Évaluations des clients U-Haul Moving & Storage of South Amarillo
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of South Amarillo
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
JIM N. le
The service at this facility is always excellent. Thank you for a great job and I always enjoy the level of service and my interaction with the staff.
Martha C. le
I was told the truck had 1/2 a tank of fuel and that it would be enough to get us to Fort Stockton without having to fuel again until we reached our destination. Whereas, it had just a little more than 1/4 tank of fuel and we had to add fuel before leaving Amarillo and still had to add fuel 1.5 hours before reaching out destination.
Bobby C. le
Very easy to do business with.
Amanda W. le
Super easy drop off. Hopped in the store, and there was no wait. They detached and dropped the trailer for me, printed me a paper recipt.
Kyle A. le
When I first set up my account I reserved the biggest room available. When I showed up I was told they don’t do reservations and my unit wasn’t available. I had nothing but trouble for two years.
Michael P. le
Great customer service, service person met me promptly when i pulled up and quickly disconnected the trailer. i told him about the taillight not working and he said they would make sure it was fixed.
Ronald W. le
I wasn't expecting a turn knob for the shifter or the "key" to start the pickup truck. Truck was a nice Dodge Ram pickup truck, I enjoyed driving it. I like the different locations of load rings in the bed. The truck also had a remote arm/disarm and panic button on the key/fob. The tailgate also locks when truck is locked. I hope to need rental truck again!
Laraine H. le
I
Joel S. le
Worst service ever was over charged atleast 20 bucks and then the asst. Manager said he couldnt do anything at all to help me. They charged me for the miles someone else used.
William C. le
None
CATHY W. le
From Amarillo Texas to Mechanicsburg Pennsylvania then to Kannapolis North Carolina I had to add 6 quarts of oil, 6 quarts of transmission fluid and a gallon of antifreeze. I do not believe this truck has been maintenance in a long time. The steering in it was awful even though power steering fluid was full. I spent over $80 just to keep this truck on the road so I could get home. Please make sure to inspect your vehicles before giving them to someone so they dont have to go through what I did. It made an already stressful situation even more stressing.
Chasity R. le
I reserved on open 6x12 trailer online and when I arrived I was told I was put into an enclosed since the other was already reserved. Update your website so people know exactly what they are getting. I ordered an open one since it’s easier for y’all people to carry items on vs having to bend while carrying heavy items to duck due to being enclosed. I wasn’t happy but needed the trailer, I would’ve cancelled too if I had known this information. Very descriptive
Dick W. le
The two men I had contact with were great to work with. Friendly and professional.
dana y. le
This place was very helpful.
Connie B. le
UHaul is understaffed with qualified personnel. These young men work hard and try to get everything done. Last night, 2 people in shop- only one could do the work and it was too busy. I tried to call the shop and, literally, never got through. That would have been a good thing to find out on the phone rather than driving there to find out. But the young men who work there do their best to make up for being understaffed. I blame UHaul leadership for screwing over its employees and ultimately its customers by not staffing places adequately
David H. le
Understaffed. Seemed more interested in selling propane. Despite making a reservation and a time to pick up equipment they had to go put the furniture pads in and hook up the trailer. Should have been as easy to pick up as the after hours drop off was.
clint B. le
Increase employee numbers a little. The men were all great but a little short handed.
Joe O. le
Great Service, Very nice folks.
betty p. le
I have been doing business with U Haul for many yrs always find it a great place
Sexton C. le
It was expensive
trent m. le
Sound piece of mind knowing our possessions were protected
Philip J. le
Lane and his coworkers were very professional and helpful in arranging the storage unit rental. Also helpful was the access for the area, which enabled quick unloading.
jenna h. le
Great experience! Will use uhaul in the future!
trevor s. le
Great staff clean place
Juan O. le
Great experience, no issues! Will use again for sure!!
SHAWN B. le
Not very happy that I had to pay whole month's rental because I couldn't make it by 4/14 got home the 20th cleared the storage out shouldn't have to pay for a whole month for 6 days
Donald T. le
The customer service was outstanding. Very friendly service. They bent over backwards to accommodate my needs.
leisa h. le
Order fell through twice on a 15’ truck. A lot of paper work texting calls for nothing. Wasted a lot of time for noting. Don’t make promises your company can’t deliver..
robert d. le
Everything was great, The only problem I ever experienced was with the card reader for access into the storage area which only occurred 2 or 3 times
patrick n. le
The team in Amarillo were very informative as well as accommodating. Wasn't aware that I had a months FREE for storage until I arrived at their location. This saved me a time & pricing is competitive.
terry j. le
Exceptional customer service. Easy check-in. Very friendly staff. Perfect storage facility.
Byron R. le
Good friendly quick service. With clean facilities
brad f. le
Very helpful staff. Will return next time needed. Thanks again, Brad F.
richard h. le
I very seldom give out complements but you folks were outstanding, and went above expectations! Wonderful experience.. Thanks Judge Herman
CHARLES L. le
x
ALICE CAROLYN B. le
very helpful
Mark W. le
Facility excellent. Condition of contents in U-box not good.
CATHY B. le
Thanks
Debbie H. le
The service when we arrived at the Oklahoma destination was not friendly nor welcoming. We asked for help to take the car hauler and vehicle off of the U-Haul. We were treated very rude.
Charles H. le
Had no problems easy in and out. Clean units. Will use U-Haul again if needed.
marisa j. le
Only thing is I wish it was a 24 hour unit without having to purchase that option
manuel f. le
Thank you Colten and staff did great job overall on customer service and needs. Look forward to doing business with you in near future. Thank you, Manuel Fernandez
David T. le
Had roaches when I got my stuff back
don s. le
Staff went above and beyond to help us get a dead battery charged when we had to move out of our lot.