Évaluations des clients U-Haul Moving & Storage of South Loop

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of South Loop

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GIBRAN L. le

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Jason Zamora and his team are great.

Nefertari H. le

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Keep the current team!!

Gibran L. le

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Le client n'a pas laissé de commentaire.

Hazel B. le

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Make it clear that if truck is returned after the due time, customer will get charged for another full day.

Thomas S. le

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You can have more employees that can attach equipment to vehicles then only having one or two employees just working on one vehicle. Other then that is was excellent.

Joey K. le

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I waited for over ten minutes because there was literally no employee in the whole store. It didn't feel very professional.

Debra G. le

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Le client n'a pas laissé de commentaire.

Jane W. le

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Le client n'a pas laissé de commentaire.

Kris G. le

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Le client n'a pas laissé de commentaire.

Xinkun W. le

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Le client n'a pas laissé de commentaire.

Peter M. le

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Le client n'a pas laissé de commentaire.

Miguel M. le

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Le client n'a pas laissé de commentaire.

Davina W. le

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Excellent

Martha M. le

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It was all good. Customer service was awesome, very helpful and efficient. Thank you!!

Arunim B. le

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Make the smaller trucks available for out of city transfers.

Anna A. le

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Le client n'a pas laissé de commentaire.

maria p. le

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Le client n'a pas laissé de commentaire.

MOHAMMAD H. le

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Le client n'a pas laissé de commentaire.

hadeel a. le

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Le client n'a pas laissé de commentaire.

Sabina L. le

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The owner of this facility is top notch. Very friendly and helpful to his customers.

CHABANE B. le

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When i get to the location to pick up i told the lady who brought me the cargo van to rent it can you please check with if there is anything wrong with the van than she said do not worry about it it's an old one but now they charged an extra $150 when i went to ask for what reason they told me i scratched the passemger door which is im positif i did not do it than they said that's a new van so we have charge you so i do not get it the day before when i asked them they said it's a. Old one now to charge me it was new one for that's a bullshit

Victor R. le

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Le client n'a pas laissé de commentaire.

Timothy P. le

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Le client n'a pas laissé de commentaire.

Lolita C. le

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Le client n'a pas laissé de commentaire.

David N. le

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Keep up the great work at the South Loop location!

Kevin S. le

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Excellent service and location!

Kevin S. le

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Excellent service!

Mary D. le

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Le client n'a pas laissé de commentaire.

Kyle G. le

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Le client n'a pas laissé de commentaire.

Edith Z. le

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Le client n'a pas laissé de commentaire.

steven p. le

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Le client n'a pas laissé de commentaire.

Benjamin Y. le

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Le client n'a pas laissé de commentaire.

Laura R. le

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Very friendly.

Dianese S. le

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Thank you to the owner for his great customer service.

David G D. le

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Love this place

David G D. le

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Everything was amazing from walking in the store to dropping off the truck. Glad to know I’m in good hands in the future

Paras T. le

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Excellent staff. Helpful and accommodating!!!

Paul S. le

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Your customer service rep (Saida of Saeta? I apologizefor not knowing the correct spelling of her name) was attentive, warm, and good-natured. She made upgrading and adding things to my order painless.

KEVIN L. le

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Le client n'a pas laissé de commentaire.

ellen k. le

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Sada was amazing....welcoming, kind and so helpful. The facility is very user friendly/convenient

Daniel W. le

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Nothing, you were great.

MICHELLE H. le

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Wonderful customer service!! Great experience!!

Maria E. le

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Le client n'a pas laissé de commentaire.

Will E. le

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Truck was out of alignment, the support staff was rude, lazy and tried to scam me on gas.

Diego J. le

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They helped me out with the issue BUT I was the one who's had to keep calling in to figure out what was happening and why my reservation wasn't closed. Overall good, but their communication needs to improve. I'd say 7/10 overall experience

manuel o. le

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There were three other people ahead of me. Looked like I was going to have to wait a while. I was pre checked. Additional staff member showed up and quickly waited on me. The hoop up went smoothly and the technician did all the work to hoop up and make sure every thing was correct. Everyone was very pleasant and friendly. Happy I came back and price was reasonable.

Kristi T. le

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Everything is great!

Ryan H. le

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Online self-return is a pretty cool feature.I'm glad you guys worked out the website bugs for the most part. Making it mobile friendly is so important.

Tori G. le

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The Uhaul associate gave us a hard time about the gas being slightly below full upon return of our Uhaul 10' truck. It was a bit unreasonable, but we filled it up and came back.

Todd F. le

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10 out 10 would recommend

francis j. le

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Customer service was awesome. Sadia (forgive my spelling) was amazing! She handled my situation (below) with great professionalism, and got me on the road quickly, and explained everything clearly. Could not have been happier with her service. Other than her I had a rather poor experience - My first scheduled 24/7 pickup at 700 W Erie, Chicago IL was not available. I sat on the phone for over 30 minutes, only to hear that my reservation was not ready, and that I had to go to a new site 3 miles away (I live downtown Chicago, and this was at 5:30 pm during rush hour) I also didn't have a car because I walked to the first location and had to take a cab

Christine F. le

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Le client n'a pas laissé de commentaire.

DAN W. le

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You can’t improve what works so well.

christine f. le

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Workers checking out vehicles returned customers were nowhere to be found and it was not a lunch break time. It to over a 1/2 hr for a simple return.

Nicanor G. le

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When I came to return the equipment I wanted to purchase some supplies and there was no one around. Terrible customer experience

David N. le

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Le client n'a pas laissé de commentaire.

Donna H. le

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I didn’t complain to management, but the van was dirty on the outside. Additionally the gas tank wasn’t full. They said it would be adjusted, but I couldn’t appear to be, on the receipt. But the staff was friendly and helpful.

Stacy M. le

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Location isn't terrific because I had to drive through the city during morning rush hour to get there and back, but other than that all was good. I had requested a place that wasn't quite so difficult to get to during rush hour, but they switched my location. It's not terrific (or safe!) driving in city traffic in a big truck I'm not yet familiar with.

Scott W. le

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Have the reserved equipment at the specified location that was requested when we made the reservation. This has happened more often than not. We made this reservations 3 months prior to pick up yet we still had to go to a different location than the one we picked to get the equipment we requested.

Dominic N. le

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I specifically requested a trailer with a ramp. I called customer service to confirm that the trailer would have a ramp. The location did not have a trailer with a ramp. I was stuck taking one without it.

Juan V. le

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none at this time

rappola c. le

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Le client n'a pas laissé de commentaire.

John F. le

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They were very nice and knowledgeable. All good.

Luz s. le

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This was my first time renting a uhaul truck. I arrived late to pick up my truck and they couldn’t find my reservation because it had been cancelled. When making the reservation the young woman who attended us was very nice. She told me I could pick up my truck any time after 11am. When I arrived for the actual pick up the next day my reservation was cancelled. The manager and another staff member told us that they usually cancel reservations when customers are 30 minutes to an hour late which is understandable but not something I knew. The manager wasn’t very helpful and asked when and how I made my reservation in order to figure out who we spoke to the night before and he said she wouldn’t make a mistake like not telling us. He repeatedly said I just have misunderstood her because she wouldn’t do a mistake like that, over and over. He was not very understanding of my situation and kept on assuming I was wrong because his staff wouldn’t do that but he wasn’t there nor did he even try to contact her. People make mistakes, I made my reservation late, I think it would’ve been fair to consider that maybe she did tell us the truck would be available after 11. That maybe she didn’t clearly tell us we had to be on time or it would be cancelled. I had the truck reserved for 8 hours so I assumed I was just loosing out on my time not that it would be cancelled. Eventually another staff member found an available truck for us and helped us get everything sorted out so we could still rent a truck but the conversation with the manager was very unpleasant. The process of moving is no easy task and can be frustrating, and the manager at the Uhaul South Loop did not help this situation.

DeWitt K. le

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I could not find my van for about 30 minutes via the online check-in system.

Mary D. le

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Le client n'a pas laissé de commentaire.

Gildevan O. le

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Le client n'a pas laissé de commentaire.

robert b. le

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I had an excellent experience at this location

Perri S. le

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Keep the staff you have there.

Dianna B. le

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Your customer service is outstanding here. I evaluate companies regularly and am impressed with this location. Everyone I encounter was friendly and welcoming.

Dianna B. le

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I don't see anything needed to improve. This is by far the nicest uhaul location. Sadie (sorry I am probably getting her name wrong) was so friendly and welcoming. She went out of her way to make me feel valued as a customer. All of the staff I encountered were all smiles!

andrea p. le

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Le client n'a pas laissé de commentaire.

Henry D. le

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when i return the pickup truck, a nice uhaul lady received my truck. i gave my citco gas receipt. $3.00. she want to return the money to me, she was nice, i told it . its ok. but she gave my credit for the 3 dollar.

Isabella D. le

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Le client n'a pas laissé de commentaire.

Lawrent g. le

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Le client n'a pas laissé de commentaire.

Philip L. le

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Le client n'a pas laissé de commentaire.

Laurie M. le

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The experience was easier, less complicated and faster than expected. Thank you!

angelo p. le

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Le client n'a pas laissé de commentaire.

Kelli W. le

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Le client n'a pas laissé de commentaire.

addie s. le

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The professionals were accommodating and treated all with respect. Thank you!

Paul R. le

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When we returned the vehicle we were told that we had gone over the mileage by 50 miles. We had only driven the vehicle 4 miles which is what we had estimated. Also, they did not do a walk through with us and said that they would issue a credit to us this time. They also charged us for furniture quilts which were not in the truck. We were told they would give us a credit for that, but they did not. I would pick another location for renting from u-haul. I don't trust this one.

adem a. le

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I didn’t get a follow up email from the company upon return of equipment. They hadn’t process the return of the truck until I had to call them. Follow up on your equipment and double check your charges.

MARK L. le

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There were three staff members at the rental counter upon my arrival at the location; even so, it took several minutes for me to be greeted and assisted with my rental.

Kenan k. le

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Le client n'a pas laissé de commentaire.

Sonja H. le

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Le client n'a pas laissé de commentaire.

russell f. le

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They messed up our mileage and even though we put $10 worth gas back in the tank after only traveling 28 miles, they charged us an extra $40+ for gas. I’m no mathematician but that shit just don’t make sense.

Ankita A. le

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This was easy to drop off my truck and keys. I didn't do anything else, and received my receipt with no issues

Krystal N. le

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Le client n'a pas laissé de commentaire.

Clare G. le

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I had to drive 30 minutes south to drop off because the self-return I reserved got cancelled by U-Haul.

Vladyslav T. le

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Le client n'a pas laissé de commentaire.

ray h. le

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Very well maintained and great customer service

Matthew D. le

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Le client n'a pas laissé de commentaire.

Patrick D. le

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Le client n'a pas laissé de commentaire.

martin y. le

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Le client n'a pas laissé de commentaire.

Deangelo H. le

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Le client n'a pas laissé de commentaire.

Eunice M. le

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Le client n'a pas laissé de commentaire.

Al D. le

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Very customer friendly. Service was good. No issues with the truck. Ease of checking out after office hours. I would use this service again.

ANDREW M. le

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Le client n'a pas laissé de commentaire.

nicholas b. le

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Leave a voicemail next time you try to call a customer. I don't answer calls from unknown numbers because of the rampant robo calls. Good service, nonetheless!

george b. le

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Make sure service agents able to assist with changing the ball size on hitches, Other than tha will be using the storage this winter, Jason Zamora was great ????

Jasmin H. le

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Le client n'a pas laissé de commentaire.

caroll h. le

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Le client n'a pas laissé de commentaire.

Dwight D. le

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Le client n'a pas laissé de commentaire.

John H. le

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helpful, courteous staff!

JOSHUA S. le

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Le client n'a pas laissé de commentaire.

Fidel M. le

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flawless experience. fast and complete

Kirill M. le

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No problem with the location, the service is excellent, as always. The only issue is the contract. In the emailed receipt I found unauthorized extra charges for the moving dolly and furniture pads, which I didn't use. Also, the contract shows a different equipment return address. Could you explain, why? Thank you.

Andrew A. le

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Le client n'a pas laissé de commentaire.

Kaylan F. le

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Key was not in lock box, dolly I had rented was also not in truck. Had to go back into the office twice to ask for these things. Seems like all the staff did was reserve the truck and forgot the rest. The woman working was very nice and helpful with these issues though.

Alexis M. le

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Le client n'a pas laissé de commentaire.

Peter M. le

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Doors on the truck I rented did not close properly. Very loud wind sounds on driver side door; same on passenger side, plus rain getting in on passenger side. Seatbelts were not blocking proper door closure. Needs to be checked out, thanks.

Daniel V. le

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Le client n'a pas laissé de commentaire.

TIM B. le

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Le client n'a pas laissé de commentaire.

John L. le

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Le client n'a pas laissé de commentaire.

Cesario F. le

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Le client n'a pas laissé de commentaire.

simon b. le

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Le client n'a pas laissé de commentaire.

Spencer W. le

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Le client n'a pas laissé de commentaire.

marie p. le

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Le client n'a pas laissé de commentaire.

Hannah M. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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nothing

Kathy W. le

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My UBox was delivered here cross country with everything intact and easy to access, and the staff were very friendly.

Curtis J. le

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Le client n'a pas laissé de commentaire.

Rory M. le

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Le client n'a pas laissé de commentaire.

Michelle U. le

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Every thing was fine, the van rental was speedy !

DAN W. le

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Le client n'a pas laissé de commentaire.

tommy w. le

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Le client n'a pas laissé de commentaire.

Jason A. le

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Le client n'a pas laissé de commentaire.

Chelsea N. le

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Le client n'a pas laissé de commentaire.

William W. le

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Le client n'a pas laissé de commentaire.

Frank W. le

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Le client n'a pas laissé de commentaire.

Kimberly E. le

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Le client n'a pas laissé de commentaire.

Hannah M. le

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Le client n'a pas laissé de commentaire.

Cesario F. le

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Le client n'a pas laissé de commentaire.

terrence b. le

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Le client n'a pas laissé de commentaire.

Les R. le

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Everything was fantastic!

Timothy C. le

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Le client n'a pas laissé de commentaire.

JACOB H. le

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Le client n'a pas laissé de commentaire.

Alison C. le

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This is the best UHAUL ever!! I go here all the time for quick, friendly, awesome service. This UHAUL location has never let me down and I have rented at least 12 times over the past 5 years. Thank you for great customer service!

Tatiana D. le

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Le client n'a pas laissé de commentaire.

Donna G. le

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Le client n'a pas laissé de commentaire.

William F. le

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From top to bottom the whole crew is great.

alberto g. le

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Only thing would be to be more accurate on the gas levels and mileage. Everyrhing else is excellent.

DAN W. le

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I always have a great experience with this location. Cece and Jason and his crew know how to take care of me. Thank you again.

Mark D. le

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Le client n'a pas laissé de commentaire.

Tristan D. le

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Le client n'a pas laissé de commentaire.

Dana C M. le

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There was a problem with my access card. As soon as I walked in Angelica was quick to fix the problem and double check to make sure everything was working as it should.

eric m. le

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Le client n'a pas laissé de commentaire.

DAVE P. le

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I would use them again and do recommend for truck and trailer rental also!

francisco s. le

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i got over charged and one of the attendee was rude and poor customer service

Marcia L. le

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Great experience

Darrin N. le

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The manager, Jason, was extremely friendly and nice. This uhaul location is run extremely well!

Lisa W. le

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Gas.... was almost on empty when picked up, that’s a bit annoying as moving day that’s the last thing you want to deal with. Also the roof/windshield leaked, which the location was made aware of.

Andrew P. le

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I am receiving emails that I used equipment from u-haul and it is false, I never ordered anything from you and will report this to the police department.

Joe C. le

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This location was great and very helpful. Unfortunately it was the third location I had to go to the morning of getting my truck. They Mobil pick up option was complete garbage and I wasted over three hours of my time, 3 unnecessary cab rides, and wasted 2 hours of my moving helps time because they had to wait for me. I’m still waiting to hear back so I can receive a credit for the time wasted of my movers.

Ian R. le

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Le client n'a pas laissé de commentaire.

Holly P. le

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Le client n'a pas laissé de commentaire.

beatriz m. le

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It’s all good!

Khaatia L. le

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Le client n'a pas laissé de commentaire.

Fredrick H. le

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Your mobile app would not process my credit card. (It was 27° outdoors when I was attempting to do a mobile pick up.) I returned the vehicle I ended up with (different from the one in the failed mobile app rental) at least an hour before my anticipated rental period ended. I received a call an hour or so later asking if I needed to extend my rental. Bottom line: I do not trust your software implementation; mobile or when dealing with staff inside your stores.

KARAMJEET S. le

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Nothing the young lady that helped n guy in charge of checking n getting truck were exceptional

Aleksei B. le

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Le client n'a pas laissé de commentaire.

Matthew L. le

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Le client n'a pas laissé de commentaire.

Alesha D. le

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The staff was extremely friendly and accommodating. The entire experience was easy and refreshing.

julie l. le

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very friendly movers

DAN W. le

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The staff was kind, calm and efficient to me. I always have a good experience at this location. I have recommended it to others. Cece is the best!

Robert S. le

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Windshield wiper blades need to be replaced.

vanessa s. le

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Bad customer service and conflicting employees. The manager is very nice and professional and customer service oriented.

Don G. le

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Checking the truck in couldn't have been easier. Great people, great place.

Kenan k. le

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Le client n'a pas laissé de commentaire.

megan y. le

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Le client n'a pas laissé de commentaire.

Russel R. le

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Le client n'a pas laissé de commentaire.

Miriam D. le

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I cancelled my “free” storage unit but was contacted twice saying I was signed up to be charged for this. I cancelled over the phone and in person But was contacted saying I hadn’t !?!?!?!

Amber S. le

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Everyone was helpful, welcoming and explained the process to a t!

Future of Jewelry - Casey M. le

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Sheena Blaskowski is the best property manager I have ever had the pleasure of working with. She was extremely thorough in her explanations of the property layout. She is a genuinely warm person!

Kenneth K. le

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Shay is the best !

trixie w. le

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Super friendly staff, good vibes, secure & clean facilities

LEE H. le

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The manager of this facility Jason Zamora, could be a little more friendly.

Traci T. le

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The team at this facility went above and beyond to accommodate me.

Sam K. le

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They were a little late but went above and beyond to move everything and added extra time on the end to make up for the late start. Would recommend and use again.

Dina J. le

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Temperature was a little high this last few weeks but otherwise EXCELLENT!

Bryan W. le

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Shay (Shae?) was very helpful.

robin l. le

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Temperatures were always extremely too hot. I was told by an employee that one part of the facility heat was completely out. Therefore to compensate for there lack of heat my section was on 90 degrees

Michelle B. le

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The team that helped me was knowledgeable and considerate.

CRAIG S. le

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Sheena is an amazing building manager and a huge asset for U-haul. We would not have moved out if not for a relocation to London. The building is an amazing rehab and we are quite sad to be leaving.

Obinna O. le

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The facility was clean, well organized and felt safe and secure. The staff were very helpful in answering my numerous questions and I appreciated that a lot! Will gladly do business with U-Haul again.

Allison D. le

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Convenient & reliable

MARK Z. le

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Sheena has been outstanding to work with. An exceptional host and a fun, accommodating land-lady.

Felicia G. le

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Thank you for all your help.

Giancarlo L. le

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Very professional.

CollegeBoxes S. le

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Staff is super helpful and friendly - great service.

ROGELIO M. le

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No comments

William A. le

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Jason was very helpful in making sure my U-Box was ready and available when I arrived to unload. The whole process was very convenient and easy. Thank you Uhaul South Loop!

Marco K. le

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Check-out was painfully slow. When we went to check out the room, she noted a pole right in the room and suggested we should get a discount. We never got a discount and it took an hour to check out.

Jill B. le

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Everything went smoothly and I was very satisfied with my self storage experience. I will be using your services again

Belinda R. le

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All staff were friendly and helpful.

Tyler W. le

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Sheena is great to work with.

MICHAEL W. le

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Good service. No complaints.

Rujia W. le

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No problem with this location at all. They are very professional

Yuan-ju L. le

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When I was trying to accesss my Ubox, I kept getting transferred over different locations and facilities. After 5 hours of calls and visiting 2 locations, I ended up having to self-deliver...

Valyncia J. le

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Great customer service by the manager and associates

gil s. le

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I was Very Happy

Nina K. le

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Great! Managers are the best!

Lucian P. le

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Best customer service also the people working in the office are very helpful

larry t. le

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I really appreciated the staff

Danielle V. le

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Sadie went above and beyond helping me with my Ubox scheduling and coordination with my moving team. The movers were lost and confused about where to pick up my ubox until she devised a solution.

Chiquita B. le

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I did not move out ! The young lady who was new accidentally moved me out! She needs more training and if she is going to move fast, she needs to know what she is doing! But besides that it was ok .

XIN L. le

Évaluation :

Everything so far to me is good. I may rent in the future again. Thank you very much!

Iryna B. le

Évaluation :

Great customer service

Veronica P. le

Évaluation :

Was perfect for my needs!