Customer Reviews for U-Haul Moving & Storage of South Los Angeles

3092 évaluations

11020 S Vermont Av   Los Angeles, CA 90044
(North of the 105fwy on Vermont)

(323) 756-8744

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(323) 756-8744

11020 S Vermont Av
Los Angeles, CA 90044
(North of the 105fwy on Vermont)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Son unos ladrones me hicieron pagar mi ultimo mes para Serrar la cuenta

luis m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tonesha W.  |  Premières impressions 
Évaluation :
4

Aucun

MARLON SYVETTE S. 
Évaluation :
1

My wiring wasn't installed correctly. I had to go to three different uhaul today before anyone would even consider to help me. Yes even go back to the place that installed the wiring stated the manager is THE ONLY ONE THAT DOES IT AND HES NOT HERE TODAY AND WIRING IS DONE BY APPOINTMENT ONLY. The first uhaul place allowed me to leave the property with the cargo trailer even when the lights are not working. Both the owner and the worker both stated I can just go even if the lights don't work. I asked wouldn't I get a ticket or pulled over. Reply so you still want to take the trailer and see if you can get the wiring fixed….. I can't believe uhaul is so careless and reckless putting me in this situation with an unsafe trailer knowing the lights do not work. Should I speak to a lawyer…?

Micheal S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CASSAUNDRA A.  |  Expérience générale 
Évaluation :
5

It must be the training, another 5 Star

DENNIS C. 
Évaluation :
4

Uhaul needs to have more convenient one-way drop offs. I had to drive an hour from my job site to drop off the utility trailer. Unacceptable to me..

BRAD C. 
Évaluation :
5

The young man that checked my trailer in was outstanding .That young man knows how to treat people first class

Ronald H. 
Évaluation :
1

I am yet to receive my refund even rho i didnt use the unit! Manager hasn't contacted me at all about it. Ive called continuously and no call back. Employees are friendly but cant do much

Janet C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRIETTA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN C. 
Évaluation :
5

None at this time

GLORIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA B. 
Évaluation :
5

S.O.

Raymond C. 
Évaluation :
5

A very well trained staff and friendly and clean. I recommend this location. They have all the equipment you need for your move.

Karen O. 
Évaluation :
1

Slow service and none Professional worker.

GENNERIO J. 
Évaluation :
2

Only the one guy who was outside was nice and helpful the One staff inside was not

MYNICKA M. 
Évaluation :
1

get better trucks and maintenance

DAVID C. 
Évaluation :
5

Very Professional

Jay C. 
Évaluation :
2

MORE STAFF ON HAND 🖐 ONLY ONE PERSON AT THE COUNTER

ANTHONY A. 
Évaluation :
5

I enjoy this U-haul because the staff is always respectful and friendly.

Marrietta M. 
Évaluation :
5

Everything was orderly, accessible and clean !

Mamie L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

De B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIBEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DACIA C. 
Évaluation :
1

This was the most terrible experience we had - I will try different company next time

JUAN O. 
Évaluation :
5

Hello I do not have any comment to improve because the customer service was beyond exceptional. The representative that helped me was very friendly and was able to translate English to Spanish to my uncle who did not understood.

JUAN H. 
Évaluation :
5

Everything was great, the manager took care of me from beginning to end. I will definitely recommend this location to everyone

Robert G. 
Évaluation :
5

Good 👍

patricia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY H. 
Évaluation :
4

Nothing to improve, the customer service is fantastic! Merci.

Moenay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan H. 
Évaluation :
4

Experience at the location was good but booking and your scheduling department was a bad experience. The attitude given by that individual is also bad.

Manuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK C. 
Évaluation :
4

The check engine light turned on and I had to return the truck back and was unable to use it. Please refund my money.

DAVID G. 
Évaluation :
5

Thank you for excellent customer service from my last 3 visits this month

SONIA B. 
Évaluation :
5

As Always... it was easy to make the reservation . Easy pick up.. Great Customer Service

ANITA P. 
Évaluation :
5

The kids are friendly fast and accurate, know what They are doing. I was in and out fast as I always expect from this place, I was dropping a vehicle at the Dealership within a short time schedule and I made it right on time.

OTILIO L. 
Évaluation :
1

I have been trying to call all day to find out why I was charged twice and haven't been able to get in contact with anyone. Really bad customer service

Gloria H. 
Évaluation :
2

I had to wait almost over half a hour just to pick up my rental then once I have the rental I needed to use the horn while driving and having a child in the vehicle with me the horn DOESNT WORK! How are you going to rent a car with no Horn that is dangerous I need someone to contact me please 562-375-2426 Daisy Rosales

daisy R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaime O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA M. 
Évaluation :
5

To clarify my one no answer the facility was secure but my particular unit was unit didn't have any lights. Other than that everything was great, I appreciate the staff being friendly and the facility being clean!

PATIA C.  |  Expérience générale 
Évaluation :
5

Hello Sunday when I went to return the truck your system was down and was not able to process my refund my concern is the address on file is my previous address and I need to update my address so I can receive any money eft over. Can you please call me. Thank you Ivette Ramirez 324 354 2911

IVETTE R. 
Évaluation :
5

I absolutely love this location! Everyone is so helpful and the customer service is flawless. I always recommend this location to everyone and plan to return soon.

Moenay S. 
Évaluation :
5

Have more personnel available.

MANEVA C. 
Évaluation :
5

Thank you my experience with U-Haul was great and I will be back

SONIA B. 
Évaluation :
5

It's hard to be perfection you got your hundred percent

Alan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA O. 
Évaluation :
5

Aucun

DEBBIE M. 
Évaluation :
2

When I walked in for a rental the young lady was talking to two other employees and there was lots of profanity used. Then a young gentleman was discussing how nasty his lunch was and kept asking if they wanted to try it. (Walking in with no face mask) Mid transaction she made a call I'm guessing to a supervisor to tell them about an issue with a pick up and kept using profanity then walked off to go get the other employee. They were so unprofessional. The only person who kept is professional was the older gentleman outside who helped me inspect the van and was very thorough. The day AFTER I returned the van I got a call asking about the van I was supposed to return. I will definitely not be returning to this location even if it is the closest to me.

JANET B. 
Évaluation :
1

I rented the truck for 1 day , they charge me four days I'm still waiting for my refund , I called and they told me that the case is solved and I won't get my refund because I didn't answer when they called me !!!!

MANUEL M. 
Évaluation :
5

Everyone was friendly and professional. What more could you want?

Kevin G. 
Évaluation :
5

I choose this location when I have a need,expressly because of the friendly staff. They are always helpful.

Carilyn W. 
Évaluation :
4

It would be nice if there was enough gas in the truck before leaving from the facility

Asia G. 
Évaluation :
3

I understand that it was about 3 mins before clawing but the employee was rude and not helpful. I had to ask several times to get him to do a return for me. He kept saying they are closed. I had blankets and I didn't want to be charged for them. Eventually someone came and helped me.

Tiffany M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent L. 
Évaluation :
5

Very helpful and knowledgeable staff would highly recommend thanks

WILLIAM N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENEISHA H. 
Évaluation :
5

Staff was very nice and helpful.. and fast

Youlanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON H. 
Évaluation :
5

great service..

MARCIA R. 
Évaluation :
1

The worst customer service ever not helpful the guy had an attitude the whole time I got a trailer went home found out it didn't work for me went back like 15 minutes later he ignored me I was actually looking at another trailer and he took mine off my truck and said you should've measured before picking it up and walked away . Didn't help me with another trailer just straight rude person

RAFAEL R. 
Évaluation :
5

EXCELLENT

felicia C. 
Évaluation :
5

The check-in customer representative was knowledgeable, professional and super nice. My experience was very pleasurable!

Tanya G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAULA J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAREEKA B. 
Évaluation :
5

I had a very good experience

PAMELA A. 
Évaluation :
5

Nothing, perfect as always

Jose H. 
Évaluation :
5

None.

CARLOS D. 
Évaluation :
4

Make sure that their truck is clean and free of tobacco and trash prior to over to the next customer, especially if your going to charge the next customer for something they had Jo control over. I feel I should receive a 25 $refund for doing their job.

Rodney S. 
Évaluation :
5

The gentleman that helped me was very kind efficient and professional.

MALINDA M. 
Évaluation :
5

Doing great 👍

Christian L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH C. 
Évaluation :
5

It was a little bit of a wait, but all the guys were organized and helpful. I would say more staffing, but understanding why that mY not be the best suggestion. Either way, I'd use them again if needed.

COLLEEN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO T. 
Évaluation :
4

Have the pictures updated on file that are registered for damage before walk through.

Mariana C. 
Évaluation :
3

The staff is very professional, honest and kind to their clientele . What the Company can do for the Vermont location is to have safe guards for its employees and clients there are a lot of homeless traffic at the Vermont location it's an eye sore. However, the staff is great as well as protective of its clients and that is why I continue to go to that location. If you are asking me to rate the staff they are great! The company have to take responsibility for safety. In my opinion U-Hail should put a fence around the building on Vermont I've seen them at other locations.

LORETTA J. 
Évaluation :
5

Great customer service! Everyone is super helpful and accommodating.

Moenay S. 
Évaluation :
4

The online checkin process did not work smoothly at al causing me to repeat it several times. Otherwise, the team was very helpful.

RAVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosie H. 
Évaluation :
5

Merci

SHARON D. 
Évaluation :
5

The gentleman who took care of our drop off was very professional and friendly. Great experience .

LUCIO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERRILYNN M. 
Évaluation :
1

U-HAUL location is the worst. No Freight elevator to carry heavy objects. So you have to carry everything to her narrow path up the stairs. I do not understand why the large store spaces are on the second floor where people with large items going into those spaces need a freight elevator.

Astin D.  |  Expérience générale 
Évaluation :
1

The storage I was given was very small .

KEITHAN D.  |  Premières impressions 
Évaluation :
2

He needs to get training on how to mount a trailer to a vehicle. The reason I am pointing this out is that after I left the Uhaul lot, an at several miles away, after going over a speed bump the trailer came off the ball, he did not secure the locking mechanism to the ball. What if this would have happen on the freeway, good thing this happen on the street at a low rate of speed.

MANUEL P. 
Évaluation :
1

I was so disappointed in the service.!!!! I would NEVER RECOMMEND ANYONE INTO THAT CAODIC UNORGANIIZED MESS.! The staff there need #1 PANDEMIC, #2 CUSTOMER SERVICE TRAINING ASAP.!! Their business skills suck.!! If there was a minus 10 on the ratings that would sum it up. I made reservations with Fernando th day before I came in. I made it in last Sunday about 4:10pm, Matthew was working inside by hisself with no apparent concern for time until 4:30pm. He said he saw our reservation, but couldn't access it and if he couldn't access it in 10 minutes we'd have to come back tomorrow because he was off at 5pm and had somewhere else to be. We asked for a supervisor and was told there's no supervisor for that store. My son ask who do you report to.? We were told our store manager, but he's off on Sundays. We ask Matthew to call him because this situation warranted higher authority. He called Luis and told him the situation, because our Uhaul truck rental was round trip and was due back to Long Beach Uhaul by 7pm. Luis spoke with my son who explained our situation. Luis told my son he wouldn't be in until 7am Monday. Matthew spoke with Luis and explained the what the situation was on his end. We ask Matthew if he had tech support to help. Matthew said he wasn't trained in that area. Luis said he would call us right back in a few minutes and explain to my son what to do next. Luis called back, but seems from the conversation he and Matthew where not on the same page. Matthew said Luis didn't want to speak to us he told Matthew what to tell us.. We had to keep the Uhaul overnight. Our son, our, his help and my husband had to unload this 20 foot truck, because everything that was going to storage was loaded last blocking our bed, our clothes, everything we needed for home. I called customer service and explained the issue he took a complaint gave me references numbers and forwarded messages to the both stores managers in regards to our issues. I was told I'd would be contacted within 72hours We went back the next day and it was clear that these young men are children with NO APPROPRIATE TRAINING FOR THIS AREA OF BUSINESS. THEY HAVE NO VERRBAL SKILLS .WE ASK A QUESTION AND THEY'D SHAKE THEIR HEAD YES OR NO. THEY WHERE WEARING THEIR FACE MASK UNDER THEIR NOSE LIKE IT WAS AN ACCESSORY TO THEIR OUTFIT. NOT ONCE DID THEY USE THE HAND SANITIZER. AND THEY WHERE TOUCHING THEIR FACE,SCRATCHING THEIR NOSE OR FACE, TOUCHING THE KEYBOARD, THE DOORS, COUNTERS, CHAIRS YOU NAME IT. IT WOULDN'T SURPRISE ME IF THAT ENTIRE STORE CONTRACTED AND UNKNOWINGLY EXPOSED OTHERS TO COVID-19 AND THAT'S THE SAD PART. IT'S BEEN A WEEK I WAS TOLD I'D RECEIVE A FOLLOW UP CALL IN 72 HOURS. DIDN'T HAPPEN. MY SON HAD TO LEAVE WORK EARLY TO GET TO THE UHAUL ON VERMONT AND BACK TO LONG BEACH IN RUSH HOUR TRAFFIC BY 7PM. I WAITED TO COMPLETE THIS SURVEY TO SEE IF I WOULD CALM DOWN AND HAVE A BETTER OUT LOOK ON THE SITUATION. THIS UHAUL STORE MAKE ME SICK AND IF IT WHERE ANYTHING LESS THAN POOR IT WOULD SUM IT UP THE SERVICE WE RECEIVED ON EVERY TIME I'VE COME TO THIS STORE. I THOUGHT ABOUT THE SERVICE I RECEIVED 3 YEARS AGO WAS A ISOLATED INCIDENT, BUT. NO THIS IS HOW YOU OPERATE. UNPROFESSIONAL AND NO SKILLS IN THIS LINE OF BUSINESS IS PUTTING IT MILDLY.!!! I'D RATHER DO BUSINESS WITH THE HOMELESS PEOPLE THAT SLEEP AROUND YOUR BULIDING THEN WITH THE STAFF THERE. THREE YEARS AGO I RENTED A STORAGE UNIT SAME FOOLISHNESS. NO KEY CARDS TO GET IN, HAD TO COME BACK THE NEXT DAY BECAUSE THE SUPERVISOR KNEW WHERE THEY WERE KEPT. THEY FORGOT TO TELL ME I NEEDED A LOCK TO SECURE OUR STORAGE, THEY HAD TO COME BACK UNLOCK SELL ME A PADLOCK. THEY LEFT US STANDING OUTSIDE THE STORAGE, DIDN'T ASK IF WE UNDERSTOOD WHAT WE WERE DOING. THE MORE QUESTIONS I ASKED THE FASTER THEY GOT OUT OF THERE. THE MORE I DO BUSINESS WITH YOU THE MORE I UNDERSTAND HOW YOU OPERATE. THE ATTITUDE OF THE STAFF IS TAKE IT OR LEAVE IT. IT'S YOUR CHOICE. BUSINESS AS USUAL. IF YOU FIND A MOMENT PLEASE REACH OUT TO ME WITH A CALL. I'D LIKE TO HEAR YOUR SIDE.

lorraine n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharnel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS R. 
Évaluation :
5

Fast and friendly service!

LILIANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSETTA S. 
Évaluation :
3

The staff was very frientdly however there was a very long wait . More staff should be added in during the peak hours. In addition due to the issue with my storage it really increased the wait time for othera

annie m.  |  Premières impressions 
Évaluation :
5

Super fast check in and out. Truck are always clean..no dents and dings... employees always friendly

ANITA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRYSTOL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PURVIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REINALDO D. 
Évaluation :
3

It was a cool stay . Just too expensive for a college student moving home ..

tynnia t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtana F.  |  Expérience générale 
Évaluation :
2

Customer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...

Valdesha r.  |  Premières impressions 
Évaluation :
5

Staff took care of my needs all the way. Thanks!

sharekia m.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Hidalia F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shonte g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny r.  |  Expérience générale 
Évaluation :
5

It was a great storage unit ..I Appreciate the customer service and all ..thank up guys once again...continued to be of good service to your customers..have great day

Tammy W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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