Customer Reviews for U-Haul Moving & Storage of Springdale

Évaluation :

5

The phone access and online check in was super convenient.

Évaluation :

3

Make sure all rented equipment is recieved by the costumer.

Évaluation :

5

Very nice storage facility

Évaluation :

5

The gentleman who helped me get the Uhaul was great! He had excellent customer service and was a very postive person. The second guy that helped me check my Uhaul back in was also excellent! Would use this location again!

Évaluation :

5

Thanks for your patience

Évaluation :

5

Very friendly and helpful.

Évaluation :

3

I had to drive to another location to get a utility cart and a furniture dolly. In addition, the exterior to the vehicle was dirty with bugs. Windshield was hard to see through. Rest of the vehicle was clean though.

Évaluation :

5

Everything was ready when I arrived. The staff made the process easy

Évaluation :

5

This is the best storage facility! They are very understanding and professional.

Évaluation :

3

It a very small area, and they don't really have parking space while you conduct your business. My pick up time was 9:00am didn't finish paper work until about 9:25 am took longer than I thought it would take.

Évaluation :

5

No comment

Évaluation :

5

Quick and easy service, everything was perfect

Évaluation :

5

I would recommend anyone because the staff was very concerned. The staff went above and beyond assisting and.helping out. Thanks so.much.for the business.

Évaluation :

3

They need more parking. No one was on site to help.

Évaluation :

4

U Haul Storage was very helpful to me. This particular storage was very accommodating to my needs.

Évaluation :

5

Love uhaul they are always available & accessible thank yall for your service keep up good work your business is always needed because people are always moving divinely grateful

Évaluation :

5

Good overall, back was a little dirty,

Évaluation :

1

The facility does not open very early to access belongings. The gate malfunctioned twice. Manager not available and rude on multiple occasions. Garbage dumpster in back not available when cleaning out. One employee said key to dumpster was lost and another manager/employee said no access to any customers ever even though sign is clearly posted. Voicemail was left and not returned regarding cleaning out locker and needing access to dumpster as I live out of town, 6 hours away, and had to make three trips to clean out because of this issue. I've paid over 10,000$ for this unit and this is unacceptable. Manager on final day of move out was unwilling to unlock dumpster and was dishonest about policy, was not polite, and was not helpful as a manager. Because of this, I will not be using storage at uhaul in the future.

Évaluation :

5

It was very quick and neat check out. Guy helped was prompt

Évaluation :

5

No complaints at all. Very good experience.

Évaluation :

5

Great people and storage facility!

Évaluation :

3

I paid for a dolly but there was no dolly in truck at pickup

Évaluation :

5

Truck was clean, checking it out and In was a breeze! Outstanding staff!!!

Évaluation :

1

My unit needed lights replaced. I reported it three different times to the office. Each time the information was taken down. Someone was to give me a call in order to gain access to the unit. Well it never occurred. When time came for me to move out. There were no light at all it was totally dark, the office has no backup light available, and the single female that was working did not know how to change them.So we had to move out with the use of my cell phone light. I was not able to clean my unit until the next day after having to purchase a portable light to see what I was doing. Other than that it was ok not other problems. The manage did assist me in getting a refund for the month I paid and did not use. For that I am grateful.

Évaluation :

5

Your help in our move was invaluable.

Évaluation :

4

i dropped the truck off after hours but have used this location before and they were helpful

Évaluation :

5

I was a customer for almost 12 years. Very satisfied.

Évaluation :

5

I really appreciate your front end customer service representative. I didn't know the appointment times expired after 1hr - and she was very helpful in getting us reset up. It was my first time driving and picking up a UHaul - and hopefully in a month or two I'll get to do it again!

Évaluation :

5

N.D.

Évaluation :

5

The drop off point was closed so there were no personnel to rate.

Évaluation :

3

I paid to rent an appliance dolly and it wasn't in the truck. The location wasn't open yet so I couldn't get it. Other than that my experience was good.

Évaluation :

5

Trucks need more mechanical work they ride really rough. I thought the one I had was going to break down

Évaluation :

5

Excellent

Évaluation :

3

No suggestions for improvement. Jen was very helpful.

Évaluation :

5

Everything was great also customer service.

Évaluation :

5

Uhaul made this move and storage experience flawless. The staff was really nice

Évaluation :

5

All good

Évaluation :

5

The young man that I dealt with was awesome !! Helpful and always in a good mood even when his office was full of customers !! The young girl that helped me when I rented the unit was great too ! She told me she was leaving soon to travel so I didn't get to thank her when I moved out ..

Évaluation :

3

Unit was difficult to get items in or out base on the set up of or location of the door. Was a pain to get things because door had to be swung open get items and swing door back in a very tight corner.

Évaluation :

5

I will be using your services again. Keep up the good work.

Évaluation :

5

I think the gas guage float needs to be changed in the truck i rented because i fill it up all the way drove 10 miles and I get a email that it was 3/4 . And I got charged 18 dollers for gas

Évaluation :

5

I don't like the paper with the milage don't match with real. I pay 30 dollars additional for miles I don't use. I'm not happy.

Évaluation :

5

Perfect!

Évaluation :

5

A perfect truck rental experience. The staff were especially friendly and helpful. Je la recommande fortement.

Évaluation :

5

Great Customer Service 👌

Évaluation :

5

I have rented from you guys before and I've always walked away and not worry about my things being stolen or anything else . The facility is always very clean. The staff is also friendly and helpful. I would highly recommend U-Haul storage and rentals on the trucks.

Évaluation :

5

S.O.

Évaluation :

4

L

Évaluation :

4

A site or method that helps customers a link to donate , sell wardrobe boxes and other boxes for reuse

Évaluation :

2

Closed out account on Jan 7 and my checking account was attempted to charge on Jan 10. Called facility and was told by an assistant manager that there was nothing they could do to stop this from happening and that I needed to just tell my bank to block transactions. I'm very disappointed that your system is still trying to charge me and your answer to fixing the problem is I need to contact my bank. Why not see why YOUR system is still charging me?. Why am I being made to do YOUR job? I did what I was supposed to do on my end. Staff was very unhelpful and assistant manager told me I can speak to his boss Cody but he is sure that he will tell me the same thing . Unacceptable

Évaluation :

5

Jennifer provided great customer service!! She is an asset to the company. She made the process painless

Évaluation :

2

I set up after hours pick up and got to the location and there was a lock on the back of the truck with no key. Had to wait on someone to get there to cut the lock. Also when I finally got the back door open after waiting almost 2 hours the dollys I paid for were not in the truck. Had to return the next morning to pick up the dollies.

Évaluation :

1

The Gentleman at the desk was professional and friendly!

Évaluation :

5

Very nice .

Évaluation :

4

Just didn’t know you had to let the staff know you were or have moved stuff out when I was there the last time I didn’t and this time I was being charged and first month was free and my stuff was out before the 5th .

Évaluation :

5

No comments at this time. I will be needing photos and videos of a young man I requested assistance of. His face was shown on many views including at the Airport location. He kept my furniture and refused to answer the phone. I will be needing a little information later.

Évaluation :

5

Great service! Thank You!

Évaluation :

3

Lock mechanism on storage unit is off track and doesn't lock

Évaluation :

3

Megan was a good CSR--a keeper. The truck was sub-standard. The cab reeked of cigarette smoke; i had to change clothes after driving. The windows were plated with cigarette smoke residue and hampered visibility. The windshield wipers need replacing. The brakes and transmission need work. The backup lights were too dim to be of use. I got less than 5 MPG, which is horrible mileage for a 1/3 filled truck. The tie-downs were mostly useless because of the metal brackets over the top, which prohibited passing rope or other materials through them. This van is substandard and unsafe--shame on you for having it in your system. Worst of all? I asked for a location 5 miles closer (each way) in order to save time and money. You said you sent notifications of the different location, but they never arrived. I paid for an additional 10 miles I should have avoided. NOT HOLDING MY BREATH WAITING FOR YOUR WRITTEN REPLY.

Évaluation :

5

Very nice truck Nice air conditioning

Évaluation :

3

My luck was not inside my unit as promised and caused me extra time and money that I did not have.

Évaluation :

5

I appreciate Uhaul.

Évaluation :

5

Renting was easier and quicker than I thought that it would be.The dispatch and drop off location made it super easy.The price was reasonable and the miles were calculated exact.

Évaluation :

5

Always exactly what is expected

Évaluation :

3

The truck was barely drivable. I was unable to make my planed trip in this vehicle. It is in serious need of an alignment. The cab also smelled like smoke and it was an all around bad experience.

Évaluation :

5

Thank you all for your kindness

Évaluation :

4

Megan was awesome on Saturday 8/12/2023

Évaluation :

5

Excellent customer service Daimon d was well act knowledgeable helpful and professional

Évaluation :

5

Please be sure I am off all of your email, text lists, etc. Thanks

Évaluation :

5

Make sure Damion is working. He is delightful, professional, knowledgeable and overall an excellent representative for you company.

Évaluation :

2

Never even had a working light in unit

Évaluation :

5

The young man was well mannered and friendly hard to find good help. Please keep them.

Évaluation :

5

My initial storage was under a leaking pipe and had water in my storage. And I received a text that said I had my lock in there and I didn't. So the next day I went to the front office and the gentleman there switched me to another storage and I received my lock while I was in there with no problem.

Évaluation :

5

great customer service

Évaluation :

5

I believe the young man who helped me is called Damon? He was so kind, helpful, and professional. I was in and out in a flash.

Évaluation :

5

Just as always and as expected. This is why I continue to use U-Haul. Very good communication and they do exactly what they say. Great!

Évaluation :

5

Fast and friendly assistance from Bryan. Thanks.

Évaluation :

4

Rien

Évaluation :

3

I was not satisfied with the price hike so many different times that's exactly why I moved out

Évaluation :

4

please make sure that all items are actually available and put into the uHaul before giving it to the customer This is the second time I've rented a uHaul and a Dolly only to not receive the dolly both times so money was wasted

Évaluation :

5

The Young Man that works at this facility, shows Outstanding Customer Service skills, he was friendly and provided excellent help. He is truly an excellent employee to represent your company.

Évaluation :

5

Include the dolly with truck the truck sounded like it needed maintenance it was pulling slow but we made it

Évaluation :

5

Daimon was above excellent!! Very knowledgeable, helpful and patient with us!!! Great customer service!!

Évaluation :

5

I moved into a senior apartment and then moved my belongings into there.

Évaluation :

4

Very good customer service.

Évaluation :

5

Continue providing great service 👏 👍 👌

Évaluation :

5

You have to slam the door dor it to close. Otherwise it says the door is open.

Évaluation :

5

The only problem I had was poor communication with the young man who set me up on 2/9/23 for the U-Haul on 2/10/23. He never told me I needed to go to another location to pick up the truck. That was very poor having me to drive to one place wait 20 minutes to be told I need to pick up some where else. When I got to the 2nd location, the young man who waited on me was so professional and very nice very courtesy. He made my day good and I felt better about all the miscommunication between the first guy at the other U-Haul business that's something that your company needs to train your people to let them know that you will not come back to this location to pick up you will be going to another location to keep someone from traveling out of their way but to sum it all up it was a very well experience because that young man that I went to the location to get the U-Haul was very very kind.

Évaluation :

5

Very pleased with service

Évaluation :

1

I was Kicked out by the manager the guy 1st time seeing me there and said I had to leave I work two jobs I have a place to lay my head but this guys comment was that I was living there this place sucks as well as the manager

Évaluation :

5

The young black guy was always helpful very friendly and respectful I would recommend this property to anyone

Évaluation :

4

Very friendly, helpful staff but unit had a leak in the roof that resulted in water damage to many items

Évaluation :

5

This Uhaul location was AMAZING & ABOVE, STAFF & ALL! The only issue was when I had to put my code in at the gate I had to get out of my car even some times in the rain being that I didn't want to pay extra for the remote access gate key. I would recommend this location to relocate the gate code post so No one has to get out of their vehicle. Beside that my experience was superb! Thanks UHAUL!

Évaluation :

5

I accidentally locked the keys in the truck and was given conflicting information on how to handle it

Évaluation :

3

It was fine just hate I lost all my stuff after all those years.

Évaluation :

4

Very well maintained

Évaluation :

5

This is a good company to use the rates are reasonable I will always use this company and will recommend it to anyone that need a storage or U-Haul truck thanks for being so nice and kind to me I appreciate you

Évaluation :

5

I always have excellent service with Uhaul in location stores and customer representatives on the phone! It's great to know I can call a company for a rental and not have to worry about any issues or problems to get something!

Évaluation :

5

My experience was smooth & very professional. I was in a hurry to move items temporarily while changes to my house were being made & all items removed from the floors, including closet floors. Uhaul was perfect. There is no lighting inside the individual spaces so one depends on bright hall lighting (good enough for me).

Évaluation :

5

Everything was great, I picked truck at 6am , it was dark, had a little trouble seeing letters on lock, but I will definitely recommend …

Évaluation :

5

Would have stayed storing my things there. The unit cost increased and I found another storage place for same money, bigger unit and climate control. Then Having things damaged from another customer hitting my unit with their vehicle was the end of interest to stay there.. I know it was an accident but very unhappy having damage to a couple things that are not replacible but hope I can find someone to repair. Mr.Cody Hill was on top of it and had unit door fixed quickly no complaint there.

Évaluation :

4

S.O.

Évaluation :

5

Employee was knowledgeable and very efficient. He was busy with 2 other people. But I waited only a few minutes.

Évaluation :

5

Exceptional customer service experience, as I was treated with respect, kindness and understanding of my needs interms of storage space and moving supplies.

Évaluation :

5

Damon and Andrew have been extremely helpful!

Évaluation :

5

Continue the good service

Évaluation :

3

No parking area, hard to navigate to location off Airport Blvd.

Évaluation :

5

I just wish there was lighting in the unit. Lighting from the hallway is not sufficient even with the door open enough to read the writing on my boxes. I'm certain it's a fire safety issue, but with todays technology, one would think it's possible. Other than that, I have NO complaints!

Évaluation :

3

Difficult to get into and out of the place with a large UHaul

Évaluation :

3

When pickng up the equipment the gentleman helping was awesome and very helpful but the boy that was on when returning the uhaul definitely shiould not be working in customer service 1) i was trying to call to let them know i was on my way but still had a few item in the truck that did not fit in my other unit and did they pissibly have a small unit i could rent. After 30 min of calling and him picking up and putting on hold finally spoke with him when i was 5 mins from the store and was told yes they have a small unit but they are closing in 5 mins and i could leave the uhaul and they would dispose of my items. I literally pulled in at 4 pm and tried to go in not only was the door lock he got in his car and drove off smiling at me. We can all follow are schedule and turn customers away or we can all do exactly what we was trained to to do but the best customer service is when an employee goes beyond what has to be dobe and schedule to assist customer and this boy failed. But if we based this review on the first gentelman who was there when i picked up it would have been perfect!! theirs always one person That ruins it for everyon

Évaluation :

5

Nice everything very nice and professional. Great help at front desk with Andrew