The guy at the front desk was very friendly and helpful when checking in !!
KLYNN P. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Springdale
Testimonials From Recent Customers
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Picked up Uhaul and expressed my concerns about the vehicle durability and noises heard while driving and employees neglected the problems mentioned to them.
Frederick J.The purpose of the 24/7 truck option is for convenience at the pick up and drop off times. However, if it's always down due to technical difficulties it's more of a nuisance than a help.
Nicole T.Truck leaked on the inside ruining some of the boxes of books we were carrying. This truck does not need to go back out until the entire back section is sealed.
Ronald M.They were a big help. Everything went smooth. I'd recommend U-Haul to anyone.
david P.It's a storage unit place. Not really much space to park a 26ft U-Haul but managed.
David T.The driver door didn't want to close, the check engine light was on, the truck didn't have a ramp, no inspection or details given on pickup, wasn't notified that it didn't have a ramps either.
Antiana S.Rent was expensive!
peggy p. | Expérience généraleAndrew was very helpful and friendly. All of my questions were answered. Everything went smoothly and was great.
niegel c. | Premières impressionsStop going up on the price of rent !
peggy P.The gentleman at the counter Damon he was very helpful and knowledgeable about the storage units
KIRTISTIA K. | Premières impressionsVery friendly and thanks to everything.
loukisha s. | Expérience généralecourteous and helpful
Sam M. | Premières impressionsI really like this store. The associates behind the desk are really nice and easy to work with. I call on this location every time I need a truck. We have also utilized the storage units several different times.
KELLY T.Hope i dont have to use youguys again an that your all blessed
Lataya H. | Expérience généraleThe roach spray was very strong and in you storage items. I was not pleased with that....
michelle j. | Expérience généraleThe staff was always courteous and helpful .
CHININA F. | Expérience généraleGreat service thank you!!
ARCHIE S.The storage I rented was misleading on the size that it would hold 1-2 bedroom it's actually like a studio apartment and it was to small
JACQUITTA P. | Expérience généraleI would just like to say thank you for all of the assistance that I received from your team. The young man who checked me in was very knowledgeable, friendly and was able to make sure that I had everything I needed for my unit. I was back-and-forth several times to the unit and every time I saw him he had a smile for me and always made me feel safe and welcome. Keep up the good work over there and I will definitely be recommending you to my friends and family. With Mobile in the condition it's in right now Safety is high on the priority list. Your location and staff made my family and I feel secure while using the unit. Thank you for all you do keep up the good work!
Stephanie D. | Expérience généraleWhen I made my reservation, I was told I could pick up the truck an hour before the store opened by using the 24/7 Truck Share check in on my smartphone. When I arrived at the store at 9:15 am, the app told me my order was switched to in person pickup. So I had to wait for 45 minutes for the store to open. Then had to wait another 20 minutes while the truck was checked in and cleaned before I could take it. This fiasco caused my movers to have to wait around for me for an hour 15 minutes.
JEFFREY C.The only difficulty I had was locating a cart during the move in/move out process.
Timothy J. | Expérience généraleThe initial location I reserved, did not have any employees there and the did not return my call after initial contact. I had to wait 15 minutes at the next location for the employee to finish using the bathroom. The vehicle was very jerky and the check engine light came on right after I picked the vehicle up. Call in customer service was excellent, but I would have hated to be on a deadline.
STARISK W.Have a sign on the door telling us where to park. Other than that, the guy who helped me was fantastic.
Deirdre S.No parking lot at all
Kurt H.Ethan made the process so easy. He was very professional and so friendly. I will definitely be using this location again
SHATAY A.The only complaint I have is that I moved into the unit Nov 1, and out on the 13th. I paid for a month in advance. I was told at checkout, that they do not refund partial payments. I was due over $120. There is no way I am paying for something I'm not getting full use of.. Especially in todays economy. I am not even sure this is legal, and will pursue further if I dont get my money back. I need my money back, asap. I reported this to the Asst.GM and he will get with GM and he is supposed to get with me on Monday.
KATHRYN C. | Expérience généraleThis was not the location I had reserved or the truck I had reserved. The staff was very nice and made up for the issue
WAYNE B.The guy that waited on me is very nice
SHEILA W. | Premières impressionsMy only note is that i could not find any carts to help move my boxes.
Timothy J. | Premières impressionsKeep up the great work.. and excellent customer service 👌
TERRY T.Lady behind the counter was absolutely rude, no care for working, and genuinely didn't want to be there
TOBY E.Clerk that served us was rude. Had her child of maybe 2 or 3 years old at work with her and couldn't do her job for taking care of him. We had reserved and paid for a dolly. She told us they don't have dolly's at that location. Couldn't do anything to get us a dolly. Didn't want to give us the mattress covers we had prepaid for even though she had plenty on her display pegs. She finally gave us those. Had also told us they didn't have furniture pads which we had also prepaid for. She finally left her son with us and went and found the pads. Very unprofessional. This was not the location we had reserved our truck at. They moved it a day before pick up to this location. We would never recommend this location. Also, our truck was reserved for 1:30 pickup and they called to ask if we could pick up at 4:30 as it was not ready. Setting us back 3 hours on our loading and causing us to load in the dark. Very disappointed with the Springdale location!!!
James D.Never received the appliance dolly I rented
Trey W.One of the best storages . Great prices, and helpful service!!
jasmine r. | Expérience généraleExcellent service à la clientèle
BONTA W.Great service, easy process
LISA S.Christopher was very helpful
Kenneth S. | Premières impressionsI was a little disappointed, I filled out the contract online for 5 hours but, when I got to the pickup place, I only had 3 hours. But the attending person was very helpful, and worked with me, because I had to go pass the stated time.
PAUL J.The facility seem to have a hard thin keeping employees, I recommend purchasing a gate remote to access the facility at your convenience
ELIZABETH C. | Expérience généraleMore vehicles
Johnny C.I had a fast a friendly check out and my move in was a breeze. Thanks for making my experience so easy.
Libeada m. | Premières impressionsI was unsure as to where to park the vehicle. I pull in and there was a gate they I could not open and very limited parking. Staff was really helpful though.
TRENHOLM E.Excellent customer service.
HETTIE V. | Premières impressionsBuilding is kept clean and secure , outstanding customer service.
alex a. | Premières impressionsThank you for your service.
Alvin M. | Expérience généraleExcellent service à la clientèle.
rhonda g. | Expérience généraleAlana and her husband were very knowledgeable and very friendly. The young man who took care of me on the 13th was very respectful and also knowledgeable. I will definitely use this facility again. I give them a 10 out of 10.
Annette G. | Expérience généraleThe staff was great and I left completely satisfied with my new storage unit. The only thing that was a cause for concern, is due to being active duty military, I was asked for my commanding officer's name and phone number. I was told that this was company policy in the case a service-member is deployed or any situation that would warrant contacting military officials. The reason that this is an issue is because a service-member's commanding officer (CO) changes quite frequently. It's a temporary billet assignment not one permanent person. A better point of contact could possibly be the manpower headquarters element for the particular branch of service. The service-member should be able to generate that information. Just an aspect to consider regarding service-members.
jeff a. | Premières impressionsMs. Bridgette was really helpful and I’d recommend her to anybody
Meah S. | Expérience généraleThe staff was very friendly and kind and knowledgeable about all my needs I surely appreciate them. Thanks M York
melinda y. | Expérience généraleGood site
Guy F.Your CSR was great! Friendly, courteous, and very helpful! He answered all of my questions and had a pleasant and kind attitude.
JENEICE J.The lady that checked in the truck was great!
Frances G.Didn't have the furniture pads I requested - and needed. And wasn't told ahead of time
YUELL B.Unit I rented was taken. And wasn't what I expected.
YEKATERINA T. | Online Move InGreat place
Montrez P. | Expérience généraleThe Staff is Awesome,Polite and helpful! Thank You for everything!
Joe M. | Expérience généraleNone! Everything and Everyone was very helpful and polite! Merci!
Joseph M.Arrived at location. 9:40 am. Doors were locked. Rep was inside. We parked the truck. He finally came outside and stated we must move it. Charged me $60 late fee . We were to return at 9am instead of 10am when we picked it up.
Kimberly D.When I switched my pick up time online, I never received another email that had the new information in it. It was confusing because when I changed the time, it automatically changed the location. Additionally, in the store they said that all pick up trucks had to do an in person check in. But it gave me the option for online when I booked. Just some confusing things about the website! The staff at the location was amazing was even found my credit card I left behind!
Amanda S.Thank you so much Alana😀
Lewis W. | Premières impressionsThis is an excellent storage facility it is always clean and very well maintained. I rented a storage unit from them for over two years. The Robertson's (the purveyor's for U-haul) are so nice, helpful, caring and make the over all experience a 11 out of 10. If you have an opportunity or need to rent a storage unit...MAKE SURE YOU CHOOSE THIS LOCATION!! You won't be sorry.
Jon F. | Expérience généraleSmall parking area out front to return vehicle.
James Y.Overall, a great experience. I was sorry to leave and would have stayed if the site were closer to our new residence. Management could even have been nicer or more cooperative.
Barbara S. | Expérience généraleThey are great just wish they stayed open later
DANIEL B. | Premières impressionsNo warning about how sluggish the truck ran up to 50 mph.
Thomas B.Alana and her team were amazing and always very friendly! I would highly recommend this location!
Douglas C. | Expérience généraleNothing. The customer service is beyond excellent. I also have a unit and the staff is always pleasant and friendly. I would and will recommend and come back. I went to other UHAUL places and never received the courteous treatment that I receive at this location.
KATHY B.Everything is great! I recommend this location for storage to everyone! Friendly and lovable staff!
Kenton W. | Premières impressionsThe brake makes metal noise and pushy.
Kiho K.The service guy was very friendly
MICHAEL J.The managers at this location were nice, professional, as well as personal. I was treated like family and like they had known me a long time,, didn't treat me as a dollar sign. I also rented a 10 x 10 storage bin that they held for me knowing I was coming form Birmingham, AL and not sure when I would arrive. It was a wonderful experience.
GREGORY M.I had a positive experience in every way. Salesperson was courteous and helpful.
Sandra P.A larger parking lot.
PAMELA S.Very friendly staff. Convenient location.
herbert f. | Premières impressionsNot much. Employee was great.
CORWIN N.Please state whether or not equipment is available before purchasing. I ordered a utility dolly so I could move my furniture downstairs; however I assumed the dolly was in the back of the uhaul when i picked it up because I heard a lot of noise while driving. It was not. No one called to say anything about the miscommunication. So I called and the lady directed me to go and pick up one from a different location. My car is too small to pick one up so I had to drive the uhaul which resulted in more miles which thus resulted in more charges than anticipated. Which also costed me more time because of traffic. It was inconvenient.
Allison C.Always so nice and accommodating
CHRISTI S. | Premières impressionsNothing. Representative was efficient. Everything went smoothly
John S.Great experience. Had to keep our furniture in storage until we signed for our house. Nice, clean, and convenient.
Nancy D. | Expérience généraleThe heater did not work and it was 40 degrees and the inside was dirty with an odd scent
Kenneth W.Owners and staff were so very nice and helpful. Highly recommend
stephani l. | Expérience généraleAustin and Alana were Great at helping my needs for the move!! I am glad that they had a 26' truck available! That made our move Great ! They are very helpful and kind! Thank You From JOE AND NICOLE!
Joseph M.The couple that run this office is very nice and knowledgeable
Rose M.Tell your employees to not accuse customers of stuff they didn't do.
Dylan B.Great experience!
Douglas B.My experience was different for the two locations the equipment was split between. The UHAUL on 3755 Airport Rd rep showed no concern for the inconvenience of not having a dolly with the truck. The purpose of the reservation is to reserve equipment for the appointment. Then the guy told me I couldn't park my vehicle in their parking lot. Now I'm a customer but I cannot park there temporarily. When I raise concerns about not having a dolly to haul my appliances from a 3rd level unit he stated I just need to go find my own dolly from another store. I received not support on this matter. I had to do all the running around myself even though I reserved it. The next split location was in an entire different city it took over and hour to get a dolly makes no sense. I called corporate and the woman I spoke to stated equipment isn't guaranteed so you should expect to not always get what you reserve. I said so inconveniencing the consumers is practice of this company and we should just accept that. She stated I would be contacting in 72 hours. I haven't heard anything as of yet. By the way I paid nearly $300 and that's way to much money to not be compensated or accommodated for anything. Going forward I will not use this company.
Vvonaka R.👍🏼
andrew k. | Expérience généraleVery nice and helpful they all needed raises!!!
Brian s. | Expérience généraleManager and all employees very nice and helpful. If I ever need storage again will definitely be back.
JAMES B. | Expérience généraleThe lady who works the counter is so sweet very helpful as always my daughter had a storage space here she is just as sweet as ever
desiree d. | Expérience généraleEveryone was so helpful when I checked out. I walked back to the unit and a nice man gave me a ride back to the front in his cart...also, I left my Iphone at the desk and once discovered, drove back and the very pleasant young man at the desk walked out with a smile and handed it to me. Great people!
Judi D. | Expérience généraleEveryone was awesome and helpful.
John R. | Premières impressionsThe couple running the Uhaul Storage were so incredibly nice and helped me with any issues I had! Such kind people, highly recommend.
sandra s. | Expérience généraleClean area Helpful and respectful employees
diane b. | Expérience généralePeople in charge are amazingly great, best experienced ever.
alejandra a. | Premières impressionsAlana was really helpful and very easy to work with. Je les recommande fortement.
Jessica O. | Expérience généraleeveryone was always so nice and the place is very clean and secure
Rick S. | Expérience généraleHard to call in
JAMES H. | Expérience généraleThe Robertsons were very polite and professional. I found them to be the most positive part of the experience of storage unit rental.
Kevin M. | Expérience généraleThey treated my like family,,,,, Much Love & Respect
David D. | Expérience généraleAlana and her team have always gone and beyond each time I visited the faculty. I would definitely rent again.
Kalandra H. | Expérience généraleThe staff at this location go above and beyond to satisfy their customers. They work together as a team to effectively complete all forms of business. I would always choose this location to do handle my uhaul and storage needs. Thank you so much much for your kindness and courtesy.
Kimberly H. | Premières impressionsAlana & her husband are the best representative for U-haul. Their personality is phenomenal . They are very caring people they make you feel like home away from home. Thanks for there hard work in keeping me happy and my property secure.
Sonya M. | Expérience généraleThe staff you have running the facility were great. Best in years.
John G. | Expérience généraleAbsolutely love this place!! Staff was always SUPEE FRIENDLY & helpful! If I ever need storage space again this will be my go to place!
zaria K. | Expérience généraleThank you so much for your professionalism and courtesy.
lewis w. | Premières impressionsNever had a problem in almost 27 years of using the storage facility. Great place and great people to work with.
JOSEPH P G. | Expérience généralefriendly staff and easy to work with
Rick S. | Premières impressions