Évaluations des clients U-Haul Moving & Storage of Spokane Valley

Everything was great.

Scotty Washington was a5 star representative!

Scotty Washington was on point and very helpful, best customer service I've had in awhile.

Great place, thanks Mike!!

Mike it was a pleasure! You was always friendly and helpful. Thank you!!!

Easy and great customer service! Great location off freeway. Would rent again.

Make sure everything works properly. The windshield washer did not work. Having to stop to physically clean the windshield was not fun and time consuming on a 1300 mile trip in snow and wet weather. I stopped and filled the washer fluid which had no effect. The washer did not work at all.

Great people! Scott was incredibly friendly, professional, courteous, and hospitable. Mike and Scott worked very hard to make my move as easy and painless as possible. You cannot ask for better service.

Thank you for helping me get into a unit and a truck short notice I really appreciate the free 1 month storage God bless

I absolutely am satisfied with this particular U Haul facility. All above answers are very correct. HOWEVER, MY DISSATISFACTION IS WITH U HAULS POLICY. My rent on three units was due October 24 so I even paid Oct 23! I knew on the 25th there would be a late charge. I did the right thing. The very next day we were notified that we were closing on a house. I made quick arrangements for movers for Saturday and Sunday and all units were vacated by noon Sunday! When I went to U Haul to get "my expected refund" Mike Fenton, very nice owner, showed me the written policy of U Haul (refer to contract) and said he could not go around it to help me out. I believe him. HOWEVER, I paid almost $400.00 for two and a half days of storage! NOT FAIR do you think?For this reason I would not recommend U Haul. Again, employees and owner have all been kind and helpful.

Very friendly and appreciative

Do not have your employees upload customer's DL using their own phones. Don't you know about the HiPAA policy? When I questioned this, your employer got very defensive. I when through with the transaction because of Rochelle reassured me it was ok and that she would delete my driver license from Scotty's IPhone. You should have a better system to upload information because this was very uncomfortable for me. In addition, I was told I was going to be charged a different price. When I returned the truck, Scotty did not give us a receipt. He did not even bothered to tell me that he would send me one by email. When I received the email this morning, the amount that was charged to my account was very high. I have been doing business with U-Haul since 2002 and I never received such bad service from an employee. You should train your employees to work with the public, after all, we don't get anything for free — not that I want it but at least being pleasant would with customers would help your ratings.

Great experience. Easy, safe, and convenient.

They had trouble completing the reservation but got my rental pushed through anyway. They were courteous and very helpful.

Excellent customer service

Beyond expectations. The owner over delivers

The gentleman behind the counter was great. He told me the new features on the truck which was perfect. He was awesome. However trying to set the appt on line was ridiculous - put the correct info in but at checkout it kept putting in incorrect info. Finally called 800# and ordered it which was faster and easier.

A perfect experience!

Mike was very kind. I utilized the free 30 days for storage but had too much stuff to fit in a 5x10 so at no extra charge he bumped me up to 10x10 which was the perfect size. His customer service skills were great and his professionalism was exactly where it should've been as an owner. If I ever need storage again I will defintely come back and use Mike's facility. His crew was very nice and his property was not only very easily seen from the freeway but also very clean inside the units and on the property. Thanks again for everything Mike!

We had no issues at all

The only reason this is getting a 2 instead of a 1 rating is because of the guy that helped us inside the office. He was very nice and understood what I was trying to get done. The reason this would’ve gotten a 1 is simply because of the main number to UHaul. I called 3 times because they kept sending me YouTube videos that were literally no help, and when I tried to tell them what exactly it was that wasn’t working, they were not listening. I was on hold 3 times for 20 minutes each time trying to get help. All 3 ended up telling me there was nothing they could do to help. Literally no help. I was thankful when I got to meet the guy inside, I think his name was Nick, but he was very helpful to a frustrating day. I very much appreciated him!!

Mike was great, very accommodating and patient. Highly recommended!

The man who helped me took an hour and 15 minutes to get us our uhaul that was already rented online the night before, but he insisted we start all over from scratch in person. He had to start over 3 different times because he insisted i pay for 3 days when i only needed it for a couple hours. Multiple times he tried to charge me for a 3 day rental and i had to correct him. Finally after an hour and 15 mins he brings out the uhaul..mind you this WAS my moving day that was supposed to start at 11:30...its now 12:50 and he brings the truck out without any dollys..i tell him we need dollys and he informs me he forgot to ring them up and insists i just move without them otherwise were gunna have to start all the way over. After awhile he just gives us a dolly without checking it out, for free. Its now 1:00. Finally no more problems i think. Wrong. Come to return the uhaul after hours and i cant because the guy didnt even rent it under my account but charged my card. Finally found my contract number and found out how to return it without an account...and what happens? They say they have to charge me a second time because the first payment was never recorded?? Absolute BS and waste of my time. Next time, I will drive into Coeur d alene and pay the extra $100 in miles and gas just to avoid this location and the guy who clearly had no idea what he was doing on the job. Get it together uhaul. Very disappointed.

Improve nothing, you have an excellant U-Haul

Thank you for your helpful service.

Michael and Eric were always very helpful and friendly every time I ever dealt with them, in person and by phone. They are truly kind people.

Need a bigger lot! Seems more like it is for storage

Nothing my experience was amazing, very happy with how kind and professional I was treated.

I was charged an extra 50 dollars in top of the original 70 dollar payment, over a week after the original payment with no explanation given.

Great service!

Awesome service

Keep up the good work

The guy that works there was very kind, thank you.

Service was great! Very friendly folks. Professional and safe during Covid. Would definitely use their services again!

Michael is very friendly and helpful.

Cab of truck smelled like cigarette smoke. Make sure no one smokes in tucks.

Everyone I worked with was professional and very nice. Top notch service!

Very courteous and friendly

10/10

Good customer service

Great service and communication.

Very good there always there and helpful and accommodate when they can

Excellent and friendly customer service

A great service experience!

10 ft truck had so much water that the Mgr had to literally sweep water out. But he made sure it was dried out and even gave me a plastic cover for my mattress so it wouldn't get wet. He went above and beyond to make sure the truck was in good condition before I drove out. Great Customer Service!

Had to pay extra for mileage and was not told about any of this when I picked up the truck

Caution! Two Uhaul stores are side by side. One is serious about business, other is not. Suggest you drive to locations before making decision. Poor decision by Uhaul as it causes confusion and frustration.

Erik (Eric) was excellent to work with.

The staff were always available and professional as well as personable. I would store there again in a heartbeat (Used 2 units). Ken

I ordered from a different location and wasn't given any notice of the change until I went to pick it up. Otherwise the experience was good.

Very friendly, accommodating, and professional.

I love everything about Uhaul. My favorite part is how easy they make it. Moving is stressful and expensive Uhaul relieves these elements helping things go smoothly

Very nice experience all the way around. Thanks

Michael made the experience 5 star.

Person who helped me was great

Everything was quick and easy, my only complaint is the size of the location and how small the parking lot was.

It was perfect!!

Very helpful

Friendly and helpful staff Facility convenient and easy access Ability to pay online was very easy Thank you

Mike the manager was always very helpful, remembered me each time and was very competent. Made our move much easier and less stressful.

Very pleased with the facility and staff. Would recommend and not hesitate to use again!!

Courteous. It was good!

the manager/owner is really nice

Michael was great. Informed, helpful and professional.

Alot of questions from the representative at time of return. Not used to that in other states. Usually they only check mileage and overall condition and then close it out. I recommend re-evaluating the check out process. Checking all the turn signals, headlights, and break lights on a vehicle that only has 2200mi on the odometer is a waste of customer time.

Originally I set up the reservation using the ap and chose to pick up with the ap. When I got there, the ap wouldn't work.

Friendly and professional! A great place to store belongings.

Thank you Mike for helping me out when a storage unit was most needed. I want to recomend your storage facility to anyone that might need a storage unit. You and the company are top notch.. Thanks

Thank you.

Mike the general manager has ALWAYS gone far beyond helpful & continued to work with me during very hard times to ensure I didn't loose my storage unit.

The owner was very friendly, patient and went out of his way to ensure we would be happy.

Prompt service. U-Haul had exactly what I needed at a fair price

Manager owner very personable and helpful

This is a great place and everything is clean and secure. The GM was super nice and very helpful. We highly recommend this place for any storage needs. Thanks again Michael for all of your help .

They guys there are super nice and seem to be very caring people! They helped me when I needed it so I want to say that I appreciate them a lot.

Very friendly staff here at the Spokane location!

-There should be 2 people on staff so customers who need help don't have to wait when the 1 person leaved to clean a truck. - there should be a back up for if the customer can't find their key...

The truck I used did not have the get up and go to make the small hills in Spokane with out slowing down to much. If this truck was to go on a mountains trip it would cause headaches for the customer's and the traffic behind them like I did today. I was not loaded heavy or full either

I can’t say enough about Mike Fenton and his wife, they are very nice people very respectful ,almost like being around your family. They are very hard workers.

I have rented from uhaul many times, but this one for some reason wasn't a good one. From the time of walking in to pick a uhaul with no reservation the owner seemed annoyed to help me. The computer was having issues loading to accept my card. The guy became frustrated when I misunderstood the terms and ask for him to repeat it again. Then when leaving the milage on the uhaul paperwork said .6 of a mile but vehicle said .9 not a huge deal but ok. Then right after leaving the uhaul, vehicle drove horrible. I thought it was because I havnt drove something that big in awhile but no. I am mechanically inclined and know vehicles quite well and that power steering pump was shot. When turning it would randomly buck the steering wheel and making it stiff to turn to where in the 10 miles I drove that uhaul I almost crashed twice. Not cool. Oh and let's not forget to mention that the cab leaks a steady flow of water above the head liner. Let me tell you having your entire leg and foot soaking wet was quite the experience. I took pictures of the headliner its rotted for being wet. But let me tell you what really set me off is when I was explaining to the gentleman the issues he was unaware of the leaking roof, but he sure knew about the power steering and when asked him to grab the steering wheel to check himself he said, "oh I know I drove it drives like crap. We had our mechanics out and they said that is how fords drive." I call serious bullshit more like someone who is uneducated in his profession and may want to think twice about his career. With that being said what does it have to take for someone to listen that especially they know about this issue and it's not being fixed. Explain to me what you would have said to me or my family let alone someone else's if I were to have crashed into someone. I'll be waiting for your response mickachapman@gmail.com.

Mike was very friendly and a great help! He represents uhaul in a positive manner.

Eric Livingston was very helpful and efficient

Fix the seatbelts warning light so it doesnt beep every 15 seconds

Our original point of pick pick up was 14505 E Sprague Ave., Spokane Valley, WA. We where told our vehicle was located at a site located on E Indiana Ave. The change in location was not communicated to use prior to our arrival.

Mike and his team are wonderful. We had a great experience here during a stressful move. They made sure we had ready access to our units with a large moving truck and the customer service was great!

Eric and Mike were excellent

The truck was good, but the steering was very hard when backing up and turning around in tight places. Also the seatbelts indicator kept beeping even though seatbelts was buckled. It kept going off which was annoying.

It's a really small area, and mostly for storage units rather than trucks. It was also a bit confusing having this location called "U-Haul Moving & Storage of Spokane Valley" when there are multiple U-Haul businesses in Spokane Valley. Other than that, it was perfectly fine.

Your staff in sight was great, your customer service on the phone how ever was horrible.

With employees like Michael the manager running your facilities the sky is the limit for haul. From day one he was the most helpful person I've ever done business with. Michael knows CUSTOMER SERVICE

Over all a great customer service experience.

Super friendly and helpful staff and impeccably clean facility.

No way to Improve It is the Best it can be Now. Good service if it's a question about a Rental Truck or renting storage Units they all Do it right. Sending Emails to Our home email to remind use make a rental unit payment before storage unit payment s over due! Great place Great Employees. Super Manager of the Indiana area Storage unit.

Used our free month of storage after spending $1400.00 on our truck for our move. Managed to find a house pretty quickly so we didn't need it further.

Mike is an outstanding owner/manager of the UHaul that I went to! I can find nothing that they can do to improve their service! All of his employees that I dealt with were also outstanding! I would gladly recommend them and be a repeat customer to that specific UHaul whenever I need them!

Need more than three parking spots, especially if one of those three is for handicapped...

Excellent service and wonderful vehicle. Would definitely recommend and rent again

The employee was very professional. I will recommend my friends and family to that location .

Good facility and friendly staff.

I've rented moving trucks and a storage unit from this place and have always had a great experience. Very nice accommodating people.

From pick up to drop off our experience was awesome. Employees were informative and polite.

The owner was amazingly helpful and so nice. I always get such great service with Uhaul.

the fellow that we worked with butts very polite person and he considerate of our needs and I will enjoy being with you as a customer

Mike andEric extremely helpful. Helped load a heavy sofa from storage unit. Very helpful and friendly. Would recommend this store to friends.

Mike and Eric went out oftheir way to meet all of our storage and moving needs. Mike was particularly helpful in solving a difficult situation involving Macy’s. I will certainly use them again!

Parking sometimes inadequate. Driveway is steep and entering it made my front bumper scrape on the cement. No legal street parking.

Thanks Spokane Valley U HAUL team !! U R THE BEST..

Very pleasant customer service.

Whenever I need a storage this is the place I go.

Tremendously helped with our moving process. Fair rates allowed us to keep our things while searching for a home. Will be back!

They told me I'd receive my receipt by email and I haven't. I'd like my receipt please! Thank you, Heidi DeJong

Owner and new employee were very helpful and knowledgeable

There is really no reason to improve customer service. Please continue, that impeccable customer service relationship..

Very kind and patient staff. Clean and easy to get to .

We were always able to go into the storage anytime we had the need with No problems. Other than a little dust, everything we had in storage was in great shape. No mice, bugs or other creatures.

In a bind as I had a full truck and my free month of storage wasn’t sufficient with a full 26’ truck + paid movers. Mike was AMAZING at helping me get storage and helping. Can’t say enough about Mike!

Staff was always friendly and very helpful

We have been with UHaul for a couple years & have had a experience with Uhaul! Mike (the manager) was always very helpful and polite! If we ever need a storage unit again, we will defiantly be back!!

Very helpful staff, the units were clean including the grounds around the units. I never had to worry about the security of the units, very pleased.

Uhaul was a great place to store our stuff! Very secure, staff was super nice. The only downfall was the hours we could access our stuff.

Everything was great from top to bottom. The guy with the glasses was spot on.

Absolutely amazing, wonderful to work with. Clean storage, clean facility, friendly and helpful! Definitely reccomend using this storage facility! The manager is a delightful person to work with.

Leslie made life so much easier. She was helpful and witty and very kind and patient. Give that Gal a raise!

This place let's the homeless camp inside the fence for weeks at a time. Also, they claim to have a list you go on if you want a bigger unit once it becomes available.

Awesome service great staff(: Thank you.

they made it easy to make payments

Good customer service

Enjoyed the place and felt my things were very secure.

Had a great overall experience with Uhaul with our move from Texas to Washington state.

Very friendly helpful staff