Customer Reviews for U-Haul Moving & Storage of South Cypress

Évaluation :

5

Great facility, competitive pricing, friendly staff. All in all, great and easy experience!

Évaluation :

1

Horrible services They tell you all type of wrong info charged my card for stuff they missed up on when I called for it to b fixed they gave me the run arounds

Évaluation :

5

Everithing was totaly fine, but the gentelman that care for us was incredible efficient and cooperative, congratulation for your ejemplar employee thanks

Évaluation :

5

The auto hauler trailer tire securing ratchets were in poor condition and need maintenance or replacement They were difficult to ratchet and release due to age/wear and lack of lubrication The trailer was clean and all other in good order

Évaluation :

5

The location was well-kept, and the gentleman who helped me was polite.

Évaluation :

5

They where very helpful great customer service

Évaluation :

4

Overall we are pleased with our experience with this storage location. But there are a few things we would like to mention. 1, is the access to the unit. There was an "after hours access" box by the door. But it was never mentioned or offered to us about the ability to access our unit after hours. This would have been nice because we both work later in the evening/overnight and are asleep most of the operating hours. 2, is that the siren/alarms would constantly go off while we were attending to our unit. That was very annoying and very distracting.

Évaluation :

5

The trailer running lights did not work , the door got stuck when opening , the bottom was wrap and uneven . I've rented about 5 in the recent months and that was the worst trailer I received . I think it was even smaller then the 6x12 that is advertised. The other traliers I got with the split doors had more room for sure . The location for pickup and drop off both great customer service !

Évaluation :

5

Every thing was timely manner, professional.

Évaluation :

5

Elevator broken

Évaluation :

5

Elevator broken that needs to be repair

Évaluation :

5

Elevator broken that need to be repair

Évaluation :

5

na

Évaluation :

5

Keep up the good work.

Évaluation :

1

Horrible customer service I have been a loyal customer her but as of today I will no longer be it's horrible to have to walk in to a blank stare and over charging my account and having a attitude about a mistake that she made Please don't go to this location you will not be pleased or respected as a customer or a person there is a location at Copperflied great customer service there

Évaluation :

3

The trailer I rented had a violent bounce that occurred at any speed randomly, unloaded as well as loaded. Also, the wheel bearings/brakes felt as if they were locked up and I was dragging the dam thing. Very bad trailer. Will never rent again!

Évaluation :

4

First of all, I didn't know if that employee was an employee because he was wearing a Pink Floyd sweater. He didn't tell me if he gave me my military discount or not and then when he gave me a trailer, the trailer had a big giant dent over the right fender I called around at night to report it because he never told me anything about it. He only took a picture of the hitch and that's all he did. I don't understand why he would give me a damaged trailer. Especially when I'm putting my scooter on the trailer it's a $9000 scooter that was very bad for him to do that and he never even brought up that the trailer was damaged and I'm sitting here going crazy because I don't need you guys thinking that I'm the one that did it that's wrong that you do that the customers

Évaluation :

5

Not a thing! Staff is friendly and provides, facility and equipment is clean and in good shape. Staff should get a raise.

Évaluation :

5

All staff, especially the new manager have the facility operating smoothly. They all are very friendly and responded to my needs quickly and effectively. Should I again have the need to utilize storage, this location will be my first choice.

Évaluation :

5

Excellent customer service!

Évaluation :

5

very professional and easy to work with

Évaluation :

5

Also had sharp items in the parking area

Évaluation :

1

The truck die on me

Évaluation :

5

Everything was good and the customer service was great

Évaluation :

2

Spent several hours at this location due to issues with the computer system not allowing staff to assign trailers to u Boxes. Ordered two more boxes than I needed but was told that they'd take care of it. Ended up paying rent on those two boxes a month later. Was told that the manager would look into it and still had to call back to cancel rent on the two boxes a week later. We did get a refund, which we were grateful for, but it shouldn't have happened in the first place.

Évaluation :

5

It was all good

Évaluation :

5

Austin was excellent in assisting with my equipment, Trish was great completing my return.

Évaluation :

3

Understaffed

Évaluation :

5

We had a great experience. Trish was a wonderful agent that helped us!

Évaluation :

4

Merci

Évaluation :

5

The inside had not been swept out Overall the truck had dings, dents and gashes including interior of cab In other words lots of wear and tear We only used it to move our Christmas stuff from storage to house. Staff was friendly and helpful

Évaluation :

2

Location was always dirty, roaches all over and we were promised this would not be a issue, no carts available elevator not working and there was one older man that was the rudest to deal with gave attitude for no reasob

Évaluation :

3

Did not visit this location as the tow truck dropped off the vehicle.

Évaluation :

5

Very welcoming and helpful staff. Keep up the good work!

Évaluation :

5

The employees were excellent, I was there from July 4th to November 20, 2022, and every time I came out, they were wonderful. My hat's off to them, well done!

Évaluation :

4

I had trouble with your after hours check in. It needs improvement

Évaluation :

5

Expensive.

Évaluation :

3

I would not recommend Uhaul at all

Évaluation :

5

Great staff

Évaluation :

1

Picked up a truck at 9 am only to get to my location and it's a lock on the truck. Called the place several times only to be put on hold and literally had to turn around go back to see the two girls sitting there doing nothing but putting customers on hold. They literally had to drill the lock off the truck (pic was taken) just for proof. Worst experience ever. They need to check the trucks coming in and going out and they would have noticed the lock prior to renting the truck. Wasted my time and money.

Évaluation :

3

Los trabajadores muy amables el local limpio pero ahí cucarachas mis muebles se llenaron de cucarachas le deben de poner más antencion en animales y a lo mejor fumigar más seguido todo lo demás muy bien los trabajadores muy amables con las personas

Évaluation :

5

My best friend and I was greeted immediately upon arrival by Kimberly. She was knowledgeable and professional, the manager was as well. We felt as if We were apart of the Uhaul family. Everything went well, from the rental of the truck to a storage space, as a matter of fact, it was superb. Most definitely will recommend to my family and friends. Thinks guys for a job well done.

Évaluation :

5

Definitely enjoyed the experience with U Haul

Évaluation :

5

Take the truck I had and put in the junkyard

Évaluation :

3

They charged me for gas when we lost a quarter of a tank with the hole in the tank before we left. I was not going to turn that in for reimbursement but now I will have to reconsider that option.

Évaluation :

5

Uhaul app is sluggish. It's easier to go in to the location.

Évaluation :

5

Excellent service

Évaluation :

5

Great transaction, excellent customer service!

Évaluation :

5

Staff were friendly and helpful. Super easy checkout.

Évaluation :

5

Nothing really.

Évaluation :

5

The inside of the trailer looked clean but once I loaded all my supplies it was dusty and not swept at all. I got black stains from dust on my equipment for work . I was transporting

Évaluation :

5

The service provided to meet my needs as a customer was EXCELLENT!

Évaluation :

5

Thanks to all of you for your patience. The manager was very helpful. And Corey.

Évaluation :

5

Front office staff were so friendly and even helped my disabled husband with some of the boxes he had to unload!

Évaluation :

5

Very easy process with good equipment

Évaluation :

5

Very organized. I went to the drop off line and someone immediately greeted me, explained the process, and told me I could go. Super helpful.

Évaluation :

5

On move in date the elevator was broken so they allowed me to park the moving truck for a day at no additional charge as I had items that could not be moved upstairs. Excellent service à la clientèle.

Évaluation :

3

The trailer has a short circuit and kept draining my battery and I had to jump it twice.

Évaluation :

5

good service and no problem with the truck

Évaluation :

3

Be friendlier

Évaluation :

5

Very kind gentleman named Andre made the returning process very simple and fast.

Évaluation :

5

Company had the truck I needed at them time I needed it . Lower than the competitors! Great service. Thank you!!!

Évaluation :

4

Update your website to allow for multiple day rental times so customers don't have to call to extend it. Not everyone can move an entire house and unpack at the next house in the same day/24-hour period.

Évaluation :

5

Easy order online Pick up easy in time Good customer service Thank you

Évaluation :

5

No improvement needed, staff was very helpful and friendly!

Évaluation :

3

I was always being charged a late fee because they never checked their mail. After all, my bank would send checks out every month 3 days or more before the due date. The units have become expensive and I don't feel it is worth the rent.

Évaluation :

3

My unit was not clean upon initial arrival.

Évaluation :

1

My experience with u-haul was good until I got stuck in the elevator for 30-45 minutes. Every cent then the elevator been out of order I have to walk up three flight of stairs to get my stuff. I try to move but couldn't elevator was down so I have to wait I had three units all on the third floor. So when moving day came I had to buy eight dolly so I can move my stuff all the dolly was gone when I moved in there was about eight mattress dolly and eight flat carts now there only four total. So I'm not happy .

Évaluation :

1

My unit was broken into and very expensive items were stolen. The cameras are very poor quality and the people got away with my things and I lost out on all my things

Évaluation :

3

Would have rated higher; I had issue with the U-Haul truck constantly stopping and on me. Even the Rep was nice she. I returned, I told him twice the truck was defective, stopped at every red light and had electrical issues. He said 'yeah that sucks' and told me there wasn't much he could do. I also warned him not to rent it out again and he shrugged at me like he had no choice.

Évaluation :

5

The sales associate was very friendly and extremely knowledgeable. Being able to help multiple people at a time without making anyone feel uncomfortable. In my belief, he should be looked at higher positions in the near future.

Évaluation :

5

Good experience

Évaluation :

5

Not being able to keep my unit before it was auctioned. Is the only dissatisfaction I had but. I had the unit almost 2 years and I lost it all due to covid not being able to work for weeks to catch up on my bills. I hope the family who gets it appreciate it. Furniture was new. Thanks to hurricane Laura I blessed a family. Thanks U-Haul.

Évaluation :

2

I love U-Haul and have been a customer for years but this location seems to be in trouble. A lot of things broken and not fixed timely. The list is kinda long to state here. Customer's are being really inconvenienced when your moving items normally on a time schedule and you get to the facility and the elevator is out or the access sign in is down. Yep this happened just Saturday and I believe the after hours sign in has been down for over a week.

Évaluation :

5

The place was nice and clean. Everyone was helpful and polite. Great service!

Évaluation :

5

Good and clean environment, nice people

Évaluation :

5

Like the cleanliness and thestaff

Évaluation :

5

Very clean and well maintained. Helpful friendly staff.

Évaluation :

5

A young man named Edward took care of us and he was so helpful and well skilled. Edward even came outside in the midst of an active storm to help me. He even reversed charges for a lock that was suppose to be free. The location I'm speaking about is 21346FM 529 Cypress, TX 77433

Évaluation :

5

Buena atención todo súper bueno

Évaluation :

1

After the first month, I received a letter stating they were raising my monthly price $8.00. They said due to "maintenance fees" 4 months later, they are still advertising units for the same price I signed up at. Classic bait and switch. I won't be back.

Évaluation :

5

👍🏽

Évaluation :

1

Unit on 2nd floor unavailable first day 曆- I paid 2 day laborers $50 ($25 per hour x 2 people)) and we could not work Elevator out of order day 2 again, finally turned on around 8:30 AM) we had 1-1/2 hours elevator day 2 before it quit again. Too many trips up down 23 stairs because of lack of access to storage unit elevator Paid way too much $$ for this I am still really steamed 48 hours later

Évaluation :

1

The elevator stopped working and we were left stranded with our property unable to pack the rest of our stuff. We had to find a hotel in Cypress and spend the night only to go back to resolve the situation. Other customers came after hours to find the elevator not working and had to turn around as well… I understand that the elevator breaking down was nobody's fault but alternatives should have been offered.

Évaluation :

5

The person who assist us was very professional and super nice. We always appreciate this.

Évaluation :

1

They had furniture stored inside the entrance area. I was trying to get help with my storage number using the intercom on the third floor because the storage that was giving to me had a lot on that I could get in, only to find out that I was given someone else storage. The worker came after seeming frustrated cause it was time for him to be off, he made the comment this would happen when it's time to get off as if it was my fault I was given someone else unit. So he found another unit only for that one to be for someone as well. Here I'm there with my help with my things unloaded awaiting for the worker to act and say nothing he can do but extent my truck rental, like I done unload my things in everything really. I ask for a bigger unit he said there was none I'm like well can I have two 5by5 cause I can't load this stuff back up and come back tomorrow I have help now and work tomorrow. Finally he was able to give me the two 5by5 but this was a big inconvenience and not good on y'all part. And plus the elevator was extremely slow. And my helper didn't expect to be that long nor myself. Crazy experience

Évaluation :

5

The team here at this location weee awesome. All of them were friendly and seemed to actually want to be there. That's hard to find these days. I'll definitely recommend this location to others.

Évaluation :

5

Very courteous staff.

Évaluation :

3

Checked out June 12th and on July 6th got a new bill. Was NOT pro-rated on rent and had to call and wait on hold to get new bill cancelled.

Évaluation :

5

Merci

Évaluation :

5

Thanks Ahilin, always very helpful and great customer service.

Évaluation :

5

I had the most wonderful experience at this uhaul. It was very clean. I felt my things were well protected. The staff was always friendly and helpful.

Évaluation :

5

The store could be understaffed at times, but the staff was helpful and friendly. Special shout out to John, who went above and beyond time and time again to give great service.

Évaluation :

5

Thank you for making my stressful move a little less stressful with your help and truck and storage

Évaluation :

5

Very clean environment, staff are highly professional and they communicate well and clearly.

Évaluation :

5

The only reason I closed my rent is because I sold the trailer, other than that I was very satisfied storing my trailer there.

Évaluation :

5

I was impressed in my very first visit. I got 5X10 storage, enough for now. Very convenience because it's close to my house, the place is very clean as well. Employees are very courteous, I'm very happy customer so far. Merci

Évaluation :

5

Wonderful customer service when you asked them a question they answered quickly and in a Professional manner

Évaluation :

5

To start this was the most easiest Uhaul Storage ever . I moved to Dallas for a year while keeping my things in storage unit in Houston . Everything exactly how I left it . No animals / insects . Very clean establishment! Would definitely recommend . Thank you Uhaul

Évaluation :

5

They were very helpful I'm nice

Évaluation :

4

I will move in this weekend I’ll know more in a few weeks.

Évaluation :

4

The storage place was great all around. The information that uhaul wants is too much. You want name phone and address of someone not living with me. Too much

Évaluation :

4

The place is great. U-Haul information gathering stinks. You want a phone number and address of someone else that does not live at my house that I have had for almost 20 years. When I go to get a quote it is just way to much information collection before I can get a price.

Évaluation :

5

The experience so far has been great. We are now awaiting delivery of the uboxes to Texas.

Évaluation :

3

Only thing I didn't like was the elevator had got stuck or just stop working after hours.

Évaluation :

2

The overall rating is determine only my access, I didn't receive a access card because was not working I was given a code access which did not work this extremely inconvenience me as I am moving and need to store thing immediately and removed my access to take things in after hours. The guy in store said would take days this is not acceptable and no one on the phone could help.

Évaluation :

5

Rating is for u-haul only for the one on 21326 fFM 529, Cypress,Tx 77433 Abilin Ortega and her staff . Very helpful, friendly, and patient.

Évaluation :

5

We were moving from Houston & needed to store some of our things for an undetermined amount of time. This facility was brand new, close to the home we were selling & due to Houston flooding, we wanted a second floor facility. The personnel couldn't have been more pleasant to work with for almost 1 1/2 years. They made checking out easy as we left th facility to move our & head to our newly located home. Thanks for all the help & kindness that was exhibited.

Évaluation :

5

Bien

Évaluation :

5

Great friendly and helpful

Évaluation :

5

Always clean and a great staff. Rented several trailers and made the majority of my payments for storage in person due to the staff .... Only once was there a line of more than three people at the beginning of the month (rush for service in the trailer industry).

Évaluation :

3

Every U- haul I went to in Houston had computer issues about available storages. They were very busy instead of helpful.

Évaluation :

1

No security at all. The place was open and everyone had access to the units. The staff is untrained and can not give any help. One person seems to know a little bit but can not access the computer to give any information. The manager has not returned my calls. I get put on hold and never have my calls answered. I heard an alarm going off and ask an employee if they go and check on it and his reply was "why would I do that". There are only two of us here holding down the fort. He was walking out of the sliding door when I asked him. My unit was broken into and I can't get insurance paperwork from y'all. My lock was not cut. I was told that I had $10 000 in coverage and when I reported it I was told I have $1000 in coverage. No-one wants to give me any paperwork, because they can't access it. I calll every day to no avail.