Le client n'a pas laissé de commentaire.
BILLY F.Customer Reviews for U-Haul Moving & Storage of South Shore
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I love Denise personality she's great easy-going make you laugh while you're waiting there.
PATRICE W.I have rent trucks there in the past. My only complaint is with the drop off after hours. The website gives your instructions how to drop off the truck , however; the website only works for androids phone and not IPhones. I spent and hour and a half in the rain waiting for someone to pick up the phone then got disconnected. Went home and tried again, wait another hour and went someone finally answer, I was asked if I was still at the location.
YVETTE W.Need more people in there it was one person on sunday
ANTOINE S.Horrible from start to finish!
ANTHONY L.Make sure the customer service person has the correct gas and mileage of the vehicle I didn't check the mileage and was charged for 150 that I didn't drive I have never put 150 miles on a vehicle since I've been renting from uhaul i drove downtown chicago and back witch was only 11 miles one way, So to say that I will not recommend or use Uhaul every again.
Ricky F.Better check out staffing
ROBERT J.The truck ran raggedy and the radio did not work.
ALPHONSO J.Great manager and staff. Very helpful, will definitely chose this location over any other. Pam-Don B.
DONALD B.Morning manager with on the spot! Had to run to customers at the same time, with no confusion! Afternoon or evening manager, very polite and helpful! And gave me a couple of pieces of candy.... you have some great employees on 71st by Stony Island Avenue
THOMAS O.Every time I go to this location the personnel are charming, friendly and helpful. The trucks I've rented have never given me any problems and are kept up. The only thing is that there is always so many people and waiting time is a bit long. But overall very excellent.
ROSA P.Very friendly staff and well versed with the operation. I am a repeat customer.
JAMES B.I reserved a 26†truck a few days in advance. When I arrived I was told that the truck that I reserved was not available. So I asked if there was another size available. I was told there was NOT. However I could receive a call when something becomes available around noontime. I was told that I would have a fifty dollar credit due to the truck not being available. I made a reservation for the next day. The truck was available upon my arrival on that day however the lady at the desk stated that she had no clue about me being credited the fifty dollars for my previous reservation not being available. She wasn't really interested in helping me figure things out! I returned the rental truck at approx 5:30pm. I was told by a male employee to take the keys and put them in the drop box outside. I received my bill and notice they charged me twenty dollars for a after hours fee. I'm very outraged by this due to the fact that the truck was returned before the time that I agreed upon(6pm). Due to the employee being lazy and not wanting to deal with me at the desk I have to pay out twenty extra dollars. This is very bad business.
Lori S.Absolutely no issues
ROSCOE H.Good service, I've been coming here for years, prob best facility on the south side
NAAMAN L.Make more space for parking your vehicle available
PIERRE F.Hire more knowledgeable and efficient staff.
DURELL M.Very professional people with good attitudes & very helpful. Everything from picking up the truck to bringing it back went very smooth.
Twana H.there's always room for improvement but honestly I don't have any complaints,everything was handled w/ease and professionally. I absolutely think that ms Patterson is the fastest and best customer service rep ever
Kimberly B.The final bill was a little higher than expected. Bit I was fine with that.
William M.Your staff was very polite and knowledgeable and helpful
NORA W.Not enough personnel for the amount of customers to be serviced. Extremely long wait times
JIMMY R.S.O.
Markeitta G.the staff were friendly and the equipment was ready to go. I did everything on line and they had my order ready for pickup upon arrival
NOVELLA H.Carolyn Bowers was quite accommodating.
CHARLES D.Nothing. Its always so pleasant to go there and interact with your staff. The trucks are maintained and clean.
ROSA P.Let customers know there is a wrong drop off fee after they've told you they wanted to change destination and you don't change it
Lawanna B.Communication is the key
Bonita W.The secco in person was excellent. Reserving equipment online should be more accurate; customers shouldn't be able to reserve equipment that isn't available. Thanks to the rep I was able to receive a truck.
Nikeya F.Just hope that next time the fuel wouldn't be empty, because I was told it had 1/4 tank of gas but it was empty, and yes, I took a picture, but didn't submit because it was returned after hours and i didn't know how to present it, but i did tell one of the representatives when I first got the truck, I just had a time frame.
ZOE M.UHaul website for registration needs some user experience updates. I found it not as user friendly.
RICHARD H.MORE PEOPLE AT THE CHECK IN COUNTER.
DONALD B.The county people were very helpful kind considerate and very patient I like that thank you very much you all
BONITA J.We waited about 10 minutes for help but someone approached us, checked vehicle, mileage etc and we were on our way. Courteous and quick. Had a clear sign for equipment drop off. No issues.
Wanda D.We had to unload the truck and push everything up the ramp the elevator was not working and they said they didn't know when it was going to get fix but if we had to push everything up the ramp they should've gave me a discount and the young man with the glasses stay on his phone he was texting and it took him a long time to help me
Darlene D. | Premières impressionsLoading elevator has been out of order for 3 months.
LeeTerry M. | Expérience généraleThe Truck Return App Dose not work Correctly I always have to call the 1800 number to complete my truck Return. And I have Been Over Charged twice in the last 2 months. I was refunded the Money but it's very Irritating to have to keep call the 1800 or the 1877 number to have someone Make Correction. If you Could Improve / Stop this from reoccurring I would be truly Grateful. Respectfully Carlie Williams CarlieWilliams84@yahoo.com 312-772-7442
CARLIE W.When i called the sells person one price and i got to the the store it was another price not fair
CAROLYN B.Great Customer Service & thanks so very much & Yes, I will be recommending customers soon!
KAREN W.Service à la clientèle
OTIS M.Arrive earlier than your anticipated reserved time, this is either a really busy location or a poorly staffed facility.
Alexander B.Make it easier to return the trucks I did my drop off and left my phone at home when I brought the truck back , glad the same person was there that I got the truck with when I brought it back I told him my situation and he said just put the key in the box he remembered me, but still needs an easier way to return trucks not doing it by phone I think.
RALPH R.Everything was ok
LILLIE W.These people are crooks. They doubled all of the charges and charged me for dollies that they didn't have in stock. CHECK YOUR RECEIPT. They thought they could sneak it by me on my credit card statement
Joshua D.Double check everything
MELVIN J.why did you charge me this
zecheng G.Make sure all vehicles are gassed up for use I put 80,00 $ in that vehicle
CRYSTAL D.For some reason your App was not working properly. The in store crew was excellent.
JAMES M.Staff was super friendly & knowledgeable, service was outstanding. Uhaul really surprised me with user friendly technology makes checking out with ease!
SABRINA C.There should be somewhere for the customer to park while renting. The employees are always pleasant and knowledgeable.
REGINA H.I think it's unfair that you'll charge me 25 $because when I dropped off my truck before midnight I couldn't get on the website to do a self check in .so you are charge me 25 $and I think that's not fair
Taiwan S.Customer Service here is Very poor, they need good customer service skills . That location is very poor it needs a upgrade there. And also make sure that the workers they take care of there customers by putting on the equipment for the customers.
MARVIN H.It is too dangerous for Late night cabin pictures for online truck return. The lot is Not well lit and not secured for you to request the customer to put their life in danger standing outside of the vehicle to take cabin pictures.
LISA J.Make check in easier.
MARIA J.When getting a quote online, it should add the deposit on the charges so that there are no surprises when coming in to rent. 2, improve the app, I tried taking pictures for milage verification and it kept kicking the pics, although they were clear. Outside of that, y'all good
TERRANCE W.I'm good no complaints
JESSE D.Nothing at all keep up the good clean work !!!!
RICKY F.All good the only thing that the line is long and agent wasn't friendly at all.
EUPHEMIA N.THE MANAGER/CREW WAS PATIENT WITH ME THROUGH A DIFFICULT TIME! NEPHEW, ONE GUNSHOT TO THE HEAD, IN FRONT OF HIS MOM ON HIS FRONT PORCH! WE HAD TO EMPTY OUT HIS PLACE! THE STAFF IS AMAZING AND I AM DEFINITELY GOING TO USE THEM AGAIN!
TIMOTHY P.Everything was excellent. The staff and equipment was outstanding.
JOE C.Nothing. Everything was great!
BRYANT A.Great experience. The staff was amazing!
Rose S.Swift and easy process
TALANDA B.The storage units are small and I had to switch my items from one uhaul to the next just to put them in storage because the truck I had does not fit which was a huge inconvenience also the elevators were out and after placing my things in storage they were Mice and roaches crawling a couple units down this was the worse experience I have ever had. They were also trying to charge me 120 $for reasons unknown which took an extra 20 min For the amount of money charged for these incredibly small units these issues need to be addressed
Shanika L.Great customer service as I was leaving for good!
Angela I. | Expérience généraleI am homeless i lost everything i was paying up until the point i lost everything
CATHERINE J. | Expérience généraleI was pleasantly and QUIITE surprised about the great customer service! I visited the location once before move-in. The all staff members that I interacted with both prior to and during my move-in were fantastic and graciously answered all my questions and showed me around. Again, I'm impressed, because being born and raised down south, I'm just not used to getting good customer service in Chicago (in general), so the experience was quite a welcomed surprise. Thank You.
Latonya B. | Premières impressions