Le client n'a pas laissé de commentaire.Martin J.
Customer Reviews for U-Haul Moving & Storage of Springfield South
Pour nous contacter
Springfield, IL 62703
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 3h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Shannon H.
Le client n'a pas laissé de commentaire.Justin C.
I am an asthmatic and have allergies to secondhand smoke of ANY KIND. The truck reeked of cigarettes and otherwise was clean. It was chilly outside, I had to keep the window open! The smell gave me a severe migraine.The one I rented in August 2022, reeked of marijuana and I totally detailed it out, repeatedly sprayed the vents, bought 2 cans of air freshener and none of this worked. Smokers should be charged a $100 to $250 cleaning fee or please assign smokers, smoke infested vehicles and Dedicate a few vehicles in each size, for Non-smoking. Please help. Thanks soooo much. 濫冷ANGELA D.
Le client n'a pas laissé de commentaire.ALBERT B.
Very quick easy drop off. Very friendly staff.Audra S.
I paid over $400 to live my daughter. This was way too much money and I've never paid this when moving in my life. This is not okShawn R.
Le client n'a pas laissé de commentaire.Todd C.
Le client n'a pas laissé de commentaire.Jennifer M.
Not moved anything in yet. But it looks like a very nice space.Gail D. | Premières impressions
Le client n'a pas laissé de commentaire.CHARLES Y.
Appreciated the free month. Your facility is very nice. ThanksDOUGLAS W. | Expérience générale
Credit card machine kept on freezing and couldn't process my card. Took multiple attempts and then had to enter in number manually.Julius K.
Nothing to improve. Everything was greatVANCE H.
Awesome workerskari ann A.
Le client n'a pas laissé de commentaire.Edward L.
Le client n'a pas laissé de commentaire.Carolyn C.
I was charged an $11,5 fuel charge when I put gas in the vehicle at the same level as when I rented it. Due to this I will rent from another location.Jennifer M.
Le client n'a pas laissé de commentaire.Timothy K.
Le client n'a pas laissé de commentaire.Matthew C.
Provide an option for printed receipt at checkout with final total cost figure.Donald M.
Le client n'a pas laissé de commentaire.Sara F. | Online Move In
Very efficient staff. Drop off area very clearly marked and effortless experience. Inside staff very friendly and helpful. Overall. this was a very good experience. Again, I would have rather operated with a full tank of gas on pick-up and return. Thank you for making the move less stressful.Patricia M.
Le client n'a pas laissé de commentaire.Joseph W.
Everyone at the facility was super helpfulGeorge R.
Le client n'a pas laissé de commentaire.Pantea T.
Great staff and management 😉👍💯Leronne P. | Expérience générale
I picked up and returned the same day my equipment every employee that I encountered had a smile on their face and was very polite kind and courteousOtis F.
Lower your mileage cost. Gas is already high enoughNANCY M.
Le client n'a pas laissé de commentaire.THERESA S. | Expérience générale
This location and staff are exceptional!!! Keep up the great work!Christopher H.
Reserved an appliance dolly and truck, when arrived appliance dolly was not available had to buy $20 strap and use utility cart to move side by side fridge.Patrick H.
Le client n'a pas laissé de commentaire.Jason G.
Love Uhaul!Christian O.
Le client n'a pas laissé de commentaire.Margaret A. | Expérience générale
Le client n'a pas laissé de commentaire.mike Z.
Le client n'a pas laissé de commentaire.Alexis K.
All went well until the return visit: Dropped off trailer after returning. Staff told me where to leave it, with absolutely no assistance disconnecting and placing in original location. Did not even offer assistance. Seemed to be doing their own thing. Four different people were behind the counter when I arrived for return.Mark K.
Workers friendly, very helpful. Hands down best . So easy to get to .cindy B.
Staff was friendly and very helpful in answering all my questions.Chermonthia G. | Premières impressions
Your evening shift worker was super lazy. Upon return of equipment, there were several other backed up returns and the employee was inside coloring. I was unsure if I was to get a refund or not seeing as how she didn't check in my rental. Overall the day shift team was superb, but evening shift employees can use some improvements in customer service.Kayla L.
Le client n'a pas laissé de commentaire.Lisa W. | Premières impressions
Le client n'a pas laissé de commentaire.mattriona B.
Le client n'a pas laissé de commentaire.Marty J.
Le client n'a pas laissé de commentaire.Andre G. | Expérience générale
Le client n'a pas laissé de commentaire.Jordan S.
Le client n'a pas laissé de commentaire.JEFFREY S.
Le client n'a pas laissé de commentaire.Carol J.
Prompt, friendly service on the drop off.Michael M.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Beau E. | Premières impressions
Steve is as able to answer my questions and gave me confidence that everything was done correctly. The hitch was installed before I expected and it looks great on the car.Shannon F.
Great service no complaints at allLeonna D.
The lady that set me up on 10/26 was very rude and treated me let crap. I called in originally to express my needs and she was very short answered. I had to ask her to repeat the price and mileage fees so I could write them down. She literally yelled them to me like I was a little child. I showed up to see if I could get a truck same day and the lady was at the desk and I asked I see your trucks out there I believe I need that size bigger (an upcharge for you all) she pointed at the board and said the prices are there. I asked if the mileage fees was the same and she rolled her eyes. Throughout the whole process it was very unprofessional and I would never want any of my employees to promote this behavior in front of the rest of the staff or my customers. Side note the lady that checked me back in was very friendly. Fill free to call me at 217-971-0187 if you'd like any further info thanksjohn H.
The place is clean and organized. I had a question about the bill and they were as helpful as possible.AJA O.
Le client n'a pas laissé de commentaire.Mary S.
Le client n'a pas laissé de commentaire.Rachel P. | Expérience générale
Friendly staff and quick check-in. Answered all of our questions.Emily P. | Premières impressions
Steve has a beautiful smile and Calista and Ray are great 😊â¤ï¸Jessica S.
Very Friendly staff at S 6th St, Spfld, ILDena M.
Le client n'a pas laissé de commentaire.lakesha D.
I was told I could pickup my trailer at 8:30 am but when I got there they were closed. Had to wait 30 minutes for them to open.Beth D.
The truck itself wouldn't start unless the wheel was cranked hard to the left or right. When I let the uhaul employee know, she said management was aware but wouldn't fix it. But in my experience, most uhaul trucks are junk.Sarah M.
Le client n'a pas laissé de commentaire.Ashley M.
The two ladies that were there are the best! Friendly & helpful.Dena M.
Le client n'a pas laissé de commentaire.Mattriona B.
Le client n'a pas laissé de commentaire.QUINN M.
Le client n'a pas laissé de commentaire.Zuo X.
After repeated trips to this U-haul store I received totally different information each time I was there. Absolutely no consistency at all. This included the employees- on my second visit the manager handed my a business card with her name on it- they were very nice and personable The following week when I returned there was a whole different crew of people including the manager. The reason for renting the truck was to surprise my daughter for her wedding with decorations to make her dream wedding come true. This surprise was Spoiled however when U/ haul sent emails to her. I was never even asked for an email let alone wondering how they even got hers? The gal I rented from later called to let me know that due to my inconvenience she would compensate me for the mistake- guessing she did I'm not 100 % sure. She said â€œwell all you said was it was for a wedding ( was I obligated to tell her what all was in the truck and why?) When discussing dates and times the truck was needed after leaving the incorrect times were sent to me in a text to confirm. I then had to make a call to correct the problem which turned into a wait time of 20 to 30 minutes to talk to anyone (I had to wait- it had to be fixed) When I did get through that gal was VERY GOOD Unfortunately it lead to another phone call the following morning and in making that call was told the person I need to speak with was in a meeting and I would receive a call back within 48 hours What??? I needed help now Also when I walked in the door to schedule the truck I was greeted with a very Unenthusiastic â€œHow can I help youâ€ Which I responded I'd like to reserve/rent a U-haul And was responded by a rude â€œWell, which is itâ€ Then I was told the truck would need to be returned by 7:00 AM the day it was to be brought back. At that time I told her that was not possible as I would be in Iowa- I would not be able to return it till that evening. we spoke about the late return where to put the keys and where to park the truck. Then on the morning of the return I received a phone call stating that I had rented a truck and that it was to be returned at 7:00 AM and wanted to know where it was! URGH This was frustrating! After explaining AGAIN the situation, I was told that there was no notation put on the order and that was why I was receiving the call and then she hung up without even saying goodbye/How Rude. Was also told at the time of renting the truck that I would be receiving a call from â€œtraffic control â€œ due to having the truck for extended time. Which is a call I never received. I've rented from Uhaul before and Always been very pleased. It was at a location place that is no longer open or I would have gone there for sure! If I could suggest- the self check in process was confusing and frustrating for someone not good with on line applications. Other option was to have Uhaul do it for you for an additional $20 Gave up after 20 minutes or so and even another person helping- not wanting to pay an additional fee but had no choice. In conclusion- really I like Uhaul- always been a happy customer but this adventure truly left as they say â€œa bad taste in my mouth â€œRebecca A.
I would just like to say that the two ladies working were absolutely amazing! After being screamed at by another customer they were very professional and outstanding! Those two ladies were slammed packed and doing an amazing job!! Give those ladies a raise!! Have a great day!!Heather B.
Le client n'a pas laissé de commentaire.Holly W.
No comments.Geoffrey C.
They made everything so easy. Yes I would tell someone else about U-Haul.Karen W. | Expérience générale
Customer service was greatMary L.
Le client n'a pas laissé de commentaire.Laura B.
Key would not turn in the ignition without multiple attempts. Wham turned in, was told they were aware, but would not fix until it completely failed. This would render the truck inoperable. At a gas station, or anywhere it might be shut off!John H.
The young lady who helped us get our unit was quite accommodating at closing time. Greatly appreciated!!!!DOUGLAS W. | Premières impressions
Charged me late fees for their mistake. Had trouble a few months in a row with their system. Took a lot off fees from me that on their part should have been taken off! Not my fault the system had some glitches.susan h. | Expérience générale
Le client n'a pas laissé de commentaire.Melinda B.
Le client n'a pas laissé de commentaire.Daniel K.
THAT FACILITY IS THE BEST THROUH OUT THE COUNTRY..STEVE AND HIS STAFF: JESAICA, LITTLE STEVE, ISABELLE,CALISTA, R FABULOUSSANDY P. | Expérience générale
I recommend completing your interaction with 1 customer before moving on to another customer while I'm sitting outside waiting to get my trainer connected , i arrived first and as the employee walked out the door that employee turned around and went back inside to wait on other customers.GARY K.
I was acknowledged immediately. The representative made eye contact to make sure she understood my needs.ANGELA M. | Premières impressions
Le client n'a pas laissé de commentaire.David K. | Premières impressions
Le client n'a pas laissé de commentaire.ED M.
Le client n'a pas laissé de commentaire.Lewis M.
Le client n'a pas laissé de commentaire.Corey I.
The customer service person that was in the hub this morning, was fully aware that the truck she assigned us was having issues and assured us that the truck was fine and we were not going to have issues. Now was are currently sitting in a parking lot broke down with a U-Haul loaded and road assistance has been unable to find a vendor to get to us to get back on the road for over an hour now! This is terrible, and unacceptable. How do you knowingly put someone in a rental knowing they are traveling about 300 miles round trip!Jordon A.
Le client n'a pas laissé de commentaire.mary I.
Quiet lying about your prices 1995 is bullshit I had the truck for four hours $156 later they don't tell you millage is 115 a mile more bullshit never againRay A.
Keep up the good servicesFred C.
Le client n'a pas laissé de commentaire.Cindy S. | Premières impressions
So far proved to be a hassle-free experience. Employee I dealt with was prompt, helpful, and genuinely friendly. Trailer rented was exactly what I reserved barely an hour before. Check out was quick and effortless, return was even faster! Employee met me at the door and assured she would take care of paperwork/deposit regarding checkout. As long as there are no hiccups with billing I give this experience A+++Jeff M.
Le client n'a pas laissé de commentaire.Adriana W.
Have a correct number of pads for each box. Would make it easier for people to get boxes ready to go.Donald W.
Le client n'a pas laissé de commentaire.ANDREW D.
The uhaul on 6 th street staff are very nice and helpful. Very nice facility jennifer s. | Expérience générale
Le client n'a pas laissé de commentaire.Robert B. | Online Move In
Le client n'a pas laissé de commentaire.Gary B.
Le client n'a pas laissé de commentaire.Trent U.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Michael B.
the only issue we had was trying to create an account so we could drop it off after hours and we tried different times on each of our phones it still wouldn't work so we had to leave it for the workers in the morning and get charged an additional $20 which we didn't want to have to do but after a half hour or longer of it not working we were done tryingkendra M.
Le client n'a pas laissé de commentaire.BRITTANY H. | Premières impressions
Average so far just got a small place and just moved in.Toni T. | Online Move In
Quick and cordial response when arriving initially. Also, quick to respond when returning equipment.Jeff R.
Le client n'a pas laissé de commentaire.Gary B.
Le client n'a pas laissé de commentaire.quinlan C.
Very friendly staff.WAYNE S.
Le client n'a pas laissé de commentaire.BRUCE E.
Le client n'a pas laissé de commentaire.PATSY C.
Make sure that equipment is in working order before giving it to the customer. Answer the phone within a reasonable time. 15 minutes on hold waiting on customer service is ridiculous. Update the app so that when someone is attempting to return a vehicle after hours that it works without issues. I worked on it for 40 minutes the night I rented it to attempt to return the truck early but couldn't get past the ability to take pictures of the odometer and gas. I had 4 bars on my phone and the app had access to my camera. It should be user friendly.Crystal R.
Vehicle clean and in proper working condition. The key wouldn't turn in the ignition. After a few jiggles I got it to operate. It did this on several restarts. When the employee came out to check back in I informed her and she said, â€œ Don't worry about it. We know. It's been doing that for awhile.â€ Scary that a vehicle would be rented for use when it has an issue like that.Ronald S.
Le client n'a pas laissé de commentaire.CHRISTOPHER F.
Le client n'a pas laissé de commentaire.anita c. | Expérience générale
Other than the fact that the clerk that checked us out was not very friendly, the experience was perfect! Connie WoodConnie W.
Le client n'a pas laissé de commentaire.Paige H.
The truck seat handle was broken off and the truck smelled strongly like marijuana.JON B.
Keep up the good workJeff R.
Le client n'a pas laissé de commentaire.mike E.
The assistant manager who helped me was awesome. I needed a smaller ball hitch and adapter and she was a great help.AARON K.
Super fast and easy check in and was able to return after hours. No problems at allWilliam M.
Le client n'a pas laissé de commentaire.PATRICIA S. | Expérience générale
Overcharged me and misinformed me of return policy resulting in an extra 100 chargeKelly W.
Le client n'a pas laissé de commentaire.Steven S. | Online Move In
The storage area was very clean . The staff was helpful . The location was greatBrandon G. | Expérience générale
Le client n'a pas laissé de commentaire.Tenekwa B. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis S. | Premières impressions
Le client n'a pas laissé de commentaire.Karen W. | Premières impressions
Le client n'a pas laissé de commentaire.Orlando C. | Expérience générale
Le client n'a pas laissé de commentaire.Charles H. | Premières impressions
Le client n'a pas laissé de commentaire.Howard L. | Premières impressions
All is done to make customers feel like they are in their home.ALBERT N. | Expérience générale
Le client n'a pas laissé de commentaire.Dwayne C. | Expérience générale
Le client n'a pas laissé de commentaire.JODI M. | Expérience générale
Le client n'a pas laissé de commentaire.Felicia P. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony T. | Premières impressions
Le client n'a pas laissé de commentaire.Kim H. | Premières impressions
Le client n'a pas laissé de commentaire.Deanna N. | Expérience générale
Customer service was really greatragina C. | Premières impressions
This Place Is Very Awesome! My First Ever Seeing Storage Units On The Inside Of A Building And Providing Carts To Make It Convenient For Their Customers. Keep Up The Good Work! Love It! I Give It A Thumbs Up!Rachel P. | Premières impressions
This is a great storage facility, very modern and secure. It take a bit of getting use to how to get in and out and control the doors but overall this place is a winner.Gabriel M. | Premières impressions
Staff was very knowledgeable, helpful and friendly!Dwayne C. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle B. | Premières impressions
Le client n'a pas laissé de commentaire.GINA B. | Premières impressions
Le client n'a pas laissé de commentaire.Larry W. | Expérience générale
Le client n'a pas laissé de commentaire.Larry W. | Expérience générale
The attendant was very friendly, helpful and knowledgeable and was able to answer any concerns we hadDouglas H. | Premières impressions
Great Place, Super PeopleDan R. | Premières impressions
The mgr Steve is definitely a humble honorable young man. Customer service rates high honorsSANDY P. | Premières impressions
Le client n'a pas laissé de commentaire.PATRICIA S. | Premières impressions
I had some awesome helpers at the front deskTAMIKA S. | Premières impressions
We were/are storing permanent records (estate files, Audits, tax records) that needed to be in a climate controlled environment. A air conditioning condensation pipe leaked. The records go soaked and moldy and some had to be destroyed.Franklin C. | Premières impressions
Great customer service! Very accommodating to what I needed! No complaints!Carla R. | Premières impressions
Everything was exactly as described. Unit is clean and ready to go. Merci.Jay S. | Online Move In
So friendly and very informative. Secure nice facility.Debbi T. | Premières impressions
Le client n'a pas laissé de commentaire.Laura B. | Premières impressions
I loved your staff who helped me. Wonderful womanDanae M. | Premières impressions
Le client n'a pas laissé de commentaire.samantha s. | Premières impressions
The staff was polite and helpful. Super patient with me. Very professional.racheal f. | Premières impressions
Excellent service à la clientèle.Tricia S. | Expérience générale
Le client n'a pas laissé de commentaire.sidney c. | Expérience générale
Done business before in many ways. Always professional, reliable and professional.Michael W. | Premières impressions
Calista is a Rock Star. Give her a raise.Richard B. | Premières impressions
GREAT CUSTOMER SERVICESANDY P. | Premières impressions
Calista was amazing and so helpful and made sure I was taken care of even after closing!Faith K. | Premières impressions
Set up people know that they're the rat box inside each unit because they are poison and I picked one up I didn't know what it was and it had my hands messed up people do have children who help them move I just thank God my grandchildren didn't pick the Box up that was my only issueLINDA W. | Expérience générale
Le client n'a pas laissé de commentaire.Mayola M. | Premières impressions
Le client n'a pas laissé de commentaire.MACY W. | Expérience générale
Le client n'a pas laissé de commentaire.LUCRETIA J. | Premières impressions
Easy and painless, other than having to pay the bill!Jeffrey M. | Premières impressions
Excellent staffBRITTNEY H. | Premières impressions
Ed was great.JACK G. | Expérience générale
Le client n'a pas laissé de commentaire.Jacob G. | Premières impressions
Steven the manager is greatDan H. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous offrons la plus grande sélection de l'industrie!