Return drop off was the same as above.i did not have to even get out to go in everything was in the system and taken care of.The smoothest return ever.
MAGGIE LCustomer Reviews for U-Haul Moving & Storage of South Bluffs
Testimonials From Recent Customers
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The employee who assisted my son and I was amazing. He showed us where our unit was located, how to enter using the swipe card, etc. He was absolutely great.
LaTarsha B | Déménagement en ligneIn store sales associate was very nice and informative.
JESSICA SReceptionist was very polite
PATRICIA HORGANIZED AND PREPAIRED CHECKOUT. CONTINUE SAME SERVICE.
RUFUS MMy sons emptied out my storage while I sat in the truck. Now that I'm putting things in place I notice two lamps are missing. I believe they were left in the storage room. I checked the truck but I didn't check behind them with the storage room. Could someone check please and thanks. That has no bearing on my experience with u- haul.
LAQUITA W | Expérience généraleLove the storage facility now
MONIKA C | Premières impressionsAll the workers in the office deserve a raise. I have never had a bad experience with this U-haul. I have used this facility for over 3 years and not one bad experience. Maybe i'm just lucky.
Christopher M | Expérience généraleRien
JOEL WI loved the whole process; everyone was so nice and accommodating. I would recommend this U-Haul storage facility to anyone. Thanks for your service.
Fonda G | Premières impressionsAngelo gave the best customer service experience. He was polite, explained everything in full detail and his customer service was exceptional 殺I would recommend this location to everyone
ANIKA G | Premières impressionsThe staff was very friendly
Sheila H | Premières impressionsGreat service from Nashville to Memphis keep up the great work...
carl t | Premières impressionsBest storage place ever!!!
Nate F | Expérience généraleI cannot believe I discovered this location so late! I don't care about the mileage, I will use this location from here on. The building is huge, beautiful, and squeaky clean and the entire staff has the most pleasant attitudes in Memphis! I kinda don't want to recommend here though because then everyone will want to come here too lol.
JASMINE CKeep doing what you're doing. Professional and helpful. Merci.
BETTY SYou can tell that these guys pride in their business. Would recommend
RICHARD CThere are so friendly when you walk in everyone speak if you need help with something they are willing to help you with it 🙂
monica m | Premières impressionsRien
VERONICA WVery knowledgeable and helpful
DONALD CReturned the equipment a day early and still got charged the same anyhow .
LARRY LWonderful
Mikka AManager is OUTSTANDING!!!!
Toni E | Déménagement en ligneThe two guys that helped me were very knowledgeable and professional. I would definitely recommend this facility to anyone needing to move or store something.
DARIAN L | Premières impressionsThe only improvement I would recommend was that I was not told that the fender of the auto dolly swivels down so that you can open the car door once on the dolly. I was told many other things, but not that. So I had to crawl out of the back of my car because I did not know I could lower the fender. I feel like that is something that should be mentioned when hooking up the auto dolly. Other than that, it was a pleasant experience.
KEVIN RThe staff was very knowledgeable about everything.
darian l | Premières impressionsThe staff was very professional and understanding of circumstance everyone should aim to be as efficient and professional as this group of people
LAQUANDA SThe good folk on W Illinois Ave are just that, GOOD FOLKS. In and out no fuss no problems. Outstanding. The person I dealt with at the Summer Ave location....not helpful in the least. Did not even attempt to help me find what I was looking for. AND chewed on her fingers like a child the entire time. That's just nasty.
CLIFTON BNothing. Although I did not get my receipt from them they said it would be emailed and I have not gotten it.
JAY JGreat service
REGINALD PStaff was very nice!
DONALD JCustomer service person was not ready to engage customers. Her "thinking cap" was definitely not on. Made too many mistakes.
ERIK HNothing, they are already great!
Larry BExcellent excellent excellent experience and customer service. Storage facility is extremely clean and convenient!殺
Charlotte FThe employee's were very polite!
Larry BI used this storage center and I am pleased with the staff as well as the location. If I need it in he future I'm sure I will have no problem getting a unit again. Thanks
Javiona T | Expérience généraleThis facility was huge and clean and especially fast with service! I could not be happier and I would definitely recommend.
DAVID Byall are a rip off and would not recommend yall to a soul …
CRYSTAL JStaff was friendly and welcoming.
Tomegia BTERICA WAS AMAZING! BEST CUSTOMER SERVICE IVE EVER HAD WITH UHAUL
KRISTIE TThis is the BEST U-Haul Moving & Storage company in Memphis. Always professional, respectful and attentive to the needs of the customers. I was just about to give up on U-Haul due to a bad experience I had last week on Union Avenue. They charged me twice and I returned the truck on time. This manager at U-Haul at 137 W. Illinois Avenue, Memphis, TN 38106 has always been superb. As a customer of U-Haul for 25 years dealing in antiques, it is refreshing to have service like this location.
Carnita ALove the service , and great staff
DEMETRIOUS JTook 6 hours to install hitch. Technician had to have help completing install. Other than that it is a great facility and the General Manager is super nice and accommodating.
Daniel SThe owner of this location, Claudia, is amazing! Anything I needed help with as far as the truck/moving equipment/storage unit she went above and beyond in assisting. If you ever have any issues talk to her first!
Joseph PExcellent!! - Collegeboxes
Collegeboxes AVery helpful!
LADREVIOUS SExcellent!
Collegeboxes AExcellent!
Collegeboxes AYour pricing is ridiculous. A ,$19,99 rental ended up $80.
KENNETH NThey are awesome
Shameeka H | Expérience généraleWouldn't rent from anyone else but them very nice employees and the manager is phenomenal helps with everything so helpful
Cynthia E | Expérience généraleThe app crashed when I did an after hour return. I had to take pictures on my phone and worry about whether or not they were going to charge me a service fee. When I tried to log back in to the app to redo the check in my profile showed the truck as already returned.
Anne HThanks to the team at uhual Mrs claudia and her crew Are very passionate about their clients and the transitions of moving. The location is close to our hearts and we are Grateful 凉 thank you very much
April WEverything was good
Karee C | Premières impressionsThe process was fast and easy. Trailer was ready to go and was clean and in great shape. The owner was incredibly kind and helpful. Great experience.
Robert WGreat service!!!
JUDY CThe store helped me so much. Thank you guys
Nia BMy entire experience was amazing! Service was top tier and the associate that assisted me was such a kind woman!
Keedra BCustomer service made the process convenient and easy.
TERICA BLove love love this location . Shout out to Ms.Claudia , Georgette & Angelo. Most helpful people at this Uhual location. Even though the storage was inside a building my movers had no complaints
Tinoshia H | Expérience généraleWhen I returned the truck and it was inspected, I asked was there anything else, the reply was oh no Mr. Bridgewater you're good to go. When check my credit card statement, there is an additional $50 that was charged after I left. If the gas, mileage or anything warranty additional cost, I should have been informed at the time of the transaction. This is totally unprofessional and unacceptable.
Ralph BThey remembered me as a repeat customer and helped me in the pouring rain
John DGeorgette and Rob helped me so much. I have never realized you offered cl8mate control. At last minute I needed to store a valuable grand piano. You had exactly what I needed and I lucked 8th a promotion price. Without their excellent help, I could have damaged my piano. BTW Claudia, GM, is also tops. She was off in Sunday and the others filled in for her and did a great job.
Rene K | Premières impressionsS.O.
Eric EIt was a little difficult to get in
LATUNDRA K | Premières impressionsThe representatives were very professional. The young lady that helped me was very knowledgeable and provided exceptional customer service.
DEDRIENE RExcellent
Mike KThe staff which was in charge of the return was very pleasant and has a good personality
Johann PEveryone was nice and very helpful. Thanks again for your excellent customer service
Teresa H | Premières impressionsNothing. Everything was excellent!
Demetrius SEverything and everyone were perfect. The manager was helpful, knowledgeable, and professional. She was great!
Gary NStaff was very helpful, displayed great customer service and professional experience.
Jacklyn H | Premières impressionsMrs. Watson's personality and professionalism were exemplary. She is an valuable asset on so many different levels. We are grateful for YOU, Mrs. Watson. The older male Caucasian was typical for this region. We do understand that it may be just be conditioning.
anita RClaudia helped me at my pickup location. She is absolutely amazing! I love her attitude, how friendly and helpful she is. She is an all around wonderful person!
Jeana YGeorgette & the team was the best
Tinoshia HMs. Georgette and Mr. Rod were very helpful and kind after I was frustrated with another location who informed me just hours before pickup that they did not have the trailer available. Ms. Georgette and Mr. Rod put my mind at easy. The day I picked up the trailer was Mr. Rod's birthday and it was refreshing to see his great work ethic and excitement to be employed on his birthday. Thank you for having great members of your work family. Please acknowledge their professionalism and kindness from this customer.
CHANDRA BEverybody was nice and professional and I appreciate it no complaints at all
AURETHA MThe right rear signal light was out on the motorcycle trailer. But everything else was fine. No problems.
Eric RJust keep providing that good customer service!
Mary JGreat job, I like how the staff is very helpful and friendly. Merci.
Guy MBreak down and give receipt when turning vehicle in. I didn’t know why I needed to pay when turning it in when I didn’t hit the miles I said I would.
Jason EThey were awesome , I would love to work for u-haul
richard o | Expérience généraleMrs. Claudia is heaven sent!
Jasmine M | Déménagement en ligneI recently booked a one way cross country trip. I've rented from departure location many times with no issues. This was the WORST experience I'd ever had with U-Haul. Departure location wrote contract incorrectly, which sent me on an impossible journey of misinformation, lack of information, & lack of concern. I was sent in circles with no one helping until, Ms Claudia & Georgette @ South Bluffs. These two ladies showed genuine concern & interest in helping resolve the conflict. Ms Claudia went above & beyond with regular updates to me & excellent communication to Georgette over the phone. After the hours these ladies put into getting things untangled I finally felt relief & confidence that I had the right people!! Ms Claudia & Georgette I thank you. I hope these ladies get the recognition they deserve!! Dee
DEVAKI R | Premières impressionsExcellent
Gwendolyn H | Expérience généraleMs. Claudia was always so helpful and kind. She always made sure my needs or concerns were addressed. Great Location. Great Leadership.
Jaylon W | Expérience généraleIf I had to store or rent a U-Haul again, I would definitely come back to the facility. This location offers trucks, rental, supplies, and storage units, . making the moving and shortage process in one stop shop. My experience was positive from start to finish. I had to make emergency and unexpected moves due to unfortunate circumstances and staff was friendly, and helpful. No wait times or long lines. The unit is very well-maintained, the security is top-tier, the office is fresh and bright, the hours are generous,, and customer service was top tier.
Erin A | Expérience généraleI GAVE FIVE STARS BECAUSE MRS.CLAUDIA AND HER STAFF WAS KIND AND POLITE.THE FACILITY WAS ALWAYS NEAT AND CLEAN I DEFINITELY WILL RECOMMEND MY FAMILY AND FRIENDS TO U-HAUL IF THEY EVER IN NEED OF STORAGE...THANK YOU SO MUCH.👍🏿
MARGARET S | Expérience générale24/7 access would be amazing, but great facility!
Omar O | Premières impressionsHelp me very much communication skills are 100.
Joy C | Expérience généraleI'm not certain of the name of the lady who assisted me but she was awesome. She showed me a example of the unit that I choose online and it was not anywhere close to the size that I needed. So she help me to transfer into a bigger unit. I greatly appreciated it.
Keviena C | Déménagement en ligneEverything here at this location was great from the experience with the workers and also the facility was very clean as well
Jherikia W | Premières impressionsWe had an agreement for me to do a payout on my storage. But they went on someone else's word without my consent They put my storage up auction without my consent And I asked the person they said they never gave permission to do such
yolanda r | Expérience généraleClaudia is a great Supervisor and very knowledgeable. She has great customer service and staff. I wouldn't go anywhere else. This is a very clean storage and bathroom.
Denozanna M | Expérience généraleThe staff seem like they genuinely enjoy their jobs. That's such a rarity these days!
ALEXIS A | Premières impressionsGreat Job
orlando p | Expérience généraleThe staff was always friendly and helpful
Jeannette C | Expérience généraleI love this location. Very clean! Staff is always so polite and friendly. You can use the bathroom here which was amazing to me, cuz usually I would never; but had to go right then
Juanita B | Expérience généraleOnly downside was that I was not given the $69,95 rate that was posted in store for the 5x5 unit. I was charged a rate of $79.95.
RUBEN R | Premières impressionsUnfortunately I had to use these services as apart of the worst day I've had in a long time. But these people that are staffed in this particular location deserve the world. They were so patient, kind, I mean a true blessing they went above and beyond to assist. It was the power and motivation for me, the testimonies, reassurance and all. I thank God for sending me in that direction but mostly I am thankful that they showed me that humanity is not lost and kind genuine people still exist. I love you for ever for the blessing you bestowed upon me that day, Ms.Claudia and Ms.Georgia(I think it was) and the other sweet queen with the beautiful crown( I didn't catch her name) as well as the patient gentleman who assisted. I can't Thank You enough God know I needed you. Thanks for your true act of Kindness! Happy Holidays!
Daphne G | Premières impressionsAll the employees here are nice and helpful. They always offer something to drink.
JUANITA B | Expérience généraleAlways professional in every way.
Tina H | Premières impressionsNeed additional elevator, if more than one family is adding or taking away furniture, the wait time is bad.
DEWAYNE M | Expérience généraleThis was the best storage I have had the privilege of usage. The staff was so friendly and accommodating, always having the facility clean.
Bernice W | Expérience généraleThe guy with the dreads locks was very professional
Tony T | Premières impressionsStaff always helpful. Lot always spotless and unit always clean before use. LITERALLY THE ONLY STORAGE IVE USED IN MEMPHIS SINCE IVE LIVED HERE AND IVE BEEN HERE 6 YEARS!
Cierra H | Expérience généraleCustomer service was great
BRENDA W | Premières impressionsGreat customer service, very convenient and secure.
TRACEY C | Expérience généraleReally great storage space with the nicest staff. I thoroughly enjoyed my experience here!
Caroline F | Expérience généraleTheir accommodations on my storage unit helping me protecting my things I look forward to spreading the word thanks so much
Sara P | Expérience généraleStaff was very knowledgeable and nice with a good attitude
Juanita h | Premières impressionsMs Claudia was amazing and her staff professional and helpful. Will be using this UHaul location again!
Joshua S | Expérience généraleThe folks at South Bluffs were so helpful. They provided Dollies for move in and out. The facility was very clean and cool. Location was very secure. I would store here again!.
Sandra L | Expérience généraleEveryone had good attitude
Cynthia E | Premières impressionsEverything was perfect and outstanding perfect customer service cleanliness good communication only one problem it's so hot when you're putting your things in the storage extremely hot thank you all so very much looking forward to continue doing business with you all everyone have a very blessed day in Jesus name amen
yolanda r | Premières impressionsThe best storage unit I have ever used
Sherry F | Expérience généraleMrs.Claudia Watkins the General Manager was very professional and helped me with my truck rental needs and onsite storage as well.I give her 5 stars for great customer services.⭐⭐⭐⭐⭐ Thank you U-Haul !
MARGARET S | Premières impressionsWill continue using their storage
Mary G | Premières impressionsI will use them again
Mary G | Expérience généraleThe staff is AWESOME!
Taurean H | Expérience généraleOmg, we're do I start..the process was easy when the rep walked you thru the whole process..the staff is wonderful and very helpful..I would highly recommend this location..the price was affordable..the units was clean..the whole facility was clean and inviting..they made my move a smooth process..
Lashundra V | Expérience généraleIt's was a great experience
John W | Premières impressionsI would highly recommend this facility to anyone with moving and/or storage needs! The office staff were always extremely helpful and attentive. I stored some household items for approximately 8 months and never had any issues with the facility or staff. Their facility is well-maintained, organized, and convenient- especially for anyone living in the downtown area.
Chenoa S | Expérience généraleAll the workers were so great and helpful!
Emily M | Expérience généraleAlthough the facility was very clean and well maintained, there could have been better customer service. I feel as if the people there were not as friendly and welcoming and they didn't explain the terms of that particular facility well because they were so anxious to leave work like the doors were locked and they had shut the office down 30 minutes before closing, which don't get me wrong I understand that there are closing procedures that need to be done but when you have 5 people outside waiting and they can physically see you walking around in the office don't ignore them especially when it's windy and 40 degrees out. I basically had to figure out where my unit was how to get into it how to leave. When I arrived I assumed I only had to have my access code but that was incorrect I needed a key card to be able to get in luckily they gave me one all while pushing me out the door so I was able to access my unit. But again overall very nice facility in terms of physical appearance.
Gabrielle D | Déménagement en ligneIf you’re looking for customer service and clean reliable storage in Memphis, look no further than the U-Haul at South Bluffs on Illinois Ave., Claudia and her staff are extraordinary thanks one and all
James D | Expérience généraleThe whole staff was very friendly,and knowledgeable, I didn’t feel rushed
Michael W | Premières impressionsAgents were very helpful and professional.
Katrise F | Premières impressionsWell-maintained facilities , courteous staff, and easy access location
Nicholas P | Expérience généraleI rented my unit for about 11 months I never had any problems. Merci
SCOTT Z | Expérience généraleMy experience was great. They are very helpful and professional. I would strongly suggest this location!
Mary G | Premières impressionsVery friendly and professional service
rosalind w | Premières impressionsThank you and have a Merry Christmas.
SYRETTA J | Expérience généraleThanks so much!
marquis b | Expérience généraleI'll will use them in the future
Artez W | Expérience généraleGreat Facility
Harrel M | Expérience généraleExcellent service and good service people at facility
RAPHAEL T | Premières impressionsThe Management and staff were very helpful on the days I was there. I would definitely recommend this location to all my friends and family.
Willie G | Premières impressionsThe worker was real nice and friendly and helpful.
Geraldine M | Premières impressionsMrs Claudia was amazing very nice person to deal with I wish everyone was as helpful and pleasant as she was with me
AVALON W | Expérience généraleGood clean indoor facility with 6 floors, 100s of cubicles of all sizes, and a card-access elevator, card-access doors from the outside, card-access check-in and -out, and cameras ALL OVER the place, even a camera inside the elevator... Nobody's getting into this place without being issued a card... I'm confident that my stored belongings are absolutely safe... As you walk thru the corridors, the overhead lighting follows you, turning on in front of you and turning off behind you... Very nice touch... I love this place... They're more expensive than other storage facilities, but you get what you pay for... I'll give this facility and the staff responsible for it 6 out of 5 stars...
Christopher S | Déménagement en ligneMs Claudia has a great business in an unlikely neighborhood. Well done. Friendly staff, helpful, good value, and a safe place to store my stuff. Thank you for making a difficult move so much easier.
Katrina S | Expérience généraleThe South Bluff Location is our Place to go. Friendly and helpful staff, very clean storage and shop. U-Haul Memphis = South Bluff!!!
Hanns D | Expérience généraleHead of staff is terrible. Tone of voice turns you off. She is angry and mad all the time. She needs help. I know: good help is hard to find. You're stuck with her. GOD bless.
Michael L | Expérience généraleClaudia and Tesh took care of us. For any transportation or storage need in Memphis, I would not go anywhere else.
Hanns D | Premières impressionsMerci!
Ayanna H | Premières impressionsWe have thoroughly enjoyed our storage experience at this U-Hail location through the years.
Stephen a | Expérience généraleBest storage unit facility I've ever seen. Friendly helpful staff, excellent security, clean cheerful building. Couldn't recommend it more.
Caroline F | Premières impressionsThe employees were very professional and helpful in all areas of service. They were hard working and very professional. Great Job
Rosemary C | Expérience généraleExcellent
Aylissia S | Premières impressionsThank you very much.
dagny m | Expérience généraleThey did over and beyond to make sure I was taken care of
Khadijah M | Premières impressionsMy wife and I needed to move within 2 days time and it was very hectic and stressful. When I accessed online reservations there was only one location that had a 26foot truck for the time we needed. We met Ms. Claudia Wilkins and her husband and they were instantly a blessing. We got our vehicle and storage in a very short time. She even had a ice machine for ice chips that my wife loves. They were not only concerned about us renting the equipment but personally as well. The facility was clean and well tended to. We connected with a brother and sister in our faith. We really can't say enough about your professional and personal care for your customers. If I have to use U-Haul again the Storage of South Bluff in Memphis will always be my first consideration. May God continue to bless you and your team.
Mario M | Premières impressionsArrêter
Randy L | Premières impressionsThe manager is very rude and disrespectful, no type of manner
Mahi n | Expérience généraleOutstanding customer services
Shirley P | Premières impressionsElevator a constant problem
Clyde E | Expérience généraleWhen we moved in the gentleman at the counter was very nice to us and helped us out with our moving needs that night. The women at the counter also very nice and help give information about billing and other things I'm very happy I chose this storage unit to store my stuff.
SCOTT Z | Premières impressionsI would highly recommended this facility. Feels very safe and staff is more than helpful and polite.
Melanie L | Expérience généraleI had trouble with the code and key pad but someone was there to help and was kind and professional.
Bryan R | Premières impressionsThank you Rob and Mrs. Claudia. I love Yawl! Give the, people a raise!!!
Shirley W | Expérience généraleI only entered my storage on the day of me moving the stuff in and on the day of moving my stuff out and my unit was locked the entire time. My 55 inch TV was stolen.
MYLA M | Expérience généraleI love everything this uhaul place. You all had carts to help load and unload your furniture which made it easy and great. Thanks
JOANN F | Expérience généraleThis place is over the top for customer service.
James D | Premières impressionsVery satisfied with this facility. Will definitely use again.
Patricia A | Expérience généraleAfter reading good reviews online concerning a great employee, Rob, made me choose this location. After speaking with Rob over the phone from Georgia I informed him of my research & he appeared to be the friendly person that I had read about. When I arrived at the facility on December 22, 2021, I was helped by Rose. She was very professional and helpful with showing, answering questions, and taking care of the rental. She stated that Rob was taking care of another matter outside. When he walked in I got the chance to let him know that it was great putting a face with the voice. This place has a great team and even though my plans didn't work out, all went well during my check out on January 3, 2022. I met Claudia and made sure she knew about my experience. She was very helpful as well. She state that they are just like a family, and I totally agree. If, in the future, I need a storage space, this location will be my choice, Cheryl Elam Memphis, TN
Cheryl E | Expérience généraleDid not feel safe. Old building and elevator was scary. Did not feel comfortable on 6th floor.
Kristine K | Expérience généraleGreat Company
James H | Déménagement en ligneTop Notch, Superb. Pleasant & Professional
CATHY S | Expérience généraleThe staff was very friendly courteous and thoroughly knowledgeable
Charles S | Premières impressionsExcellent courteous staff @ 137 W.Illinois Memphis TN.location I have never had to use a storage before ; & the professional service I received was above & beyond; BRAVO ZULU to the ENTIRE staff at the location; if I or any friends, family ever desire storage your location is. @ the top of my priority list. Thanks so much for Excellent Service Rendered… NEddings
NORA E | Expérience généraleEveryone was helpful and friendly. Made sure I understand the contract and all my policy.
Martina G | Premières impressionsVery professional, helpful and extremely courteous in assisting in all my storage needs!!!
Red D | Expérience généraleMy belongings were full of bugs and roaches in which opening the containers eggs were present.
JEANETTE S | Expérience généralemoving stuff is a Major CHORE, having the pleasant & Professional staff experience during this process is a big Welcome. Merci
CATHY S | Premières impressionsOverall, my experience was great but I wish the young lady who got me started would've explained the use of the access card. My self and many others were very confused once we got to the elevator. Thankfully, I believe her brother was there and he politely explained that we must swipe upon entering and once we were done to ensure access. I share that knowledge with several guests as I was there loading/unloading on trips. The young lady didn't say a word about the use of the card.
Vernon F | Expérience généraleNo air on 5th floor I feel like we should’ve gotten a discount
Precious M | Expérience généraleThere was a very helpful employee with Locs. He helped me both moving in and moving out. I would not recommend this storage facility if it meant having to interact with other individuals working there.
Stephen L | Expérience généraleService was Excellent, very helpful Rob was the Best!!!!
BARRY W | Expérience généraleThe young man who helped me was absolutely the most polite, knowledgeable, and patient individual. He created a very comfortable and safe experience.
REBECCA H | Premières impressionsI like how your company handle customer and very helpful
JOANN F | Premières impressionsNo complaints, friendly efficient staff, clean safe well maintained facility
Brad P | Expérience généraleI love that sight, they are pretty friendly an understanding.
Felisa S | Expérience généraleClaudia and her team did all they could to make my experience better, but the facility is just horrible. I reserved a 1st floor 10x20 climate controlled unit. When I arrived, all they had was one 10x9 unit on the 6th floor that was not climate controlled. The elevator was malfunctioning. At one point, I was trapped in the basement on the elevator. I had to use the stairs. The stairs are not locked, there is no camera on the 6th floor, and anyone can use the elevator to go down without a key card. Thus, anyone can walk in there and steal stuff (there are no secure roofs on any units) and take the elevators down. After I filed a complaint with Uhaul, Claudia suddenly had more units available and could help me more. When I came to the facility to close my units and move my stuff back out, she was no longer friendly. My complaint was not so much aimed at Claudia, but at Uhaul itself for allowing folks to reserve units and trucks that aren't available. Also, why did Uhaul allow that facility to open when it is clearly unfinished? I will never use Uhaul's services again!
Leslie M | Expérience généraleWonderful service
Hosie K | Premières impressionsRob, and I apologize I can't remember his last name, a tall well mannered young man was the most helpful person I have ever encountered at a storage facility... ANY storage facility. Give that young man a raise because his customer service is above and beyond. I would recommend that facility solely based on his work ethic and kindness. Thanks, Laura Chandler
Laura C | Expérience généraleNice and helpful
Deondric M | Expérience généraleGood service
Anthony J | Premières impressionsEverytime i went on and needed help.i always delt with rob he was always super friendly and professional. When i moved out the helped me make sure my ropes and straps were secure and went above and beyond. If i ever need storage again ill definitely be back.
NATALIE B | Expérience généraleThanks
Ebonye W | Expérience généralePerfection
Glen N | Premières impressionsStaff very helpful, friendly and most of all, their willingness to assist me assist me. You have the best team ever. Thank you so much
Patricia J | Premières impressionsRob da man
Eric G | Expérience généraleEverything was great and I moved out on May 1st.
paul j | Expérience généraleThe staff was very Sweet and friendly and extremly helpful. I was so stressed from my move from Sc and the Lady there and I'm sorry I can't remember her name, was so understanding. Actually her and the other gentleman there both were . We hadn't slept in 32 hours from loading the truck and the long drive that we were just out of it and I was so happy and relieved to have warm welcoming staff and the BEST experience we EVER had with a storage facility!!! Thank you so much!!!
Patricia R | Premières impressionsOnline this facility did not and could not accommodate me. They did not have the storage space available that I requested nor could they accommodate me. Thankfully, the manager tried his best to assist. He even attempted to located another location and aided in extending my U-hual truck for the morning due to the inconvenience. This experience was horrible, I was over changed for the truck and still had to go to another storage center in which only one person was working thel line thus still making me late for the arrival time. want my money back and I want to spek with someone in corporate for an immediate refund.
Janika W | Premières impressionsClaudia was excellent and helpful on multiple occasion. She and staff are what made the difference.
robert t | Expérience généraleVery Professional and Courteous.
Patricia F | Premières impressionsRob was very professional and courteous. He took the time to explain and show me different size storage units. Being able to see the units allowed me to make the best choice for my storage needs.
Carmella R | Premières impressionsRob was a huge help and very accommodating! He made my experience much better.
Jeremy W | Expérience généraleNice facility. Friendly staff.
James M | Expérience généraleTish was amazingly helpful. We had driven here to Memphis from Colorado so were very tired and out of sorts. Tish saw the trailer we were hauling and asked us if we were sure we had the right size storage unit. When she showed us what we had reserved we realized that it was way to small. No problem - Tish helped us to upgrade to one that was just the right size. She then quickly and efficiently showed us everything we needed to know about accessing the facility. We really appreciate how friendly and helpful she was!
James M | Premières impressionsClean and secure! Good access!
Thomas H | Expérience généraleGreat customer service :)
GLADYS B | Expérience généraleHad an ant infestation.
Larrica H | Expérience généraleRob was excellent and I appreciate him so much. He was very helpful and knowledgeable.
Shirley W | Premières impressionsStaff was excellent deserves a raise!!
rayven g | Premières impressionsBest experience I have ever had with Uhaul. The staff went above and beyond to be professional, helpful, and understanding. Fortement recommandé!
Stacy M | Expérience généraleThe staff at this location were very kind and patient. They did an awesome job of making sure we had everything we needed.
Nicole F | Premières impressionsWhen it comes to awesome customer service, please go see this team. Awesome , welcoming and over the top knowledge.
uhaul o | Expérience généraleThis is an awesome Uhaul storage facility. Staff was very helpful. Great hours. Good location. I felt safe and felt like my belongings were safe.
Jay T | Expérience généraleI was very pleased. Staff was friendly, professional and helpful.
Diatra D | Expérience généraleExcellent service and facility. Will recommend
uhaul o | Premières impressionsI wish I knew the clerk's name that helped me with my check in. He was very friendly and helpful.
Jason H | Déménagement en ligneA fantastic storage experience! Not something I'd normally equate in storage, but the staff and facility were excellent.
Scott S | Expérience généraleSuper friendly staff; very helpful
RENEE F | Expérience généraleOnly concern was I did not necessarily like seeing the rodent control trap box in the unit I rented. Staff was fast friendly and efficient. Merci
Brad P | Premières impressionsVery professional, friendly, and best service every
Diatra D | Premières impressionsThis is the best U-Haul facility I have ever been to and dealt with. Everyone was so friendly and helpful. I could not have asked for a better experience.
becca b | Premières impressionsThe facility and staff were great. However, the truck pick up reservation was made to a location that had no trucks, requiring a trip to a place 24 min away. And the location where I was given instructions to go for storage did not have any. Overall a bad experience with uhaul but not with me Td affiliates
ROBERTO S | Premières impressionsWay beyond the normal service ... all around great facility! Whenever a problem did arise they were on the phone with us and it was worked out immediately ... no surprises.
Wendy B | Expérience généraleThe staff was very nice to me
Latara W | Expérience généraleThank you for great service
taylor e | Expérience généraleThe $100 dollar deposit for the truck rental covered the rental fee of $ 89.62. The balance owed back to me for the rental was not placed back on the card used to pay for the rental. Please respond
Norma G | Expérience généraleGreat staff - so friendly and fun. And this is the cleanest facility I've ever seen! I'm sorry I'm moving out!
Chris N | Expérience généraleClaudia is an excellent manager and wonderful to do business with! Very pleased with my unit and the facility cleanliness.
Sarah T | Premières impressionsGood experience... Handle my order in a timely manner. 1 stop shop. Definitely recommend. Polite workers and great customer service.
Lakequsia H | Premières impressionsVery nice staff. Other customers were using all applicable carts.
Michael P | Premières impressionsVery good customer service. Claudia is the best!
Stephen H | Expérience généraleAll of the staff is great! This should be a training facility!
Regina H | Expérience généraleRobert was so friendly and helpful.
Chris N | Premières impressionsOutstanding customer service
James A | Premières impressionsCleanest and friendliest U-Haul I've ever been to. Wouldn't hesitate to use this facility again.
SPENCER E | Expérience généraleThe nicest and friendliest staff I've ever encountered at a U-Haul. Facility is clean and safe. I wouldn't hesitate to use their facility again. 5 star.
SPENCER E | Premières impressionsClaudia Watkins is a horrible manager. BAD customer service. Refused to give her supervisors name/# after she ran my credit card without my authorization. The unit is way overpriced for a tiny room.
Alexis R | Expérience généraleTeam was extremely cordial and friendly.
harshbir s | Expérience généraleThanks to the entire staff perfect
Latrice M | Expérience généraleAll of the staff were very helpful. Thank you for providing water on such a hot day!
Samantha E | Premières impressionsExcellent staff, very helpful and qualified. This was a great experience.
Virginia G | Expérience généraleBeing forced to buy a lock and than told its wrong to only be charged again for another lock is unacceptable. Also had to moved in through small man door instead of double wide doors; took even longer
Tasia T | Premières impressionsThank You everything was excellent
Latrice M | Premières impressionsVery quick and polite service. Excellent experience.
Malerie G | Premières impressionsFantastic customer service!
Alexis A | Premières impressionsCourteous, polite and helpful. Thanks!!!!!!
dagny m | Premières impressionsprofessional, efficient, compitent
Missy D | Premières impressionsExcellent service.
Quayon C | Expérience généraleWitnessed the most professional and helpful service that I've experienced in years in this town! Ms Watkins knows her job and the products/services well enough to describe and suggest options!
Beatrice W | Premières impressionsThis was my first time using U-Haul and it was excellent everyone was very helpful and went beyond thank you so much have a blessed and happy new year .. West Illinois Ave., Memphis, TN
Sharon a | Expérience généraleGreat facility and staff!!
brandon t | Expérience généraleThanks Ms. Claudia Watkins at the 137 Illinois Ave Memphis Tenn she the best . Thanks Ms. Sharon E.
Sharon a | Premières impressionsNone at this time
Yolanda G | Expérience généraleClaudia was superior ... friendly, helpful and knowledgeable about U-haul products. She was definitely providing a great customer experience!
Wendy B | Expérience généraleThe staff is friendly and helpful
ashley b | Expérience généraleAll good
Jamie N | Expérience généraleI'm really pleased with the the management and staff very professional. Merci.
DEMEKA R | Expérience généraleBest Uhaul facility ever. #1
Claudia w | Expérience généraleThe south bluffs uhaul mini storage has been such a blessing to us. The facility is clean and the employees are very friendly and helpful. We are very comfortable storing our household items here.
mary a | Expérience généraleThis is the Greatest Facility at this Location is Memphis! Mrs. Claudia, Mr. Ken and Albert is a Dream Team for sure! They will help you and the sevices is Amazing! Uhaul on 137 W.Illinois is the Move
latoya b | Expérience générale