Le client n'a pas laissé de commentaire.Katherine O.
Customer Reviews for U-Haul Moving & Storage of South Amarillo
Pour nous contacter
Amarillo, TX 79109
(I-27 @ S Western St)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent U-Haul location. I've used it several times in the past and I've always had a good experience.Kenneth W.
Le client n'a pas laissé de commentaire.Randy B.
Le client n'a pas laissé de commentaire.Donald F.
Le client n'a pas laissé de commentaire.Alvin A.
Le client n'a pas laissé de commentaire.Pamela Y.
Been doing business with the Canyon Dr store for year's , that has all changed. Rogue Asst mgr who is incompetent and dishonest.Grady P.
Friendly, quick, easy. Couldn't ask for anything more.Richard H.
Le client n'a pas laissé de commentaire.Ernie C.
Le client n'a pas laissé de commentaire.Joseph C. | Expérience générale
Le client n'a pas laissé de commentaire.Bruce M.
Customer service was greatRichard P.
Le client n'a pas laissé de commentaire.Ronald L.
Excellent experience. No problems at all with the 26' truck or the car trailer. 300 miles to Taos, NM. From Amarillo, TX.Eric N.
I picked up the vehicle with 3/4 of a tank of gas and returned it with 3/4 of a tank ,I put almost 12 dollars in gas in it and was charged an additional $9 for fuel. This is basically stealing from your customers.Ryan W.
Le client n'a pas laissé de commentaire.Sandy Y.
Le client n'a pas laissé de commentaire.Eric N.
Le client n'a pas laissé de commentaire.NAthan T.
IT WILL BE MUCH BETTER ONCE THE CONSTRUCTION IS DONE AND THE PARKINIG LOT ISN'T CO CRAMPED =)Deanna H.
Quick and efficient. Clerk did not know how to do something and had to ask for help. The employees were having conversations about job environment in front of several customers DURING my transaction.Dean A.
Le client n'a pas laissé de commentaire.Sandra S.
The older white male who was helping me at first gave off a feeling of contempt and condescension. He said my card was denied, he asked my zip code twice. He said my card was declined. I called the bank, they said I need to use my zip code not 44717. He went away never to be seen again. Another guy helped me, I think his name was Drake, he was awesome. Took 5 minutes to set me up and get me going after waiting 30 minutes for Mr. ask my zip code twice, then not get close to what I told him and disappear to "the restroom or team meeting " as I was told the 2 times I asked. The lady that helped me on return was good too. So Drake and her bring yall up to average. Merci.Sanford G.
Le client n'a pas laissé de commentaire.JERRY GLEN M. | Expérience générale
I was by far not the best customer for the last year or so- which I greatly apologize! But for the entire 2-3(ish) years I was there, the service was perfect, and everyone was helpful and understanding! Enjoyed my time!Dana C. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH G.
Le client n'a pas laissé de commentaire.Richard S.
Friendly staff upon check -in and return, smooth and easy for a local move, would definitely recommend to family and friendsWendy R.
Le client n'a pas laissé de commentaire.william C.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.Donald A.
Scheduled a mobile pickup for 7am. Showed up at 7am and there wasn't a pickup option on the app. I called customer service and was told no one setup the truck and to go back at 9am when they openâ€¦..showed up at 9 am, stood in line for over 20 minutes, finally get to the front desk only to be told they â€œaccidentallyâ€ gave out our Pre scheduled truck to someone else. We had scheduled this rental a week in advance. The supervisor said we could use a different truck that was for someone to use the next day, but we had to return it same day. He definitely seems more worried about this other customer than us who had just been screwed overâ€¦..returned the truck later that evening. We dropped the key in the nightly key return box and left. The next morning, we received a call from supervisor questioning us about the key we had already returned. He was demeaning and accused us of being dishonest. We reiterated numerous times that we had left the key in the box. The supervisor (I believe his name is Abe) in a threatening tone stated if he couldn't find the key, he would call us back. We never received a call backâ€¦.I guess they found the key. We will NEVER use U-Haul again nor will we recommend U-Haul to anyone due to this entire experience.Stephanie S.
Le client n'a pas laissé de commentaire.Jerry C.
Le client n'a pas laissé de commentaire.Suzanne D.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Oscar L L.
Le client n'a pas laissé de commentaire.joe V.
Excellent service à la clientèle. The guy in the morning was great and super helpful. Merci!Casey H.
Le client n'a pas laissé de commentaire.Carlos A.
Le client n'a pas laissé de commentaire.Stephen B. | Premières impressions
My time needed for the rental needed to be extended they was very helpful when I needed to do so. Yet when I returned the truck I did leave my garage door opener in the truck, tried to call up to the building to see if they found it. Could not get no one to answer the phone, ended up going up to the location. They garage door opener was not found. I feel like if they cleaned up the trucks it would had been found, I even explained to them where it was. They said they would call me if it was located, still have not received a call.Kandice S.
I had some personal issues over the weekend & had to call uhaul & explain a few things & the ladies I talked to were so nice & respectful to me! I can't tell you how much that helped !! Keep up the great work uhaul !!! Thank yall !Kelly G. | Premières impressions
Not a thing!!Kerry S.
We notified the staff at the drop off location about the tires and the leaks. They said the trucks are not guaranteed not to leak there was nothing they could do about that.Rich M.
The trailer provided had an issue when I stopped to check on the load. The back door rolled up so fast, I could not get it out. I had to wait for a man to come help me get it down, Other than that, It was great.debbie D.
Le client n'a pas laissé de commentaire.Christopher W.
Le client n'a pas laissé de commentaire.Shawnty W.
Poor management. Seems that no one is in charge, and no one knows what's going on.christy m. | Expérience générale
Le client n'a pas laissé de commentaire.Dirk J.
Appreciate being able to do â€œself returnâ€ of equipment.Stanley C.
Le client n'a pas laissé de commentaire.James E.
I didn't expect my amount to double. 🥺Danza H.
Le client n'a pas laissé de commentaire.Kenneth C.
Great place.Richard C.
Le client n'a pas laissé de commentaire.Yolanda W.
Need more people there with customers as their primary function. One poor young lady was trying to handle a hard call and no one else around. You all have great equipment and at a fair price. You just forget that the customer is always first because that is how you stay in business!Eddy S.
We arrived at 6:59 am to pick up the truck. The store was open, the staff was ready and very friendly and helpful!Jannis L.
It was pretty quick on getting my rental unlike the 6th street locationLolita C.
Staff was friendly and helpful making it a very easy process to rent and return a truckâ€¦.I will definitely use this location again.Mark D.
Le client n'a pas laissé de commentaire.ANTHONY H.
Renting was easy and staff was knowledgeable and very nice. There's nothing that needs improved on. Keep up the good work â˜ºï¸carolyn J.
Excellent installation in a timely manner. Install looks factory, and team was friendly professional. Would highly recommend to others needing a hitch installed.John E.
Not anything they can do at this time because they're under construction and I understand that just a little hard getting in and out of the location but the service was great .Jeff S.
Le client n'a pas laissé de commentaire.Robert C.
Nothing, just keep up good customer serviceAbel E.
Le client n'a pas laissé de commentaire.steve C.
Le client n'a pas laissé de commentaire.Leslie P.
Le client n'a pas laissé de commentaire.Donald A.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.richard W.
No problem with checking in the truck. Very fast and no issues.Randy R.
Le client n'a pas laissé de commentaire.DANELLE Y.
Le client n'a pas laissé de commentaire.MATILDE O.
Le client n'a pas laissé de commentaire.Peggy H.
I was truly impressed with how friendly and helpful the staff were. Our older model truck's trailer lights connection wasn't working and they fixed the problem for a reasonable price. Thank you Daniel, Abraham, and Jaci!Mary M.
Le client n'a pas laissé de commentaire.Jose Z.
Le client n'a pas laissé de commentaire.Courtney S.
Long wait time. Need more counter help.Kenneth C.
Le client n'a pas laissé de commentaire.Kenneth C.
Le client n'a pas laissé de commentaire.Frank H.
Poorly organized- not all equipment available had orders that should have been with truck. Fleet mechanic is obviously not involved & they are not inspecting trucks for safety overall. Batteries that do not work when people enroute on roads- head lamps/blinkers not working. Fuel tanks leaking. Have used this company numerous times over past 20years & will not chance it again. Needs on point management who has attention to details & safety for everyone involve.Martha B.
More customer service reps. Reps at the location that answer the phone.David M.
Everything was great! The young ladies who helped us at the counter as well as hooking up the trailer were wonderful.Kelly M.
Le client n'a pas laissé de commentaire.Bradley H.
Need to look at the gas gauge because I put $20 in it when I got to Amarillo and when I left my hometown I put $20 in and it picked it up above a half a tank to where it was when I picked it up so when I got here and put the $20 and it didn't even get it up there so I put 10 more dollars in before dropping it off so I believe I put more gas into it then what should've been put it inPhillip S.
Just keeping real easy in And outMichael C.
I think service was excellentMICHAEL H.
Le client n'a pas laissé de commentaire.James C.
The pickup was simple and easy very helpful staff great experience.steven N.
Le client n'a pas laissé de commentaire.DeAnna G.
Nice and speedy check in!Marty W.
Customer service at this location was terrible. Would not recommend this location. I interacted with two different people and both acted like they did not want to be there. Would not look me in the eye, both were short when I asked questions.MICHAEL F.
This is the worst U-Haul I have ever encountered. It took 40 minutes for me to get the truck key. They left a spare tire on my vehicle so it looks like my vehicle needed maintenance the whole time I had it which I was not able to use it and Ithey think they should give me my money back. They were rude one of the girls got up and slam the door when I didn't agree with what she had to say. The manager tried but he has much to be desired and management skills. This is the worst run business the worst equipment the worst everything I have ever encountered and I myself am a business owner this is the most ridiculous place I have ever had to do business with in my life and I will never do business here again and I will tell everybody that I can not to do business with this company or with this branch. I don't even know how they can call herself a decent business. I will be reporting them to the Better Business Bureau and to everybody that I can. All I have to say is do not use this company and especially this branch. Les deuxGayle F.
I was bounced around both by online reservations and at the locations....I had to pick up a truck at another location and get my storage unit at another location while the reservations on line gave me another location...wasting my time and cost me hundreds of dollars for your computer and reservation system which the attendants do not know how to useDANIEL G. | Premières impressions
The AC in the truck was broke! It was hotter than hell!Serenity H.
Le client n'a pas laissé de commentaire.Sandie D.
Fill up tanks all the way before renting to peopletiffani F.
Le client n'a pas laissé de commentaire.MARIE F. | Expérience générale
I really appreciated the service I got today even though they were very busy. They definitely put in the work to ensure the customers knew they were doing the best they could.Richelle D.
Le client n'a pas laissé de commentaire.Sara g. | Expérience générale
Le client n'a pas laissé de commentaire.Claytia D.
Everything was perfect. My u box arrived ahead of schedule and everything stayed as is during the moveAndrew M.
Le client n'a pas laissé de commentaire.Brad B.
Le client n'a pas laissé de commentaire.Andrew M.
Very hard to get intoBrandon C.
Le client n'a pas laissé de commentaire.Dale E.
Staff were very friendly and helpful.RichardScott B.
Le client n'a pas laissé de commentaire.Chase C. | Expérience générale
Le client n'a pas laissé de commentaire.Gabriel C.
Le client n'a pas laissé de commentaire.Katherine H.
Very poor customer service!!!! Will never use this location for drop off or pick upDana C.
Nice people nice managernyingma d. | Premières impressions
Le client n'a pas laissé de commentaire.Gilbert N. | Expérience générale
8 had an amazing experience. Upon arriving we found the unit that customer service assigned us to be to too small so I went to talk to Daniel and he had no problem upgrading us to a bigger unit.Elizabeth s. | Online Move In
Danielle and staff have always been super helpful. I would recommend this UHaul site to anyone!!dawn d. | Expérience générale
Very goodKeith B. | Expérience générale
Le client n'a pas laissé de commentaire.Deree M. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLES W. | Expérience générale
Le client n'a pas laissé de commentaire.MARK P. | Premières impressions
Le client n'a pas laissé de commentaire.Sara g. | Premières impressions
Le client n'a pas laissé de commentaire.CHARLES W. | Premières impressions
Construction work going onMolly H. | Premières impressions
Extremely poor communication. Customer service through phone near useless and store phone never answeredSalvador G. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas S. | Expérience générale
Storage had no lighting.Tim L. | Expérience générale
Le client n'a pas laissé de commentaire.Aaron T. | Expérience générale
Le client n'a pas laissé de commentaire.Aaron T. | Premières impressions
Le client n'a pas laissé de commentaire.hayley b. | Expérience générale
Was very happy either service!Ron S. | Premières impressions
Easy znd convenient!Debra H. | Online Move In
Too bad we had to move because of the renovation y'all are doing. ThanksMarry H. | Expérience générale
Our stuff was stolen from our camper, the person there took pictures and said they would look at the cameras. When I checked back a couple of months later they forgot to even record the incident or check the cameras. The manager seemed to have covered the fact that it wasn't taken care of by saying "they never check cameras for stolen incidents"Hector M. | Expérience générale
Very poor customer service. After being a customer for 2 years was told to get my stuff out with only a week warning they where closing the rv parking. Also parts where stolen off my camperZach H. | Expérience générale
Can you please send the receipt to firstname.lastname@example.orgJewell M. | Expérience générale
Le client n'a pas laissé de commentaire.10K MOBIL W. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH R. | Expérience générale
Le client n'a pas laissé de commentaire.carla n. | Expérience générale
It was quick and easy to set up, the facilities were clean and the dolly's were always available. If I need a storage facility again, I would come back.Lindsay P. | Expérience générale
Le client n'a pas laissé de commentaire.Reed E. | Expérience générale
Friendly staff. Decent rates.jeffery j. | Premières impressions
They only had one size unit available which was still too small I called their other location they had even a smaller unit only available then right at the last minute as I was in the parking lot they informed me at the location I was at that they were able to get me a slightly bigger unit that one had just become available instead of letting me drive off they took the time and consideration I greatly appreciate it I would highly recommend U-Haul for storage and moving it was an interesting experience for the fact that the employees actually cared about someone even like me to walk in and still find me a better unit and not giving up in doing so that is an act of service you do not see too often anymore to go a little above and beyond goes a long way thank you don't stop hiring employees like that and continue your services as isMichael B. | Premières impressions
Le client n'a pas laissé de commentaire.DENISE M. | Premières impressions
Le client n'a pas laissé de commentaire.david w. | Expérience générale
Le client n'a pas laissé de commentaire.Reed E. | Premières impressions
Le client n'a pas laissé de commentaire.DEMETRIA G. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca G. | Expérience générale
Gate had a few issues. Had to put in code multiple times for it to open.Todd M. | Expérience générale
Le client n'a pas laissé de commentaire.Philip B. | Expérience générale
I was very dissatisfied with the service I received. Moving into my unit should've been super easy because I had a reservation, but when I got there you didn't have a unit available in the size I reserved and your employees tried to railroad me into paying more for a bigger unit when I didn't need more storage space. If someone makes a reservation you should always be prepared to honor that reservation, or at least honor that price, without customers having to argue with 3 different employees.Maria G. | Expérience générale
Clean and weather proofed. easy access and very secure.Claudia C. | Expérience générale
Le client n'a pas laissé de commentaire.Pedro B. | Premières impressions
Everyone was very friendly. It was clean and easily accessible.Timothy N. | Premières impressions
The first guy that helped me reserved everything but told me that the first month wouldn't be free and that that has never been a "thing" then told me that I could turn in the truck late after hours. Then came back in and another employee told me the exact opposite. It would be great to have all workers on the same page with the company policies to reduce confusion. Other than that my experience with uhaul has always been good.Jodie M. | Premières impressions
Le client n'a pas laissé de commentaire.Valeria P. | Premières impressions
Storage units are poorly maintainedDylon P. | Premières impressions
Le client n'a pas laissé de commentaire.Philip B. | Premières impressions
Le client n'a pas laissé de commentaire.CODY H. | Premières impressions
Great serviceCrystal R. | Premières impressions
Le client n'a pas laissé de commentaire.PEDRO V. | Expérience générale
Le client n'a pas laissé de commentaire.Johnnie L. | Expérience générale
Some counter training is still needed for the new but, your people go way above and beyond to help very appreciated. I have suggested your location to very many people. I work for the city and see a lot every day. Merci.keith o. | Expérience générale
Le client n'a pas laissé de commentaire.hayley b. | Premières impressions
Le client n'a pas laissé de commentaire.jessica M. | Expérience générale
Le client n'a pas laissé de commentaire.pam b. | Expérience générale
This location is excellent. Much better than the rest of the corporation' overallScott M. | Expérience générale
On u-boxes, you are great but vehicle storage is horrible. My Motorhome was vandalized and catalytic converter was stolen. It had only been in storage for 5 weeks. You refund my money for July storage. Then texts are sent to me about not paying and late charges. Received several of this texts from Dan Somers. It took multiple calls to straighten this out. Poor customer service.Leeann B. | Expérience générale
Le client n'a pas laissé de commentaire.tonya V. | Online Move In
Le client n'a pas laissé de commentaire.William H. | Expérience générale
After dealing with a number of uhaul "facilities@ this is the ONLY one that had any clue about anything. The two young men there were friendly, professional and very helpful. Ian and Jaden? They were great. Don't use another facility.Scott M. | Premières impressions
Keep up the good service thank you.Joe C. | Expérience générale
Le client n'a pas laissé de commentaire.David C. | Expérience générale
The door to our unit was broken & took several complaints from us before it was fixed. The staff were rude, hateful, & unhelpful on multiple occasions. Most of the time I felt like they were inconvenienced just by being there. I would not recommend this facility.CRYSTAL N. | Expérience générale
Thank you for being there for us when we needed you!😊Rebecca B. | Expérience générale
Most of staff very helpful. You have one guy who flippant and rude to customers in the store and on the phone. He also wasn't a team player. He tried to show his superiors over other workers. He refused to get the assistant manager. I know him when I see him. His attitude could cause the list of future customers.Leeann B. | Premières impressions
Although a little shorthanded at times the staff are very friendly knowledgeable especially the manager Dan. He's always so calm and knows what he's doing. Highly recommend this locationShaun S. | Expérience générale
Very courteous and friendly staff, and they went out of their way to help.William H. | Premières impressions
I have never had a bad experience with Uhaul outside of every time I visit or use this location it takes so long for me to helped or get anything done. Staff are very helpful and kind, but facility is very understaffed. All I needed to do was check out of my unit and I waited 35 minutes just to hand in a lock and get a receipt. My need was less than 2 minutes long and I waited 35. This is not the first time I have waited here. Great place, but poorly staffed.Eric C. | Expérience générale
Only negative doesn’t offer military discount which is sadJohnnie L. | Premières impressions
Le client n'a pas laissé de commentaire.shayden c. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel G. | Expérience générale
Le client n'a pas laissé de commentaire.TIM K. | Expérience générale
Storage was fine, its yall employees that suck. Rude as and just the worst. Except Jayde, he was cool.Devin H. | Expérience générale
The whole expierience was great my only problem is i was told the unit he switched me to from my original choice was bigger but in fact its smaller and its not big enough for what i need to storeKimberly L. | Premières impressions
0Sierra L. | Premières impressions
Le client n'a pas laissé de commentaire.PATRICIA D. | Premières impressions
great service, Jayden was very professional and knowledgablyDANIEL S. | Premières impressions
Le client n'a pas laissé de commentaire.Lake Y. | Expérience générale
Le client n'a pas laissé de commentaire.JAVIER A. | Expérience générale
Le client n'a pas laissé de commentaire.rebecca p. | Premières impressions
Le client n'a pas laissé de commentaire.James H. | Expérience générale
Everyone was very helpfulJillian H. | Premières impressions
Le client n'a pas laissé de commentaire.tammie h. | Premières impressions
Le client n'a pas laissé de commentaire.CHARLES S. | Premières impressions
Le client n'a pas laissé de commentaire.don s. | Expérience générale
These employees at Western street and Canyon E-way are always friendly and helpful! Always!!kim B. | Premières impressions
Friendly workers, easy process.skylar a. | Premières impressions
Le client n'a pas laissé de commentaire.Steve G. | Premières impressions
Le client n'a pas laissé de commentaire.Larry M. | Premières impressions
Great experience with check-in, move-in, and rental! Very kind staff and manager made certain we were able to access the unit within minutes of our rental.John L. | Premières impressions
Friendly, and painlessStuart L. | Premières impressions
Le client n'a pas laissé de commentaire.Guy M. | Premières impressions
Le client n'a pas laissé de commentaire.Caleb B. | Expérience générale
Very easy to work withGarry V. | Expérience générale
We had our camper burglarized and have a loss of over $3,000. UHaul failed to notify us that there was already a prior break in at their facility. The lot is not secure and should have razor wire installed.Renee F. | Expérience générale
Dan was very friendly and informative.Virgina C. | Premières impressions
Le client n'a pas laissé de commentaire.Martha N. | Premières impressions
Le client n'a pas laissé de commentaire.Caleb B. | Premières impressions
Le client n'a pas laissé de commentaire.larry m. | Expérience générale
Uhaul has served our community for many years.its hard work for your employee's to take the time to generate your paperwork on top getting what the customer needs. Purchases like boxes take way to long. I feel sorry for your underpaid employees.leisa h. | Expérience générale
The storage room needed lighting. It was kind of dark. The only light came from the hallway outside the roomStan W. | Expérience générale
Very helpful when my daughter needed to quickly store her belongings during the COVID-19 situation. Merci.beth h. | Expérience générale
Great storage facility and great staff!Tyler C. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa P. | Premières impressions
The only complaint I have with U-Haul is in regards to the processing automatic draft payments and the $15 dollar processing fee associated with deactivated debit cards. In this modern electronic banking world in which we all live, fraudulent activity on one's debit/bank account is very common occurrence. Fraudulent activity almost always triggers one's debit card to be deactivated by the issuing banking institution and requires the holder of the debit card to contact every entity that has an automatic draft or auto pay associated. Rather than offer a courtesy call, email, etc. when a payment is declined by a debit card that has been deactivated due to fraudulent activity, U-Haul simply adds a $15 fee as if the account was overdrawn. The storage facility to which I moved to does not tack on ridiculous fees and offers a courtesy call when payment cannot be processed.Mike M. | Expérience générale
Le client n'a pas laissé de commentaire.tom j. | Premières impressions
Le client n'a pas laissé de commentaire.brenda l. | Expérience générale
Le client n'a pas laissé de commentaire.barbara t. | Premières impressions
Le client n'a pas laissé de commentaire.james r. | Premières impressions
Had a vehicle in storage for months and turns out this location leaves the gate open all hours of the day and night and pays no attention to customer belongings. I decided to have the car shipped to me upon finding this out, the truck driver was able to enter the facility, work with a local tow driver, get to the back where my truck was, load it and drove off without so much as a gate code. Had also been trying to get in contact with the employees on location to help set up the shipping and for over a month all I could reach is corporate customer service because the location refused to answer or return any calls. I also ended up paying an extra month because of the same issue. Do not reccomend. Search elsewhere for a storage facility.andrea m. | Expérience générale
Very nice to work withGarry V. | Premières impressions
I had no choice but to move from Uhaul to another storage unit because my monthly payment went up. I got the same size unit for $40 less a month. The pricing is ridiculous.Justin R. | Expérience générale