Customer Reviews for U-Haul Moving & Storage of South Loop

3313 évaluations

500 W Cermak Rd   Chicago, IL 60616

(312) 492-8001

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(312) 492-8001

500 W Cermak Rd
Chicago, IL 60616

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN W. 
Évaluation :
4

Service was pretty good. Ease of access, good equipment and easy process to pick up and deliver the truck.

Manuel A. 
Évaluation :
5

I reserved a high top van, but got a higher than normal van. We were still able to squeeze the queen bed in because it had a folding foundation, and not a box spring.

Michaelthomas W. 
Évaluation :
3

Sometimes it was difficult to find someone to help us with the dropoff of the uhaul boxes at the Cermak location. They seemed to only have one person working the back area and they were often busy.

Paula L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
4

Customer service was great!

BETZAIDA F. 
Évaluation :
5

Great service, very pleased.

DARRYL H. 
Évaluation :
5

Trailer exterior could be washed.Interior was clean.

EDWARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey V. 
Évaluation :
4

Easy peasy lemon squeezy

David M. 
Évaluation :
5

Easy and stress free. All I want from this kind of transaction and the staff member who helped us was amazing and very patient.

SHELBY M. 
Évaluation :
5

Nothing, good customer service

Ivan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yihao W. 
Évaluation :
4

Please have agents at the location explain the contract stipulations regarding hours given at time of reservation and the fact that you advertise 19,95 per day and not for 2 or 4 hours!

Gregory T. 
Évaluation :
4

That Van needed to be washed on the outside. I was told the vehicles have to be "FULL TANK OF GAS" upon returning.....the Van I received was almost on EMPTY......why didn't the previous renter/customer FILL IT UP??!!!That was not fair to me!! Customers NEED TO FILL TANK BEFORE RETURNING VAN!!!! It's the RULE and it is only fair to the NEXT customer!!! OMG!!

Evelyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVETTE V.  |  Premières impressions 
Évaluation :
5

Very professional - a great experience all around. Helped ease the stress of moving!

WILLIAM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle Renae M.  |  Expérience générale 
Évaluation :
4

Full tank of gas upon renting. Incredibly inconvenient to have to guess how much to fill up. Also makes the location appear undercapitalized, as what reason is there not to fill tanks other than lack of money?

Peter M. 
Évaluation :
5

Staff were awesome. Truck was great. Very easy

Austin G. 
Évaluation :
5

I will like to comment on the excellent customer service given by the working employee (Jazmin) as she greeted and assisted me with a superb attitude. I highly recommend her for a future raise and place in this company.

RENE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandre S. 
Évaluation :
5

The woman who helped me (Jasmine, I think her name was) went above and beyond to make today a great experience. The location was sold out but She offered to call me if something came in â€" and she did. Super employee!

SCOTT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN H. 
Évaluation :
3

The location was not my problem it was the hours if time I had to spend on the phone for customer service

Mohammed J. 
Évaluation :
3

Will never be using uhaul uboxes again. I received my uboxes well passed the initial guaranteed date. Customer service was friendly, but major deficiencies in uhaul's ability to track and locate containers was woefully apparent.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gan S. 
Évaluation :
1

Horrendous, no guidance, no customer service since it's an empty lot, truck was majorly damaged, phone verification rep was rude and not helpful at all, would never rent from uhaul again after this.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M.  |  Online Move In 
Évaluation :
5

No comments to improve, just keep on the path you are on and we will be doing business with you for a long time!

STEPHEN S. 
Évaluation :
5

Keep the price's moderate on the rentals.

HENRY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLIFFORD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hani S. 
Évaluation :
5

I like the idea that the Vans were NEW and updated.

EVELYN H. 
Évaluation :
5

Everyone on staff was cordial, equipment was clean, well done on all accounts!

DANIEL W. 
Évaluation :
5

Service is excellent, very professional! Merci.

DANIEL W. 
Évaluation :
5

u-haul company always the best.

yi zhou J.  |  Expérience générale 
Évaluation :
2

I really don't think I can ever use UHaul services again after the experience I had. First of all, the location I rented my truck from - nobody was there when I arrived for my 9am pickup. door locked, nobody answering the phone, I'm standing in the rain and have to Uber to the next location. Whatever. Then comes the storage unit disaster. I rented a large single unit, like 17 x 11 x 8 or something. I go to check in- "Sorry, system error. This unit does not actually exist" ????? Ok...... well all of my belongings are here and they need to go somewhere. wait over an hour for a resolution- finally given the choice of using 3 separate units to split amongst my stuff. At this point I'm furious but happy to have a place to stow stuff. I'm also getting charged double for two units, when what I reserved was half the price. Why am I being charged double for your system screw up? Explain it to me. I can't get that upset with the employees but this was so stressful I will never take the risk of dealing with U Haul again.

Brian T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRISTIAN B. 
Évaluation :
5

This facility is always clean and secure. I also like that there is a sign explaining the history of the building and its conversion from a factory to storage units. Great care was put into preserving certain aspects of the building to reflect its history, and that is very unique and appreciated. Over my years as a customer, the staff has been friendly and helpful whenever I've needed to rent a truck or move into a different unit. I never worried that my unit and belongings were unsafe. The only issue I've ever had was with the U-Haul website itself, when I updated my debit card's exp. date, but it didn't automatically update my auto-payment method, resulting in a late fee. Mr. Zamora was understanding and helpful in rectifying that issue for me. I would definitely use this facility again if I need to rent a truck or unit.

Andrew W.  |  Expérience générale 
Évaluation :
5

I usually don't do reviews, but your staff is awesome! The girl who was working the counter (can't remeber her name, but she was super cute with the most amazing nails ever) was super knowledgeable, friendly, and was also awesome on the phone when I had questions. Returning my rental van was also a great experience. Again, I can't remeber his name, but the gentleman who helped me was very nice and professional. Highly recommend this facility!!!

Katherine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
1

Your 20 $drop off fee is a rip off. Your fee was more the the cost of rental.. I have to dislodge and remove the trailer from my car and you charge me 20 $.

MILAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICAELA G. 
Évaluation :
3

Signage was VERY difficult to know where to drop off the truck rentals. The only sign was equipment rentals but we only saw trailers so we assumed that was what was meant by "equipment". With three different buildings it was difficult to figure out where to go for drop off. Staff inside were helpful and the lobby was clean and organized.

Carrie C. 
Évaluation :
5

nothing it was great

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea M. 
Évaluation :
5

Review the cost up front

KIMBERLY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna S. 
Évaluation :
2

Finally received truck almost an hour and a half after my reservation time

Alvaro H. 
Évaluation :
2

This was the first time that our truck was NOT clean. Just disappointed, hope this was a one time thing.

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEHLA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather W. 
Évaluation :
5

Super thankful they returned my purse as I left it in the truck.

Tyler B. 
Évaluation :
3

The van attendant was not wearing a mask when it was brought to us. The fuel tank was empty but by the time we had got into the car and noticed the gauge, the attendant was nowhere to be seen. Apart from that, the fleet was well kept and organized and the cashier experience was a pleasant one

MAXIMILIAN V. 
Évaluation :
5

The whole entire experience was amazing. The customer service was outstanding. The manager was beyond exceptional. Rented a truck, u-box and storage unit at the location. Highly recommend. All of my needs have been met, thus far.

ALLISHA F. 
Évaluation :
1

I had to move out of my apartment tonight. I made it clear that I needed 24 hour access in order to get into my unit tonight. Swipe key wasn't set up properly so i couldn't enter the unit to load my belongings into my storage. I was able to get in & got to my storage to find that the lock was not removed from my unit so that I could open it and put my lock on. The staff was friendly but I am now in a very bad position. The after hours support line went to voicemail and the customer service woman told me I had to call the facility directly in order to get any help.. so now myself & my 4 year old are nearly stranded because we don't have anywhere to park this uhaul.

Adia Y.  |  Premières impressions 
Évaluation :
4

Great customer service!!!

Ann E. 
Évaluation :
5

My go to UHaul great knowledgeable staff and always well maintained vehicles. 2 thumbs up

CESAR C. 
Évaluation :
1

Did not shovel location parking lot. We were not able to use the truck at all. Stuck in snow. We never left the parking lot but still got charged the full amount even after we called customer service.

Ryan W. 
Évaluation :
1

The location I was scheduled to pick up at was unable to provide me with the van I rented and the sent me to a second location.

DANIEL D. 
Évaluation :
1

Young female working on Saturday night on 1/30/21 around 6pm was deliberately ignoring phone calls and placing them on hold and not answering for about 30 minutes when I was at a gas station and needed to know where to locate the tank on a camper van. I then had to drive to the location and she was texting on her phone that whole time. I know because I tried calling from outside and she was ignoring calls

CHIEDOZIE U. 
Évaluation :
3

I had booked for another location and when I reached there I was informed that they didn't have any u haul available . They had to go 2 miles in a snow storm to get to this location and then had to wait for 1 hr to get the u haul.

MIHIR N. 
Évaluation :
5

Easy, no-hassle, fast, great service.

MARCO V. 
Évaluation :
3

Calling me the day before and telling me my trailer would not be at the scheduled location was terrible. Especially, since I called the day before to verify that everything was OK

DOUGLAS G. 
Évaluation :
5

a little expensive from what i was expecting...

VASILIOS G. 
Évaluation :
1

upload of photos and fuel impossible , tried several times, got an error, or the web site was hanging forever. very frustrating . it's infuriating that there was no other way to capture the information on the sad original condition of the truck. the attendant did not help beside giving me the wifi which worked but did not allow the upload still. he cheated on the fuel level and did not fix it after being told and shown. it felt like I was being stolen.

JEAN MARC R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AIYANA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dizhane C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beatriz m.  |  Expérience générale 
Évaluation :
5

In your female staff you have a young one, dont remember her name, but she needs training...she does not listen to her non-sense when she talks/sales...

giovanni m.  |  Expérience générale 
Évaluation :
4

The battery died on us. I had to spend 16 $dollars to get an empty gallon because I that was the issue then I had to spend another 30 $for a battery jumper to get it started. I was stuck in the middle of the street for 2 hours at midnight.

ABDRAHMAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHWETA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy G.  |  Expérience générale 
Évaluation :
5

Nothing.

Alyssa W. 
Évaluation :
5

Full tank of gas.

PETER MARK M. 
Évaluation :
5

All good

KURT H. 
Évaluation :
3

I made a reservation and the equipment wasn't available when I arrived. It was completely inconvenient and no one seemed to care.

RAIJON L. 
Évaluation :
5

Maybe send a text message to direct first-time customers to the key box. I was having a really hard time looking for it.

HOANG N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassie T. 
Évaluation :
5

I would ABSOLUTELY recommend this location to anyone that needs a Uhaul. It was the best experience I have had at Uhaul. Thank you to EVERYONE that helped me yesterday! Andres was AMAZING! He honestly answered all my questions, helped me when I looked like a lost child (yes I am 32) and was just so pleasant! I can't thank him enough for his outstanding service. I do need to mention Shay as well, I called this morning because I had a blank brain on Andres' name and she was quick to answer and help! Just a pleasant morning conversations! Thank you to you all!!! I will absolutely go out of my way and rent from you all again.

Victoria K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
5

Excellent customer service

KIMBERLY W. 
Évaluation :
4

Professionalism go's a long way keep up the good training.......👍🤔

ALFRED M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YI Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES G. 
Évaluation :
5

Great help with the auto transport and flexible with timing. Easy location as it is super close to the highway!

LOGAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

I could not be more disappointed with my moving experience. Though the staff at U-Haul itself was great throughout my move, I contracted moves through U-Haul and Moving Help, and it was the worst moving experience of my life. U-Haul points the finger at Moving Help who points the finger at the movers. I refuse to let U-Haul off the hook. Here's why: 1. I asked to remove one U-Box from my order but U-Haul recommended I keep two. 2. When the movers showed up, they expected to be paid for two boxes and held my belongings hostage (half upstairs and half downstairs on a downtown Chicago loading dock) until I promised to pay 416 $. 3. The situation was beyond unsafe and U-Haul put me in that situation. NOBODY has addressed this at all. Finger-pointing doesn't solve the problem. 4. You know whose name is on the U-Box and on the invoices? It's not Moving Help and it's not the movers. It's U-Haul. The buck stops with U-Haul.

Jennifer N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Girl at the counter very helpful and nice, she needs a Christmas Bonus..will be back in the future..

AURELIO B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph O. 
Évaluation :
2

My rental smelled horrible, like fresh cigarette smoke, but there was no backup vehicle that fit my needs. Very disappointed in this especially because I was moving my toddler's room where I now have to clean all of his items.

PHILIP T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYNE S. 
Évaluation :
5

My experience was great I would deal with them again.

Lawency H.  |  Premières impressions 
Évaluation :
1

The most unprofessional, incompetent and useless staff. (Apart from one guy). Nothing worked properly. I was tricked with a unit with a huge pillar in it. All in all the worst business I've ever dealt with. Will be making sure to put my experience online for all to be warned if this poorly run place.

FARSHID R.  |  Expérience générale 
Évaluation :
5

Jason and his team are the best

Kevin D.  |  Premières impressions 
Évaluation :
5

Great access, always clean, friendly and helpful staff. Sheena is a great property manager and always available and helpful.

Kenneth H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN M. 
Évaluation :
5

interior of vehicle was very clean. exterior was very dirty - a wash prior to renting vehicle would be preferred.

SACHIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN W. 
Évaluation :
3

Moving is generally stressful so it is important that everything goes well at least with the truck rental. I reserved a 20ft truck and on the morning of my move was notified that I would be getting a 15 ft truck because the 20 footer would not be returned in time. Upon arrival to secure the truck I was informed there was 1/8 of gas in the tank. Wow?!!! You expect people to get gas before they move. I was also encouraged to return it with more gas to get a discount. You actually want someone to do what an employee should be doing, ensuring there is enough gas in the truck for a customer's use. Finally, I was charged 7 for a dolly I didn't request. I rented a 10 dolly. I received both. I will add the staff was extremely polite and professional.

CHARLES P. 
Évaluation :
5

Great staff. Always nice and knowledgeable.

Kenneth H.  |  Premières impressions 
Évaluation :
4

overallis fine, Except the floor is not smooth, when I push the cart there is so roughly, is not so easy to do.

Jiang Y.  |  Expérience générale 
Évaluation :
5

Location amazing!!!!! Right in the middle of Chicago, clean , access a ability is great & secure .

VIRGINIA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jamie f.  |  Expérience générale 
Évaluation :
2

My unit was in the south part of the facility. There is a large bump to move carts over to get there and with a loaded cart that is difficult. I question the safety of the outermost units as it seems a trip out the window would be too easy especially with all the tripping and bumping hazards. The concrete beams are like 5'4" off the floor, way too easy to bump into. The floors in general are noisy to move carts over making the experience worse. Maybe the other parts of the building are better but not the south part sorry.

Thomas W.  |  Expérience générale 
Évaluation :
5

Jason was an amazing help! Made my process so easy. Great place!

Candice J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE T.  |  Expérience générale 
Évaluation :
3

This was my 3rd year storing with U haul. The units are fine (many weirdly shaped so always see it before committing to it) the access routine is nice and makes me feel secure. The only complaint I have is it it almost impossible to get a hold of the office staff by phone if you need something. I called 7 times and the call kept getting sent to a call center because the office staff weren't answering. The call center couldn't help me so they (on 3 different occasions) contacted the office for me and told them to call me back but no one ever did. I was finally told by the call center that I would have to go into the office personally to resolve my issue but I live out of state so that was not possible.

Jill B.  |  Expérience générale 
Évaluation :
5

The only feedback I have that is negative is that the floors are always so dirty. If I kneel on the floor to work on something from my unit, the dirt cakes on to the knees of my pants . Other than that, everything was excellent.

Tracy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheherazade C.  |  Expérience générale 
Évaluation :
5

I wish i would have asked him his name so I can write about how courteous and efficient he was. He has some sharp thinking skills and knows how to answer what people are really asking. I always find it fascinating to wait in line ans translate in my head what the customer ahead of me is really asking and see what the customers rep response is. Now that would be a great way to interview someone. See how fast they think of there feet.

Alyssa W.  |  Premières impressions 
Évaluation :
5

Class act everytime!

Sam W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ceaser p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomasz G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristen a.  |  Expérience générale 
Évaluation :
5

Very professional and knowledgeable staff. Fernando and Christina were very patient and offered a lot of assistance.

Catherine W.  |  Premières impressions 
Évaluation :
5

Everyone we encountered at this U-Haul was respectful and polite. Really appreciate their prompt help!

Yi S.  |  Expérience générale 
Évaluation :
5

Sheena is the best and made me feel right at home

Fro Doctor K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xane P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Premières impressions 
Évaluation :
5

Of of the store managers assisted me through the process. The online check in saved me a lot of time and I was able to get everything done so quickly.

Brendon M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H.  |  Expérience générale 
Évaluation :
5

I had a work loft. The staff were great every single one was helpful and professional. Special kudos to Sheena for being always on top of things and always helpful quickly in answer my questions day or night. 100 % satisfied customer

Petros V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip P.  |  Expérience générale 
Évaluation :
3

the floors are the main problem, they are very uneven and rough. things on carts bounce around and it's hard to control. boxes on carts are one thing but in reality people move all kinds of stuff. also the VERY low intrusions are a problem, one must be extremely careful. The good - the indoor loading dock is nice and there are plentiful slots.

Thomas W.  |  Premières impressions 
Évaluation :
5

The staff was awesome and made our move super easy.

Alexandra I.  |  Premières impressions 
Évaluation :
5

I've used this location for the past several years. I love the Customer service and Management. They are very loving and caring. They love their customers. I love them. I'll never use another storage place. Only the location at 2147 S. Lumber. They're the BEST!

Lashaunda T.  |  Expérience générale 
Évaluation :
1

I was given a box after 3 days, the manager came and I realized that a friend lives with him on the third floor as a wife and a dog inside this box, I'm not there ******** and I am pleased that the second one also wants to live also for me it's just so insulting that they came out of there. I wish you only bad things. I wish you to destroy this building together with you because my things just said for you the street

Nijat G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derious B.  |  Premières impressions 
Évaluation :
1

All my stuff were filled with dust. The sanded the floor in the corridors without covering anything and everything was filled with so much sand dust. This is so unacceptable from the storage facility. You should have warned people so at least they can come and cover their stuff with plastic.

Armin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EFitFX L.  |  Expérience générale 
Évaluation :
5

Very Friendly employee that assisted me.

STEVE T.  |  Premières impressions 
Évaluation :
5

I got lost find the U-Haul place. When I call this gentle help me, he even meet me outside so I can step in there facility. Then another men help me with the storage. Set it up and everything. He show me where it was going to be. everyone was friendly, they answer all my questions and concerns I had. I will definitely recommend this place.

Cristina M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALYCESON G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aniya T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C.  |  Premières impressions 
Évaluation :
5

The moblie app was difficult for me to use. It would frequently state that actions (including making payments) could not be performed. But your customer service in person was stellar!

Keith K.  |  Expérience générale 
Évaluation :
5

Great manager and service.

Valyncia J.  |  Expérience générale 
Évaluation :
2

I was told I was getting a refund upon moving by 5. They closed my account and avoided refunding me. I called and asked where my money was and "they already deleted my record"... how convenient on my refund day? Was my refund processed, you ask? I still haven't received it. They yelled at me in the phone like I shouldn't be mad they tried to avoid my refund. Terrible service.

Amanda R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geneal M.  |  Premières impressions 
Évaluation :
5

Very professionally run organization and very clean. Sheena is as good as they come! Good job team. Looking forward to enjoying the space.

Kenneth H.  |  Premières impressions 
Évaluation :
5

Sheena was exceptional in every way. My experience from having a tour to signing paperwork was professional and very pleasant, every detail was taken care of to my complete satisfaction!

Petros V.  |  Premières impressions 
Évaluation :
5

Everything with pretty smooth & quick.

James H.  |  Premières impressions 
Évaluation :
4

Manager is so informative and a bright personality to be around

Sam S.  |  Premières impressions 
Évaluation :
5

n/a

Todd P.  |  Expérience générale 
Évaluation :
5

The woman at the desk was exceptionally helpful

Pam R.  |  Expérience générale 
Évaluation :
5

Awesome

Isaiah W.  |  Expérience générale 
Évaluation :
5

All perfect. A great experience. Sada who works in the office made a great experience even better and easier. She was wonderful.

ellen k.  |  Expérience générale 
Évaluation :
5

Staff at this location are awesome.

Carolyn D.  |  Expérience générale 
Évaluation :
5

The whole place was always very clean and well cared for. I was often the only one there and always felt safe.

david r.  |  Expérience générale 
Évaluation :
5

Thanks for the great customer service.

Mike B.  |  Premières impressions 
Évaluation :
4

Good location

Fabian F.  |  Expérience générale 
Évaluation :
5

The manager was always friendly and willing to help.

JOHN R.  |  Expérience générale 
Évaluation :
4

I had storage here for 3 years plus rented many trucks and purchased lots of moving supplies. I was always treated well and would recommend this facility!

Lisa B.  |  Expérience générale 
Évaluation :
5

This location was amazing to me. The woman who helped me was very knowledgeable and a pleasure to talk to. Will be using this specific uhaul location many more times.

Chad K.  |  Premières impressions 
Évaluation :
5

Absolutely the smoothest process ever. All of my questions were answered promptly and the service Ms. Sheena provides for her customers is unmatched. Very good experience..

TREEHAUS J.  |  Premières impressions 
Évaluation :
5

Fast and prompt service. Very friendly and accommodating. Je les recommanderais à n'importe qui. Jason was very helpful and I am  satisfied with my service.

michelle f.  |  Premières impressions 
Évaluation :
5

dna

Phillip P.  |  Premières impressions 
Évaluation :
4

A little warm to be an air conditioned facility, however it is clean and secure!

denise y.  |  Premières impressions 
Évaluation :
5

The employees are nice and professional, they let us know how to use the area right way.

ran y.  |  Premières impressions 
Évaluation :
5

Excellent experience; I will definitely utilize U-Haul services again and recommend U-Haul to others.

Laura K.  |  Expérience générale 
Évaluation :
5

Great Job Sheena

Digital Cafe LLC E.  |  Premières impressions 
Évaluation :
5

Bien

Walter F.  |  Premières impressions 
Évaluation :
5

There was a lot of help with transferring my items to storage from the container and I was finally able to see how they fared. shipping seems to have gone well. I have a great size locker

Diane P.  |  Premières impressions 
Évaluation :
5

I cannot remember her name, but the person who assisted us was very nice, knowledgeable, and helpful. Anytime she saw garbage on the ground she would pick it up and throw it out.

Benjamin v L.  |  Premières impressions 
Évaluation :
5

Jason Zamora and his team are great.

GIBRAN L.  |  Expérience générale 
Évaluation :
5

Excellent

Davina W.  |  Premières impressions 
Évaluation :
5

Very friendly.

Laura R.  |  Premières impressions 
Évaluation :
5

Sada was amazing....welcoming, kind and so helpful. The facility is very user friendly/convenient

ellen k.  |  Premières impressions 
Évaluation :
4

10 out 10 would recommend

Todd F.  |  Expérience générale 
Évaluation :
5

Your customer service is outstanding here. I evaluate companies regularly and am impressed with this location. Everyone I encounter was friendly and welcoming.

Dianna B.  |  Premières impressions 
Évaluation :
5

My UBox was delivered here cross country with everything intact and easy to access, and the staff were very friendly.

Kathy W.  |  Expérience générale 
Évaluation :
4

There was a problem with my access card. As soon as I walked in Angelica was quick to fix the problem and double check to make sure everything was working as it should.

Dana C M.  |  Premières impressions 
Évaluation :
5

I would use them again and do recommend for truck and trailer rental also!

DAVE P.  |  Expérience générale 
Évaluation :
4

very friendly movers

julie l.  |  Premières impressions 
Évaluation :
1

I cancelled my "free" storage unit but was contacted twice saying I was signed up to be charged for this. I cancelled over the phone and in person But was contacted saying I hadn't !?!?!?!

Miriam D.  |  Expérience générale 
Évaluation :
5

Everyone was helpful, welcoming and explained the process to a t!

Amber S.  |  Premières impressions 
Évaluation :
5

Sheena Blaskowski is the best property manager I have ever had the pleasure of working with. She was extremely thorough in her explanations of the property layout. She is a genuinely warm person!

Future of Jewelry - Casey M.  |  Premières impressions 
Évaluation :
5

Shay is the best !

Kenneth K.  |  Expérience générale 
Évaluation :
5

Super friendly staff, good vibes, secure & clean facilities

trixie w.  |  Expérience générale 
Évaluation :
3

The manager of this facility Jason Zamora, could be a little more friendly.

LEE H.  |  Expérience générale 
Évaluation :
5

The team at this facility went above and beyond to accommodate me.

Traci T.  |  Expérience générale 
Évaluation :
5

They were a little late but went above and beyond to move everything and added extra time on the end to make up for the late start. Would recommend and use again.

Sam K.  |  Réservation 
Évaluation :
5

Temperature was a little high this last few weeks but otherwise EXCELLENT!

Dina J.  |  Expérience générale 
Évaluation :
5

Shay (Shae?) was very helpful.

Bryan W.  |  Réservation 
Évaluation :
3

Temperatures were always extremely too hot. I was told by an employee that one part of the facility heat was completely out. Therefore to compensate for there lack of heat my section was on 90 degrees

robin l.  |  Expérience générale 
Évaluation :
5

The team that helped me was knowledgeable and considerate.

Michelle B.  |  Réservation 
Évaluation :
5

Sheena is an amazing building manager and a huge asset for U-haul. We would not have moved out if not for a relocation to London. The building is an amazing rehab and we are quite sad to be leaving.

CRAIG S.  |  Expérience générale 
Évaluation :
5

The facility was clean, well organized and felt safe and secure. The staff were very helpful in answering my numerous questions and I appreciated that a lot! Will gladly do business with U-Haul again.

Obinna O.  |  Expérience générale 
Évaluation :
4

Convenient & reliable

Allison D.  |  Expérience générale 
Évaluation :
5

Sheena has been outstanding to work with. An exceptional host and a fun, accommodating land-lady.

MARK Z.  |  Expérience générale 
Évaluation :
5

Thank you for all your help.

Felicia G.  |  Réservation 
Évaluation :
5

Very professional.

Giancarlo L.  |  Expérience générale 
Évaluation :
5

Staff is super helpful and friendly - great service.

CollegeBoxes S.  |  Expérience générale 
Évaluation :
4

No comments

ROGELIO M.  |  Expérience générale 
Évaluation :
5

Jason was very helpful in making sure my U-Box was ready and available when I arrived to unload. The whole process was very convenient and easy. Thank you Uhaul South Loop!

William A.  |  Expérience générale 
Évaluation :
1

Check-out was painfully slow. When we went to check out the room, she noted a pole right in the room and suggested we should get a discount. We never got a discount and it took an hour to check out.

Marco K.  |  Réservation 
Évaluation :
4

Everything went smoothly and I was very satisfied with my self storage experience. I will be using your services again

Jill B.  |  Expérience générale 
Évaluation :
5

All staff were friendly and helpful.

Belinda R.  |  Expérience générale 
Évaluation :
5

Sheena is great to work with.

Tyler W.  |  Expérience générale 
Évaluation :
4

Good service. No complaints.

MICHAEL W.  |  Expérience générale 
Évaluation :
5

No problem with this location at all. They are very professional

Rujia W.  |  Expérience générale 
Évaluation :
3

When I was trying to accesss my Ubox, I kept getting transferred over different locations and facilities. After 5 hours of calls and visiting 2 locations, I ended up having to self-deliver...

Yuan-ju L.  |  Expérience générale 
Évaluation :
5

Great customer service by the manager and associates

Valyncia J.  |  Réservation 
Évaluation :
5

I was Very Happy

gil s.  |  Expérience générale 
Évaluation :
5

Great! Managers are the best!

Nina K.  |  Expérience générale 
Évaluation :
5

Best customer service also the people working in the office are very helpful

Lucian P.  |  Expérience générale 
Évaluation :
5

I really appreciated the staff

larry t.  |  Expérience générale 
Évaluation :
5

Sadie went above and beyond helping me with my Ubox scheduling and coordination with my moving team. The movers were lost and confused about where to pick up my ubox until she devised a solution.

Danielle V.  |  Expérience générale 
Évaluation :
1

I did not move out ! The young lady who was new accidentally moved me out! She needs more training and if she is going to move fast, she needs to know what she is doing! But besides that it was ok .

Chiquita B.  |  Expérience générale 
Évaluation :
5

Everything so far to me is good. I may rent in the future again. Thank you very much!

XIN L.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Iryna B.  |  Expérience générale 
Évaluation :
5

Was perfect for my needs!

Veronica P.  |  Expérience générale 
Non reviews have been submitted for this location.

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