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christopher b. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Southern Hills
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The service was great, I was greeted with respect and I appreciate this Uhaul location, thank you.
NICOLE P.Jarvis has outstanding customer service
Italy M.Jarvis was great and whomever I was on the phone with for customer service was great
SIR DARICK F.Nothing everyone was fast and courteous they all did an excellent job assisting my needs
JECARLOS M.Spent 4 years with u haul Thanks very much
VERGENIA M. | Expérience généraleAll went well
matt W.My items were maintained in good condition for about two years. Overall, staff and stored items were very pleasing. I would use this Southern Hills facility again. Thanks again.
rebekah r. | Expérience généraleThe young man/assistant was very friendly, knowledgeable, helpful, and patience.
betty m. | Premières impressionsRats ate my belongings up. Assistant manager was rude and had terrible customer service
Candice p. | Expérience généraleThe gentleman working was very very helpful and allowed me to see the unit size. Just a very good experience.
tammy t. | Premières impressionsExcellent service!!
chris B.Excellent, courteous, and professional staff. Great rental place! Dr. Washington
Richard W.Friendly and helpful staff
John W.Mike the manager is fantastic. He really caresâ€"- if you ever had a bad experience at a u haul location â€"- I can tell you right now that if you ever use this location you would always go back. Everyone is friendly and helpful there. A+ plus. 9380 Mansfield rd Shreveport, LA clean clean clean and I just can't say enough good about this location. Shelby Jones
aaron J.Stored my belongings for 5yrs, no problem, no fuss. Thks
Regina R. | Expérience généraleI came to this location because your general manager at the Hollywood location is very unprofessional. My brother had a hard time apparently and she was telling me all about it. She said he thought he was superior to her and called him a racist which is very ironic because they are both black. Aside from that she really didn't have any business talking to me about his business.
joseph M.Brandon greeted me at the door not waiting for me to get inside and was quick to check us in and get us on our way.
Elizabeth M.Mike was amazingly helpful and very nice
SHELBY J. | Premières impressionsWhen I got there to do the check in with my cell phone …. it told me what truck was mine. Well I went to find it and somehow the truck that was reserved for me was also reserved for another guy that was there at the same time I was. How do you assign the same truck to 2 different people? The person working there straightened it out but it put me behind a little.
Robert F.great service and very helpful staff; will use again if needs arise
Ronnie J.The best customer service I seen in a long time.
Teresa C. | Premières impressionsI explained the situation to the guy I dropped the truck off too and he said that he couldn't help me and good luck getting anything back
Charlie H.Staff was always helpful and courteous. Whenever I move again, I will use them again. Will recommend them to family and friends.
Gwendolyn L. | Expérience généraleVery nice and courteous staff.
Carla A.Very nice and friendly manager! Easy rental!
Barry M.Very helpful and professional
melvin d. | Premières impressionsI wish office hours were a little longer
Teresa J. | Premières impressionsThe attendant was very helpful
Thomas L.Truck had a service warning light on for the entire trip
WILLIE A.This comment is not applicable to either the pick up or drop off locations. However I had several occasions to need to call U-Haul and the first time I called I spoke with a man in scheduling who is absolutely the most rude person I've ever dealt with in customer service. The last time I called I spoke with a regional representative in Shreveport, Andrea, she was absolutely wonderful. I cannot say enough good things about her, about how she handled my situation and the help that she was able to give me. I hope it you consider her a valued employee because I certainly did.
Christelle S.Staff at pick up location were very helpful and friendly. Took about 10 minutes to get paperwork finished and into the truck and on my way. Staff did an excellent job
Wayne A.S.O.
Erica B.Employee was very knowledgeable and friendly.
Edward G.Great staff, great attitudes, and they made my day.
Patrick C.There is an open customer complaint on the manager of the store. Refer to pending customer complaint.
Aryka W.At today's fuel prices please double check the fuel gauge. Please again thanks for the very good working, well driving equipment. The Truck and Tow Dolly worked almost perfect. ( only problem was that lady in Shreveport who was very much nice and very polite & very Professional
Melissa J.Keep doing what you doing great service
Daniel C.Manager and employees are always Friendly and knowledgeable
Edward G.Nothing everything was A OK, didn't have any problems, THANKS
Doris F.The gentleman that took care of me was very professional and I regret not getting his name. He is an asset to you company.
mary H.The gentleman that assisted me was knowledgeable and efficient. He was very friendly.
Edward G.I started the rental process online and completed check in at the counter. The process was simple, and I received my rental in no time. Mr. Mike and Sheena were awesome.
Shavon H.All good.
leon B.We have rented many u-hauls over the years and this was absolutely the best of the best from beginning to end. The young man that helped us was so very nice and helpful from checking us in, selling us some mattress covers , to taking our payment . He also explained how to show the existing damages and fuel on the email that was sent to my phone. It has been a little over a year since we rented several and u-haul wasn't that updated on their rentals. My two grandchildren in Shreveport will be going to LSU next Fall and I definitely plan to rent what we need from this location.
patricia K.Could not have been better. Thank you Brandon.
Shelia J.Good location for me.All employees were courteous and helpful.I have no complaints.
Irma m. | Expérience généraleJust wish I could of got my items but they got sold…
Rebecca J. | Expérience généraleThey didn't have the truck I needed however the customer service rep got me into a bigger one and added a utility dolly. She was amazing.
Aviance S.I will definitely rate this U-Haul A1. Excellent customer service. I have been dealing with U-Haul for a long time and are definitely the best. Thank you guys for everything!
Veronica F. | Expérience généraleHad the unit for 4 years, no complaints.
CHRIS C. | Expérience généraleI rented 24 furniture pads, a furniture Dolly, an appliance Dolly and two regular dollies. They didn't have any furniture pads when I got there except the six on the truck and no furniture Dolly. Their excuse was that they didn't have any but I pointed out that I made my reservation on Tuesday and they had a four days to make sure everything was with the order. They tried to send me to other locations to pick up what I needed. I told them I should have been called well before I came to pick up the truck. I had movers scheduled and had just come from staying with a family member in the hospital who has Covid pneumonia. Also, later I discovered I had $100 cash missing out of my wallet. There was five hundred in there originally to pay the movers and I had left my wallet on the counter to walk outside and get my phone never thinking I'd be stolen from. You should check the cameras for 9:15-9:45 am on Saturday the 15th to confirm this. It's not in my car. I paid with a credit card at the location and never pulled any cash out. I'm not happy overall with this experience. The black male employee tried to get the supplies brought to the store for me but the older white man just wasn't willing to go that extra mile. When the black man pointed out the blankets in the store, the older white man told him those were for sale. So he could've made this right, but chose not to. If this had been one of my employees treating a customer like this, they would've been fired on the spot.
Kelley D.Thank you Jarvis for helping us!!
Valencia H.Reserve a car dolly online the night before. Arrived at the location the next morning at 9:00 and was in and out in 15 minutes. The car dolly was in great shape and in good working order.
Duane B.i can't recall ever having any bad experiences with U-HAUL. They have always been professional and courteous.
DEBRA T. | Expérience généraleExcellent customer service!
Dekysha P.Michael was awesome ! Great customer service! Thank you all!
jatori M.Mr. Michael has the utmost compassion and consideration for his customers. Because of his customer service and care I will be coming back to this location.
Aryka W.Prices are a little high but security is good people are friendly location is convenient for me
Irma m. | Premières impressionsHonestly the old Caucasian guy that works in the front is extremely rude, and does reacist things... I don't like him, my father told me not to get a storage unit there because he's experienced the same thing. That guy attends to talk to people any kind of way and he has an entitled attitude about himself, he's rude and racist.
felicia d. | Expérience généraleGreat service!
LATARIUS D. | Expérience généraleThe manager was very helpful
Glenda N. | Expérience généraleManagement was nice & very friendly!
Kiara W. | Expérience généraleThe staff is always very polite and helpful
Linda L. | Premières impressionsDid notice a couple cockroaches in the storage room I rented... plan on putting a roach motel in.
Jo B. | Premières impressionsI need to cancelled though. The stuff is ruin.
Sandra H. | Premières impressionsWhat a great facility and the staff was awesome. They were always very helpful and friendly. Thank you for the great service.
Kelly P. | Expérience généraleVery nice, quick and easy, storage unit was clean.
ally r. | Premières impressionsOur storage unit roof leaked and got a lot of our stuff wet we have not been contacted by the insurance we purchased
joel w. | Expérience généraleNeed to make sure that rooms are dry after you clean them out. I had a few spots that had a little water in my unit, but I still was able to place my totes down first on the dry part of the room.
Leslie H. | Online Move InStaff very friendly
Frances H. | Premières impressionsIf I need to rent anything, I will be back.
Cheryl S. | Expérience généraleThe customer service Skills of the management (Shenoa Mandigo) and her team Member (Mike) were outstanding in all aspects. They were helpful with any issues that came up.. Highly recommend this location and staff for their professional attitude during my rental period. Well done !
billy w. | Expérience généraleGreat facility, well kept with very friendly management and stafff
SCOTT S. | Expérience généraleWe rented a climate controlled room while building a house, and couldn't be more pleased with U-Haul's building, security, ease of rental, and service!
Michelle M. | Expérience généraleExcellent customer service
David M. | Premières impressionsThank you for a secure year. Nice staff.
Rosia H. | Expérience généraleWill go back any time
TORRIE A. | Expérience généraleVery nice and clean facility! Each worker we encountered was very professional and helpful
Jerry B. | Expérience généraleS.O.
ANGELA B. | Expérience généraleWill use again
Walter W. | Expérience généraleThis is about the 4th time using this location. And I wouldn't change the it for the world, this staff is very helpful and professional. Thanks
Bridgette H. | Expérience généraleNot sure why you are now sending me a bill for $155.90. I handed that check to the store owner ON TIME and was called back. I was handed the check back since I was moving out. What's the deal?????
JEANETTE O. | Expérience généraleDuring our remodel, it was necessary to store home furnishings. It was very convenient having this UHaul facility located so close to us.
Evon M. | Expérience généraleGreat employees on staff
CHARLES W. | Expérience généraleexcllent
Maketria A. | Premières impressionsVery nice workers
TORRIE A. | Premières impressionsa+
KENNETH L. | Expérience généraleThey are the best
Lawrence G. | Premières impressionsMr Mike was very nice and informative.
Rosia H. | Premières impressionsMoved in and got settled. Clean unit.
kaiser c. | Premières impressionsEveryone was nice, facility was clean
Sacora L. | Expérience généraleI’m so happy to see there are some nice people in the world and helping me to put my things in place that i feels that it’s in safety place and I wanted to thank y’all that I’m with uhaul company.
gloria w. | Premières impressionsVery kind people. Were a great help to me because my wife passed away & they were so understanding & helpful
JOHN A. | Expérience généraleI had such a great experience. The staff was awesome and very helpful.
celia e. | Expérience généraleFacility is well kept and secure!
COURTNEY L. | Expérience généraleRented 2 separate facilitating a move from Houston Texas. Manager and staff alike were always friendly and cooperative, helping to make my transaction so much easier. Definitely use again.
Douglas K. D. | Expérience généraleVery helpful and a sincere concern to satisfy.
Doug D. | RéservationNice experience
THERESA B. | Expérience généraleProfessional and polite. Helpful and informative. Couldn't ask for a better experience, they are extremely friendly, fast and efficient!
keith m. | Expérience généraleThe workers in the office was so friendly and made my move to Louisiana a pleasant one
john w. | Expérience généraleEvery one was so nice and helpful! Yes I would use again and recommend to my friends and family! Merci
FAYE M. | Expérience généraleEntire staff very professional
suzette w. | Expérience générale