Customer Reviews for U-Haul Moving & Storage of South Cypress

1 154 évaluations

21346 FM 529   Cypress, TX 77433

(281) 500-9004

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(281) 500-9004

21346 FM 529
Cypress, TX 77433

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Perfect

Queen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yabar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khalid E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russel H. 
Évaluation :
2

The person that supposedly help me at the desk was combative and told me policies that could not be true for a large company like U-Haul. I had a confirmation online and used a bank card with a m/c logo and he said you do not accept bank cards (ATM with a logo); I needed a credit card not associated with a bank??? I asked when that changed because you accept it online and was not a problem in April when I rented the same kind of van. Anyway, He was completely out of line being that rude I was in accounting for over 20 years and do not understand what kind of card is not associated with a bank. I was going to ask if he took cash but left it alone since I was not going to explain to him even cash come from a bank. Any way I did not want to us that card because I needed to keep the balance at zero for my new home loan. Will us a different location next time.

James P. 
Évaluation :
5

The vehicle needs maintenance, the wheels were jumping and steering was an issue.

Sabrina M. 
Évaluation :
5

Thank you for your fast service. Employees were helpful and friendly!

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY H. 
Évaluation :
5

Best service

Hung H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
1

Worst customers service!!! I returned the equipememt the same day and got charge for an extra day claiming i returned the equipement late which is bullshit the facility has cameras to back it up!

erik M. 
Évaluation :
1

They gave me a different truck than what is on the contract after they had already been late with checking me out. I had to call corporate three times on the day of the rental just get the reservation going and checked in. They never updated my contract with the proper truck that I was actually issued. While returning the vehicle, the service was down and I had to sit in the dark parking lot on the phone with corporate again. Today, I received a bill that I was charged extra fees for a truck that was never in my possession!! And they never gave me my 50$ rebate for them being late! I'm highly frustrated. I should not be charged extra for their mistakes.

Chloe C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronika T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard R. 
Évaluation :
4

Merci.

Curtis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANCISCO D. 
Évaluation :
5

Customer service was amazing, everyone was super helpful and knowledgeable. Give them all a raise.

Scott M. 
Évaluation :
4

Great service

juan C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hattie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

everyone involved with my relocation made the transition as smooth as possible. Makes moving so much easier.

Hannah C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antonio C. 
Évaluation :
5

Awesome

JUAN O. 
Évaluation :
5

Nothing. Great friendly quick check in. Check out was even better. Pulled up, was told where to park before I got out of my truck. Great Job!!!! If it was my business I would have hired both of these guys.

Ben B. 
Évaluation :
5

Excellent

Domingo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jedidiah F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dony V. 
Évaluation :
4

Please clean the trucks.

Josue M. 
Évaluation :
3

Let the customer know while at register about a fee for after hour drop off. Also make sure the website is working properly.

Joshua G. 
Évaluation :
1

To whom it may concern I Mrs Stephanie Evans will never return to this location the left the young out front and other customer's where waiting and i asked him did he have any help he said yes the manager was in the office but he was scared to bother her i asked him to let her know other customer's where waiting and she came out and was very rude i asked her what was her name she told me it was on the door so i asked her for the dm name and number she said i can't give out his personal information very rude will not return to this location horrible customer service

Stephanie E. 
Évaluation :
5

Keep the staff. Excellent experience 👏

Gary B. 
Évaluation :
5

There was a glitch in the app when returning the U-Haul. I was supposed to receive a refund about materials that I did not end up getting or using, so I'm not sure how to go about that. Minus the technical issues, the process was so easy and not stressful. It was actually pretty rewarding.

Cedric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M. 
Évaluation :
5

Edward McMillan is to be commended for providing excellent service. Great job!

Debra W. 
Évaluation :
5

Nothing y'all were Awesome🤗

Maricela J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES L. 
Évaluation :
5

Edward was extremely helpful and nice.

Farrika G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

We went to original drop off location and they had closed at 11am, with us having no knowledge of this. Went to second location and was treated properly.

Justin D. 
Évaluation :
5

My experience renting equipment with U-Haul has always been positive. They have always had the equipment I need at one of several locations near me at a remarkably low price. They must have a great training program because the employees are all knowledgeable, contentious, professional and friendly, and they go above and beyond. U-Haul is the only place I will use for truck & trailer rentals

Leah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yailien O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLarissa D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas R. 
Évaluation :
5

Stay awesome with fantastic service!

Christopher T. 
Évaluation :
5

The staff was friendly and very helpful. Thank you for everything

LaTonya C. 
Évaluation :
5

They were polite and very helpful.

Patricia D. 
Évaluation :
5

The store could be understaffed at times, but the staff was helpful and friendly. Special shout out to John, who went above and beyond time and time again to give great service.

Melissa S.  |  Expérience générale 
Évaluation :
5

Thank you for making my stressful move a little less stressful with your help and truck and storage

Danielle W.  |  Premières impressions 
Évaluation :
5

Very clean environment, staff are highly professional and they communicate well and clearly.

Ugochi N.  |  Expérience générale 
Évaluation :
5

Make sure store is open on time

ANTHONY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elena A. 
Évaluation :
5

Friendly employee, clear and well stock inventory. Great place all around

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

HOLLY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria E. 
Évaluation :
5

People at work there with very nice very helpful and I appreciate it and I will come back if I need another trailer thank

Fred M. 
Évaluation :
5

I can say that this location is the best. I had a storage unit for over a year. Customer service was always polite and very efficient. I also rented their truck when I moved out. I would highly recommend uHaul to friends and family. Thank you UHaul team for your professionalism,and willingness to always help when needed. I was well pleased with the service,and will use uHaul agian. Keep the customers in mind,knowing that you will encounter all kinds of people.

CHARLOTTE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM E. 
Évaluation :
5

The young men there were very prompt with their customer service

Jenifer S. 
Évaluation :
5

The only reason I closed my rent is because I sold the trailer, other than that I was very satisfied storing my trailer there.

Byron H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H. 
Évaluation :
4

Great service

TABITHA A. 
Évaluation :
5

I was impressed in my very first visit. I got 5X10 storage, enough for now. Very convenience because it's close to my house, the place is very clean as well. Employees are very courteous, I'm very happy customer so far. Merci

Jose F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasman E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEMILOLA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY R. 
Évaluation :
5

The young man was very helpful, polite and informative

SEVERO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Callie C.  |  Premières impressions 
Évaluation :
5

Wonderful customer service when you asked them a question they answered quickly and in a Professional manner

Chayne C.  |  Online Move In 
Évaluation :
5

The only thing I would say is to do a little extra maintenance on the windshield wipers, other than that service was wonderful!

KARLA L. 
Évaluation :
5

To start this was the most easiest Uhaul Storage ever . I moved to Dallas for a year while keeping my things in storage unit in Houston . Everything exactly how I left it . No animals / insects . Very clean establishment! Would definitely recommend . Thank you Uhaul

Kirsten M.  |  Expérience générale 
Évaluation :
5

They were very helpful I'm nice

BARBARA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam H. 
Évaluation :
4

I will move in this weekend I’ll know more in a few weeks.

James B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH R. 
Évaluation :
5

Will be back for more great customer service

ELSA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL S. 
Évaluation :
2

The u haul representative that I talked to and reserved uhaul products were very informative but in the long run could not support the product what was discussed. Along with drop off location were not very helpful. I hope the next time will be more successful.

ABELARDO L. 
Évaluation :
4

You need at least two people at the front! I was not in a hurry maybe the next person may not be!! Overall she did great!!!!

PATRICIA V. 
Évaluation :
4

The storage place was great all around. The information that uhaul wants is too much. You want name phone and address of someone not living with me. Too much

Ben B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MISTY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

The FANTASTIC woman in your traffic department is the BEST!! I believe her name was Chelle. Thank you!!

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edd P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
1

I'm never using uhaul again. fuck your policy

MICHAEL M. 
Évaluation :
4

The place is great. U-Haul information gathering stinks. You want a phone number and address of someone else that does not live at my house that I have had for almost 20 years. When I go to get a quote it is just way to much information collection before I can get a price.

Ben B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELAINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELAINE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INGRID W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IKECHUKWU N. 
Évaluation :
5

I would like to say that the representative that assisted me in renting a U-Haul also helped me pick out a storage unit which worked out perfect for the amount of things that I have she was patient thorough and professional I really appreciate the service thank you

MINERVA H. 
Évaluation :
5

Everything was fine.

BEVERLEY YVONNE K. 
Évaluation :
5

The experience so far has been great. We are now awaiting delivery of the uboxes to Texas.

John P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ULISES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA W.  |  Expérience générale 
Évaluation :
5

The person that serviced me was very slow and inefficient. Spoke so soft and appeared to not be sure of her duties. I waited more than 3o minutes for a receipt. This located was understaffed beside the facts listed above. I called ahead and reserved a 4 wheel dolly but it was not availabe when I arrived. .

BRENDA S. 
Évaluation :
5

Nice wide open and easy access

WADE S. 
Évaluation :
3

clean trucks and a little more knowledgable about the equipment and processes.

TRACY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BORIS B. 
Évaluation :
3

Only thing I didn't like was the elevator had got stuck or just stop working after hours.

Latonya A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evonne S.  |  Expérience générale 
Évaluation :
2

The overall rating is determine only my access, I didn't receive a access card because was not working I was given a code access which did not work this extremely inconvenience me as I am moving and need to store thing immediately and removed my access to take things in after hours. The guy in store said would take days this is not acceptable and no one on the phone could help.

Mariela T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deshon b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn W.  |  Expérience générale 
Évaluation :
5

Rating is for u-haul only for the one on 21326 fFM 529, Cypress,Tx 77433 Abilin Ortega and her staff . Very helpful, friendly, and patient.

Rachel O.  |  Premières impressions 
Évaluation :
5

We were moving from Houston & needed to store some of our things for an undetermined amount of time. This facility was brand new, close to the home we were selling & due to Houston flooding, we wanted a second floor facility. The personnel couldn't have been more pleasant to work with for almost 1 1/2 years. They made checking out easy as we left th facility to move our & head to our newly located home. Thanks for all the help & kindness that was exhibited.

KENNY S.  |  Expérience générale 
Évaluation :
5

Bien

Hung H.  |  Expérience générale 
Évaluation :
5

Great friendly and helpful

Alyssa S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruby S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tam Q.  |  Expérience générale 
Évaluation :
5

Always clean and a great staff. Rented several trailers and made the majority of my payments for storage in person due to the staff .... Only once was there a line of more than three people at the beginning of the month (rush for service in the trailer industry).

WILLIAM S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C.  |  Expérience générale 
Évaluation :
3

Every U- haul I went to in Houston had computer issues about available storages. They were very busy instead of helpful.

Carl R.  |  Premières impressions 
Évaluation :
1

No security at all. The place was open and everyone had access to the units. The staff is untrained and can not give any help. One person seems to know a little bit but can not access the computer to give any information. The manager has not returned my calls. I get put on hold and never have my calls answered. I heard an alarm going off and ask an employee if they go and check on it and his reply was "why would I do that". There are only two of us here holding down the fort. He was walking out of the sliding door when I asked him. My unit was broken into and I can't get insurance paperwork from y'all. My lock was not cut. I was told that I had $10 000 in coverage and when I reported it I was told I have $1000 in coverage. No-one wants to give me any paperwork, because they can't access it. I calll every day to no avail.

paul e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANa Patricia C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith P.  |  Online Move In 
Évaluation :
5

Staff well informed💪💪💪💪

Brenda W.  |  Expérience générale 
Évaluation :
1

It was a constant revolving door of employees which definitely affected the knowledge base of operations. I physically went to the office and closed my boxes In late September and have been receiving disturbing emails and bills about payment still due. When calling to follow up to find out why I was receiving bills I was told my box was still open I had a lock on it. Something is terribly wrong with the process, the employees and the manager. As I indicated my box was officially emptied, verified by an employee and all locks removed. Obviously they forgot to put it in the system or issued the box to someone else and forgot to put them into the system. For three months this has been an aggravating thorn in my side. I telephone customer service said they would call me back I never did , I called the store manager Kevin directly and spoke to him. What a merry go round trying to convince him that I had officially close my box months ago. I would never use this U-Haul again if somethings so simple as closing a box can become a nightmare what else could go wrong?

Arleen S.  |  Expérience générale 
Évaluation :
5

Excellent customers service from Brian. He was very patient and helpful with all of ours need. The facility is well maintained and clean.

Tam Q.  |  Premières impressions 
Évaluation :
5

Young man who assisted was the most helpful person I have seen in a long time. Our unit had been rented to someone else and he took the time to look for another unit and walk with us to get everything situated . He was awesome thank you

Jesus C.  |  Online Move In 
Évaluation :
5

If I need a storage again I know where to go thank you guys

carlos a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig N.  |  Expérience générale 
Évaluation :
3

New office chair just up and disappeared. Apparently cameras do not cover unloading area.Or the parking lot.

Irma C.  |  Premières impressions 
Évaluation :
5

Patrica was very informative on showing me sizes, since online was totally incorrect as far as the size and price. Thanks to Patricia she put my mind at ease. I did reservation last Thursday for Saturday 10/23-2021, although done online because the guy gave us miss information we had to return the next day totally frustrated.

Olivia C.  |  Online Move In 
Évaluation :
5

Very profesional personal, that i would be happy to do business again!

RAFAEL M.  |  Expérience générale 
Évaluation :
1

Very rude employees, not helpful in any way. Only Eileen the manager was helpful but that was when I was moving out and had a question. The entire time I needed to speak with staff they weren't helpful.

Zaidita R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW T.  |  Expérience générale 
Évaluation :
5

Excelente servicio, muy atentos

YUDIT C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONIA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chariti P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulette B.  |  Premières impressions 
Évaluation :
5

Immaculate enviroment

Babatunde B.  |  Premières impressions 
Évaluation :
5

Merci.

Cornelius B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYLVIA J.  |  Expérience générale 
Évaluation :
1

First impressions are everything and with that said. So far the only thing about this storage is the location. Our first impression of the facility was not very good. The employee at the front seemed like she really didnt want to be bothered. The loading area is full of old junk as soon as you enter the building and it is filthy and smelly. You are greeted by a dirty mattress as soon as you enter the building that smells bad. The building smells bad as soon as you enter and there were roaches crawling in the elevator. My unit was not cleaned at all with chips and dirt over the whole inside u had to sweep it out myself. The person at the front said the maid service would be there later and to just sweep it out to the end of the hall. I returned hours later the dirt and chips of trash were still there. Not a good first impression at all. I would not recommend anyone here. May need to invest in a maid that actually cleans and not leave the junk in front of the entrance for months. Also spray for bugs.

SHYNEQUA A.  |  Premières impressions 
Évaluation :
5

She was amazingly friendly and helped me with getting a storage unit.

Michael A.  |  Premières impressions 
Évaluation :
5

Daniel and Francisco were very friendly and gave us a very good customer service! Merci.

Henry R.  |  Premières impressions 
Évaluation :
5

All the employees were very friendly and helpful.

Sherea J.  |  Premières impressions 
Évaluation :
5

A+

Oscar H.  |  Expérience générale 
Évaluation :
4

MGR was not honest about prices. Did not sit well to be lied to

James C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T.  |  Premières impressions 
Évaluation :
4

Nice people

STEPHANIE B.  |  Premières impressions 
Évaluation :
5

Excellent

Cheryl T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dezell H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamal W.  |  Online Move In 
Évaluation :
5

Renting the storage was a great experience! The couple that checked me in was so friendly and personable! I do have a complaint, then next day that I went to drop off my stuff in the unit, I noticed the latch to close was lose. I went to report it to the gentleman in front office, guy with long hair and he told me that he didn't have access to his tools because the previous manager had been pushed out of the office and left everything locked. I didn't need to know that and he didn't provide a solution. Didn't follow up with me and I don't know if that is gonna be a problem long term.

Ozumy T.  |  Premières impressions 
Évaluation :
4

When I called to make sure that I was good on my account the employee was pretty short and unkind. I wanted to know if I was good to go but he just said if I received an email I was good. He didn't know what was on the email or ask any questions to verify that I am good to move out. I didn't move out, the other person on my account did while I was out of town.

Carlos M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy N.  |  Expérience générale 
Évaluation :
5

I googled this location after experiencing bad service with a lotion on Fry Rd. Daniel and his staff went above and beyond to help me understand the process and accept the equipment. The staff periodically checked on us to make sure we were ok after traveling from Orlando to Texas! This location is clean and convenient. Thanks again!!

Michell H.  |  Premières impressions 
Évaluation :
5

Mr. Smith was always helpful in questions I had throughout the process.

OSCAR H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yaquelin P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMBEL R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosembel R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosembel R.  |  Online Move In 
Évaluation :
5

Danny is great!

ENRISHA P.  |  Expérience générale 
Évaluation :
5

All staff were helpful

Greg B.  |  Expérience générale 
Évaluation :
5

Good service

Hung H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph G.  |  Premières impressions 
Évaluation :
5

SARA WENT ABOVE AND BEYOND. 5tars

John S V.  |  Premières impressions 
Évaluation :
3

One of the representatives was not willing to change my drop off location to the same place I was using storage. I had to call another representative in order to change the location.

Neil B.  |  Online Move In 
Évaluation :
5

Le service à la clientèle était génial.

Charlene w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda B.  |  Online Move In 
Évaluation :
5

This storage center always exceeds my expectations. The general manager is very attentive in helping each of her customers out the best way she can. This is my 3rd time using the facility and I will be using it for my last departure out of Texas in August

KELSEY K.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Zachary D.  |  Expérience générale 
Évaluation :
5

Thank you for keeping all of my personal items safe! Have a great year!

Dion J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah W.  |  Premières impressions 
Évaluation :
5

Daniel was a great help and was always so friendly to us. Merci.

Aide G.  |  Expérience générale 
Évaluation :
5

Store Manager Brittany and Assistant Dan are Rock Stars!! They are super professional, and always provide excellent customer service! I love renting from this location!

jose A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A.  |  Premières impressions 
Évaluation :
5

I received a free unit rental for 1 month with my truck rental. The gentleman that helped me was excellent. I ended up needing 2 more units and I received a GREAT rate. Definitely use this facility again.

Charlene w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K.  |  Premières impressions 
Évaluation :
2

I would like to know why none has called me only mi iterate sister saying all my mothers life long possessions have been seized and I was no longer welcome.How can you have a Deranged manager. Someone needs to contact me 1. For the overcharges on truck rental and inaccurate gas. 2. Not allowing me to rent to me again the time I had movers ready just for bringing these overcharges to light..Now my units have been given to my daughter?Really Go Uhaul what's going on here ?

DOMINIC M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel I.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Joe M.  |  Premières impressions 
Évaluation :
1

Initially I was very pleased with this location. A letter will follow with reasons and photos as to why I am giving this rating. Perhaps, Brittany, if you took a moment to get to know your clients, you would have known my wallet was locked in one of my units rented 5/21/21 and if you retrieve your camera footage you will see me, my kid, and my father in law loading on three separate trips, multiple bags, and my father in law mixed up two bags I was CURRENTLY using with my other bags. In those two bags; there were snacks for my special needs son, his seizure medication, my husbands insulin and syringes, and my passport and my WALLET. When I spoke to you about a late payment initially I was going to call you back when I was not in my car. Then, with all going on in my life, I flat forgot. Then, I planned to pay when Robert reserved the new units (for his belongings and his files), since I would be down there. Somehow I missed all of you during hours you were open and when I went to pay the next few days after that I realized my wallet was missing and honestly thought it was stolen until I pieced the insulin, missing seizure medicine and snacks. Normally I would have noticed this immediately BUT the same day we moved into the facility, my younger sons were with their father, ROBERT (who opened the lockers with free rentals he earned) and my husband CHRIS (bald with glasses) was being rushed back to the hospital from Somerville (to the medical center) That is another reason you will see my father in law on the tapes from last week because my husband wasn't feeling well. Please keep an eye out for my letter which will come to you online and if need be, certified. Please also provide a name of the supervisor who instructed you to speak to my daughter, threatening her with police and telling her that your supervisor said my husband wasn't allowed to wait for me in the car, with his eyes closed in the air conditioning, after being in your hot warehouse, the same warehouse your employee (that gave me a tour) told us didn't get hotter than 80 despite it saying it was not climate control. I found out later he was new, even though your asm is who sold me the spaces. (He is amazing and polite btw) I also don't think someone looking for a bunch of free space would have purchased a total of 11 bundles between Uhaul and another competitor of yours. I do, as explained to the new guy and Asm on 4/11 and again a few days later to a young girl, have 4918 sq ft and six generations of stuff to move, ALONE. That is how the young girl sold me on these uboxes. Which , for the record, are NOT FREE AT ALL. Delivery alone was almost $300. I was pressured into that transaction she told me to just change the date change the date and guess what? They don't answer the phone to change it. Next thing( I have SIX boxes and had it not been for my son, all SIX your staff member pushed me into ordering would have been left in my street. So, again my letter is in route. I look forward to a Very productive chat with you and your boss, and the corporate office along with the corporate attorney for Uhaul if need be. I take defamation of my character serious and keep in mind I have numerous friends with lockers there and your staff discussing me to customers is unacceptable. I get you and your staff are all young but making assumptions and poking fun to others or via social media is a huge moral/ ethical issue my book. I suggest you inform your staff to stop , you included, and refrain from ever discussing a customer outside of work. It can result in serious ramifications against Uhaul and the actual person who commits the offense. Chat soon. Bobbi WOOLDRIDGE ROWLAND

Bobbi R.  |  Premières impressions 
Évaluation :
5

Brittany was great and very helpful her team was as well!!

JEFFERY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENRISHA P.  |  Premières impressions 
Évaluation :
4

Brittany was very helpful and patient.

PAULA J.  |  Premières impressions 
Évaluation :
5

I've only experienced the best from Brittany and the staff there. Been with them almost 2 years and would highly recommend this location.

Tammy F.  |  Expérience générale 
Évaluation :
4

A dumpster located conveniently on site would have made my overall experience Excellent. There was no place to dispose of minor trash, much less any larger items that were no longer needed. Nonetheless, my overall experience was definitely Above Average.

Ron B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary T.  |  Online Move In 
Évaluation :
4

Your staff Daniel is a pleasant man, he is very kind to customers, very respectful, he has a good manner of approach. Because of his good attitude, I believe he will do great in future.

FOLASHADE I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip p.  |  Expérience générale 
Évaluation :
5

The man taking care of was respectful and attentive to my needs. He helped me every step of the way

steven M.  |  Premières impressions 
Évaluation :
5

Daniel was very helpful and friendly! Definitely recommend.

Jessica S.  |  Premières impressions 
Évaluation :
5

The team was extremely helpful!! They are very professional!! I had issues opening my unit, and the Team was there to assist. I am very pleased with the service and I would recommend that location, because they are smiling and have great attitude and customers want to see that !!!!

Andrew W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donae M.  |  Premières impressions 
Évaluation :
5

Nice friendly staff .

KAdisja C.  |  Premières impressions 
Évaluation :
5

Great employees.

ELVIS P.  |  Premières impressions 
Évaluation :
5

Truly an excellent experience. Daniel in Cypress was amazingly kind and courteous as well as knowledgeable.

Shareece S.  |  Premières impressions 
Évaluation :
5

Sara and Brittany are so helpful. Awesome team!!!

Aria T.  |  Premières impressions 
Évaluation :
5

Daniel was extremely nice and helpful, made my decision to rent a storage unit easy. Everything was fast and very informative.

Jennifer S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Devin L.  |  Online Move In 
Évaluation :
5

Fransico was excellent. Amazing customer service and he was super helpful providing everything I needed.

Samantha P.  |  Premières impressions 
Évaluation :
5

Awesome and friendly staff!!!

TINA L.  |  Premières impressions 
Évaluation :
5

I love this location and Brittany the Manager is amazing...she deserves a raise. She goes above and beyond the call of duty. World class service from all the employees that I have dealt with at this location. I'll actually pass up other locations just to give this branch my business. Merci!

DONALD W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercedes J.  |  Premières impressions 
Évaluation :
5

Great people.

Armadno S.  |  Expérience générale 
Évaluation :
5

This is the best Uhaul I have ever been to excellent customer service and friendly people Danny in particular was a great help and an asset to your team.

Wiliam Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDER C.  |  Expérience générale 
Évaluation :
5

Even though, I chose a storage facility closer to my home in San Benito Tx, but the staff at this location was very helpful and extremely friendly, too friendly....

Jason S.  |  Expérience générale 
Évaluation :
5

Danny and Becky were great great service

ABELARDO L.  |  Expérience générale 
Évaluation :
5

Servicio muy bueno y práctico, facilitó todo...

Crispulo G.  |  Expérience générale 
Évaluation :
5

Your employee Alexander was a tremendous help on such short notice. He was polite, respectful and very knowledgeable on what he was doing. I will definitely come back on my next moving needs. Customer service was exceptional.

Cristian P.  |  Premières impressions 
Évaluation :
5

The staff was kind. They were welcoming. It seems like the chemistry is perfect. They were helping each other and never neglected any task.

MARREIO E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie G.  |  Online Move In 
Évaluation :
5

Whoever set up trailer storage there at your facility must have had a trailer! It was by far the best set up for parking trailers that I have ever been at. When I get another trailer your facility will be my only stop, even if I have to wait for one to come open, I tell all my trailer friends about you facility! Thank you so much for caring!

gilbert t.  |  Expérience générale 
Évaluation :
5

The staff was friendly and accommodating to all my needs.

Armadno S.  |  Premières impressions 
Évaluation :
5

The staff is always friendly and helpful.

RICARDO S.  |  Expérience générale 
Évaluation :
5

Daniel was very helpful and courteous!

Antonio G.  |  Premières impressions 
Évaluation :
5

Great place, and helpful staff. Thanks

Clay J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCHEHERAZARDE G.  |  Expérience générale 
Évaluation :
5

The workers were very professional and very helpful every time I would definitely recommend to friends and family

Joezette w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGELIO G.  |  Expérience générale 
Évaluation :
5

Hated to leave and only left because I was permanently relocated my travel trailer. This place was one of the most affordable places that didn't go up in price every month!

Sandra B.  |  Expérience générale 
Évaluation :
5

Great friendly service

Shanetta M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Araceli V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUMMER W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dedric L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ervin H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashaunda S.  |  Premières impressions 
Évaluation :
5

The bathrooms smelled good.

John 1145 D.  |  Premières impressions 
Évaluation :
5

Brittany is wonderful service very friendly and very helpful, make the process easier and explain each doubt that I had

Gaspar L.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Laura L.  |  Expérience générale 
Évaluation :
1

I will be back in the near future thank you

SIRENA T.  |  Expérience générale 
Évaluation :
5

Every staff member was helpful and made the whole process easy.

RICARDO S.  |  Premières impressions 
Évaluation :
5

Great stuff very helpful. Britany was very helpful

ERIC P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWENDOLYN J.  |  Premières impressions 
Évaluation :
5

The attendant who waited on me was the best in service. The exemplifies the very meaning of the word. The was friendly and fun to work with. Never felt like he was a stranger. I don't think it gets any better than that. Awesome experience.

Sandra P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda M.  |  Expérience générale 
Évaluation :
5

Special thanks to Danny and Britney they were so great and helping went beyond Their duties

ABELARDO L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gustavo G.  |  Expérience générale 
Évaluation :
5

Very professional

VICKI S.  |  Premières impressions 
Évaluation :
5

The facility is clean, up to date and easily accessible. Drive-in bays help when loading or unloading during inclement weather. The folks are very helpful and friendly.

ROGELIO G.  |  Premières impressions 
Évaluation :
5

Daniel Smith and Brittany were informative , professional, and exceeded my expectations . Excited to be doing business with such a great team.

Cornelius B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley V.  |  Online Move In 
Évaluation :
5

Me encanto la atención de sus trabajadores la manager fue muy paciente con mi inglés y muy profesional lo recomendaría siempre

Marianela B.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful. Excellent customer service

KARILYN D.  |  Premières impressions 
Évaluation :
5

Brittany Rayburn has been such an amazing person to deal with from day 1. We have been using this U-Haul location for almost a year, renting the Cargo trailers monthly for our business. We are no longer using the cargo as much, however, we have now moved to rent parking space to park our own trailer now, and once again, Brittany has just been nothing but great at assisting us and helping us with the whole process. She always makes us feel like we are her only customer.

JIMMIE C.  |  Premières impressions 
Évaluation :
5

15 ft van was really clean inside and out. In pandemic felt the cleanliness was very safe to drive. Employees @ FM 529/ S. Cypress were also very helpful.

Robert B.  |  Expérience générale 
Évaluation :
4

Insects in the units and floors inside the units were dirty.

DESMOND K.  |  Expérience générale 
Évaluation :
4

Just wish the storage was a little cheaper so I could afford to keep my stuff there for many years.

joseph q.  |  Premières impressions 
Évaluation :
5

The units could use a bit more light, but otherwise excellent!

Rin B.  |  Expérience générale 
Évaluation :
5

Brittney and her staff are so wonderful! They have treated me like family since I've known them. I would recommend U-Haul especially U-Haul on 529 to anyone who's looking for a trustworthy storage or to assist with their moving needs, this is the place........Love'em!

Sharmaine S.  |  Premières impressions 
Évaluation :
5

Brittany and Daniel were very accommodating and helpful. Francisco was very helpful also. We really felt special with all the attention we received!

Robert B.  |  Premières impressions 
Évaluation :
5

The Manager was so knowledgeable. She knew her stuff real good. All the staff was very helpful. I would recommend to come here if they want good customer service.

Erica G.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephen A.  |  Premières impressions 
Évaluation :
5

Everyone that I have spoke to in person or over the phone has very helpful and welcoming. I love this facility and wouldn't go anywhere else. Thanks and happy holidays .

Sharon M.  |  Premières impressions 
Évaluation :
5

The 2 young men that helped me were very professional,kind,considerate and very helpful!!! They deserve some kuddos!!

ROY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bunny N.  |  Expérience générale 
Évaluation :
5

This was one of the best managed storage facilities! Well lit and very clean! Wonderful staff.

Angel G.  |  Expérience générale 
Évaluation :
5

Our move in was excellent. Staff were knowledgeable and helped streamline our visit so that we could get back to our move. Would definitely recommend to anyone looking for storage!

Aaron W.  |  Premières impressions 
Évaluation :
5

Super Nice Staff and very knowledgeable about storage space. Michael even help me with my big refrigerator. Thank you all for your help. I will tell all of my friends and family about this place. SUPER COOL!!!

ARTHUR M.  |  Premières impressions 
Évaluation :
5

Best customer service around never had a problem ask for assistance in getting a 24hr code at 7pm help me right away high recommend this place for all your moving needs.

Aaron M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUMMER W.  |  Premières impressions 
Évaluation :
5

The two gentlemen on staff on August 29 were very polite and helpful! They took the time to walk me through the process. They were VERY professional. I'm happy to have selected this location

Deig Aaron S.  |  Premières impressions 
Évaluation :
5

Very polite and new a lot about his work

SERGIO D.  |  Premières impressions 
Évaluation :
3

elevator broke duting my first week as i was moving in

Mary J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Premières impressions 
Évaluation :
5

Brittany was a pleasure on the phone telling me all the options for my needs and had great customer service! Also, Joe was a delight making sure I understood how to access my unit and all with a great attitude! Best customer service EVER!

Carolina C.  |  Premières impressions 
Évaluation :
1

(Husband Mike is filling this out) Management is a joke. Joe was the only decent employee there. Brittney needs a class on class and customer service along with etiquette and a course on how to deal with people that essentially pay their salaries.

Denise F.  |  Expérience générale 
Évaluation :
5

Great helpful staff. We were renting a medium Uhaul truck for 24 hours to assist us from our hour & moving into storage . ( Just sold our home.) We were planning use the truck to put our things in storage with another Storage Company. Upon arrival were told a 2nd floor storage unit was not available instead it was 1st floor & NOT climate controlled. We called the Uhaul staff where we rented the truck. It is just what we wanted & needed. 2nd floor Climate Controlled. It is a brand new building so very few Spaces are presently Leased. The only concern we have is the RAT trap that was in our unit. I put all my soft goods in Rubbermaid boxes for protection but boxes for the rest. We'll see & hope/pray the rats steer clear of our stuff. But the staff was great & very helpful.

KENNY S.  |  Premières impressions 
Évaluation :
5

I love that you have climate control units. They were clean and well kept, looked brand new. I do like the fact that there is an alarm system in place. Thank you for keeping my things safe.

shelia l.  |  Premières impressions 
Évaluation :
5

Brittany was the best.

Tracey C.  |  Premières impressions 
Évaluation :
5

Brittany and her team were awesome. The facility was nice and clean I would definitely recommend this location to friends and family .

SCHEHERAZARDE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jade R.  |  Premières impressions 
Évaluation :
5

I have visited numerous storage facility through the years for my own personal use as well as others, for the first time a storage facility that hit all the check boxes, 1. Staff Tony and Dave Excellent. 2. Easy access including staff 3. Neat ,organized, clean 4. Restroom impressively clean Thanks for the great experience, by the end of the day of felt ownership, It left a greater impression on my 8 year old Son who was also impressed .

obediah l.  |  Premières impressions 
Évaluation :
5

very helpful associates, and the manager goes above and beyond to be helpful. Facilities are very clean and love that the facilities have propane available to RV users! Love that. One other suggestion for your next mostly RV storage, add a dump station! Would be happy to pay a small fee each time it's used for the convenience and I'm sure others would also. Again all associates are top notch and I really appreciate that!

Pamela D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy W.  |  Premières impressions 
Évaluation :
5

The staff at this location went over and beyond to make my process as easy as possible. Thank You and continue to stay safe during this pandemic

Ashley K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margaret M.  |  Expérience générale 
Évaluation :
5

Very pleased with the entire staff

Willie D.  |  Expérience générale 
Évaluation :
5

The manager was very friendly

ALLEN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Federico M.  |  Premières impressions 
Évaluation :
5

incredible experience, everyone who works there is friendly and knowledgeable. Can't imagine going anywhere else.

Mike M.  |  Premières impressions 
Évaluation :
4

There was an issue with the alarm after hours. There were a lot of roaches.

Latoya T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teneal H.  |  Expérience générale 
Évaluation :
5

As we arrived a day early to our U-Haul facility in South Cypress, we were served by Joe who answered all our questions and made us feel welcome. The facilities looked very secure. Excellent service

Carmen C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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