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Samuel F A. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Sun City
Testimonials From Recent Customers
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Advertises as 24 hour access. Wasn't available for when I needed it. I was not compensated for waiting for 4 hours for management to unlock the emergency exits to allow me entrance because the 24 hour access door was inoperable. I was charged $15 because they didn't debit my card on file. They didn't inform me I had to setup automatic withdrawal either. Only specific locks are allowed on storage units. Also another inconvenience/start up cost.
Jacob W. | Expérience généraleStaff made the process easy, they were available to answer questions
ANDREA MEAGAN D. | Expérience généraleFriendly, knowledgeable staff, nice facilities and well-maintained equipment.
DAVID C.Great staff with excellent customer service. The manager was so helpful and friendly.
JAMES ROBERT S. | Premières impressionsLove the place
RUSSELL C. | Expérience généraleVery good customer service!!!!
Angel F. | Expérience généraleVery friendly staff
Hugo Alberto S. | Premières impressionsI arrived at 8 am and the lady was already in a bad mood maybe it's the way she is or talks but it comes across as rude and very unwelcoming will not go here again
ROLANDO N.You have a great service and friendly staff. Would recommend your location to family and friends
Archie D. | Expérience généraleEasy handling, great rates.
MARIO F.Staff were very friendly and courteous. Wait time was non-existent.
JOHN L.i feel you should just keep up the good work
Amber A.The manager lady was so friendly. Also knows her job get you in and out in a matter of time. Thank you for your service..
KEEONNA B.gas est 129 actual 500
Hunter H.Excellent service à la clientèle
CELSO A.Very nice lady, appreciated the help on short notice.
NIKO G.Best customer serves. Highly recommend.
CELSO A.I took possession of a clean truck my understanding is that I'm renting the U-Haul and nothing else but there is a doli placed inside the truck taking up space and and a large bag holding furniture sheets inside the truck.... But I did get charged for using them even though I did not request them and they took up space from my rental ? How do you rent a truck with items taking up space and get charged for them when you use them ? This is unprofessional and lazy to the point of not removing items not requested but still left to take up place. And no the contract does not state so, and signs do not affirm a contract the location has instead robbed the renter of space advertised and contracted.
Rodolfo A. B.Everything was fine and workers were professional and helpful
LAWRENCE A.Great staff and service! Very helpful.
PRESTON H.Absolutely love that I chose climate control. Perfect for when you're storing heavy furniture in the middle of the summer. Facility is very nice and clean. Ms. Mireya was very helpful it has been a pleasure doing business with her. Merci
Rebecca J. | Premières impressionsThe facility itself is nice enough to store your belongings, however I was told that I would get my first month of storage free when I booked a uhaul. I paid $500 for a uhaul and specifically chose a uhaul location, which is much farther from where I am living, because I was told I would get a free month. Then when I get there, I am told that I don't get a free month of storage. I am frustrated that I spent all this money on a uhaul, chose a further location to get this deal, and ended up not getting the deal. I will be searching for a different storage place much closer to my home to move my stuff into.
Alexandria Rose B. | Premières impressionsI use this location every time. Excellent service à la clientèle.
LYNDSEY K.the manager does not not have the best customer service skills. she talks to people like they are idiots and the employees seem use to it.
ASHLEY S.Friendly staff Mrs.Mireya was able to answer all the questions that I had, with such a great attitude. If I need to rent a truck I would definitely come back to same location
Esmeralda S.The rate for a local rental was extremely and I was disappointed to learn this upon coming to pick it up. It is advertised at a such a low price but when everything is added up, it is a bit much.
ANDRE C.great customer service
THELMA H.Great customer service at this location and the owner was very friendly and helpful.
Carlos M.5 Stars
JADYN T.Just check my account notes so you can see how bogus the drop off process was. It's not the individual store but the larger Uhaul company and customer service/support
DENISE D.Christin I believe her name was she was nice wonderful and a great assistant.
Lucila S. | Premières impressionsThe representative Christi or Christin had a very Rude tone but try make it.sound polite but ists just a Whatever attitude And if your Rates our per day There 24 hours in a day not 10 or 12 or 4 or 6 You?should not overlap appoiyments when equipments out
MARTHA B.I was charged a dolly fee when I didn't even use it. The charge was only $7 but it was the principle of it. Don't charge me if I didn't use it. I paid your insurance fee, mileage fee, truck charge without blinking an eye. You can keep the 7 bucks but you just lost a customer. And I will let people know.
MATTHEW M.I have used this before and I will continue to use Uhaul and that location as long as I stay in El Paso.
Daniel D. | Premières impressionsThe lady that helped was very helpful and friendly Sorry I can't remember her name
ARTURO M.Excellent service à la clientèle. She was very professional and nice.
Myron T. | Premières impressionsVery nice staff and very friendly.
William B. | Premières impressionsGreat staff at my location
Andrew A. | Premières impressionsThe lady who showed me the unit and did my paperwork was excellent! Very kind and friendly.
Betty Ann N. | Premières impressionsWe are happy with your service and convenience. PLUS IT close to our house
Mauro E. L. | Premières impressionsWill recomend.
Maria R. | Premières impressionsI went “13 miles and i put gas back in it until it made me stop
GELYZE M.Very good service
Nestor C. | Premières impressionsMy experience with U-Haul thus far is just one I would not consider doing again. From being redirected to different locations twice to having to pay for storage when I was told I would get a month free is super inconvenient and unprofessional.
Kimberly A. | Premières impressionsNo comments not happy reserved weeks ago sent there cause didn't have my rental at one where booked
JOHN M.The ladies from the office were very friendly and helpful.
Gabriela G. | Premières impressionsAll Good
ARTURO R.Personnel at this location were always very polite and professional who always provided excellent service.
RAUL D.Very friendly!! Clean place, great facility,
LEE W.N/a
CRISTAL P.Thank you very much!
MICHAEL M. | Premières impressionsVery professional and helpful
KRISTOPHER K.The customer service was wonderful and friendly staff..
Chadwick Keith T. | Premières impressionsService is outstanding!
CURTIS M.Representative was nice, friendly and professional. Definitely would reccommend.
Gloria P.Trucks alignment was off. Also I had to go to two locations for my equipment.
Eddie V.Thank you to the friendly kind staff. It was my pleasure to rent a storage facility from u haul and a moving vehicle. Once again staff members and manager were awesome. Thanks u haul.
Edward T. | Premières impressionsNothing to improve. You guy's are very professional and awesome customer service! Hands down!
MATTHEW V.Better attitude
PABLO P.Staff seems put out right when you walk in. A friendlier staff would make already stressful moves alot easier. Products are great quality and are priced fair.
WILLIAM W.Only 2 trucks at this storage location. Not the original location I requested for pick up and drop off.
KATHRYN MARIE D.I had a few issues with the tires on the front driver side.. the was an air leak in the tire. I had to make several stops to put air in the tire, the tire was pulling to the left and slow me down doing the drive.
JENNIFER DIANNE W.Staff has terrible customer service
RAVEN A.Mr. Barela was very professional and knowledgeable during my turn in on Sunday, 26 July 2020.
Raymond R.Nothing, yall were fantastic and understanding the whole way through.
NATHANIEL C.The ladies that were there that day didn't have a mask on and that made me feel uncomfortable and I think one of the was the office manager
BEATRIZ N.The staff was super friendly and helpful, very good customer service they assure to provide all my needs.
LUIS RAMON L. | Premières impressionsThe female helping was not useful at all.This store did not have the size truck needed instead of giving me the discounted price. She wanted me to a further location. I will not go there again
ELVA Alicia R.Staff is Outstanding. Very nice and very easy to work with on pick ups and dropping off of trucks.
John Thomas J.The facility manager, Ms. Mireya Hernandez, is very professional and customer friendly. Merci.
Daniel J S. | Premières impressionsPersonnel were very helpful and courteous.
Eduardo O. | Premières impressionsManager and staff were very friendly, knowledgeable, and helpful
James R.Everything was great.
Raleigh M.I think the truck needs some maintenance it was shacking too much and the battery was more than half way up.
Melissa C.The owner took care of us, she was so nice and professional. Will be definitely recommending this location for truck rentals or storage.
CRYSTAL YVONNE M. | Premières impressionsThe sales person was awesome but I have 43' trailer and it was a little hard getting to my space
Luis T. | Premières impressionsVery good customer service. Will advise others to use facility
Yvette Alyssa C. | Premières impressionsvery professional and helpful.....I am so glad that I rented from UHAUL
Shala Marie V. | Premières impressionsvery friendly staff
Henri N.Best place in el paso
Mark L.Customer service was outstanding!
Audrey S. | Premières impressionsNice Facility, with a great staff!!
Vincent Paul M. | Premières impressions