Customer Reviews for U-Haul Moving & Storage of South Montgomery

Évaluation :

2

I put gas back in the truck and the man still charge me for gas even though I put more then what was required.

Évaluation :

5

They were very professional. And even though it was very close to closing time they didn't turn me around, he took the keys and did his job. I'm so grateful for the hospitality shown here I will recommend and use again. Thank you to the staff who helped ❤️

Évaluation :

5

I loved this U-Haul facility and I will definitely be back for any storage or U-Haul needs .Keep doing what you guys are doing .

Évaluation :

5

Know what you need and want .check ahead of time you Need and reserve the rest is simple and easy

Évaluation :

5

The young man that helped me was very helpful and polite.

Évaluation :

5

Friendly service, no waiting, and they had everything.

Évaluation :

5

Nothing customer service is good.

Évaluation :

5

Thanks! everything went well,

Évaluation :

2

I had issues with the online app & paying my monthly fee and I was never assisted just only told a new price

Évaluation :

5

U-Haul on southern Blvd is a great place to go good customer service friendly and helpful..

Évaluation :

1

The worst experience ever. The biggest rip off Ever. I should be refunded back money. And not only that now I'm being harassed with two emails a day trying to charge my credit card for a storage unit I don't even have. I actually have three weeks left on my storage.

Évaluation :

5

Rien

Évaluation :

5

The young man was very helpful. I am older and I couldn't get the check in stuff to work. The we're closing but he took the time to stay late and help me return the truck.9on the phone.

Évaluation :

5

Not a thing good experience

Évaluation :

1

Stolen my tv

Évaluation :

5

Outstanding support and customer service.

Évaluation :

3

Returning after hours the website was a issue because it didn't want to load.

Évaluation :

5

Great customer service, well maintained facility.

Évaluation :

5

Just keep doing what you're doing

Évaluation :

5

Everything went well and I will be returning in the upcoming years

Évaluation :

5

Everything was great!!!

Évaluation :

5

Aaron, employee @ this location, was amazing! He was doing everything - checking in the customers - making sure the vehicles were clean - he did everything from A-Z by himself.

Évaluation :

3

Truck needed mechanical repair. Slow, sluggish, added additional stress to the moving job. This was the second truck I was given, and it had the same problem.

Évaluation :

5

Please fill tank before returning trucks

Évaluation :

5

Try to have trucks in when you reserve.

Évaluation :

3

The truck utilize was not in the best condition. The radio did not work and a broke light was in the inside. I was afraid the truck will stop on me, it is not running properly.

Évaluation :

1

I have rented twice within a 3 week period. Each time there was a problem after my rental. I was charged additional fees after the fact. The first rental they stated we did not turn the keys into the drop box. When we asked for a copy of the surveillance video, that quickly changed. This time I rented again and did the same online check-in with no problems. Now, I'm being charged an extra fee for cleaning. That could have been corrected at the time of check in with the sales associate. He never stated their was anything wrong with the vehicle. He waited until I left to add additional fees. This is very unprofessional business practice. I guess uhaul is training its associated to scam customers with any charges possible after the fact.

Évaluation :

3

Speed up

Évaluation :

5

The service was great. Very helpful and friendly.

Évaluation :

1

Service is very poor and does not provide what is asked for, I reserved ahead and still didn't get what I requested but still had to pay full price plus extras. Not good Service at all.

Évaluation :

3

the cost of $200 that i was charged was unexpected and the truck was really worn. there was a problem with a piece being detached from the frame of the drivers door and kept getting caught in my foot. I really had to be careful not to get my foot caught while stepping out. I felt like it did not make a difference if it to your attention. hopefully it can be corrected or fixed for someone else.

Évaluation :

1

I dropped my vehicle off at 9:00am as scheduled. The hitch was installed within an hour. However, the electrical harness took an additional seven hours while my family of 3 small children waited in a cramped truck all day. The technician was not familiar with electrical work and the employee who was supposed to be familiar (the manager) was not there. I saw where the employee had cut through several wires on my vehicle (2023 Hyundai under factory warranty) during one of my check-ins. This was after he had told me he was the “rookie” and not usually the installer. I was never able to speak directly to the manager after repeated visits and calls, even after being told the manager would be there. Additionally, after all that time, when I was told the vehicle was ready, the trailer lights did not work at all (tested on two separate trailers on the lot). I would have respected being told they could install the hitch but could not install the wiring harness, instead of being insulted by continued excuses and no help from management. A vehicle specific wiring harness (not offered during the appointment) could have been used and would have required no cutting into factory wiring. My family has always used U-Haul services, but this was an extremely frustrating experience and I will never recommend hitch installation to family or friends.

Évaluation :

5

The customer service was excellent

Évaluation :

5

I always use this location when I need equipment, staff are professional and very helpful.

Évaluation :

5

Very good help

Évaluation :

3

Agent Brandon was fine - If it had not been for him it would have been a total disaster. The Lady there actually didn't know how to do correctly checking us in - so getting a reserved truck as per the reservation was a problem till Brandon stepped in and got things straightened out. Took about an hour to get pre-reserved truck. It was dinged up all over but they said it was noted for the record and we would not be responsible. Then when we got the truck home and tried to start the second time - we had to jump it off -I think the battery was ok it was an ignition problem. Later it was a hard start - took about four tries. Other than that truck ran fine and served the purpose for which we rented it. Check in was ok.

Évaluation :

5

Reasonable price and friendly professional staff

Évaluation :

3

Some of the items I reserved online weren't available in the store and I was not informed until I arrived at the location. They are friendly and helpful, I would use them again.

Évaluation :

5

Customer service was outstanding thank you guys

Évaluation :

4

Organize the parking lot better and fill in some of the pot holes. Otherwise, the place is good.

Évaluation :

4

Nothing. Everyone was friendly and helpful polite.

Évaluation :

5

S.O.

Évaluation :

5

Service was amazing. Your staff is very friendly and well informed. They gave me peace of mind concerning my storage needs, so I could focus on other things. Moving is not fun and can be very difficult, but Uhaul made it simple. Merci

Évaluation :

5

Excellent Service.

Évaluation :

5

Excellent, professional service. Great location.

Évaluation :

4

The parking lot needs maintenance.

Évaluation :

2

The staff was not friendly at all. Dee (I think that was his name) seemed very unconcerned about anything.

Évaluation :

4

S.O.

Évaluation :

3

I used the self checkout process, and the application kept freezing up and shutting me out. There was no way to go back to the previous page so I ended up having to live chat with a representative to figure out how to check out my vehicle. Additionally, my vehicle smelled of cigarette smoke.

Évaluation :

4

The truck was well used but clean. Sounded like it may have a hole in muffler

Évaluation :

4

Thank you for having what I needed when I needed it.

Évaluation :

5

Would be helpful if the website mentioned when booking that you need to buy a U-Haul lock for self-storage. That was a slight surprise extra cost (but not a huge deal).

Évaluation :

5

The guys at Uhaul are the best. Dont take my word go rent and find out for yourself......

Évaluation :

2

Please have the equipment that is reserved available

Évaluation :

1

I had a storage unit and I fell behind I talked to the manager Brandon and he extended it for 1 months when I call to explain what happened the employee in February told me my items would be sold so I did not worry about it because at that time it was little over two hundred dollars. Two months later I got a notice from until about payments on the unit. I answer all emails gave them my new address and phone number two different times. I called the unit and requested to talk to Brandon and I got no results. I was transferred to a place in the company when the phone is busy and left msg. The gentleman I talk to said I could not make double payment to catch up. I am a disabled vet that cannot afford that much and now I think they gave me the runaround until the bill got high as it is.i have moved 50 or more with uhaul and did not have problems but I guess it went to the wrong site and got cheated. I tried to catch up but no one would answer or get back with me. Thank you for hearing me out.

Évaluation :

1

Not add excessive milage, better fleet and make sure the calculations used to indicate fuel reserve is accurate! I trusted this location & they absolutely took advantage of me during an already stressful situation!

Évaluation :

5

Excellent customer service, helpful, patient, and kind D. Love

Évaluation :

5

Very good

Évaluation :

5

Service was great, I was able use truck on time but was not the size I wanted. Truck's transmission seems not working properly. Other than that, Everything was great

Évaluation :

5

Steven was courteous and professional - mad a trailer size change without any discourse. Makes U-Haul look good as a company.

Évaluation :

1

Aaron was excellent, best customer service ever . He was so attentive and knowledgeable. He was very polite and helpful. He is the epitome of what great customer service should be. I don't know the other young man's name that was working but he was great as well. We had a box of trash that needed to be discarded but the dumpster was on the back so he told my husband just leave the box at the door he would make sure it was discarded. We are older people and that ment a lot to us.

Évaluation :

2

The first store we were at one of the workers was rude to everyone. From the phone to face to face. Trk wasn't available so we were sent elsewhere. I think next time I will attempt to find another way to move things. 0,99cents a mile is a killer too.

Évaluation :

5

The worker was very helpful doing the process of get the storage and rental truck. I appreciate his kindness and being respectful, it goes a long way for repeat business. Thanks

Évaluation :

4

To be able to use debit card on all rental would be great.

Évaluation :

5

I couldn't move in until the 15th, and I didn't have any problem to update and change my move in date on the Internet. I love how it's very user friendly! The place also looks great but the storage site was a little bit too warm. I'm not sure what the temperature was, but it's not cool enough.

Évaluation :

5

Helpful and kind

Évaluation :

5

All was good. Store manager was well mannered. Keep it up. Thank you.

Évaluation :

5

Quick and lower cost than initially estimate

Évaluation :

1

Unprofessional employees did not take time to go to truck with me just told me where truck was parked.

Évaluation :

5

Brandon and team provided superior service

Évaluation :

5

There's no other place I would rather be than with this U-Haul facility, they're so nice and courteous and always go above and beyond their means to help you....

Évaluation :

1

I will never ever use your storage again because my storage was March 28th,2023-April 28th, 2023 and I paid it early because I didn't exactly when I was moving. So I got my things out the storage on April 1st, 2023. I didn't use the storage but 3 days after my storage was due. And couldn't get a refund for the remaining days I wasn't going to use the storage. I feel like that was a ripoff. A $147 going down the drain

Évaluation :

5

Very satisfied I recommend any & everyone to try this location

Évaluation :

5

I will come back if needed

Évaluation :

5

they were great

Évaluation :

4

Parking lot for outside storage needs maintenance. Too many holes. Customer service and the manager at this site were always helpful and friendly.

Évaluation :

5

good spirited people..thanks for the help

Évaluation :

5

Great facility and great prices in the unit. Thank you all.

Évaluation :

5

They were very nice and helpful and didn’t mind us joking with them

Évaluation :

5

They were so nice and friendly and they were laughing and talking to us , made us feel so comfortable

Évaluation :

5

Steven and one other was great. Brandon was not really helpful no return calls. Need better training

Évaluation :

5

I had a great experience

Évaluation :

5

They worked with me on getting my belongings when I thought it was lost

Évaluation :

5

Everyone at this store displayed excellent customer service skills and was very courteous and professional. Especially the manger, Brandon Hunter, who made a very stressful transition go more smoothly than I could have ever imagined. Please let Brandon and the others at the store know that their hard work and professionalism is much appreciated.

Évaluation :

5

Awesome staff......

Évaluation :

1

f u c k y a l l

Évaluation :

5

10/10

Évaluation :

4

Just need to be clean out every move out other than that it’s stra

Évaluation :

4

Difficult lock latch. Hard to get latch in slot to secure with lock. When really busy, which seemed to be most of the time, it was hard to get assistance. Need more trucks for one way.

Évaluation :

5

Manager is exceptional.I will definitely be doing more business there in the future

Évaluation :

4

- The staff is always helpful and goes the extra mile to make sure the customer gets help no matter the situation.

Évaluation :

5

Very professional

Évaluation :

5

The staff was very friendly and the manager Brandon was always friendly and helpful

Évaluation :

5

They was helpful and they assisted me with my service

Évaluation :

5

Top notch storage facility experience. Who would want to use any other storage facility. Well done!

Évaluation :

4

Process was easy and the staff very professional and welcoming

Évaluation :

2

My unit was broken into I had to move out a lot of my belongings was missing

Évaluation :

4

Very clean facility. Staff were friendly and kind.

Évaluation :

5

The Gentleman Agent Joe was very polite and willing to answer all my questions and was very courteous!