Customer Reviews for U-Haul Moving & Storage of South Amarillo

4 769 évaluations

5316 Canyon Dr   Amarillo, TX 79109
(I-27 @ S Western St)

(806) 353-7421

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(806) 353-7421

5316 Canyon Dr
Amarillo, TX 79109
(I-27 @ S Western St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Skylar A. 
Évaluation :
3

I dropped off truck after hours. Only recommendation would be to make signage more clear. Drop off signs were somewhat confusing.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond P. 
Évaluation :
2

Customer service is lacking. Do not greet customers when entering the store and act as if they are being “put out” when interacting with customers. Truck was not at the promised location and no phone call prior. Went to new location and still no truck. Employee acted as if He was not going to provide a truck when I had a reservation for more than a MONTH! I had movers scheduled and needed to be in San Antonio the next day. U-Haul must do a better job having reserved vehicles ready for customers or their reputation will continue to degrade.

Kevin O. 
Évaluation :
1

The whole experience was crap. Set a reservation for a uhual and moving blankets a month in advance. Get to the day “we already ran out of moving blankets, oh and the uhual is completely out of gas.” What is the point in reserving something if it doesn't hold it for you? I instead had to go buy a bunch of blankets to move. The uhual had 141k miles on it, was ran into the ground with a transmission that would hardly ever shift, it would just high rev then eventually slam into gear. Then i go to drop the vehicle off before office hours, the website isn't working so I cannot get it checked in, whatever, i leave the keys and the invoice in the drop box. Around 1Pm i still had not received an invoice. Call, call, call, call. Nobody ever answers the freaking phone. So now we had to travel all the way back into town to find out that it wasn't ever checked in. Fix this store. Get a new manager or something, because obviously he/she gives no care about the customer.

Taylor B. 
Évaluation :
1

The workers had other customers when I arrived, and would just get up and leave but not acknowledge my presence, like to at least say “ Myself or someone will be with you soon”. That was when I went the first time, second time was when I returned the equipment and the guy assisting me was worse, we established why I was there and he asked me I wanted a receipt and I said yes, then he got up didn't say where he was going and literally had me and my boyfriend in there for 30 minutes waiting, so I sent my boyfriend out to see where he was and my boyfriend said he was standing between the trucks on his phone and say my boyfriend and put his phone up right away! Over all staff at this location VERY UNPROFESSIONAL! And upon receiving the worst service, I was overcharged! Had a receipt for one price and my bank account showed a more different amount! I definitely won't return there! Not recommend!

Monica G. 
Évaluation :
5

Inform customers when equipment order gets split and give them both order numbers.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy C. 
Évaluation :
5

Ce n'est rien

cary S. 
Évaluation :
5

I can think of nothing.

David R. 
Évaluation :
5

In and out with no hassle

LORIE A. 
Évaluation :
5

The service here was great. Judy was extremely helpful in guiding me though the process. I purchased all of the insurance including roadside assistance. On my trip I had a blowout on the left front tire. It was not just a flat but a blowout. I was on Hwy 84 between Snyder and Post, Tx, when it occurred. It was around 6pm. I called roadside assistance where it was over an hour to get someone to answer my call. While waiting I completed the help request on the app giving all of the details. When eventually getting someone on the phone to assist I downloaded pictures of the blown tire and damaged rim. I gave my exact location and direction of travel. Hours passed before being notified that someone out of Midland, Tx, was coming to replace the tire and rim with a 3 hour ETA. Knowing that uhaul knew via my records what kind of truck I was in I still gave details of which tire was blown, pics of that tire and the make and model of the truck to roadside assistance. The wrecker driver showed up with the right tire but the wrong rim. He then is being told to return to Midland a d advises me to call roadside assistance back to have them send someone else. By this time I am livid and I tell roadside assistance I have had it because they were not able to provide a service I had already paid for. I was advised that there was no one available to assist me but offered to have me towed to the nearest hotel. I said fine where I was told to wait for a call back. The wrecker that came and left returned to advise me he is now being told to tow me to Lubbock, Tx, to a hotel there 75 miles away. He then realizes that because I also was pulling a car dolly he would then have to return to pick that up after taking me to Lubbock. Remember he still has to eventually go back to Midland. I get a call from roadside assistance where she explains that she can't tow me to Post and get a room because they don't have a contract with anyone there. I explained how ridiculous this all was including the nonsense behind the back and forth effort to get all of the equipment to Lubbock. She said let me call you back and she eventually did. Its now almost 2am. She calls back where she said she was able to get me a room in Post. We unloaded the car and I followed the wrecker 28 miles to the hotel in Post. He dropped the truck, went back and got the car dolly. I check in to the hotel at 3am after going thru hell with roadside assistance and losing a day of travel. Someone arrived the next morning put a tire and rim on and I was back on the road. I tell you all of this because I am a very sour consumer trusting that an alleged renown company would be able to proved a product that they proudly advertise. UHaul obviously needs to fix a huge problem and they can start by refunding me my money for all of my inconvenience including putting my safety in question on the side of a busy hwy in the middle of nowhere for many hours of the night

Randall B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arthur P. 
Évaluation :
5

Great customer service even when extremely busy took time to assist everyone

Jesus A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Everything good

Shane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIS B. 
Évaluation :
5

Everything went great‼️💯👍🏽

Lucas D. 
Évaluation :
4

.....

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERICHO TECH FO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S.  |  Expérience générale 
Évaluation :
4

Didn't have enough furniture pads for what I needed. Otherwise things went very well.

Randy J. 
Évaluation :
5

Great and dependable service!!

Tarenzo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry T. 
Évaluation :
5

Well done! Great customer service!

Jack M. 
Évaluation :
5

On your smaller trailers like I rented, it would be nice if you had maybe a half-day rental charge. I used the trailer for one hour and brought it back only to pay a whole-day cost. Thank you, Kim Barlow

Kim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toby W. 
Évaluation :
4

Storage had no lighting.

Tim L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis P. 
Évaluation :
4

The 24/7 pickup did not work for me. When I logged in to pick up the truck, it could not find my position even after confirming my smartphone setup was correct. I had to go in to the facility to check out the equipment. Other than that, all else was fine.

John Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy S. 
Évaluation :
5

Always a great place to rent u-hauls from. That's why I keep coming back.

Joseph N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
5

I love this office. The employees are attentive and always willing to serve the customers.

John Q. 
Évaluation :
5

The locations were fine. The fact that we had to drive four extra hours a day later than we booked a truck to get a truck, that part it so good. We were confirmed and given the option to pay before we were told there was no truck in our area on the day we requested. We had to drive two hours a day later and drive back to our location two hours before we could begin our move, and the call center person did not even know the correct date of our pick up. So we find out at 6 PM the day before we are to get a truck at 9:30 AM the next morning that all that won't happen. That is not a good deal…

Marlin C. 
Évaluation :
1

The location service was fine but Uhaul treats people terribly. We had a reservation for 6 weeks and got there to not have a truck available anywhere in town. THATS WRONG AND YOU DO IT ALL THE TIME. What is a reservation for? You caused us a great deal of trouble. We were taking 100 kids to camp and had no way to haul their luggage and equipment. Screw Uhaul!

GREGGORY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don A. 
Évaluation :
5

Everything was handled quickly & professionally. The reps at the store were courteous & friendly.

Amelia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA R. 
Évaluation :
5

The experience was excellent from start to finish

Gregory H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PatriciaE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

walter P. 
Évaluation :
5

I have no suggestions for improvement. Prices were fantastic and service was great!

Russ L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry H. 
Évaluation :
5

Your all good. You had the truck we needed. Supplies for packing. It was all there. Staff were very helpful.

Edwin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Didn't realize this one didn't have a ramp or rentable dolly inside. My fault more than anyone's for not checking though. Size matters lol

Walker G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
1

I was told I was signed up for a deal of $79ish for 100 miles @ $0,29/mile yet my receipt said I was charged 116 miles @ $0,69/mile. I questioned what the breakdown was for the original deal I was signed up for. They said I got the deal and the computer just figures it up and that I received the deal. I asked how I am to make sure I wasn't overcharged and charged incorrectly. The guy told me that there's no way the computer could have charged me incorrectly, it does it automatically so I felt stuck. I feel I was, likely, overcharged. I even guestimated when I signed up that I would use 200 miles so that I wouldn't go over. I'm just not confident in the transaction and the guy seemed like he didn't want to be bothered with looking into it (or likely didn't know how to research my concern) and I was dropping off the van on my way to work and didnt have enough time to push the matter; nor did I want my husband to get involved and make a scene. Therefore, I just let it go. Lucky for U-haul. Probably worked to their advantage and I got screwed. Ugh!

Kathryn K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri B. 
Évaluation :
5

Make drop off prices more efficient.

Emiil R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Zach is fantastic! Excellent job!!

laurel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty W. 
Évaluation :
5

Everything was great!

jacob V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arty P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN R. 
Évaluation :
4

I was notified less than an hour prior to my pickup time that my rental location had changed. In the future it would be great to avoid that kind of confusion, but very glad the trailer I reserved was available.

Albert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Don C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marisela O. 
Évaluation :
5

The store was really busy, and we had to wait a long time for our scheduled pick-up but overall the staff was friendly and made sure we had what we needed.

Haley M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Easy drop off.

CARL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Q. 
Évaluation :
4

Better hand off between online reservation and in-person/on-site handling of the reservation. Observing other customers, this appeared to be a common issue related to the technology.

Thomas M. 
Évaluation :
5

Have the right information for tow dolly. My pathfinder fit fine and strapped down fine with no issues.

Shawn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joel M. 
Évaluation :
5

You guys awesome you did very well and good customer service

AHMED A. 
Évaluation :
2

Problem with maintaining equipment. They went through three trailers before they could find one that I was able to take! Hitch did not work on first on. Lights did not work on second one. They had to do repair to the third one before I could take it. They were very apologetic for the issues, but I was there over an hour trying to get my trailer, not to mention I had to stand in line for 20 minutes waiting on two people in front of me due to only one person behind counter.

ROBERT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cole P. 
Évaluation :
5

Good service. The experience was easy, and went as expected.

Christopher E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin W. 
Évaluation :
4

Assure people who stop in to set up for a uhaul rental that the information is not kept on record. I assumed all the questions answered on the day I made my appointment pickup date were being viewed by the employee I was giving money to. Turns out I had to re-answer a number of questions including do I want Insurance, how much, Do I want a dolly, etc, etc. The employee helping me did not ask if I needed a dolly in my second round of questioning. When the uhaul was being attached to my truck I just happened to ask if the dolly was in the back end. End up - NO Dolly. I had to go back inside and take care of the issue. I was unhappy to re-answer questions I had previously answered. Just let the customer know upfront that the only info saved is the name, date of pickup and destination. Please see comments on return for additional information.

DARLENE Kay F. 
Évaluation :
3

A bird flew in front of me on the interstate and struck the blinker lens. The blinker lens broke. The rest of the headlight lens and assembly is still in fine condition. The lens for the blinker on this van costs between $20 and $40 online. The actual replacement of the lens takes five minutes, and requires no special mechanical abilities or knowledge. Certainly someone on staff there at UHaul could replace it. Not to mention, I know you guys insure your rental vehicles. It's not like this is costing UHaul any money to fix. There is no way it should cost $150 (additional) to replace such a cheap and easily replaced part. Especially considering the fact that I actually didn't make any errors in driving or strike anything myself. People cannot control the movements of birds. I didn't even see it until the instant it flew in front of me. I was up front with UHaul about what happened. And I regret that. It seems that it pays to lie to UHaul and hope they don't find the damage. Because if you are honest and up front with them, they will damn sure charge you for it. If you lie, there's a chance at getting away with it. It's an imperfect company policy, as it incentivizes customers to lie and take their chances, while punishing those who are honest. I try to do everything by the book. I'm used to people rewarding someone for their honesty. Or at least not punishing them for it. The circumstances were beyond my control and I will never forget how angry UHaul has made me over this insignificant issue. This should not have been a big deal to UHaul or to me. Things happen. Lenses are easily, and cheaply replaced. They should have just taken the explanation and kept the rate what it was. Or even charge me the $20-$40 it actually costs to replace the part. Hell, make it $50 and throw $10 in there for the 5 to 10 minutes it takes to replace the lens. But $150 for a $20 part doesn't add up in my world. Had I actually stuck something, for example, backed into a light pole, I would happily pay the $150 waiver. It's a good deal if there is actual damage to the vehicle. However, when the damage is minute, a customer is in no way incentivized to be honest by the current policy in place. If I had only been charged the cost of the lens, I would be inclined to do business with UHaul in the future. I have had good experiences with UHaul in the past. I can take responsibility for the price of a new lens. I do not accept responsibility for 300 %-750 % the cost of a new lens (depending on which price it is purchased at). This situation makes my blood boil and I will go far out of my way to avoid using UHaul or their products again. I will inconvenience myself, out of spite, to make sure I do not give UHaul anymore of my money. Call it petty if you want. I just call it being an informed consumer. I do not forget when a company treats me this way.

Brandon T. 
Évaluation :
5

Great customer service and fast check in !!!!

JOE O. 
Évaluation :
5

The app kept hanging up but the staff was able to help and improve my experience.

Temple M. 
Évaluation :
5

Very helpful employees

Lorelei M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keisha M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron T.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

hayley b.  |  Expérience générale 
Évaluation :
5

Was very happy either service!

Ron S.  |  Premières impressions 
Évaluation :
5

Easy znd convenient!

Debra H.  |  Online Move In 
Évaluation :
5

Too bad we had to move because of the renovation y'all are doing. Thanks

Marry H.  |  Expérience générale 
Évaluation :
3

Our stuff was stolen from our camper, the person there took pictures and said they would look at the cameras. When I checked back a couple of months later they forgot to even record the incident or check the cameras. The manager seemed to have covered the fact that it wasn't taken care of by saying "they never check cameras for stolen incidents"

Hector M.  |  Expérience générale 
Évaluation :
1

Very poor customer service. After being a customer for 2 years was told to get my stuff out with only a week warning they where closing the rv parking. Also parts where stolen off my camper

Zach H.  |  Expérience générale 
Évaluation :
5

Can you please send the receipt to jewell.moore@hrblock.com

Jewell M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

10K MOBIL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carla n.  |  Expérience générale 
Évaluation :
5

It was quick and easy to set up, the facilities were clean and the dolly's were always available. If I need a storage facility again, I would come back.

Lindsay P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reed E.  |  Expérience générale 
Évaluation :
4

Friendly staff. Decent rates.

jeffery j.  |  Premières impressions 
Évaluation :
5

They only had one size unit available which was still too small I called their other location they had even a smaller unit only available then right at the last minute as I was in the parking lot they informed me at the location I was at that they were able to get me a slightly bigger unit that one had just become available instead of letting me drive off they took the time and consideration I greatly appreciate it I would highly recommend U-Haul for storage and moving it was an interesting experience for the fact that the employees actually cared about someone even like me to walk in and still find me a better unit and not giving up in doing so that is an act of service you do not see too often anymore to go a little above and beyond goes a long way thank you don't stop hiring employees like that and continue your services as is

Michael B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

david w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reed E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca G.  |  Expérience générale 
Évaluation :
4

Gate had a few issues. Had to put in code multiple times for it to open.

Todd M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip B.  |  Expérience générale 
Évaluation :
2

I was very dissatisfied with the service I received. Moving into my unit should've been super easy because I had a reservation, but when I got there you didn't have a unit available in the size I reserved and your employees tried to railroad me into paying more for a bigger unit when I didn't need more storage space. If someone makes a reservation you should always be prepared to honor that reservation, or at least honor that price, without customers having to argue with 3 different employees.

Maria G.  |  Expérience générale 
Évaluation :
5

Clean and weather proofed. easy access and very secure.

Claudia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro B.  |  Premières impressions 
Évaluation :
5

Everyone was very friendly. It was clean and easily accessible.

Timothy N.  |  Premières impressions 
Évaluation :
3

The first guy that helped me reserved everything but told me that the first month wouldn't be free and that that has never been a "thing" then told me that I could turn in the truck late after hours. Then came back in and another employee told me the exact opposite. It would be great to have all workers on the same page with the company policies to reduce confusion. Other than that my experience with uhaul has always been good.

Jodie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valeria P.  |  Premières impressions 
Évaluation :
3

Storage units are poorly maintained

Dylon P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY H.  |  Premières impressions 
Évaluation :
5

Great service

Crystal R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnie L.  |  Expérience générale 
Évaluation :
5

Some counter training is still needed for the new but, your people go way above and beyond to help very appreciated. I have suggested your location to very many people. I work for the city and see a lot every day. Merci.

keith o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hayley b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pam b.  |  Expérience générale 
Évaluation :
5

This location is excellent. Much better than the rest of the corporation' overall

Scott M.  |  Expérience générale 
Évaluation :
3

On u-boxes, you are great but vehicle storage is horrible. My Motorhome was vandalized and catalytic converter was stolen. It had only been in storage for 5 weeks. You refund my money for July storage. Then texts are sent to me about not paying and late charges. Received several of this texts from Dan Somers. It took multiple calls to straighten this out. Poor customer service.

Leeann B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tonya V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H.  |  Expérience générale 
Évaluation :
5

After dealing with a number of uhaul "facilities@ this is the ONLY one that had any clue about anything. The two young men there were friendly, professional and very helpful. Ian and Jaden? They were great. Don't use another facility.

Scott M.  |  Premières impressions 
Évaluation :
5

Keep up the good service thank you.

Joe C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C.  |  Expérience générale 
Évaluation :
1

The door to our unit was broken & took several complaints from us before it was fixed. The staff were rude, hateful, & unhelpful on multiple occasions. Most of the time I felt like they were inconvenienced just by being there. I would not recommend this facility.

CRYSTAL N.  |  Expérience générale 
Évaluation :
5

Thank you for being there for us when we needed you!😊

Rebecca B.  |  Expérience générale 
Évaluation :
4

Most of staff very helpful. You have one guy who flippant and rude to customers in the store and on the phone. He also wasn't a team player. He tried to show his superiors over other workers. He refused to get the assistant manager. I know him when I see him. His attitude could cause the list of future customers.

Leeann B.  |  Premières impressions 
Évaluation :
4

Although a little shorthanded at times the staff are very friendly knowledgeable especially the manager Dan. He's always so calm and knows what he's doing. Highly recommend this location

Shaun S.  |  Expérience générale 
Évaluation :
5

Very courteous and friendly staff, and they went out of their way to help.

William H.  |  Premières impressions 
Évaluation :
3

I have never had a bad experience with Uhaul outside of every time I visit or use this location it takes so long for me to helped or get anything done. Staff are very helpful and kind, but facility is very understaffed. All I needed to do was check out of my unit and I waited 35 minutes just to hand in a lock and get a receipt. My need was less than 2 minutes long and I waited 35. This is not the first time I have waited here. Great place, but poorly staffed.

Eric C.  |  Expérience générale 
Évaluation :
5

Only negative doesn’t offer military discount which is sad

Johnnie L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shayden c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM K.  |  Expérience générale 
Évaluation :
2

Storage was fine, its yall employees that suck. Rude as and just the worst. Except Jayde, he was cool.

Devin H.  |  Expérience générale 
Évaluation :
5

The whole expierience was great my only problem is i was told the unit he switched me to from my original choice was bigger but in fact its smaller and its not big enough for what i need to store

Kimberly L.  |  Premières impressions 
Évaluation :
5

0

Sierra L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA D.  |  Premières impressions 
Évaluation :
5

great service, Jayden was very professional and knowledgably

DANIEL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lake Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAVIER A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H.  |  Expérience générale 
Évaluation :
4

Everyone was very helpful

Jillian H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tammie h.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

don s.  |  Expérience générale 
Évaluation :
5

These employees at Western street and Canyon E-way are always friendly and helpful! Always!!

kim B.  |  Premières impressions 
Évaluation :
5

Friendly workers, easy process.

skylar a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M.  |  Premières impressions 
Évaluation :
5

Great experience with check-in, move-in, and rental! Very kind staff and manager made certain we were able to access the unit within minutes of our rental.

John L.  |  Premières impressions 
Évaluation :
5

Friendly, and painless

Stuart L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb B.  |  Expérience générale 
Évaluation :
5

Very easy to work with

Garry V.  |  Expérience générale 
Évaluation :
2

We had our camper burglarized and have a loss of over $3,000. UHaul failed to notify us that there was already a prior break in at their facility. The lot is not secure and should have razor wire installed.

Renee F.  |  Expérience générale 
Évaluation :
5

Dan was very friendly and informative.

Virgina C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry m.  |  Expérience générale 
Évaluation :
4

Uhaul has served our community for many years.its hard work for your employee's to take the time to generate your paperwork on top getting what the customer needs. Purchases like boxes take way to long. I feel sorry for your underpaid employees.

leisa h.  |  Expérience générale 
Évaluation :
4

The storage room needed lighting. It was kind of dark. The only light came from the hallway outside the room

Stan W.  |  Expérience générale 
Évaluation :
4

Very helpful when my daughter needed to quickly store her belongings during the COVID-19 situation. Merci.

beth h.  |  Expérience générale 
Évaluation :
5

Great storage facility and great staff!

Tyler C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa P.  |  Premières impressions 
Évaluation :
2

The only complaint I have with U-Haul is in regards to the processing automatic draft payments and the $15 dollar processing fee associated with deactivated debit cards. In this modern electronic banking world in which we all live, fraudulent activity on one's debit/bank account is very common occurrence. Fraudulent activity almost always triggers one's debit card to be deactivated by the issuing banking institution and requires the holder of the debit card to contact every entity that has an automatic draft or auto pay associated. Rather than offer a courtesy call, email, etc. when a payment is declined by a debit card that has been deactivated due to fraudulent activity, U-Haul simply adds a $15 fee as if the account was overdrawn. The storage facility to which I moved to does not tack on ridiculous fees and offers a courtesy call when payment cannot be processed.

Mike M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tom j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brenda l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james r.  |  Premières impressions 
Évaluation :
1

Had a vehicle in storage for months and turns out this location leaves the gate open all hours of the day and night and pays no attention to customer belongings. I decided to have the car shipped to me upon finding this out, the truck driver was able to enter the facility, work with a local tow driver, get to the back where my truck was, load it and drove off without so much as a gate code. Had also been trying to get in contact with the employees on location to help set up the shipping and for over a month all I could reach is corporate customer service because the location refused to answer or return any calls. I also ended up paying an extra month because of the same issue. Do not reccomend. Search elsewhere for a storage facility.

andrea m.  |  Expérience générale 
Évaluation :
5

Very nice to work with

Garry V.  |  Premières impressions 
Évaluation :
3

I had no choice but to move from Uhaul to another storage unit because my monthly payment went up. I got the same size unit for $40 less a month. The pricing is ridiculous.

Justin R.  |  Expérience générale 
Évaluation :
3

Just won't work with me at all when I was diagnosed with stage 3 cancer.

Cindy B.  |  Expérience générale 
Évaluation :
2

When I first set up my account I reserved the biggest room available. When I showed up I was told they don't do reservations and my unit wasn't available. I had nothing but trouble for two years.

Kyle A.  |  Expérience générale 
Évaluation :
5

This place was very helpful.

dana y.  |  Expérience générale 
Évaluation :
5

I have been doing business with U Haul for many yrs always find it a great place

betty p.  |  Expérience générale 
Évaluation :
3

It was expensive

Sexton C.  |  Expérience générale 
Évaluation :
5

Sound piece of mind knowing our possessions were protected

trent m.  |  Expérience générale 
Évaluation :
4

Lane and his coworkers were very professional and helpful in arranging the storage unit rental. Also helpful was the access for the area, which enabled quick unloading.

Philip J.  |  Premières impressions 
Évaluation :
5

Great experience! Will use uhaul in the future!

jenna h.  |  Expérience générale 
Évaluation :
4

Great staff clean place

trevor s.  |  Expérience générale 
Évaluation :
5

Great experience, no issues! Will use again for sure!!

Juan O.  |  Premières impressions 
Évaluation :
2

Not very happy that I had to pay whole month's rental because I couldn't make it by 4/14 got home the 20th cleared the storage out shouldn't have to pay for a whole month for 6 days

SHAWN B.  |  Expérience générale 
Évaluation :
5

The customer service was outstanding. Very friendly service. They bent over backwards to accommodate my needs.

Donald T.  |  Premières impressions 
Évaluation :
1

Order fell through twice on a 15' truck. A lot of paper work texting calls for nothing. Wasted a lot of time for noting. Don't make promises your company can't deliver..

leisa h.  |  Premières impressions 
Évaluation :
4

Everything was great, The only problem I ever experienced was with the card reader for access into the storage area which only occurred 2 or 3 times

robert d.  |  Expérience générale 
Évaluation :
5

The team in Amarillo were very informative as well as accommodating. Wasn't aware that I had a months FREE for storage until I arrived at their location. This saved me a time & pricing is competitive.

patrick n.  |  Premières impressions 
Évaluation :
5

Exceptional customer service. Easy check-in. Very friendly staff. Perfect storage facility.

terry j.  |  Premières impressions 
Évaluation :
5

Good friendly quick service. With clean facilities

Byron R.  |  Expérience générale 
Évaluation :
5

Very helpful staff. Will return next time needed. Thanks again, Brad F.

brad f.  |  Expérience générale 
Évaluation :
5

I very seldom give out complements but you folks were outstanding, and went above expectations! Wonderful experience.. Thanks Judge Herman

richard h.  |  Expérience générale 
Évaluation :
4

x

CHARLES L.  |  Expérience générale 
Évaluation :
5

very helpful

ALICE CAROLYN B.  |  Expérience générale 
Évaluation :
5

Facility excellent. Condition of contents in U-box not good.

Mark W.  |  Expérience générale 
Évaluation :