I paid for a day rental and the guy told me to have it back by 5pm when I picked it up at 11. I told him I didn't know if that was possible but I paid for 1 day so it might be back the following day and he said he would charge me for two days if I did that...they are lucky I'm not petty I was done at 3pm and brought it back but I really wanted to keep it just to prove a point. Won't rent at this location again though. I drive out of the way just to go there because I've been using them for four years. Not anymore, there's one way closer to my house zachary B.
Customer Reviews for U-Haul Moving & Storage of Spring Hill
Pour nous contacter
Brooksville, FL 34613
(E Of Mariner)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Dione G.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.Carlos D.
All staff was super nice and helpful.Michael P. | Premières impressions
Le client n'a pas laissé de commentaire.Tywane W. | Expérience générale
Le client n'a pas laissé de commentaire.Pam M.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.Robert C.
This was a terrible U-Haul experience! First of all there was no AC and we were going from Spring Hill all the way out to Beverly Hills Florida we were soaking wet with sweat when we got there... It was pouring rain and the U-Haul leaked all over our mattresses... Also U-Haul didn't account for bringing the U-Haul over from Cortez and Mariner boulevard to Pinehurst in Spring Hill and they charged us $36 for extra miles which is a bunch of crap. We called 1-800 go U-Haul or whatever that number is to complain had to wait over half an hour to talk to someone and didn't get anywhere... And to top it all off the place where we were supposed to drop it off in our reservation when we get there they tell us they don't accept 26' trucks and didn't they call or text us and no they didn't and we had to use another 3 mi to get over to the other U-Haul.Gregory C.
Le client n'a pas laissé de commentaire.Jennifer W.
The staff was simply amazing......thank you ladies 🌺Judy M. | Expérience générale
Nothing, everything went great!Bill K.
Called in and complained about all the issues we weee having with the truck. Terrible truck wasn't cleaned well smelled like smoke, wipers weee bad and tires on front end going bald. Truck was terrible overall.WAYNE S.
Nothing, they were very nice and helpfulJeff A.
Le client n'a pas laissé de commentaire.joseph s. | Expérience générale
Le client n'a pas laissé de commentaire.Richard B. | Expérience générale
The staff is always very friendly and helpful. Dealing with moving can be very stressful, the staff at this location help reduce that stress.CharlesEddy N.
Le client n'a pas laissé de commentaire.Lorraine C.
Overall a great experience.David S.
Le client n'a pas laissé de commentaire.Brian P.
Le client n'a pas laissé de commentaire.DAVID D.
Be more friendlyDIEGO G.
Very helpful n friendly.Wanda M.
Everyone working there was always very pleasant an helpful.marie R. | Expérience générale
Le client n'a pas laissé de commentaire.Joshua R. | Online Move In
excellent service, friendly staffJohn D.
Overall, a great experience.Wayne O.
Le client n'a pas laissé de commentaire.William G.
The staff were very knowledgeable and I couldn't believe how much they helped me with putting on the trailer and taking it off.Tony L.
Le client n'a pas laissé de commentaire.William L. | Expérience générale
Quick and easy pickup and drop off. The guys there are always great!Gildo B.
Hire more people like Brandon. He went above and beyond for what his job needed. After dropping off our Van, our car wouldn't start. Brandon came to the rescue by jumping our car in the rain. Hes an excellent employee and an great person.Bryce B.
Please make sure that all trucks have AC working.Niva M.
We waited 10 minutes to even locate an employee for drop off. He barely spoke and we didn't know where to go. He just used hand gestures to point us through and it was very uncomfortable. The parking lot was poorly designed and he made us turn around in the middle of the aisle of storage units because another man was in the way with a forklift on the actual drive through to get out. It was just a poor experience.Sarah M.
Very n ice & accommodating.Kimberley L.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Paul S.
My box arrived ahead of time.They were very helpful. The moving people was very friendly and got the job done. I was very happy.bonnie P.
Le client n'a pas laissé de commentaire.Robert F.
Make sure all lights work prior to renting truck outStewart W.
Tell me when you are going to deliver U-Boxes 3 days late. When I first reserved them, they were due to be delivered Wednesday August 11th, after loading the delivery date was changed to August 11th, but the real problem came when sometime after 7am on August 11th the delivery date was changed to Saturday August 13th and I only found out because I checked the website. When I called to verify that the delivery had been changed the person I talked to rather than being apologetic seemed to try and make me feel like it was my fault that they were late. I had friends lined up to help me unload (as it showed the pickup date was to be Friday August 12th, I ended up having to cancel my friends last minute, one of whom I couldn't reach so he showed up anyway.Barry B.
This facility was honest with me and told me what the real deal was. They also informed that I probably would not receive a partial refund but that I should try because the equipment should never been rented with known problems such as brake issues and a broken gas gauge.stephen H.
Le client n'a pas laissé de commentaire.rebecca k. | Expérience générale
Le client n'a pas laissé de commentaire.Charles A.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.DAVID D.
Only thing I could say is they were great in finding discounts and added day if they can just continue to do the great work that they did for us and pass it on to others. I have much appreciation for this team that helped us so much and our move thank you so much.joanne L.
Le client n'a pas laissé de commentaire.Vince T. | Premières impressions
Online reservation system worked well. Customer Service Rep Was Excellent!David G.
The truck was clean and ran well. Only issue was the A/C stopped working about 30 minutes into my 16 hour tripMartin B.
The truck used to much gas for one, and the check engine light was on it almost all the way back to ky... I will NEVER use you guys again and I'll tell my friend and family NEVER to use you again.. so thanks for nothing.noel P.
Le client n'a pas laissé de commentaire.Kevin L.
Le client n'a pas laissé de commentaire.Dawn M. | Expérience générale
Le client n'a pas laissé de commentaire.Tracy B.
Le client n'a pas laissé de commentaire.Timothy F.
Le client n'a pas laissé de commentaire.James P.
This place is awesome. The staff goes above and beyond to help.Katrina Z. | Premières impressions
A+++ I highly recommend using this U-haul I've rented there trucks before and will continue.... The employees are the nicest people ever... MargaretMargaret T.
Le client n'a pas laissé de commentaire.Kenneth s. | Expérience générale
Le client n'a pas laissé de commentaire.Wilmarie E. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Greg C.
Great UHaul location very professional friendly staff. I would highly recommend this dealership to any family or friends. Hat's off to all of you for a job well done! Mike SingerMichael S.
Le client n'a pas laissé de commentaire.Thomas P.
Le client n'a pas laissé de commentaire.jaslie C.
My box was picked up at my house by a moving company, who then took it to the Brooksville location. I didn't deal with any of the staff there. My box did get to the destination on time and everything was just fine!Jennifer P.
Le client n'a pas laissé de commentaire.kevin B.
Le client n'a pas laissé de commentaire.bruce F.
The service at this location was friendly, knowledgeable, quick and courteous. The equipment was clean, perfect functioning and seemed like new. I will definitely be back and also tell my friends. MerciJames P.
Le client n'a pas laissé de commentaire.Jessica L.
Super simple and very professional. We will use again if we need.christopher F. | Expérience générale
Le client n'a pas laissé de commentaire.Christina H. | Expérience générale
Le client n'a pas laissé de commentaire.Brian K. | Premières impressions
Le client n'a pas laissé de commentaire.Terrie D.
Le client n'a pas laissé de commentaire.Tom G.
Le client n'a pas laissé de commentaire.robert R.
Le client n'a pas laissé de commentaire.RONNIE F.
Le client n'a pas laissé de commentaire.DELILAH C.
Le client n'a pas laissé de commentaire.ronaldGsandra G.
Your staff was very professional, kind and courteous.Gerald P.
Le client n'a pas laissé de commentaire.Vito M.
Location great people and help The only thing to improve is customer care is impossible to reach anyone over the phone Twice I had to go there in person. No issues for me since I'm 10 minutes away. But the phone is ridiculous and this is the company responsibility not locations Other than that GREATindi C.
I was greeted when I walked into this location. The representative asked me if everything was ok with the truck and I told him it was great. The return process was very easy at this location. Thanks UHaul.Laurie P.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.Shannon W. | Premières impressions
Improve your after hours phone app. The scanner wasn't working so we couldn't correctly scan the return of the trailer we rented. My husband sat there at the facility for over an hour trying to scan and call Uhaul. He was on hold for 44 minutes waiting for customer service. That was not a good endingTerry P.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.CRISTIAN G. | Expérience générale
Customer service was excellent, very informative and helpful, our agent Cheyenne made sure we were taken care ofRobert M.
Highest of recommendations for the services we received!patriciad T.
Le client n'a pas laissé de commentaire.denise M.
Yes, she were very helpful and friendly.Karen K.
Le client n'a pas laissé de commentaire.William R.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.DELILAH C.
I left an E-ZPass transponder accidentally in the vehicle and went back to get it but it was not there. Vehicle have him clean and it was not turned in. Other than that, the staff was very helpful and as expediently as possible.Scott B.
Very Professional and courteous service. Love your hours. Very convenient hours.Daniel C.
Great experienceThomas Y. | Expérience générale
Le client n'a pas laissé de commentaire.heather C.
Great place and attendanceErnesto A.
Le client n'a pas laissé de commentaire.Ann D.
Le client n'a pas laissé de commentaire.Debra B.
Le client n'a pas laissé de commentaire.Salvatore R.
Le client n'a pas laissé de commentaire.Kim M.
I did not just move in to the building- been there for years.carla c. | Premières impressions
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.JAIME M.
Le client n'a pas laissé de commentaire.Steven L.
Le client n'a pas laissé de commentaire.Michael R.
Nice friendly peopledale W.
Le client n'a pas laissé de commentaire.JULIE F. | Expérience générale
The people working here were not accommodating at all we had a car tow on the back of the truck and we asked them if they could help us take it off so we could use the ramp to get our furniture off and they would not assist us U-Haul is more expensive than any other moving company in storage facility and you go with them because they’re well known but when you have people that like that working for you really hard to use you a second timeCindy F. | Premières impressions
Le client n'a pas laissé de commentaire.Precious S. | Premières impressions
I had no issues with the trailer I rented would do it again if neededJean H.
Location was very busy. Hard to move equipment around.KEVIN B.
Le client n'a pas laissé de commentaire.Mike H.
Nothing. It's the third time I've rented at this location and they are always accommodatingDavid M.
Le client n'a pas laissé de commentaire.Cristina C.
Stood in line with a customer behind me while worker looked at video of a hoarding situation and had a chat about video. After waiting for the video and the chit chat. Worker realized that she did not charge customer for two rolls of wrap. Also trailer only had one rubber stopper on So then the started the process of ringing those items up with no urgency. All while myself and another customer waited. Seems like your employee just forgot her common sense. Second time using this location for trailer, never again. Even when you have two people behind the counter, they can only focus on one customer Sorry to interrupt video time.also chain on trailer only had one rubber stopper, trainee pointed it out to manager I assume and was ignored. Chain came unhooked twice, when I brought back and mentioned it was told that there are replacements here somewhere. What an operation.Maureen B.
Le client n'a pas laissé de commentaire.Jerry D. | Expérience générale
Le client n'a pas laissé de commentaire.esther k. | Premières impressions
Le client n'a pas laissé de commentaire.CARL F. | Expérience générale
Staff went above and beyond to help us. Thank you.Mary S. | Premières impressions
uHaurl has always been my go to for many many years.Harold L. | Expérience générale
We use a lot of storage units , your unit manager (Katheen) is one of the best we’ve ever dealt with.. will continue to use this location when in this area ..KENNY E. | Expérience générale
Le client n'a pas laissé de commentaire.VICTOR F. | Premières impressions
Le client n'a pas laissé de commentaire.Charles W. | Expérience générale
Le client n'a pas laissé de commentaire.Tammy B. | Premières impressions
The only complaint I gave is the difficulty getting in and out of the site With the parked trucks and trailers making it difficult to exit if anybody was parked at a storage unit it blocked the driveway with no way to turn around especially in the back side.michael t. | Expérience générale
Le client n'a pas laissé de commentaire.KEITH H. | Expérience générale
Le client n'a pas laissé de commentaire.James N. | Expérience générale
Le client n'a pas laissé de commentaire.Eliezer O. | Expérience générale
Le client n'a pas laissé de commentaire.Michael P. | Expérience générale
Le client n'a pas laissé de commentaire.Richard B. | Premières impressions
Le client n'a pas laissé de commentaire.Richard J. | Expérience générale
Le client n'a pas laissé de commentaire.Ronda N. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth s. | Premières impressions
Le client n'a pas laissé de commentaire.DEBRA K. | Expérience générale
There is way too much clutter parking trailers what not around the outside of the buildings oftentimes clogged up trying to get to your storage unitKaren M. | Expérience générale
Le client n'a pas laissé de commentaire.Kira B. | Expérience générale
Le client n'a pas laissé de commentaire.Cindy B. | Expérience générale
Le client n'a pas laissé de commentaire.SHARMON K. | Expérience générale
Le client n'a pas laissé de commentaire.Dave R. | Expérience générale
This location is filthy. It has rats and the drive way area is always blocked and extremely difficult to get in and out of.Stacy C. | Expérience générale
Kathleen and her team are amazing!Eliezer O. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole P. | Expérience générale
Le client n'a pas laissé de commentaire.SANDRA B. | Expérience générale
Le client n'a pas laissé de commentaire.Jordan L. | Premières impressions
Le client n'a pas laissé de commentaire.James H. | Expérience générale
Le client n'a pas laissé de commentaire.MORGAN H. | Premières impressions
The staff was very quick with the paperwork and friendly! We also dealt with them for a van rental once and a truck rental another time. This location's staff was excellent in every way! However, when we returned the truck in Tampa, we were sent to 4 locations because each one said they had no room left! We spent way too much time friving around on our gas trying to give their truck back! Unacceptable!Timothy M. | Expérience générale
Le client n'a pas laissé de commentaire.Cathy E. | Expérience générale
I arrived in a crisis situation for a unit shortly prior to closing time.They worked with me right away, with compassion getting all the paperwork completed, provided detailed instructions with great clarity and got me in a unit right away with first month no fees. Yes, I will highly recommend others.Sharion V. | Premières impressions
Kathrine was great and her employees also .they are the best thank you allRITA P. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole P. | Premières impressions
Le client n'a pas laissé de commentaire.Debra B. | Premières impressions
They never informed me that I would be charged for a whole month if I took my stuff out early. I asked and they said yes. Went to pick my stuff up yesterday and I'm charged for a whole month. It's ridiculous. The people are rude and make you feel like you are an inconvenience to them. Never ever rent from them againANGELA MICHELLE D. | Expérience générale
Le client n'a pas laissé de commentaire.jim c. | Expérience générale
Le client n'a pas laissé de commentaire.Richard L. | Expérience générale
Overall it was a fine experience. The only thing I don't understand is I was supposed to have my locker until May 28th because of the holiday weekend I did not get back there until the 29th removed all of my items and left the Locker open and I'm still getting threatened to be charged for another monthSean B. | Expérience générale
Le client n'a pas laissé de commentaire.Cathy E. | Premières impressions
Kathleen and her staff were absolutely fantastic always willing to give a helping hand couldn't ask for a better experience I give them two thumbs up one of the best storing experiences I could ever ask for management couldn't ask for a better crew at this site thank you very much Kathleen for your health if I need storage again I will definitely be coming to your location definite five-star experiencedavid j. | Expérience générale
Loved the lady (mgr)Slavica B. | Expérience générale
The staff were fairly lazy, ignorant and kind of snobby.. on top of that, the biggest downfall, at this particular facility, is the way they store the trucks and trailers!! It is difficult to get to most of the storage units or even enter the lot on some days, because the staff parks the 15', 20' and 26' trucks in front of the doors and block the driveways! I'm a commercial truck driver, and I've never any lot so poorly organized! And I've delivered and picked loads in over 27 states! I've never seen any lot like this one! This U-Hual is just terrible!Nicholas M. | Expérience générale
Le client n'a pas laissé de commentaire.MARK G. | Expérience générale
Le client n'a pas laissé de commentaire.Kyle A. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher B. | Expérience générale
Le client n'a pas laissé de commentaire.KEVIN H. | Expérience générale
All all staff personnel was very friendly truck very clean, office,bathroom was very clean also Storage unit was also very clean Will recommend them two people and will use them againMichael S. | Premières impressions
My unit was never opened until move out day, yet it was full of rodent feces and soiling of materials and staining on surfaces. Everything had to be sent to the garbage. Is it possible to have insurance refund some or all of the value?peter c. | Expérience générale
I loved the entire experience. They were the most amazing team how they all work together and made my whole experience wonderful. I love all of the staff and so professional but friendly. Really they couldn't have been any nicer.JOANIE C. | Premières impressions
Le client n'a pas laissé de commentaire.ALLISON T. | Expérience générale
The only good thing about this facility is DEBBIE, she is the only one that cared, and was helpful. I think without DEBBIE this facility would stay at the bottom in customer satisfactionRobert W. | Expérience générale
The contents were stolen from my unit and the manager wouldn't even look at the video to see who robbed meDerryLynn H. | Expérience générale
Le client n'a pas laissé de commentaire.Bud T. | Expérience générale
The reason why I put below average is because I have been from U-Haul and trucks and have used their store for sale at least two to three times in my life and I never experienced the fact of getting a truck that was inconvenient I would use that word the truck need to repairs and the staff on the 800 number that deals with the problems with the truck maintenance until 4 hours for them to come and I did not want to drive the truck because it shook so bad the guy that came he just took it less than 50 ft up the road and came back and stated that oh it's travel well all the time when I took this truck over 2 hours from my location to the next location I was hoping and believing that the truck would make it without breaking down with all my stuff in it we did make it to our location thank God for that but I have never rent a broke down shaky irregularly truck but it's okay because God worked out everything but it's okay God worked out everything for my good he sent the young man to help me with the truck and my car people do not have a heart's these days no I would not say that I would say some people are very inconsiderate but God help people out there just for you and I thank him for that so you all have a blessed life God bless you all and I would carry on and be successful in my life no matter what obstacle tries to come my way thank you againShirley M. | Expérience générale
Le client n'a pas laissé de commentaire.Heather A. | Expérience générale
-DO LIKE interior lights in storage units: very convenient. -Staff is pleasant and professional. -"Climate-controlled" spaces & hallways too hot (about 9+ months/year), especially after-hours when A/C is OFF. -U Haul trucks ALWAYS (for a year or more) block access to parking: must walk long distances to access units or your vehicle blocks the ONLY thoroughfare around building. -Building exterior (metal security) door difficult to open and close, bottom drags on concrete landing.Robert M. | Expérience générale
Le client n'a pas laissé de commentaire.Loretta B. | Expérience générale
Le client n'a pas laissé de commentaire.SARAH R. | Expérience générale
The only real negative was that there were too many box trucks parked on site, which would block access to the garage doors occasionally. No where to park because of the box trucks. Crowded.Devin J. | Expérience générale
Awesome customer service provided!timoya b. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher T. | Expérience générale
Le client n'a pas laissé de commentaire.Michael S. | Premières impressions
Staff was courteous and very friendly. Explaining the whole process well.timoya b. | Premières impressions
Le client n'a pas laissé de commentaire.EVANGELINE P. | Expérience générale
Le client n'a pas laissé de commentaire.Marie M. | Expérience générale
Le client n'a pas laissé de commentaire.NANCY V. | Expérience générale
Le client n'a pas laissé de commentaire.Robert L. | Expérience générale
Le client n'a pas laissé de commentaire.nancy a. | Expérience générale
The manager Kathleen was absolutely fantastic. I could not ask for a better experience going through the times that we are going through she was very patient having to deal with one customer at a time. To keep her customers safe through these times of us having to go through the covet 19 social distancingdavid j. | Premières impressions
Le client n'a pas laissé de commentaire.Manuel B. | Expérience générale
It was clean but it wasnt. There were rodent droppings and dead bugs which I was not expecting since we paid to be on an inside unit. They were not running around and it wasnt real bad but it definitely turn us away from here after being a customer for a few years.We wouldve came to open up the unit if needed to help with that,if informed. Staff is friendly and not a horrible place but I had to clean my stuff off when moving out from bugs and rodent droppings which I was not happy about.ANTHONY S. | Expérience générale
Kathleen is greatDominick c. | Expérience générale
Staff was very friendly and accommodating.KARI K. | Premières impressions
Kathleen and staff were always eager to help and had a big smile. Made you feel like family but specialDARREN B. | Expérience générale
The staff is awesome.mary ann c. | Expérience générale
Best experience everytime we have used this facility. Thank You to Kathleen for all of her help.sherre c. | Expérience générale
Le client n'a pas laissé de commentaire.marie R. | Premières impressions
Kathleen is the best. She always helps us find the right unit to fit our needs. Very pleasant with everyone she comes in contact with. Will always use this location for my storage needs. Thankssherre c. | Premières impressions
I was there for two months. The staff was courtesy, friendly and on task.ron a. | Expérience générale
BienRobert H. | Premières impressions
People there very nice and helpfulterry k. | Expérience générale
Staff was excellent. However, you raised the rates within a month of getting the storage! On the last day had a altercation with staff concerning moving a truck that was blocking our exit.Robert m. | Expérience générale
I would like to thank every one at this U-Haul Storage they have done nothing but work with me 100 % I would definitely recommend anyone to use this U-Haul the people are nice friendlypaul s. | Expérience générale
Merci.tahar m. | Expérience générale
The lady's at the counter were awesome.. and the gentlemen who checked in the equipment was on point.MARK G. | Premières impressions
Good people who can work around UHauls screwed up computer system!Denise j. | Expérience générale
I did not receive the free lock as promised.Stephen Y. | Online Move In
The two guys that were there the day I went in were great, the guy that helped me was Tom, felt like I was dealing with a friend, highly recommendDom L. | Premières impressions
professional service ThanksHUMBERTO B. | Expérience générale
Great service. Friendly manager. Great price. Nice facility. Couldn't be happier!Dustin M. | Premières impressions
The people was very friendly and helpful they also appreciated our businessRussell F. | Expérience générale
Great people. Easy transactionJohn H. | Premières impressions
My favorite U Haul operation.James S. | Expérience générale
Processing in was easy and great. Ted was so helpful and can, knowledgeable. We had a very great welcoming, I will refer this store over to friends.Sabrina M. | Premières impressions
MerciILKA C. | Expérience générale
Very good customer service. Friendly and approachable.F Selena M. | Premières impressions
Prices are Affordable,and Staff is very Friendly.I would highly recommend them.Randy H. | Expérience générale
It was a good place to store our things,except We were charged a full months rent,and we only used it 4 days.You should have prorated it! There for I can't recommend you to my friend who is coming in.Jon L. | Expérience générale