Évaluations des clients U-Haul Moving & Storage of South Cypress
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of South Cypress
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Alfonso P. le
Personal was professional and curious. Very pleased
Christopher P. le
Everything was great
Pierre C. le
I have no complaint whatsoever. The service was quick and the people were professional and friendly.
Elizabeth H. le
Brittany Rayburn went above and beyond to get me the right equipment .
Immanuel E. le
Brittney at this location was super friendly and helpful. If you are renting a trailer don’t forget the trailer adapter.
Christopher C. le
Nothing. Employee was very helpful and great service!
Kevin I. le
Friendly staff. Would rent from this location again.
Jada E. le
Give 20- 30 miles free and give more than 8 hours to return the Uhaul.
Thomas A. le
Your app needs a great deal of revision. I found it unclear and, as a result, very frustrating.
Darwin H. le
Online tools were difficult. Too many adds interrupting the order process. Too few opportunities to step back and make changes. Took way too long and when I re-entered to make changes it forced me to go through all of the questions form the start. Big waste of my time.
Gerardo R. le
The place was clean and the and everyone was on the money. I like that in a company. Thanks for a professional service. Happy new Year
Peter F. le
Service time could be better. Took a long time for the customers to service by the agents. Waited over 20 minutes.
Yolanda T. le
The customer service gentleman was very nice and friendly. He explained everything clearly, especially that turn in process. I wish I could remember his name as he was very professional and nice. Cons: The cost of truck rental mileage is ridiculously high and to charge a service fee for dropping off the truck early on your open lot is just money racket.
Marilyntrammer J. le
Great staff no improvement is need at this
Timothy A. le
The staff at this location are excellent really appreciated thier level of service!
David W. le
General manager was very nice and helpful.
Gloria H. le
Great job, thanks
Loretta J. le
Confusing, mixed information, documentations were different from request of rental. Verbal instructions were incorrect as far as drop off. I was told I would have to pay more to drop off at same location I was only going approx. 50 mile both directions. HOT MESSS Then on turn in I had to call twice because the worker said my return was not in computer. I was told to call the 800 # again I waited 15 min and told the young man to figure it out I had to go!!! Not a good exp. And will never go back to that location EVER
Rodney D. le
Service was excellent, no issues/
Johnny W. le
Joe was awesome he took very good care of us our uhaul experience was excellent. Johnny and Judith Wren
Harrison W. le
Great
Victor G. le
The service by the ASM was excellent
Cheri A. le
Each employee that I encountered, three in total were all very kind and helpful!
Stephanie D. le
Customer service at the location is excellent.
Erik C. le
My first location was horrible...this one got the job done
jOSH E. le
I live in pa and somehow you are emailing me about a trailer in Texas. I was no were near Texas at this time. Make sure you have the correct email of your customer because I got someone else’s information
RANDY E. le
Knowing that it was a regular storage and uhaul store helped. The attendant was very courteous and efficient. She met me as I pulled in and had me out in just a few minutes.
Calvin R. le
Brittney was great to work with! We will definitely be back!
Toni T. le
I had a rough start with the location on Fry road and was frustrated when I arrive. The representative was not helpful at all. When I arrived at the FM 529 location the representative was EXTREMELY helpful and provided a discount. If I had not already paid for a storage until I would move my things there. The 529 location receives 5 stars from me for exceptional customer service.
Robineasha H. le
I do not know why uhaul would charge an additional $20 to hookup the car carrier when they know it has to be connected to the truck before you leave. It is bad enough that you are paying so much for the carrier it self that should be included in the rental.
Ramona M. le
Staff was excellent, professional, well informed and very easy to deal with. Will definitely utilize this location again.
David T. le
Disappointed I was charged an additional $20 just because I dropped the trailer off in the time I said I would rent it (10 hrs), but it happened to be after the store was closed. I told the agent I would rent the trailer for 10 hours and return it at 7:00. He said just drive up and drop the trailer - told me nothing about a $20 night drop off fee. Guess a day rental is only based on the hours the store is open. Again very disappointed.
Othneil D. le
Very friendly staff (especially Brittany) and well maintained equipment. Pleasant first experience. The only improvement I see this location can make is to add a little more parking.
Oscar G. le
Great customer service.
Ray P. le
We were treated so bad by that lady, at this moment, we haven't resolve issues with U-Haul because of her. Terrible Customer Service, charged twice, not want to up grade the rental, didn't report that she received the trailer, etc, etc, etc. It was a really bad experience with this people in Texas! I don't want to do business with TEXAS U-Haul!
Ken B. le
Very long wait almost an hour to drop off
Jeremy L. le
Long wait.
Michael W. le
My original pick up locatiion was Steeple Way Blvd. No one was at that location, which lost me an hour of time. Was very upset U-Haul sent me to this location!
Briana D. le
Joe was professional and quick l.
Bob M. le
The woman who assisted us was very pleasant, helpful, and knowledgeable. This location was very convenient and well maintained, thank you.
John M. le
Staff was friendly, vehicle was ready for pick up when we got there and answered any questions
Stephen K. le
Brittany was great. Very polite and accommodating. Had my truck ready in minutes!
Princess A. le
I really like the staff that attended to us. He is great.
Cruz M. le
Very satisfied & the service was excellent I have no complaints. Thanks keep up the good service.
CHRIS K. le
The pick up process is ridiculous. Why would you need 3 phone numbers to pick up a trailer and then have to call that person. It’s my vehicle, my card, my insurance! Why in the hell do I need permission from another person to say it’s ok? This needs to change immediately or consider me a lost customer.
Daniel G. le
Excelente service , truck very clean
Justin C. le
I scheduled moving help for the same day as my truck rental. The system scheduled my moving help for the day before I set my truck rental. Anyone I talked with at customer service was not willing to help at all. Since your site was facilitating the scheduling I consider you to be responsible even if moving help is a 3rd party.
Sandra A. le
Do a better job of cleaning the rentals. The rental we received had ants crawling all around and we got bit by them.
McClinton B. le
I cancelled my request for a truck rental after I was told I had to provide two phone of people to verify they know me, I found this policy to be insulting because I am a regular customer of Uhaul, now I am a criminal suspect? If you can't verify my State driver's license, my credit card, and my email address from my U-haul online account how can you verify the person on the phone who's number I give you? If you are having problem of high volumes of theft, how about adding GPS trackers to your equipment as oppose to treating all your customer as thieves, I will not apply for a rental vehicle from Uhaul again.
MARIATERESA H. le
Wonderful professional attention.
elston M. le
Very nice and professional I like that
Ryan S. le
Awesome Manager. Great service.
David B. le
easy, quick and the girls working were hilarioius! Will rent again
brittany S. le
Brand new facility. Took just minutes.
Eisha H. le
I'm used to haul doing a proper walk through of vehicle. Gas was marked 1/4 but it was under 1/4 although I put 1/4 back in. And I was Guaranteed $50 for reservation and the uhaul was not available and I was told by Jamie and customer service I couldn't get the $50. I had to pick up at one location and drop off at another location. The truck alignment was off very poorly it was definitely not properly inspected nor should it be on the highway. Customer service was horrible. I've been a 13+ year customer. This was a disappointment all around.
Hayler P. le
Good