Évaluations des clients U-Haul Moving & Storage of South Cypress

Great staff! Knowledgeable, friendly and helpful!

Awesome Service

The units could use a bit more light, but otherwise excellent!

The truck smelled like dog food and had smashed dog food in it. Looked like someone tried to sweep wet dog food up, only smeared it. We are also charged for a dolly that we did not ask for or use, it was in the truck when we picked it up.

I appreciate the garage available for inclement weather drop off. Great idea, it was raining and sleeting during the unloading so this is a plus. Thanks

No improvement needed Service was fast and helpful and the guys had their mask on. And the guy that helped me got me in and out my truck in no time.

Brittney and her staff are so wonderful! They have treated me like family since I’ve known them. I would recommend U-Haul especially U-Haul on 529 to anyone who’s looking for a trustworthy storage or to assist with their moving needs, this is the place........Love’em!

I rented a hand dolly and a furniture dolly when i made my initial reservation. I told the lady i did not want the furniture dolly but I wanted the stand up hand truck. When I got to my destination, the hand truck was not there. then I had to use the app to return the truck and I got charged for both the hand truck and the furniture dolly, neither of which i used.

Nothing. Service was amazing!

It was horrible I did not like it...

Great place.

Wey good location. Polite employees thank you

Daniel was amazing and had great customer service!!!

Brittany and Daniel were very accommodating and helpful. Francisco was very helpful also. We really felt special with all the attention we received!

The Manager was so knowledgeable. She knew her stuff real good. All the staff was very helpful. I would recommend to come here if they want good customer service.

Everyone that I have spoke to in person or over the phone has very helpful and welcoming. I love this facility and wouldn’t go anywhere else. Thanks and happy holidays .

The truck was decent but when I entered it had two half empty water bottles on the seats. Other than that it was a good rental

Brittney & Daniel were great, I did two rentals in one week and both times that I went in they were very helpful. I will continue to use this location.

The 2 young men that helped me were very professional,kind,considerate and very helpful!!! They deserve some kuddos!!

I was very pleased with the prompt polite service I received from your associate Brittany. First class clean property. I will use you again next time. Tim

This location has excellent customer service and willing to help. The staff her is super friendly and smiling. I will come back to this location for a rental even if it is out of my way. Thank you to the Team at this location. Thanks again Daniel and Brittney. Have a great day!

Should update trucks to allow bluetooth connection radio like the trucks and vans!

I hired someone through u haul to load and unload my Ubox. The delivery team was very friendly and got everything unloaded quickly. But I have a lot of things damaged so I am not very happy about that part.

This was one of the best managed storage facilities! Well lit and very clean! Wonderful staff.

Good services thank you

App was a bit slow and awkward

Our move in was excellent. Staff were knowledgeable and helped streamline our visit so that we could get back to our move. Would definitely recommend to anyone looking for storage!

The cab of the truck was dirty with leftover food from the previous renter. I cleaned it out before turning in the truck to not get charged.

Not the friendliest environment. Employee smoking cigarette and listening to loud music when I went to drop off. I would recommend due to unit availability.

Very good nice people👍

Make the drop off at a dealer thats open on a Saturday evening.

Es buen lugar tiene parqueaderos amplios y lo mejor los horarios son excelentes buen personal

I was not given a full explanation about the truck. I was over charged for my rental. They said the tank was full and I brought it back at half full so the charges me $45.50 for a truck that was already in half! Then I was for a two day rental when I brought it back the same day! I would not recommend U-Haul to anyone

Fantastic customer service can't give these two enough praise!!!

Hire more people like you GM. I have an excellent experience

Self-service is awesome because you save up time and avoid dealing with the employees at this location. They usually close 30min before their actual closing time and their trucks are not 24/7 like it says online, so if you arrive 30min before your reservation, you'll probably won't get a key until next business day.

Everything was just perfect.

Mrs Brittney Rayburn seemed rude and condescending when I asked a few questions.

All the guys were great!! when I picked up and dropped off they were wonderful!!! Best location I have EVER dealt with!

Everything was excellent.

Never went in the store itself. Drop off was outside only. The two people working were busy getting the other arrivals taken care of and showed me where to park the vehicle and what to do with the key the said thank you and have a good day. Super simple.

Truck was awful. AC broke. Did not drive straight. Was not the original puck up location. I will rent from others from now on. Was also more expensive then when I booked online.

The only issue was that the documentation stated that the fuel tank was full, however it was at half in the vehicle. I snapped a picture as soon as I noticed and advised them of this when it was returned, and they took care of the error no problem! Very friendly staff and gretatservice.

Please stop give out “the deal “ and the. Charge and underlining amount. For fair to customer

Great service. Simple and fast

Super Nice Staff and very knowledgeable about storage space. Michael even help me with my big refrigerator. Thank you all for your help. I will tell all of my friends and family about this place. SUPER COOL!!!

Mr . Trevino knows his job! He was polite, professional and very pleasant. He deserves a raise.

Best customer service around never had a problem ask for assistance in getting a 24hr code at 7pm help me right away high recommend this place for all your moving needs.

The online service was horrible and created an unbelievable nightmare for me. I scheduled a utility trailer to pick up sod for my yard. After I secured and paid for the trailer and purchased the sod, I receive a call that they did not have the trailer I ordered. The sod cost me almost $250 and I had a short window to pick it up, but they didn't care about the stress they cause me by canceling my order and sending me somewhere else to get a smaller one. This was horrible, no concern at all.

Train staff about mobile pick up and the procedures for other methods of rentals! The Uhaul staff I encountered looked very confused when I showed her my mobile pick up number when I came in to get the keys.

c Contionjue top remind customers about pressing button for either the pulling or not pulling a load behind truck.

very professional customer service, this is my first time I will definitely use it again.

It is so stupid that y'all have 1/2 pickup trucks but do not allow towing with them. What is the point of having these trucks? The guy at the counter was a little shit-stain about it and basically the whole time. The chick was cool.

Quick and easy check in, personnel were pleasant and friendly.

Great service and professional kindness. Explain clearly about the rental. Will truly recommend to all friends, family and Co- Workers.

Great customer service

You're great

Keep up the good work

Options, Rates and fees were NOT adequately explained. We paid almost $300 more than we needed too. And UHaul location was UNWILLING to correct or even make partial restitution. Will not use again.

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The staff and service were very nice and professional.

Duplicate Ms.Brittany and the ladies who worked with her. She was awesome super friendly and sensitive to my needs. Wonderful staff 100%

Not sure who the female manager was when I first went in to reserve my U Hual but she was very professional, had my best interest at heart and really helped me tremendously. . You need more people like her or have her train other staff on how to implement excellent customer skills.

Very convenient. Excellent service.

Friendly staff !

Everything was perfect, very professional and nice. I was concerned at first being that I like my invoice once I'm done, but it was emailed to me without any unnecessary charges added, that says a lot!

No problems so far.

The two gentlemen on staff on August 29 were very polite and helpful! They took the time to walk me through the process. They were VERY professional. I’m happy to have selected this location

Very polite and new a lot about his work

Us timer service was simple yet amazing. Very friendly and helpful staff and great customer experience. I wish I would've known about the storage unit special before I reserved one at another spot. But nonetheless, it was a very easy transaction. Thank you guys!

Brittany is a great manager.

Keeping the good work

N/A.. Well organized location.

elevator broke duting my first week as i was moving in

Brittany was a pleasure on the phone telling me all the options for my needs and had great customer service! Also, Joe was a delight making sure I understood how to access my unit and all with a great attitude! Best customer service EVER!

(Husband Mike is filling this out) Management is a joke. Joe was the only decent employee there. Brittney needs a class on class and customer service along with etiquette and a course on how to deal with people that essentially pay their salaries.

Great helpful staff. We were renting a medium Uhaul truck for 24 hours to assist us from our hour & moving into storage . ( Just sold our home.) We were planning use the truck to put our things in storage with another Storage Company. Upon arrival were told a 2nd floor storage unit was not available instead it was 1st floor & NOT climate controlled. We called the Uhaul staff where we rented the truck. It is just what we wanted & needed. 2nd floor Climate Controlled. It is a brand new building so very few Spaces are presently Leased. The only concern we have is the RAT trap that was in our unit. I put all my soft goods in Rubbermaid boxes for protection but boxes for the rest. We’ll see & hope/pray the rats steer clear of our stuff. But the staff was great & very helpful.

I love that you have climate control units. They were clean and well kept, looked brand new. I do like the fact that there is an alarm system in place. Thank you for keeping my things safe.

Brittany was the best.

Brittany and her team were awesome. The facility was nice and clean I would definitely recommend this location to friends and family .

I have visited numerous storage facility through the years for my own personal use as well as others, for the first time a storage facility that hit all the check boxes, 1. Staff Tony and Dave Excellent. 2. Easy access including staff 3. Neat ,organized, clean 4. Restroom impressively clean Thanks for the great experience, by the end of the day of felt ownership, It left a greater impression on my 8 year old Son who was also impressed .

very helpful associates, and the manager goes above and beyond to be helpful. Facilities are very clean and love that the facilities have propane available to RV users! Love that. One other suggestion for your next mostly RV storage, add a dump station! Would be happy to pay a small fee each time it's used for the convenience and I'm sure others would also. Again all associates are top notch and I really appreciate that!

The staff at this location went over and beyond to make my process as easy as possible. Thank You and continue to stay safe during this pandemic

Very pleased with the entire staff

The manager was very friendly

incredible experience, everyone who works there is friendly and knowledgeable. Can't imagine going anywhere else.

There was an issue with the alarm after hours. There were a lot of roaches.

As we arrived a day early to our U-Haul facility in South Cypress, we were served by Joe who answered all our questions and made us feel welcome. The facilities looked very secure. Excellent service