Customer Reviews for U-Haul Moving & Storage of South Mountain

1 060 évaluations

340 E Baseline Rd Ste 30   Phoenix, AZ 85042

(623) 209-7357

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(623) 209-7357

340 E Baseline Rd Ste 30
Phoenix, AZ 85042

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

DARNELL R. 
Évaluation :
5

Great Service

jose Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anna w.  |  Expérience générale 
Évaluation :
5

Just keep doing what you're doin!

CYNTHIA V. 
Évaluation :
4

I will highly suggest this location to take care of their uhauls as the vehicles provide them a way to sustain the business. My vehicle was okay. The cargo van seemed like nobody cleaned it after the previous person used it. The front left tire was so low and they knew but meh! Little details that make your branch different from others around!

Angelica U. 
Évaluation :
5

Very easy check in and out. Very professional attendants! Love using this location!

John C. 
Évaluation :
3

Expensive

John L.  |  Expérience générale 
Évaluation :
5

🙏🙏🙏👍👍👍

JESUS F. 
Évaluation :
5

the only thing i was displeased about, was about the blankets i rented. i took them, but didn't use them, but was still charged. they come wrapped and i never even opened them. brought them back the exact same way, but was still charged.

ARTURO D. 
Évaluation :
1

Reservation made 3 weeks prior, but Truck was not ready, equipment requested was missing ( no dollies). Manger at facility was very rude about it all and could caee less. Had me take truck and come back later to see if they could find me a dolly to use, then chsrged me for the extra mileage and gas on truck. Not a great experience.

BRIAN N. 
Évaluation :
5

Not a thing. The customer service was exceptional. Which made pick-up and drop-off was quick and easy.

ARLENE J. 
Évaluation :
5

Workers here are very helpful and lookout for the customers needs!

jacob e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahsan A.  |  Expérience générale 
Évaluation :
5

The customer service I received there was excellent and the staff was very helpful. I rented a trailer there as well and great service. Thanks

David L.  |  Expérience générale 
Évaluation :
5

Customer service was excellent and you're my first choice when it comes to renting trailers because of that and the ease, helpful staff. Thanks Dave L

David L. 
Évaluation :
5

The only thing is I declined the insurance and it was put on anyway I saw it was on my bill when I came back and they couldn't refund by $8

Gary S. 
Évaluation :
5

Don't understand the charges. $19,95 a day for the truck, plus $0,99 cents a mile, plus paying for the gas upon return seems a little steep. I used the truck for 4,5 hours and scheduled for 5 and was told if over the scheduled 5 hours my payment would be adjusted. Why? Your fees are confusing $180 dollars for 5 hours doesn't equal $19,95 a day even with the insurance seems like a bait and switch tactic.

TERRY T. 
Évaluation :
5

Everything was great. Steven was very helpful and polite.

ANGEL B. 
Évaluation :
2

This is the first time I've ever had a negative experience with UHaul. For starters, this location which is normally well staffed only had one rep at the counter. While the rep was very helpful it was obvious he was overwhelmed. To make matters worst I was later told the facility closed at 7:30 pm and customers could not access the location. Something I had never experienced at any other UHaul storage facilities and very unacceptable. When i expressed my concerns I was told people were caught sleeping on site. If true, you hire security not limit access. I was very disappointed in my experience and would not recommend this location to anyone.

Ayesha B.  |  Premières impressions 
Évaluation :
5

Great and friendly employees who know what there doing. I will recommend them to anyone.

JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Belinda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james c.  |  Premières impressions 
Évaluation :
5

This location is very accomodating. Large facility with all the bells and whistles! This U-Haul has a huge inventory and a very professional staff. Highly recommend this one!

JAMES G. 
Évaluation :
5

Inspect trucks for water leaks. Ruined a lot of my belongings.

brian A. 
Évaluation :
4

Easy pick up by mobile except they should give a heads up on where truck is waiting. Return was AWFUL!! Mobile app not working. Didn't upload photo of mileage after 5 tries. Was overcharged and had to call the next day. Customer service didn't help at all the night if return. Waste of an hour!!

martie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Passion S. 
Évaluation :
5

I meet with kevin ,He taken care of me good.

Kihun S. 
Évaluation :
5

You were awesome and staff was very helpful and knowledgeable. It made my moving so much easier thanks to you!

KATHERINE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOELLE K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDRIA W. 
Évaluation :
4

Everything was convenient. The far walk had me worried but there were plenty of moving carts to help!

ASHLEY D.  |  Expérience générale 
Évaluation :
5

I get the "round trip" discount is not as profitable for you as one way rentals so you move the rental location to a less popular location at the last minute (day before rental). That does NOT work in my case, and if it happens again I will not rent from U-Haul for the remainder of my planned 5 rentals. Other than that, this was a 'perfect' rental. Oh, one tiny thing, could not adjust the right side mirror correctly. Asked U-Haul rep, and he couldn't figure it out either.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tiffany B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

I am downsizing from two units to one. I'm still therelove the facility…it is safe

JESSI M.  |  Expérience générale 
Évaluation :
5

It just takes more time than expected to return my deposit

JINETHA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY C. 
Évaluation :
1

Customer service was terrible

RONELLE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kamilla G.  |  Expérience générale 
Évaluation :
5

After hours drop off was extremely convenient and easy to do!

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josephine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyiease S S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO H. 
Évaluation :
5

The woman who helped us today was amazing. I had PM instead of AM. We were in dire need of a truck and she made it happen. Janelle was amazing.

DENNIS L. 
Évaluation :
4

Your return person presents with an attitude, expects the customer to park the returned vehicle perfectly. If not he displays a long face is critical of the way customer's family parks and is insulting. He looks very unhappy and bothered as if he was "in male o pause."

GARY S. 
Évaluation :
5

Great customer service!!

Robert O. 
Évaluation :
5

The young man who helped me was very professional, very helpful! Cant remember his name but he was a slim guy with dreadlocks! Thank you!!

Warren M. 
Évaluation :
5

Every one was professional and courteous, experience was great!

JULIUS L. 
Évaluation :
5

There was a poison thing in the unit.

Crystal O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JLandon N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cristobal A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Collette W.  |  Expérience générale 
Évaluation :
5

Check wheels alignment or tire balance Rolling door needs to be greased to hard to opened Doors hinds also need to be grease Other than that truck is ok for local rentals

Heriberto C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Israel O.  |  Premières impressions 
Évaluation :
2

For the Third time, at this location, I received a call a couple days AFTER RETURNING the equipment asking if I was going to return it. I mean if the guy on the lot returning equipment cant perform a simple function as closing a rental he should be fired. 3 TIMES This location has misplaced my rentals AFTER returning them! Get your shit together. The first time this happened they threatened to call the police and report it stole!! That has nothing to do with me.

THOMAS M. 
Évaluation :
5

Exceptional customer service provided by all of the employees at 340 E Baseline Rd.!! Especially Jannelle Fowler, she went above and beyond!! Thank you for the great experience! The Olivas Family

Israel O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Excellent customer service!!!!!

Michael C. 
Évaluation :
5

Great customer service at pickup and drop off! Much newer and nicer vehicle than the last rental from a different location. Very clean and organized location as well.

Kurt B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALONNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEVI D. 
Évaluation :
2

I think this location needs to implement a process for dropping off the trucks. When I brought mine back there was an employee in the parking lot who said he would take the keys and “take care of it” aka checking it back in. The next day I receive a call saying that the truck key is lost (they thought *I* misplaced it..) and that the truck is still under my reservation. Instead of watching the camera or looking harder / asking employees who were there I they chose to call me and give me a heart attack in an already stressful situation (as I imagine moving ALWAYS is.) I explained the keys were given to an employee / gave a description of him. Maybe ten minutes after getting off the phone I get a call back that they found the keys… Unnecessary stress added for no reason..

LA D. 
Évaluation :
5

Best customer service I have ever had. Store was very clean. Employees were very helpful and polite. Would definitely rent from them again.

CAMILO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH C. 
Évaluation :
5

Great service

Nicky G. 
Évaluation :
5

Change hours so customers can return trucks with no hassle

SUSAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald P.  |  Premières impressions 
Évaluation :
3

Lousy service, incompetent staff, dishonest, will tell you one price and then overcharge you a different price, again and again. Taking our business elsewhere.

Brandon B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRINA F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LASHANDA C. 
Évaluation :
5

Wish all uhauls had a dolly

SUZANNA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
4

All the staff were helpful except for onw who rold me there were no 5x5 units available. I asked again with another agent agent and found out there were units available. Every other assoicate were very helpful.

David L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONI R. 
Évaluation :
4

The owner is such a nice guy.

C T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE W. 
Évaluation :
3

I suppose all locations are similar. We had a bad experience, however, when driving down the road and the trailer we rented came off. When we picked up the trailer, we were told by the associate that HE had to attach it and he did. However, he obviously did NOT tighten it enough. Thank goodness for safety chains and that we were not on the highway anymore when it happened, because that could have been really bad. The trailer came off and hit the back of our truck. We had to come to a stop in the middle of the road. I would recommend more training for your associates or some type of tightening tool to use.

GLORIA A. 
Évaluation :
5

Need to have a better way of tracking things when they get delivered. Don't like getting phone calls every day for 3 days from someone looking to see why I haven't returned the equipment

JOSE R. 
Évaluation :
5

Kevin and Amerie provided the greatest customer service. They were very professional.

gene E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIANA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristobal A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHRISS L. 
Évaluation :
5

I pulled the 5'x8' trailer nearly 1000 mile. It was smooth & easy. Je la recommande fortement.

MITCHELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLEE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAMMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARMEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORVILLE WARREN C.  |  Premières impressions 
Évaluation :
2

Truck was dirty, customer service representative wasn't very informative..

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND A. 
Évaluation :
5

Very friendly and knowledgeable about the rental

BETTY M. 
Évaluation :
1

There were several things that happened where U-Haul failed repeatedly to uphold the contract and services I paid for. First, the truck I rented was not ready at 5am, unlike I reserved it. It was scheduled for a hand delivery and I had to wait until 7am when the location opened. Besides going against the agreed services I expect from U-Haul, this had an impact on my small business. I rented to U-Haul to transport my equipment to a farmers market that began at 8am. The failure from U-Haul to have the equipment ready at the reserved time caused be to be at the event late, for which there is a $50 fee. Additionally, I wasn't able to start operating until around 9 a.m., so I lost revenue from the morning rush of customers, an estimated $300 loss for me. Then, the rate that U-Haul charged was $0,99 per mile, which was against the agreed upon rate, which was $0.69. The rep who spoke to me at the store said he didn't understand why my truck wasn't ready for pick up at 5 am, and that I should request this be investigated. I'm requesting an investigation on what went wrong. And I want a full refund for the $49 I paid for this reservation and a full refund of the financial damages U-Haul's failure cost my business of $350 (this doesn't account for the damages to my reputation and brand, by the way). Please escalate this request immediately and contact me to follow-up asap.

Angelica U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCKY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC J. 
Évaluation :
3

The staff was unprofessional. They never asked to see and ID or went over all the info they had on file in ase anything was incorrect. When I told them something was incorrect after seeing it on the printed paper, i was told "oh just come in one day and we can fix that". I mean come on, I'm standing right here just do it now. Very lazy…

Andres S.  |  Premières impressions 
Évaluation :
3

The customer service rep was not overly friendly. BUT it was toward the end of the day and he was probably ready to call it a day.

Monica W. 
Évaluation :
5

The checkin was quick and easy. Returning the truck was also simple.

WENDY K. 
Évaluation :
5

Only issue was that the trailer had a brake light that was burnt out. Small safety issue but regardless service was excellent.

paul H. 
Évaluation :
5

Put key return in a safer place in front of store

FRANK G. 
Évaluation :
3

Reserved a 26 foot truck 2 weeks in advance. The day I picked up a 20 foot there were 2 there. I ended up not fitting everything. And then charged for going over millage after explaining my drive the lady told me I had plenty of miles for the trip. Very disappointed

Derek S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHER P. 
Évaluation :
5

Excellent service à la clientèle

CHRISTIAN O. 
Évaluation :
1

Unnecessary charges were charge to my account. Car was returned, was stolen and I was charge with the fees after seeing it on camera that was clearly stolen and it was reported to the police. I was charge with the gas etc. that the thief has caused. I need to talk to costumer service ASAP. I was not satisfied with my experience.

KIMBERLY C. 
Évaluation :
3

There is no name on any door that says uhaul. There 3 doors to the building, very confusing. The key drop for 24/7 checkout is not easily accessible or even pointed out where it is.

LUCAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alyssa c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paulo r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tami M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asia M.  |  Premières impressions 
Évaluation :
5

Staff was very clear and thorough when explaining where everything was located and how to access the facilities. I was very pleased. The only downfall was that 2 out of the 3 doors were out of service which made moving in a bit more difficult but that is on the facility, not on the staff.

Yvette P.  |  Premières impressions 
Évaluation :
5

Me gusto el trato amable de la persona que me atendió

Ernesto N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chyna C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanne K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABDUL S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kamilla G.  |  Premières impressions 
Évaluation :
4

Great location, great folks working . Very under staffed but, they did the beat they could do to take care of everyone.

William H.  |  Premières impressions 
Évaluation :
2

Went in to get my unit and even though there was a very long line and about a 30 min wait....the gentlemen behind the counter were very nice and helpful. However, when I went to move into my unit....it had a sticker stating "needs cleaning." So I went to the office to inquire. When I walked up there; I asked a young african american male to assist me.... he replied back with "yo no hablo espanol." And began laughing (In front of another customer) I repeated that I needed help and he said it again. Not sire if he was being racist or trying to be funny but I thought this was being very disrespectful. I need this unit but I will never recommend this place to anyone for that type of service.

Mary L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W.  |  Premières impressions 
Évaluation :
5

No comments

Lionel V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Collette W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARROLLE P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna P.  |  Premières impressions 
Évaluation :
5

Gentle that helped us had upmost best customer service skills. Great experiences with this south mountain location. Great job!

brian a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY K.  |  Premières impressions 
Évaluation :
3

We should not be charged an additional charge for 24 hour access to get into our unit because some people do work pass the time you close at seven.

KATHERINE M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serena M O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy B.  |  Online Move In 
Évaluation :
5

merci

YSELLA E.  |  Premières impressions 
Évaluation :
4

Convenient, smooth checkin, friendly service

mark k.  |  Online Move In 
Évaluation :
5

The General Manager was great. Thank you Mr. DeAriane Loggins

Antonio P.  |  Premières impressions 
Évaluation :
5

The gentleman who assisted me was extremely helpful and knowledgeable. He was patient and pleasant, I enjoyed my experience.

Georgia T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PENELOPE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew b.  |  Premières impressions 
Évaluation :
5

Very spacious and clean from the parking lot to the storage unit. The staff was very friendly, helpful and knowledgeable of the company and answered every question perfectly. I forgot his name but he's the black guy that was there around 11am on the 25th, that's who helped me.

Skye H.  |  Premières impressions 
Évaluation :
1

The staff = very good. This is however a former H-depot or Big box store and so you cannot easily drive up & unload big items . We had a 3 bedroom house & my 2 children and I TRULY struggled to get our stuff through a smaller (like a front door width) back door of facility. I was told ALL the front units near the double doors were 'in use'. They should advise location of doors & size in the climate controlled areas. It's COVID times and everyone needs storage - but not a great choice for me . I advise go and "see" units available FIRST! It IS however SPOTLESSLY clean.

EMILIE B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROSE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dawn b.  |  Online Move In 
Non les évaluations ont été soumises pour cet établissement.

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