Évaluations des clients U-Haul Moving & Storage of South Lake Tahoe

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of South Lake Tahoe

Cote générale :

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JOSEPH G.
Évaluation :

I'm not sure why your process to rent something is so convoluted, but it answers the question as to why I was on hold for 15+ minutes to talk to someone regarding a rental. I believe you need to relook at you overall process and make some adjustments. Your overall process is cumbersome.

Jamie G. | Expérience générale |
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“FIVE STARS”; This place was great to me. Used it for last couple years and they are always helpful. They get busy. If you are patient and respectful, they will absolutely treat you the same!

James G. | Premières impressions |
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Nice, honest and kind people.

Nicholas H.
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Mile High Movers did an amazing job helping us with our move

Rankin D.
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Le client n'a pas laissé de commentaire.

Jessica C.
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Great customer service and easy to pick up and drop off !!

Author S.
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Nothing

ROBERT S.
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Le client n'a pas laissé de commentaire.

JESUS R.
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Le client n'a pas laissé de commentaire.

Jeffrey S.
Évaluation :

This is my local U-haul location. I buy my propane here, as well as all my moving needs. I have been working with these same guys for over 8 years. They always treat me excellent, their location is always clean and their equipment is always well maintained and in stock. I would never go elsewhere. J.Stringer

Clare S.
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Great rental experience. Friendly and helpful staff.

Amandeep K.
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Fantastic customer service.

VALERIE JEAN D.
Évaluation :

Rusty and Thomas are tops. They make sure of availability for local people. They are patient, and treat each person according to the person's needs.The store is well stocked with all necessities for a move. South Lake Tahoe Uhaul is the best!

Alan B.
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Le client n'a pas laissé de commentaire.

Samantha R.
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I will never use uhaul again. They made it so incredibly difficult for me to drop it off at this location. I was promised a South Lake Tahoe drop off only to experience the worst and rudest supervisor that I spoke to on the phone. Thankfully I had the were with all to think to ask the manager of this location if he would accept my trailer drop off or else I would have had to drive three hours round trip to drop it off in a location THAT I WAS PROMISED I DID NOT HAVE TO GO TO FOR DROP OFF. Listen to the phone recordings I'm sure you all record them.

Alice J.
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They really helped us out during a difficult move.

Andrea M. | Expérience générale |
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Rusty and crew at Uhaul are awesome! Very friendly & helpful. Would recommend this storage facility and use again!

Andrea M.
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Great facility! Would recommend and use this facility again! : )

Lea L.
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Le client n'a pas laissé de commentaire.

Mary G.
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Le client n'a pas laissé de commentaire.

Jacob A.
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Thomas was an amazing help to me through my cross country u-box order. He was a perfect example of great customer service and absolutely deserves to be recognized as a fantastic employee. I will be recommending this location to anyone I know looking for storage and moving needs.

John M.
Évaluation :

Faster checkout service, but I understand it was slowed via Covid-19

Andy E.
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Le client n'a pas laissé de commentaire.

Matthew P.
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These poor guys are slammed every time I'm i. There regardless of the of the reason. However, they are very friendly SLT and always very professional. Definitely top notch!

Jesse G.
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This location has served me well many times for vehicles and storage space.

ANDREW G.
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Le client n'a pas laissé de commentaire.

Gary O.
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Fantastic experience and even know my door was 3 hours late getting on he didn't charge me a bit so it's fantastic and you guys are awesome thank you

GREGORY P.
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This location has Helpful staff, very welcoming and informative. Thankful I saw employees cleaning on the days I was there. Indeed a Clean Facility, although we wish there were hand sanitizers more readily accessible for public use. 10/10!! Awesome U haul facility.

Gwenn F.
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Great customer service

jose R.
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Great customer service

CYNTHIA LEE D.
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Le client n'a pas laissé de commentaire.

Nicholas H.
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Mile High Movers were great!

Kristin S.
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Le client n'a pas laissé de commentaire.

Randi H. | Online Move In |
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Le client n'a pas laissé de commentaire.

GREGORY P.
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Le client n'a pas laissé de commentaire.

Patricia M.
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Le client n'a pas laissé de commentaire.

dariusz B.
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Le client n'a pas laissé de commentaire.

silvia j. | Premières impressions |
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Thomas is always very helpful, and professional. I have two units here, because of his excellent service.

lenore t. | Expérience générale |
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Rusty, Thomas and the entire team at the South Lake Tahoe U-Haul took care of all of our moving and storage needs. They were always professional, helpful, and kind. They found us the right size trailer when we needed one and arranged for us to move from our U-Box to a large unit and then a small unit as our needs changed. We will happily do business with them in the future.

ERIC S. | Expérience générale |
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Rusty and the rest of the staff were always available and accommodating. Made me feel comfortable.

Maryann L.
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What a Seamless Experience.... Russell made this process a little less frustrating. He was patient and understanding and really went above and beyond in helping me. I am so thankful I decided to go with the Emerald Bay location. Thank you, Russell and Martin.

Stephen S.
Évaluation :

A man named Russell was incredibly demeaning and condescending to me while I tried to rent a truck for less than 24 hours. He has made me weary to rent from any uhaul every again, if that's the customer service training/feedback.

joel B.
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Le client n'a pas laissé de commentaire.

Leonel G.
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Le client n'a pas laissé de commentaire.

Robert A.
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Le client n'a pas laissé de commentaire.

Sarah N.
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Do not remember their names. The man who processed my order and the one receiving the trailer back were wonderful. Friendly, wonderful, helpful experience.

Alberto J.
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Le client n'a pas laissé de commentaire.

Michael J.
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Management needs a course in customer service. You don't need to love your job but you do have to understand you represent the company that pays your salary Thanks

Valerie D.
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Le client n'a pas laissé de commentaire.

Ramona H.
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Had to drive 5 hrs round trip to pickup the truck I had reserved in the town I was moving from (that was almost half my traveltime for moving). All I recieved for the inconvenience an extra 100 miles and an extra day. Both of which were used just to get the truck! Would it have been too much to ask for maybe a half tank of gas, (which it used getting back to where I was moving from)? The answer to that is yes, yes that's asking too much, "If you don't take the truck with what we offered, someone else will!"

Rhonda R.
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Russell has constant heavy customer traffic at this location. He is steady, solid and unflinching at the endless tide of business. He is accurate in his service.?I've had several transactions with him over the years. Uhaul is fortunate to have landed this man who is brand solid for uhaul n is doing our community a really big and important service.

CHRISTOPHER B.
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The manager, Russel Cooper, was extremely helpful with my trailer rental. You can tell he takes pride in his job and cares about his customers

Ronald W.
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Rude guy and equipment never arrived so I got ripped off by having to rent a truck instead of the pre ordered and confirmed trailer

Erika A.
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Le client n'a pas laissé de commentaire.

NATHAN F.
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thank you.

Christina S.
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Mr. Voight is always super helpful, knowledgeable, and friendly. Always happy when he is on duty.

richard P.
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Maid everything easy

Mark M.
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Agent very helpful, but due to check-in processing issues when picking up, our drop off location had changed and we were not informed, leading to being at the wrong drop off location, according to uhaul records. Agent knew how to handle it and we got it resolved but this type of thing should not be a problem when all details initially correct on reservation.

Michel V.
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Russel and Thomas are great!

Mark T.
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Le client n'a pas laissé de commentaire.

RAMIAR M.
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Everyone at the uhaul where helpful. Thanks guys

marvin C.
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Le client n'a pas laissé de commentaire.

Kathy Z.
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Le client n'a pas laissé de commentaire.

ANASTASIA B.
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Le client n'a pas laissé de commentaire.

Daniel D.
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Le client n'a pas laissé de commentaire.

eve c. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JAMES WESLEY M.
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Le client n'a pas laissé de commentaire.

jerry M.
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Was stranded due to car troubles, had to wait extra day for truck availability.

Jeffrey J.
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Same as above quick and friendly service

James C.
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Le client n'a pas laissé de commentaire.

Ronald M.
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Great experience! The staff was outstanding and the trailer was ready to go when I arrived. The trailer was great, and check-in / check-out was very quick. I have rented from the location twice and have always been impressed! I would absolutely tell my friends to use South Lake Tahoe U-Haul !

MATTHEW JAMES M.
Évaluation :

There is a disconnect between Uhaul central reservations and the local stores. I book one way trucks online or over the phone, when I arrive at the store to pick up, I am told that there are no one way vehicles available. Seems like store owners do not want to share their inventory with other stores at the expense of time, money, and inconvenience to the customer.

CHARLENE M. | Expérience générale |
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Super clean, great staff

Allen G.
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Third time I've used this particular unsullied and they are great.

PAUL L.
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After-hours dropoff only.

Lilia L.
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Everyone was very friendly.

Kyle H.
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greats people there

Art B.
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Great friendly helpful staff. Clean and orderly store. Great prices on box and packing accessories.

LUISA C.
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Le client n'a pas laissé de commentaire.

Jonathan H.
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Le client n'a pas laissé de commentaire.

Paul C.
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friendly and efficient service even while being understaffed during covid-19

THOMAS D.
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Le client n'a pas laissé de commentaire.

Mark S.
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It depends on if I can get a discount on a second truck.

Michael J.
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The So Lake Tahoe location was where we made RESERVATION to return truck - yet when we arrived, the line was out the door and no employee in site! Someone said to put the return papers in a drop box on the wall, which we did.. That evening we got a message that the truck was SUPPOSE to be returned to POLLOCK PINES - NOT TAHOE!! And if we could not contact the CORPORATE OFFICE CUSTOMER SERVICE by closing, we would be charged ADDITIONALLY for the cost to return trruck to THAT LOCATION.?!?!? Totally RUDE CUSTOMER SERVICE PEOPLE at "CORPORATE" also. I could never get an answer from them as they kept transferring my calls to MODESTO!! All of our paperwork stated RETURN TO SOUTH LAKE TAHOE, yet we had to waste hours on the phone trying to have the CORRECT DROP OFF LOCATION told to the Tahoe location - to NOT BE billed another $200 PLUS for return to POLLOCK PINES! HUGE WASTE OF TIME!! When people are MOVING, the LAST THING THEY NEED is for others to screw up paperwork or enter wrong info into THEIR systems causing unneeded stress!! BAD OVERALL EXPERIENCE WITH THIS MOVE.

Jessica L.
Évaluation :

Great customer service. I appreciated how up front they were about the additional costs. Reasonable and reliable.

RAYMOND CHRISTIA H.
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Le client n'a pas laissé de commentaire.

WilliamFrance W.
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Le client n'a pas laissé de commentaire.

Christina S.
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The attendant who helped us, I believe the last name was Voight, was very friendly and extremely helpful. Nice guy, great experience.

Daniel L.
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Le client n'a pas laissé de commentaire.

morgan G.
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Rude and unhelpful when I could not get ahold of customer service rep. Worst experience will not be using uhaul again.

Charles W.
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Le client n'a pas laissé de commentaire.

Cynthia S.
Évaluation :

Everything went smoothly. Well organized. Professional & knowledgeable owner. Would use again if needed.

James B.
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This is not a reflection of the South Lake Tahoe location, but our reservation was handled extremely poorly by Uhaul. We were sent 45 minutes away from our requested pickup location, arrived, and found out the one truck was not going to be returned until several days later. Uhaul's response was "sorry, there are no other trucks". After several hours calling Uhaul (no one ever contacted us to make arrangements), we came to a solution which required us to drive an extra 300 miles. The South Lake Tahoe Uhaul was incredibly professional and organized, but every other Uhaul representative and experience was incredibly frustrating and unimpressive...

Michael R.
Évaluation :

Great location. The owner and manager really care.

Hochak H.
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Le client n'a pas laissé de commentaire.

Rudolf Wolfgang P.
Évaluation :

For being the only ugaul around it should get more support. I went to pick up a truck and had to do everything on my phone. If I wantEd to work for uhaul I would get a job there. Took over an hour and a half to get the truck and it was dirty but we just wanted to get started

JIM H.
Évaluation :

Chain broken in back.

Robert G.
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Le client n'a pas laissé de commentaire.

peter W.
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Le client n'a pas laissé de commentaire.

Dean M. | Expérience générale |
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When trying to call it’s not unusual for it to take 20 to 30 minutes before you talk to a live person. Kinda frustrating but otherwise a very friendly staff and location is user friendly.

MALCOLM T.
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Le client n'a pas laissé de commentaire.

ed W.
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Very friendly and helpful nothing

RONALD M.
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Not sure. The service, timing, and customer service was great.

Richard B.
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Le client n'a pas laissé de commentaire.

Michael N.
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Le client n'a pas laissé de commentaire.

Mark H.
Évaluation :

1 employee to help a line of more than 5 people makes for very long waits...

Jeff H.
Évaluation :

Day late with reservation then had to drive 30 miles to another state and pay higher taxes and gas plus 2 hours out of the day to just get the truck.

Lawrence F.
Évaluation :

Noticeable upgrade in the last several years😊

Constance H.
Évaluation :

Russell & Thomas are always a pleasure to deal with! The emerald bay location always have in stock what I need, have awesome attitudes, and always go the extra mile to accommodate there customers!!! Thomas & Russell are rare breed in customer service -You are appreciated very much!!!!!!!!!!

Stephen W.
Évaluation :

Le client n'a pas laissé de commentaire.

Donna F. | Premières impressions |
Évaluation :

This was our very first time renting a storage unit and we did some online research of reviews for all the local storage units and had concerns with security, weather protection and clean units. Russell showed us the unit first and went over the security and advantages of having an indoor temp controlled unit and put our minds at ease so it was a no brainer to rent a storage unit with you. Russell was very helpful and the transaction went smoothly. Thank you again Russell :)

Constance W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Marsha S. | Premières impressions |
Évaluation :

Rusty is amazing, he is great and professional!!

JASON N. | Expérience générale |
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Over charged more than once. Raised rent twice. Did not check me out of my unit for 5 days after it was cleared out. Do not rent from this uhaul.

Steven A. | Expérience générale |
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Staff was always helpful and accommodating when setting up original agreement, and made it easy to transfer to a smaller unit when my needs changed. Very secure and accessible facility, conveniently located.

RONALD C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

GARY W. | Premières impressions |
Évaluation :

Thomas was very helpful.

Steve W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

francesca s. | Premières impressions |
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Rusty and Alex were wonderful to deal with, both were kind, efficient and professional. The facility is extremely clean and very well run. I would highly recommend this storage facility! Look no further this is absolutely the best one in town!

MAUREEN H. | Expérience générale |
Évaluation :

Good

tracey m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

reynold v. | Premières impressions |
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Just an overall great experience.

Brooke D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

john w. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Christopher R. | Premières impressions |
Évaluation :

Very clean facility and knowledgeable and helpful employees

Susan C. | Online Move In |
Évaluation :

It was a little unclear about having to check in at both keypads and the having to check out as well. Some folks have swipe cards. How do we get one?

neal k. | Expérience générale |
Évaluation :

Good experience

Robin G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

GARY C. | Expérience générale |
Évaluation :

Thanks for everything. Stay Tahoe friendly and Safe!

kerry o. | Premières impressions |
Évaluation :

I have never walked into a storage facility that was so clean. It practically sparkled. It smelled clean! I was seriously taken back at the cleanliness of the facility. There is a woman that was maintaining this facility and she was professional, super curious and it appeared that she LOVED her job and had pride over her work. The whole experience was ojtstanding!

Robert D. | Expérience générale |
Évaluation :

Best U-Haul I have ever experienced

Nicole W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

peter w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

cathy b. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ray W. | Expérience générale |
Évaluation :

Your employees were very, very courteous and helpful during my storage rental for four months.

Debra R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Molly L. | Premières impressions |
Évaluation :

Everything was very easy and nice to complete.... I enjoyed my experience!!!!

kimberly n. | Premières impressions |
Évaluation :

This is a very busy store and therefore you should not be in a hurry. I guess I should use the online checkin next time. Very nice place and Thomas was great as well as Rusty.

Mark L. | Expérience générale |
Évaluation :

U-Haul was clean, warm, and easy to use.

Genti C. | Premières impressions |
Évaluation :

Person at front counter was super helpful and nice.

ROYAL G. | Expérience générale |
Évaluation :

Thomas, the asst. mgr., was extremely knowledgeable and very helpful.

William L. | Expérience générale |
Évaluation :

The staff were professional, respectful and assisted me with my appointment right away.

Tiffany S. | Premières impressions |
Évaluation :

Very helpful and friendly uhaul staff! I would definitely recommend this location.

Brian M. | Premières impressions |
Évaluation :

The agent that assisted check in was excellent.

Jeremy M. | Premières impressions |
Évaluation :

The staff was very friendly and helpful

mary c. | Expérience générale |
Évaluation :

Always excellent service with friendly helpful empkoyees.

Karl V. | Premières impressions |
Évaluation :

Excellent service and a clean, well managed/maintained facility. Would recommend.

jo h. | Premières impressions |
Évaluation :

Outstanding service every time I have rented from them. Highly recommend!

Loren A. | Premières impressions |
Évaluation :

Great place

Steven A. | Expérience générale |
Évaluation :

Staff is always helpful. Unit is easy to access.

Steven A. | Premières impressions |
Évaluation :

Facility is clean. Staff is very helpful and efficient. Move in was quick and easy.

Sara C. | Premières impressions |
Évaluation :

Fast and easy

Dale T. | Expérience générale |
Évaluation :

Very good crew always helpful when needed.

Chris V. | Expérience générale |
Évaluation :

I am a repeat customer that has spent a lot of money with your business. I rented a 10x10 for 1week while my house was being repaired. Upon moving out I was told no pro rates. Charged $250 for 1 week.

peter w. | Premières impressions |
Évaluation :

very clean. very helpful to have access to furniture carts

Victoria C. | Premières impressions |
Évaluation :

awesome service and super clean facility .

Raymond L. | Expérience générale |
Évaluation :

The facility was very clean and the staff were great. I would recommend people to this facility.

Patsy J. | Premières impressions |
Évaluation :

Great facility and great staff.

Randy F. | Expérience générale |
Évaluation :

Your Tahoe facilities are state of art.

Stacey B. | Expérience générale |
Évaluation :

Thank you for this wonderful facility and providing excellent service! Tahoe is lucky to have such a first class storage.

laura c. | Expérience générale |
Évaluation :

It was always a pleasure to deal with the staff at the South Lake Tahoe U-Haul Office! The storage unit was clean and easily accessible. It also felt very secure, and 24/7 access is only $10/month.

Steven A. | Premières impressions |
Évaluation :

Facility is clean and secure. Staff is excellent in terms of knowledge, courtesy, and helpfulness.

FELICITY n. | Expérience générale |
Évaluation :

No additional comment

aubrie w. | Expérience générale |
Évaluation :

Great experience, our unit was very clean and stayed clean. Employees were helpful and prompt.

Heather S. | Expérience générale |
Évaluation :

Above and beyond! Rock stars as employees. I spent a year in South Lake Tahoe, the best part of that time was my experience with the awesome individuals who run this s U-Haul location. A+

clayton l. | Premières impressions |
Évaluation :

Great place and the service was good. Thank you.

anthony w. | Premières impressions |
Évaluation :

Amazing customer service! Wow!!!!!!

JOHANNA L. | Expérience générale |
Évaluation :

Loved it -thank you

brian m. | Expérience générale |
Évaluation :

Thank you. I would rent again.

CHRISTI M. | Premières impressions |
Évaluation :

He was EXTREMELY helpfull and kind

Paul S. | Premières impressions |
Évaluation :

Everything was perfect and went much smoother than expected. Only improvement would be cleaning the windshield as it was very dirty.

Jill J. | Premières impressions |
Évaluation :

You

DANIEL T. | Premières impressions |
Évaluation :

great customer service. very clean

Jordan G. | Expérience générale |
Évaluation :

Really liked location, When I first checked in, I was unable to be there to meet movers. Rusty went above and beyond to help me move. Much appreciated!

nancy s. | Premières impressions |
Évaluation :

So far so good.

gina s. | Expérience générale |
Évaluation :

No addl comments.

Jeffrey N. | Expérience générale |
Évaluation :

A very good group of people who all pitched in where they could to make an annoying process rather enjoyable. I have nothing but good things to say about the staff and the experience.

Linda O. | Réservation |
Évaluation :

excellent customer service. Everyone was friendly, extremely helpful and knowledgable. It was my go-to-place for packing material, moving service and storage- s0 great!

Linda H. | Expérience générale |
Évaluation :

I felt that my stuff was safe. Thank you

William B. | Expérience générale |
Évaluation :

Excellent customer service and a superior facility.

Karen B. | Expérience générale |
Évaluation :

Really nice clean and newer facility.

victor n. | Expérience générale |
Évaluation :

Hi

Paul F. | Réservation |
Évaluation :

staff was excellent and very friendly and helpful.

linda f. | Expérience générale |
Évaluation :

As much as I hated paying for storage for 20 months, at least my uhaul unit made me feel that I didn't have to worry about how my belongings were being stored... it was a very safe & clean environment

AMY H. | Expérience générale |
Évaluation :

We were extremely satisfied with the service/expertise of this Uhaul location. The storage unit facility was always clean lit, well taken care of. The staff is EXTREMELY helpful and professional!

chris k. | Expérience générale |
Évaluation :

Very professional helpful and friendly

MASSI S. | Réservation |
Évaluation :

Excellent

neal k. | Réservation |
Évaluation :

Very pleased with my experience dealing with u haul in South Lake Tahoe. Manager was very kind and helpful.

Justin P. | Expérience générale |
Évaluation :

Great job!!

Kylie V. | Réservation |
Évaluation :

The facility is clean, climate control is great. The carts are a plus. Trevor got me set up. He was EXTREMELY helpful, answered all of my questions, and even walked me to my unit. Give him a raise!

Roxanne H. | Réservation |
Évaluation :

Really appreciate your help.

christopher z. | Expérience générale |
Évaluation :

By far the best storage facility that I have ever used! Staff was friendly and very helpful. I highly recommend U-Haul at South Lake Tahoe.

MARIANNE H. | Expérience générale |
Évaluation :

Just exactly what I needed when I needed it! Highly recommend!

tommy c. | Expérience générale |
Évaluation :

Thomas is sehr cool. 👍

greg t. | Expérience générale |
Évaluation :

Thomas and his team are always welcoming and helpful. We visit Tahoe and bring our bikes, which we store in a U-Box on site. Thomas makes sure that the box is in a easy and convenient area for us.

tom w. | Expérience générale |
Évaluation :

Thanks to the staff for all your help. Thank you Tom

kristie g. | Expérience générale |
Évaluation :

This is our 3rd or 4th time using this facility and they have been excellent each and every time...keep up the good work!!

tina s. | Expérience générale |
Évaluation :

I used your Ubox service and had a great moving experience. Smooth operation, no issues and both Uhaul sites provided excellent customer service. I couldn't have asked for better service. Thank you

John D. | Expérience générale |
Évaluation :

The staff members called me multiple times to keep me informed about the arrival of my u-boxes. I really appreciate their commitment to customer service.

Annalyse B. | Expérience générale |
Évaluation :

Everyone there is super nice and answers any questions that I had to ask. Very well trained customer service!

Vallerie S. | Expérience générale |
Évaluation :

Thank you!

Dain s. | Expérience générale |
Évaluation :

Everything I could have wanted

Non reviews have been submitted for this location.

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