Le client n'a pas laissé de commentaire.Jose F. | Online Move In
Customer Reviews for U-Haul Moving & Storage of South East Odessa
U-Haul Truck Share 24/7© Location
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Odessa, TX 79762
(3 blocks East of E Loop 338 on Cargo Rd)
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Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Office continued to charge my account after I moved out.SCOTT K. | Expérience générale
I had no less than 3 camera's facing my storage unit that I could see. I was able to access my unit at any hour or day of the week. The unit was dry and clean over the two years I stored my property there. I highly recommend Uhaul storage.Jim V. | Expérience générale
Le client n'a pas laissé de commentaire.connie b. | Expérience générale
Jeremy and the New G.M. D. Are the s%*%!!!Big handsome hunks. THANK YALL FOR EVERYTHING!!!ISRAEL H. | Expérience générale
Le client n'a pas laissé de commentaire.Anita n. | Expérience générale
I've had problems with this facility for awhile now. I do remember talking to a manager (Kelly Little) some years back who didn't help either. I'm so glad to be done with this place.JENNA R. | Expérience générale
My biggest problem was that I reserved the pods on the phone with a credit card and was told I could switch cards upon loading the pods. The day I was picking up the pods I personally watched him put the new card in. A day later the original card was charged. I went back watched his boss do the same thing the wrong card was still there. I received a notification that the big charge was about to come through. I called the hot line. The lady said the account was showing no payment and again took the other card information. I hung up with her and called the credit card company. They said the charge was pending. I told them everything I just typed and told them this charge was not authorized for this card and canceled the card. They are reviewing my objection now. I don't know what is wrong with your system but this has been a huge headache from the getgo.charles C.
staff were extremely rude and immature. they ignored phone calls in front of other customers and attempted to take my cash “off the books” rather than charge in the uhaul system for services provided.EZEQUIEL B. | Premières impressions
♡♡♡♡♡♡♡WANDA K. | Expérience générale
Great service!Javier C. | Expérience générale
Each experience with the locations in Las Vegas and odessa was subpar. 1st the day i booked my original uhual and the containers i got a call that they needed to change the reservation for the containers they ended up changing my reservation for my containers and my uhaul to be at the same exact time. As i was packing up my uhual i got a call from the absolute rudest employee i have ever spoken to, she asked me why i made the reservation and containers for the same time and asked me who I thought i was superMan i explained i didnt make then for the same time , that they had called and changed it. She then required me to move my container reservation to the next day which caused me to have to cancel my movers the day of then not have proper help the next day. It ended up pushing my entire move back one day and i had to pay a cancellation fee for my cleaners. When i called to have my containers delivered they dont deliver in Odessa so i had to get a unual. When i arrived they didnt even bring my containers down yet , even though i called ahead requested them To and made a reservation for the uhual. Once i was trying to unpack it I couldnt because one was bolted shut. So again had to stop and go back and get someone to come unblot it.BILLIE LEEANN C.
jacob, the manager at this location, he is a rockstar. always eager to go out of his way to help whenever called upon. i’d recommend this place just for him.DAVID M. | Expérience générale
Staff was awesome.Phil K. | Premières impressions
Le client n'a pas laissé de commentaire.Steven H. | Expérience générale
Very helpful. Always willing to help customers needs .Javier C. | Expérience générale
Le client n'a pas laissé de commentaire.Delbert D.
Having trouble with v codePaul/Marty B. | Premières impressions
Le client n'a pas laissé de commentaire.Michael M. | Expérience générale
We didn't receive the lock that was supposed to be included when doing an online move in.Amy P. | Online Move In
Le client n'a pas laissé de commentaire.JESSICA G.
..DANIEL V. | Expérience générale
I do not understand this survey, I have used this facility for about 10 years, I just called yesterday to make a monthly payment.GLENN V. | Premières impressions
Le client n'a pas laissé de commentaire.TED P. | Expérience générale
Only thing was, there was no lock in my unit. So I put my own.Gloria G. | Online Move In
I was there for 10 years and loved it. I moved out in October because I decided to purchase a storage building in my backyard. Because over the 10 year period I paid over 23,000. I was very pleased at uhaul and when it was AAA Storage that's why I was there for so long. Thank you for taking care of me. I will recommend you guys in the future. If I had to rent again I would come back to you guys. MerciKRYSTYNA R. | Expérience générale
I'm not satisfied with the service. I'm still waiting for this matter to be resolved. I find that the employees are very respectful and they try to help but I find that you get different information from each one and no one can do anything at all about anything. It's so stressful. 4 months still waiting.elizabeth E.
Good rates tooJim V. | Premières impressions
All in store staff and phone support I talked to were excellent. However November 21st after 11PM I was unable to access the storage facility at Cargo Road listed as a 24 hr facility. There is a help number listed on the gate for after business hours. I called and left a voice mail requesting assistance/access. The call has not been returned. Thankfully I was only out there to get something, not trying to move out of town. I later called the office during business hours and found out storage access was during business hours only unless flagged otherwise. This was probably mentioned when I booked the storage unit but with everything going on I missed it. The employee flagged my account for 24 hour access and I was able to move out overnight. I work nights and sleep during the day. In the future I will continue to use U-Haul.Jerrell M. | Expérience générale
Even though some water, unfortunately, made it into my storage unit, I definitely still recommend them. They were helpful any time it was needed, and easy to work with on my insurance claim.Alexis N. | Expérience générale
The unit assigned to me was already taken. I had to call and switch units. The lady at the Billy Hext location was very helpful and fixed the issues. Excellent customer service from her.John M. | Online Move In
Le client n'a pas laissé de commentaire.Imelda S. | Expérience générale
Le client n'a pas laissé de commentaire.SERGIO R. | Expérience générale
The unit has a huge mound of ants in it, and the ceiling was falling apart.Alyssa C. | Expérience générale
Le client n'a pas laissé de commentaire.Paul F. | Premières impressions
Everything was clean. The door to my unit was replaces to provide better security for the rental space.Rodney L. | Expérience générale
I rented an enclosed parking space several days ago. The staff member who helped me at the office was helpful and asked me to go by the unit to make sure the clicker worked to gain access to the facility grounds and the garage door to access my parking space. The clicker worked to gain access to the facility grounds but did not work for the garage door to my enclosed parking space. I notified the staff member who helped me, he apologized and stated I would have to contact his manager, at which point me provided me with his manager's business card. I have emailed the general manager, Jacob Meador twice about this issue and have yet to receive a response. I have simply asked when the garage door will be fixed and I also want my month's rent to be extended by the number of days it takes to get the door fixed. Today is day 6 of not being able to access my enclosed parking space that I have already paid for. Therefore, if I cannot access my space today I want my rent extended 6 days, if I cannot access my space by EOB tomorrow then I want my rent extended 7 days, etc. I would like an email update on the status of the garage door being fixed and confirmation of my rent extension. my email address is email@example.com.Garret D. | Premières impressions
Le client n'a pas laissé de commentaire.GUY H. | Expérience générale
ExcellentJustin S. | Expérience générale
Great service! Nice and easy process.Rudy I. | Premières impressions
It was not on time because the U-haul storage didn't have anyone to pull out the pods for the delivery guys to get it here on time. Otherwise everything was great!Laura H.
I was disappointed when I found out we would have to pick up the containers. We were told in Dallas they would be brought to us. On the other hand, I was very pleased it didn't cost anything except gas to go and get them, and we were able to pick them up 1 at a time. Thank you for all your help.LETTYE H.
Reserved and paid with no problemDaniel S. | Premières impressions
Loved itValerie J. | Expérience générale
Jacob was very helpful in making sure I had the correct size unit for my needs and assisting with my auto-payment for the use of the unit. He was also helpful with returning the truck from my trip.Melvin B. | Premières impressions
I had to rent a space for a short time. They staff was on point and courteous. Went above and beyond to help accommodate my storage needs. Perfect transaction with this team.bobby j. | Expérience générale
Merci.pam r. | Expérience générale
Easy to deal with.Brian P. | Premières impressions
We found roofing nails scattered around parking area. Would have expected regular inspection of area.Mark D. | Premières impressions
Jacob, the manager is on top of things. Incredibly helpful. Refreshing to encounter his level of devotion to helping his customers.Tyler B. | Expérience générale
Used the facility for short term storage needs. Convenient, competitive pricing and the Manager Jacob was pleasant to deal with.Gordon H. | Expérience générale
Everything was pretty good; there was a couple of things that I would have prefer to know in advance of the storage rental: 1st - That the storage unit was a few miles from the site that I was droppEdward D. | Premières impressions
Units have no manned guard. Keycards and codes periodically fail to open the entrance gate. Had difficulty in scheduling a tour of the facility due to there being 1 employee. Storageunit has two doorsDavid D. | Premières impressions
My wife and I appreciate the excellent customer service and help that was provided to us at U-Haul Moving & Storage of South East Odessa. Thank you and we highly recommend everyone. Thanks Jacob!!Armando r. | Premières impressions
AwsomeOscar C. | Expérience générale
The manager Jacob was very helpful and made it easy for my wife and I during this process of scheduling and pickup of our 6 UHaul boxes.frank c. | Expérience générale
Le client n'a pas laissé de commentaire.Joan L.
No one in the office most of the time. Some employees not very dependableLinda C. | Expérience générale
Kelly was a pleasure to deal with. I paid $262 a month for a safe environment but my RV was damaged and due to limited electrical service, all my batteries were dead. I will not recommend or return!Randy L. | Expérience générale
I'm satisfied with the service I received from Uhaul and will continue to recommend you to other, and/or do business with you in the future. MerciMaureen S. | Expérience générale
Everything turned out great...Thank you!Maureen S.
My movers went to pick up the 2 trucks we had reserved and when they arrived the trucks we reserved were not available. My movers were sent to two different locations in town trying to find trucks were reserved. They lost 2 1/2 hours searching for the trucks we had reserved since Tuesday. This has happened to me before, very inconvenient for everyone.maribel Y.
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