A 1👍🏾Gregory B. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of South Los Angeles
Pour nous contacter
Los Angeles, CA 90044
(North of the 105fwy on Vermont)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Roberto S.
My truck was dirty stinky and nasty very nasty I'm not satisfied at all â€¦.I had to wash it myselfJONHESHA W.
Keep up the good work ðŸ‘FELICIA P.
Attendant was very helpfulMiguel H.
I had to ask for a receipt, and confusion on when i asked, what was the total that i paid ,after returning the truck,you should tell your employees to tell your customers to go inside to get your receipts, and explain the total cost,it was very very confusingCHARLES J.
Amazing customer Service. The Staff is very helpful, friendly, and professional. This is the BEST LOCATION IN LA!Moenay S.
The man the checks the vehicles when your returning has great customer service.LUIS M.
There was one person on duty at 4 pm. We had to wait 15 minutes to check in our truck no one was manning the store. Wow!! How unsafe for the one employee and terrible customer service.. Managers had left. But That's the way they do it in South Central. Very poor.ARLENE A.
Nothing the customer service was excellent.the check in and the return.Orick C.
Well talk to Diego on location Vermont ave Los Ãngeles CA. and let him know how to treat a customer and don't be such a asshole thanks to this individual I got to hours behind 5 minutes before he closed the store call me to let me know I couldn't pick the truck at 7 am now the new time was at 10:00 ðŸ˜¡ðŸ˜¡they oh he should contact me early . I try to call the 1800 number to complain but not luck so please Ivonne from customer service talk to this team members when I was there I hear that he need to have manners and customer services skill!! Also that truck that I rent it smell so bad like something die inside I spray all over but the smell never went away, FYI I did get sick from from that odor . Any question feel free to contact me u have my information and email!! I hope I get apologies oh answerCESAR M.
Le client n'a pas laissé de commentaire.howard H.
I would like for a service representative to contact me I reserved the equipment and I got the run around.Michael H.
The best customer service ever from a rental business. Very pleased.BRANDY P.
Nothing, everything was goodAsaru M.
Le client n'a pas laissé de commentaire.JAMES P.
Nothing. Good servicefelicia C.
Le client n'a pas laissé de commentaire.SHIRLETTE S.
Le client n'a pas laissé de commentaire.Lonnie S.
Thank you for such a great ease at renting from UhaulANTHONY C.
Avoid assuming your corporate website chat option or customer service will help with any problems. Thankful for the local managers because your website and national support needs significant improvement.Traci B.
Le client n'a pas laissé de commentaire.HELEN C.
The outside of the vehicle and the windshield was dirty, personal could clean it for better visibility.Jesser M.
Le client n'a pas laissé de commentaire.Rosleyn T.
Everything was goodDIANN D.
Le client n'a pas laissé de commentaire.Leandro D.
Give me a discountGARY H.
I love my local Uhaul!MIGUEL R.
Le client n'a pas laissé de commentaire.Latisha M.
Le client n'a pas laissé de commentaire.JOANN M.
Le client n'a pas laissé de commentaire.Shalandrea H.
Cold bottle of water ðŸ˜‡DWAYNE P.
Fue rapido y facilJAVIER S.
Amazing service and Mr. Jimmy Carter was awesome very professional and friendly. Please Uhaul give him a promotion. He's the Best.Alberto F.
Rude agent and argumentative rather than helpful. Trained to be ignorant.HERA E.
Le client n'a pas laissé de commentaire.Rosie H.
Didn't tell me I needed to fold blankets, (never never had that happen before) thankfully I was standing right there. Didn't give me rope that I paid for. I was transfered to different location and they handled matter of three dollar rope poorly. Also I think Uhaul automation is bad...should not accept reservation for location that does not have equipment. And automation has made customer service really bad. Only your schedulers are competent and friendly.Sharlean P.
Le client n'a pas laissé de commentaire.amilcar R.
good customer serviceJESUS C.
Le client n'a pas laissé de commentaire.Reginald J.
The staff was. Polite and helpfulSTEPHANIE M.
Have a pleasant attitude, always acknowledge a customer when entering the store, letting a customer know I will be with you shortly. Alway operate in Excellent!SIRBRIA T.
Le client n'a pas laissé de commentaire.Kevin-Paul J.
Le client n'a pas laissé de commentaire.DIANN D.
Very nice, helpful staff.Cheryl W.
Le client n'a pas laissé de commentaire.Osvaldo S.
Son unos ladrones me hicieron pagar mi ultimo mes para Serrar la cuentaluis m. | Expérience générale
Everything ok no complaintsMisael B.
GREAT customer service, very personableBrandi N.
I would not recommend mobile check-in but I would recommend this location. Everyone is helpful and friendly.ANTOINETTE H.
Le client n'a pas laissé de commentaire.MICHAEL J.
Great and so nice and helpfulLovechild O.
Le client n'a pas laissé de commentaire.GARY H.
Le client n'a pas laissé de commentaire.Darryl J.
The representative inside the office at the time of my pick up was wonderful but the representative outside was rude and refused to help us, we had to go back inside and get help! We were the only customers there!!SANDRA T.
Le client n'a pas laissé de commentaire.DONNA N.
Le client n'a pas laissé de commentaire.
There is a large group of homeless living around the perimeter of the business. This needs to be addressed.derick W.
Le client n'a pas laissé de commentaire.HENRIETTA D.
Very nice people!WILFREDO C.
Nothing I went in at a good time. What I needed was available and I was the only customer. ðŸ˜joseph K.
Le client n'a pas laissé de commentaire.Alfredo M.
I opted for self service as we are in the middle of the covid pandemic. After locating the truck and being approved for the rental I had to go inside to ask the staff member to move the truck that was blocking my vehicle. While asking me questions he remained on his phone texting and scrolling social media. He then advised me he needed to take a picture of the front and back of my ID and a photo of me which is something I already did through the online system. Due to fraud and scams I refused to allow this as I rent often and this has never been the case. The agent continued to go back and forth with me saying he needed to verify who I was when the online simply said to retrieve my keys. He called a "manager" on speaker who said he did not need to take photos and still continued on with the back and forth. If I had a choice I would have left this vehicle and reservation completely. After this he failed to deliver to me the additional equipment on the reservation which I had to go all the way back for and additionally pay for additional mileage just to retrieve my original reservation items. This location is extremely unprofessional and I'll never use their services again.LASHONDA E.
Le client n'a pas laissé de commentaire.Carlos S.
Ana Rodriguez and the rest of the staff at the U-haul on Vermont & 111 street were really helpful, fast & efficient. The rental & return was super easy and quick . I'd definitely come back for future rentals. Thanks !!Carlos S.
I'm very disappointed with U-Haul corporation and when I was trying to leave Penske because I do rentals every other week now I'm starting to consider to do Penske againJESUS C.
Personal staff. Very helpful.Kaytiana S.
Keep up the good work!JEFFREY S.
Everything was great.RUTH P.
Good serviceMANUEL G.
Le client n'a pas laissé de commentaire.Joaquin P.
Overall great but I think they should clean and disinfect it better. I rode around the whole weekend with a Oder didn't have time to switch it.Chanel S.
Great staff!!!MANUEL G.
Great staff! Helpful, pleasant and great customer service from start to finish. Thank you and I look forward to my next visit with UHaul (Vermont)Lovester A.
Le client n'a pas laissé de commentaire.Mary J.
Le client n'a pas laissé de commentaire.ANTHONY T.
The personnel is really super friendly and helpful. They deserve to be applauded for their great customer service.Sonya S.
Le client n'a pas laissé de commentaire.Tonesha W. | Premières impressions
Le client n'a pas laissé de commentaire.Jose M.
The guy they checked me and didn't check the van for the mileage and they put excess mileage on my receipt...ANGELLA C.
More employees due to only two were working with more then two dozen patrons waiting and more then half had reservations. The employees were trying to get everyone going but had to wait over hour and half to get out which I lost an hour of my rental time.Jaime V.
I was very upset today I made reservations for 12 pm pick up I had to stand in a long line for 30 minutesâ€¦ I was late picking up my Funiture because of this . To many people was upset because of the wait time . It was only one person working helping all these people. Very unfair !!! I will never rent anything from this place again. The manager was excellent with great customer servicesâ€¦ he's a death sentence over working staff thst way !! ðŸ'ŽðŸ¾ðŸ'ŽðŸ¾ðŸ'ŽðŸ¾ðŸ'ŽðŸ¾SHENIENCE F.
Le client n'a pas laissé de commentaire.LAKESHA B.
Everything was greatERROL S.
Le client n'a pas laissé de commentaire.AISHA S.
After booking my truck it was so fast and easy to just walk in and walk out. When I returned my truck, it was so fast and easy. I loved it. I will retain this services over and over again at this same location, they are fast.Claudia G.
The only issue I had is that there was one person working on the desk. It took about 35 to 40 minutes to get help. I other than that everything was perfect!Kenneth H.
Le client n'a pas laissé de commentaire.Patrick I.
AucunMARLON SYVETTE S.
Le client n'a pas laissé de commentaire.CLIFFORD S.
Everything was perfect in my opinion staff is playing everything then I have any troubleENRIQUE S.
My wiring wasn't installed correctly. I had to go to three different uhaul today before anyone would even consider to help me. Yes even go back to the place that installed the wiring stated the manager is THE ONLY ONE THAT DOES IT AND HES NOT HERE TODAY AND WIRING IS DONE BY APPOINTMENT ONLY. The first uhaul place allowed me to leave the property with the cargo trailer even when the lights are not working. Both the owner and the worker both stated I can just go even if the lights don't work. I asked wouldn't I get a ticket or pulled over. Reply so you still want to take the trailer and see if you can get the wiring fixedâ€¦.. I can't believe uhaul is so careless and reckless putting me in this situation with an unsafe trailer knowing the lights do not work. Should I speak to a lawyerâ€¦?Micheal S.
Le client n'a pas laissé de commentaire.CARNIA H.
Fue un servicio excelenteOTILIA P.
Le client n'a pas laissé de commentaire.CASSAUNDRA A. | Expérience générale
Le client n'a pas laissé de commentaire.DeEtra C.
It must be the training, another 5 StarDENNIS C.
Uhaul needs to have more convenient one-way drop offs. I had to drive an hour from my job site to drop off the utility trailer. Unacceptable to me..BRAD C.
The young man that checked my trailer in was outstanding .That young man knows how to treat people first classRonald H.
I am yet to receive my refund even rho i didnt use the unit! Manager hasn't contacted me at all about it. Ive called continuously and no call back. Employees are friendly but cant do muchJanet C. | Expérience générale
Le client n'a pas laissé de commentaire.MARIA J.
Le client n'a pas laissé de commentaire.HENRIETTA D.
Le client n'a pas laissé de commentaire.KAREN C.
Le client n'a pas laissé de commentaire.Jaime O. | Premières impressions
To clarify my one no answer the facility was secure but my particular unit was unit didn't have any lights. Other than that everything was great, I appreciate the staff being friendly and the facility being clean!PATIA C. | Expérience générale
The storage I was given was very small .KEITHAN D. | Premières impressions
I was so disappointed in the service.!!!! I would NEVER RECOMMEND ANYONE INTO THAT CAODIC UNORGANIIZED MESS.! The staff there need #1 PANDEMIC, #2 CUSTOMER SERVICE TRAINING ASAP.!! Their business skills suck.!! If there was a minus 10 on the ratings that would sum it up. I made reservations with Fernando th day before I came in. I made it in last Sunday about 4:10pm, Matthew was working inside by hisself with no apparent concern for time until 4:30pm. He said he saw our reservation, but couldn't access it and if he couldn't access it in 10 minutes we'd have to come back tomorrow because he was off at 5pm and had somewhere else to be. We asked for a supervisor and was told there's no supervisor for that store. My son ask who do you report to.? We were told our store manager, but he's off on Sundays. We ask Matthew to call him because this situation warranted higher authority. He called Luis and told him the situation, because our Uhaul truck rental was round trip and was due back to Long Beach Uhaul by 7pm. Luis spoke with my son who explained our situation. Luis told my son he wouldn't be in until 7am Monday. Matthew spoke with Luis and explained the what the situation was on his end. We ask Matthew if he had tech support to help. Matthew said he wasn't trained in that area. Luis said he would call us right back in a few minutes and explain to my son what to do next. Luis called back, but seems from the conversation he and Matthew where not on the same page. Matthew said Luis didn't want to speak to us he told Matthew what to tell us.. We had to keep the Uhaul overnight. Our son, our, his help and my husband had to unload this 20 foot truck, because everything that was going to storage was loaded last blocking our bed, our clothes, everything we needed for home. I called customer service and explained the issue he took a complaint gave me references numbers and forwarded messages to the both stores managers in regards to our issues. I was told I'd would be contacted within 72hours We went back the next day and it was clear that these young men are children with NO APPROPRIATE TRAINING FOR THIS AREA OF BUSINESS. THEY HAVE NO VERRBAL SKILLS .WE ASK A QUESTION AND THEY'D SHAKE THEIR HEAD YES OR NO. THEY WHERE WEARING THEIR FACE MASK UNDER THEIR NOSE LIKE IT WAS AN ACCESSORY TO THEIR OUTFIT. NOT ONCE DID THEY USE THE HAND SANITIZER. AND THEY WHERE TOUCHING THEIR FACE,SCRATCHING THEIR NOSE OR FACE, TOUCHING THE KEYBOARD, THE DOORS, COUNTERS, CHAIRS YOU NAME IT. IT WOULDN'T SURPRISE ME IF THAT ENTIRE STORE CONTRACTED AND UNKNOWINGLY EXPOSED OTHERS TO COVID-19 AND THAT'S THE SAD PART. IT'S BEEN A WEEK I WAS TOLD I'D RECEIVE A FOLLOW UP CALL IN 72 HOURS. DIDN'T HAPPEN. MY SON HAD TO LEAVE WORK EARLY TO GET TO THE UHAUL ON VERMONT AND BACK TO LONG BEACH IN RUSH HOUR TRAFFIC BY 7PM. I WAITED TO COMPLETE THIS SURVEY TO SEE IF I WOULD CALM DOWN AND HAVE A BETTER OUT LOOK ON THE SITUATION. THIS UHAUL STORE MAKE ME SICK AND IF IT WHERE ANYTHING LESS THAN POOR IT WOULD SUM IT UP THE SERVICE WE RECEIVED ON EVERY TIME I'VE COME TO THIS STORE. I THOUGHT ABOUT THE SERVICE I RECEIVED 3 YEARS AGO WAS A ISOLATED INCIDENT, BUT. NO THIS IS HOW YOU OPERATE. UNPROFESSIONAL AND NO SKILLS IN THIS LINE OF BUSINESS IS PUTTING IT MILDLY.!!! I'D RATHER DO BUSINESS WITH THE HOMELESS PEOPLE THAT SLEEP AROUND YOUR BULIDING THEN WITH THE STAFF THERE. THREE YEARS AGO I RENTED A STORAGE UNIT SAME FOOLISHNESS. NO KEY CARDS TO GET IN, HAD TO COME BACK THE NEXT DAY BECAUSE THE SUPERVISOR KNEW WHERE THEY WERE KEPT. THEY FORGOT TO TELL ME I NEEDED A LOCK TO SECURE OUR STORAGE, THEY HAD TO COME BACK UNLOCK SELL ME A PADLOCK. THEY LEFT US STANDING OUTSIDE THE STORAGE, DIDN'T ASK IF WE UNDERSTOOD WHAT WE WERE DOING. THE MORE QUESTIONS I ASKED THE FASTER THEY GOT OUT OF THERE. THE MORE I DO BUSINESS WITH YOU THE MORE I UNDERSTAND HOW YOU OPERATE. THE ATTITUDE OF THE STAFF IS TAKE IT OR LEAVE IT. IT'S YOUR CHOICE. BUSINESS AS USUAL. IF YOU FIND A MOMENT PLEASE REACH OUT TO ME WITH A CALL. I'D LIKE TO HEAR YOUR SIDE.lorraine n. | Premières impressions
The staff was very frientdly however there was a very long wait . More staff should be added in during the peak hours. In addition due to the issue with my storage it really increased the wait time for otheraannie m. | Premières impressions
Customer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...Valdesha r. | Premières impressions
Le client n'a pas laissé de commentaire.Hidalia F. | Premières impressions
It was a great storage unit ..I Appreciate the customer service and all ..thank up guys once again...continued to be of good service to your customers..have great dayTammy W. | Premières impressions
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