Customer Reviews for U-Haul Moving & Storage of St Johns

6490 évaluations

183 Kenmount Rd   St. John's, NL A1B3P9

(709) 738-4285

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(709) 738-4285

183 Kenmount Rd
St. John's, NL A1B3P9

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline V. 
Évaluation :
5

Gas level was not as indicated and pictures of damage to vehicle in text report were not accurate.

Larry M E. 
Évaluation :
5

Great people and great service.

PIERRE F T. 
Évaluation :
5

Staff where very busy and friendly and I found their rates to be very reasonable. I was very pleased with my experience.

Curtis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER LLOYD S. 
Évaluation :
4

All good thanks

ALBERT C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Krista at the service counter was friendly and thorough. I enjoy the new online check-in system but it's difficult to take a picture if the vehicle is parked close to another one. It's also not ideal to be using the phone when it's raining.

SABRINA C L R. 
Évaluation :
5

The staff are excellent and very friendly. Krista was extremely helpful. Keep up the good work. No improvments .

NOEL C S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina S. 
Évaluation :
5

Cheaper than metro and just as good or better. Your staff is much more helpful too.

Glenn C.  |  Premières impressions 
Évaluation :
4

The only issue I had was this was my first time renting a vehicle from your company and your employee charged me 15 $insurance fee but I could of waived that if he had to explain that I have my own insurance.

CYRIL G M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRIN A G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID E B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON THOMAS B. 
Évaluation :
5

Everyone was really helpful, courteous, extremely friendly. Great staff.

Lloyd P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy A. 
Évaluation :
5

Fantastic staff! I will 100 % be renting through UHaul again. Even during a pandemic the process was so stream lined and efficient!

Lucas F. 
Évaluation :
4

It was an excellent experience. The staff were very friendly and efficient. It was a very smooth experience .

Raymond S. 
Évaluation :
5

Great service and reasonably priced! Staff were courteous and friendly

Craig B. 
Évaluation :
5

Everything was great. I do prefer the full tank pick up and drop off rather than the partial, minor I know. Everything else great as usual.

William T. 
Évaluation :
5

Great service..enjoyed the experience ☺

JO-ANNE DARLENE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL FRANCIS M. 
Évaluation :
2

We had rented a truck for a 2 day period. Picking up at 12:30pm on Thursday and returning 12:30 on Saturday. A 2 day rental as per our summary, only to be told when we picked it that we had to have it back by 10:30am on Saturday. We couldn't access our apartment until 10am, all the more reason why we waited until 12:30 pm to pick it up. We are totally disappointed and had to find other arrangements for Saturday and ended up returning the vehicle a day early. We were moving 2 of our children to different locations, and could not complete this task with your help....so disappointed

PAUL A D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE F. 
Évaluation :
5

All good

Wayne N. 
Évaluation :
4

1. I requested no blankets because we moved some dirty materials and very many cartons, and the clean blankets (supplied) merely got in the way.   2. More importantly, I requested 2 dollies, (both during the phone order and during the pick-up service at the counter), and I was charged for 2 dollies, however, there was only one dolly supplied with the truck. The missing dollie forced us to work differently than planned (in loadiing over 800 boxes onto the truck !! ..  and then offloading them to relocate same, over the course of the 3 days!), and it forced the project to go much slower than planned. This project was an hour's drive (each way) from the U-Haul site so it was impractical to simply go back for the second dolly because we didn't have a second vehicle on the weekend to do so, and to use the truck would have about doubled the mileage on the rental, and the truck needed to be on-site for continual loading and unloading. I feel there should be a substantial reduction/credit for this costly error. It added upwards of 10-12 hours of labour and delayed the project significantly Please advise what U-Haul can do or offer to reconcile this disservice to an otherwise, (previously), satisfied customer.

Peter A. 
Évaluation :
4

The staff at this location were great, very helpful and did everything to ensure the trailer was secure. The trailer was clean and worked fine until New Brunswick, when the ground wire for the lights broke off and I had to temporarily fix it, luckily I try and plan for every situation and had a spool of wire in my vehicle.

BRENDAN PATRICK D. 
Évaluation :
5

Service was great. Fast pick up and return system. No issues at all. Thanks guys.

CHRISTOPHER W D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron Jamie R. 
Évaluation :
1

I recerve the vehicle day before but when I went to pick it up they told me they don't have that size truck. They gave me the smaller one. I saw the truck I recerved there were few parked in the out size but I didn't get one. This is not a good experience as a customer. Now I do not recommend this to anyone and who ever I know gonna use this service I will share this experience because they will think I recerve the vehicle and plan ahead but when we went to get the vehicle we get a somewhat different. This made whole my moving difficult. This is very unprofessional.

PRAGEETH MANUJAY S. 
Évaluation :
5

Great staff. Knowledgeable and friendly. Excellent service à la clientèle. Keep up the great work.

GERALD FRANCIS C. 
Évaluation :
5

Did contactless drop off after hours, the technology was straightforward and easy to use. A bit unclear on where to drop off my truck given the drop off location was already full. Could use some more signage that way for after hours

Maggie H. 
Évaluation :
5

Christa Vokey went above and beyond to make our experience enjoyable and easy to understand. She was excellent at her job and a pleasure to work with.

Gillian M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH P G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK MICHAEL W. 
Évaluation :
5

I left uhaul yesterday and said to my friends, they were all so nice and helpful. It could not have been smoother for me on a very stressful day.

Kara P. 
Évaluation :
5

Easy pickup and return! Would definitely recommend!

Ken L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH S W. 
Évaluation :
1

No one had time for me or any questions I had in store. I was rushed out because other customers were in. I called customer service for clarification and got put on hold for almost an hour.... at which point I just hung up. Not only did u haul take a lavish amount from me for moving only 100 kms ($300+!!) Then they charged me 20$ for extra miles and kept the full tank of gas I put in it... that's another $200 in fuel alone! I really got taken to the cleaners here with uhaul.. not going to make this mistake again. Uhaul will never get my business again.

RYAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Thomas P. 
Évaluation :
4

Only one problem with the trailer was I didn't see a spare tire. Unknown if you supply or it is all done trough roadside assistance ! As well I count do the drop after hours due to web site issues and I didn't receive my invoice until end of rental. All else was good.

ROGER PAUL B. 
Évaluation :
5

Very fast and sufficient

PATRICK JAMES B. 
Évaluation :
5

Considering the system was down they gave excellent service

Sandra M.  |  Online Move In 
Évaluation :
5

The staff went above and beyond to ensure I was comfortable with the rental process. They answered my questions about extending my reservation over the telephone and when I explained we were moving due to a flooding displacement they did everything why if offering to help us move in person. Upon returning my cargo van to the wrong location in the lot (I'm exhausted lol!!) they had a lot member inspect the van and complete the process with mobile technology. Excellent vehicles, customer service and company to work with. 10 out of 10 for sure!!

Sarah M. 
Évaluation :
3

The scale that shows how many liters of gas you need to put in to get the tank back to the same point it was when you picked it up is way off. I put in approx 15L LESS than the recommended and it went way passed the amount it was at the start

COURTNEY DOUGLAS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN S J J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Paul G. 
Évaluation :
5

Chris was very professional, informative, and courteous. Having an employee like him makes stressful moves so much easier! He is a pro at customer service!

Christopher Dale M. 
Évaluation :
5

My experience with Uhaul has been fantastic, I needed a trailer and the rental process was easy and very economical. Customer service rep Chris was great to deal with, as well as manager Mr. Mackey. I strongly reccomend Uhaul for anyone who's looking for trailer rental as the overall experience was great.

Brandon Philip D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gillian B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Paul N. 
Évaluation :
3

Trailer blew a tire on route, delay caused me to miss ferry connection Battery light chimed regularly Vehicle needs alignment (strong pull to right)

Garrett James D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAREN MELINDA M. 
Évaluation :
1

I came to check in on Friday afternoon around 5pm. The check in attendant was very rude and when I mentioned the free month with truck rental he ignored me. Then when I mentioned it again he said "I wish you told me this before" and rolled his eyes at the extra work he had to do, refunding me. When we saw our unit, we were disgusted to find numerous bugs on the floor and ceiling. If I am paying this kind of money for a storage unit, I would at least expect it to be clean. The way I was treated at the check in counter was unacceptable for a paying customer. I intended to use UHaul for all my moving needs but now I am having second guesses. Hoping someone can get in touch with me to make things right.

Andrew C.  |  Premières impressions 
Évaluation :
5

My experience was top notch. Very smooth & efficient both pickup & drop off. Well done!!

AIDAN J M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD G S. 
Évaluation :
5

Very happy with staff and service. Helpful, cooperative. Very clean space and well laid out for Covid operations,

Robert W D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUISE R. 
Évaluation :
5

The young fella who showed me the unit was really helpful and friendly.

Denise B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim M. 
Évaluation :
1

Worst customer service experience I've ever had, the boy at the counter, Matt, told me I was overcharged, laughed in my face about it, and then told me he wasn't going to do anything for me. He then proceeded to tell how much I should have payed but still would fo nothing to help. The one who gave me the rental his morning, made no mention of the error and made no attempt to help and was there during the return. If this is how all of your customers are treated, I don't see how you're still in business. I would rather rent from any other competitor than uhaul right now.

STEFAN ANDRE F. 
Évaluation :
4

A little more signage regarding Covid and where to stand will waiting. I did not see any hand sanitizers in the building. Over all the person I dealt with was great!! I was disappointed in the 0,59 km rate. I was less than 100 km and the rental still cost 75 $plus.

Glenn B B. 
Évaluation :
5

All went well.

boyd L. 
Évaluation :
5

Smooth and speedy transaction,staff was excellent and very helpful.

RANDY and CHRISTINE M.  |  Premières impressions 
Évaluation :
5

Matthew was fantastic to deal with, he made the entire rental process simple and explained everything in clear detail. The guy who greeted me on return was just as professional and courteous. Would definitely be back to rent for our next project!

JEFFERY JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig s.  |  Expérience générale 
Évaluation :
5

Just give him the same service

GREGORY DAVID W P. 
Évaluation :
5

nil

Kazeem A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
5

Staff go above & beyond to help fulfill our needs with short notice.

john and kim c.  |  Premières impressions 
Évaluation :
4

Long lineup with one check in clerk for quite a while. Otherwise efficient and helpful.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
3

Not that I am a clean freak or a germafobe but others are. The vehicle cab was not clean and there was a smell of cigarette smoke in the truck.

ROBERT S W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FARINA T. 
Évaluation :
3

I used your online booking, and it was disappointing, with so many steps and photos to take. The worst part is you have to do them all when you reach the place, and since there is no parking for customers, I had to park my car somewhere else and then walk to haul, stand in the cold and go through the steps. Usually, the purpose of online booking is to facilitate the process, not making it more painful. I'll never use your online booking and pickup service again, and will go the old fashioned way.

Taimaz B. 
Évaluation :
4

Great service very friendly and accommodating. A small hiccup but cleared up with a phone call. Harold in Stephenville was extremely helpful and extra helpful.

Lloyd P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIR I. 
Évaluation :
1

This location did not know much about uhaul. I was waiting an hour because they weren't prepared for me. When I arrived at first they didn't know if my truck was there or not, then didn't have a dolly for me when I already precooked and paid for it. Staff acted as though I should have expected this. Very frustrating as I was trying to make a 3 hour drive after packing the uhaul and didn't have much time. Also got charged an extra 65 $for insurance in store when it said 30 $+HST online.

Emily H. 
Évaluation :
5

Staff were VERY knowledgeable and helpful. I avoided using the service for years thinking that it would be complicated, but it was super rasy and will definitely rent a uhaul for all my needs. Prices were excellent and everything was explained perfectly. WILL RECOMMEND 1 000 %

Valerie Joanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA C H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glendon B Boyd C. 
Évaluation :
4

Cab doors could m not be locked as tumbler would not accept the key.

JAMES EDWARD M. 
Évaluation :
5

We needed to change our reservation several times and last minute needed to upgrade our trailer and the staff were more than willing to help

Ashley P D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald F A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS R S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL PATRICK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGHAN T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaxon Hugh Patri F. 
Évaluation :
4

Get the city council to allow your trucks into the dump area without a permit. You should not be hassled taking garbage to the dump. I know a lot of people who don't want to rent trucks because of the council.

Frank F. 
Évaluation :
4

Be more observant of damage on trucks

KELLY ANNE S. 
Évaluation :
1

Sales person was very rude and ignorant, we were on tight timeline and he basically told us that it was our fault for not booking the uhaul further in advance when this was not a option,we put down the middle seat in the truck and it was covered in coffee stains and was sticky and disgusting I took pictures ,I will never be using this location again and will let friends and family know not to aswell

JORDAN JOHN B. 
Évaluation :
5

Excellent job U Haul.... great to see a business in St. John's that has great service and competitive rates.

ADAM JOSEPH B. 
Évaluation :
5

The gentleman's behind the counter are top notch customer service. They have explained everything to the smallest details and provide helpful information. Will definitely use them in the future.

MARTIN D A. 
Évaluation :
5

A convenient / easy / affordable process over all!

Elena F.  |  Expérience générale 
Évaluation :
5

Krista was absolutely fabulous! Booked the truck on line and waited at the shop maybe 5 minutes and I was good to go. Keep up the good work guys, Krista Vokey you rock!! Thanks so much for everything!!

SHELLEY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler John Raymo B. 
Évaluation :
5

Great service. Much appreciated.

Darryl J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANESSA L F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL VERNON R. 
Évaluation :
4

none really.

Ian W. 
Évaluation :
5

Great and friendly staff! Storage unit was also clean and easily accessible.

Alissa B.  |  Premières impressions 
Évaluation :
5

We have used u haul several times and they have been excellent. Very good customer relations.

Loretta H.  |  Expérience générale 
Évaluation :
3

Only way it could have been better was if there was round the clock access

Kayla W.  |  Expérience générale 
Évaluation :
4

We did have to move units about 8 months ago due to a water leak. We did experience some loss of belongings. The staff were accommodating and we had a new unit right away. The building was always clean and in the winter it was snow cleared and salted

ERIN S.  |  Expérience générale 
Évaluation :
5

I have used Uhaul on numerous occasions and will always be my go to for storage or moving

deanna h.  |  Premières impressions 
Évaluation :
3

Thoroughly enjoyed my time in the rented office space. Leonard, Krista and entire staff were very friendly and accommodating while i was there.in the building. No bad experiences.

11420 NEWFOUNDLAND LTD F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly M.  |  Expérience générale 
Évaluation :
1

1 of our 2 units was completely water damaged. The unit was full floor to roof of my mother's possessions that she was forced to store after my fathers death and having to sell her home. We lost more than half of our items due to water damage and mold. It took weeks and weeks of our/her time to sort through the mess. The employees of the kenmount road location, were as helpful as possible, but we were told uhaul as a company did not offer any assistance under their insurance. This should not have happened. Water came in through both the ceiling and the floor. The items and memories that have been lost due to an insecure unit is heartbreaking.

Kerri P.  |  Expérience générale 
Évaluation :
2

I put all my new furniture in storage just for 5 months , it was wet and full of mold. one of my night table was destroyed by moisture, all swolled up. so never again or would never recommend it to anyone.

Danah S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny W.  |  Expérience générale 
Évaluation :
5

The workers was so helpful & kind. I could get my lock open they was very kind to help me with it. One worker offer to help if I need any help with my furniture!! Great place great people!

Daphne M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jocilyn G.  |  Expérience générale 
Évaluation :
5

Outstanding staff

Dave B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glendon & Cindy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmel N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MISTI DAWN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josephine E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laura h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adella R.  |  Expérience générale 
Évaluation :
2

I had two drive up Units , one had rodent problems and both had water/moisture issues. When I moved out my items, most of it had surface mould and mouse droppings on/in it. Over all, Grossly over priced. I would have been better off throwing my things in a pile outside with a canvass tarp over them.

Terry C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda p.  |  Expérience générale 
Évaluation :
5

We were entirely satisfied with the whole experience! Would not hesitate to use U Haul again or to recommend to others. Merci.

dolores h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cameron l.  |  Expérience générale 
Évaluation :
5

I could not ask for better service, both from the lady I spoke with over the phone, and from the associate I dealt with, at the Kenmount Road location. I'm sorry I didn't think to ask the associates name because he was very friendly, knowledgeable, courteous, and considerate, especially in regards to my hearing and mobility issues. I could not have asked for better service and I would not hesitate to recommend UHaul

hanorah k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea G.  |  Expérience générale 
Évaluation :
5

Would 100 % recommend and use again !!

maria b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica h.  |  Expérience générale 
Évaluation :
5

Most convenient to use, would recommend to others.

sean c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda P.  |  Premières impressions 
Évaluation :
1

I had an house fire and lost everything including the key to the storage unit. I had to hire a lock smith to cut off the lock. I had the unit paid for until August 20th. I was partially moved and did not put another lock on the unit. The local company tried calling me and I tried several calling back to see what they wanted. When I finally called back I was informed the few pieces of furniture left there was thrown out It was three pieces of a bedroom set and a tv stand. I am extremely upset and will never use U-haul again for storage.

monty s.  |  Expérience générale 
Évaluation :
4

Uhaul St johns Staff Are knowledgeable and courteous. Leonard was helpful and understanding with payment options while i waited for a new card to arive in the mail. Thanks

Sheldon B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bill s.  |  Expérience générale 
Évaluation :
5

Will use again

Ryan Cashin J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen H.  |  Expérience générale 
Évaluation :
1

I have a 5 x 10 locker for 8 mos. @ 149 a month. I couldn't move it out because of the virus. I asked for a discount and was turned down. this is at a time most business were helping out. I am a senior on a fixed income that I started to receive in may month of 490 until they could get a review to correct the amount. Sorry for venting here but I thought it was a lot to pay for a small locker. You have a good day and stay safe. clara wall

Clara W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia W.  |  Expérience générale 
Évaluation :
1

Snow clearing in the winter is horrible, due to Covid 19 I couldn't come in and pay and I don't have a credit card so u added multiple fees and wouldn't wave them. You're website don't accept visa debit or MasterCard debit which is outdated.

kordell d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh H.  |  Premières impressions 
Évaluation :
5

I thought the staff were very helpful and patient.

bill s.  |  Premières impressions 
Évaluation :
5

Very helpful staff

Tammy O.  |  Expérience générale 
Évaluation :
4

Very organized and helpful staff

bernie h.  |  Premières impressions 
Évaluation :
5

I had excellent service. And I was very happy to see the one person at a time policy and plexiglass divider at the counter. Thankyou.

sonja t.  |  Premières impressions 
Évaluation :
5

Guys were great to deal with and the entire process went well and seamless.

James S.  |  Expérience générale 
Évaluation :
5

Greta service as always

Rod W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie Maria K.  |  Expérience générale 
Évaluation :
1

The unit leaked on our furniture and has likely ruined some of it. I had never used a storage unit of any type so I specifically asked a lot of questions in the beginning to make sure something like that didn't happen. The people I spoke to assured me that the units were fine and there should be no issues. I have used U Haul multiple times for the vehicles and was always impressed and very happy with the service. Needless to say, this has not left me in a good space with the brand or the company.

Greg L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

The beverage b.  |  Expérience générale 
Évaluation :
3

Found the staff to be very accommodating during this stressful time which I found to be comforting. Greatly appreciated!

Linda W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C.  |  Premières impressions 
Évaluation :
4

It was extremely hard to locate my storage and to get in. Minimal instructions were provided and the place didn't feel welcoming. However, it was pretty clean.

advay k.  |  Premières impressions 
Évaluation :
5

Awesome! Especially the free month for students displaced by COVID-19

Kayla W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmel N.  |  Premières impressions 
Évaluation :
3

The lock would seize up with rust, and freeze in the winter. You need soething better.

wallace g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myles P.  |  Expérience générale 
Évaluation :
3

When I went to go drop off stuff in my storage unit I had my baby with me I parked my car so I could go in and punch in my security number. And all I could hear was the horn going from inside. One of your employees were honking the horn like something sick nearly on my bumper. And than gave me a dirty look cause it took me a bit to get my baby back into her car seat. I wasnt in the way and he had lots of room to go around. He backed up where I was and stayed on his phone the entire time. Horrible horrible horrible expirence. I'm moving with a baby. Should give someone some common decency to give some time as I am trying my best with a baby in my arms. Getting my unit was fantastic. 119 to be beeped at cause I'm taking too long? Disgusting.

Natasha S.  |  Premières impressions 
Évaluation :
5

If I ever need storage again, this is where I will go.

Solveig B.  |  Expérience générale 
Évaluation :
4

The loading area was clean and free of obstruction. The overhead doors are a bit inconvenient though as the door only remains open for 30 seconds. As I had to unload a trailer I could not pull into the bay, or so I was told by the attendant. My wife had to stay inside the bay to keep the door open while I unloaded the trailer.

Dave R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K.  |  Premières impressions 
Évaluation :
5

Thanks

Michelle Q.  |  Expérience générale 
Évaluation :
4

Friendly experience

Robert T.  |  Premières impressions 
Évaluation :
5

The staff at the Kenmount location were awesome!! Thanks so much!

daphne g.  |  Expérience générale 
Évaluation :
5

I give it an excellent rating because of the people who worked there they were amazing and friendly and me the experience super easy

Jennifer K.  |  Premières impressions 
Évaluation :
5

This is my third year using this facility. The staff have gone above and beyond each year, and have been patient with any errors on our part. They are the reason I will continue to come back. Thankyou

Davids T.  |  Expérience générale 
Évaluation :
4

pleasant experience ...

John L.  |  Expérience générale 
Évaluation :
5

Friendly staff and overall great experience.

andrea p.  |  Expérience générale 
Évaluation :
4

very convenient location for our requirements

chubb f.  |  Expérience générale 
Évaluation :
4

I was happy with everything except the mouse droppings all over the top layer of my belongings. It was pretty gross as we handled items. Fortunately nothing seemed chewed. Everywhere else was clean.

ALISON H.  |  Expérience générale 
Évaluation :
5

Convenient and easy

ALPHONSUS M.  |  Expérience générale 
Évaluation :
5

The storage facility adequately met my needs. I found the staff to be friendly and super helpful. I will recommend this facility to others.

Ryan K.  |  Expérience générale 
Évaluation :
5

My third time using the storage facilities and my experience each time has been fantastic. The staff are very helpful and friendly. Highly recommend and would use the facility again in the future .

glenda l.  |  Expérience générale 
Évaluation :
3

p

Meghan H.  |  Expérience générale 
Évaluation :
5

it was a great experience working w/ the St. Johns UHaul staff. Chris Smith was extremely helpful during some less than standard requests that my account required. Great team!

Mark H.  |  Expérience générale 
Évaluation :
4

Would have liked a ramp or elevator lift to access the upper units.

STEVEN H.  |  Expérience générale 
Évaluation :
4

Very straightforward Recommended

Carolyn K.  |  Expérience générale 
Évaluation :
1

I was not pleased with the unit had mold on my dresser and had to spend 800 hundred dollars for a new dresser and a few more things I had to buy new again and I would not recommend you to anyone

tony w.  |  Expérience générale 
Évaluation :
5

Fabulous staff. Friendship and helpful.

catherine h.  |  Expérience générale 
Évaluation :
4

No issues

Ronald R.  |  Expérience générale 
Évaluation :
5

Great Service and friendly staff

Carol T.  |  Expérience générale 
Évaluation :
5

Very efficient system. Clean facilities and friendly staff in St. John's location

David S.  |  Expérience générale 
Évaluation :
5

Thanks

Roger A.  |  Expérience générale 
Évaluation :
5

Thank you so much for your help.

gloria pike s.  |  Expérience générale 
Évaluation :
2

The facility was secure and spotless, however, the tone of the employee was not appreciated when I happened to let him know that we had left the keys back in Corner Brook. I felt like I was chastised.

Mary B.  |  Expérience générale 
Évaluation :
5

I had great service from start to finish on this visit.

JOHN B.  |  Expérience générale 
Évaluation :
5

Excellent service

michael l.  |  Expérience générale 
Évaluation :
4

Thankyou

JEFFREY S.  |  Expérience générale 
Évaluation :
4

My experience was excellent. The entire staff were great and excellent customer service

Jodi D.  |  Expérience générale 
Évaluation :
5

Excellent attentive service by the nice gentleman how helped me setup new storage unit arrangement, get supplies, and also prepare for in-bound arrival of U-Containers next week!

JONATHAN S.  |  Premières impressions 
Évaluation :
3

Parking lot and congestion of traffic is horrible!

rodger l.  |  Expérience générale 
Évaluation :
5

Friendly and very helpful staff. The storage was clean and secure and I will recommend a friend and use your services in the future again

Amina S.  |  Expérience générale 
Évaluation :
2

Poor service and nagging emails when I had canceled my account the day it was opened. Will not use uhaul again.

cathrine h.  |  Expérience générale 
Évaluation :
4

Staff always assisted me in a timely and professional manner.

Vicki O.  |  Expérience générale 
Évaluation :
4

The woman ( krista I believe..)who served me was so kind and her service was amazing. I am going through a rough time and her kind service was what I needed . Merci

Jodi D.  |  Premières impressions 
Évaluation :
5

Very helpful in selecting the right size of unit for my things. When they understood I had difficulty with my mobility immediately assigned me a ground floor unit. Merci.

BETTY ANN R.  |  Expérience générale 
Évaluation :
3

Contents were there about 20 days, when we collected them everything was soaken wet. We were not informed that condensation would be a problem. Not given the option of climate control ith free month.

CHRISTOPHER S.  |  Expérience générale 
Évaluation :
5

The space is perfect and the service is very helpful.

Marjorie O.  |  Premières impressions 
Évaluation :
5

It was good for storage facility. We would use it again if we needed too

David H.  |  Expérience générale 
Évaluation :
5

Courteous and efficient treatment by three different staff members. Thank you, Chris Smith

catherine h.  |  Premières impressions 
Évaluation :
5

The staff are exceptional in friendly, helpful service.

Linda W.  |  Expérience générale 
Évaluation :
5

Friendly staff and very helpful!

curtis c.  |  Premières impressions 
Évaluation :
2

Your staff is great, but often there is only one person at the desk and waits are really long. The locks we have to use aren't really built for our climate, we went through 8. Our space was quitedamp

SHELAGH J.  |  Expérience générale 
Évaluation :
5

The Kenmount Road staff have been extremely helpful during my recent move and storage. They are professional and courteous, and have made the experience much less stressful than expected.

Joseph S.  |  Premières impressions 
Évaluation :
5

Convenient and accessible. Well worth it.

Peter B.  |  Expérience générale 
Évaluation :
4

everything was fine.

ROBERT B.  |  Expérience générale 
Évaluation :
5

Thanks all for your help and patience at a terrible time in my life. Your staff was very helpful and kind. Well a new chapter begins. Thanks for your great friendly service I will recommend.

Steven K.  |  Expérience générale 
Évaluation :
5

The sales person was knowledgeable and friendly. Excellent and quick service.

todd b.  |  Premières impressions 
Évaluation :
3

bon

bashir m.  |  Premières impressions 
Évaluation :
4

The site advertised lockers for 1-2 bedroom apartments furniture.they are not that big. Stuff for my 1 bedroom Wouldn't fit. The worker upgraded it for me. The staff was amazing every time I went in.

Lisa B.  |  Expérience générale 
Évaluation :
4

Helpful and professional staff.

Wanda S.  |  Premières impressions 
Évaluation :
5

The staff was very helpful & friendly

Paul M.  |  Expérience générale 
Évaluation :
5

As always great service and will help out with anything you need. Excellent place for customer service.

SHAUN T.  |  Premières impressions 
Évaluation :
1

Ive used uhaul on reg basis I have yet to have problems until now Im renting a storage unit at 200$ when it was supposed to b free for truck rental I had 3 days. I'd appreciate free month like quoted

ashley D.  |  Premières impressions 
Évaluation :
5

Great customer service! The staff were very helpful and friendly

Amina S.  |  Premières impressions 
Évaluation :
5

Excellent service

Paul M.  |  Premières impressions 
Évaluation :
5

Excellent experience with this company. Very knowledgeable and helpful staff especially Tammy. ( I hope I got her name right.).

Hilda D.  |  Expérience générale 
Évaluation :
5

Great Service. Will use again.

Paul M.  |  Expérience générale 
Évaluation :
4

I had to get my belongs picked up by my moving company but was not in the province and the staff had a process set up to do this which worked out so I didn’t have to return to Nl as an added expense

Paul O.  |  Expérience générale 
Évaluation :
4

Krista Vokey was excellent and very helpful,She was very friendly and would go out of her way to help you and provide guidance,

Nelson I.  |  Expérience générale 
Évaluation :
4

The price was reasonable; the location suited my needs; it was safe, clean and secure; and the staff were always friendly and helpful. I would use it again and recommend it to others.

rodney g.  |  Expérience générale 
Évaluation :
5

Staff very friendly and helpful. Explained procedures thoroughly and made me aware of special rental deals.

Joanne B.  |  Expérience générale 
Évaluation :
4

It was a good experience but very costly.

Jacquie B.  |  Expérience générale 
Évaluation :
5

It was a pleasure,friendly,very polite customer service provided,will definitely be booking U haul in the future,&recommended to my family & friends.thank you for great service.

dan n.  |  Expérience générale 
Évaluation :
4

Wonderful service ! There wasn't any lighting in the unit, however the lighting in the hallways was awesome. Merci.

candice l.  |  Expérience générale 
Évaluation :
5

Clean and convenient. Staff at this location extremely helpful.

Jeff L.  |  Expérience générale 
Évaluation :
3

Mice droppings on our items while we collected our belongings on the last day was a very bad experience.

Brittany L.  |  Expérience générale 
Évaluation :
5

Good service, very clean and very organized

Glenda D.  |  Expérience générale 
Évaluation :
5

Excellent overall experience

Wade S.  |  Expérience générale 
Évaluation :
1

would someone help me find a receipt with the new program you have

STERIS C.  |  Expérience générale 
Évaluation :
5

11/10

Matthew S.  |  Expérience générale 
Évaluation :
5

convenient, staff very helpful, excellent service

William M.  |  Expérience générale 
Évaluation :
1

I was charged a full month rent for less than one day usage (only a few hours on the September 25th). The Manager was contacted several times and he did not respect his word in calling back.

Walid H.  |  Expérience générale 
Évaluation :
5

Great staff!!!

Christina L.  |  Expérience générale 
Évaluation :
5

Was a great experience

Don O.  |  Réservation 
Évaluation :
5

Great spot

Patrick G.  |  Expérience générale 
Évaluation :
3

It was okay but, the truck was filled over the amount we started with and there was no reimbursement. Not impressed.

Bridgette E.  |  Réservation 
Évaluation :
3

My only complaint is the unit did let a lot of moisture in, understanding that it wasn’t climate controlled, but much of the contents I put in there suffered from rust pits and mold.

JEFFERY C.  |  Expérience générale 
Évaluation :
5

Great experience. Very impressed with courtesy and professionalism of staff.

Dennis H.  |  Expérience générale 
Évaluation :
2

Charged me after I moved out.

Top-Shelf Vapor S.  |  Expérience générale 
Évaluation :
2

I stored my furniture at your facility for 3 months and when I moved into my brand new home all my furniture was full of mold. When I approached the front desk they gave me a pamphlet with a number.

SARA C.  |  Expérience générale 
Évaluation :
3

Staff at front desk was not friendly... felt rushed through check in/check out process.

christopher g.  |  Expérience générale 
Évaluation :
5

Great service

Vadney T.  |  Expérience générale 
Évaluation :
4

my furniture aquired mold during the winter months, if renting again would recommend a heated unit

Donna P.  |  Expérience générale 
Évaluation :
5

Clean, well maintained and easily accessible.

arlene f.  |  Expérience générale 
Évaluation :
5

I would of stayed, but approaching retirement and had to down size my operations.

STEVEN W.  |  Expérience générale 
Évaluation :
5

All the staff were so polite and helpful.

eileen b.  |  Expérience générale 
Évaluation :
5

Great facility.

Trevor S.  |  Expérience générale 
Évaluation :
5

Great service

Margaret W.  |  Expérience générale 
Évaluation :
5

9

Edward C.  |  Expérience générale 
Évaluation :
5

The house sold quicker than we expected so we had to rent a storage shed. You were the least expensive and the most convenient for me to get to. All the staff I dealt with were very friendly. Thanks

Donald W.  |  Expérience générale 
Évaluation :
5

The service was perfect and I'd use it again in a heart beat if I needed storage.

Jennifer C.  |  Expérience générale 
Évaluation :
5

The hours of operation could be improved. Perhaps consider staying open later Saturdays and especially Sundays to accommodate those moving. A 5pm closing is too early when you're moving! :)

gillian s.  |  Expérience générale 
Évaluation :
4

S.O.

NANCY M.  |  Expérience générale 
Non reviews have been submitted for this location.

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