Évaluations des clients U-Haul Moving & Storage of South Loop

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of South Loop

Cote générale :

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Geneal M. | First Impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Rene B.
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Le client n'a pas laissé de commentaire.

Melvin H.
Évaluation :

No problem at the Chicago location. But big problem in Carbondale uhaul location

Anthony W.
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The sales rep who I dealt with was excellent. He made the process of renting a U-Haul extremely simple.

Brooks W.
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Le client n'a pas laissé de commentaire.

norm C.
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Le client n'a pas laissé de commentaire.

CHRIS S.
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Le client n'a pas laissé de commentaire.

Kenneth H. | First Impressions |
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Very professionally run organization and very clean. Sheena is as good as they come! Good job team. Looking forward to enjoying the space.

Ganglie J.
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Le client n'a pas laissé de commentaire.

Aaron S.
Évaluation :

The location was fine. It was not the location I reserved my truck at. This was because the truck I reserved was not at the location I re-saved it at 700 e Erie. When I made the reservation I was send a confirmation email. Not a stand by. Not a a we’ll call you to verify we can accommodate your request. A confirmation. I arrived and was told no truck and I needed to call uhaul. Customer service said it wasn’t reserved because they didn’t call/text me with confirmation. But I have a confirmation email still. And no communication call/text saying my truck wasn’t confirmed. Customer service send me to another location that still can’t accommodate my original reservation but at least they have larger truck. Not the size reserved and not satisfactory for what I needed the truck for, but better than 2 sizes smaller. On my way to new location I receive confirmation text that my truck is reserved at old location. I call AGAIN and customer service sends me to new location and says ignore text. Long story. My project took and extra day because I didnt have right size truck. logistics me late. Had to leave my car in undesired location overnight. Terrible experience and terrible customer service on phone. The only good part was the 500 w Cermak location. All employees helpful fast and understanding of my frustration. The person working 700 e Erie location should be fired. Rude unhelpful and uhaul has now lost business from me in future because of him and customer service on phone

Ryan A.
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Le client n'a pas laissé de commentaire.

Peter M.
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Ongoing refusal by this location to provide trucks with full tanks of gas. I guess they don't have enough capital to do so. A needless inconvenience for their customers.

Lisa R.
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Nothing

Angela S.
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Great customer service as always!

Derrick M.
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Le client n'a pas laissé de commentaire.

Willian B.
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All the attendants were super kind and receptive.

Jeremy K.
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UIC student very helpful. Noe very professional and helpful too.

Emmanuel T.
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I spoke with Ms. Comley what a wonderful csR!!!!!!!!!!!!!!!!!! you need more people like her. My problem with your service is that I can't open any of the receipts that i get from you. Please develop something that will ensure that ALL YOUR CUSTOMER CAN RECEIVE WHAT YOU ARE SENDING THEM. THANKS

Santino C.
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Le client n'a pas laissé de commentaire.

Amanda D.
Évaluation :

This location completely botched my install. The tech did not install the lighting to the trailer properly and a few hundred miles into our drive, we had lost power. The wiring was not properly secured and actually was dragging on the ground. Now the power from my truck to any trailer, doesnt work. Despite many calls to the location, no one has done anything.

Glennfredric B.
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Le client n'a pas laissé de commentaire.

Jesus P.
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Staff was extremely polite and professional.

Petros V. | First Impressions |
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Sheena was exceptional in every way. My experience from having a tour to signing paperwork was professional and very pleasant, every detail was taken care of to my complete satisfaction!

Jim Z.
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Le client n'a pas laissé de commentaire.

Victoria W.
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Le client n'a pas laissé de commentaire.

Noe V.
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Le client n'a pas laissé de commentaire.

michael W.
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Timely and well organized. Pleasent experience.

Robert K.
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Le client n'a pas laissé de commentaire.

patricia B.
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Very good service nice employee very pleased with the service thank you

William C.
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Jason the manager showed great customer service.

Patrice B.
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I rented a 5x8!cargo from Georgia To Chicago and only paid $133.00. When I attempted to rent a 5x8 cargo from Chicago to Georgia I was disappointed to be quoted $355.00. I ended up renting a 4x8 for $266 and I barely got my stuff in there. Also, there was a problem with the website and I was unable to upload a photo of the cargo. I had to call customer service to continue the drop off process.

steven F.
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Great rental location and friendly staff! Plenty of trucks and prompt service. Can’t Complain!

Laura N.
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Last minute I was reassigned to another location. Jason Zamora noticed I was no longer located at the original location, looked up the availability of vehicles onsite, and switched me back to the original location. This kept my move on schedule and saved me payment for miles. Really grateful for excellent the customer service.

Ryan N.
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Nothing. The three people I interacted with over the course of 2 days were fantastic to work with. This location is SOOOOO much better than the Bridgeport location. Please don't become like them.

Emily S.
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Very helpful with the return process and answering all my questions! Easy to find.

Hasan K.
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Le client n'a pas laissé de commentaire.

Manuel F.
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Owner Jason was nice

Kevin B.
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As usual, I returned the truck cleaner than when I got it. There was trash in the cargo and cab.

Vernell G.
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Le client n'a pas laissé de commentaire.

Christopher M.
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Only issue was that reserved truck wasn’t immediately available as listed on app. This was quickly rectified by staff

Kenan K.
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I already add fuel $10 Wich I drove only 8 miles and fuel gauge was not correct and uhaul charge me $10 I even have picture from the fuel gauge wich shows over half thank. But they marked like half thank I ll definitely claimed I left the truck no one was around I should wait for some to return it

Patricia M.
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.

Michael H.
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I was very impressed with the whole experience. I would definitely recommend this place to others

Emmanuel T.
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What I didn't like was that the truck I received had front end damage and your front end damage was rubbing the tire I have pictures I can't seem to ever get my receipt so I can turn it in on time I haven't got it yet

donald D.
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This location has the best customer service representative

Josh H.
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The young man who helped me turn in my truck was awesome. He was nice, understanding, and professional.

Michael P.
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Le client n'a pas laissé de commentaire.

Dan M.
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Front desk guy made a weird comment about me not being on-time I had put in 3:00pm and arrived around 3:20 and had to take a call so I checked in closer to 4. I was surprised that it was addressed as it didn’t appear to be a problem or that busy.

DAN W.
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Yet another positive experience at this location! I had a tight timeframe, in part, due to the holiday holidays, and Cecelia tuned into that. I didn’t have to say a word , she got my reservation processed fast and I was on my way. Thank you again! Happy Holidays!

Guy W.
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Le client n'a pas laissé de commentaire.

Mark G.
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Wash the trailer and sweep it out before providing to the next customer.

Kyle W.
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Great service, easy-in/easy-out. Thanks!

Edmond Y.
Évaluation :

Saida Romero was a pleasure to work with. It is very rare to have employees as service oriented as Saida. I cannot commend her enough! Thank you Saida and U-Haul for making our moving needs so stress free.

erin S.
Évaluation :

I received a credit on my account and when I called this location to ask why I received the credit back on my card, the person working could not explain why the credit was issues. They did not offer a way for me to find out how/why this refund occurred. Poor experience from that stand point..

William K.
Évaluation :

The staff at this location were courteous and helpful. The trailer had a bunch of nails in it (not clean) and was pretty old and beat up. It pulled fine but it's probably not the best representation of the U-Haul brand and should be "retired" from duty.

Joseph B.
Évaluation :

Best U-Haul location in Chicago without exception

Matthew W.
Évaluation :

The staff did an excellent job identifying what service would best fit our needs. I would particularly like to recognize Saida Romero, who was extremely personable, competent, and made our job much easier and more enjoyable.

Angela S.
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The staff at this location is really amazing. I’ve rented there twice in the past month and they have been phenomenal. Highly recommend this location!

Joan H.
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Was a great rental.... which is good because we're going to be using the van at least once a month for 6 months

John M.
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The customer representative and crew in the pick up building were very helpful and exceeded expectations.

Zainab I.
Évaluation :

Stop overcharging and reaping people off

EDWARD C.
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Le client n'a pas laissé de commentaire.

Glenda R.
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Le client n'a pas laissé de commentaire.

Victoria W.
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Le client n'a pas laissé de commentaire.

Daniel F.
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Le client n'a pas laissé de commentaire.

Alfred S.
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Great place, the customer service is terrific. Great experience with all of the staff.

Joseph W.
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Le client n'a pas laissé de commentaire.

Daniel W.
Évaluation :

I am thankful for this location and the care I received from Cecelia. Seriously, she helps my day go smoother, I also observed her helping another customer with the same demeanor. Total asset to this Uhaul. Thank you!

Robert K.
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Le client n'a pas laissé de commentaire.

Dean Y.
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Le client n'a pas laissé de commentaire.

James F.
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Counter Help was very good,

James H. | First Impressions |
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Everything with pretty smooth & quick.

Alan N.
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Le client n'a pas laissé de commentaire.

Victoria L.
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Le client n'a pas laissé de commentaire.

James W.
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Le client n'a pas laissé de commentaire.

Lewis S.
Évaluation :

Car healer was beat up Ramos would not go in easy, almost broke my hand when I pulled out the right ramp. Car hauler is old, needs to be discounted or discontinued

John K.
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Le client n'a pas laissé de commentaire.

Ruben R.
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Every time I go it's a problem they even charged me three times they never reimburse me the money I rent one day to charge me 3 days

Tsin Yi N.
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Le client n'a pas laissé de commentaire.

Kwok L.
Évaluation :

Le client n'a pas laissé de commentaire.

Wilson T.
Évaluation :

The staff when I was checking out were nice and courteous. Unfortunately when I drive off with the equipment I realized the alignment was extremely off to the point that it wad dangerous to drive and the headlights didn't work. I reported these issue to the staff when I dropped off and he seemed indifferent at best. Might have helped if he actually acknowledged he heard the words that came out of my mouth.

Sam S. | First Impressions |
Évaluation :

Manager is so informative and a bright personality to be around

Todd P. | Overall Experience |
Évaluation :

n/a

Michael S.
Évaluation :

Problem is, I was supposed to go to another location but when I arrived, I was informed that I had been emailed about a pickup location change. That email had arrived 2 minutes before pickup time . Not an acceptable amount of time. I dont know who is really responsible for this (the original location? A regional decision maker? A computer program?) but in any case, it started a chain reaction that make an entire evening performance go bad and then made me end my evening in the wrong place with no public transportation options. I don't think I can do business with Uhaul anymore.

Yi Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Jenny H.
Évaluation :

Didn't go inside. Easy to drop off but didn't really see the location. There were really big potholes that really ought to be fixed though.

Todd P.
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Le client n'a pas laissé de commentaire.

Keith C.
Évaluation :

New truck nice people

Terrance M.
Évaluation :

U-Haul always great had a couple bad experiences with locations in early 90's but this facility was great. Phone people helpful and on site staff great from intake lady to guys in the cold on the lot. Facility was clean even though cold and snow.

Kevin B.
Évaluation :

After all the paperwork was done, we had to wait 30 minutes for the truck and trailer to be prepared and brought to the street. Why wasn’t this done ahead of time? The trailer hitch had to be de-iced but it was also rusty. Needed lubricant. The worker drove the truck and trailer to the street and the hitch had hopped off the ball and was being dragged by the chains. He blamed the icing.

Dones M.
Évaluation :

Customer representatives are professional, knowledgeable, and swift on providing excellent service to customers. I couldn't ask for more!

Pam R. | Overall Experience |
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The woman at the desk was exceptionally helpful

Curtis J.
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Le client n'a pas laissé de commentaire.

Pam R.
Évaluation :

The woman the checked me in and out was incredibly helpful, professional and kind

Isaiah W. | Overall Experience |
Évaluation :

Awesome

Jose A.
Évaluation :

All was good up until I returned the truck. Woman who rented the vehicle kept stressing to bring the vehicle around to the garage when finished. When I returned the vehicle I drove into garage, nobody was there. I sat there about 15 minutes and beeping my horn every now and then. I finally got tired of waiting and walked over to the office.... low and behold the guys from the garage were there playing with the girl in the front office. I told her “ I pulled into garage and nobody is there “. She says to me..... that’s because they are here.... just give me the key. I said... do I get a receipt saying I returned the truck ? She tells me “ Just give me the key and you’ll get an email with your final receipt. It was very dismissive like I was cutting in on her fun time.

Teodoro Q.
Évaluation :

ALL GOOD!! THANK YOU!!!

Janet M.
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Le client n'a pas laissé de commentaire.

Michael C.
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Le client n'a pas laissé de commentaire.

BILL D.
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Le client n'a pas laissé de commentaire.

eric M.
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Le client n'a pas laissé de commentaire.

Anne B.
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Le client n'a pas laissé de commentaire.

Elizabeth R.
Évaluation :

The person that helped me change locations for a uhaul was super helpful. I forgot his name unfortunately. The staff when we dropped the uhaul off was also very nice and helpful!

Deborah L.
Évaluation :

I was left in below freezing temperatures, in the dark at 5:30am scared and cold and was not allowed to pick up my van because my son was asleep and did not hear his phone as a second contact. Some people are on there own they don't have family members to be second contacts ,this should of been ask when rental is being booked.

Prince E.
Évaluation :

The lady at the counter was very nice and polite. Will definitely use Uhaul again anytime I need a truck.

Jordan W.
Évaluation :

Le client n'a pas laissé de commentaire.

Cornelia S.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian T.
Évaluation :

FANTASTIC service from start to finish. Jason, Saba, and Christina are the friendliest and most helpful people to work with. The establishment is clean and well maintained, and i knew my valuables were safe. I literally had zero issues, taking so much stress away from my move to Chicago. I will personally make it a point to use the South Loop/Chinatown U-Haul for ANY of my needs. Thanks!

ellen k. | Overall Experience |
Évaluation :

All perfect. A great experience. Sada who works in the office made a great experience even better and easier. She was wonderful.

Carolyn D. | Overall Experience |
Évaluation :

Staff at this location are awesome.

david r. | Overall Experience |
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The whole place was always very clean and well cared for. I was often the only one there and always felt safe.

Mike B. | First Impressions |
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Thanks for the great customer service.

Fabian F. | Overall Experience |
Évaluation :

Good location

JOHN R. | Overall Experience |
Évaluation :

The manager was always friendly and willing to help.

Lisa B. | Overall Experience |
Évaluation :

I had storage here for 3 years plus rented many trucks and purchased lots of moving supplies. I was always treated well and would recommend this facility!

Chad K. | First Impressions |
Évaluation :

This location was amazing to me. The woman who helped me was very knowledgeable and a pleasure to talk to. Will be using this specific uhaul location many more times.

Pro Lab Graphics J. | First Impressions |
Évaluation :

Absolutely the smoothest process ever. All of my questions were answered promptly and the service Ms. Sheena provides for her customers is unmatched. Very good experience..

michelle f. | First Impressions |
Évaluation :

Fast and prompt service. Very friendly and accommodating. Would recommend to anyone. Jason was very helpful and I am 💯 satisfied with my service.

Phillip P. | First Impressions |
Évaluation :

dna

denise y. | First Impressions |
Évaluation :

A little warm to be an air conditioned facility, however it is clean and secure!

ran y. | First Impressions |
Évaluation :

The employees are nice and professional, they let us know how to use the area right way.

Laura K. | Overall Experience |
Évaluation :

Excellent experience; I will definitely utilize U-Haul services again and recommend U-Haul to others.

Digital Cafe LLC E. | First Impressions |
Évaluation :

Great Job Sheena

Walter F. | First Impressions |
Évaluation :

Good

Diane P. | First Impressions |
Évaluation :

There was a lot of help with transferring my items to storage from the container and I was finally able to see how they fared. shipping seems to have gone well. I have a great size locker

Benjamin v L. | First Impressions |
Évaluation :

I cannot remember her name, but the person who assisted us was very nice, knowledgeable, and helpful. Anytime she saw garbage on the ground she would pick it up and throw it out.

GIBRAN L. | Overall Experience |
Évaluation :

Jason Zamora and his team are great.

Davina W. | First Impressions |
Évaluation :

Excellent

Laura R. | First Impressions |
Évaluation :

Very friendly.

ellen k. | First Impressions |
Évaluation :

Sada was amazing....welcoming, kind and so helpful. The facility is very user friendly/convenient

Todd F. | Overall Experience |
Évaluation :

10 out 10 would recommend

Dianna B. | First Impressions |
Évaluation :

Your customer service is outstanding here. I evaluate companies regularly and am impressed with this location. Everyone I encounter was friendly and welcoming.

Kathy W. | Overall Experience |
Évaluation :

My UBox was delivered here cross country with everything intact and easy to access, and the staff were very friendly.

Dana C M. | First Impressions |
Évaluation :

There was a problem with my access card. As soon as I walked in Angelica was quick to fix the problem and double check to make sure everything was working as it should.

DAVE P. | Overall Experience |
Évaluation :

I would use them again and do recommend for truck and trailer rental also!

julie l. | First Impressions |
Évaluation :

very friendly movers

Miriam D. | Overall Experience |
Évaluation :

I cancelled my “free” storage unit but was contacted twice saying I was signed up to be charged for this. I cancelled over the phone and in person But was contacted saying I hadn’t !?!?!?!

Amber S. | First Impressions |
Évaluation :

Everyone was helpful, welcoming and explained the process to a t!

Future of Jewelry - Casey M. | First Impressions |
Évaluation :

Sheena Blaskowski is the best property manager I have ever had the pleasure of working with. She was extremely thorough in her explanations of the property layout. She is a genuinely warm person!

Kenneth K. | Overall Experience |
Évaluation :

Shay is the best !

trixie w. | Overall Experience |
Évaluation :

Super friendly staff, good vibes, secure & clean facilities

LEE H. | Overall Experience |
Évaluation :

The manager of this facility Jason Zamora, could be a little more friendly.

Traci T. | Overall Experience |
Évaluation :

The team at this facility went above and beyond to accommodate me.

Sam K. | Réservation |
Évaluation :

They were a little late but went above and beyond to move everything and added extra time on the end to make up for the late start. Would recommend and use again.

Dina J. | Overall Experience |
Évaluation :

Temperature was a little high this last few weeks but otherwise EXCELLENT!

Bryan W. | Réservation |
Évaluation :

Shay (Shae?) was very helpful.

robin l. | Overall Experience |
Évaluation :

Temperatures were always extremely too hot. I was told by an employee that one part of the facility heat was completely out. Therefore to compensate for there lack of heat my section was on 90 degrees

Michelle B. | Réservation |
Évaluation :

The team that helped me was knowledgeable and considerate.

CRAIG S. | Overall Experience |
Évaluation :

Sheena is an amazing building manager and a huge asset for U-haul. We would not have moved out if not for a relocation to London. The building is an amazing rehab and we are quite sad to be leaving.

Obinna O. | Overall Experience |
Évaluation :

The facility was clean, well organized and felt safe and secure. The staff were very helpful in answering my numerous questions and I appreciated that a lot! Will gladly do business with U-Haul again.

Allison D. | Overall Experience |
Évaluation :

Convenient & reliable

MARK Z. | Overall Experience |
Évaluation :

Sheena has been outstanding to work with. An exceptional host and a fun, accommodating land-lady.

Felicia G. | Réservation |
Évaluation :

Thank you for all your help.

Giancarlo L. | Overall Experience |
Évaluation :

Very professional.

CollegeBoxes S. | Overall Experience |
Évaluation :

Staff is super helpful and friendly - great service.

ROGELIO M. | Overall Experience |
Évaluation :

No comments

William A. | Overall Experience |
Évaluation :

Jason was very helpful in making sure my U-Box was ready and available when I arrived to unload. The whole process was very convenient and easy. Thank you Uhaul South Loop!

Marco K. | Réservation |
Évaluation :

Check-out was painfully slow. When we went to check out the room, she noted a pole right in the room and suggested we should get a discount. We never got a discount and it took an hour to check out.

Jill B. | Overall Experience |
Évaluation :

Everything went smoothly and I was very satisfied with my self storage experience. I will be using your services again

Belinda R. | Overall Experience |
Évaluation :

All staff were friendly and helpful.

Tyler W. | Overall Experience |
Évaluation :

Sheena is great to work with.

MICHAEL W. | Overall Experience |
Évaluation :

Good service. No complaints.

Rujia W. | Overall Experience |
Évaluation :

No problem with this location at all. They are very professional

Yuan-ju L. | Overall Experience |
Évaluation :

When I was trying to accesss my Ubox, I kept getting transferred over different locations and facilities. After 5 hours of calls and visiting 2 locations, I ended up having to self-deliver...

Valyncia J. | Réservation |
Évaluation :

Great customer service by the manager and associates

gil s. | Overall Experience |
Évaluation :

I was Very Happy

Nina K. | Overall Experience |
Évaluation :

Great! Managers are the best!

Lucian P. | Overall Experience |
Évaluation :

Best customer service also the people working in the office are very helpful

larry t. | Overall Experience |
Évaluation :

I really appreciated the staff

Danielle V. | Overall Experience |
Évaluation :

Sadie went above and beyond helping me with my Ubox scheduling and coordination with my moving team. The movers were lost and confused about where to pick up my ubox until she devised a solution.

Chiquita B. | Overall Experience |
Évaluation :

I did not move out ! The young lady who was new accidentally moved me out! She needs more training and if she is going to move fast, she needs to know what she is doing! But besides that it was ok .

XIN L. | Overall Experience |
Évaluation :

Everything so far to me is good. I may rent in the future again. Thank you very much!

Iryna B. | Overall Experience |
Évaluation :

Great customer service

Veronica P. | Overall Experience |
Évaluation :

Was perfect for my needs!

Non reviews have been submitted for this location.

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