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Michael S.Customer Reviews for U-Haul Moving & Storage of St Clair Shores
Testimonials From Recent Customers
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The only issue is that the rear door was very hard to lift. Maybe rollers needed to lubed. Overall good experience
Frank P.Personnel amical
larry H.fast, easy, good price!
CATHRINE C.Everything went smoothly. Easy pick up and easy return.
Eleanore F.Unfortunately, this was not the location of my original reservation. $50 guarantee is useless. Had to go to multiple locations to find equipment on my original order.
Paolo M.Excellent service , used them many times
Christopher M.I'm not sure if you can do anything to improve, my experience was perfect. Although, I do like donuts. Maybe offer donuts to the customers...
James F.Quick in to rent and quick drop off. Friendly staff. Help them out. Fill all your information out online.
Terry P.Fantastic customer care and focus! Very dedicated team! Outstanding location - all around ! I have all our moves coordinated out of this location - it does stand out from any other location towards Detroit by far with the above observations. I do look forward for U-haul to slowly transition to the modern fleet of the Mercedes , Izuzu small trucks - to make the actual driving experience a lesser painful experience… Thank You for considering! Best wishes Wolf
Wolfgang R.Matthew assisted me above and beyond and made sure I was safe He was exceptional and I hope he is acknowledged for it. I work in the hospitality industry and trust me … it was Father's Day, he was called in because someone else called in , and he gave me zero inclination that it affected his disposition, customer service and kindness. I have told everyone about the experience Deborah Saint Amand
Deborah S.Service was excellent she connected the trailer and wiring helped me verify all lights were working properly
Roger W.Get a new management team I believe new training is necessary for all. I decided to give them one more chance after a very bad experience with the Van Rental and because they were literally close by I rented an appliance dolly got it home loaded up fridge and out that there were no buckle on the strap. He ask why didn't I bring it back first of gas is to high. The question is why didn't he inspect the equipment before he rented the equipment it appears to be a systemic problem at that location.
Ralph R.Excellent service at pick up and drop off! Merci.
James F.Everything went smoothly. I was very pleased 😀
Paul W.Nothing, everyone was very helpful and knowledgeable.
MARK STEPHEN E.Work with customer experience more. I had a reservation and it still took half and hour with one other customer in the lobby and three employees working sounds a bit ridiculous. Plus I've done business with the location for 3 years.
James H.good customer relationships
Matthew H.I always use this location very dependable and the best of service 👍 👌 5 star rating
ROBERT LEE T.I'm sure you heard this many times, but please just start out every truck with a full tank. It's very difficult to judge how much gas you need when you have to read your chart. If people don't want to fill it up, just charge them a premium to fill it up.
William S.They were very pleasant. Also, we did not have to wait and once we were done the truck was already upfront.
Donta W.Everything was great
ROSALYN V.Customer service was excellent. Employees made drop off quick & efficient.
brenda M.I appreciate not having to leave my vehicle to return the trailer - that made the process easy and fast
Brian W.Nice employees and very helpful.
Kevin L.Everything was excellent. The check in didn't take long. The service was exemplary. My order was ready and waiting for me including the additional items I ordered. Great experience.
Santwan T.Both ladies that worked May 27, 2022 around 7am-9:30am were very helpful and knowledgeable.
Jerome S.Your online site is not secure, my credit card was used shortly after I entered on the UHaul site. I rarely give it out, it's been a while since I have. Had 3 fraudulent charges since it went on your site.
Mike W.You need to have a print that works when you return the truck . bush league.
Matthew H.equipment was old over125k miles. needs to be replaced.
Dan G.They were the shit!
MUSHEER K.The customer service staff was very helpful and friendly. I will definitely share my awesome experience with anyone in need of a u haul truck or storage unit.
Rhonda W.Customer service was friendly very nice and quick.
Tracy R.Make sure the truck was maintained. Our truck need front end work. To shift ino drive was a fight.
Kimberly G.Nothing service was great and fast
Marian S.Good service
Wade J.Make sure enclosed trailers have been aired out. Fumes from a kerosene or gas spill still resonates in the trailer that I rented.
Michael C.Great customer service lady
ALKA F.Website, while pretty easy to navigate, got kicked out twice while trying to place order and then ended up with two reservations.
Thomas C.The guy that helped with the pickup and the other guy that helped on the return were professional and courteous. Store was clean as well as the yard was clean also. Keep up the good work!
John K.Need to have at least 2 people to check out equipment. Only one person on a Saturday. Line out the door when location opened. Girl did an excellent job. She needs help.
terry P.Need more help/faster service at pickup
Jerome K.Everything was great. Staff very helpful on pickup and return. I was in and out. Made reservation online. Would recommend if you need a vehicle for moving.
Matthew Y.Easy to rent and i like when i booked online it automatically picks the closet location for me to drop off.
Asia B.Order was placed 24 hrs in advance. Upon arrival the vehicle was never cleaned. It appeared in months (photos are available) along with stringent odor. The guy attempted to provide another vehicle with animal hairs and brown fluid spilled throughout the interior. The guy then attempted to clean the 1st vehicle by spraying Lysol, never wiping down the vehicle interior. Approximately 1 hr or more was lost waiting for a clean vehicle (email verification can be provided). The mileage was probably not accurate from Hamlin Hall to that Location seemed a little off. My fault for not checking.... Seeing that's the only location we have no other choice but to choose this location. However, you guys gotta do better!
Debra F.It took over 45 minutes to checkout and the worker was painfully slow and couldn't answer any questions. We also got the truck and it needed fuel ASAP. It had 16 miles until empty. We were given a fuel credit, but it was very ridiculous having to fill up immediately.
Danielle J.It was a little tight to return a car hauler after hours but was able to get it to work. The people there were helpful and nice.
Steve L.No trailer.
Victor Z.Answer the door when a customer returns at exactly 7 o'clock which is your closing time instead of just having the keystone to the door!!!!!!!!!
JOSE A R.I thought that I had been billed a day or 2 after the rental, but received a notice that they didn't take the money out and am not able to pay the remaining bill until Friday the 22nd. And I have intentions to get another truck for the this weekend to get the last of my belongings but can't wait a week after the rental to be billed for it, I'm moving and spending money in renovations to the new home so if the process was done faster I think it would be more beneficial. I also put more gas then when I picked it up and don't see a reimbursement in the bill for that with the price of gas these days. Other than that the truck was great and the staff was extremely friendly and helpful getting everything taken care of.
Zach W.I had coverage on the uhaul and when I called in after the truck got stuck in mud they told me it would be a $325 dollar fee. We were stuck for 9 hours looking around for a tow truck that would be cheaper after the 9 hours we decided to just take the hit. By waiting that long I became ineligible if turning my truck back in same day which caused me to lose out on even more money. When I turned the truck in nothing happened. A lot of miscommunication.
Natika W.The trailer pulled easily and the return was painless! Good experience all around.
darrell E.5
Sandra M.Have had storage for over a year now and EVERY person I have spoken to is professional personable and kind. Nothing but good things to say! Thank you Uhaul!
LADONNA W. | Premières impressionsLove the service given Matt is very polite and courtesy
regina w. | Premières impressionsTHe only issue with facility is units close to the door are subject to flooding aafter heavy rains
richard r. | Expérience généraleMy storage unit flooded and I'm not getting no help and insurance company is terrible
Samantha R. | Premières impressionsThe entire rental period access to the card swipe did not work. This was unacceptable and staff had NO control in getting it repaired. The staff was friendly and helpful but many times they were overwhelmed and the wait times were long and unacceptable. Scheduling the proper amount of staff at the proper time is a management issue. I would say that my overall experience was "below average" if not for the smiles that the staff showed me.
Mark P. | Expérience généraleThe movers were the best !! The service at uhaul was so disappointed
Adelle N. | Expérience généraleGreat!
Chester D. | Premières impressionsVery helpful workers
Kim G. | RéservationThere were trucks, vans and trailers parked throughout the lot, making it very difficult to enter and exit their facility. trailers were everywhere, and there was no one able to assist in the office.
Daniel A S. | Expérience généraleI made four visits to this Uhaul location in one day to pickup and drop off equipment. The owner, Ryan, didn't seem interested in assisting, and his associate was unable to figure out how to do so.
Daniel A S. | Expérience généraleExcellent customer service!
Lisa B. | Expérience générale