20+ extra dollars shouldn't have been charged to my card.

donna C. 
Évaluation :
5

Truck needs cruise control and no need for a rear view mirror

GREG L. 
Évaluation :
5

Have the employees to have a sense of urgency when you come in to visit your location not walking around thinking that we got all day to spend renting a U-Haul

Mark J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos W. 
Évaluation :
4

This is only for accounting department. The experience was poor and charges are not clear. I was charged twice and not sure what money went where? Insurance is supposed to be $15 and turns out to be 30. Fishy.

Jalal R. 
Évaluation :
5

The personnel was very friendly and informative. The Van was very clean and very pleased with the overall rental.

Patti B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
3

The clerk charge me to many times. I made a reservation for a trail but they couldn't fine it.

EVE S. 
Évaluation :
5

Nice 👍

deandrea a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODERICK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek Y. 
Évaluation :
4

This location has always been great in service and the equipment is usually accessible. This time the equipment had a door handle that kept coming apart and the driver side sun visor was broken.

Cheryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy D. 
Évaluation :
2

As important the truck needed service in my driveway to start the battery. The previous day ,I rented a 26 footer. The male attendant on duty ‘Aaron Borders' had a real nasty attitude and was hostile to the point he called me a BITCH three times during an exchange when I asked the price of bubble wrap. One of the worst Customer Service exchanges I have personally Ever had in life. I was very offended by his language and his actions!!

Kerry H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zelalem H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Irasema F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua P. 
Évaluation :
5

Great Service

Charlie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Senait A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vonirwin R. 
Évaluation :
1

Customer service was poor. I did report my concerns to corporate and in awaiting a response from the location manager.

flynn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danat A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana A. 
Évaluation :
4

All things were good

LEE R. 
Évaluation :
5

The woman who checked me out was awesome! Kind and very helpful. Definitely will use this location going forward!

jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip D. 
Évaluation :
1

Quit lying about clean up fees and charging for extra days.

shams G. 
Évaluation :
5

Check the equipment thoroughly.

Lincoln K. 
Évaluation :
3

I'm not recommending because you all charged me for gas that I put back in and left receipt behind for. I put the hand back exactly where it was. You guys are a rip off. Then the wipers were shot. I could not see in the rain.. it should have been made note of because I called back to tell the guy they did not work well

monica W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
1

Train the employees to have better customer service with the client, the workers at this location act like they was forced to be working there and you could feel the negativity at this location. I will not recommend anybody to this location!!!!!

nickolas T. 
Évaluation :
5

Everything was perfect!

Nakeisha C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tichina Y. 
Évaluation :
3

When customers are given bad vehicles, it would be helpful if they were able to swap vehicles if needed. Creating an entire new reservation was too much of a hassle!

Carolyn J. 
Évaluation :
5

Andrayah and Christina were exceptional in their customer service.

LINCOLN K. 
Évaluation :
5

Everything was great.. This is the uhaul I use every time I have to move any of my belongings. Always a great experience.

Lawanda F. 
Évaluation :
5

That's the reason I love to use you

JEAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vancetha C. 
Évaluation :
3

Was given incorrect rental prices

Anu K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lona S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas E.  |  Premières impressions 
Évaluation :
5

I was very satisfied with the process and the product.

Dexter H.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Troy H.  |  Expérience générale 
Évaluation :
5

They were all very nice and helpful

Anita M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone W.  |  Expérience générale 
Évaluation :
1

I was charged an additional fee after moving out and the store manager refused to give me a refund. I had to escalate the issue to the higher ups and call multiple times over the span of two weeks before getting a refund. The staff was rude and unhelpful. I would not recommend to anyone.

Meagan M.  |  Expérience générale 
Évaluation :
1

The Staff Member that was helping me, was unprofessional. He left during my Service to pick a food. In which he then proceeded to eat. Also was rude during the entire service.

Terance J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAE B.  |  Expérience générale 
Évaluation :
2

I moved at night and the cargo dome light didn't work. It made life very difficult. Also, the site was unclear and I was under the impression I'd have 24 hour access to my storage unit and that was not the case. Very disappointed by this as I was still loading things into the unit when I was locked out. The truck share return process was confusing as well, the website had a photo of an orange key return box so after 15 minutes of looking for an orange box I saw the hole in the door. Also the one working light in front of the store kept flickering. I had hoped to have an easy move but the biggest issues were with loading into the unit. The doors are also bent and I had to pry the door open and it slammed into my foot and, in doing so, cut my toe. The whole process is very convoluted.

Michael B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica D.  |  Premières impressions 
Évaluation :
5

Christine was great to work with. She made our rental experience easy and friendly.

DEANNA R.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

RODRICK Y.  |  Premières impressions 
Évaluation :
1

Most disappointed that with a truck rental, I was only offered one-month's free storage for a 5 x 5 unit. My rental office in Springfield, IL said that I could expect a free rental for any size unit. I called the Snellville location on 1/10 and talked with an agent at a remote location. I reserved a 10 x 10 unit. While Christina was most helpful in locating a 5 x 10 unit that met my needs, I was frustrated that the first month's rental was not available free of charge.

Mark W.  |  Premières impressions 
Évaluation :
5

I gave the rating an excellent however there was an employee car parked in the driveway of getting into the storage facility she eventually came and moved the car when we got done loading everything but other than that I’ll give the facility a A+

Cecilia O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALITA J.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Neomi B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frances S.  |  Expérience générale 
Évaluation :
5

Victoria and her staff is the best I have ever dealt with. Always helpful with any needs I had in the year I had my storage there. Thank you for a great experience!!

Abigale P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGIO W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leslie w.  |  Expérience générale 
Évaluation :
5

My overall experience was certainly a good one! Thank you for making my transition a pleasant one.

Cynthia K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorna B.  |  Premières impressions 
Évaluation :
4

Need to extend time to access units. I get off work after 6:00 p.m. and facility closes at 8:00 pm .doesnt allow me time to get to my storage unit . Other than that everything was good.

Patina A.  |  Expérience générale 
Évaluation :
1

We tried calling multiple times over two days, waited for 10-15 minutes each time and never got an answer. We finally reserved our unit online. Instead of a 10x10 that I reserved I was given two separate 5x5 that a matter was doesn't fit in. When I tried to handle the situation the employee went and helped other customers and never returned to help us solve the issue. I left, had to reserve another unit somewhere else and couldn't even get them on the phone to cancel the units. We had to cancel them through online service.

Angel D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruby S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TANGELA A.  |  Premières impressions 
Évaluation :
5

I’m a satisfied customer for over 12 years.

VINCENT P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ariana B.  |  Online Move In 
Évaluation :
1

We were given two 5X5 spaces as there were no 10x10's available when we turned in our truck. We were told we could consolidate both units into one and at that time would only pay for one unit the following month. However when we informed the employee we wanted to pay for the following month for the one unit we were told by the employee and his manager that we could not do that and would have to either move to another unit or pay for both. We were given two different prices and No One, including the manager even bothered to apologize for the misinformation their employee gave to us. We will NEVER do business with UHAUL again.

LAURAJEAN R.  |  Expérience générale 
Évaluation :
3

My reservation couldn't be found on the computer until I showed the reservation I had on my phone. The young man was truly helpful but as I heard him talking to his manager to help him with working the system the manager was rude. When he asked if I can get the free month she adamantly said no and I still had to pay extra for the additional storage. With all the aggravation the least the manager for this location could have done was work with us better to help instead of sounding irritated with her employee for contacting her and not honoring the first month free promotion online. I'm very disappointed with our treatment.

Kristen C.  |  Online Move In 
Évaluation :
3

My two storage units looked nasty and had bug or rodent traps in them which isn’t appealing.

cathy d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECELIA B.  |  Premières impressions 
Évaluation :
5

I had such a difficult time with the pick up at an independent gas station dealer, Valero. It took nearly two hours to straighten out the problem but thanks to the folks at the Pleasant Hill location and Victoria at the Snellville location everything worked out so much better! I'm grateful that she was there because it's clear she's very experienced and great with customers. Thank you so much

THAIS D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie W.  |  Expérience générale 
Évaluation :
2

Your customer service agents are very unprofessional and I feel that additional training is very much needed. We have moved my father's belongings to another facility and the owner/customer service is Very top notch. I will never use your facilities/equipment ever again!!

tiffany s.  |  Expérience générale 
Évaluation :
5

Victoria is awesome. Great service!

Melvin J.  |  Expérience générale 
Évaluation :
1

I got charged for a unit for the month in I'm not using it they said I can get my money back since I'm not using it then they tell me I can't so I paid a month for nothing in dont get me started on the truck I got charged over a hundred dollars to go thirty miles in didnt get my refund

Mikel B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thaddeus e.  |  Premières impressions 
Évaluation :
5

Fred was excellent in assisting me during my move in.

Anthony A.  |  Online Move In 
Évaluation :
2

I wasn't able to physically be at the storage unit the 1st week I purchased it. And employee told me that they would lock the unit and have the key at the front office when. I came in to get the key to load up the storage unit and waiting in line for an hour. Once I got to speak to an employee, they told me that they couldn't get the key that was supposed to be at the front desk for me, I had to wait for the other employee, who was currently practicing horrible social distancing skills by using customers cell phone to get information about booking a storage unit. Instead of just giving me the key, they told me that I'd have to wait longer than the hour that I already waiting, for a key I already paid for, that was supposed to just be at the front office. I left. I had other pressing matters to handle on top of dropping off all my clothes to the storage unit I already paid for. This has completely altered my moving processes. I just want the key to the unit I paid for so that I can access it.

Miyah T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashawn I.  |  Expérience générale 
Évaluation :
5

Excellent service!!

ROSALIND F.  |  Expérience générale 
Évaluation :
5

They where very helpful and patient with me and that it very easy ,so thanks so much for all your did

deandrea a.  |  Premières impressions 
Évaluation :
5

The lady so Awesome

adamay a.  |  Premières impressions 
Évaluation :
5

Excellent service :)

Deju G.  |  Expérience générale 
Évaluation :
5

Ms. Williams & Her Staff Are Very Helpful. The Check In & Out Was Fast. Thanks

Joseph O.  |  Expérience générale 
Évaluation :
3

I've had storage for a yr, when going to make payments something was always wrong with computer which cause delays in my timing. Besides of a couple of ex employees , everything else went pretty well.

ladonna w.  |  Expérience générale 
Évaluation :
5

Great storage facility

latovia p.  |  Expérience générale 
Évaluation :
1

Manager was completely unprofessional and had to wait almost an entire hour for them to fix a mistake they made

Joshua B.  |  Expérience générale 
Évaluation :
5

Ms Q and her staff are excellent to deal with. U-Haul Corporate customer service is the worst that i have ever had to deal with. I am not sure i would ever use U-haul for a cross country move again.

Troy H.  |  Premières impressions 
Évaluation :
5

Great people

Channa a.  |  Premières impressions 
Évaluation :
3

There aren't enough employees to help all the customers so they have to wait a long time. We moved out on the 30th but they think we're still there, asking us for $ we don't owe! Called corporate.

Johnathan M.  |  Expérience générale 
Évaluation :
4

Overall the service was good.

WANDA R.  |  Expérience générale 
Évaluation :
3

The company was good for what I needed. I was not informed of entry procedures upon move in. I noticed a change in staffing and this got better. But, I also wasted time because of slow service.

Millie W.  |  Expérience générale 
Évaluation :
1

The worst customer service in the world. I had to liaise and communication for the movers to uhaul. That's not my job and not what I paid for. Staff was rude and not trained on anything. Never again.

Amanda L.  |  Expérience générale 
Évaluation :
1

I cleared out my unit on March 6th and I went to the front office to notify staff that I moved out and the associate said 'OK.' My credit card was charged the next day and they put the C/O as the 8th.

Abdul Raheem H.  |  Expérience générale 
Évaluation :
5

Great location

Steven P.  |  Expérience générale 
Évaluation :
2

You have people on the desk who don't know how to do standard tasks. If not for a U-Haul corp employee who happened to be there, we could not have done what needed done.

Steven P.  |  Premières impressions 
Évaluation :
5

Awesome

REGINA W.  |  Expérience générale 
Évaluation :
5

Great, great people and very professional, willingness to go over and beyond to make sure everything is good and you are satisfied with the truck and/or purchase.

renee a.  |  Premières impressions 
Évaluation :
5

Anytime I had questions, someone was available and always willing to help. Great team, even when we moved out!

Otisha M.  |  Expérience générale 
Évaluation :
1

Due to their negligence my boxes were water damaged, mainly my prescription medications & now I have to file a claim. Whenever the manager or employees gave me their word there was no follow through.

Katherine P.  |  Expérience générale 
Évaluation :
2

I was very pleased with my experience at the Pompano Beach location where i initiated my move. However my experience at the Snellville location was horrible. The experience made me regret using Uhaul.

tabu l.  |  Expérience générale 
Évaluation :
4

Very helpful and kind!

amber s.  |  Expérience générale 
Évaluation :
4

The facilities and the staff was excellent and the service was great as well. I was satisfied with my experience and stay. THANK YOU.

THOMAS W.  |  Expérience générale 
Évaluation :
1

The U-Haul experience utilizing the 800 number to make reservations was the worst experience i have ever encountered. They didn't have unloading help at the destination even though it was requested.

mike d.  |  Expérience générale 
Évaluation :
4

This is a very clean facility with a friendly staff. I feel the prices are a little high for such small spaces.

Christina C.  |  Réservation 
Évaluation :
3

I didn’t like the fact they charge for a whole month when I didn’t occupy it for whole month

Debra S.  |  Expérience générale 
Évaluation :
4

The staff went above and beyond their job duties.

CRYSTAL J.  |  Expérience générale 
Évaluation :
5

Good folks to work with, always helpful.

Don T.  |  Expérience générale 
Évaluation :
5

Great job

DIONNE B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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