Lady behind the counter was absolutely rude, no care for working, and genuinely didn't want to be thereTOBY E.
Customer Reviews for U-Haul Moving & Storage of Springdale
Pour nous contacter
Mobile, AL 36608
(across from Jason's Deli)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h30 pm
- Sam : 9h am à 4h pm
- Dim : 10h am à 3h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Clerk that served us was rude. Had her child of maybe 2 or 3 years old at work with her and couldn't do her job for taking care of him. We had reserved and paid for a dolly. She told us they don't have dolly's at that location. Couldn't do anything to get us a dolly. Didn't want to give us the mattress covers we had prepaid for even though she had plenty on her display pegs. She finally gave us those. Had also told us they didn't have furniture pads which we had also prepaid for. She finally left her son with us and went and found the pads. Very unprofessional. This was not the location we had reserved our truck at. They moved it a day before pick up to this location. We would never recommend this location. Also, our truck was reserved for 1:30 pickup and they called to ask if we could pick up at 4:30 as it was not ready. Setting us back 3 hours on our loading and causing us to load in the dark. Very disappointed with the Springdale location!!!James D.
Le client n'a pas laissé de commentaire.DEBORAH T.
Never received the appliance dolly I rentedTrey W.
One of the best storages . Great prices, and helpful service!!jasmine r. | Expérience générale
Le client n'a pas laissé de commentaire.Richard B. | Online Move In
Le client n'a pas laissé de commentaire.charles c. | Premières impressions
Excellent service à la clientèleBONTA W.
Le client n'a pas laissé de commentaire.Andrea W.
Le client n'a pas laissé de commentaire.johnny L. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN D.
Le client n'a pas laissé de commentaire.Gordon W.
Great service, easy processLISA S.
Christopher was very helpfulKenneth S. | Premières impressions
I was a little disappointed, I filled out the contract online for 5 hours but, when I got to the pickup place, I only had 3 hours. But the attending person was very helpful, and worked with me, because I had to go pass the stated time.PAUL J.
Le client n'a pas laissé de commentaire.Edward K. | Premières impressions
The facility seem to have a hard thin keeping employees, I recommend purchasing a gate remote to access the facility at your convenienceELIZABETH C. | Expérience générale
Le client n'a pas laissé de commentaire.DARALYNN R. | Expérience générale
More vehiclesJohnny C.
Le client n'a pas laissé de commentaire.Luis M. | Premières impressions
Le client n'a pas laissé de commentaire.Shamika V.
I had a fast a friendly check out and my move in was a breeze. Thanks for making my experience so easy.Libeada m. | Premières impressions
I was unsure as to where to park the vehicle. I pull in and there was a gate they I could not open and very limited parking. Staff was really helpful though.TRENHOLM E.
Le client n'a pas laissé de commentaire.Lilly M. | Expérience générale
Excellent customer service.HETTIE V. | Premières impressions
Le client n'a pas laissé de commentaire.mable d. | Premières impressions
Le client n'a pas laissé de commentaire.alex A.
Le client n'a pas laissé de commentaire.BERNARD R.
Building is kept clean and secure , outstanding customer service.alex a. | Premières impressions
Le client n'a pas laissé de commentaire.Kenya T.
Thank you for your service.Alvin M. | Expérience générale
Excellent service à la clientèle.rhonda g. | Expérience générale
Alana and her husband were very knowledgeable and very friendly. The young man who took care of me on the 13th was very respectful and also knowledgeable. I will definitely use this facility again. I give them a 10 out of 10.Annette G. | Expérience générale
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.CONRAD W. | Premières impressions
Le client n'a pas laissé de commentaire.lisa B.
Le client n'a pas laissé de commentaire.Joycelyn W. | Expérience générale
The staff was great and I left completely satisfied with my new storage unit. The only thing that was a cause for concern, is due to being active duty military, I was asked for my commanding officer's name and phone number. I was told that this was company policy in the case a service-member is deployed or any situation that would warrant contacting military officials. The reason that this is an issue is because a service-member's commanding officer (CO) changes quite frequently. It's a temporary billet assignment not one permanent person. A better point of contact could possibly be the manpower headquarters element for the particular branch of service. The service-member should be able to generate that information. Just an aspect to consider regarding service-members.jeff a. | Premières impressions
Ms. Bridgette was really helpful and I’d recommend her to anybodyMeah S. | Expérience générale
The staff was very friendly and kind and knowledgeable about all my needs I surely appreciate them. Thanks M Yorkmelinda y. | Expérience générale
Le client n'a pas laissé de commentaire.BROOKE T.
Le client n'a pas laissé de commentaire.robert w. | Premières impressions
Le client n'a pas laissé de commentaire.KEITH M. | Expérience générale
Le client n'a pas laissé de commentaire.Micheal W.
Good siteGuy F.
Your CSR was great! Friendly, courteous, and very helpful! He answered all of my questions and had a pleasant and kind attitude.JENEICE J.
The lady that checked in the truck was great!Frances G.
Le client n'a pas laissé de commentaire.isaiah j. | Expérience générale
Didn't have the furniture pads I requested - and needed. And wasn't told ahead of timeYUELL B.
Le client n'a pas laissé de commentaire.LITA T.
Le client n'a pas laissé de commentaire.nestor A.
Unit I rented was taken. And wasn't what I expected.YEKATERINA T. | Online Move In
Le client n'a pas laissé de commentaire.Mary W.
Le client n'a pas laissé de commentaire.deangelo w. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN M T. | Premières impressions
Great placeMontrez P. | Expérience générale
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.Herman C. | Expérience générale
The Staff is Awesome,Polite and helpful! Thank You for everything!Joe M. | Expérience générale
None! Everything and Everyone was very helpful and polite! Merci!Joseph M.
Le client n'a pas laissé de commentaire.Osben C.
Le client n'a pas laissé de commentaire.herbert f. | Expérience générale
Le client n'a pas laissé de commentaire.Carletha W. | Expérience générale
Arrived at location. 9:40 am. Doors were locked. Rep was inside. We parked the truck. He finally came outside and stated we must move it. Charged me 60 $late fee . We were to return at 9am instead of 10am when we picked it up.Kimberly D.
Le client n'a pas laissé de commentaire.deangelo w. | Premières impressions
Le client n'a pas laissé de commentaire.CODY R.
Le client n'a pas laissé de commentaire.Victoria S.
Le client n'a pas laissé de commentaire.Marcus S.
When I switched my pick up time online, I never received another email that had the new information in it. It was confusing because when I changed the time, it automatically changed the location. Additionally, in the store they said that all pick up trucks had to do an in person check in. But it gave me the option for online when I booked. Just some confusing things about the website! The staff at the location was amazing was even found my credit card I left behind!Amanda S.
Thank you so much Alana😀Lewis W. | Premières impressions
Le client n'a pas laissé de commentaire.Demarcus C. | Premières impressions
This is an excellent storage facility it is always clean and very well maintained. I rented a storage unit from them for over two years. The Robertson's (the purveyor's for U-haul) are so nice, helpful, caring and make the over all experience a 11 out of 10. If you have an opportunity or need to rent a storage unit...MAKE SURE YOU CHOOSE THIS LOCATION!! You won't be sorry.Jon F. | Expérience générale
Small parking area out front to return vehicle.James Y.
Le client n'a pas laissé de commentaire.CANDICE M.
Overall, a great experience. I was sorry to leave and would have stayed if the site were closer to our new residence. Management could even have been nicer or more cooperative.Barbara S. | Expérience générale
They are great just wish they stayed open laterDANIEL B. | Premières impressions
No warning about how sluggish the truck ran up to 50 mph.Thomas B.
Le client n'a pas laissé de commentaire.BENJAMIN S.
Alana and her team were amazing and always very friendly! I would highly recommend this location!Douglas C. | Expérience générale
Le client n'a pas laissé de commentaire.Douglas C.
Le client n'a pas laissé de commentaire.chashity l. | Expérience générale
Le client n'a pas laissé de commentaire.amber r. | Expérience générale
Nothing. The customer service is beyond excellent. I also have a unit and the staff is always pleasant and friendly. I would and will recommend and come back. I went to other UHAUL places and never received the courteous treatment that I receive at this location.KATHY B.
Le client n'a pas laissé de commentaire.Jeffrey V.
Le client n'a pas laissé de commentaire.loukisha s. | Premières impressions
Le client n'a pas laissé de commentaire.Keith F. | Expérience générale
Le client n'a pas laissé de commentaire.Crystal M. | Expérience générale
Everything is great! I recommend this location for storage to everyone! Friendly and lovable staff!Kenton W. | Premières impressions
The brake makes metal noise and pushy.Kiho K.
Le client n'a pas laissé de commentaire.AMY L.
Le client n'a pas laissé de commentaire.Brashawn Y.
The service guy was very friendlyMICHAEL J.
The managers at this location were nice, professional, as well as personal. I was treated like family and like they had known me a long time,, didn't treat me as a dollar sign. I also rented a 10 x 10 storage bin that they held for me knowing I was coming form Birmingham, AL and not sure when I would arrive. It was a wonderful experience.GREGORY M.
I had a positive experience in every way. Salesperson was courteous and helpful.Sandra P.
Le client n'a pas laissé de commentaire.Samuel R. | Online Move In
A larger parking lot.PAMELA S.
Very friendly staff. Convenient location.herbert f. | Premières impressions
Not much. Employee was great.CORWIN N.
Le client n'a pas laissé de commentaire.Marzelous H.
Please state whether or not equipment is available before purchasing. I ordered a utility dolly so I could move my furniture downstairs; however I assumed the dolly was in the back of the uhaul when i picked it up because I heard a lot of noise while driving. It was not. No one called to say anything about the miscommunication. So I called and the lady directed me to go and pick up one from a different location. My car is too small to pick one up so I had to drive the uhaul which resulted in more miles which thus resulted in more charges than anticipated. Which also costed me more time because of traffic. It was inconvenient.Allison C.
Always so nice and accommodatingCHRISTI S. | Premières impressions
Le client n'a pas laissé de commentaire.Marvin L. | Expérience générale
Le client n'a pas laissé de commentaire.Kisha S.
Le client n'a pas laissé de commentaire.Marcus J.
Nothing. Representative was efficient. Everything went smoothlyJohn S.
Le client n'a pas laissé de commentaire.Sandra R. | Premières impressions
Le client n'a pas laissé de commentaire.Alice H.
The heater did not work and it was 40 degrees and the inside was dirty with an odd scentKenneth W.
Le client n'a pas laissé de commentaire.Terry A.
Austin and Alana were Great at helping my needs for the move!! I am glad that they had a 26' truck available! That made our move Great ! They are very helpful and kind! Thank You From JOE AND NICOLE!Joseph M.
Le client n'a pas laissé de commentaire.Thomas E.
The couple that run this office is very nice and knowledgeableRose M.
Tell your employees to not accuse customers of stuff they didn't do.Dylan B.
Le client n'a pas laissé de commentaire.Jonathan M.
Le client n'a pas laissé de commentaire.CHERRY W. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda G. | Premières impressions
Great experience!Douglas B.
My experience was different for the two locations the equipment was split between. The UHAUL on 3755 Airport Rd rep showed no concern for the inconvenience of not having a dolly with the truck. The purpose of the reservation is to reserve equipment for the appointment. Then the guy told me I couldn't park my vehicle in their parking lot. Now I'm a customer but I cannot park there temporarily. When I raise concerns about not having a dolly to haul my appliances from a 3rd level unit he stated I just need to go find my own dolly from another store. I received not support on this matter. I had to do all the running around myself even though I reserved it. The next split location was in an entire different city it took over and hour to get a dolly makes no sense. I called corporate and the woman I spoke to stated equipment isn't guaranteed so you should expect to not always get what you reserve. I said so inconveniencing the consumers is practice of this company and we should just accept that. She stated I would be contacting in 72 hours. I haven't heard anything as of yet. By the way I paid nearly 300 $and that's way to much money to not be compensated or accommodated for anything. Going forward I will not use this company.Vvonaka R.
Le client n'a pas laissé de commentaire.Alandia D.
Le client n'a pas laissé de commentaire.ANNETTE J.
Le client n'a pas laissé de commentaire.Charlene W. | Premières impressions
The truck needed gas.Margaret H.
Super friendly and accommodating.Theresa I.
Le client n'a pas laissé de commentaire.Latrice S.
Le client n'a pas laissé de commentaire.Sherrie V.
Le client n'a pas laissé de commentaire.Anthony S.
The worker was very helpfu getting me checked outl and didn't have to go through that horrible online after hours check in that took an hour to complete.Shannon W.
The owners are the sweetest, most accommodating people I've ever done business with. I will definitely use this location vs any other for any U-Haul or storage needs.Kenya B.
Le client n'a pas laissé de commentaire.Gregory B.
Everything was perfect!!Loveda L.
Le client n'a pas laissé de commentaire.Nicholas T.
Damien was wonderful! Answered all my questions and explained things thoroughly and was extremely nice! I've never used Uhaul before, but I definitely will again because of Damian !Catherine S.
Le client n'a pas laissé de commentaire.Christian S.
Le client n'a pas laissé de commentaire.Jackson P.
Customer service was excellent!! Very friendly and helpful. Quick service.Sarah M.
Le client n'a pas laissé de commentaire.Arrick G.
My experience was super. The online reservation made it quick . The gentleman who handled my transaction was friendly and humorous. He wasted no time in processing my order and I was on my way without glitch.Vivian B.
Le client n'a pas laissé de commentaire.Tina W.
Nothing at this timeJames J.
Le client n'a pas laissé de commentaire.Gregory G.
The couple that manages this U-haul establishment were AWESOME! They were extremely helpful, friendly and personable. Nothing was too much trouble. If I need another U-Haul truck, I will certainly look forward to renting from them, again!ronald H.
Le client n'a pas laissé de commentaire.Freea J.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.Catherine S.
Le client n'a pas laissé de commentaire.Douglas T.
Le client n'a pas laissé de commentaire.Melanie M.
Le client n'a pas laissé de commentaire.Kimberly H.
The pick up was very easy to find and the people were great to deal with.. Very helpful and professional.Dominick W.
Le client n'a pas laissé de commentaire.Curtis T.
The guy was super nice!Richard F.
Le client n'a pas laissé de commentaire.Sereta F.
Le client n'a pas laissé de commentaire.Lucius S.
Le client n'a pas laissé de commentaire.Christopher W.
The owners are fantastic people, and will go above and beyond to help.Heath H.
Thank you so much for your professionalism and courtesy.lewis w. | Premières impressions
Everything was exactly as advertised. Friendly helpful staff. Have only had a unit a week or so.Brenda W. | Premières impressions
N/atamichael l. | Premières impressions
Everything was above and beyond professional.Phyllis C. | Premières impressions
Was very impressed with Alana ..very helpful and a happy personPat D. | Premières impressions
It was a very nice experience. We moved our office files in in the rain and they were completely helpful. Very nice owner and staff!!Bay C. | Premières impressions
The staff was very professional .Sandra A. | Réservation