Customer Reviews for U-Haul Moving & Storage of St Johns

7 884 évaluations

183 Kenmount Rd   St. John's, NL A1B3P9

(709) 738-4285

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(709) 738-4285

183 Kenmount Rd
St. John's, NL A1B3P9

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen H.  |  Expérience générale 
Évaluation :
4

Lady who checked me in was awesome.Support staffer on time and courteous. It was a painless experience.

Marc M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charmane J M L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEYEDRAMIN M. 
Évaluation :
1

I will never ever ever rent from U-Haul again!!! I phoned to confirm the reservation and they said the truck was overbooked and that someone else already had it. They said there were no other trucks available. I said I wanted to speak to the manager. They gave me his phone number. Chris Collins is his name. He said he was able to find a truck and that he booked it for me and that I could pick it up the "Double Store" in CBS on Topsail road the next day. I went there at the specified time and waited half an hour. No truck. I phoned Uhaul. They said someone named Emma Brown cancelled the reservation at 6:30 AM that morning. I have no idea who Emma Brown is. By this point I'm beginning to get very worried. We travelled 5 hours to get my wife's 91 year old aunt who has all of her belongings packed and is ready to go with no way to move her. I tried to call Chris again but I didn't get an answer. I called the Kenmount Road office to plead my case and they said they had a 26 foot truck I could have but that was it. We only needed a 10 foot truck but I agreed to take it given the stage we were at in the moving process meant we had no choice. This is completely unacceptable.!!!!! I expect Uhaul to contact me and offer some sort of compensation.

Imelda T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andrew T. 
Évaluation :
2

Staff was not knowledgeable about the basic stuff. How hard is it to tell you the price of gas if U-Haul would fill it up? An answer "it is not cheap" or "around $2 per liter ...or so..." is not acceptable. Neither are comments to the effect of "...I don't know that. The system does that...". They did knew how to punch in the standard contract information, but is a question about how much it costs to refuel the truck so much of a "mystery" that it cannot be answered? They work for U-Haul all day long, I rent from U-Haul maybe once or twice per year, if that. They should be the experts, not me.

ROLF B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgina L. 
Évaluation :
5

Great service. Very friendly staff

Rodney J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernard D. 
Évaluation :
5

Improve the web site. I got booted out of the site when I was about finished. Did not figure out why. Ended up uploading my DL twice and to be honest I wasn't sure I had finished the order until I was at the uhaul address

Glenn B. 
Évaluation :
5

Staff was very knowledgeable and clearly outlined storage details, access, pricing, etc. Clean facilities, easy to find my way around. Overall an excellent experience. I will highly recommend UHaul storage to friends and family.

RHONDA E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad F.  |  Online Move In 
Évaluation :
5

Love the friendly service and very helpful. 100 % love your services and a huge thank you to the staff.

Bonnie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rhonda E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah N. 
Évaluation :
3

I still haven't received my emailed receipt

TROY P. 
Évaluation :
5

I don't know why I've received this email regarding my moving in experience. I have been renting this unit for close to 2 years so it seems a little late for asking for experience with moving in.

ANDREW H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PrajitPremraj P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fei W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bianca W. 
Évaluation :
5

The process of acquiring the unit was quite efficient and the staff were very helpful with all questions.

newfoundland labrador h.  |  Expérience générale 
Évaluation :
3

good service

georges D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremy R. 
Évaluation :
5

Great and fast service..

Lisa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
4

We returned the vehicle a couple hours late, and received a very unprofessional and intimidating phone call from a U-Haul representative from the US, not from the city where we rented the vehicle. I don't know why this occurred, but it appears to have been a mistake, and is completely unacceptable business practice.

A Jay F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
4

Only issue was I chose self pick-up and I had to go inside to have the truck brought out. Didn't take long though and the staff was very nice and helpful.

Rob D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley W. 
Évaluation :
5

Right equipment for the right job

William P. 
Évaluation :
2

The rating is for the company.I could use my old lock but clearly I had to pay for a new one anyway as it comes with it. Please don't tell me I haven't paid again for that lock even though I gave it back. It does feel like gouging as the agent could easily take off the price of the lock.

Lynn T.  |  Premières impressions 
Évaluation :
5

But your online system is totally scammy. Have ethical managers buld your algorithms.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN F. 
Évaluation :
5

Great service at pick up and drop off. Excellent experience and great price.

Wanda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david M. 
Évaluation :
5

The staff were fantastic! Will use again. Very friendly staff!

Dino D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
2

We moved doing ring a rainy weekend and the truck leaked. Not from around the door but in the back. Some of our furniture got wet. The following morning when we were going to do a second load, the truck had taken so much water on overnight we used a shovel to empty it. When we told the guy at uhaul the next day he wasn't sympathetic at all and said “ best I can tell ya is to call Larry” I won't be using this company again

Heather B. 
Évaluation :
3

Some of the workers are rude and nasty.

Debbie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODERICK P K.  |  Premières impressions 
Évaluation :
5

all experiences with this location have been excellent. Good service and equipment. Thanks again

Rod P. 
Évaluation :
5

Service and equipment is always first class there. Thanks to Spencer for making sure it all went well.

Rod P. 
Évaluation :
5

Employees were courteous, professional, and very accommodating. Excellent service by all involved.

Graham H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie H. 
Évaluation :
3

While I appreciate the convenience of self collect and self return, I wish it wasn't forced on me when I made my reservation. I think it's important to be able to connect with employees to go over things and ensure all is well.

Shelby A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
2

Worker was rude cancelled my booking it was renters incorrectly.

Cam L. 
Évaluation :
1

Very dismissive about my argument with given a much larger truck which uses more gas. Just did not want to engage. All the customers fault .... as usual. U-Haul will not see me renting again from them.

Thomas S. 
Évaluation :
1

When I arrived the van I was to pick up was blocked in. During the time I had the van I received a concussion and could not return it on time. I explained this to them and said I was looking for someone to drive it back for me. They said it didn't matter I had to have it back by 10am. No care or concern or problem solving. They just couldn't be bothered. Horrible customer service

Elizabeth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell P. 
Évaluation :
3

I brought back the vehicle a few days early and I thought i would get a credit. The employee informed me that they were unable todo this and I should have been told when I booked the vehicle as well when I picked it up. I was not told this and ended up extending my rental even longer and was not told then either. I booked and extended over the phone directly through uhaul. The employee at the St. John's location said “ it was probably my pick up locations fault because they do what they want”.

roy B. 
Évaluation :
4

Lower price per kilo and increase base price

Kerolos F. 
Évaluation :
2

When i arrived the uhaul i needed had faulty wiring and needed repairs. Came back after an hour and still not done. They gave me a different uhaul but the lights didnt work. I went and had my relay replaced (nothing wrong with old one) and then it 'worked'. By this time the store that was holding my furniture for pickup had closed so i had to overnight in st. John's and pickup in the morning. Then, the office in Corner Brook wasnt opened on Sundays, even though i discussed with the agent that i neesed a storage locker on that day. So i had to drive the uhaul to Burgeo and pay someone to return it for me. I was also charged extra for the extra days, even though i called an agent and was granted a free extension to accommodate for the store closure on Sunday. Overall it was not well organized and it stressed the heck outta me, not to mention tons of extra costs and time.

Jonathon M. 
Évaluation :
5

Keep the good work.

Pascal G. 
Évaluation :
4

Hire a new manager/people at your Horseshoe Lake location, compared to that location any place would look good. I would rather lobotomize myself rather than ever deal with the Horseshoe Lake, Halifax Nova Scotia location.

Shane M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat R. 
Évaluation :
5

Seems quite efficient I couldn't possibly see any need for improvement

Gary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Andrew D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gianni C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corinne W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon H. 
Évaluation :
3

Truck was 2 liters low on oil when I checked it the day after I rented the truck

roger S. 
Évaluation :
5

All good

william B. 
Évaluation :
5

Hire more guys like the guy who served me

Patrick O. 
Évaluation :
3

There was more gas in it than when I took it...I drove a total of 37 kms and put in $20!!!!

Barry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrigo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olusola S. 
Évaluation :
5

I rented two 26 foot UHAUL... what I found inconvenient was neither truth was full on gas. One truck was just over have full and the othe truck was 1/4 full.

Darren N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Treena T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick B. 
Évaluation :
5

Nothing the service was outstanding ! These guys really take care of you and explain everything to the fullest ! Highly recommend this location

Chris M. 
Évaluation :
2

I had a horrible experiences with U-Haul this time . I've always used this location as well as recommended it but not anymore!!! Terrible customer service in store, an ignorant associate spoke nasty to me who wasn't even serving me, my 23 year old daughter witnessed this!! The associate who finanally served me after waiting 20 minutes (ridiculous) had the audacity to have an attitude with me as the other associate was dropping her unnecessary & uninvited comments. I am disgusted and will not use this location ever again!! I strongly recommend staying away from the KENMOUNT ROAD location in St. John's, NL

Tina B. 
Évaluation :
4

The brakes on the cargo van we had rented were not good. the van shook when they were applied. The information was passed along to the attendant at the end of the day. We were 30 minutes late picking it up in the morning and 30 minutes late in returning and the attendant we returned it to was going to charge a fee for another full day rental because we returned it late. This fee was removed because I would not agree to payment. The experience for pickup was good...drop off not so much! Convenient service as we could pick up on weekend.

Lynn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nathan O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jolene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEAH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corey S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jakobus G. 
Évaluation :
5

the AC wasn't working but everything else was nice. 9/10 experience

Mohammed Ammar F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Georgia V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenna l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHELEEN B. 
Évaluation :
5

Excellent service

Gaurav S. 
Évaluation :
5

So well organized! Great service!

thersa O.  |  Expérience générale 
Évaluation :
5

Great staff

John O. 
Évaluation :
1

Cheaper to hire people

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James K.  |  Expérience générale 
Évaluation :
4

My only comments for improvement are that in my 3 years of using your facility two things consistently were not reliable - the door in the back which should open automatically and rarely did, and the sensor lights which should automatically come on

Colin P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry s.  |  Premières impressions 
Évaluation :
1

Front Desk staff were difficult, uncooperative and conveyed a general negative attitude. The facility was not monitored or maintained and the vermon infestation is appalling. The stench of fecal and urine permeated my indoor rental space. Dead mice present and all contents were unsalveagable.

Michelle B.  |  Expérience générale 
Évaluation :
5

Never had an issue with this facility. The staff are excellent and the units clean and easily accessible. Would use again with no regrets

douglas b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gearld o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEO D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey Susan P.  |  Expérience générale 
Évaluation :
5

Great help with the rental as I was not great with the online version.

Sandra P.  |  Premières impressions 
Évaluation :
5

They always went above and beyond for me and I will be more then happy to tell anyone about the amazing staff ypu guys have that work on the Kenmount road facility all awesome bunch of people

justin c.  |  Expérience générale 
Évaluation :
5

Great Staff fast efficient and friendly service

LORNE T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorinne H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bride D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberley T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharen G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joselyn O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jody h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy B.  |  Expérience générale 
Évaluation :
3

Stains on floor that were wet when we moved in it, same with the other unit we have. The unit we have now (800) has gapping opening where siding from the building it bowed outward, told the front counter and was informed they cannot do anything with it until the unit is empty even though it can easily be filled/ pushed back in with enough force.

melissa p.  |  Expérience générale 
Évaluation :
5

Everything worked out very well.

Raymond D.  |  Expérience générale 
Évaluation :
3

Water leaked in and got on our box spring, but not severe damage. Maybe pallets should be offered for materials being stored on the floor that could sustain water damage. Other than that, it served the purpose, and would rent again.

Charlene B.  |  Expérience générale 
Évaluation :
2

The unit was only 6ft high , no light in unit snd small door in narrow hall !!

Krista H.  |  Premières impressions 
Évaluation :
5

I'm so grateful to have had a safe and secure storage facility to use. The staff were very friendly and a great help. Thanks so much!

Felicia W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN CROUCHER a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bride D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregory r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leslie g.  |  Expérience générale 
Évaluation :
5

It was all good , Good experience -;

calvin s.  |  Premières impressions 
Évaluation :
5

Excellent bunch of staff. Would recommend to everyone

BRADLEY D M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joleen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM M F.  |  Premières impressions 
Évaluation :
5

Fantastic staff, I booked with U-Hall over the phone first and the rest was just easy 😉

Kristyna A.  |  Premières impressions 
Évaluation :
5

All good so far. My first time using any storage facility. Hopefully if I'm a couple days into another month I don't have to pay for a full month for the sake of a couple days. We'll see how that goes in a few months. 

jeff b.  |  Premières impressions 
Évaluation :
5

Very easy to deal with

Raymond D.  |  Premières impressions 
Évaluation :
5

I hope you all keep up the good service because I’m gonna be using the storage site for a few months

Frank K.  |  Premières impressions 
Évaluation :
5

The staff were excellent in terms of helpfulness and conducted themselves in a very professional manner.

douglas b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE ROBINSON T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg m.  |  Expérience générale 
Évaluation :
4

The guys there made my move smooth and simple. I overpaid the gas on refill and I was compensated for that even though he didn't have to. It was my mistake.

thersa O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger B W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Issac P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carlos j.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert B.  |  Expérience générale 
Évaluation :
4

The facility was very convenient with a lot of storage options and staff were very helpful in finding the solution that suited my needs. A few points that could be improved on: 1) when I initially signed in I was told the billing would be automatic on my credit card. This wasn't the case and I was charged for non payment on the second month. 2) only one of the two loading bay doors was usable. The second was consistently blocked with uhaul equipment. This caused some congestion with myself and other tenants. Overall, I'm very pleased with my experience however. It was easy to do business with you and I felt my belongings were safe and secure in your facility. Merci.

Philippe E.  |  Expérience générale 
Évaluation :
5

I will rate my experience on my most recent phone call with Mr. Leonard Mackey from Uhaul, Kenmount Road, St. John's NL. I have been a client of Uhaul self storage at this location for one year now, I acquired 2 units in January 2021 upon a sudden move to Ontario. At that time, I received 110 % Great Customer Service from one employee (I am unsure of his name but he has dark hair, stands about my height 5"9, average build, has the voice of a tv host or radio show host… I feel you could distinguish him by this comment) however, this guy is your guy if you need every spec of information you need or will ever want to need about storage or anything else you ask in the Uhaul area. Very much an asset to the store on Kenmount. Back to Mr. Mackey though … I had called to speak to him last week due to a late payment on both units for over one month. Mr. Mackey returned my call and left me messages until he reached me with a number I had left for him. When we did get in touch I explained my recent car accident on December 3rd which caused my delay in my payments, and how I was just now getting back to myself and getting my finances straightened up. Taken back by my unfortunate events these past 2 months he informed me of my extra charges, and late fees along with my total of both units. But while doing so, he was able to remove a total of $30. With a credit payment over $700 I was about to make, at this point minus $30 fee to some wouldn't seem to lighten the day. But it was Mr. Mackey himself with his empathy for my situation that made me write this today. I won't elaborate any more, but I would recommend this location to anyone who is in need of storage always given my experience.

nicole l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantelle J.  |  Expérience générale 
Évaluation :
3

I was disappointed to find out after closing my contract for my storage unit that I would not be compensated for the remainder of the days left in my contract. I paid 143,67 on Dec. 23 and that brought me to Jan 23 I thought the balance would be refunded to my visa. I personally think that this is not good customer service. Especially where I was a steady customer for close to or over 4 years with this unit..

norman h.  |  Expérience générale 
Évaluation :
5

Couldn't ask for a better place to have my things. Both the place & staff are great.

Carol ann P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE B W R.  |  Premières impressions 
Évaluation :
5

We couldn't find the unit at first, but the employee we dealt with was very helpful.

Alison Katherine J.  |  Online Move In 
Évaluation :
5

Good experience with extremely professional personnelvery helpful and courteous.

Noman H.  |  Expérience générale 
Évaluation :
1

Your associates are always rude, especially one guy. More importantly, I have moved provinces and your staff and policies regarding helping me or family access my unit were absolutely not helpful and in fact made things harder. I will be choosing any other storage company in the future. Good prices though, as far as I am concerned.

Dave S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ireland H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vince Y.  |  Online Move In 
Évaluation :
5

I had initially reserved a room that was apparently inconvenient to access and the attendant actually recommended a better one, with more space, to save me the headache. Great service!

Philippe E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melody M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian O.  |  Expérience générale 
Évaluation :
5

The service & staff was always very friendly, helpful & kind. I appreciate it and will be back and tells others of my great experience. Thank-you

Daphne M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominque L.  |  Expérience générale 
Évaluation :
5

The guys were always great & helpful. Would be great if it could be accessed after hours due to my work schedule I wasn't always able to access the unit.

SARAH MARIE G.  |  Expérience générale 
Évaluation :
5

The rental process was great. Chris at the front desk was extremely helpful and knowledgeable. I will definitely recommend this to friends. .

WARREN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marsha Judy Roxa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dana H.  |  Expérience générale 
Évaluation :
5

Friendly staff very helpful

jody h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie M.  |  Expérience générale 
Évaluation :
5

A pleasure to deal with. Great customer service.

Wade S.  |  Expérience générale 
Évaluation :
1

staff did not know were exactly my locker was and were very rude and said simply i dont know by find it yourself the guy in the actual lot was smoking pot and could not even tell me where the alarm key should be located and got saucy with me and my wife veryyy dis satisfied

tyler c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rita H.  |  Expérience générale 
Évaluation :
5

Amazing company to deal with can't ask for more better service

DAVID S.  |  Expérience générale 
Évaluation :
5

Totally disappointed with access to the property as result of the road construction. If I had known that it was going to be such poor traffic control I would never have rented !

leslie g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terri M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

josh w.  |  Expérience générale 
Évaluation :
3

Happy with my experience. Only issue was parking. We had a truck and trailer, and it was extremely difficult to drive to our unit because of all the rental vehicles stored in the way. Which also made it hard to maneuver and turn around because you can not just drive through. Would be much easier if you could pull trough without having to turn around a large trailer.

Jackie L.  |  Expérience générale 
Évaluation :
4

Great experience! Staff were very prompt & efficient. Had a problem with unit when I was moving out & dealt with Rob who was so helpful in every way. Thanks Uhaul

deborah p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan E.  |  Premières impressions 
Évaluation :
3

It was a good experience. The only think was seeingbthatbu had a outdoor easy access unit, I would of liked to access it whenever I could and not just during your business hours.

mark p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice A.  |  Expérience générale 
Évaluation :
1

I realize major construction was in progress, however the facility itself is poorly organized, cramped and cluttered with equipment . Store service is extremely slow, often long lines witch include people signing out rental vehicles with ONE person at the counter. Having to pay extra for 24 hour access to your outdoor locker is a bad show of customer service. Just always a hassle when visiting. Very glad my stay is over.

Megan M.  |  Expérience générale 
Évaluation :
5

Excellent facilities and service! Je la recommande fortement.

Frank C.  |  Expérience générale 
Évaluation :
3

When I first arrived , I asked the man at the front if anyone could help me reverse as I never reversed with a trailer before. He acted like this was a ridiculous question and told me no. As I was having trouble to back up, another employee saw and offered multiple ways to help. After it was unhooked , the employee asked me if the hitch was installed at a U-Haul (it was , in NB) as the chain used to secure it was not the right one, and was actually breaking . He was surprised we made the drive. ( Also had slight issues in NB).

SAMANTHA ANN CHARRON P.  |  Expérience générale 
Évaluation :
1

Worse company ever. Won't be returning that's for sure and won't be recommending either. Wouldn't have used the storage if I never had it already paid for. Who has storage units upstairs with no lift or elevator??? Which I was not made aware of before paying. Koodos to Rochelle though for her help.

Candy W.  |  Premières impressions 
Évaluation :
2

One of the men there was extremely rude , and was only polite and nice to people he liked to look at!! He also thinks other customers time was way more important then my time ! He was very rude and very unpleasant to deal with ! I would never use this place again , I'll definitely be taking my business elsewhere next time I need storage and uhaul because of that horrible horrible employee !! People that was with me couldn't believe the rudeness from him either !!!

kayla b.  |  Expérience générale 
Évaluation :
2

The construction on Kenmount road makes it extremely difficult to access the lot. I got a flat and ruined an entire tire trying to get in to the lot before they made the ramp like part and the employees have absolutely zero compassion or empathy. I wouldn't recommend this location.

Meghan G.  |  Expérience générale 
Évaluation :
4

I heard so many bad reviews on U Haul Storage Units. That definitely was not my experience. The staff on the front desk were excellent & accommodating when I needed a larger unit. Very efficient. Thanks again UHaul

deborah p.  |  Premières impressions 
Évaluation :
5

Staff were super helpful!!

WARREN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelina C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josephine E.  |  Expérience générale 
Évaluation :
5

Was not always easy to get on property due to the street construction. Somedays it was not possible to drive my car over the curb so I did not access my storage unit when needed

KEVIN B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley C.  |  Premières impressions 
Évaluation :
1

I paid for a climate controlled inside unit. Took my items out of storage yesterday and have a lot of mold damage. My couch is ruined, wicker drawer set. All my winter gloves,scarfs,hats,dogs jackets etc. Haven't even gone through all the boxes yet. Very disappointed.

Sheryl P.  |  Expérience générale 
Évaluation :