Évaluations des clients U-Haul Moving & Storage of Spring Valley
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Spring Valley
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Guillermo C. le
The staff is very courteous and professional. Always willing to work with the customer and give the best outcome not just to make money but to look for solutions. I am pleased with their service.
Guillermo C. le
Great customer service, courteous and professional.
Charles G. le
I was unable to use my smartphone to pick up my truck Got a message saying needed to wait until office opened I ordered from my device so I should be able to use it instead of having for the nice attendant
TONY LEE S. le
Keep doing what your doing now
Alisa K. le
Excellent service and explained everything very well
MARGARITA C. le
A good experience, however, sometimes I could not contact the Jamacha office during normal business hours when I called. My call transferred to a “Call Center”, but I never received any call-backs.
matthew d. le
It was a great experience. I have to tell you that the staff here has always been really great. Today I checked out the pick up truck with Alex and then checked it back in with Ruth. Both of them were very professional and courteous at all times. They explained the whole process and took the time to make sure I was happy with everything! Great service by these two great associates with your company.
Nathan H. le
Excellent simple friendly thats how it should be during any move thanks for the fast service
novelyn G. le
The staff in this specific location are very friendly and takes care of your needs at a best valued price! Couldn't be any happier. Great experience!!!
laura d. le
Employees were professional and very friendly.
Thomas B. le
Great and fast service!
meyaka g. le
I visited this site no rentals were available: I was forwarded to another location. I arrived five min late appointment was for 12:45: no one was there. It looked very shady as well no info posted with business hours. I was forwarded back to the former site, and thankfully the call rep checked in on the situation. When I arrived to the location no one was available to assist me for ten minutes. I was told we could only check out through our phones hers or mine. Reception was terrible so I was unable to receive the verification code, another employee took over and this nightmare was finally over. The call Rep was very helpful, and spoke with the other employee. He was able to see my express check out, and got me out. This experience was sort of disappointing, but there were efforts taken to rectify the situation.
Shawn J. le
Was really disappointed in the reservation service I received from an agent named Travis he was very rude. I was trying to talk to him to find my previous reservation and he reserved a new reservation for time that I didn't even need and he just spoke really rude. Then I finally spoke to someone else and was able to find my reservation but when I got to the location my reservation was for 6 I did not receive my check till after 7 which made me late for the event that I needed the truck for in the first place. After going through the 24-hour U-Haul share process. I was not giving the verification code or directions on how to find a lock box so that made my reservation time even longer overweight before I received my truck.
Carol S. le
I appreciated all the help given me when I rented the truck. When needed again I will check here. Thank you!
Steven S. le
With the U-Haul App this was the easiest rental ever! Love it!
anna s. le
I was really happy with the customer service I received when I came in to ask about the rates on a storage unit. I got a better deal then what I have been paying the past 6 yrs + I got a free month!!!
Charles G. le
Not much at this location. Everyone I have felt with has been both professional and courteous. I will do all my business at this location. Thanx
CANNON D. le
This is the worst experience I ever had getting Uhaul truck the man working there proceeded calling me everyday before getting the truck . The when I got to the office Saturday he could find my name. Then while I renting truck from 11:00 am -6:00 he kept calling my phone it was terrible
Christopher C. le
The asst manager a woman working at the counter were very friendly. It was quick and easy for pick up and return.
Andy S. le
There’s a notice on the inside of the 10 foot truck they says each person must sweep the truck prior to returning it. Our truck was beyond dirty and clearly needed a sweep. Another thing. I booked the reservation online and went inside to check in, the lady never printed a receipt nothing! This became a huge problem when I got stopped by official authorities and they asked for a copy of my U-Haul contract and I had morning to show but an email. I was very upset at this!
Allegra M. le
My experience with Uhaul Spring Valley was a good one. Thank you!
RICHARD D. le
Thiis was my second time there and place are very secure and easy access and the staff are awesomely me very professional and definitely recommended...thank you!
ALYCE B. le
Excellent staff!
STEPHEN W. le
Got charged over $11.00 for using slightly over one gallon of fuel. Left me feeling ripped off.
Luis M. le
Excellent costumer service
BRNARD C. le
Ensure that your employees knows to verify spelling and phone numbers are correct to avoid issues
Amara C. le
It was a very unorganized. They were understaffed & the wait was long. There was not enough space to move the U-haul truck to unload and it was challenging to move with limited space in the vicinity.
Annette S. le
Everything went smoothly. I appreciate that there were no issues.
Tiffany R. le
While the driveway is a tight fit on a busy street, it's WELL worth the effort. Michael was friendly&graciously helped make our returning of Uhaul equipment much easier. Facilites are super clean!
Edward L. le
good job
Amy K. le
I was impressed with the employees and the facility. All three employees we dealt with were very friendly and helpful. The facility was very clean and seemed very secure.
christina j. le
no problems.
candice p. le
Staff always helpful.
Fadi k. le
Good
LASHAWN DONNA T. le
It was a great experience
christina j. le
Service was excellent with an upgrade to a larger storage room we were in and out in record time.
Monica M. le
Thank you. Your facility is safe and always clean. The staff is friendly and professional. Renting either a storge unit or truck is really easy and seamless. Again, thank you, Monica Martinez
Vanessa C. le
Staff is very friendly.
alejandro G. le
Andrew excellent. Lirio excellent and everything excellent. Thank you.
Gina O. le
Thank you
Vanessa C. le
I was a new customer and i was kicked out because I knew people who would come and bother me when I would stop to drop stuff off at the storage. they were old customers who I guess had problems before
Felix S. le
Wonderful staff excellent service. Thank you.
ANGEL R. le
It was convenient, your staff was helpful, and took care of my needs fast.
Christina N. le
The process of renting a uhaul was easy and convenient.
Miguel S. le
Good job spring valley Uhaul you guy's are friendly super fast when it comes to service. Good and clean facility i will defenatly recommend you guy's to my fam and friends and will defenatly be bac
Harry S. le
I made the first payment for my daughter and the staff put the unit in my name I haven’t been to California in 10 years I have no idea where they are located or anything about them except they refused
Ruby M. le
As everyone knows moving can be very challenging. It's was very comforting to receive such great customer service from UHAUL Rep Angelica:))
Josephine F. le
The staff is not keeping good records or are not communicating with each other. I changed units but it was not reflected in their records They continue to take money out of my bank account. My lock wa
TANIA H. le
My only complaint is that you don't refund the unused days when a tenant moves out of the storage unit. You can't always plan the move out date to match your original move in date.
Asonia C. le
I notified the staff on several occasions about the mice problem you have at your location. I paid 187.00 a month for over a year; my comforters, blankets, sheets were full of fesses , and urine.
Charles F. le
Facility location was very convenient, good value for money on rent, very pleased with payment terms.
FRANK B. le
The facility is clean and the folks who work there are helpful.
Sandra W. le
The staff were friendly helpful to me .
Alberto Z. le
I would have liked extended hours on weekends but other than that, all was great
ALICIA C. le
Thank you
Eugene H. le
The customer service is extremely poor at this location. I felt very unwelcomed. If it wasn’t for that I would have never moved my belongings to another storage company.
ALEJANDRA L. le
Thank you
Alex A. le
Keep up the good work guys