Customer Reviews for U-Haul Moving & Storage of Spanish Springs

Évaluation :

2

I put 16 miles on the truck. I put in 3 gallons of gas. I left the receipt in the truck. Got the receipt 8 hours later and you charged me for 2 more gallons of gas. It's just wrong!!!also you advertised that I would pay 0,99 a mile but on receipt charged me 1,19 per mile. That is not ok. False advertising and fake charges. I need to be refunded the proper amount.

Évaluation :

5

It was cool and easy. U-Haul equipment is great and always works well.

Évaluation :

2

After receiving a text that confirmed that reservation was for pickup at Susanville, CA, I received a call telling me that I had to go 80-90 miles further to pickup the trailer which was unexpected and a major pain. When I picked up the trailer, Sam ( at Sparks, NV location) told me that I would receive a reduction in cost if I returned the trailer early. It was due on 9/8/24 and I returned it on 9/5/24. When I returned it, I did not receive anything off contrary to what I was told. Please make this right and please stick to your commitments to your customers.

Évaluation :

1

I paid for the storage unit on 30 August, I moved out on 1 Sept, I was told they didn't owe me money back for the rest of Sept. I called to find out why. I was told the system said my amount was rated by the system at $0. Every time I called to speak to the manager, the manger had left for the day. I was told four times the manager would call me back and talk to me. The manger did not call me back. I will be telling everyone not to use that U-Haul location.

Évaluation :

1

They offered me something over the phone and they didn't fulfill it, I had to pay $660 and the bill is now at $1 880 and Uhaul has my card details and they already charged it and I called and they told me that they are going to review the call and the error was theirs, they didn't give me the car that I reserved, I mean everything was wrong from day 1 and I spoke with a manager named David from TMC.

Évaluation :

5

This is a Five Star U-Haul rental facility. The store is clean and the truck ran smoothly. Great air conditioner and radio. Comfortable to drive. All staff members were helpful and nice to work with. I will rent here again. Thank you so much. Julie A Julie A

Évaluation :

5

Great service and office is very inviting and well maintained!

Évaluation :

3

I had te extend my reservation and had other questions about my trailer that by the way tire blew out mid drive. Had to wait over an hour for roadside assistance. While I was on the phone I was on a wait for over 45 mins.

Évaluation :

5

Very nice facility. Great staff

Évaluation :

5

The people that we dealt with were professional, polite and knowledgeable. Helps relieve some of the stress of moving.

Évaluation :

5

Good experience overall--the auto transport trailers work very well!

Évaluation :

1

Have your representative call me

Évaluation :

5

The Staff is extremely Kind , Equipment 👍, Very efficient and I plan on using UHaul Spanish Spring often.Thank You for Your Service 😎

Évaluation :

5

port plugs in cab of truck were not functioning. went through a rain storm. discovered some items wet from the bottom on passenger side near wheel well.

Évaluation :

1

Left a review on google, very bad experience

Évaluation :

5

Very professionally run business.

Évaluation :

3

don't use so much air freshener, it was so strong it made my eyes water. I had to drive with the window open in ninety-degree heat.

Évaluation :

4

Person that checked truck in was great!

Évaluation :

5

Very convenient.

Évaluation :

1

After making and receiving confirmation for a reservation Sunday morning, I attempted to call the reserved location directly to confirm the expected vehicle was in fact available, or at least expected to be available at the proposed time. After a 30 minute hold I decided to simply drive directly to the location to pick up the rental. Upon arrival, while waiting in line, I overheard the employee at the counter discussing a damaged pickup truck with who I assume was another customer calling to inquire about a pickup truck. At that time I didn't know there was an issue with the truck I was to rent. When I got to the counter I informed the employee I had a reservation for a pickup truck under my last name. The response I got was more or less "well, no you don't because the truck is broken". I had not received any call, text, or email indicating the truck was down before my reservation time, but the issue was known to at least this employee, possibly others on location, and no effort was made to inform me. At that point the employee did nothing to offer me an alternative, so I had to ask if they had any other options. After I suggested a van instead, the employee confirmed one was indeed available and my rental was completed. When I entered the vehicle I noticed the tire pressure monitoring light was on and the dash displayed all 4 tires at different pressures, none of them the correct pressure. Frustrated, I took the van home and filled the tires myself to the pressures listed on the door. When I returned the vehicle the next day I informed the employee checking the vehicle in of the issues I encountered and asked about the supposed $50 guarantee U-Haul advertises. I explained the whole situation in detail and was granted the $50, which I appreciate, but I would have rather not have had to deal with any of it. This is one of many low quality experiences I've had with U-Haul over the years but because they end up being the only option many times over, I have no choice but to continue giving them money when I need rentals. I would sincerely hope U-Haul cleans up their customer service and starts listening to customers and provide a better quality service. U-Haul will continue to be the option I explore last, after all others have been exhausted.

Évaluation :

4

Customer service on line could definitely be friendlier and more helpful

Évaluation :

3

Windshield was dirty. When I returned the truck I left my garage door opener in it. I returned about an hour later to get my opener and found it in the garbage can. Very disappointed.

Évaluation :

5

Truck only had 8000 miles and had no issues. Would recommend.

Évaluation :

5

You could be a little more proactive in contacting customers about trailer availability but overall all of my experiences with U-Haul have been very positive

Évaluation :

5

Very secure, very clean, very reasonable pricing and never had any problems with gate code! Thank you!!

Évaluation :

5

.Miguel became argumentative over fuel. It was explained that the vehicle was not fully fuel when picked up. He stated that it is the customers responsibility to photograph the distance until empty and produce receipts for fuel purchased. He was less than professional.

Évaluation :

5

Outstanding personel

Évaluation :

5

Friendly and very helpful after a long journey

Évaluation :

5

Great people

Évaluation :

3

Miss inform

Évaluation :

5

U-haul app did not work for returning. After taking photo of odometer and fuel level, and then app is not working. Please, check it. Thanks

Évaluation :

5

Miguel and Marissa were very helpful and patient while we unloaded the truck. Would drop off at this location again.

Évaluation :

5

The Digital Ct location and team was excellent. However, UHaul first sent me to the Virginia St location in Reno, NV (reservation no. 91579186). After waiting 30 minutes in line to speak to the representative, I was told that the Virginia St location did not have my trailer and I would need to drive 30-minutes to the Digital Ct location to get the 5x8 trailer that I had reserved. The unnecessary trip to the Virginia St location and subsequent drive to Digital Ct. added more than 1,5 hours to my pick up time, making me late to the rest of my appointments that day.

Évaluation :

1

Provide customer service training to the manager. It took 45 minutes to rent the truck and there were only two people ahead of me. Manager was slow to recognize and respond to delays. He did have two new hires working the desk but he could have done better

Évaluation :

5

Marissa is a god send. I struggled with some payments and you guys were always very understanding and worked with me. Thank you for not selling my things ❣️

Évaluation :

5

Everyone was very helpful even though a few employees were still learning the business. Manager was awesome in teaching them while still taking care of customers.

Évaluation :

5

Best staff. Clean location. I wish all uhauls were like this.

Évaluation :

5

Excellent customer service and a solid team!

Évaluation :

1

They did a horrible job. They took my whole undercarriage protection off and didn't even give me a call to let me know. They also didn't even give me a call when my car was done. I Had to call them at 5:45PM when they closed at 7 PM. And also took off my whole rear wheel tire flap and now the part that is still there is very loose. They also forgot about my hitch and all the other side things that came with what I ordered. I had to wait an extra 10-15 minutes for them to figure it out. Also, they left the plastic and bolts they took off my car in the trunk of my car instead of throwing them away for me. They do have a way to dispose of those things there.

Évaluation :

5

Move out date was the 20th

Évaluation :

5

The female Uhaul representative was easy to relate with. She also kept me informed at each step of the rental process. Offered me additional available uhaul services & explained charges prior to payment.

Évaluation :

5

Everyone was very friendly and helpful.

Évaluation :

5

Excellent Service!

Évaluation :

1

The manager was unprofessional and quick to anger. He shouldn't be in that position. Did not do a walk through with the vehicle. The property itself is clean

Évaluation :

5

We reserved a pickup truck at this location. We were then told that our location was changed to a location 15 miles from our home. Since the mileage was a charge that we were going to have to pay, we were not happy with the change. We arrived at the new location only to be told that they don't even have a pickup available. We were then sent back to the Spanish Springs location and were able to obtain a cargo van that was just needed for a couple hours. Having to go back and forth to get a vehicle made our day begin later than we wanted.

Évaluation :

5

Always easy to work with Uhaul

Évaluation :

5

Very clean, well organized facility. Can't believe in this day and age you are able to keep the rental rates so reasonable. Made our project much easier, unloading a sea container from Hawaii.

Évaluation :

5

Miguel was AWESOME! He was very, very helpful and patient. He greeted me as soon as I stepped inside, unlike the other lady, and explained everything to me- first time renting a storage unit. I was uneasy at first. He deserves a raise! Thank you very much Miguel!

Évaluation :

5

Easiest and cleanest move in process I've ever experienced. I would definitely recommend this place to a friend!

Évaluation :

5

Easiest moving trip ever...26 ft. truck drives like a van

Évaluation :

5

A little disappointed that I wasn't able to find a drive-up unit closer to Reno, but otherwise I couldn't be happier. Trailer return and storage unit move-in was quick,easy, and convenient. You have a great facility here at Spanish Springs. Very clean and well-maintained.

Évaluation :

1

I was told that this 4 day extension wouldn’t be charged and I was sent a bill for the extra days, there needs to be something that happens in the future to ensure this doesn’t happen.

Évaluation :

4

Provide spare tires for trailers. I understand that there is roadside assistance but, you are usually stranded on the side of the road for 2-4 hours waiting.

Évaluation :

5

Miguel was very helpful and courteous. Help me from start of the storage and when I ended Checking out.

Évaluation :

5

Rien

Évaluation :

1

I was quoted $500 for a auto transport by an employee named Sam.. it came out to be 2xs as much as i was told and the gas milage per gallon keep decreasing it went from 9,1 miles a gallon to 8,6 by the time we got to our destination…I’m definitely not satisfied

Évaluation :

5

Friendly people very helpful! My household furniture was intact nothing broken.

Évaluation :

3

Tank was practically on empty. Had to return with more gas than when we left and was told I'd receive a credit which I still haven't received. Upon pick up they told us the gears were being "tricky".

Évaluation :

5

This U-Haul location was amazing! If I ever need a storage, or rental I will return here. Everything was so easy I didn't even have to bother the staff, it was all completed on my U-Haul app. Thanks again U-Haul for saving my butt, you really met my needs and exceeded expectations.

Évaluation :

5

Very clean secure facility staff is very helpful and courteous I came across some financial difficulties and was unable to pay for my storage and they let me move my things out of the unit at no cost. Such a blessing I would have been heartbroken if I lost all of my daughters belongings. Thank you again to the staff.

Évaluation :

5

Great customer care with getting me set up. I just felt like I was charged with extra fees for no reason. That was very upsetting.

Évaluation :

5

When I dropped off the van I needed an Uber or Lyft to get to my vehicle. The data connection was not strong enough inside the building and I had to go outside in 95 degree weather to get a signal. I had to move off the property and wait over 20 minutes in, what I felt was, too remote and exposed. As a small woman, I didn't feel safe. Providing an internet connection seems an essential means for safety, in my opinion, given the weak data available.

Évaluation :

1

During pick up on Wed 6/19, the lot person was working the counter & ran my card 5 times & had me sign numerous times, finally the manger came over & was condescending & rude. I after 5 times have a right to ask that it stop. Ok, fine the manager is having a bad day. On Friday during drop off, there was a young kid, very nice wearing a team member in training safety vest & he was helpful, but during the unhooking the same manager asked " same card" I replied sure. He replies, with the same wholly than tho attitude, " you have a nice day" it was condescending & rude in his manner and behavior- the same way be behaved on Wed. So, its not a ONE off day, its now the standard. Both times, I was the only person there, so its not like he was helping many people at once. Your manager behaves as if, we the customer are bothering him. I had a 28 year gal with me, and she too thought his manners were disguising.

Évaluation :

5

Nothing. It was great!

Évaluation :

5

Dispite my inquiry about tires having the proper pressure and what the pressure should be I given a trailer with one tire at 60 psi and a second at 24 psi. I was told they should be 65psi. I caught it before is a problem but my idea of tire pressure to drive across Nevada and California does not accept this standard. I had a similar situation 2 years ago for the same trip from a rental from Olympia wa.

Évaluation :

5

Honestly, you should offer a few trucks hourly…..we only needed this truck for a few hours but paid for 24 -we don’t mind but would be great to have hourly

Évaluation :

5

This facility was well managed with friendly, helpful people

Évaluation :

3

A nice facility but a bit too far outside of town.

Évaluation :

5

Marissa is amazing! She went out of her way to help me and my husband secure a rental twice. She understood our situation and went above and beyond to make things work. She is truly an asset to your organization. You need more people like her. Thank you Marissa! You're the best!!!!

Évaluation :

4

It is a very very busy location. We had to wait over a half hour to get checked out

Évaluation :

5

The employees at this location are top notch! They helped me with everything and were very friendly.

Évaluation :

5

The gentleman that checked me in was very professional and polite. He made the process of checking my u-haul in very easy.

Évaluation :

4

Close to my new home , so I'll be returning.

Évaluation :

3

Check-in process was very slow had to wait for over 20 minutes. Need more front helper staff. Had problem with access code.

Évaluation :

3

I had a really difficult time trying to get a new storage unit, the woman on the phone was rude and not helpful each time I tried to call. I finally had to go in and she was really short with me and just made me feel like i was stupid. I live this facility but the staff was not helpful in regards to helping me find a new storage unit

Évaluation :

5

The only reason for the vacancy is because we moved out of town, we have zero complains with the storage facilities or the staff! They were always so helpful and friendly!

Évaluation :

5

This facility is the BEST storage facility I have ever used & the best in Reno hands down! Marisa is the BEST!!!! This woman is absolutely amazing!!! I can't say enough about her! U-Haul, I hope you recognize that your employee Marisa at the Spanish Springs location is one of the most genuine, hard working, awesome employees you have!!! Thankyou Marisa for all your kindness & help over the years, it is more than appreciated:) Alana Davis

Évaluation :

4

Needs access available for uncontrollable circumstances

Évaluation :

5

Marissa was very respectful and was able to help me get my stuff out of the storage and made sure that I was good with the end result as I was late on a payment thankfully she was understanding and kind I would definitely use uhaul storage in Spanish springs again and would recommend them to everyone the facility was new modern with access to carts to help with the heavy lifting and provided the lock free of charge now thats service .

Évaluation :

5

This was my first time using storage in this capacity. The process qas seemless. The staff were super friendly and will to assist where needed. I love that the storage was clean and secured. I highly recommend this facility.

Évaluation :

5

The team were wonderful and the storage units are very clean, secure and convenient.

Évaluation :

5

Entire staff were friendly and very helpful answering all questions. Eric even help me set up the truck schedule.

Évaluation :

5

Super clean facility, staff were welcoming and super helpful.

Évaluation :

5

Great experience! Friendly, helpful staff. Clean dry environment for belongings. Never had a rate increase. Thank you very much!

Évaluation :

5

I am very pleased with my experience. I would definitely recommend and use again if needed.

Évaluation :

4

Your location Storage is very pricey.. I got a 10 x 20 for 135 at public storage, your prices are way too high 244 a month is crazy! . I'm a local but would not recommend your location because of price only. Other than that the staff is underpaid and go out of their way and need a raise for sure with the rates you charge..they run your facility awesome and they need to feel appreciated more . Money talks! I will miss them !!

Évaluation :

5

We were extremely impressed with the employees, the cleanliness, and layout of this facility. Merci.

Évaluation :

5

The staff was very helpful and professional

Évaluation :

4

The high lift into the outside storage was a challenge.

Évaluation :

4

Heather and Marissa are exception employees. Customer Service over and above.

Évaluation :

3

I told the lady that we were in a hurry because my boys who were unloading the truck had to get back to Lake Tahoe for a preformance, and the gale wanted to have small talk with me and then none of my on line information wouldn’t save and we had to do it several times, it was just really frustrating.

Évaluation :

5

The facility and units were very clean, well-lit and secure. Thank you for keeping my stuff safe!

Évaluation :

4

Very Professional & Friendly

Évaluation :

5

Very friendly and efficient service.

Évaluation :

3

Movers were going solo as I know them well and knew no supervision necessary. Discovered that one of my 2 units was robbed of space due to U-Haul duct system running through the upper part of my unit. Had no idea that the elevator was only 10 feet wide and had a 10 ft. hutch that could not be manipulated due to weight. Therefore, at the end of a long day, had to rent another unit on bottom floor to accommodate the hutch. We could have fit all of our items into the 2 units that I had ordered. I am very unhappy about paying $200 more each moth. I would like a 'no charge' on the unit I had to get last minute, or another unit downstairs. However, I would want u-haul to incur the expense to move my items. With my mover. I do not trust anyone else to handle my antiques and art

Évaluation :

5

My move-out date is incorrect. I moved out completely on 12/5/2023 at 1100am.

Évaluation :

5

Very helpful and knowledgeable staff. Great customer service!

Évaluation :

5

The Spanish Springs facility is so clean and well-maintained. My only issue is that there is no cell reception or Wi-Fi of any kind inside the structure. I understand why - all the metal and the way the building is constructed makes that hard. But it is a safety hazard because if something did happen inside, no one would be able to call for help. Some emergency alert buttons throughout the building or some other security solution could be helpful.

Évaluation :

5

Very nice new facility.

Évaluation :

5

The storage units are well maintained. The office staff is friendly, knowledgeable and very helpful.

Évaluation :

5

Thank you for a peaceful time here and easy move out.

Évaluation :

5

Really worked with me! Thanks big time!

Évaluation :

5

Thank you for your kindness during one of the most stressful times in our lives.

Évaluation :

5

Extremely clean and modern facility. Actually the nicest U-Haul I've ever seen.

Évaluation :

5

Super clean. Very helpful staff.

Évaluation :

5

Everything I needed for my out of state move. Really appreciate the help! Merci

Évaluation :

5

Excellent customer service, fair and honest pricing. All local and phone support staff went above and beyond to retain ME as a customer in the future. Thank You! especially Digital on site Staff.

Évaluation :

5

Great job, Thanks.

Évaluation :

5

The manger , she was amazing and so good at her job . Listens to customer need . One of the best service I ever received.

Évaluation :

5

All the staff are super friendly and helpful love it.

Évaluation :

5

Love this place. Everone is so friendly.

Évaluation :

4

The unit itself allowed a copious amount of sand into it while the door was closed. That's why I moved to another facility.

Évaluation :

5

Great location.

Évaluation :

5

U-Haul moving and storage is wonderful. We have used them for renting and for storing. The people are friendly and helpful. We will definitely be back! This is a great place to do business!