Évaluations des clients U-Haul Moving & Storage of Spartanburg

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Spartanburg

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DAVID B.
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Le client n'a pas laissé de commentaire.

Angela S.
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Associate that checked me in was very courteous, personable and professional.

tom M.
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Thank you ricky

Gregory N.
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Le client n'a pas laissé de commentaire.

Bill H.
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Le client n'a pas laissé de commentaire.

Graham V.
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Le client n'a pas laissé de commentaire.

THOMAS B.
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Manager Becky is fantastic.

james W.
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I was pleased with the complete professional help I received.

JANET M.
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Excellent customer service and very helpful employees. Great experience!

Daniel K.
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Le client n'a pas laissé de commentaire.

NORMA H.
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Le client n'a pas laissé de commentaire.

STEPHEN B.
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Ricki was awesome and made everything super easy. Even though she was busy and I walked in on a Saturday without a prior reservation, she was happy to get it done. She was incredible!

Ronald F.
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Le client n'a pas laissé de commentaire.

Donna S.
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We rent a truck every other week and the customer service at this location can't be beat!

KARL PIERRE C.
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Le client n'a pas laissé de commentaire.

ALLEN D.
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Short staffed. One person on duty in afternoon - filling bottle gas, checking people in, and waiting on customers. Seems like there should always be at least one person at the counter.

tom m. | Premières impressions |
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Nice day

Wade G.
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I was initially sent to the wrong store, and when I was informed that I needed to go to a different store, that store was already closed. The Uhaul store I was already at, offered me the same size truck, with the caveat that a homeless person had slept in the cab the night before, and it was malodorous. I then took the Uhaul home, and scrubbed the inside of the cab with lysol.

JOHN L.
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Joshua was great, very helpful and extremely knowledgeable.

JACOB C.
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Le client n'a pas laissé de commentaire.

RUBEN R.
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Everything went smoothly

DANIEL C.
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Rude staff

Jimmy C.
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Thanks for treating us like Family. Y'all did Great. THANKS Hambone Camp Landrum, SC Yes, you can quote me on that!

Lester S.
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Le client n'a pas laissé de commentaire.

NICHOLAS K.
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Le client n'a pas laissé de commentaire.

Frank L.
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Everything was perfect. Although it was a busy Saturday morning, the Customer Service person was kind and helpful to assist each customer until they were on their way.

Renee T.
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Ricki waited on me and I must say she is an excellent worker, really knows her job, I felt very comfortable with her. Thanks so much

LAWRENCE M.
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Le client n'a pas laissé de commentaire.

alisha M.
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We were told we could pick up the truck at 7:30 am but the location didn't open till 9 am. The store manager said it wasn't their problem, and just had a go f** yourself tone with us. We wasted so much time waiting for them to open and having to drive back cause someone did not tell us we couldn't get it at 7:30 am or put the keys in the lock box so we could get the truck. They then planned the call center and said it wasn't their fault. Me and my whole family and anyone that asks, I will tell never to use Uhaul every again. This was 100% not okay. Your workers should be trained so that someone doesn't waste 2 hours when trying to move cause no one checked the store hours and that store managers tone was completely uncalled for.

Lesther E.
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I was called 30 minutes to see if I could drop off the truck earlier, and I was not able.

GLEN R.
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Keep it just the wat it is.

DONNA S.
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I use this location Bi-monthly and I am always pleased by the service and commitment to customer service!

JENNIFER L.
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Everything was great no improvement needed

STEPHONI G.
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Josh was so friendly and had such great customer service! Ricki was absolutely amazing!!! Josh explained how to check myself back in but had a small issue resulting in my calling Ricki the GM after answering on first ring she check me back in in minutes and had great attitude and very personable even after hours! I definitely recommend this uhaul location!! Thank you and will see you again!!!

Debra B.
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Le client n'a pas laissé de commentaire.

robert D.
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Le client n'a pas laissé de commentaire.

THERESA W.
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Very disappointed in customer service, I made a reservation the day before to have truck for 6ish hours, which I assumed I had. I was not told truck had to be back by 3! As I was told before I left I was told we close at 7 bring back before, ok well I was in a hurry to get moved I didn't have much time to get 3 storage units cleared, I didn't look at contract. I did have truck back before 7 was still charged for the second day. Very very mad at this point!!!! The guy whom checked truck in has NO CUSTOMER SERVICE AT ALL!! All he said was 68.07 like he was trying to get another 68.07 out of me. My friend came in she was also upset and he wasn't making no sense. We asked why I got charged for second day he said I don't know and he didn't do it, we both asked numerous times am I gonna get that money back he said it's up to your bank. Well NO I DOD NOT AND THEY STILL GOT THAT MONEY FOR SECOND DAY!!!!!!! So will I go through this uhaul again NO!! Rude and needs a customer service check. I know it was $22.00 but that was food for 5 days I could have eaten. Not happy with this guy period.

Glen S.
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I had a wonderful experience and it couldn't have gone any smoother. Sterling was the associate I dealt with. he's very knowledgeable, professional , and expedited my service in a very timely manner. I would recommend to anyone this location specifically

Karen D.
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Le client n'a pas laissé de commentaire.

Ronald G.
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Le client n'a pas laissé de commentaire.

marla S.
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Easy to use! Very conscientious managers! What a pleasure

tracy C.
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Le client n'a pas laissé de commentaire.

CHARLES S.
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Le client n'a pas laissé de commentaire.

tony G.
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Very friendly staff and quick service. Easy return.

Michelle G.
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Le client n'a pas laissé de commentaire.

Thomas L.
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Le client n'a pas laissé de commentaire.

KATHY M.
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Le client n'a pas laissé de commentaire.

EDWARD J.
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Le client n'a pas laissé de commentaire.

AISHA J.
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Le client n'a pas laissé de commentaire.

Tony J.
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Le client n'a pas laissé de commentaire.

krissy J.
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Le client n'a pas laissé de commentaire.

Charlyn F.
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Le client n'a pas laissé de commentaire.

Laurie J.
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I had to ask the representative to help me with placing my car on the car dolly. She told me that she had just had surgery and was on, "light duty." How does one eork at such s physical job after surgery. She had to get the manager to help, who was very accommodating. When I got home to proceed to move my furniture, the hand truck that I had been charged for and the furniture covers were not there in the truck! I was told that I would get a refund but today I do not see a refund on my checking account for these two items. I did not have time to go back over to the location and get the dolly and it made our move very difficult.

Deborah A.
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Very efficient check in and check out. Staff was friendly and helpful. Great experience.

carlos Z.
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Le client n'a pas laissé de commentaire.

Lotta K.
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Le client n'a pas laissé de commentaire.

Susan E.
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Le client n'a pas laissé de commentaire.

AMIE P.
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Le client n'a pas laissé de commentaire.

WAYNE H.
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Trailer was not in best condition. It was usable but had been exposed to very harsh weather. Lots of rust and corroded aluminum. It would have made my trip but loolk really bad. Bent fenderd from past use.

Janice W.
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Le client n'a pas laissé de commentaire.

Brian W.
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Le client n'a pas laissé de commentaire.

PAULA G.
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Gave me a horrible truck that jerked when I drive but thankful to get what I needed to be done

RACHEL D.
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Excellent service and answered all questions. Liked being able to return by going online and dropping off keys.

Yasmin H.
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Le client n'a pas laissé de commentaire.

Thomas D.
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Le client n'a pas laissé de commentaire.

Hospice Care of S.
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Le client n'a pas laissé de commentaire.

Prema S.
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The truck smelled so bad.

KATIKO G.
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Le client n'a pas laissé de commentaire.

Lucas F.
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Le client n'a pas laissé de commentaire.

DEMETRIA G.
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Le client n'a pas laissé de commentaire.

Latonya P.
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Le client n'a pas laissé de commentaire.

Richard R.
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Le client n'a pas laissé de commentaire.

Krystal K.
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I only rent from this location. Always have a great experience.

tamala j. | Expérience générale |
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When we went to pick U-Haul and get items out of storage to move nobody was there to open the store!! Appointment was at 8am and nobody arrived until 10am and that was after I called customer service! No discount was offered or anything and there were about five other people waiting as well!

patsy G.
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Everything was perfect. Nice friendly service.

wayne A.
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Le client n'a pas laissé de commentaire.

kimberly J.
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Staff was rude I had to stand in line 45 mins to get the truck and I had an appointment Staff did not wear mask Very poor service and I will not us them again

James L.
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Le client n'a pas laissé de commentaire.

dale C.
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Le client n'a pas laissé de commentaire.

Georgia A.
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Le client n'a pas laissé de commentaire.

Arian B.
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I got charged for gas when it was almost identical to how it was left.

Daniel T.
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Le client n'a pas laissé de commentaire.

Robert R.
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Le client n'a pas laissé de commentaire.

Debby R.
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Le client n'a pas laissé de commentaire.

Anthony H.
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Same as above very pleasant to work with

Kelsi C.
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Le client n'a pas laissé de commentaire.

Henry B.
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Sterling was very nice and helped work through glithes in the online check in. Highly recommend.

James L.
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Le client n'a pas laissé de commentaire.

merwan f. | Expérience générale |
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Manager Ruben Vega is very kind, competent and helpful.

Timothy G.
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Le client n'a pas laissé de commentaire.

Spencer J.
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I highly recommend the Pine Street location in Spartanburg, S.C.

TREY D.
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The person who attached the trailer to my truck did not secure the trailer properly and it detached while I was in the interstate. Was almost hit by a 18 wheeler as the trailer floppped around and banged into the back of my truck. There is damage.

Julie W.
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The agent was excellant. She made sure we understood the policy and procedures. She emphasized the afterhours return process.

Lamar S.
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Le client n'a pas laissé de commentaire.

SAMUEL C.
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Le client n'a pas laissé de commentaire.

Brittany N.
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Le client n'a pas laissé de commentaire.

Michael H.
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The Spartanburg staff really assisted us in a bind. They went above and beyond!

Amber W.
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Le client n'a pas laissé de commentaire.

leigh P.
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Had to wait too long to get my truck. I tried going on the app but it was not working so I had to go into the store. Took 30 minutes off my rental time. Everything else was ok until I got the bill. It was not what the quote online told me it was. There was an added charge that I am unsure of

Crystal M.
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Le client n'a pas laissé de commentaire.

Spence B.
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Le client n'a pas laissé de commentaire.

Christie H.
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The truck I rented was filthy. I found a French fry i. The door and a rusty straight razor blade and a drivers license on the floorboard that I was told had been missing for over a month (It belonged to the employee at that location) which means the truck hadn't been cleaned NOR disinfected for at least a month. I reported the problem and was told they didn't know how that happened. I was not offered any refund nor did the two employees I reported to seeme overly concerned. I will not be using UHaul again anytime soon. Christie Holderness

John S.
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Le client n'a pas laissé de commentaire.

merwan f. | Premières impressions |
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Too much to type, willing to talk. 734-578-3319

arstein t. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Amanda M. | Expérience générale |
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Just great staff

Amanda M. | Premières impressions |
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Very professional and great with correcting things that was missed understood no hassle just fix the problem and ended with have a nice day everything taking care of thanks to the staff at the u-haul

Terry L. | Premières impressions |
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Mr. Sterling Farr, was awesome. Very professional, kind, polite and indeed patient. You have invested in a great employer

tamala j. | Premières impressions |
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Everything from the pick up location, onsite storage and drop-off location was all mixed up and was truly a disaster! I’m still very angry and frustrated! Just glad the experience is over!

Donavon t. | Premières impressions |
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The employee was nice and helpful, I needed to get storage, and paid for 24acces, the stores card reader was down I made sure to get unit before they closed, just to have truck loaded then denied acce

Julia C. | Expérience générale |
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Thanks for your service.

Darrell B. | Expérience générale |
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Very friendly staff and excellent service.

Lisa D. | Expérience générale |
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Courteous staff , clean and convenient location

kathy j. | Premières impressions |
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The storage alarm units were going off the store employee was not concerned. I went back to retrieve items with people that could help me move items. And employee told me that I would have to come bac

Cheryl G. | Expérience générale |
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Everyone was very friendly & helpful!!

Amy G. | Premières impressions |
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The best team Ive ever dealt with, never <;

Stanley C. | Expérience générale |
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I used U-Haul Storage for 30 days. From the 1st day to the last, I visited the storage facility 4 times and each visit was excellent with staff addressing any questions or problems that I had.

william s. | Premières impressions |
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The uhaul storage facility is infested with roaches, and I feel I should be reimbursed for the bug removal products I'm definitely going to have to buy after using your facility.

Andrew T. | Expérience générale |
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Jeffery assisted me in storing my items, answered any questions and was always there to help whenever I had to get something from my ubox. Every store needs a Jeffery. Thank you, -Andy Cannizzaro Sa

Steven T. | Expérience générale |
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Very helpful, friendly, staff. Have rented several pieces of equipment from this location and rented storage unit. WIll definitely use again when next need arises.

VEREMELLA C. | Premières impressions |
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Truck broke down and they still have my property. want me to pay to get property back from their storage. when it wasn't suppose to be at their storage. it suppose to be at my storage building.

ANN M. | Expérience générale |
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Great customer service.

Luis U. | Expérience générale |
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Great team of employees , each month for 15 mos. I came to pay our unit fee in person . Each time was a pleasantly easy visit.. also told them many times that this was the best ran location for sure !

Cynthia B. | Réservation |
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Very easy self check in

Dillon L. | Expérience générale |
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Staff was nice and friendly. Knowledgable. And was able to help and answer any questions or concerns I had.

jamenia s. | Expérience générale |
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Thank you for your kindness,consistent, friendly smiling face and made me feel like we had known each other for years. So for that I say thank you and if I need to move or storage space

LINDA L. | Expérience générale |
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My husband loss his job and we got behind on our storage payments. They said they would auction our belongings and throw away pictures and other stuff. Rat poop and urine was on all our things.

thomas b. | Réservation |
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That was canceled and resecheled to Lake Bowan storage. U-haul said the first would be free but lake bowan said no. So I can't rate your service till I move in. Thank You Thomas B

Laura E. | Expérience générale |
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I would recommend all my family and friends to uhaul

Scott H. | Expérience générale |
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Provided terrible customer service, and communication regarding my ubox. I will never use or recommend the uhaul ubox service to anyone.

Denisa Z. | Expérience générale |
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EXTREMELY POOR. Staff was selling personal stuff to customers and getting paid through cash app and left the front desk in order to take care of that instead of the next customer in line for 15 min.

Latarsha W. | Expérience générale |
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This facility and staff was good. They moved or changed some staff members on me, but nevertheless it was still okay.

tim h. | Réservation |
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Very friendly and very efficient.

Bill M. | Réservation |
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Everything as promised. Courteous, knowledgeable employees. Good experience. Decent price. Would recommend.

Non reviews have been submitted for this location.

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