Le client n'a pas laissé de commentaire.RODERICK P.
Customer Reviews for U-Haul Moving & Storage of Snellville
Pour nous contacter
Snellville, GA 30048
(W of Snellville On Hwy 78)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Derek Y.
This location has always been great in service and the equipment is usually accessible. This time the equipment had a door handle that kept coming apart and the driver side sun visor was broken.Cheryl H.
Le client n'a pas laissé de commentaire.Andy D.
As important the truck needed service in my driveway to start the battery. The previous day ,I rented a 26 footer. The male attendant on duty â€˜Aaron Borders' had a real nasty attitude and was hostile to the point he called me a BITCH three times during an exchange when I asked the price of bubble wrap. One of the worst Customer Service exchanges I have personally Ever had in life. I was very offended by his language and his actions!!Kerry H.
Le client n'a pas laissé de commentaire.zelalem H.
Le client n'a pas laissé de commentaire.Laura P.
Le client n'a pas laissé de commentaire.Irasema F.
Le client n'a pas laissé de commentaire.Joshua P.
Great ServiceCharlie M.
Le client n'a pas laissé de commentaire.Senait A.
Le client n'a pas laissé de commentaire.Vonirwin R.
Customer service was poor. I did report my concerns to corporate and in awaiting a response from the location manager.flynn H.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Danat A.
Le client n'a pas laissé de commentaire.Ana A.
All things were goodLEE R.
The woman who checked me out was awesome! Kind and very helpful. Definitely will use this location going forward!jennifer D.
Le client n'a pas laissé de commentaire.Philip D.
Quit lying about clean up fees and charging for extra days.shams G.
Check the equipment thoroughly.Lincoln K.
I'm not recommending because you all charged me for gas that I put back in and left receipt behind for. I put the hand back exactly where it was. You guys are a rip off. Then the wipers were shot. I could not see in the rain.. it should have been made note of because I called back to tell the guy they did not work wellmonica W.
Le client n'a pas laissé de commentaire.Charles D.
Train the employees to have better customer service with the client, the workers at this location act like they was forced to be working there and you could feel the negativity at this location. I will not recommend anybody to this location!!!!!nickolas T.
Everything was perfect!Nakeisha C.
Le client n'a pas laissé de commentaire.Tichina Y.
When customers are given bad vehicles, it would be helpful if they were able to swap vehicles if needed. Creating an entire new reservation was too much of a hassle!Carolyn J.
Andrayah and Christina were exceptional in their customer service.LINCOLN K.
Everything was great.. This is the uhaul I use every time I have to move any of my belongings. Always a great experience.Lawanda F.
That's the reason I love to use youJEAN F.
Le client n'a pas laissé de commentaire.Vancetha C.
Was given incorrect rental pricesAnu K.
Le client n'a pas laissé de commentaire.Lona S.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.Robert W.
Liked the customer serviceNEBIL Y.
Le client n'a pas laissé de commentaire.Pam S.
Le client n'a pas laissé de commentaire.Kenneth A.
Le client n'a pas laissé de commentaire.LEONARD G.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Eduardo G.
Everything was great!John M.
0utside of truck was dirty. People were friendly but never even came outside to explain anything about the truck. Just handed keys and said look for this number on the truck.terry K.
Le client n'a pas laissé de commentaire.Thomas E. | Premières impressions
Rude rude rude staff. And when I returned the truck (after they had closed so no one to check me in) they charged me credit card almost double for felonious charges. I have called and made a formal complaint with corporate. That basically fell on deaf ears. Good bye Uhaul~ Budget from now on!Mindy W.
Lavar provided excellent service. He was patient and knowledgeable.Danielle R.
Le client n'a pas laissé de commentaire.Caleb U.
I was very satisfied with the process and the product.Dexter H. | Online Move In
nothing. everything went just like it is suppose to at u-haul thanksDavid H.
Le client n'a pas laissé de commentaire.Tia M.
Overcharged after returning equipment on time. Unable to reach customer service after multiple attemptsTsion M.
Le client n'a pas laissé de commentaire.Jonathan R.
Excellent serviceROY O.
Le client n'a pas laissé de commentaire.Troy H. | Expérience générale
Best crew ever. I have been dealing with this location for over ten years and rent from them several times a month. The crew at this location sets a high standard that the other U-Haul locations should strive for. U-Haul is very well represented at this location.James F.
Your electronic check out was a pain. However the woman who helped us gets 10 stars for her help and cheerful attitude.lynn H.
Le client n'a pas laissé de commentaire.Ronda F.
Yes, the 24/7 return sucked! Your system would not allow me to complete the process to return the trailer. The sad part about it I was watching another customer return a trailer with no issues. All in I had a good experience but attempting to use the 24/7 return was a waste of time and making me consider of not ever renting a trailer again.James M.
Le client n'a pas laissé de commentaire.Tonya S.
So long to get a truck no inspection with aperson.Tracy N.
Ii was told I had a 2 hour window ,but yet was charged for 2 daysCalvin D.
The first van we got a few weeks ago was filthy in the back and the van that we got on 8/13/2022 was filthy and full of roaches. I went to open the passenger door about about 15 roaches started moving around and it van was full of leaves/debris. I did go back into the store and spoke with the General Manager who checked me in and she had a gentleman to come out and he only partially cleaned the inside of the van, wiping with vehicle down with a dirty rag, for we could see him from afar. Upon returning to the van to leave, there was still roaches in the passenger door and the back was still filthy. My husband was just aggravated more so, we just stopped and bought a can of bug spray and let it sit for about an hour and then we swept the back out ourselves and then we went to pick up the washer machine. This is not acceptable. I know that the company is busy, but the team has to take the time to clean the vehicles. Would one want to move their personal items in those filthy vehicles? Then whoever used the van and brought it back full of roaches, should have been charged some type of convenience fee? That truck should have been sprayed for bugs. Who wants bug? I know I don't. Would you put your personal items in a van full of roaches, after seeing the roaches moving around in the van? I don't think so! As professionals, we should pass along the same level of exceptional customer service that one would want to receive! In this world there is really no room for errors, as such. We are in a competitive market, where everything counts!!! Now by chance if it was a true mishap, one timeâ€¦- An apology would have been gracefully accepted, but this was the 2nd vehicle that my family rented, so this makes me think this is a normal practice, now this is not an apologetic manner, but a mastered pattern and/or a learned behavior of not carrying out the full duties of the job, which is not acceptable. One may want to add another platform to take pictures of the inside of the vehicles, for I did the take pictures, in which I am unable to upload, but I do respectfully and wholeheartedly take matters of such very serious. Would I rent again? I don't knowâ€¦Probably soâ€¦probably not!!! But regardless of the location or the service being provided/rendered I am always going to double check the vehicles, before leaving the premises. And I'm going to always speak up on these matters, for prayerfully these reports will help us to do better, as well as, to be better professionals. Kindest regards,GEORGEANNA K.
Customer's should be explained the importance of following the link to verify the fuel gauge before leaving the site. They should not have to experience upon returning what they were suppose to do, as I was told. It's not the customer job to know the new procedures at your company! A customer should be careful explained any new steps to avoid confusion.latonya P.
Everything was great!Charlene J.
Keep praying for the bestHOWARD S.
From reservations to returning the van the associate that helped was courteous, quick and professional.SAFIA S.
Assistant manager Aaron made my rental experience exceptional. He was very professional and courteous. I was in a hurry and he processed everything expeditiously,. I rent regularly but this is my favorite location because the customer service is outstanding!Marilyn P.
Not sure why I was charge $60 dollars when I only used 6 miles, something does not add up to me.Marissia T.
Excellent service à la clientèleEverett E.
To the Assistant Mgr Aaron who assisted me with my check in. It has been a long day, and being greeted with a smile and great customer service made me forget all about it. Thank you I really needed that :-)Lindsay R.
The sign outside said to park here for returns and somebody will come to check you out. I waited about 10 minutes when I saw I could check myself out on the Uhaul website. Since nobody came to help check me out I was able to do the online checkout.Daniel M.
Salty employees. Didn't recognize my arrival for 10 minutes in the return lane, looking down their nose at me while passing the van several times. The instruction said to stay with the vehicle during business hours until an attendant comes to you. They could've simply told me upon arrival to check myself out through the website. Very rude.Sallia J.
Excellent service à la clientèle. Office worked as a team and not individually. Staff went above beyond to make sure my ride was secured and my reservation was ready. Thank you Snellville!Jimmie S.
Stranded and worst experienceMoshe S.
Le client n'a pas laissé de commentaire.Keith M.
Le client n'a pas laissé de commentaire.RBEA K.
The two guys at the desk were under rent and not helpful AT ALL.Sylvia C.
I received a car trailer and the electrical did not work. I drove from Atlanta to Detroit using my flasher on my vehicle. When I arrived to Detroit I could not remove my vehicle from the trailer because my battery on my vehicle was dead and I had to wait 3 hours before I could remove my vehicle. It was very dangerous on the road without proper lights working on the van.cynthia D.
Le client n'a pas laissé de commentaire.DERRICK L.
Le client n'a pas laissé de commentaire.Richard G.
Le client n'a pas laissé de commentaire.WALLACE W.
I would not change a thing. The crew at this location is absolutely the most professional, courteous and friendly I have ever seen. They are outstanding!!James F.
Le client n'a pas laissé de commentaire.Charlie B.
Nothing, great experienceARIEL M R.
I got stopped by the police while in route to return the U-Haul van, due to not having any taillights, which scare me senseless with all those bright police lights. The officer was very kind and patient in trying to assist to see why the taillights lights were intermittently turning on and off. I do feel the van could have been a little cleaner in the back! Other than that everything else was great! The gentleman that checked me in was courteous at the front desk. Thank you, U-Haul for assisting me with my moving needs.GEORGEANNA K.
Keep doing what you're doing Christina was very, very helpful, pleasant and very professional and accommodating. I appreciated everything she did. You need more people like her. It will do wonders to your business. Patrica H.
I was told that I would be charged for a Uhaul dolly that's in almost every truck. I needed the dolly to be removed because I have my own equipment and it wouldn't fit. I actually hate to use this location, because of all the B.S you have to go thru with the current GM.Joseph O.
Le client n'a pas laissé de commentaire.TONYA L.
I don't understand the point in online checkin. It takes longer than standing in line and you still have to go inside to get the keys and dolly.Richard B.
Le client n'a pas laissé de commentaire.Kerry S.
Customer Service was great here. They took the time to assist and answer all questions. A ipad for customers is needed at this location. I had issues in uploading my driver's license and an employee, Manny was called in to assist...great employee and should be promoted doing multiple tasks and duties at this location. Areas of improvement, the U-Haul truck needed to be vaccuumed in the front, there was a cracked windshield and a tire pressure warning for air with the amber sensor light on. The right front passenger side needed air or sensor needed fixing. Checkout was a smooth and easy process upon returning the uhaul. I will definitely use this location again due to great Customer Service. They perform above average, compared to other U-Haul locations.KAYECY J.
Le client n'a pas laissé de commentaire.Andy R.
Equipment was clean, but maintenance was lacking. The front tires need to be replaced. Wind noise from doors pretty loud. Seals?Fritz S.
They were all very nice and helpfulAnita M. | Premières impressions
I was charged for fuel after I returned the rental truck. I had replaced the fuel already before I returned it. I emailed customer service explaining and attached a copy of the receipt but never got a response of any type. Very poor customer service to not even reply.Marcus R.
Le client n'a pas laissé de commentaire.jammarrae S.
Le client n'a pas laissé de commentaire.Shirley G.
Person who helped us was great, polite, and informative. Overall experience was smooth.Philip W.
Le client n'a pas laissé de commentaire.Dain F.
Had a issue returning my rentalNOAHADOLPHUS KIN E.
Le client n'a pas laissé de commentaire.BOBBY W.
Always great customer service at this location. I only rent U-haul from them.Steven S.
Le client n'a pas laissé de commentaire.Tyrone W. | Expérience générale
Le client n'a pas laissé de commentaire.DERRICK L.
Le client n'a pas laissé de commentaire.Alberta G.
I was charged an additional fee after moving out and the store manager refused to give me a refund. I had to escalate the issue to the higher ups and call multiple times over the span of two weeks before getting a refund. The staff was rude and unhelpful. I would not recommend to anyone.Meagan M. | Expérience générale
The Staff Member that was helping me, was unprofessional. He left during my Service to pick a food. In which he then proceeded to eat. Also was rude during the entire service.Terance J. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey M. | Premières impressions
Le client n'a pas laissé de commentaire.MAE B. | Expérience générale
I moved at night and the cargo dome light didn't work. It made life very difficult. Also, the site was unclear and I was under the impression I'd have 24 hour access to my storage unit and that was not the case. Very disappointed by this as I was still loading things into the unit when I was locked out. The truck share return process was confusing as well, the website had a photo of an orange key return box so after 15 minutes of looking for an orange box I saw the hole in the door. Also the one working light in front of the store kept flickering. I had hoped to have an easy move but the biggest issues were with loading into the unit. The doors are also bent and I had to pry the door open and it slammed into my foot and, in doing so, cut my toe. The whole process is very convoluted.Michael B. | Online Move In
Le client n'a pas laissé de commentaire.Monica D. | Premières impressions
Christine was great to work with. She made our rental experience easy and friendly.DEANNA R. | Expérience générale
Excellent service à la clientèleRODRICK Y. | Premières impressions
Most disappointed that with a truck rental, I was only offered one-month's free storage for a 5 x 5 unit. My rental office in Springfield, IL said that I could expect a free rental for any size unit. I called the Snellville location on 1/10 and talked with an agent at a remote location. I reserved a 10 x 10 unit. While Christina was most helpful in locating a 5 x 10 unit that met my needs, I was frustrated that the first month's rental was not available free of charge.Mark W. | Premières impressions
I gave the rating an excellent however there was an employee car parked in the driveway of getting into the storage facility she eventually came and moved the car when we got done loading everything but other than that I’ll give the facility a A+Cecilia O. | Premières impressions
Le client n'a pas laissé de commentaire.KALITA J. | Online Move In
Le client n'a pas laissé de commentaire.Neomi B. | Expérience générale
Le client n'a pas laissé de commentaire.Frances S. | Expérience générale
Victoria and her staff is the best I have ever dealt with. Always helpful with any needs I had in the year I had my storage there. Thank you for a great experience!!Abigale P. | Expérience générale
Le client n'a pas laissé de commentaire.Andrea C. | Expérience générale
Le client n'a pas laissé de commentaire.Tyrone W. | Premières impressions
Le client n'a pas laissé de commentaire.GEORGIO W. | Expérience générale
Le client n'a pas laissé de commentaire.leslie w. | Expérience générale
My overall experience was certainly a good one! Thank you for making my transition a pleasant one.Cynthia K. | Premières impressions
Le client n'a pas laissé de commentaire.Lorna B. | Premières impressions
Need to extend time to access units. I get off work after 6:00 p.m. and facility closes at 8:00 pm .doesnt allow me time to get to my storage unit . Other than that everything was good.Patina A. | Expérience générale
We tried calling multiple times over two days, waited for 10-15 minutes each time and never got an answer. We finally reserved our unit online. Instead of a 10x10 that I reserved I was given two separate 5x5 that a matter was doesn't fit in. When I tried to handle the situation the employee went and helped other customers and never returned to help us solve the issue. I left, had to reserve another unit somewhere else and couldn't even get them on the phone to cancel the units. We had to cancel them through online service.Angel D. | Online Move In
Le client n'a pas laissé de commentaire.Robert H. | Online Move In
Le client n'a pas laissé de commentaire.Ruby S. | Expérience générale
Le client n'a pas laissé de commentaire.TANGELA A. | Premières impressions
I’m a satisfied customer for over 12 years.VINCENT P. | Expérience générale
Le client n'a pas laissé de commentaire.Ariana B. | Online Move In
We were given two 5X5 spaces as there were no 10x10's available when we turned in our truck. We were told we could consolidate both units into one and at that time would only pay for one unit the following month. However when we informed the employee we wanted to pay for the following month for the one unit we were told by the employee and his manager that we could not do that and would have to either move to another unit or pay for both. We were given two different prices and No One, including the manager even bothered to apologize for the misinformation their employee gave to us. We will NEVER do business with UHAUL again.LAURAJEAN R. | Expérience générale
My reservation couldn't be found on the computer until I showed the reservation I had on my phone. The young man was truly helpful but as I heard him talking to his manager to help him with working the system the manager was rude. When he asked if I can get the free month she adamantly said no and I still had to pay extra for the additional storage. With all the aggravation the least the manager for this location could have done was work with us better to help instead of sounding irritated with her employee for contacting her and not honoring the first month free promotion online. I'm very disappointed with our treatment.Kristen C. | Online Move In
My two storage units looked nasty and had bug or rodent traps in them which isn’t appealing.cathy d. | Expérience générale
Le client n'a pas laissé de commentaire.Vivian R. | Expérience générale
Le client n'a pas laissé de commentaire.CECELIA B. | Premières impressions
I had such a difficult time with the pick up at an independent gas station dealer, Valero. It took nearly two hours to straighten out the problem but thanks to the folks at the Pleasant Hill location and Victoria at the Snellville location everything worked out so much better! I'm grateful that she was there because it's clear she's very experienced and great with customers. Thank you so muchTHAIS D. | Premières impressions
Le client n'a pas laissé de commentaire.Leslie W. | Expérience générale
Your customer service agents are very unprofessional and I feel that additional training is very much needed. We have moved my father's belongings to another facility and the owner/customer service is Very top notch. I will never use your facilities/equipment ever again!!tiffany s. | Expérience générale
Victoria is awesome. Great service!Melvin J. | Expérience générale
I got charged for a unit for the month in I'm not using it they said I can get my money back since I'm not using it then they tell me I can't so I paid a month for nothing in dont get me started on the truck I got charged over a hundred dollars to go thirty miles in didnt get my refundMikel B. | Expérience générale
Le client n'a pas laissé de commentaire.thaddeus e. | Premières impressions
Fred was excellent in assisting me during my move in.Anthony A. | Online Move In
I wasn't able to physically be at the storage unit the 1st week I purchased it. And employee told me that they would lock the unit and have the key at the front office when. I came in to get the key to load up the storage unit and waiting in line for an hour. Once I got to speak to an employee, they told me that they couldn't get the key that was supposed to be at the front desk for me, I had to wait for the other employee, who was currently practicing horrible social distancing skills by using customers cell phone to get information about booking a storage unit. Instead of just giving me the key, they told me that I'd have to wait longer than the hour that I already waiting, for a key I already paid for, that was supposed to just be at the front office. I left. I had other pressing matters to handle on top of dropping off all my clothes to the storage unit I already paid for. This has completely altered my moving processes. I just want the key to the unit I paid for so that I can access it.Miyah T. | Online Move In
Le client n'a pas laissé de commentaire.Kevin S. | Premières impressions
Le client n'a pas laissé de commentaire.tiffany s. | Premières impressions
Le client n'a pas laissé de commentaire.Lashawn I. | Expérience générale
Excellent service!!ROSALIND F. | Expérience générale
They where very helpful and patient with me and that it very easy ,so thanks so much for all your diddeandrea a. | Premières impressions
The lady so Awesomeadamay a. | Premières impressions
Excellent service :)Deju G. | Expérience générale
Ms. Williams & Her Staff Are Very Helpful. The Check In & Out Was Fast. ThanksJoseph O. | Expérience générale
I've had storage for a yr, when going to make payments something was always wrong with computer which cause delays in my timing. Besides of a couple of ex employees , everything else went pretty well.ladonna w. | Expérience générale
Great storage facilitylatovia p. | Expérience générale
Manager was completely unprofessional and had to wait almost an entire hour for them to fix a mistake they madeJoshua B. | Expérience générale
Ms Q and her staff are excellent to deal with. U-Haul Corporate customer service is the worst that i have ever had to deal with. I am not sure i would ever use U-haul for a cross country move again.Troy H. | Premières impressions
Great peopleChanna a. | Premières impressions
There aren't enough employees to help all the customers so they have to wait a long time. We moved out on the 30th but they think we're still there, asking us for $ we don't owe! Called corporate.Johnathan M. | Expérience générale
Overall the service was good.WANDA R. | Expérience générale
The company was good for what I needed. I was not informed of entry procedures upon move in. I noticed a change in staffing and this got better. But, I also wasted time because of slow service.Millie W. | Expérience générale
The worst customer service in the world. I had to liaise and communication for the movers to uhaul. That's not my job and not what I paid for. Staff was rude and not trained on anything. Never again.Amanda L. | Expérience générale
I cleared out my unit on March 6th and I went to the front office to notify staff that I moved out and the associate said 'OK.' My credit card was charged the next day and they put the C/O as the 8th.Abdul Raheem H. | Expérience générale
Great locationSteven P. | Expérience générale
You have people on the desk who don't know how to do standard tasks. If not for a U-Haul corp employee who happened to be there, we could not have done what needed done.Steven P. | Premières impressions
AwesomeREGINA W. | Expérience générale
Great, great people and very professional, willingness to go over and beyond to make sure everything is good and you are satisfied with the truck and/or purchase.renee a. | Premières impressions
Anytime I had questions, someone was available and always willing to help. Great team, even when we moved out!Otisha M. | Expérience générale
Due to their negligence my boxes were water damaged, mainly my prescription medications & now I have to file a claim. Whenever the manager or employees gave me their word there was no follow through.Katherine P. | Expérience générale
I was very pleased with my experience at the Pompano Beach location where i initiated my move. However my experience at the Snellville location was horrible. The experience made me regret using Uhaul.tabu l. | Expérience générale
Very helpful and kind!amber s. | Expérience générale
The facilities and the staff was excellent and the service was great as well. I was satisfied with my experience and stay. THANK YOU.THOMAS W. | Expérience générale
The U-Haul experience utilizing the 800 number to make reservations was the worst experience i have ever encountered. They didn't have unloading help at the destination even though it was requested.mike d. | Expérience générale
This is a very clean facility with a friendly staff. I feel the prices are a little high for such small spaces.Christina C. | Réservation
I didn’t like the fact they charge for a whole month when I didn’t occupy it for whole monthDebra S. | Expérience générale
The staff went above and beyond their job duties.CRYSTAL J. | Expérience générale
Good folks to work with, always helpful.Don T. | Expérience générale
Great jobDIONNE B. | Expérience générale
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