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Matthew F | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Sun City
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Improve performance and speed of equipment online check-in and return
Christopher JI arrived after hours and there was a lock on my unit. After I called the after hour number I came back to the unit and it was ready for me and I moved some stuff in that night. Noah was helpful on the phone and I am happy with the service.
David R | Online Move InExpand the parking lot so it's easier to park the trucks. Luckily I had access to inside the gate so I was able to leave my 26' truck at night, safely.
Kathryn RIf I ever need another storage for my belongings I would use UHaul again . Thank u , Gloria Lord
GLORIA L | Expérience généraleEveryone I dealt with was very nice and professional. Exceptional training and great leadership reflects your team. Keep up the great work!!
Sal GThe entire U-Haul process is incredible. This one was no different. I love the use of technology for for checking out and back in, makes it very simple. Additionally, every U-Haul facility I've been in is always bright, clean and well stocked with absolutely everything needed to move. Finally, the trucks and how they must be used very hard but are always in way better condition than you could ever ask for. Mechanically sound, clean and well explained for those that don't know their way around larger vehicles. Great job!
Tracy KExcellent experience for renting pick up. Yazmin explained everything to me as far as charges, contract, policies, etc. Truck was ready to go and very clean. Truck return didn't take long. Whole process was seamless. Charles N.
CHARLES NKeep up the great customer service!
CAROLYN SThe rep from uhaul Brianna was very rude and unfriendly didn't explain why I was being charged the price I was being charged.
Jesus ARogelio provided excellent customer service.
David BThank you....great service
Juan MNothing everyone was super nice and professional. Thank you for be available especially so close to the holidays
Mary MEverything was great, keep up the good work.
DAVID PGreat costumer service!!!
Manuel ACustomer’s should be given a credit for filling the gas up all the way.
Regina NUnit and facility are clean and well maintained. Stain on floor from previous renter noted but no residue left that will affect storage for my items.
Christina C | Premières impressionsOnline check in process failed, couldn't get my truck until 2 hours and multiple failed attempts on the system. Got very very frustrated. Turn in process took forever also almost 20 minutes to complete all the steps on my own without help from a U-Haul employee. When I had to call I had to wait 30 minutes on hold just to get told try again.
Patricia MI had no issues with the service,except for i have not received my receipt yet.
Peter VGuy at the counter was very kind and the truck was great. But, Horrible after hours return process. Very frustrating and would not do it again.
Laura GThe app didn't work to return the truck. Other than that, it was an excellent experience
Kenneth CThe only problem I had was the Truck turn-in on the app didn't work
Kenneth C | Premières impressionsEverything is good except they upped the cost by $10w/in the first couple months and didn't even inform me from the start. The reviews said that they up costs often, so I found something else
Anita L | Expérience généraleNeed lighting
Jesus A | Premières impressionsThank you all for your help at this location! Everyone was super friendly and you made my move to El Paso that much easier.
Destinee B | Premières impressionsI had requested the appliance Dolly when reserving online (3 weeks advance). The website showed the location had that item but when we went to check in they let us know they did not have it. Maybe keep a better updated website or send a notification to the location what is asked for, specially with so much time in advance.
Phillip FThe U-Haul app has issues, I couldn't check in or out and submit pictures.. Luckily I saved them and when I had an issue Rogelio Damian called and I was able to submit my pictures that I took and resolved an issue about the vehicle being damaged. Great customer service at this location and he was very helpful.
Edward WThank you .
Elizabeth V | Expérience généralewhen i dropped off the dollie thay took it with no problem .when i asked about the free storage thay were full but thay sent me to another location down the road where i was helped right away i unloaded into a storage container and turned the truck in .
Joyce DRien
Jesus GStaff was very informative and polite. Thank you so much for your outstanding service .
Selihner S | Premières impressionsGreat quick and efficient service! Professional experience, Thank you U-Haul!
Warren CNotify the cuatomer before pick up if the reservation can not be accommodated. I had to spend more money and time after arriving that my reservation could not be upheld
Shereada AParking for the rental vehicles was a little tight, but overall, the location and easy after hours return process great.
Camill DGOOD SERVICE. NEED TO GET GATE FIXED
David D | Expérience généraleHave 24hour Access, but the electric left gate is damage, so Their middle gate is only open during storage hours, they said it'll be up too two months before the main gate is repaired, so 24 hour is no longer available to me when I need it most.
Alvin L | Premières impressionsWonderful staff.
Teresa RExcellent services
Marlene CDeanna was extremely helpful and made sure my rental experience went smoothly.
Denzel BA little pricey and the spots are pretty narrow. It'd be nice if there was something done about all the birds. The entire front cap of my trailer was covered in bird feces when I pulled my trailer out after seven months. Otherwise, no issues. The site seemed secure and access is convenient.
Christopher K | Expérience généralenothing Deanna was an awesome person to deal with and extremly knowledgable about what I need to do. she was awesome
Cecilia SIt was awesome. Would reccomend adding another matress cart. Had to wait for someone using it on several occasions.
JORDAN M | Expérience généraleThe staff was always very helpful and friendly. Merci.
Mary E | Expérience généraleGreat customer service, thank you for everything.
Andy C | Expérience généraleNo complaints everything was smooth , easy and very accommodating for my move out date. Thank you for everything.
Francisco SProfessional, Courteous, Knowledgable, with Prompt service. Couldn't ask more from your staff at 10835 Dyer in El Paso, TX. Keep up the great customer service!
Daniel MVery professional staff Charles
Willie T | Expérience généraleThe gate swipe is not positioned at a convenient spot
Maryanne S | Expérience généraleThe only thing I can complain about is the rent just got out of hand cause of the increase is to why we switched places.
Yvette A | Expérience généraleExcellent service à la clientèle. The vehicle was very clean.
Samuel RVery clean!!
Cristian A | Expérience généraleJust keep doing what you're doing.
John TThe staff was amazing! The time I was there questions were answered and they ensured my safe mind and ease. They were always so helpful and very friendly. It was a great experience.
Yazmin G | Expérience généraleWonderfully helpful staff, access gate card worked seamlessly and the facility is well kept.
Tom J | Expérience généralegreat staff
Magdalena ECompensate for filling the tank to full when Given a ¾ tank of gas. Practically payed for someone else's use. While still having to pay for milage and use. $30 in refuel past how I got it + $40 For use and Milage. Mind you about 15 miles travel time.
Nicholas SVery pleased with my experience. Thank you!!
MICHAEL M | Expérience généraleGreat place
JOSE F | Expérience généraleExcellent
JOSE F | Expérience généraleThe equipment was not in the back of the uhaul when I picked up the vehicle, and although I completed the online check-in, the staff walked me through the online check-in in person.
Kendall GExcellent servicio
Gloria M | Expérience généraleI actually stopped first at another location and even though it was business hours they had the door locked and no sign explaining. So I left and found this place and was very pleased and happy. Merci
Sal L | Premières impressionsThe vehicle was not ready on time due to not being turned in on time by previous customer.
Mark RGreat service overall
JOSE F | Premières impressionsI would give him a full five stars or better except for the fact that the rates kept going up! Two times in less than 1 year. But you couldn't have asked for a better staff or for a better establishment as far as cleanliness and security. I would recommend if money was not a big issue.
Dawn M | Expérience généraleDeanna and staff were most helpful and thorough in getting me checked in and paid for the storage units.
Tom J | Premières impressionsSuch a slow process that had to be repeated several times. Also witnessed obvious racism. Was obnoxious
Brandon VN/a
Mayra GExtra days were charge double without disclosing it when we call or rent it we use the rental for 12 miles in three days and we paid $200
Victor MCynthia as pleasant to work with very friendly and helpful
Angel P | Premières impressionsNice, clean and with friendly staff.
octavio s | Premières impressionsMerci
Stephen M | Expérience généraleEverything is perfect exept that its not 24 hrs. Or at least midnight.
Grecia M | Premières impressionsVery happy and satisfied with the service, the storage unit and especially the staff. This location will always be my favorite place to go for the use of any vehicle or facility rentals.
Maria R | Expérience généraleS.O.
Alfredo GI kept receiving several calls about the pick up time. I was scheduled to pick it up at 9. I was not able to do so, I told the first agent. Then a few minutes later I got another call from uhaul asking me about the pick up time. This happened on about 4 different occasions. I don't think the store and the call center communicate with each other well. I was in another country and those calls were both expensive and unnecessary. I picked the truck that afternoon. The pick up was smooth.
Jemise RBest in the business world highly recommend this facility to any one looking for a storage place for all their needs
Miguel C | Expérience généraleGood experience with this location , being my first time at this location.
Maribel WI don't remember her name but she's been there 4 years. She's great!
Jason B1 hr after getting the storage, I needed to cancel and the staff refused to give me the full refund of $129.96. The storage is great but the staff is not helpful at times. I would appreciate it if I can get a full refund.
cassandra R | Premières impressionsA little pricey for the larger RV storage spaces, however they do offer a military discount of 10 %.
Christopher K | Premières impressionsEverything was perfect.
Lyndsey AThe staff and manager Mireya were always very helpful and friendly. Very professional and worked with me as I had issues trying to move into my new home. They were very understanding. Storages were clean and bug free. Defiantly recommend this facility for all your storage/Uhaul needs!!
Gabriela G | Expérience généraleClem and secure place at all times. Friendly and helpful staff at all times. Unfortunately I am moving to another State.
Magda V | Expérience généraleMireya has always been very helpful and very pleasant. She works with me whenever I run into any issues. I would definitely recommend this location!!
Francisco JExcellent Service
Pedro JRepairs need to be made on the vehicle due to amount of annotated markings with an X sticker ALL OVER the vehicle.
Kelly LThe gas rate is horrible. I paid $15,35 for going 10 miles. So $1,53 a mile for a rental. I will not recommend to family or friends
Adriana LMore parking when conducting business at this location. Office staff very friendly and polite
Jennie SAll had a good and professional experience at this facility and with this staff.
Clara A | Expérience généraleThank you for all your support I have no issues and if needed in the future I will call on you first
James A | Expérience généraleThank you so much my experience with you was very good. Merci.
Edward T | Expérience généraleCuddos to the manager Ms. Mireya Dimas and Ms. Destiny!!! Very pleasant, knowledgable, helpful and courteous young ladies!!! The facility is very clean, welcoming and festive!!! Keep up the good work!! They went far and beyond to assist me!!! Thank you very much ladies!! I have already started recommending this facility!!! Your prices super exceed other Uhauls that I contacted prior to this location!!! To include Cube-smart which I am leaving to come to your location!!! Highway robbery.. I highly recommend this location!!! Once again, thank you very much young Ladies!!! Have a blessed and beautiful year!!!
MAGDALENA A | Premières impressionsExcelente servicio muchas gracias
Saul H | Expérience généraleMuy. Bueno servicio
Ricardo M | Expérience généraleVery friendly staff.
Israel C | Premières impressionsExcellent staff! Very friendly and helpful! Would highly recommend this place!
Betty A | Expérience généraleAdvertises as 24 hour access. Wasn't available for when I needed it. I was not compensated for waiting for 4 hours for management to unlock the emergency exits to allow me entrance because the 24 hour access door was inoperable. I was charged $15 because they didn't debit my card on file. They didn't inform me I had to setup automatic withdrawal either. Only specific locks are allowed on storage units. Also another inconvenience/start up cost.
Jacob W | Expérience généraleStaff made the process easy, they were available to answer questions
ANDREA M | Expérience généraleGreat staff with excellent customer service. The manager was so helpful and friendly.
JAMES R | Premières impressionsLove the place
RUSSELL C | Expérience généraleVery good customer service!!!!
Angel F | Expérience généraleYou have a great service and friendly staff. Would recommend your location to family and friends
Archie D | Expérience générale:)
CASSIDY S | Expérience généraleGood services, wish there was better lighting in the storage units, and some climate control. Other than that, I didn't have any problems. Very spacious unit for my needs.
Roger S | Expérience généraleEstoy muy agradecida la Señora Mireya es una muy fina persona cordial amable y cooperadora estoy muy agradecida
Rosa M | Expérience généraleAbsolutely love that I chose climate control. Perfect for when you're storing heavy furniture in the middle of the summer. Facility is very nice and clean. Ms. Mireya was very helpful it has been a pleasure doing business with her. Merci
Rebecca J | Premières impressionsThe facility itself is nice enough to store your belongings, however I was told that I would get my first month of storage free when I booked a uhaul. I paid $500 for a uhaul and specifically chose a uhaul location, which is much farther from where I am living, because I was told I would get a free month. Then when I get there, I am told that I don't get a free month of storage. I am frustrated that I spent all this money on a uhaul, chose a further location to get this deal, and ended up not getting the deal. I will be searching for a different storage place much closer to my home to move my stuff into.
Alexandria R | Premières impressionsChristin I believe her name was she was nice wonderful and a great assistant.
Lucila S | Premières impressionsI have used this before and I will continue to use Uhaul and that location as long as I stay in El Paso.
Daniel D | Premières impressionsExcellent service à la clientèle. She was very professional and nice.
Myron T | Premières impressionsVery nice staff and very friendly.
Willie B | Premières impressionsThe only thing that was concerning is the fact that I came a late And they had already charged my card and I was not being able to re-be refunded and now I’m paying $85 for something that you’re going to rent out right away and I feel like I should’ve been refunded my money back because it was only a day or after because it was a holiday weekend I was not able to get over to the storage unit because I had just got back in town.,There should be some type of Compensation for just being a day or 2 late of being charged and I feel like I should at least receive something back since you’re going to be renting out the unit that is my only complaint about this whole situation.. And I was told that the company will not refund my money back because it had been two days I believe after and my credit card has been charged but I know that there can be some kind of compensation given back to me and I just feel like this is a sad situation because people have busy lives and I did not realize that my card had been charged so this is very disappointing to me.! And that is why I would not recommend to anyone to get a storage unit from you unless I am compensated for being two days late I feel like this is unfair situation so thank you so much you have a very nice facility but I cannot recommend it if somebody has some type of an emergency or situation going on and can’t be there after the card has been charged after a day or two I think this is unacceptable !! Have a GREAT day!
Marion A | Expérience généraleGreat staff at my location
Andrew A | Premières impressionsClean and easily accessible storage units , inside temperature controlled and outside units. Staff is very helpful and friendly. Very good experience renting there.
James L | Expérience généralePerfect place for storing RVs and the ladies were awesome when I forgot the asscess card!
Chasity W | Expérience généraleBest storage area I've ever used!
KENNEDY C | Expérience généraleS.O.
Darius J | Expérience généraleThe lady who showed me the unit and did my paperwork was excellent! Very kind and friendly.
Betty A | Premières impressionsWe are happy with your service and convenience. PLUS IT close to our house
Mauro E | Premières impressionsWill recomend.
Maria R | Premières impressionsMireya fue muy amable y contesto todas mis dudas.
RUTH L | Premières impressionsWell maintained facility with friendly staff that help you quickly and accurately.
Blake R | Expérience généraleVery good service
Nestor C | Premières impressionsI overall enjoyed my time experience with my storage unit. I did find irritation with when my first payment was due I swear my account was setup for automatic payments, but it wasn't and I was charged a late fee. When I went in the fix this the staff was nice and ask if I wanted to use the card already on file. A few clicks and I was out the door with my account on auto-pay like it should have been from the start.
JULIUS S | Expérience généraleMy experience with U-Haul thus far is just one I would not consider doing again. From being redirected to different locations twice to having to pay for storage when I was told I would get a month free is super inconvenient and unprofessional.
Kimberly A | Premières impressionsA fantastic staff, the customer service from the clerk was over the top.
Douglas R | Premières impressionsThis facility made moving and storage much less stressful than it usually is! Very helpful staff and always having the solution! Even the gate card worked every time!
Elizabeth A | Expérience généraleThey charged me for a damaged door and a nasty storage room when the damage was already done when I got there and the storage room wasn’t left nasty charged me 80 dollars for nothing I wouldn’t recommend anyone using that particular uhaul place Uhaul moving and storage of sun city El Paso is terrible
Dorian M | Expérience généraleThe ladies from the office were very friendly and helpful.
Gabriela G | Premières impressionsYou'll don't verify information at all it seems. I've been getting texts and emails that belong to someone else. I've called several times locally and nationally regarding this issue and yet I still get texts. Fewer emails though.
Rosa G | Expérience généraleVery professional and friendly.
Celestino P | Premières impressionsI unfortunately fell behind and had a late balance for my unit. I paid my storage and all fees over the phone with Stephanie the day before a holiday. I stopped by on my way home and was unable to access my unit because there was still a red tag and lock on it as though I hadn't paid. The office not only closed early that day, but was closed for both the next day holiday and the Sunday. I had a an important gift I was storing there among a few other important things. She neglected to remove the red tag before leaving early for the holiday weekend. It was very frustrating, disappointing and I was very angry. I get that my payment was late, but I even confirmed my access was restored by catching up and she said of course.
Teresa B | Expérience généraleEmployees always conducted themselves professionally and polite. Very friendly and helpful.
Raul A | Expérience généraleReally appreciate my experience with uhaul. Will definitely recommend to anyone in the future.
Christian G | Expérience généraleRecommend a better gate system. A few times I went the gate was not functioning correctly and I had to notify the office staff.
Kayla M | Expérience généraleThank you very much!
MICHAEL M | Premières impressionsThe customer service was wonderful and friendly staff..
Chadwick K | Premières impressionsVery friendly and kind.
Daniel M | Expérience généraleThank you to the friendly kind staff. It was my pleasure to rent a storage facility from u haul and a moving vehicle. Once again staff members and manager were awesome. Thanks u haul.
Edward T | Premières impressionsExcellent staff. Very helpful! Clean facility.
Michael F | Premières impressionsVery good, no complaints. I would definitely rent again.
Harleiux H | Expérience généraleThank you much. AAAA++++ Service.
Ana P | Expérience généraleVary helpful staff great experience 👍
Jose M | Expérience généraleThe gentleman who helped me and my husband was very courtesy and polite. He was super helpful in everything and anything I asked him. His customer service was great!
Victoria B | Premières impressionsMerci
Carlos P | Expérience généraleIt was very good experience. Fiendly staff that make me feel confortable.
Daniel M | Premières impressionsHad a storage unit for 6 years and any issues were resolved within hours at the most but only had 1 issue and that was the light about my unit not work.
DOLORES C | Expérience généraleWe just moved from Kansas to Texas, so the stress level was high. However, she made the whole experience smooth and perfect! A stress has been lifted knowing that my belongings are safe and that there are employees who are willing to help! Thank you for the wonderful service!
Mirka J | Premières impressionsThank you Ms. Christin Gamez you very informative and polite in the performance of your duty.
Victor C | Premières impressionsThe only issue we experienced was that the front gate was inoperable for quite a bit of the time that we used the facility - this left us feeling the storage unit was less secure.
Joel F | Expérience généraleConvenient payments (auto charge to credit card) and friendly, helpful service. I will recommend this facility to my co-workers. Thank you for keeping my car safe!
Angeline C | Expérience généraleThe staff is very helpful, respectful, everything is well clean and I always felt safe. I truly would use them again if I needed to. Thank you everyone gracias
MARIA R | Expérience généraleWe paid for a storage unit to find out it was already occupied. Poor business. Will never return
Jessica W | Premières impressionsMerci
Carlos P | Premières impressionsThe staff was super friendly and helpful, very good customer service they assure to provide all my needs.
LUIS R | Premières impressionsI was very pleasantly surprised at how easy it was to sign up for a storage unit, how smooth the process was and how friendly and helpful the office staff was. I highly recommend U-Haul for moving and storage, and I won't use anyone else again.
Paul C | Expérience généraleEverything was great
Raleigh L | Expérience généraleRamon, the attendant, is thorough, competent and very friendly. The storage unit is accessible, roomy, clean and a very good experience ! I will only look to U-Haul and its partners for my travel/move needs going forward.
Paul C | Premières impressionsI want to Thank the shop manager Mireya Dimas; she always helped me keeping track of my unit. Excellent service à la clientèle. I definitely will recommend U-haul to my friends. I am a customer for life. Thank you.!!!
Carlos V | Expérience généraleStaff was so helpful and kind ! Liked this place!
Seulgee L | Premières impressionsStaff is very friendly, helpful and knowledgeable.
Manuel J | Expérience généraleThe facility manager, Ms. Mireya Hernandez, is very professional and customer friendly. Merci.
Daniel J | Premières impressionsPersonnel were very helpful and courteous.
Eduardo O | Premières impressionsAll good
GUILLERMO J | Expérience généraleHad my storage here for 3 years. Never had any issues. The staff was always friendly and the facility is very well maintained. Thank you for your service!
MARISA O | Expérience généraleThe one thing I didn’t like was everything smelled like mold and mildew when we got it out and some of the packing blankets were stuck to the furniture.so I think that there was moisture do to temp.
Sara H | Expérience généraleEverything was great.
Raleigh L | Premières impressionsWas giving discounts that I qualified for saving me money
Parnell C | Premières impressionsMy last day was 11.22.2019. We were out Friday night.
Susan C | Expérience généralepersonnel were very helpful!
Jack R | Expérience généraleGreat staff
Angelica R | Expérience généralePerfect
MOHAMMED A | Expérience généraleThe owner took care of us, she was so nice and professional. Will be definitely recommending this location for truck rentals or storage.
CRYSTAL Y | Premières impressionsThe sales person was awesome but I have 43' trailer and it was a little hard getting to my space
Heriberto G | Premières impressionsThe only reason I selected no for secure is because the gate was broken. However the manager had already arranged for it to be fixed but the parts were going to take a couple of days. VERY NICE people
Richard M | Expérience généraleVery good experience
Roger H | Expérience généraleManager was excellent, she really went out of her way to help us out.
Roxana S | Premières impressionsVery clean and safe facility.
Joy K | Expérience généraleVery nice and clean storage facility!
Evangelina B | Expérience généraleThe keypad to swipe in so that the gate would open is in such a bad place. I drive large trucks and it's so inconvenient. I don't think I will use your establishment again. Hill makes it difficult to
Rose E | Expérience généraleLoved the service I received! Couldn't be more satisfied!
Latoya M | Premières impressionsVery good customer service. Will advise others to use facility
Yvette A | Premières impressionsBest facility I could find in NE El Paso. Great price and covered storage!
Donelda L | Premières impressionsvery professional and helpful.....I am so glad that I rented from UHAUL
Shala M | Premières impressionsS.O.
christopher n | Premières impressionsThank you both for being so kind and helpful and showing me the units.
Susan C | Premières impressionsThe facility was well-kept and secure. The staff was very courteous. If storage is needed in the future, I would not hesitate to use this facility again. Merci.
Larry M | Expérience généraleCustomer service was outstanding!
Audrey S | Premières impressionsGood service
Stuart N | Premières impressionsHaving a covered and lighted facility with electric was a plus.
lisbeth s | Expérience généraleGreat management and customer service at this location. Highly recommend the indoor storage units, which are climate controlled.
KAROL P | Expérience généraleMireya and her team were professional, personable and very courteous.
Dwight F | Expérience généraleGreat service!
Larry M | Premières impressionsOur overall rating is above average. BUT..We have had 3 different units for about 8 years. The fee has increased and the former co gave a discount for using our credit card each month. You didn't!
JAMES H | Expérience généraleMireya has always take good car off Me and My Bussiness Needs, SHE'S GREAT very well Customer service, she'll walk the extra mile to HELP YOU
Mario H | Premières impressionssales person was excellent, you had everything I needed at a good price, quick setup, thanks for great service!
Jack R | Premières impressionsExcellent service, well secured facility.
Christopher M | Expérience généraleGood uhaul rental
Jose M | Premières impressionsNice Facility, with a great staff!!
Vincent P | Premières impressionsGreat staff !!!!
BILLY W | Expérience généraleNot enough light to see inside your storage unit in the indoor storage. This is because the company changed all the lighting. The temperature was to hot in the indoor storage.
Charles D | Expérience généraleMireya was very professional, personable and offered great customer service.
Dwight F | RéservationThis storage facility was very nice. I had access to my storage 24 hours 7 days a week. Even though I randomly went to my storage it was always safe, when I did go. I would definitely use this storage
Lorrie A | Expérience généraleStaff was very helpful in their recommendations.
Bruce W | Expérience généraleA+ in all categories. Thank you!
Martin C | Expérience généralelove the staff and manager
Tae B | Expérience généraleJust one thing: Please do not park the golf cart in the path to the accessible ramp; a customer with a disability could not enter the store.
Emily V | Expérience généraleStaff was very friendly and helpful. Also units are very clean, accessible well maintained.
Curtis C | Expérience générale