Le client n'a pas laissé de commentaire.Sean K.
Customer Reviews for U-Haul Moving & Storage of South Los Angeles
Pour nous contacter
Los Angeles, CA 90044
(North of the 105fwy on Vermont)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Timothy M.
Customer service was great, helpful, and friendly! I just drove to the return line and was checked out right then and there with no wait. Very convenient and quick!!!Kim B.
Le client n'a pas laissé de commentaire.jesus D.
Le client n'a pas laissé de commentaire.Christiana L.
Le client n'a pas laissé de commentaire.vernell W.
Le client n'a pas laissé de commentaire.Leontine S.
Le client n'a pas laissé de commentaire.Curtis R.
Le client n'a pas laissé de commentaire.Sherry B.
Le client n'a pas laissé de commentaire.Milton J.
Nothing doing greatkeysha R.
Le client n'a pas laissé de commentaire.Victor H.
You can verify that the mileage and fuel levels reflect accurately when a customer is picking up rental through the app. I took and uploaded pics that showed the actual mileage and fuel, but I couldn't check in on my phone and had to wait for a worker to confirm that the information shown at check-in was incorrect.Bertrand R.
Le client n'a pas laissé de commentaire.jeffrey T.
Le client n'a pas laissé de commentaire.shenette G.
Le client n'a pas laissé de commentaire.stephan G.
Don't Rent out a vehicle/equipment with damage to it, the check engine light on, low tire pressure, and out of gas.DamonF J.
Le client n'a pas laissé de commentaire.Brenda A.
Le client n'a pas laissé de commentaire.Christopher W.
Cister service excellent on 110th and vermontLINITA T.
Excellent customer service!! I was beyond impressed and will definitely recommend to friends/family. Merci.Moenay S.
Le client n'a pas laissé de commentaire.Mary S.
Excelente personal tanto los de la oficina como los de afuera. Es la segunda vez que rento y son muy amables Edwin V.
Le client n'a pas laissé de commentaire.Avenelle R.
Le client n'a pas laissé de commentaire.Essie K.
Le client n'a pas laissé de commentaire.Jackson F.
Le client n'a pas laissé de commentaire.charles M.
No problems at all well taken care ofRaymond W.
I was called by U-Haul to transport an empty Ubox trailer to my destination for 20 dollars but had to travel to Compton to pick up the trailer. I was given 10 additional miles to support the pickup. After discussion I was offered 60 dollars. I ended traveling at least 30 miles out of my plus adding to traffic delays and extra fuel at 6,09 dollars per gallon.robert C.
Excelente personal amables y me dieron toda la informaciÃ³n que necesitaba acerca del equipo 👍🏻👍🏻👍🏻👍🏻Edwin V.
Le client n'a pas laissé de commentaire.Janet D.
There was only one representative helping the customers inside at the time, so the wait time was a bit long. There should be t least two so the customers can move in & out quickly. Other than that I had no problems.lenora C.
Keep everything the same don't change anythingwilliam C.
Very very satisfied and grateful for the excellent staff and the attention givenCanal B.
Le client n'a pas laissé de commentaire.jasmine D. | Expérience générale
Le client n'a pas laissé de commentaire.Walteena B.
Le client n'a pas laissé de commentaire.David E.
Le client n'a pas laissé de commentaire.Vanessa O.
A/c didn't work Drove sluggish Had writing on window like if I got a stolen truck Mirror was broken had black tape holding it togetherAntonio R.
Le client n'a pas laissé de commentaire.ANNIE H.
Le client n'a pas laissé de commentaire.Akanesi F.
i rental a truck ask for dolly was not in truck so for now i will make sure i check before pulling offRamona W.
Le client n'a pas laissé de commentaire.TONYA H.
Le client n'a pas laissé de commentaire.KIM T. | Expérience générale
Le client n'a pas laissé de commentaire.Kim T.
Le client n'a pas laissé de commentaire.Randy B.
Le client n'a pas laissé de commentaire.Natania W.
Professional and friendly people, good maintenance , clean trucks and fast service, thanksLester G.
Le client n'a pas laissé de commentaire.Alice G.
There was a discrepancy with the mileage which caused an over charge and I am having a hard time resolving the problem.iris M.
I explained that the vehicle check engine was on for a day and a half the gas needle only went to 3/4 full knowing that the gas price is high spent about 600 dollars plus even when the trailer was empty I've rented many times in the past very disappointedlewis D.
Le client n'a pas laissé de commentaire.CETELIA H.
Le client n'a pas laissé de commentaire.Ernest S.
From the very beginning, everything was not going well. I made the reservation for a truck and for us to be there by 10am. We were unable to get there until about 12noon, so that was on me. They were able to get us a truck, and were told to go outside and "somebody will get you your truck". So we went outside and stood around for about 10 minutes before somebody came and got us. Then they take the keys, look at them, and go back inside. We were switched into another truck than the one we were already assigned because this new truck was already out and ready to be taken off the lot. Well, when they gave me the paperwork, and they sent me the link for the new truck, the mileage and gas levels were both way off (the app said that the truck had 55 000 miles on it and the truck I was in had 98 000 miles, and the gas level was supposed to be just about 3/4 of a tank, but this one was so empty I barely made it to the gas station). I talked to one of the lot associates, and he started to help me out, and talked to the guy who had set us up in the original truck, and the guy said that we were switched over to this new truck. Anyways, I was very nervous, because I wanted to make sure that my name was not associated with that truck we were originally assigned to just in case it was stolen, or rented to somebody else and they got into a car accident or something, but I was assured my name was not associated with that first truck, and everything would be fine. I ended up taking pictures of all sides of the truck, but then the website was taking too long to upload my last picture, so I restarted it. But by that time, the link that was sent to me was expired, so I went inside the office, and told the staff about it. They told me just to take personal pictures of everything (dash and outside of the truck) and everything would be looked over when I got back. Also, the inside of the truck smelled like smoke, like somebody had been smoking in it for quite awhile. When I brought back the truck, right at 6pm the same day (which was my scheduled time to return the truck), nothing was looked at, so hopefully they don't try and tell me that all the scratches and damages that were on the truck before I got it were made by me.Austin D.
Le client n'a pas laissé de commentaire.TAHIRAH W.
Extremely great costumer service! Great value compared to going any other way using any other serviceCanal B.
Workers are always friendly, courteous, and professional.MANEVA C.
Le client n'a pas laissé de commentaire.MELODI A.
gas cap missingBONNIE W.
Le client n'a pas laissé de commentaire.Damani H.
They did not have enough employees to handle check-in. He was kind and provided a one man workout of all positions of service. The 17" truck given had cracked window and broken left side mirror. I had to identify this issue, they did not. Please have trucks serviced, it was a bad ride.. OH' put more GAS in Trucks 1/4 was not enough to start.Carol G.
I don't think there's anything I can think of that needs to be improved. Great job.Welford W.
Svc was excellent...Penny C.
All went wellRaymond W.
friendly serviceVirginia D.
Everything was excellent person who help me was very helpful i really appreciate that he was very kind.Cesar R.
The gentleman that rented the truck to me is awesome! I didn't even have a reservation but he got me in the truck in 5 minutes. He was the only one there working he was cleaning the truck and renting them. He is an asset to you!ANGELLA C.
The equipment was maintained but not clean.ROOSEVELT G.
Le client n'a pas laissé de commentaire.Annise B.
Le client n'a pas laissé de commentaire.KATHLEEN W.
Le client n'a pas laissé de commentaire.Xavier C.
Again, clarity on the actual drop off location vs the one I selected online. Your franchisees can't see anything in the system that would tell me differently. It is super frustratingKim T.
Le client n'a pas laissé de commentaire.julio D.
Le client n'a pas laissé de commentaire.Marco S.
Le client n'a pas laissé de commentaire.Juanita J.
Le client n'a pas laissé de commentaire.Tony B.
Le client n'a pas laissé de commentaire.Dennis W.
Le client n'a pas laissé de commentaire.Annise B.
Le client n'a pas laissé de commentaire.Marcus M.
Le client n'a pas laissé de commentaire.JOEL A.
Keep doing what you're doing. Your staff was professional yet friendly. The truck was ready when we arrived and a staff member was outside when we returned the truck. We did not have to go to the office the check out was done right there. Easy peasy.Yolanda F.
Le client n'a pas laissé de commentaire.Jessica M.
Le client n'a pas laissé de commentaire.Charles W.
The representative working the counter needs to be a little bit more professional it was like he didn't want to be thereLoretta B.
truck cabin small a lot like cigars, so at least some air freshener next timePEDRO M.
Anna was great in the customer help and very helpful.MARIA O.
Le client n'a pas laissé de commentaire.KIMBERLY W.
Le client n'a pas laissé de commentaire.VICTOR A.
Greatly appreciated customer support.RASHENEEDRA H.
Le client n'a pas laissé de commentaire.MARCO G.
Le client n'a pas laissé de commentaire.YVONNE A.
Nothing Customer service was good 😊JANET M.
Ana Rodriguez was really helpful. There was no waiting time. Just in and out. Great experience.JOEL A.
beau travailJerome M. | Expérience générale
very good locationJOHNNAE M.
Le client n'a pas laissé de commentaire.JOSE R.
Ana has bad customer service While trying to explain to her that my card was double charged she proceeded to cut me off and talk over me to say that's how the system is ran. Which is BS when the charges were already cleared yesterday there was no reason why my card should be charged again for the same transaction. She was very rude and hung up in my face very unprofessional. I called back and I've been on hold for 10min.. Smh I came here because it's close but no way a customer should be treated this way.EDDIE L.
First thing first ! It was very clean, the staff was professional and very fast. It was a young guy working there 17 and I was so proud of him. But the cherry on top was the young gentleman training him. He was a outstanding leader trying him the right way. Not to mention I was having a crazy morning but they brighten it up. Keep up the great work ! And I'll be retuning in April. God BlessLEAH J.
Le client n'a pas laissé de commentaire.Tynisha M.
The manager and staff are greatAraceli L.
Anna was extremely helpful!! She was working alone and her hands were full, but she still took the time to give me great service! Your company is fortunate to have her!!JACQUELYN F.
My storage experience was awesome!! Clean facility and very courteous staff. Would highly recommend your facility!Virginia S. | Expérience générale
The initial process of renting the unit was a but stressful as the staff member informed me that myself and another party reserved the same storage unit. Unsure how the system allowed that but they did. Since the other party reserved 30 min before me, they had first option to the unit. This was frustrating for me as my truck was there and ready to unload and they didn't appear to have their storage on site. In the end they opted to get a smaller unit and I was able to keep the unit I reserved but that was still a stressful experience. I also was not aware there were no elevators in the facility. Overall, I give the staff a 4 for trying their best to accommodate me, but the facility gets a 3 for no elevator and the unit not being the cleanest.JAMILA M. | Premières impressions
S.O.KEITH T. | Premières impressions
Staff was very helpful .and where able to answer all my concerns.good staffing.Dennis C. | Expérience générale
The Workers Was On Point and Did A Great Job Processing My Order…Thank YouALBERT A. | Premières impressions
Le client n'a pas laissé de commentaire.Judy B. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff L. | Expérience générale
Thank you so much u-haulSHONDELL J. | Expérience générale
Good jobJerome M. | Premières impressions
Le client n'a pas laissé de commentaire.YVES V. | Expérience générale
Staff was always helpful. Facility very clean.Cheryl W. | Expérience générale
the manager luis has good customer serviceSergio C. | Premières impressions
Le client n'a pas laissé de commentaire.Jaime V. | Expérience générale
A 1👍🏾Gregory B. | Premières impressions
Son unos ladrones me hicieron pagar mi ultimo mes para Serrar la cuentaluis m. | Expérience générale
Le client n'a pas laissé de commentaire.Tonesha W. | Premières impressions
Le client n'a pas laissé de commentaire.CASSAUNDRA A. | Expérience générale
I am yet to receive my refund even rho i didnt use the unit! Manager hasn't contacted me at all about it. Ive called continuously and no call back. Employees are friendly but cant do muchJanet C. | Expérience générale
Le client n'a pas laissé de commentaire.Jaime O. | Premières impressions
To clarify my one no answer the facility was secure but my particular unit was unit didn't have any lights. Other than that everything was great, I appreciate the staff being friendly and the facility being clean!PATIA C. | Expérience générale
U-HAUL location is the worst. No Freight elevator to carry heavy objects. So you have to carry everything to her narrow path up the stairs. I do not understand why the large store spaces are on the second floor where people with large items going into those spaces need a freight elevator.Astin D. | Expérience générale
The storage I was given was very small .KEITHAN D. | Premières impressions
I was so disappointed in the service.!!!! I would NEVER RECOMMEND ANYONE INTO THAT CAODIC UNORGANIIZED MESS.! The staff there need #1 PANDEMIC, #2 CUSTOMER SERVICE TRAINING ASAP.!! Their business skills suck.!! If there was a minus 10 on the ratings that would sum it up. I made reservations with Fernando th day before I came in. I made it in last Sunday about 4:10pm, Matthew was working inside by hisself with no apparent concern for time until 4:30pm. He said he saw our reservation, but couldn't access it and if he couldn't access it in 10 minutes we'd have to come back tomorrow because he was off at 5pm and had somewhere else to be. We asked for a supervisor and was told there's no supervisor for that store. My son ask who do you report to.? We were told our store manager, but he's off on Sundays. We ask Matthew to call him because this situation warranted higher authority. He called Luis and told him the situation, because our Uhaul truck rental was round trip and was due back to Long Beach Uhaul by 7pm. Luis spoke with my son who explained our situation. Luis told my son he wouldn't be in until 7am Monday. Matthew spoke with Luis and explained the what the situation was on his end. We ask Matthew if he had tech support to help. Matthew said he wasn't trained in that area. Luis said he would call us right back in a few minutes and explain to my son what to do next. Luis called back, but seems from the conversation he and Matthew where not on the same page. Matthew said Luis didn't want to speak to us he told Matthew what to tell us.. We had to keep the Uhaul overnight. Our son, our, his help and my husband had to unload this 20 foot truck, because everything that was going to storage was loaded last blocking our bed, our clothes, everything we needed for home. I called customer service and explained the issue he took a complaint gave me references numbers and forwarded messages to the both stores managers in regards to our issues. I was told I'd would be contacted within 72hours We went back the next day and it was clear that these young men are children with NO APPROPRIATE TRAINING FOR THIS AREA OF BUSINESS. THEY HAVE NO VERRBAL SKILLS .WE ASK A QUESTION AND THEY'D SHAKE THEIR HEAD YES OR NO. THEY WHERE WEARING THEIR FACE MASK UNDER THEIR NOSE LIKE IT WAS AN ACCESSORY TO THEIR OUTFIT. NOT ONCE DID THEY USE THE HAND SANITIZER. AND THEY WHERE TOUCHING THEIR FACE,SCRATCHING THEIR NOSE OR FACE, TOUCHING THE KEYBOARD, THE DOORS, COUNTERS, CHAIRS YOU NAME IT. IT WOULDN'T SURPRISE ME IF THAT ENTIRE STORE CONTRACTED AND UNKNOWINGLY EXPOSED OTHERS TO COVID-19 AND THAT'S THE SAD PART. IT'S BEEN A WEEK I WAS TOLD I'D RECEIVE A FOLLOW UP CALL IN 72 HOURS. DIDN'T HAPPEN. MY SON HAD TO LEAVE WORK EARLY TO GET TO THE UHAUL ON VERMONT AND BACK TO LONG BEACH IN RUSH HOUR TRAFFIC BY 7PM. I WAITED TO COMPLETE THIS SURVEY TO SEE IF I WOULD CALM DOWN AND HAVE A BETTER OUT LOOK ON THE SITUATION. THIS UHAUL STORE MAKE ME SICK AND IF IT WHERE ANYTHING LESS THAN POOR IT WOULD SUM IT UP THE SERVICE WE RECEIVED ON EVERY TIME I'VE COME TO THIS STORE. I THOUGHT ABOUT THE SERVICE I RECEIVED 3 YEARS AGO WAS A ISOLATED INCIDENT, BUT. NO THIS IS HOW YOU OPERATE. UNPROFESSIONAL AND NO SKILLS IN THIS LINE OF BUSINESS IS PUTTING IT MILDLY.!!! I'D RATHER DO BUSINESS WITH THE HOMELESS PEOPLE THAT SLEEP AROUND YOUR BULIDING THEN WITH THE STAFF THERE. THREE YEARS AGO I RENTED A STORAGE UNIT SAME FOOLISHNESS. NO KEY CARDS TO GET IN, HAD TO COME BACK THE NEXT DAY BECAUSE THE SUPERVISOR KNEW WHERE THEY WERE KEPT. THEY FORGOT TO TELL ME I NEEDED A LOCK TO SECURE OUR STORAGE, THEY HAD TO COME BACK UNLOCK SELL ME A PADLOCK. THEY LEFT US STANDING OUTSIDE THE STORAGE, DIDN'T ASK IF WE UNDERSTOOD WHAT WE WERE DOING. THE MORE QUESTIONS I ASKED THE FASTER THEY GOT OUT OF THERE. THE MORE I DO BUSINESS WITH YOU THE MORE I UNDERSTAND HOW YOU OPERATE. THE ATTITUDE OF THE STAFF IS TAKE IT OR LEAVE IT. IT'S YOUR CHOICE. BUSINESS AS USUAL. IF YOU FIND A MOMENT PLEASE REACH OUT TO ME WITH A CALL. I'D LIKE TO HEAR YOUR SIDE.lorraine n. | Premières impressions
Le client n'a pas laissé de commentaire.Alvin K. | Expérience générale
The staff was very frientdly however there was a very long wait . More staff should be added in during the peak hours. In addition due to the issue with my storage it really increased the wait time for otheraannie m. | Premières impressions
It was a cool stay . Just too expensive for a college student moving home ..tynnia t. | Expérience générale
Le client n'a pas laissé de commentaire.Curtana F. | Expérience générale
Customer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...Valdesha r. | Premières impressions
Staff took care of my needs all the way. Thanks!sharekia m. | Expérience générale
Le client n'a pas laissé de commentaire.Hidalia F. | Premières impressions
Le client n'a pas laissé de commentaire.shonte g. | Expérience générale
Le client n'a pas laissé de commentaire.johnny r. | Expérience générale
The ladies are wonderful.Linda w. | Expérience générale
In recent years it has been very hard to reach this location by phone directly. That's fine it you are paying for storage.FRANK D. | Expérience générale
The facility was disgustingly dirty, I got half way into moving my stuff in when I notice a cockroach the size of my palm. Then I began to notice dead roaches all through out the facility. I was charged when I wasn't supposed to be for my first month and I had to extend my rental reservation and move all of my belongings out of your storage because it was not properly maintained for users. Beyond disappointing and an incredibly stressful day. Also, the young man didn't know how to do his job. He had to call his manager every five minutes. He was helpful and assured me I should not be charged for my extended reservation and I will be refunded fully for the unit I do not have. But as such a large company you really should have better systems in place for your locations to run smoothly. Today was a serious joke.Taylor P. | Premières impressions
Cockroaches infested my stuff. It looked good before I rented but a few months later infested and paint chipped on all of my stuffcorey w. | Expérience générale
Le client n'a pas laissé de commentaire.Ann H. | Expérience générale
Luis is the greatest person ever! His staff is very helpful and nice :-)TOM M. | Premières impressions
The only reason I would not recommend this place is that your prices are WAY too high. I was only here due to the 30 day free storage after an out of state move.Wendell P. | Expérience générale
GOOD JOBRandy B. | Expérience générale
GOODRandy B. | Premières impressions
I don’t think it’s fair to not prorate the fees when moving out ...Melanese N. | Expérience générale
It was a great storage unit ..I Appreciate the customer service and all ..thank up guys once again...continued to be of good service to your customers..have great dayTammy W. | Premières impressions
The staff and hours were beyond par excellent. The facility was very clean and well maintained. The storage lockers themselves could have been better. Shoddy wood construction.David P. | Expérience générale
The ladies running the place were so nice, helpful and very pleasant. I was told it "wasn't a good neighborhood" but the neighborhood is clean and the people are nice.David P. | Premières impressions
Everything was niceJosephine S. | Expérience générale
Staff was always helpful & facility always cleanjuanard g. | Expérience générale
Great!james w. | Expérience générale
bonMeiko H. | Expérience générale
If this facility had more large walk-in storage it would be awesome. The manager Dee is awesome.Andrea H. | Expérience générale
No commentswesley r. | Premières impressions
Manager does not have any reposobilitty with his job.Heongjin Y. | Réservation
Enjoyed my stay.Robert L. | Expérience générale
D and her staff are great! Very accommodating and always friendly! MerciDeitra L. | Expérience générale
Mice got into my storage. Some damage. Many droppings.rich h. | Expérience générale
It was clean, quiet and there was always a cart and moveable stairs available!La Shay S. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!