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alexis A.Customer Reviews for U-Haul Moving & Storage of South Hill
Testimonials From Recent Customers
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No problems with the folks at this site. HOWEVER, IF you rent online and need supplies, like an appliance cart, the UHAUL site will NOT tell you if the pick-up site HAS what you need, better take it with you or call to check/reserve directly. We thought we had an appliance cart rented only to discover they didn't have any in town. They agent at this site even called the other dealer to see if they had any so tried to help. UHAUL corporate site gets a FAIL for this issue.
Kurt W.Location was great, employees were very helpful, the whole process was easy and convenient
Trevor B.We had an issue where got a 26 foot uhaul and a auto transporter. We picked up the truck on a Monday and we're gonna pick up the auto transporter Tuesday before we left but decided to leave on Wednesday instead. I called Tuesday to change the date and they said everything was fine and it was no issue . We paid for everything on Monday when we got the truck including the truck and the AT. When I went to pick up the AT on Wednesday they told me I had to pay another 400$ which I refused because I paid for it in full on Monday and I had the receipt. I waited for over an hour for them to get it all figured out, which they did but it was a pain in the ass.
Kat W.Friendly staff to deal with. easy access to location.
Gary N.Curious as to what the process is to extend a rental due to unforeseen circumstances for customers. We are military and have all of our belongings packed in a uhaul truck. We moved to Minot but do not have a place to live in at this time. When I asked to extend our rental period, we felt rush to turn in the vehicle due to another customer reserving the truck. We adjusted our plan and have to spend more money on two storage units to unload the truck and will have to rent another truck in order to move our belongings into our residents when we find one. I recommend improving coordination of trucks at one location when possible or verifying with customers when their drop of date is in case the original date needs to change before promising the truck was available.
Austin A.The manager tonya, I hope I spelt her name right, was so amazing every time I went in. I came from out of state and moved here and she was so welcoming and i think it was amazing to show up in a new town and one of the first people I dealt with was so nice and helpful.
Courtney C. | Expérience généraleHad trouble with the wiring to get brake lights working. The wiring was a little rusty and the clerk on duty fixed the problem. It took about 20 minutes to get going. Pleased with uhaul, these things happen and we were good to go.
janette G.Great customer service! I have never been treated so well at any other uhaul service center. The people working here are to be congratulated on their people skills and knowledge . Obviously the management here is above average! I will be using them again and will highly recommend to everyone!
DANNY S.Great communication and explained thoroughly contracts and rental costs. Will use again! Quick and painless.
Shawn P.More staff. The one guy who was helpful was at the north hill location his name was Chase Coon. Really solid guy, delt with my issues that weren't taken care of at the other location
John R.Everything went smoothly. Thank you!
Joddy M.Easy turn in.
Dennis E.Rented trailer, tire blew out in Route, probably road Hazard, tire was repaired, finished my trip and All is Well !
Gary C.Jennifer was absolutely EXCELLENT! Customer service from her was fantastic.
Benjamin D.Not happy and will not recommend U-Haul
diane K.The staff and management is very accommodating. Management is very good at customer satisfaction. I highly recommend this store.
JOSHUA S.It was quick and easy to drop off.
Lori H.Great and helpful staff at this Minot ND U-Haul location.
Bruce W.OUTSTANDING CUSTOMER SERVICE!!!!
Adreinne B.will never use uhaul again. contract mibsrepresents your policy. Rude staff bullshit company
DAVID B.Had a few problems with one staff member
Zaan W. | Expérience généraleAlways accommodating staff. Facilities were always clean and properly maintained.
Ronald C. | Expérience généraleFriendly staff and clean facilities.
Ronald C.the truck was very noisy, lack of cruise which was very hard on an 1800 mile trip. the windshield had scratch from a previous bad wiper on drivers side.
Allen henry O.Lady was completely rude. Won't rent at this location again.
Serenity W.Tell me why I got the last bay when no one there? Tell me why no one made sure my ramp extended outward so I could safely walk off of it to unload my belongings ??
Sherri M. | Premières impressionsVery nice people, helpful, willing to answer questions.
WENDELL T. | Premières impressionsTrain your employees better make them understand they can't tell customers one thing and then do another The people at this location horrible customer service
EDWARD P.Rented the truck for less than four hours and drove it 11,7 miles. I put in TWO gallons of fuel at the Cenex station NEXT DOOR to compensate for mileage (6 MPG!!), and was then charged an additional $22+ because the gas gauge reading was incorrect when I picked it up. The response from personnel when I inquired (in person) was it's my fault for not reading their initial text and responding: Too bad, but "Have a nice day!" Fool me once shame on you, fool my twice, shame on me. I won't be back nor will anyone that asks my advice about where to rent a truck (in Minot or anywhere else) LAME!
CHuck G.Not much my visit was great vary friendly people
GOLDEN M.Very poor customer service. Not professional at all.
Lynn P.The attendant looked at the truck and the spots I had put in the condition report and took the electronic toll pass. He was very efficient to deal with. Made dropping off the truck very easy. I would rent from them again.
steen C.Smooth fast transaction, much appreciated
Paul O. | Premières impressionsCharged my card 5 days after for an extra day I didn't have.
Wendy B.Minot staff is always so friendly and helpful! Merci.
Michael T.Provide your employees with handheld to scan in drivers license info so they don't hasn't to use their personal phone.
COLIN M.I got a big bone to pick with these guy's. I swear if they were any nicer everytime i hate a bad day i would go there cause i know id leave with a smile. Everything went smooth and perfect. Amazing customer service. Friendly staff. I wouldn't want too go anywhere else but here in minot.
MARK M.I did not like the fact that the price advertised on line was not the price paid at pick up. The additional fees, and applicable taxes should be included in the price shown. Seems a little dishonest to me.
Todd H.I've been renting vehicles and trailers from you guys and this location and my experience this time around was not good at all. First and for most I given a van that was not inspected correctly. I got stuck multiple of times and had to call my brother to help me push it. I couldn't make it up my drive way and also got into a car accident due to the tires being worn out and no life to them. I have photos if you would like me to provide them to you. I highly recommend not renting it until tires are safe. I let the employees at your 1 20th Ave SE, Minot, ND 58701 know what happened and they could care less. Beyond worst experience I've had. I highly also recommend that you have them put ice melt at the drop off. I almost fell a few times so don't want anyone to get hurt. I hope this issue gets fixed and corrected.
Angelica N.Everything was great until we went back at 7:50pm to try to put more things in our unit and we couldn’t get in.
Dallas W. | Premières impressionsI had trouble getting hold of someone via phone after receiving a text to call them regarding my unit. Other than that, it was a very good experience.
Lynette Q. | Expérience généraleBe more attentive to the customers wants and needs. I paid for insurance on rental trucks that I did not want. There was no reimbursement for my expenses. Not a happy customer.
TRAVIS H.The car transporter had a flat... I put my vehicle onto the trailer and noticed the tire was flat on the trailer in -33 degree weather and I had to unload the car and had to wait for them to fix the flat.
JUDY C.The digital check in was awful. I submitted pictures of the driver's license when I made the reservation and then had to add them again, which is horrible to try and do in the car. Then it had to approve me and I had to go in the store anyway to get the keys. Took way longer than to just go in and get the truck. Will not do again.
Thomas S.I do not do cell phone set up that you have. I tried to do internet check in, but it acted like my pc was a cell phone. I did call national customer support and they where only able to note time truck returned.
NOLAN B.Because it snows a lot in Minot and a lot of the times it's negative degrees, the lock to get the key was frozen. Took about 10 mins of blowing hot air on it to defrost it to get the letters in the lock to move. Then the lock mechanism itself was frozen. Another 5 mins to unlock it. I like the concept, but because of the weather it made it a negative experience
Maria G.The truck was dirty, the roll up door was frozen stuck, the ramp was jammed. Overall disappointing.
TIMOTHY H.Tonya was amazing. She understood how upset I was when I reserved a 26 foot U-haul for 12pm and I didn't get it until 730am the next day. I was devastated need less to say. I had to cancel a lot of plans for a huge move that Tonya made it right.
Kayla W.Everything was great I am just concerned that they got it figured out about the the missing To will Dolly.
Esther R. | Premières impressions