Customer Reviews for U-Haul Moving & Storage of Spring Hill

2 953 évaluations

13416 Cortez Blvd   Brooksville, FL 34613
(E Of Mariner)

(352) 596-6825

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(352) 596-6825

13416 Cortez Blvd
Brooksville, FL 34613
(E Of Mariner)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Le service à la clientèle était génial. Check out and hook up og equipment was fast and easy.

david D. 
Évaluation :
5

I'm dissatisfied overall because my vehicle was overbooked and I was sent to a location further away from my home. I had a short simple move and was done within an hour, but It cost me more money for mileage. I should not be penalized for U-Haul's scheduling error.

JOSE M. 
Évaluation :
2

The first thing is the mileage on my paperwork wasn't the same on the vehicle by a lot. Second the fuel gage wasn't on half as the paperwork claimed which I documented with photo that included the time stamp compared to the time I rented said vehicle. I will say the the young gentleman who completed my drop of was a great help and real reason I'm not leaving a bad review on public platforms so thanks to him.

Jimmy I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
4

The starting mileage was input incorrectly when we picked up the van: 9612 was input as 96120. This made the automated return almost impossible until I entered an incorrect ending mileage in order to get the system To take the 147 travel miles. Odometer photo was provided with correct ending mileage on van.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

Second time using this location I will always drive out of my way to use this location. Amazing staff and service. Always have what I need in stock.

Jason S. 
Évaluation :
4

Parking to load/unload. So many rental trucks parked around facility that you have to block driveway and no traffic can move in or out. Otherwise, very nice people running it.

kerry B. 
Évaluation :
5

Reservations online is confusing

paul M. 
Évaluation :
4

My location for equipment was changed to a farther location. Self check out and check in was difficult. No receipt was given.

chris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave R.  |  Expérience générale 
Évaluation :
5

Owners were very professional and help me meet my needs

JOHN M. 
Évaluation :
1

This location is filthy. It has rats and the drive way area is always blocked and extremely difficult to get in and out of.

Stacy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYBELL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe H. 
Évaluation :
5

Every person I dealt with was patient and pleasant. We had several cancellations due to a closing issue with the banks. The staff was very understanding and took care of my needs when it came time for the truck rental. Great place to do business with!!

Frank V. 
Évaluation :
5

The Gentleman Tom that rented us the enclosed trailer was great. Helped us hook it up, made sure everything was correct. He was very nice, friendly and could not have helped us more. FIVE STARS. When returning the unit Jacob was equally as nice and helped me unhitch. I Have to say, U-Haul Moving and storage of Spring Hill is GREAT !!! I would definitely use them again and recommend them to anyone. The enclosed trailer you could tell had recently been service as some parts on the suspension had been replaced and everything was in good working order. THANK YOU U-HAUL and TOM and JACOB. You guys are doing a great job. !!!!!

john M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE T. 
Évaluation :
5

Great staff.

Michael K. 
Évaluation :
5

none

janet N. 
Évaluation :
5

After getting on the interstate the steering wheel was shaking like the wheels were out of balance, Everytime I shut off the truck either it almost didn't start or it had to be jumped. I jumped the trtuck to keep going so I did not have toc waste time to get to my destination. Power steering was making noise like it was empty but I checked it and it was full. The A/C worked great but the blower had only one speed and that was high. I believe that the problems I had warrants I should recieve some kind of refund for my troubles

Charles A. 
Évaluation :
5

Everything was perfect!

SAMUEL W. 
Évaluation :
5

Good friendly service.

Larry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffery J. 
Évaluation :
5

Awesome service!

DONN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

There is a young kid, early 20s, who has checked me in three times. I have a very bad back and this kid did everything to help me. I helped my dad empty out his house just by driving, that's it. One time the kids helping accidentally left a piece of my equipment in the truck. I was picking the truck up the following morning and tgis young man helped me through my dilemma. He always and I mean always greeted me with a nice smile on his face. All but once, this location has multiple customers waiting. The crew made the transactions occur quickly and safely. They kept customers safe by only allowing only one family at a time in the office. I received I think the same truck twice. This truck majorly needs repaired. First the door itself was so hard to close, after we finished our third load, I had to get a stranger to come help to get the door closed to where we could latch it. The ramp was another nightmare! It didn't want to just lock into place on the first try. The other truck I received which was the same size worked beautifully. It rose much smoother and I probably could have opened the door because it only took one of the movers to open it and it was no struggle. When they put the ramp back in, it went all the way in again with no amount of effort I will and have recommended this location. For three of the moves, I actually put on an extra 11 miles. I could have rented from another location closer to where we were working that day. I originally chose this location because it was about one mile from where I lived and a few items were being brought to my house. The other times I was staying in the Spring Hill area and going between two places was a much closer location. But customer service is very important to me and I'm not computer savvy so they personally checked me in upon return. One day I just tired out (Im only a couple months post op back surgery) early and they told me that they could extend my reservation another day. That was a saving grace My only complaint is when I call their direct number, I'm always dispatched through to the call center. I never had less than a 15 minute hold time. This young man I spoke of earlier had seen I called their office and he returned my call. No one else ever did that for me

Kelly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM M. 
Évaluation :
5

10/10. Nothing

Kayla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon P. 
Évaluation :
1

Hire competent employees. Reserved a truck a week in advance and when I went to pick it it was already taken. Requested a call from the manager and as of this review still have not received a call.

TERRY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wallace M. 
Évaluation :
5

Kathleen and her team are amazing!

Eliezer O.  |  Premières impressions 
Évaluation :
4

Communication was poor and hold times were ridiculous but other than that, a good experience.

Dena D. 
Évaluation :
3

Boxes arrived 4 days later than promised. 200 $was refunded for the delay, however the delay pushed my ability to retrieve the boxes back by another 4 days. This cost me another month of rental, wiping out the 200 $. Also, when I arrived to pick them up, I was informed I would have to rent a 15 foot box truck at a higher cost, not a pickup truck as used and acknowledged by the U-haul dealer in CO. Overall, U-Haul found a couple ways to grab a little more money. I will NOT be using the u-box system again, as too much is not in the customer's control.

GREGORY D. 
Évaluation :
3

My bill was expensive for driving from Brooksville, FL to Gainesville, FL and back. I wrote U-Haul an email to get an explanation for my billing and have not heard back. Today is Tuesday, 08/24/2021. I rented the 10' truck on 08/15/2021. Please have someone contact me to explain.

Raymond S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa W. 
Évaluation :
5

Staff is polite and well informed.

Kelly M. 
Évaluation :
5

The staff is top notch. Took very good care of me. Communicated very well. Thank you for a great experience

Corey S. 
Évaluation :
5

We had a long stressful day only to find out that the destination drop off REFUSED to take the trailer. Rude and unhelpful in Gainesville UF uhaul. Why confirm my reservation info on Monday just to refuse the drop off on Wednesday?! 800 number hold times were 18-40 minutes and reps were almost all unhelpful and just transfer you into another hold que. Decided to just tow the trailer all the way back home and the local office MADE IT RIGHT! Thank you to the Brooksville location for making pick up AND drop off a non-stressful experience. If it wasn't for them, I would never use uhaul again. Cudos to Jacob and Kathleen.

Christopher L. 
Évaluation :
2

The trailer worked great no issues , I did however find mgmt was a little aggressive and quick to blame . While we all have rough days how we approach customer can and does leave a impression

scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto R. 
Évaluation :
3

I did not go to location, boxes were brought to me by movers therefore i cannot rate location.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad Z. 
Évaluation :
3

Answer the phones during business hours

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H.  |  Expérience générale 
Évaluation :
5

Fast friendly service, clean new trucks, simple quick process to pick up and drop off! Great experience overall.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARCIE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MORGAN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
4

The staff was very quick with the paperwork and friendly! We also dealt with them for a van rental once and a truck rental another time. This location's staff was excellent in every way! However, when we returned the truck in Tampa, we were sent to 4 locations because each one said they had no room left! We spent way too much time friving around on our gas trying to give their truck back! Unacceptable!

Timothy M.  |  Expérience générale 
Évaluation :
5

She was very helpful, I needed a bigger truck ( last minute) & she made it happen!!

Sheri B. 
Évaluation :
5

Excellent

Scott F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayne L. 
Évaluation :
3

Online ad was for less than I was charged at the store. Employees were very nice and helpful.

Christy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pat S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Kathleen Mcdougall is the shit totally awesome lady

roger G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

I arrived in a crisis situation for a unit shortly prior to closing time.They worked with me right away, with compassion getting all the paperwork completed, provided detailed instructions with great clarity and got me in a unit right away with first month no fees. Yes, I will highly recommend others.

Sharion V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thresa S. 
Évaluation :
5

Great service

Jim R. 
Évaluation :
5

Kathrine was great and her employees also .they are the best thank you all

RITA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Staff was amazing!

stephen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Be sure to train all new employees to send a copy of rental receipt. I had to contact UHaul this morning for a copy. When I called this location the call went to UHaul's corporate line, which tells me the office did not have someone to answer their calls. No good.

Curt R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis L. 
Évaluation :
1

Employees were rude and had zero customer service.

GREGORY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill L. 
Évaluation :
3

The pictures of the truck were not accurate. There was a large scratch on the top of the side picture, but from the angle that the picture was taken it was not visible. It should be documented somewhere other than through a picture.

Joel W. 
Évaluation :
5

The gentleman there was great very helpful. Would definitely recommend.

Rochelle H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDGAR S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK JOSEPH A. 
Évaluation :
5

Employees at this location were very helpful

Beth A. 
Évaluation :
5

Rien

Eugene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria N. 
Évaluation :
5

The experience was great. I felt bad for the guy who received the vehicle back. We had a long trip to pick up stuff from Wisconsin. We knew we were going to be way over the mileage. He did not know that. He was very nice when he let me know we were way over the mileage. He was relieved when I said we knew that. The people at the U-Haul place were great. If we need to rent again, we will use their services again. The vehicle was great. Very pleased.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gil N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
5

It was very busy and everything was handled efficiently.

DIANE S. 
Évaluation :
5

All good

Ricky S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vincent C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
3

Disappointed, we had the vehicle for about 8 hrs and we dropped off with an employee after 6 pm and were charged 20,00 $ after hours fee. Had we known this we would have kept the vehicle until next business day.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD J. 
Évaluation :
5

Very accommodating and made the return process easy.

TODD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra B.  |  Premières impressions 
Évaluation :
2

They never informed me that I would be charged for a whole month if I took my stuff out early. I asked and they said yes. Went to pick my stuff up yesterday and I'm charged for a whole month. It's ridiculous. The people are rude and make you feel like you are an inconvenience to them. Never ever rent from them again

ANGELA MICHELLE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard L.  |  Expérience générale 
Évaluation :
4

Overall it was a fine experience. The only thing I don't understand is I was supposed to have my locker until May 28th because of the holiday weekend I did not get back there until the 29th removed all of my items and left the Locker open and I'm still getting threatened to be charged for another month

Sean B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy E.  |  Premières impressions 
Évaluation :
5

Kathleen and her staff were absolutely fantastic always willing to give a helping hand couldn't ask for a better experience I give them two thumbs up one of the best storing experiences I could ever ask for management couldn't ask for a better crew at this site thank you very much Kathleen for your health if I need storage again I will definitely be coming to your location definite five-star experience

david j.  |  Expérience générale 
Évaluation :
5

Loved the lady (mgr)

Slavica B.  |  Expérience générale 
Évaluation :
3

The staff were fairly lazy, ignorant and kind of snobby.. on top of that, the biggest downfall, at this particular facility, is the way they store the trucks and trailers!! It is difficult to get to most of the storage units or even enter the lot on some days, because the staff parks the 15', 20' and 26' trucks in front of the doors and block the driveways! I'm a commercial truck driver, and I've never any lot so poorly organized! And I've delivered and picked loads in over 27 states! I've never seen any lot like this one! This U-Hual is just terrible!

Nicholas M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN H.  |  Expérience générale 
Évaluation :
5

All all staff personnel was very friendly truck very clean, office,bathroom was very clean also Storage unit was also very clean Will recommend them two people and will use them again

Michael S.  |  Premières impressions 
Évaluation :
1

My unit was never opened until move out day, yet it was full of rodent feces and soiling of materials and staining on surfaces. Everything had to be sent to the garbage. Is it possible to have insurance refund some or all of the value?

peter c.  |  Expérience générale 
Évaluation :
5

I loved the entire experience. They were the most amazing team how they all work together and made my whole experience wonderful. I love all of the staff and so professional but friendly. Really they couldn't have been any nicer.

JOANIE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON T.  |  Expérience générale 
Évaluation :
2

The only good thing about this facility is DEBBIE, she is the only one that cared, and was helpful. I think without DEBBIE this facility would stay at the bottom in customer satisfaction

Robert W.  |  Expérience générale 
Évaluation :
2

The contents were stolen from my unit and the manager wouldn't even look at the video to see who robbed me

DerryLynn H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bud T.  |  Expérience générale 
Évaluation :
2

The reason why I put below average is because I have been from U-Haul and trucks and have used their store for sale at least two to three times in my life and I never experienced the fact of getting a truck that was inconvenient I would use that word the truck need to repairs and the staff on the 800 number that deals with the problems with the truck maintenance until 4 hours for them to come and I did not want to drive the truck because it shook so bad the guy that came he just took it less than 50 ft up the road and came back and stated that oh it's travel well all the time when I took this truck over 2 hours from my location to the next location I was hoping and believing that the truck would make it without breaking down with all my stuff in it we did make it to our location thank God for that but I have never rent a broke down shaky irregularly truck but it's okay because God worked out everything but it's okay God worked out everything for my good he sent the young man to help me with the truck and my car people do not have a heart's these days no I would not say that I would say some people are very inconsiderate but God help people out there just for you and I thank him for that so you all have a blessed life God bless you all and I would carry on and be successful in my life no matter what obstacle tries to come my way thank you again

Shirley M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather A.  |  Expérience générale 
Évaluation :
3

-DO LIKE interior lights in storage units: very convenient. -Staff is pleasant and professional. -"Climate-controlled" spaces & hallways too hot (about 9+ months/year), especially after-hours when A/C is OFF. -U Haul trucks ALWAYS (for a year or more) block access to parking: must walk long distances to access units or your vehicle blocks the ONLY thoroughfare around building. -Building exterior (metal security) door difficult to open and close, bottom drags on concrete landing.

Robert M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loretta B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SARAH R.  |  Expérience générale 
Évaluation :
5

The only real negative was that there were too many box trucks parked on site, which would block access to the garage doors occasionally. No where to park because of the box trucks. Crowded.

Devin J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
5

The manager Kathleen was absolutely fantastic. I could not ask for a better experience going through the times that we are going through she was very patient having to deal with one customer at a time. To keep her customers safe through these times of us having to go through the covet 19 social distancing

david j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marie R.  |  Premières impressions 
Évaluation :
5

Bien

Robert H.  |  Premières impressions 
Évaluation :
5

The lady's at the counter were awesome.. and the gentlemen who checked in the equipment was on point.

MARK G.  |  Premières impressions 
Évaluation :
5

The two guys that were there the day I went in were great, the guy that helped me was Tom, felt like I was dealing with a friend, highly recommend

Dom L.  |  Premières impressions 
Évaluation :
5

Great people. Easy transaction

John H.  |  Premières impressions 
Évaluation :
5

Processing in was easy and great. Ted was so helpful and can, knowledgeable. We had a very great welcoming, I will refer this store over to friends.

Sabrina M.  |  Premières impressions 
Évaluation :
5

Outstanding service by Kathleen and her crew

Hernando P.  |  Premières impressions 
Évaluation :
5

Very nice and helpful thru the whole start to finish!

aimee f.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

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