Service was prompt, professional and courteous.
Steven SCustomer Reviews for U-Haul Moving & Storage of South Stafford
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Employee staff is friendly and very helpful with any questions. Would recommend to anyone looking for moving supplies and equipment.
MICHAEL RWe dropped it off after hours.
AMY KThey were super kind and worked with what I needed.
Alexandra VTruck was great! Absolutely did the job we needed!
PAUL DI think the biggest thing was the competent and professional staff. I set the alarm off 2 times and they were super helpful and reminded me of the disarming process which I didn't read the email thoroughly and it was totally my fault. Anytime I asked a question they were willing to help me with anything.
Laura H | Expérience généraleThis location was wonderful and very accommodative after the initial pick up location from Uhaul failed me. This location worked to correct a mistake they had nothing to do with and made sure to help me with everything I needed going forward.
KELSIE MBest customer service.
ZAINAB TThe moving helpers were wonderful, quick and polite. I will rate them a 10.
marie rPrice!! Prices are to high.
MATTHEW LNothing, great customer service.
HENRY ACustomer service was great, friendly and courteous, the equipment was in excellent condition. It was an easy experience renting this truck.
JAMES SOutstanding customer service and professionalism and support. Merci de votre coopération.
MARTHA R | Expérience généraleNothing, great associates. Very welcomed
HENRY ARefer to first comments.
DAVID RKeep up the good work
johnny rThank you Ms. Kayleigh for taking care of my military family and the gentleman who assisted me with the truck return. This store was amazing and made my ditty move stress free. The two staff were extremely professional and the customer service was top notch.
MARTHA R | Premières impressionsVery helpful and accommodating during my onboarding and initial move in. They also made returning the rental trailer simple.
SHAWN R | Premières impressionsThank you Ms. Kayleigh for taking care of my military family and the gentleman who assisted me with the truck return. This store was amazing and made my ditty move stress free. The two staff were extremely professional and the customer service was top notch.
Martha RRien
JOHNNY RThe staff and Managers here are just awesome. They're very professional and their customer service is unmatched.
Corey W | Premières impressionsIt would have been nice to do the I’d check process ahead of time.
CHARLES LYour team did a fantastic job, from pick up and drop off Thanks, Keith D.
KEITH DClean storage area, easily accessible and very friendly/helpful staff.
ERIC S | Expérience généraleThe services and everything was beautiful thanks
johnny r | Premières impressionsIt was nice that both buildings in which my units were located had a restroom
ANDREW G | Expérience généraleThe staff at this location was great! Signage was clearly visible and offered excellent directions for equipment drop off. Easy transaction to turn in the equipment.
Gerald HKnowledgeable
Ebubekir SI like the staff at this store they're always quick with my trailer rentals, kind and courteous
NICHOLAS JRien
FRANCIS CI would suggest allowing towing Trailers/dollies to be picked up after hours. Just attach a instruction sheet on how to hookup and require a pic and or video of the lights working.
FREDERICK JNot too much. Everyone was helpful and explained everything upfront. No problems with the truck other than a trolley was and extra expense.
Brad FMoises and his team are top notch. My wife and I stored a lot of our belongings here for two months while we were selling our old house and buying our new one. The facility is clean, dry, and secure and the rental equipment was well maintained. Merci.
Craig RKyleigh was extremely helpful and courteous.
CHRIS CGreat service, on time and easy process!!
JUAN LThe staff is always friendly and courteous!
STEPHEN KIn the 18 or so months I had this storage unit, I never had any issues here. This facility was always clean-inside and out. Good communication and quick responses from the manager via email. My belongings were well kept in this facility. Overall a great experience.
Rachel M | Expérience généraleExcellent service à la clientèle
ANITA CA perfect experience. Everything went as planned. Also, your texting program to speak with a representative worked well.
Ryan lRien
FRANK SEverything was good and went smoothly
Jeremy BExcellent customer service!
WILLIAM WOver all excellent experience!
Harper G | Expérience généraleGood price, safe, well kept. Good job team.
Katherine A | Expérience généraleGuy who rented me equipment was outstanding. Aaron I think is his name, not sure but he was great.
RAYMOND DThe store is clean and spacious. The employees are friendly and very helpful. The trailer that I rented was well-maintained and the return process was simple. Definitely will recommend this place and I will be a returning customer.
JONATHAN RExcellent service à la clientèle
HENRY AMoises was great
Tija T | Expérience généraleGreat service. No recommendations.
BRAD PThe sales rep was very helpful and friendly.
Sophia MNo complaints
WALTER LThe people working at this location are friendly, knowledgeable and understand great customer service. I've used them three times in the past several weeks and regardless of the staff helping me they have all been terrific to work with. The place is clean and tidy which is indicative of a well managed facility. I highly recommend this location for your Uhaul needs.
Timothy LGood Service
WAYNE HThe staff is great
Ronald TYou have the best facility staff there that work there very friendly help you with anything you need they work as a team i would differently recommend to people
Jeffrey L | Expérience généraleThank you so much both of the women that helped me at this location we amazing and they made this happen so fast both gettin and returning the U-Haul took less than 10 minutes each time they gave exceptional customer service. Definitely will use this location every time in the future and will recommend for anyone I know needed. Awesome employees and overall perfect experience couldn't have went any smoother awesome job
AMBER NThe manager Moise in Fredericksburg , VA was very helpful and accommodating.
DeWanda S | Expérience généraleExplained the terms and pricing and provided additional information for traveling.
ILAAN GYes, a great experience. Maria was so kind and went way above and beyond for us with our move. It went seamlessly. I can't say enough good things, she works very hard and does her best to please the customers she is working with. She made our moving experience so much less stressful.
MICHAEL LNothing! Second time using this facility and they're very well managed. Fortement recommandé!
TIMOTHY LVirginia U-Haul experience was excellent in initiating the rental of uboxes. Once they were shipped to South Carolina, service declined. Had to transfer them to correct location. Also there was no process to return the empty uboxes. Autopay tried to charge monthly rates on empty boxes. A lot of action required on my part to correct problems.
Patty BA metal mobile ramp would be extremely helpful and needed for the second floor storage units. It was a struggle going up 12 steps with very heavy furniture and boxes. Moises and Maria were very pleasant and always polite and helpful. The site is convenient and easy to get in and out of. We also rented a 5x8 trailer for one way trip and it was just the right size. We would recommend your location to others.
Melissa H | Expérience généraleGreat service every time great team
CHRISTOPHERJAMES MGood services
MARVIN EWas refused storage unit after given a free one, and no place to unload my trailer after over a 500 mile drive, over 2 hrs on phone with uhaul told one thing then lied to again no one wanted to help me
JUSTIN GThe staff at this location is particularly professional and courteous. The place is always clean and so are the trucks and equipment. I recommend people to them all the time.
REGINALD LReview the mileage that the customer is given if they have to drive out of state and then use the U-Haul for the moving when they get there!
Lana JMaria G was very knowledgeable and helpful. Outstanding experience.
WILSON AThere was a lack of communication regarding the actual drop off of the Uboxes. No one notified me the boxes had arrived at my home in VA. I only learned of this upon receiving a message from Ubox after the delivery. The service on the Florida end was excellent. Communication was ongoing and I was able to change the pickup date to have the boxes returned before a pending hurricane. There were sufficient blankets and I was able to return unused blankets to the Woodbridge Ubox site so the blankets did not travel to FL. I will definitely recommend Uboxes to my friends.
Jayne HGreat facility. Fantastic employees!
BRUCE NExcellent customer service and quality equipment
DOUGLAS HThe owner/manager was very accommodating and helped me out. Very much appreciated!
KEITH SJust keep up the good work
MISTY BExcellent for our small move! We had our own ropes and bungees that worked perfectly with the hooks inside
Marie BAll staff were friendly and helpful. They had everything needed for my move.
Joseph V | Expérience généraleMost professional staff and excellent service
RAND S | Expérience généraleOur items were in storage for 4 months and everything remained clean and dry. Everyone who works there was extremely helpful and friendly. Highly recommend
GAIL S | Expérience généraleI will not rent another storage unit through this company. Rent was not prorated when I moved out! I lost a lot of money! This company was great until I got a storage unit, never again!
LATESHASHANTEL T | Expérience généraleEmployees were very helpful and would not hesitate to rent from them again!
John W | Expérience généraleI just moved in on the 10th of August. So I will say that for this being the first day. I actually felt like a family member but as I said August 10th was my first day. So I do hope all will continue to be friendly. Thank you. Frieda Sergent.
freida s | Premières impressionsGreat facility and continent location. Staff was knowledgeable and professional.
Jose R | Expérience généraleIt's nice that you have a "recycling" area - we left a table and small electric fireplace. They were picked up within 2 days.
kay s | Expérience généraleShay and Team are dedicated to each customer they encounter. They are informative and always pleasant in assisting customers so that customers satisfaction is priority and prioritized. Am grateful to the team as a whole for the support services they provide our community. Thank You U-All
vernon M | Expérience généraleOnly downside: the size Unit we needed was on second floor with no elevator and no ramp…how is that possible not to have a handicap access for higher floors? Why isn't rent spaces cheaper on higher floors where stairs are required? Both the General manager and young lady were very helpful and professional. The place is great with that one exception which is why I gave it 4 not 5 stars.
Melissa H | Premières impressionsGreat staff!!
Tyquila A | Premières impressionsThe staff couldn't have been nicer and very informative. Shay was wonderful.
Katherine W | Premières impressionsThe manager at this location goes above and beyond. He stayed after hours to assist someone who lost a key to a lock and helped return a vehicle for someone else.
Cynthia M | Expérience généraleWonderful team
Richard S | Expérience généraleNice, well informed, very helpful staff
Charles T | Premières impressionsShay & Moises, were excellent and very helpful. They made our move easier and stress free at U-Haul Moving and Storage at South Stafford.
Ernesto M | Premières impressionsWonderful staff who assisted me in the hour of need. Merci
Richard S | Premières impressionsWould love if there was a way to remotely get a storage unit
Anderson M | Premières impressionsThe storage shed was always very clean and well lit, however, the checking in and out process was always difficult. It wasn't until my son went to the office and complained about it that they issued him a card to swipe in and out after over two years of having the unit. I also experienced an issue with the billing process. I was set up for autopay and suddenly stopped getting receipts until I saw that the price increased without any notification. Once I called they straightened out the delivery of the receipt to my correct email.
KATHRYN H | Expérience généraleWhat was unexpected is the issue of not having an elevator on the property to help with heavy items.
KARL W | Déménagement en ligneaccess instruction, particularly the loading/unloading location, was not clear. I came very close to not being able to get in because of going to the wrong location for my building. Also, a map at bottom of stairwells would have been helpful in figuring out which stairs to use.
R D | Déménagement en ligneThe staff was very professional and answered all my questions with a smile. Excellent customer service. Very clean facility and easy access to the storage area.
james m | Premières impressionsProfessional Job
tony s | Expérience généraleThe place is clean and nice
Debbie s | Premières impressionsI recommend this location whenever possible. Have had nothing but good experiences with helpful, kind, friendly staff. I used this location to provide and store U-boxes when packing up my old home to move to Falls Run nearby. Also came to store for boxes and supplies. Am now moving from Easy Storage on Leeland to this location. It's closer to me now; also because Easy Storage has raised my rates numerous times. They are now $72 more per month for the same size indoor unit.
Susan P | Premières impressionsWhen they say you get one month free you literally do there are no fees or other charges as the other local storage facilities have. Also, the staff was very very helpful and pleasant. They knew their jobs and they were considerate and knowledgeable. I highly recommend this facility.
DONNA M | Expérience généraleThe rental unit I was provided was a fast and easy process. I was supposed to have an outdoor unit but it was not available until later day so the manager was quick to get me in to a unit that was indoors with no problems. Carts were readily available for my use. Building was very clean. Air conditioned inside building. Manager was quick to assist me when finding my rental unit. Excellent service à la clientèle.
ruby w | Premières impressionsFront desk staff were awesome and very helpful
Nicole Q | Expérience généraleprofessional Job
tony s | Premières impressionsFriendly staff, great facility
John R | Expérience généraleGreat place and great service
ALFREDRAYMOND B | Expérience généraleI do not know his name but the gentleman that helped me was provably the greatest employee ever. He went above and beyond to make sure we were taken care of, he also had an amazing sense of humor.
Brentten G | Expérience généraleFirst class!
RAND S | Premières impressionsFrom 2018 until 2024, I have used Uhaul at various times. I have no complaints and would recommend this facility for all your storage needs.
Stacy J | Expérience généraleStaff was very professional and very knowledgeable
ALFREDRAYMOND B | Premières impressionsMoises, Dalton, Shay, Cade and rest of the crew were always great to me. They were very professional, helpful, courteous & kind. I would definitely rent here again if I'm ever back in VA.
Medina A | Expérience généraleHelpful, friendly and worked in a timely fashion. Thank you again!
Roger S | Premières impressionsThis site is very helpful and courteous. The facility is well kept at all times.
Christy T | Expérience généraleThe gentleman who helped me out could tell I was having a rough day and really just talked me out of it. The process wasn't working online for me so it was frustrating. He had me all set up within 10 minutes. Super nice guy!
Latashia B | Premières impressionsShay, who was my first contact, was amazing! Knowledgeable, well informed, and personable, she was exactly what I needed. She was honest, forthright, and made me laugh. That alone, was priceless. Because of Shay, I have full confidence in U-Haul as a company. I have been with others who pulled the bait and switch. Shay made me feel like this wouldn't happen. Promote and pay her. She is wonderful.
Christine B | Premières impressionsEveryone was friendly and helpful. Answered all my questions. Thanks
Joseph V | Premières impressionsGreat service from UHAUL staff.
Bobby D | Expérience généraleMoises, the manager of this facility, is top notch. He professional, helpful, courteous, knowledgeable and hard working. He deserves a raise. I think he alone brings in many new customers to this facility. He is the kind of young man I wish I could hire for my business. Thank you Moises.
Richard W | Expérience généraleAs someone who has to interact with the site staff regularly in the 3 years we have had a storage unit at this facility, with sometimes moving dates around, they have always been very polite, professional and kind.
anna f | Premières impressionsThe staff at this location was wonderful to work with. They go above and beyond to provide excellent customer service! The facility is very clean and maintained! Out of all the U-haul locations in the area I highly recommend this facility!
LAURAASHLEY S | Expérience généraleThe only thing was the lock wasn't in the Unit, but that was quickly fixed up front. However if I moved in after hours I would have had no way to secure my things
Vincent P | Déménagement en ligneAt first I wasn’t happy with the space but head to the office and the guy who works there was super helpful,very nice and I felt a really nice welcome when he give options to solve the problem and get a bigger space since is my first time using a storage space for my business …I am event decorator and my house is not enough space anymore for all that extra decorations..I will keep using U-Haul for my events so this’s extra convenience because we can pickup the truck then grab what we need for the event at the same place …LOVE IT
karla i | Premières impressionsOn Oct 30th a staff member came outside to show me how to secure my U-Haul with a short lock. He was awesome!
William E | Expérience généraleThe storage area is always so clean and tidy. Thank you to Moe and his crew for being the best!
Candice S | Expérience généraleI moved into a unit when I moved out I had bugs (roaches) in my boxed and I didn’t have roaches moving into the unit I’m not sure what can be done about it but I’m having to put the belongings in the house I got them bomb for bugs with the boxed open just in case it’s a big inconvenience and nasty my unit was supposed to be climate controlled so I dnt get that part I dnt like bugs and I have a tibia so to see them was distasteful
Shermel L | Expérience généraleGreat customer service!
ARTOSHIA F | Premières impressions