Customer Reviews for U-Haul Moving & Storage of South Bluffs

1 013 évaluations

137 W Illinois Ave   Memphis, TN 38106

(901) 881-1777

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(901) 881-1777

137 W Illinois Ave
Memphis, TN 38106

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

The employees at this location need to be retrained. The woman who wears a low hair cut had a very negative attitude from the first interaction. I should have left the truck there. However your employees have falsified documents in my opinion on purpose because of that negative attitude. Furthermore, your general manager literally screamed at me on the telephone. I didn't raise my voice . I was asking questions and she refused to answer. She said that she wasn't and I quote " go back and forth with me" Being in retail I'm used to dealing with irate customers who refuse to be reasonable but I have NEVER had to deal with that in all my adult life from a place if business! Especially with a manager. I calmly explained to this woman that I wasn't going "back and forth" . To go back and forth would imply she had answered my questions and I refused to see reason. She wasn't answering them. Why did they give incorrect information on the form? Her reply was they had to. My response, was explain to me why you gave incorrect information on the form. She litterally starts to scream again. I asked her could she be professional and this woman (Claudia Watkins said she couldn't and hung up the phone in my face) The phone calls are recorded you can hear me using all my professionalism and you can hear her screaming, admitting to falsifying documents, and hanging up on me.

Kawanis S. 
Évaluation :
3

The air was not working on the vehicle I rented. And I was charged for 50 miles twice. When I first paid I paid for 50 miles my round trip was a little over a hundred miles I was charged for the full amount without the 50 miles I paid for at first being deducted. The employees were super friendly and the equipment was clean air not working and over paid for mileage

Lanita D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rodger T. 
Évaluation :
5

Employees were very nice & helpful

CYNTHIA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terri and Charlie W.  |  Expérience générale 
Évaluation :
1

The customer service people over booking I ask for one they give me another one never going back so unprofessional loud when you call on the phone bad experience.

Tracy M. 
Évaluation :
5

No improvement needed! This is the best U-Haul location in Memphis, or anywhere around! They are the greatest! I highly recommend them to anyone needing storage or trucks or trailers.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary L. 
Évaluation :
2

Head of staff is terrible. Tone of voice turns you off. She is angry and mad all the time. She needs help. I know: good help is hard to find. You're stuck with her. GOD bless.

Michael L.  |  Expérience générale 
Évaluation :
5

They came to my rescue with a rental when I was stranded in memphis without one. Everyone was so kind and turned my bad day right around

madison N. 
Évaluation :
5

Claudia and Tesh took care of us. For any transportation or storage need in Memphis, I would not go anywhere else.

Hanns Dieter J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kadara R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dalton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphne C.  |  Premières impressions 
Évaluation :
5

The staff was so friendly and very welcoming. They all offered help. The location was safe, quiet and warm. The process was efficient and accurately done. I was so relieved, seriously they all took the stress out of my frustrating day! I would most definitely recommend this location! I said I would definitely recommend this location! The other locations can learn a lot about customer service from this crew! AWESOME JOB DONE HERE!!

Kimberly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
5

No improvements needed. This is the nicest and cleanest U-Haul facility in Memphis! You will not go wrong from renting from this location! I use them often.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriona H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sammie W. 
Évaluation :
1

#1.Hire more people like Latoya?? #2 Had a reservation for a 26ft stood in line an hour!!! to be told we were not on the log For a truck! Relocated to west ill st. *For starters the truck had no gas from previous customer. Unfortunate for us before we could make it to the gas station it ran out of gas. *we were late to start with from the mendenhall mix-up! *in short 3hrs behind schedule to our customer. *not knowing we had a deadline to be at the drop off location we missed our time slot. *reported my issue to the pick-up location *asst: manger horrible!horrible!!horribly!!!!!! Customer service skills. We are a moving service. We will never speak to any customer the way she spoke to me. The manger! the manger!!  could believe what I was hearing rude rude rude. They both should be reprimanded For there piss poor attitudes.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly R.  |  Premières impressions 
Évaluation :
5

Except for the windshield trim coming off and beating me to death, the truck was in good condition. Fix the windshield trim and put some shocks on it!!

Michelle C. 
Évaluation :
1

Took extra money

Anquenillia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances H. 
Évaluation :
5

Merci!

Ayanna H.  |  Premières impressions 
Évaluation :
5

We have thoroughly enjoyed our storage experience at this U-Hail location through the years.

Stephen and Kim W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDRICK W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
3

The location is fine but the transfers from the 800 number went to the wrong people several times and when I finally got to the right person I was on hold for ten minutes before they said this modification to one way trip from round trip was good to go. I arrived at the store in Memphis and they wanted to charge me $150 before I spoke to the above events and after another ten minutes they let me go for what I agreed to in little rock. This is screwy, if with all the Arkansas jokes an Arkansan employee can know of modifying a contract from round trip to one way why don't higher level workers than the lowliest worker at my local store in an allegedly smarter state of TN know this is a thing? Three different people had to educate themselves to help me today...

WADE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

When they opened the U-Box my belongings had moved, open containers, and things on the floor. Several things were broken.

JOSEMARTIN M. 
Évaluation :
5

Best storage unit facility I've ever seen. Friendly helpful staff, excellent security, clean cheerful building. Couldn't recommend it more.

Caroline F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY E. 
Évaluation :
5

Leteshaies Hill was awesome! We had a mixup with our reservation and she really saved the day for us!

Mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latuiana B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Greg F. 
Évaluation :
5

Employees were friendly yet professional, she knew and performed her job well. Assured that I understood everything about the contract and offered to help with anything else!

Mary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley P. 
Évaluation :
5

The service is great and people are fast and effective. I just don't like how I got charged $21 for gas and it was over the 1/2 tank mark

Ashlyn G. 
Évaluation :
5

The employees were very professional and helpful in all areas of service. They were hard working and very professional. Great Job

Rosemary C.  |  Expérience générale 
Évaluation :
5

This location is excellent. But the one at 357 Union Ave is just awful.

Sally W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

hale B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephanie S. 
Évaluation :
3

The rental was not available like the online order promised, but when I went into the location, the representative set a time for the day after, and that order was available as promised. There was a problem as far as communication with the main location, because all my attempts to contact them were pushed to customer service, where the wait times were at least an hour long! And even though extra charges showed on the final receipt sent to my email, because of unsuccessful communication, customer service was very understanding and refunded me the extra charges with no problem!

Delcenia H. 
Évaluation :
5

The woman, that helped me...check in and out was wonderful! Funny, professional and sweet...I don't know what her name was. African American lady, super nice!!!!!

Stephanie H. 
Évaluation :
5

After 3 locations cancelled my existing order, this location was amazing. Apparently they are the final catch-all for the crap the other locations pull/do, Thank goodness I got there when I did because the next people who came after me were even more furious than I was. The Union Ave. location needs new people-they were rude, extremely unhelpful and made a bad situation worse. Horrible customer service! This location saved me and they deserve all the accolades for making what was a horrible experience at least do-able. If any other rental place was open, if any other rental place came within a dollar of meeting the cost-I would have gone there. I will remember this in the future. I would rent from the W. Illinois location from now on when I have to return to Memphis, Even though it was over an hour from where I started from!

WENDY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice J. 
Évaluation :
5

Excellent

Aylissia S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

willie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard T.  |  Expérience générale 
Évaluation :
5

Young lady was responsive. Made returning truck a pleasure. It was eay task.

David T. 
Évaluation :
5

No improvement needed. I had an excellent experience!!

Robert R. 
Évaluation :
3

When we're turning equipment please don't tell your customer you will send the email, talk to them before they leave and explain the checkin process as you work through it. Most customers want to be informed and not surprised by additional charges. Be fair to both company and customers. Because some of Uhaul equipment is very large the customer service person should pay close attention of where the customers are in relation to equipment so that there aren't any accidents like hitting the customer in the head with the truck door mirror again.

Moneka M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G.  |  Expérience générale 
Évaluation :
5

Took less than 5 minute and the check in assistant even backed it in to its parking place for me since I am not real good at baking trailers

nancy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hattie H. 
Évaluation :
1

I left a uhaul dealer to this dealer, the previous dealer supposed to have his/her door open at 9am. The dealer haven't show up at 915 am. We call uhaul and received uhaul 137 W Illinois Ave. The service from the location was great. I had too drive out of my way and waste

Marcus H. 
Évaluation :
5

Thank you very much.

dagny m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer H. 
Évaluation :
5

The service and responsiveness was excellent. The staff was friendly and professional. I will rent from them again in the future. It no wonder why they are highly recommended.

Rashawn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey C. 
Évaluation :
4

The clerk was friendly & very helpful. Pick up process was great. The truck was disgusting! Smelled terrible inside, dent in the side. The check in process was slow & frustrating. The guy may have been new. Had no clue what to do.

Eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone D. 
Évaluation :
5

Claudia - good job. Thanks. She took care of us

Rene K. 
Évaluation :
5

They did over and beyond to make sure I was taken care of

Khadijah M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marquita b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roshanda B. 
Évaluation :
5

My wife and I needed to move within 2 days time and it was very hectic and stressful. When I accessed online reservations there was only one location that had a 26foot truck for the time we needed. We met Ms. Claudia Wilkins and her husband and they were instantly a blessing. We got our vehicle and storage in a very short time. She even had a ice machine for ice chips that my wife loves. They were not only concerned about us renting the equipment but personally as well. The facility was clean and well tended to. We connected with a brother and sister in our faith. We really can't say enough about your professional and personal care for your customers. If I have to use U-Haul again the Storage of South Bluff in Memphis will always be my first consideration. May God continue to bless you and your team.

Mario M.  |  Premières impressions 
Évaluation :
5

Whoever was in charge of getting us checked in was so nice. She was helpful, informative, and very nice. This was a great experience.

Anna grace D. 
Évaluation :
5

Everything went smoothly. Couldn't ask for anything else.

Catherine M. 
Évaluation :
4

Stop

Randy L.  |  Premières impressions 
Évaluation :
5

Everything was in order. I didn't see anything that could be improved at this time

James S. 
Évaluation :
5

Very professional and friendly service.

alvis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andrew h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence C.  |  Expérience générale 
Évaluation :
5

The team members were so understanding, accommodating, courteous and respectful. All of these characteristics makes choosing Uhual as a company a no Brainer. I am a business owner so when I receive excellent customer service it gives me one less thing I have to worry about. Thank you all for working with Uhual and being the best that you can be for yourself and this company.

Jasmen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiayra B. 
Évaluation :
5

Excellent service!

Helen A. 
Évaluation :
5

They were fast and very polite!

Martina G. 
Évaluation :
4

Personable staff increased my satisfaction

DONALDW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHEKIETA W. 
Évaluation :
2

The manager is very rude and disrespectful, no type of manner

Mahi n.  |  Expérience générale 
Évaluation :
5

I reserved a UHaul and when I got there unfortunately, there was not one available. The Lady Representative there contacted the Customer about returning because I was there to pick it up and he was late returning. The Customer responded that he will not be able to return until later. However, The Representative accomodated me with a another truck. Always a very professional team there. The trucks are always clean and I really enjoy Customer Service.

TAMMY B. 
Évaluation :
5

Service excellent

Hosie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quintina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katharine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anterrial H. 
Évaluation :
5

Make sure the inside of the windshield is clean. I believe it had Armor All on it or something that was sprayed on the dashboard that accidentally got on the glass. No big deal because I cleaned it before I drove off the property. You guys are ALWAYS great to me!

LARRY B. 
Évaluation :
5

Ms.Claudia is the best, she deserves a raise!!!!!

Christian G. 
Évaluation :
5

The W. Illinois location was awesome. They did everything they said they would do, exactly as expected. No complaints, only compliments. My problem with U-Haul this weekend, however, was with the 370 Union Ave Memphis, TN 38103 location, where I originally reserved my truck. That truck became unavailable when the previous renter failed to return it on time, or ever, as far as I know. The personnel at that location did not give a rip that I had flown into Memphis specifically to handle this housegoods consolidation, in advance of the corporate relocation movers moving everything from my Memphis house across Tennessee to Knoxville. I only had one chance--this weekend only--to do this. The Union location personnel offered no solutions or options, just the 1-800 number to call someone else to deal with me. This, despite the fact that they did have eight vehicles on the lot right then that were just sitting! The CSR on 1-800-Go-UHAUL solved the problem by giving me an uograde size truck from the W. Illinois location, at the same price. Problem solved.

Jonathan O. 
Évaluation :
5

Everything was clean and service was excellent.

JOHN B. 
Évaluation :
5

Great employees!

josh H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taquilla C. 
Évaluation :
5

Staff was very responsive and helpful. Pick up was fast and easy.

Mark C. 
Évaluation :
1

Need to be more accurate with mileage on trucks. They have one thing and you see another on the U-Haul

Kareem W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
5

The woman that handled my return was awesome. When we pulled into your facility a woman came out of the office and directed me where to park the trailer. By the time I got my paperwork together and got out of my truck and walked back to the trailer she already had the trailer unhooked. She said we were all set and she was sending me an email receipt. It took less than 30 seconds and I was on my way. That was the best service ever. I didn't catch her name but she did an awesome job. I've never seen anything like that before and she should be commended for doing a great job !!

Don J. 
Évaluation :
5

Nothing. They are short,sweet, and straight to the point. I always come to this location.

Marcus B. 
Évaluation :
5

Keep up the good work! And You have an Excellent Service Worker name Robert Holman, He's a Great Service Rep!!

Katrina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney W. 
Évaluation :
5

Friendly and efficient workers both times.

Pamverly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica J. 
Évaluation :
2

Lady was rude when we picked up Dolley that was supposed to be with rental Went to 3 locations to pice up truck because 1st that was ordered didn't have it then sent to 2nd location that we where sent to didn't have it I was also over charged no one has call me back

Christian C. 
Évaluation :
5

Always have a great experience at this location. I pass several locations just to do business here. The Staff is very helpful and courteous. Every truck that I have rent always is clean and drive well.

Tammy H. 
Évaluation :
5

Nothing at this time. Service was great!

Melvin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seresa L. 
Évaluation :
5

GREAT & FRIENDLY SERVICE!

Larry W. 
Évaluation :
5

Outstanding customer services

Shirley P.  |  Premières impressions 
Évaluation :
4

Elevator a constant problem

Clyde E.  |  Expérience générale 
Évaluation :
5

When we moved in the gentleman at the counter was very nice to us and helped us out with our moving needs that night. The women at the counter also very nice and help give information about billing and other things I'm very happy I chose this storage unit to store my stuff.

Sandra Z.  |  Premières impressions 
Évaluation :
5

I would highly recommended this facility. Feels very safe and staff is more than helpful and polite.

Melanie L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita J.  |  Premières impressions 
Évaluation :
3

I had trouble with the code and key pad but someone was there to help and was kind and professional.

Bryan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea S.  |  Premières impressions 
Évaluation :
5

Thank you Rob and Mrs. Claudia. I love Yawl! Give the, people a raise!!!

Shirley W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krishina W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clareatha B.  |  Premières impressions 
Évaluation :
1

I only entered my storage on the day of me moving the stuff in and on the day of moving my stuff out and my unit was locked the entire time. My 55 inch TV was stolen.

MYLA M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tia J.  |  Premières impressions 
Évaluation :
5

I love everything this uhaul place. You all had carts to help load and unload your furniture which made it easy and great. Thanks

JOANN F.  |  Expérience générale 
Évaluation :
5

This place is over the top for customer service.

James D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nita k.  |  Premières impressions 
Évaluation :
5

Very satisfied with this facility. Will definitely use again.

Patricia A.  |  Expérience générale 
Évaluation :
5

After reading good reviews online concerning a great employee, Rob, made me choose this location. After speaking with Rob over the phone from Georgia I informed him of my research & he appeared to be the friendly person that I had read about. When I arrived at the facility on December 22, 2021, I was helped by Rose. She was very professional and helpful with showing, answering questions, and taking care of the rental. She stated that Rob was taking care of another matter outside. When he walked in I got the chance to let him know that it was great putting a face with the voice. This place has a great team and even though my plans didn't work out, all went well during my check out on January 3, 2022. I met Claudia and made sure she knew about my experience. She was very helpful as well. She state that they are just like a family, and I totally agree. If, in the future, I need a storage space, this location will be my choice, Cheryl Elam Memphis, TN

Cheryl E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christen A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeana J.  |  Expérience générale 
Évaluation :
2

Did not feel safe. Old building and elevator was scary. Did not feel comfortable on 6th floor.

Kristine K.  |  Expérience générale 
Évaluation :
5

Great Company

James H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosharnda B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea and David H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christine G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terri and Charlie W.  |  Premières impressions 
Évaluation :
5

Top Notch, Superb. Pleasant & Professional

CATHY S.  |  Expérience générale 
Évaluation :
5

The staff was very friendly courteous and thoroughly knowledgeable

Charles S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margo W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal C.  |  Expérience générale 
Évaluation :
5

Excellent courteous staff @ 137 W.Illinois Memphis TN.location I have never had to use a storage before ; & the professional service I received was above & beyond; BRAVO ZULU to the ENTIRE staff at the location; if I or any friends, family ever desire storage your location is. @ the top of my priority list. Thanks so much for Excellent Service Rendered… NEddings

NORA E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natasha s.  |  Expérience générale 
Évaluation :
5

Everyone was helpful and friendly. Made sure I understand the contract and all my policy.

Martina G.  |  Premières impressions 
Évaluation :
5

Very professional, helpful and extremely courteous in assisting in all my storage needs!!!

Red Door Urban M.  |  Expérience générale 
Évaluation :
3

My belongings were full of bugs and roaches in which opening the containers eggs were present.

JEANETTE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiara B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dimesha C.  |  Premières impressions 
Évaluation :
5

moving stuff is a Major CHORE, having the pleasant & Professional staff experience during this process is a big Welcome. Merci

CATHY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia W.  |  Expérience générale 
Évaluation :
4

Overall, my experience was great but I wish the young lady who got me started would've explained the use of the access card. My self and many others were very confused once we got to the elevator. Thankfully, I believe her brother was there and he politely explained that we must swipe upon entering and once we were done to ensure access. I share that knowledge with several guests as I was there loading/unloading on trips. The young lady didn't say a word about the use of the card.

Vernon F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMIKA J.  |  Premières impressions 
Évaluation :
3

No air on 5th floor I feel like we should’ve gotten a discount

Precious M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeana J.  |  Premières impressions 
Évaluation :
4

There was a very helpful employee with Locs. He helped me both moving in and moving out. I would not recommend this storage facility if it meant having to interact with other individuals working there.

Stephen L.  |  Expérience générale 
Évaluation :
5

Service was Excellent, very helpful Rob was the Best!!!!

BARRY W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany B.  |  Expérience générale 
Évaluation :
5

The young man who helped me was absolutely the most polite, knowledgeable, and patient individual. He created a very comfortable and safe experience.

REBECCA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWENDOLYN B.  |  Expérience générale 
Évaluation :
5

I like how your company handle customer and very helpful

JOANN F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawrence j.  |  Premières impressions 
Évaluation :
5

No complaints, friendly efficient staff, clean safe well maintained facility

Brad P.  |  Expérience générale 
Évaluation :
5

I love that sight, they are pretty friendly an understanding.

Felisa S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmen S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Varisha R.  |  Premières impressions 
Évaluation :
1

Claudia and her team did all they could to make my experience better, but the facility is just horrible. I reserved a 1st floor 10x20 climate controlled unit. When I arrived, all they had was one 10x9 unit on the 6th floor that was not climate controlled. The elevator was malfunctioning. At one point, I was trapped in the basement on the elevator. I had to use the stairs. The stairs are not locked, there is no camera on the 6th floor, and anyone can use the elevator to go down without a key card. Thus, anyone can walk in there and steal stuff (there are no secure roofs on any units) and take the elevators down. After I filed a complaint with Uhaul, Claudia suddenly had more units available and could help me more. When I came to the facility to close my units and move my stuff back out, she was no longer friendly. My complaint was not so much aimed at Claudia, but at Uhaul itself for allowing folks to reserve units and trucks that aren't available. Also, why did Uhaul allow that facility to open when it is clearly unfinished? I will never use Uhaul's services again!

Leslie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARL D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clarissa R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bionca S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chenequa H.  |  Premières impressions 
Évaluation :
5

Wonderful service

Hosie K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clyde E.  |  Premières impressions 
Évaluation :
5

Rob, and I apologize I can't remember his last name, a tall well mannered young man was the most helpful person I have ever encountered at a storage facility... ANY storage facility. Give that young man a raise because his customer service is above and beyond. I would recommend that facility solely based on his work ethic and kindness. Thanks, Laura Chandler

Laura C.  |  Expérience générale 
Évaluation :
5

Nice and helpful

Deondric M.  |  Expérience générale 
Évaluation :
5

Good service

Aileen E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaToya B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolunda M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenita S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathaniel B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela H.  |  Expérience générale 
Évaluation :
5

Everytime i went on and needed help.i always delt with rob he was always super friendly and professional. When i moved out the helped me make sure my ropes and straps were secure and went above and beyond. If i ever need storage again ill definitely be back.

Natalie B.  |  Expérience générale 
Évaluation :
5

Thanks

Ebonye W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Almatene L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jazmyne J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian R.  |  Premières impressions 
Évaluation :
5

Perfection

Glen N.  |  Premières impressions 
Évaluation :
4

Staff very helpful, friendly and most of all, their willingness to assist me assist me. You have the best team ever. Thank you so much

Patricia J.  |  Premières impressions 
Évaluation :
5

Rob da man

Eric G.  |  Expérience générale 
Évaluation :
5

Everything was great and I moved out on May 1st.

paul j.  |  Expérience générale 
Évaluation :
5

The staff was very Sweet and friendly and extremly helpful. I was so stressed from my move from Sc and the Lady there and I'm sorry I can't remember her name, was so understanding. Actually her and the other gentleman there both were . We hadn't slept in 32 hours from loading the truck and the long drive that we were just out of it and I was so happy and relieved to have warm welcoming staff and the BEST experience we EVER had with a storage facility!!! Thank you so much!!!

Patricia R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra P.  |  Expérience générale 
Évaluation :
1

Online this facility did not and could not accommodate me. They did not have the storage space available that I requested nor could they accommodate me. Thankfully, the manager tried his best to assist. He even attempted to located another location and aided in extending my U-hual truck for the morning due to the inconvenience. This experience was horrible, I was over changed for the truck and still had to go to another storage center in which only one person was working thel line thus still making me late for the arrival time. want my money back and I want to spek with someone in corporate for an immediate refund.

Janika W.  |  Premières impressions 
Évaluation :
4

Claudia was excellent and helpful on multiple occasion. She and staff are what made the difference.

robert t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latonya w.  |  Expérience générale 
Évaluation :
5

Very Professional and Courteous.

Patricia F.  |  Premières impressions 
Évaluation :