U-Haul Moving & Storage of Spartanburg

Évaluation :

3

I rented it for two days only needed it for one , turned it in and could not get a refund for the day I didn't need . You had no problem charging me for the extra miles but could not refund for the day o didn't need . Therefore I will not use or recommend y'all . Thanks

Évaluation :

5

This was the cleanest storage facility I have ever used. The staff was cleaning the outside and removing leaves to keep them from blowing inside the building. Very secure and convenient. The staff was so helpful when we dropped off our belongings and even told me to call to switch the drop off to their location. Best experience with a move and storage.

Évaluation :

1

Pay attention to what your doing you took money off both my cards and stated they would have a manager contact me I have been calling since the 14th of January and no one can help me

Évaluation :

5

This location was everything I expect from U Haul. Ricky was very helpful with my rental considering how busy it was. Merci

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

Employee significantly damaged my tailgate while unhooking the trailer. He decided to unhook it as the vehicle was being backed off. Horrible dent approximately 10 inches in length and removed the paint. He states that their insurance will pay to repair the damage however the employee should absolutely know not to unhook the trailer while vehicle is backing off the trailer.

Évaluation :

5

Excellent check in service and smiling employees ... well done team U-Hail

Évaluation :

5

Ricki is always very helpful and great to work with!

Évaluation :

5

Nothing it was great 👍

Évaluation :

4

Clean the inside of the cabs before renting the trucks

Évaluation :

5

Much better situation here. Nicely done.

Évaluation :

5

Very friendly knowledgeable staff

Évaluation :

5

Excellent service good management

Évaluation :

5

The staff was very friendly and the signage was clear. It made my move less stressful!

Évaluation :

5

Staff was excellent very nice and would recommend

Évaluation :

5

Nothing location specific, but a pending transaction until recieving the actual milage causes alot of anxiety with credit card billing

Évaluation :

5

Nothing: Friendly, Prompt, Exact, no BS

Évaluation :

5

If everything is as good for the next customers as it was for me on this visit, there is no room or need for further improvement.

Évaluation :

5

I don't think there is really anything to improve on. The mobile pickup process was easy and I had no problems getting my truck.

Évaluation :

5

There's nothing to improve. My experience was perfect

Évaluation :

5

Representative was very professional. I will not hesitate to come back and rwnt from this location in the future.

Évaluation :

4

Honestly, nothing! Everyone in the U-Haul I visited was very polite and professional! This was the 1st time I've ever rented from them, but it definitely WON'T be the last! Great equipment and great rates!!!

Évaluation :

5

Associate that checked me in was very courteous, personable and professional.

Évaluation :

5

Thank you ricky

Évaluation :

4

Manager Becky is fantastic.

Évaluation :

5

I was pleased with the complete professional help I received.

Évaluation :

5

Excellent customer service and very helpful employees. Great experience!

Évaluation :

5

Ricki was awesome and made everything super easy. Even though she was busy and I walked in on a Saturday without a prior reservation, she was happy to get it done. She was incredible!

Évaluation :

5

We rent a truck every other week and the customer service at this location can't be beat!

Évaluation :

5

Short staffed. One person on duty in afternoon - filling bottle gas, checking people in, and waiting on customers. Seems like there should always be at least one person at the counter.

Évaluation :

5

Nice day

Évaluation :

1

I was initially sent to the wrong store, and when I was informed that I needed to go to a different store, that store was already closed. The Uhaul store I was already at, offered me the same size truck, with the caveat that a homeless person had slept in the cab the night before, and it was malodorous. I then took the Uhaul home, and scrubbed the inside of the cab with lysol.

Évaluation :

5

Joshua was great, very helpful and extremely knowledgeable.

Évaluation :

5

Everything went smoothly

Évaluation :

1

Rude staff

Évaluation :

5

Thanks for treating us like Family. Y'all did Great. THANKS Hambone Camp Landrum, SC Yes, you can quote me on that!

Évaluation :

5

Everything was perfect. Although it was a busy Saturday morning, the Customer Service person was kind and helpful to assist each customer until they were on their way.

Évaluation :

5

Ricki waited on me and I must say she is an excellent worker, really knows her job, I felt very comfortable with her. Thanks so much

Évaluation :

1

We were told we could pick up the truck at 7:30 am but the location didn't open till 9 am. The store manager said it wasn't their problem, and just had a go f** yourself tone with us. We wasted so much time waiting for them to open and having to drive back cause someone did not tell us we couldn't get it at 7:30 am or put the keys in the lock box so we could get the truck. They then planned the call center and said it wasn't their fault. Me and my whole family and anyone that asks, I will tell never to use Uhaul every again. This was 100 % not okay. Your workers should be trained so that someone doesn't waste 2 hours when trying to move cause no one checked the store hours and that store managers tone was completely uncalled for.

Évaluation :

1

I was called 30 minutes to see if I could drop off the truck earlier, and I was not able.

Évaluation :

5

Keep it just the wat it is.

Évaluation :

5

I use this location Bi-monthly and I am always pleased by the service and commitment to customer service!

Évaluation :

5

Everything was great no improvement needed

Évaluation :

5

Josh was so friendly and had such great customer service! Ricki was absolutely amazing!!! Josh explained how to check myself back in but had a small issue resulting in my calling Ricki the GM after answering on first ring she check me back in in minutes and had great attitude and very personable even after hours! I definitely recommend this uhaul location!! Thank you and will see you again!!!

Évaluation :

3

Very disappointed in customer service, I made a reservation the day before to have truck for 6ish hours, which I assumed I had. I was not told truck had to be back by 3! As I was told before I left I was told we close at 7 bring back before, ok well I was in a hurry to get moved I didn't have much time to get 3 storage units cleared, I didn't look at contract. I did have truck back before 7 was still charged for the second day. Very very mad at this point!!!! The guy whom checked truck in has NO CUSTOMER SERVICE AT ALL!! All he said was 68,07 like he was trying to get another 68,07 out of me. My friend came in she was also upset and he wasn't making no sense. We asked why I got charged for second day he said I don't know and he didn't do it, we both asked numerous times am I gonna get that money back he said it's up to your bank. Well NO I DOD NOT AND THEY STILL GOT THAT MONEY FOR SECOND DAY!!!!!!! So will I go through this uhaul again NO!! Rude and needs a customer service check. I know it was 22,00 $ but that was food for 5 days I could have eaten. Not happy with this guy period.

Évaluation :

5

I had a wonderful experience and it couldn't have gone any smoother. Sterling was the associate I dealt with. he's very knowledgeable, professional , and expedited my service in a very timely manner. I would recommend to anyone this location specifically

Évaluation :

5

Easy to use! Very conscientious managers! What a pleasure

Évaluation :

5

Very friendly staff and quick service. Easy return.

Évaluation :

3

I had to ask the representative to help me with placing my car on the car dolly. She told me that she had just had surgery and was on, "light duty." How does one eork at such s physical job after surgery. She had to get the manager to help, who was very accommodating. When I got home to proceed to move my furniture, the hand truck that I had been charged for and the furniture covers were not there in the truck! I was told that I would get a refund but today I do not see a refund on my checking account for these two items. I did not have time to go back over to the location and get the dolly and it made our move very difficult.

Évaluation :

5

Very efficient check in and check out. Le personnel était amical et serviable. Great experience.

Évaluation :

5

Trailer was not in best condition. It was usable but had been exposed to very harsh weather. Lots of rust and corroded aluminum. It would have made my trip but loolk really bad. Bent fenderd from past use.

Évaluation :

1

When we went to pick U-Haul and get items out of storage to move nobody was there to open the store!! Appointment was at 8am and nobody arrived until 10am and that was after I called customer service! No discount was offered or anything and there were about five other people waiting as well!

Évaluation :

5

Manager Ruben Vega is very kind, competent and helpful.

Évaluation :

1

Too much to type, willing to talk. 734-578-3319

Évaluation :

5

Just great staff

Évaluation :

5

Very professional and great with correcting things that was missed understood no hassle just fix the problem and ended with have a nice day everything taking care of thanks to the staff at the u-haul

Évaluation :

5

Mr. Sterling Farr, was awesome. Very professional, kind, polite and indeed patient. You have invested in a great employer

Évaluation :

2

Everything from the pick up location, onsite storage and drop-off location was all mixed up and was truly a disaster! I'm still very angry and frustrated! Just glad the experience is over!

Évaluation :

3

The employee was nice and helpful, I needed to get storage, and paid for 24acces, the stores card reader was down I made sure to get unit before they closed, just to have truck loaded then denied acce

Évaluation :

5

Thanks for your service.

Évaluation :

5

Very friendly staff and excellent service.

Évaluation :

5

Courteous staff , clean and convenient location

Évaluation :

1

The storage alarm units were going off the store employee was not concerned. I went back to retrieve items with people that could help me move items. And employee told me that I would have to come bac

Évaluation :

5

Everyone was very friendly & helpful!!

Évaluation :

5

The best team Ive ever dealt with, never <;

Évaluation :

5

I used U-Haul Storage for 30 days. From the 1st day to the last, I visited the storage facility 4 times and each visit was excellent with staff addressing any questions or problems that I had.

Évaluation :

2

The uhaul storage facility is infested with roaches, and I feel I should be reimbursed for the bug removal products I'm definitely going to have to buy after using your facility.

Évaluation :

5

Jeffery assisted me in storing my items, answered any questions and was always there to help whenever I had to get something from my ubox. Every store needs a Jeffery. Thank you, -Andy Cannizzaro Sa

Évaluation :

5

Very helpful, friendly, staff. Have rented several pieces of equipment from this location and rented storage unit. WIll definitely use again when next need arises.

Évaluation :

1

Truck broke down and they still have my property. want me to pay to get property back from their storage. when it wasn't suppose to be at their storage. it suppose to be at my storage building.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Great team of employees , each month for 15 mos. I came to pay our unit fee in person . Each time was a pleasantly easy visit.. also told them many times that this was the best ran location for sure !

Évaluation :

5

Very easy self check in

Évaluation :

5

Staff was nice and friendly. Knowledgable. And was able to help and answer any questions or concerns I had.

Évaluation :

5

Thank you for your kindness,consistent, friendly smiling face and made me feel like we had known each other for years. So for that I say thank you and if I need to move or storage space

Évaluation :

1

My husband loss his job and we got behind on our storage payments. They said they would auction our belongings and throw away pictures and other stuff. Rat poop and urine was on all our things.

Évaluation :

3

That was canceled and resecheled to Lake Bowan storage. U-haul said the first would be free but lake bowan said no. So I can't rate your service till I move in. Thank You Thomas B

Évaluation :

5

I would recommend all my family and friends to uhaul

Évaluation :

1

Provided terrible customer service, and communication regarding my ubox. I will never use or recommend the uhaul ubox service to anyone.

Évaluation :

1

EXTREMELY POOR. Staff was selling personal stuff to customers and getting paid through cash app and left the front desk in order to take care of that instead of the next customer in line for 15 min.

Évaluation :

4

This facility and staff was good. They moved or changed some staff members on me, but nevertheless it was still okay.

Évaluation :

5

Very friendly and very efficient.