Évaluations des clients U-Haul Moving & Storage of South Lake Tahoe

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of South Lake Tahoe

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DONA M. le

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Wish there was a location in stateline,nv area

Steve G. le

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Very helpful in unhitching the trailer

Carroll B. le

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Le client n'a pas laissé de commentaire.

Ralph H. le

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Le client n'a pas laissé de commentaire.

monica W. le

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The employees were very helpful and thorough.

Lilly S. le

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Le client n'a pas laissé de commentaire.

Anders L. le

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I really can't think of a thing to improve. Gage and Alexander, at checkout and return, were most excellent, knowledgeable, and efficient. I found the U-haul website easy to use, thorough, and informative. Thank you.

Heather S. le

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Above and beyond! Rock stars as employees. I spent a year in South Lake Tahoe, the best part of that time was my experience with the awesome individuals who run this s U-Haul location. A+

Mary C. le

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It was perfect! I especially enjoyed talking with my rep

Skye S. le

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Helpful and friendly and fast

Pamela G. le

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Le client n'a pas laissé de commentaire.

claude g. le

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Helpful friendlystaff

Michael S. le

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This location was OK to deal with but U-Haul it's self is not! U-haul is so disorganized it's sickening! I was bounced around to 3 different locations before they found this one that had the eqpt I reserved and had been reassured was at the original location on several calls/times. When you "Reserve" a piece of eqpt with U-haul you're really not reserving anything at all, so reserving something with them is meaningless! To be fair they even say that inthe fine print if you can find it and read it, This is my first and it will be my only time I will ever do business with U-haul. They had their chance and the blew it!

Skye S. le

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Le client n'a pas laissé de commentaire.

Scott F. le

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Everyone at this location is First Class!

Michael B. le

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It was great!

Daryl B. le

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Le client n'a pas laissé de commentaire.

Steven A. le

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This location provides quick in and out experience. Very well organized.

Don W. le

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Le client n'a pas laissé de commentaire.

Aurora T. le

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A big shout out to the Lake Tahoe team! Quick courteous and just awesome!

Sherri G. le

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You were awesome! Went above and beyond to help me, 57 year old woman, know and understand everything. Thank you.

andrew p. le

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Le client n'a pas laissé de commentaire.

Joseph D H. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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Le client n'a pas laissé de commentaire.

Racheal C. le

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Well first when a customer asks for a 24 hour rental and expects that that’s what we should’ve gotten. Instead the lady that we talk to you we made it very clear we needed 24 hours she only booked our trailer for 12 hours and we had to be on hold several different times to call Lynn and complain because our order only said 12 hours. We were on hold both of us on the road at different times trying to get this resolved and it’s insane how long we both were on hold over a half hour each time. Then if we hit a bad area we be disconnected and no one with the agent we finally explain things to you not able to call us back. I have used U-Haul since I was a teenager and this is the worst experience I’ve ever had with you guys and it’s sad to think you’ve gone downhill. We even asked for your reps to listen to the phone call so you can see how clear we made it and how unclear your representative got it she didn’t and we were worried the whole time that we won’t be able to keep the trailer for 24 hours or would have to pay more and the whole time while we were using the trailer We spent most of our day on the damn phone on hold trying to get a hold of U-Haul and fix this. As of our most recent email yesterday they still did not give us 24 hours it’s still incorrect from what we said we were wanting and paid for and they still want to put it at 20 hours, absolutely ridiculous and horrible customer service. I’m very disappointed for a company that I have used over 20 years to be so b we spent most of our day on the damn phone on hold trying to get a hold of U-Haul and fix this. As of our most recent email yesterday they still did not give us 24 hours it’s still incorrect from what we said we were wanting and paid for and they still want to put it at 20 hours, absolutely ridiculous and horrible customer service. I’m very disappointed for a company that I have used over 20 years to be so off track now!!

Nicholas H. le

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Mile High Movers were the best help we have ever had!

Alex M. le

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Le client n'a pas laissé de commentaire.

Kristi J. le

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Le client n'a pas laissé de commentaire.

Leonardo L. le

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Thomas and Russel, from the Uhaul South Lake Tahoe location, were above and beyond my expectations making my moving day flawless. Great guys!

Dwayne D. le

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Nothing

Kurt R. le

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It was a 1 hour rental. They were quick to deal with and threw in an extra.

Patrick M. le

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Outstanding customer service. Exceptionally cautious and helpful staff.

Robert H. le

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Le client n'a pas laissé de commentaire.

clayton l. le

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Great place and the service was good. Thank you.

JOHANNA L. le

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Le client n'a pas laissé de commentaire.

sean d. le

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Manager of South Lake Tahoe store even drove me home when truck returned!

Jonathan M. le

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Le client n'a pas laissé de commentaire.

ron f. le

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Le client n'a pas laissé de commentaire.

Rick B. le

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Le client n'a pas laissé de commentaire.

Monique T. le

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Le client n'a pas laissé de commentaire.

Andy E. le

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Le client n'a pas laissé de commentaire.

karen W. le

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Le client n'a pas laissé de commentaire.

Kristi J. le

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Excellent service and all staff are very nice and professional. 5 + Star location!

Andres M. le

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No enough people was 3 people ahead of me waiting for more than 20 minutes

Karen W. le

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1. Appt for 10am. Had loading crew scheduled for 11am. At 1050am THEY HADN’T EVEN STARTED on the electric install or hookup. 2. The recommended trailer was too small, but they did quickly hook up the next size up.

Pauline S. le

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Le client n'a pas laissé de commentaire.

Jacob P. le

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What a fucking terrible experience. Hope I never have to deal with this company in Northern Nevada again. What heartless employees.

Humberto H. le

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maybe some more lighting for night drop offs, other than that, great location, good space to pull in and decouple,

Wayne F. le

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Le client n'a pas laissé de commentaire.

russ n. le

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Quick, convenient and helpful.

Sharon W. le

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I have only Good things to say about this U Haul location and it's personnel. They're great!

janet t. le

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The overall Uhaul experience was a nightmare. We started in Redding Ca. The container ended up in Tahoe, opposed to Sparks, Nevada and we had to pay storage fees until we could arrange a delivery date. That being said, The experience in Tahoe was much more friendly and inviting. I would never recommend Uhaul in the future and have shared my nightmare often.

LARAINE W. le

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Le client n'a pas laissé de commentaire.

Charley B. le

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Le client n'a pas laissé de commentaire.

daryl c. le

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Le client n'a pas laissé de commentaire.

Mark W. le

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Le client n'a pas laissé de commentaire.

Judy F. le

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Le client n'a pas laissé de commentaire.

James R. le

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Le client n'a pas laissé de commentaire.

David G. le

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Le client n'a pas laissé de commentaire.

Dennis S. le

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We need a truck once a year. This is the third year in a row we have rented from U-Haul. No problems. The skip the counter approach, using a cell phone, did not work, but it was not a problem. Always friendly, helpful staff.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Susan E. le

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Le client n'a pas laissé de commentaire.

MORTON M. le

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Le client n'a pas laissé de commentaire.

RONALD A. le

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Le client n'a pas laissé de commentaire.

Janara N. le

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The local people were very helpful, but the communication between the local location and corporate seems to be a big issue. It resulted in my move being delayed, which is a huge problem considering I had people lined up to do the work at a specific time and I was then unable to get them rescheduled to do the work by the time my trailer was available to me. One thing the local people could’ve improved was not forgetting to give me my moving blankets – this resulted in damaged furniture.

Mark W. le

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Le client n'a pas laissé de commentaire.

Adam J. le

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The team at the South Lake Tahoe location is excellent. I hope as particularly impressed by Thomas Voigt who seemed to move heaven and earth to accommodate me. I cannot be more grateful for all his kind assistance.

JANET W. le

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Double clean interior front window.

Robert R. le

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Le client n'a pas laissé de commentaire.

Mike G. le

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Le client n'a pas laissé de commentaire.

anthony w. le

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Amazing customer service! Wow!!!!!!

Kenneth P. le

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Everyone was awesome

Chris D. le

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Le client n'a pas laissé de commentaire.

Frank A. le

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Answer the phone

Deirdre C. le

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Le client n'a pas laissé de commentaire.

kevin m. le

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Le client n'a pas laissé de commentaire.

JOHANNA L. le

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Loved it -thank you

brian m. le

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Thank you. I would rent again.

Paul s. le

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Le client n'a pas laissé de commentaire.

kris k. le

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Staff excellent, helpful and knowledgeable. Trailer was ready on time, check in and return easy. If customer wants security during travel, the insurance is reasonable.

JOYCE S. le

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My attendant, Gage, was extremely knowledgeable, helpful, and very polite. I would recommend this location to all my friends.

shon l. le

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South Lake Tahoe U Haul is a clean and friendly place. Great staff and a super easy location. ????

Patrick B. le

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Service was good; lot maintenance/snow removal was GREAT!

Jim S. le

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Le client n'a pas laissé de commentaire.

kim m. le

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Very pleasant rental experience, great customer service, will highly recommend!

CHRISTI M. le

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He was EXTREMELY helpfull and kind

Paul S. le

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Everything was perfect and went much smoother than expected. Only improvement would be cleaning the windshield as it was very dirty.

David A. le

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Excellent staff at this location.

Paul S. le

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Everything went smoothly

Mary Ann P. le

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Le client n'a pas laissé de commentaire.

Steve S. le

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Caring professional staff

Paul I. le

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Le client n'a pas laissé de commentaire.

Carla H. le

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Le client n'a pas laissé de commentaire.

James G. le

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Some of the best customer service I've experienced. They went above & beyond to accommodate my needs. Extremely friendly! Thank you again!

Robert H. le

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Le client n'a pas laissé de commentaire.

Matthew W. le

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Le client n'a pas laissé de commentaire.

VALDO L. le

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Le client n'a pas laissé de commentaire.

Thomas K. le

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Le client n'a pas laissé de commentaire.

ALAN T. le

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Le client n'a pas laissé de commentaire.

Skye S. le

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make sure mirrors are tightened and working. Otherwise everyone was very helpful, friendly and efficient.

Kelley K. le

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The switch for towing was on when we picked up the truck so it stayed on because we were unaware. This made the truck downshift unnecessarily.

Megan S. le

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The staff at this location and on the main phone line were very helpful

James R. le

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Le client n'a pas laissé de commentaire.

Asha M. le

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While preparing for a military move, I had to drive 3 hours to this store since they had the hitch I needed in stock. They quickly installed it & gave instructions. My SUV is an older model and the dealer said a hitch couldn't be installed but U-Haul did it at a reasonable price.

james g. le

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Mile High Movers are the best loaders!

Kathy Z. le

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Nothing

Stephen G. le

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AS always, Excellence in providing service.. No one does it better.

Scarlett M. le

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Everything was excellent! The staff was extremely friendly and helpful! Thank you

brian g. le

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Le client n'a pas laissé de commentaire.

Jill J. le

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You

DEBBY T. le

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Le client n'a pas laissé de commentaire.

DANIEL T. le

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great customer service. very clean

Jordan G. le

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Really liked location, When I first checked in, I was unable to be there to meet movers. Rusty went above and beyond to help me move. Much appreciated!

nancy s. le

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So far so good.

gina s. le

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No addl comments.

Jeffrey N. le

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A very good group of people who all pitched in where they could to make an annoying process rather enjoyable. I have nothing but good things to say about the staff and the experience.

Linda O. le

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excellent customer service. Everyone was friendly, extremely helpful and knowledgable. It was my go-to-place for packing material, moving service and storage- s0 great!

Linda H. le

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I felt that my stuff was safe. Thank you

William B. le

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Excellent customer service and a superior facility.

Karen B. le

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Really nice clean and newer facility.

victor n. le

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Hi

Paul F. le

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staff was excellent and very friendly and helpful.

linda f. le

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As much as I hated paying for storage for 20 months, at least my uhaul unit made me feel that I didn't have to worry about how my belongings were being stored... it was a very safe & clean environment

AMY H. le

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We were extremely satisfied with the service/expertise of this Uhaul location. The storage unit facility was always clean lit, well taken care of. The staff is EXTREMELY helpful and professional!

chris k. le

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Very professional helpful and friendly

MASSI S. le

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Excellent

neal k. le

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Very pleased with my experience dealing with u haul in South Lake Tahoe. Manager was very kind and helpful.

Justin P. le

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Great job!!

Kylie V. le

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The facility is clean, climate control is great. The carts are a plus. Trevor got me set up. He was EXTREMELY helpful, answered all of my questions, and even walked me to my unit. Give him a raise!

Roxanne H. le

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Really appreciate your help.

christopher z. le

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By far the best storage facility that I have ever used! Staff was friendly and very helpful. I highly recommend U-Haul at South Lake Tahoe.

MARIANNE H. le

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Just exactly what I needed when I needed it! Highly recommend!

tommy c. le

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Thomas is sehr cool. 👍

greg t. le

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Thomas and his team are always welcoming and helpful. We visit Tahoe and bring our bikes, which we store in a U-Box on site. Thomas makes sure that the box is in a easy and convenient area for us.

tom w. le

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Thanks to the staff for all your help. Thank you Tom

kristie g. le

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This is our 3rd or 4th time using this facility and they have been excellent each and every time...keep up the good work!!

tina s. le

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I used your Ubox service and had a great moving experience. Smooth operation, no issues and both Uhaul sites provided excellent customer service. I couldn't have asked for better service. Thank you

John D. le

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The staff members called me multiple times to keep me informed about the arrival of my u-boxes. I really appreciate their commitment to customer service.

Annalyse B. le

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Everyone there is super nice and answers any questions that I had to ask. Very well trained customer service!

Vallerie S. le

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Thank you!

Dain s. le

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Everything I could have wanted