Customer Reviews for U-Haul Moving & Storage of Spring Valley

Service member was great. Wish I knew I was going to have to create a full account with selfie, drivers license, and leasing agreement (additional form of identification) I would of done it before I walked in

Just more parking space for customers for people we have to leave our cars while we are use U-Haul. Thanks

All was well except one of the tires was loosing air. Be sure to check before you drive away.

The Uhaul that I was given did not have spare keys. Of all the Uhauls they had, they gave us the only one that did not have a spare key. I turned in the Uhaul before it was due and they still charged me a late fee!! When I picked up, no one explained to me that I needed to check out online and they refused to refund the late fee.

Pretty satisfied with the service we got. Friendly customer service and fast check in.

The guys were really helpful, when I needed the fork lift. Never a No answer or I don't know. Very nice people.

Not charge so much for mileage

Have someone working in the Office at ALL TIMES !! I have to wait 30 minutes after returning the Truck because nobody was in the office, I even had to call get someone to come check me out !! I Almost Just Left !!!! I feel that they are Under Staff !!!!!!

A disgusting experience: original pickup - Island Ave, San Diego was changed 24 hrs. prior by U-Haul to National City, CA. On arrival there no equipment available and were re-directed Spring Valley, CA. On arrival there no 15ft Truck as ordered & confirmed was available. Wasted some extra 3 hours because of U-Haul cluster Fuck-up. Never again

Awesome team. Store manager was great and very friendly

I had a great experience yet again. I’m a returning customer and the last management team was great now another new crew especially, Brianna. She went over and beyond and she didn’t mind, that’s what customer service is all about, she gets it ! Thanks.

Nothing! I am very happy with the whole experience of renting from you! Thank you! Kindly, Russell

Everything went smooth. From start to finish. The counter girl couldnt have been more efficient, proffesional, helpful than she was that day. Before i knew it i was driving off in the moving truck. And checking it in the next day was even easier. I have and will refer this location to anyone i know who needs a moving truck, van or storage. Thank you for the pleasant service.

Great

great customer service

I’m 100% sure that you won’t want to heard what I have to said about my experience with you guys! But thank you for the experience.

Excellent customer service

Thank you for all your help and understanding to my situation.

This location has the best service in San Diego!! Kudos to the entire staff.

Need more clear i formation on 24/7 drop off

1st time UHaul User on a cross country move. No issues at all, very smooth process. Definitely impressed, no haggle with prices and was charged initial quote. No surprise fees, excellent experience.

Thank you for your service.

the staff at uhaul was well and beyond courteous to me during my storage needs. They assisted me which made my needs more comfortable in my moving experience in life, thank you.

Suck

Great customer service! Everyone that works there is super polite and the manager is amazing and super helpful. Even after hours which is surprising cuz that's not common. Overall im very happy there

The Employees we're very attentive very professional every one I can in Contact with Thank You

very business oriented and trustworthy

The staff was very very helpful and i would definitely recommend this storage facility.

Storage room smell and they are rats in the ceiling.

I had a one-way truck rental and storage rental at Spring Valley. This place is super clean and the workers are so very helpful and friendly. I highly recommend.

Great Service.f. Lidio and everyone else Thanks

Office personnel was very professional and friendly. The units and grounds were exceptionally clean.

Thank you so much for your services..... I really appreciated the awesomeness of your staff

Please note this is my first time renting a storage unit so I have nothing to compare with. Upon my arrival I waited for approximately 10 minutes for service. Uhaul did not have the size I needed.

Very helpful and friendly staff

We had a great and smooth process! Staff is very nice, detailed and informative! Thank you so much for making our moving experience gratifying!!

Michael is wonderful!!!

The employees are very helpful and always willing to help! I feel that the storage is safe and secured.

Above excellent for their customer service on 7/13/19. I don't recall their names but they helped me with getting me everything I needed and even though I didn't have enough they made a way.

You got it good attitude and you handle it as a professional.

Awesome employees great service!!!!

They helped us out were courteous and friendly

👍👍👍

Very satisfied with service and staff always available to answer any questions clean location

The was very nice and helpful

This was a great experience all around. Prices were good, the facility was great, and most importantly, the staff were friendly, professional, and always ready to help.

The staff is very courteous and professional. Always willing to work with the customer and give the best outcome not just to make money but to look for solutions. I am pleased with their service.

A good experience, however, sometimes I could not contact the Jamacha office during normal business hours when I called. My call transferred to a “Call Center”, but I never received any call-backs.

Excellent simple friendly thats how it should be during any move thanks for the fast service

The staff in this specific location are very friendly and takes care of your needs at a best valued price! Couldn't be any happier. Great experience!!!

Employees were professional and very friendly.

I was really happy with the customer service I received when I came in to ask about the rates on a storage unit. I got a better deal then what I have been paying the past 6 yrs + I got a free month!!!

My experience with Uhaul Spring Valley was a good one. Thank you!

Thiis was my second time there and place are very secure and easy access and the staff are awesomely me very professional and definitely recommended...thank you!

Excellent staff!

It was a very unorganized. They were understaffed & the wait was long. There was not enough space to move the U-haul truck to unload and it was challenging to move with limited space in the vicinity.

While the driveway is a tight fit on a busy street, it's WELL worth the effort. Michael was friendly&graciously helped make our returning of Uhaul equipment much easier. Facilites are super clean!

good job

I was impressed with the employees and the facility. All three employees we dealt with were very friendly and helpful. The facility was very clean and seemed very secure.

no problems.

Staff always helpful.

Good

It was a great experience

Service was excellent with an upgrade to a larger storage room we were in and out in record time.

Thank you. Your facility is safe and always clean. The staff is friendly and professional. Renting either a storge unit or truck is really easy and seamless. Again, thank you, Monica Martinez

Staff is very friendly.

Andrew excellent. Lirio excellent and everything excellent. Thank you.

Thank you

I was a new customer and i was kicked out because I knew people who would come and bother me when I would stop to drop stuff off at the storage. they were old customers who I guess had problems before

Wonderful staff excellent service. Thank you.

It was convenient, your staff was helpful, and took care of my needs fast.

The process of renting a uhaul was easy and convenient.

Good job spring valley Uhaul you guy's are friendly super fast when it comes to service. Good and clean facility i will defenatly recommend you guy's to my fam and friends and will defenatly be bac

I made the first payment for my daughter and the staff put the unit in my name I haven’t been to California in 10 years I have no idea where they are located or anything about them except they refused

As everyone knows moving can be very challenging. It's was very comforting to receive such great customer service from UHAUL Rep Angelica:))

The staff is not keeping good records or are not communicating with each other. I changed units but it was not reflected in their records They continue to take money out of my bank account. My lock wa

My only complaint is that you don't refund the unused days when a tenant moves out of the storage unit. You can't always plan the move out date to match your original move in date.

I notified the staff on several occasions about the mice problem you have at your location. I paid 187.00 a month for over a year; my comforters, blankets, sheets were full of fesses , and urine.

Facility location was very convenient, good value for money on rent, very pleased with payment terms.

The facility is clean and the folks who work there are helpful.

The staff were friendly helpful to me .

I would have liked extended hours on weekends but other than that, all was great

Thank you

The customer service is extremely poor at this location. I felt very unwelcomed. If it wasn’t for that I would have never moved my belongings to another storage company.

Thank you

Keep up the good work guys

they did a great job

Not to call 2 weeks later saying a furniture dolly is missing

The gal at the front desk was super helpful and cared not only about me, but helping me find the right equipment and price. She went the extra mile!

Appreciated staff promptness and professionalism.

the online reservation stated I was renting the truck for ONE day, but I was told at the location that I was renting it for TWO days. This DOUBLED my cost, was unexpected, and unappreciated.

Very friendly and efficient.

It was a good experience.

Count and verify amount of furniture pads prior to leaving facility; ours were in a bag, we didn't count them, and when we returned them all (folded) we were told we were short three, but did not have any in our possession. We had to pay for the missing ones.

I was very disappointed with the customer service that was given to me. I wasn't informed of the total fees including the mileage costs. Next time make the customers aware of all fees that need to be paid.

My only comment is tht this ws my first experience with a 26' truck and it was a little hard getting used to making turns without cuting the corners. After the first two times I had to remind myself and it was satisfactory. The unit was supper clean and well maintained.

The staff were very friendly and gave us a new truck knowing we were traveling across the US without us even asking.

We had different people check the truck out and when we checked it in. Both were excellent and both did what they could to help us meet our needs.

In dodge city to have at least 1-2 uhaul cars shown in the parking lot other than that the people were very good and kind. Excellent service couldn't been better

Nice service.

Improve customer service.

Great job by the lady who works there. Thanks!

after moving from the storage to my new house. taking thekey from the truck eventually the battery died. we had to call the 800 number to get someone out to jump the truck. but the truck had stopped in the middle of the street so i had to have all of the neighborhood kids try to help me push that big ass truck out of the street. once i got it back they only took 10 dollarsd off i thought that was mean.

I rented additional pads. Some were very dirty. Most were nice and clean.

best u-haul around. I travel further to use this location. very organized, no lines out the door, nice people.

keep up the good work

Charged for fake cleaning charge of $25 after using it for moving 2 couches. I did not leave one speck in there. Told her I didn't clean it because there was nothing to clean. I inspected it myself. I'm not sure who it was I spoke to but my receipt has "Blanca Olivarez" on it so I assume it was her I spoke to from La Mesa CA. The location I rented from was fine and the guys that helped me did a good job. It was the phone call I received explaining the charges to me that I have a complaint about. If this is Uhaul's way of getting a little extra from their customers then there is no way I'm recommending them. I have now read several complaints online and this Cleaning fee was on some of them.

Nothing

I'm very disappointed in the $.99 per mile extra charge. After picking up the new furniture, my total bill was nearly the same as if I had had the furniture delivered my professionals. Next time I will use the professionals and not U-Haul.

My overages were explained in a professional, pleasant manner. Yes, I would highly recommend both locations.

After reserving an appliance dolly over 3 weeks in advance and calling twice to advice them of the date an time I would be picking up the equipment, the dolly was not there, and I was force to drive around to a different location for one a huge inconvinience on moving day.

Nice & courteous attendants. Quick check in & out. Excellent service!

Sales associate was short, ill-tempered, and unaccommodating. Instructions were poorly explained, and vehicle review was not well specified. Very poor customer service.

Extrememly pleased and would recommend this location to friends and family.

The CS lady was so rude. When we returned the truck...higher then the gas level was at when we rented it, she asked us how much $ we put in of gas. My husband told her $8.50. She told him that he should of put at least $10.00 in there. What difference does it make how much we put in there as long as the gas level is where it was supposed to be? She sat there and argued with my husband about how people do not fill it up correctly. You really need to talk to her about that. We turned it in at a higher level then it was when we rented the truck. We will never go to that location again.

very personable

Staff was very friendly, courteous, helpful and just good folks. Thank you...........I just hope i dont have to move again......what a pain......but if i do, i will be calling thank you Have a Blessed Week

I thought the truck had a ramp and it did not, also I was unaware my sister in law had so much to move , or I would have requested a bigger truck to hold more and make fewer trips.

keep up the good work ! very friendly and helpful.

blanca was very helpful and pleasant

Blanca needs to learn how to use a computer. Four months in a row she didn't properly enter the credit card info and Contacted me to give her a good credit card for the monthly payment. I checked with the bank each time and she had entered the information incorrectly. She was rude and very confrontational about her mistake. So much so that I had to take cash to her location to pay her, when all she needed to do was enter the information correctly. S

This is the second time I have rented from this U-Haul facility and I have been please both times! Everyone is very friendly and professional, the trucks were clean and ran well, and the whole process went very smoothly.

discounts

Make sure you put gas in the truck and get a receipt. I got the truck on full, used it for an hour and it was still on Full. Nope they wouldn't accept that. so they want to see you spend money before they credit you back.