Customer Reviews for U-Haul Moving & Storage of South Amarillo

Évaluation :

5

Make sure the trucks are clean

Évaluation :

2

My complaint is not with the staff. I reserved a truck for mobil pickup at 7:30 am, and it was not prepared and ready to go until 9:00am.

Évaluation :

5

Staff was very friendly and helpful. Truck was clean and maintained. I got my correct, updated charges processed shortly after return. There wasn't anything I could say needs improvement.

Évaluation :

1

Honestly you have 1 employee that knows what they are doing the person who did my contract straight up said she wanted to go home and drink and somehow fucked up the contract anyways they didn't have my dolly 0/10 this is the worst experience I have every had hands down.

Évaluation :

4

No A/C. Windshield needed cleaning.

Évaluation :

5

Staff was helpful, friendly and cheerful. I was in and out of the store relatively fast. Thanks for your help.

Évaluation :

5

expand parking area

Évaluation :

5

Always have a good experience here. The gentlemen helping me unhook was nice and even though it was a long morning, he was in good spirits. Construction is making it hard to navigate the lot so you need to update your website to reflect that.

Évaluation :

1

I reserved a truck and an interior storage on the same day at the same time, but when I arrived at this store, the storage was already rented by someone else. I thought they made a mistake and asked the owner how could this happened without any notification? He said “it happens all the time”. The word “Reservation” means nothing to these people. I would tell your next customer do not waste your time at this store and do your business else where.

Évaluation :

5

Abe at store 66 in Amarillo was an absolute blessing. He did WAY more to help us out than I could have ever asked. I'm not sure what y'all pay him but give that man a raise. It was amazing to be taken care of by somebody with true pride and passion for their job.

Évaluation :

5

The ignition key stuck made if challenging to turn on car. Right front tire low pressure warning light. Not able to rent 4 Wheel dolly due to none available.

Évaluation :

1

Reserved an appliance dolly on-line. Arrived and was told they did not have any, not that he went into the back to look. As such, had to jump through hoops to find another one in town. When returning the trailer a few hours later, the same representative was offering the availability of appliance dolly's to another customer. True, several could have been returned between my two visits, but I find it rather unlikely.

Évaluation :

1

Did not have a hand cart that was reserved. Said it wasn't “something they tracked.” Made no effort to find one and I was only told this as I was picking up the equipment and ready to move. Spent an extra hour driving around to find one. Poor service, poor attitude, do not retain.

Évaluation :

4

Website set up to make dolly reservations unavailable if they are not going to be available the day of pickup.

Évaluation :

5

Great experience and good service! Thank you!

Évaluation :

4

It's a very trafficked uhaul so next time I might have used a less busy one. They had double booked our 26 footer and were out of dollys. All were ordered in advance.

Évaluation :

5

Was good experience. Returned late due to family emergency and couldn't get back before due date.

Évaluation :

5

Associate checked the equipment in quickly and was very courteous.

Évaluation :

3

I was going to inquire about the light hook up on my truck and if they could butbit was obvious that the rep was in a hurry to get us out of there

Évaluation :

5

Wonderful team at this location, kind and helpful every time.

Évaluation :

2

The staff were very helpful, polite, and professional. Unfortunately, I returned the trailer 1,5 hours after renting it, and returned it while the business was still open, and with a employee watching me do so. It wasn't 'checked back in" until 2 PM the next day. I was then charged for a two day rental. I had to spend 1 hour and 7 minutes on the phone with Uhaul to receive my $24 refund.

Évaluation :

4

👍

Évaluation :

5

I EXPLAINED MY SITUATION AND WAS UNAWARE I WAS GETTING CHARGED FOR EXTRA MILES. I PUT IN A DISPUTE FOR APPARENTLY GOING OVER 116 MILES BACKTRACKING TO SECURE MY VEHICLE FOR TOW BACK TO NEW MEXICO.

Évaluation :

4

The front of the truck was clean & looked great. Judging from how good it looked up front, I neglected to open the back of the truck. When we got ready to load, It was filthy from previous customer hauling some kind of wood. There was tree sap & saw dust in the back of the truck. No attempt was made to even sweep it out.

Évaluation :

4

Hire more staff for Saturday mornings. Check the cabs of trucks including under and behind the seats for Gatorade bottles that may have been left by previous renters.

Évaluation :

4

Construction work going on

Évaluation :

5

Excellent store and service center.

Évaluation :

1

Customer service was awful. Three workers carried on a conversation for several minutes before acknowledging me. This conversation consisted of very unprofessional language.

Évaluation :

5

I had fantastic customer service.

Évaluation :

1

Extremely poor communication. Customer service through phone near useless and store phone never answered

Évaluation :

4

Was little confused when returning trailer. There are “returns” signs pointing in multiple directions. Still overall good experience.

Évaluation :

5

The staff is so so helpful and knowledgeable

Évaluation :

1

Was told by a customer service rep that I would not be charged due to my vehicles transmission breaking down. I was charged $22 for “late return” when in fact, it was actually returned the day it was supposed to be returned.

Évaluation :

4

Maybe have extra dollys available

Évaluation :

4

Keep up the good work. Agents are knowledgeable and courteous. Overall good experience.

Évaluation :

4

It was al good thank you

Évaluation :

5

They got me situated while making sure I got a discount. Great people.

Évaluation :

3

I dropped off truck after hours. Only recommendation would be to make signage more clear. Drop off signs were somewhat confusing.

Évaluation :

2

Customer service is lacking. Do not greet customers when entering the store and act as if they are being “put out” when interacting with customers. Truck was not at the promised location and no phone call prior. Went to new location and still no truck. Employee acted as if He was not going to provide a truck when I had a reservation for more than a MONTH! I had movers scheduled and needed to be in San Antonio the next day. U-Haul must do a better job having reserved vehicles ready for customers or their reputation will continue to degrade.

Évaluation :

1

The whole experience was crap. Set a reservation for a uhual and moving blankets a month in advance. Get to the day “we already ran out of moving blankets, oh and the uhual is completely out of gas.” What is the point in reserving something if it doesn't hold it for you? I instead had to go buy a bunch of blankets to move. The uhual had 141k miles on it, was ran into the ground with a transmission that would hardly ever shift, it would just high rev then eventually slam into gear. Then i go to drop the vehicle off before office hours, the website isn't working so I cannot get it checked in, whatever, i leave the keys and the invoice in the drop box. Around 1Pm i still had not received an invoice. Call, call, call, call. Nobody ever answers the freaking phone. So now we had to travel all the way back into town to find out that it wasn't ever checked in. Fix this store. Get a new manager or something, because obviously he/she gives no care about the customer.

Évaluation :

1

The workers had other customers when I arrived, and would just get up and leave but not acknowledge my presence, like to at least say “ Myself or someone will be with you soon”. That was when I went the first time, second time was when I returned the equipment and the guy assisting me was worse, we established why I was there and he asked me I wanted a receipt and I said yes, then he got up didn't say where he was going and literally had me and my boyfriend in there for 30 minutes waiting, so I sent my boyfriend out to see where he was and my boyfriend said he was standing between the trucks on his phone and say my boyfriend and put his phone up right away! Over all staff at this location VERY UNPROFESSIONAL! And upon receiving the worst service, I was overcharged! Had a receipt for one price and my bank account showed a more different amount! I definitely won't return there! Not recommend!

Évaluation :

5

Inform customers when equipment order gets split and give them both order numbers.

Évaluation :

5

Ce n'est rien

Évaluation :

5

I can think of nothing.

Évaluation :

5

In and out with no hassle

Évaluation :

5

The service here was great. Judy was extremely helpful in guiding me though the process. I purchased all of the insurance including roadside assistance. On my trip I had a blowout on the left front tire. It was not just a flat but a blowout. I was on Hwy 84 between Snyder and Post, Tx, when it occurred. It was around 6pm. I called roadside assistance where it was over an hour to get someone to answer my call. While waiting I completed the help request on the app giving all of the details. When eventually getting someone on the phone to assist I downloaded pictures of the blown tire and damaged rim. I gave my exact location and direction of travel. Hours passed before being notified that someone out of Midland, Tx, was coming to replace the tire and rim with a 3 hour ETA. Knowing that uhaul knew via my records what kind of truck I was in I still gave details of which tire was blown, pics of that tire and the make and model of the truck to roadside assistance. The wrecker driver showed up with the right tire but the wrong rim. He then is being told to return to Midland a d advises me to call roadside assistance back to have them send someone else. By this time I am livid and I tell roadside assistance I have had it because they were not able to provide a service I had already paid for. I was advised that there was no one available to assist me but offered to have me towed to the nearest hotel. I said fine where I was told to wait for a call back. The wrecker that came and left returned to advise me he is now being told to tow me to Lubbock, Tx, to a hotel there 75 miles away. He then realizes that because I also was pulling a car dolly he would then have to return to pick that up after taking me to Lubbock. Remember he still has to eventually go back to Midland. I get a call from roadside assistance where she explains that she can't tow me to Post and get a room because they don't have a contract with anyone there. I explained how ridiculous this all was including the nonsense behind the back and forth effort to get all of the equipment to Lubbock. She said let me call you back and she eventually did. Its now almost 2am. She calls back where she said she was able to get me a room in Post. We unloaded the car and I followed the wrecker 28 miles to the hotel in Post. He dropped the truck, went back and got the car dolly. I check in to the hotel at 3am after going thru hell with roadside assistance and losing a day of travel. Someone arrived the next morning put a tire and rim on and I was back on the road. I tell you all of this because I am a very sour consumer trusting that an alleged renown company would be able to proved a product that they proudly advertise. UHaul obviously needs to fix a huge problem and they can start by refunding me my money for all of my inconvenience including putting my safety in question on the side of a busy hwy in the middle of nowhere for many hours of the night

Évaluation :

5

Great customer service even when extremely busy took time to assist everyone

Évaluation :

5

Everything good

Évaluation :

5

Everything went great‼️💯👍🏽

Évaluation :

4

.....

Évaluation :

4

Didn't have enough furniture pads for what I needed. Otherwise things went very well.

Évaluation :

5

Great and dependable service!!

Évaluation :

5

Well done! Great customer service!

Évaluation :

5

On your smaller trailers like I rented, it would be nice if you had maybe a half-day rental charge. I used the trailer for one hour and brought it back only to pay a whole-day cost. Thank you, Kim Barlow

Évaluation :

4

Storage had no lighting.

Évaluation :

5

Was very happy either service!

Évaluation :

5

Easy znd convenient!

Évaluation :

5

Too bad we had to move because of the renovation y'all are doing. Thanks

Évaluation :

3

Our stuff was stolen from our camper, the person there took pictures and said they would look at the cameras. When I checked back a couple of months later they forgot to even record the incident or check the cameras. The manager seemed to have covered the fact that it wasn't taken care of by saying "they never check cameras for stolen incidents"

Évaluation :

1

Very poor customer service. After being a customer for 2 years was told to get my stuff out with only a week warning they where closing the rv parking. Also parts where stolen off my camper

Évaluation :

5

Can you please send the receipt to jewell.moore@hrblock.com

Évaluation :

5

It was quick and easy to set up, the facilities were clean and the dolly's were always available. If I need a storage facility again, I would come back.

Évaluation :

4

Friendly staff. Decent rates.

Évaluation :

5

They only had one size unit available which was still too small I called their other location they had even a smaller unit only available then right at the last minute as I was in the parking lot they informed me at the location I was at that they were able to get me a slightly bigger unit that one had just become available instead of letting me drive off they took the time and consideration I greatly appreciate it I would highly recommend U-Haul for storage and moving it was an interesting experience for the fact that the employees actually cared about someone even like me to walk in and still find me a better unit and not giving up in doing so that is an act of service you do not see too often anymore to go a little above and beyond goes a long way thank you don't stop hiring employees like that and continue your services as is

Évaluation :

4

Gate had a few issues. Had to put in code multiple times for it to open.

Évaluation :

2

I was very dissatisfied with the service I received. Moving into my unit should've been super easy because I had a reservation, but when I got there you didn't have a unit available in the size I reserved and your employees tried to railroad me into paying more for a bigger unit when I didn't need more storage space. If someone makes a reservation you should always be prepared to honor that reservation, or at least honor that price, without customers having to argue with 3 different employees.

Évaluation :

5

Clean and weather proofed. easy access and very secure.

Évaluation :

5

Everyone was very friendly. It was clean and easily accessible.

Évaluation :

3

The first guy that helped me reserved everything but told me that the first month wouldn't be free and that that has never been a "thing" then told me that I could turn in the truck late after hours. Then came back in and another employee told me the exact opposite. It would be great to have all workers on the same page with the company policies to reduce confusion. Other than that my experience with uhaul has always been good.

Évaluation :

3

Storage units are poorly maintained

Évaluation :

5

Great service

Évaluation :

5

Some counter training is still needed for the new but, your people go way above and beyond to help very appreciated. I have suggested your location to very many people. I work for the city and see a lot every day. Merci.

Évaluation :

5

This location is excellent. Much better than the rest of the corporation' overall

Évaluation :

3

On u-boxes, you are great but vehicle storage is horrible. My Motorhome was vandalized and catalytic converter was stolen. It had only been in storage for 5 weeks. You refund my money for July storage. Then texts are sent to me about not paying and late charges. Received several of this texts from Dan Somers. It took multiple calls to straighten this out. Poor customer service.

Évaluation :

5

After dealing with a number of uhaul "facilities@ this is the ONLY one that had any clue about anything. The two young men there were friendly, professional and very helpful. Ian and Jaden? They were great. Don't use another facility.

Évaluation :

5

Keep up the good service thank you.

Évaluation :

1

The door to our unit was broken & took several complaints from us before it was fixed. The staff were rude, hateful, & unhelpful on multiple occasions. Most of the time I felt like they were inconvenienced just by being there. I would not recommend this facility.

Évaluation :

5

Thank you for being there for us when we needed you!😊

Évaluation :

4

Most of staff very helpful. You have one guy who flippant and rude to customers in the store and on the phone. He also wasn't a team player. He tried to show his superiors over other workers. He refused to get the assistant manager. I know him when I see him. His attitude could cause the list of future customers.

Évaluation :

4

Although a little shorthanded at times the staff are very friendly knowledgeable especially the manager Dan. He's always so calm and knows what he's doing. Highly recommend this location

Évaluation :

5

Very courteous and friendly staff, and they went out of their way to help.

Évaluation :

3

I have never had a bad experience with Uhaul outside of every time I visit or use this location it takes so long for me to helped or get anything done. Staff are very helpful and kind, but facility is very understaffed. All I needed to do was check out of my unit and I waited 35 minutes just to hand in a lock and get a receipt. My need was less than 2 minutes long and I waited 35. This is not the first time I have waited here. Great place, but poorly staffed.

Évaluation :

5

Only negative doesn’t offer military discount which is sad

Évaluation :

2

Storage was fine, its yall employees that suck. Rude as and just the worst. Except Jayde, he was cool.

Évaluation :

5

The whole expierience was great my only problem is i was told the unit he switched me to from my original choice was bigger but in fact its smaller and its not big enough for what i need to store

Évaluation :

5

0

Évaluation :

5

great service, Jayden was very professional and knowledgably

Évaluation :

4

Everyone was very helpful

Évaluation :

5

These employees at Western street and Canyon E-way are always friendly and helpful! Always!!

Évaluation :

5

Friendly workers, easy process.

Évaluation :

5

Great experience with check-in, move-in, and rental! Very kind staff and manager made certain we were able to access the unit within minutes of our rental.

Évaluation :

5

Friendly, and painless

Évaluation :

5

Very easy to work with

Évaluation :

2

We had our camper burglarized and have a loss of over $3,000. UHaul failed to notify us that there was already a prior break in at their facility. The lot is not secure and should have razor wire installed.

Évaluation :

5

Dan was very friendly and informative.

Évaluation :

4

Uhaul has served our community for many years.its hard work for your employee's to take the time to generate your paperwork on top getting what the customer needs. Purchases like boxes take way to long. I feel sorry for your underpaid employees.

Évaluation :

4

The storage room needed lighting. It was kind of dark. The only light came from the hallway outside the room

Évaluation :

4

Very helpful when my daughter needed to quickly store her belongings during the COVID-19 situation. Merci.

Évaluation :

5

Great storage facility and great staff!

Évaluation :

2

The only complaint I have with U-Haul is in regards to the processing automatic draft payments and the $15 dollar processing fee associated with deactivated debit cards. In this modern electronic banking world in which we all live, fraudulent activity on one's debit/bank account is very common occurrence. Fraudulent activity almost always triggers one's debit card to be deactivated by the issuing banking institution and requires the holder of the debit card to contact every entity that has an automatic draft or auto pay associated. Rather than offer a courtesy call, email, etc. when a payment is declined by a debit card that has been deactivated due to fraudulent activity, U-Haul simply adds a $15 fee as if the account was overdrawn. The storage facility to which I moved to does not tack on ridiculous fees and offers a courtesy call when payment cannot be processed.

Évaluation :

1

Had a vehicle in storage for months and turns out this location leaves the gate open all hours of the day and night and pays no attention to customer belongings. I decided to have the car shipped to me upon finding this out, the truck driver was able to enter the facility, work with a local tow driver, get to the back where my truck was, load it and drove off without so much as a gate code. Had also been trying to get in contact with the employees on location to help set up the shipping and for over a month all I could reach is corporate customer service because the location refused to answer or return any calls. I also ended up paying an extra month because of the same issue. Do not reccomend. Search elsewhere for a storage facility.

Évaluation :

5

Very nice to work with

Évaluation :

3

I had no choice but to move from Uhaul to another storage unit because my monthly payment went up. I got the same size unit for $40 less a month. The pricing is ridiculous.

Évaluation :

3

Just won't work with me at all when I was diagnosed with stage 3 cancer.

Évaluation :

2

When I first set up my account I reserved the biggest room available. When I showed up I was told they don't do reservations and my unit wasn't available. I had nothing but trouble for two years.

Évaluation :

5

This place was very helpful.

Évaluation :

5

I have been doing business with U Haul for many yrs always find it a great place

Évaluation :

3

It was expensive

Évaluation :

5

Sound piece of mind knowing our possessions were protected

Évaluation :

4

Lane and his coworkers were very professional and helpful in arranging the storage unit rental. Also helpful was the access for the area, which enabled quick unloading.

Évaluation :

5

Great experience! Will use uhaul in the future!

Évaluation :

4

Great staff clean place

Évaluation :

5

Great experience, no issues! Will use again for sure!!

Évaluation :

2

Not very happy that I had to pay whole month's rental because I couldn't make it by 4/14 got home the 20th cleared the storage out shouldn't have to pay for a whole month for 6 days

Évaluation :

5

The customer service was outstanding. Very friendly service. They bent over backwards to accommodate my needs.

Évaluation :

1

Order fell through twice on a 15' truck. A lot of paper work texting calls for nothing. Wasted a lot of time for noting. Don't make promises your company can't deliver..

Évaluation :

4

Everything was great, The only problem I ever experienced was with the card reader for access into the storage area which only occurred 2 or 3 times

Évaluation :

5

The team in Amarillo were very informative as well as accommodating. Wasn't aware that I had a months FREE for storage until I arrived at their location. This saved me a time & pricing is competitive.

Évaluation :

5

Exceptional customer service. Easy check-in. Very friendly staff. Perfect storage facility.

Évaluation :

5

Good friendly quick service. With clean facilities