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Sean M.Customer Reviews for U-Haul Moving & Storage of Sun City
Testimonials From Recent Customers
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The gas rate is horrible. I paid $15,35 for going 10 miles. So $1,53 a mile for a rental. I will not recommend to family or friends
Adriana L.More parking when conducting business at this location. Office staff very friendly and polite
Jennie Schmidt M.Excellent and knowledgeable customer service at this location. Equipment and facility well maintained.
David James C.Fantastic customer service, the equipment was readily available when I arrived, and the check out and check in process was very fast.
Joshua W.After sweeping the cargo area and blowing it out with a leaf blower I was still charged a $25 cleaning fee because there was a foot print on the ramp
Chris J.All had a good and professional experience at this facility and with this staff.
Clara A. | Expérience généraleGreat customer service...thank you for being so professional and courteous..
William J.Thank you for all your support I have no issues and if needed in the future I will call on you first
James Alan A. | Expérience généraleCustomer service is spot on; continue doing an excellent job!
Curtis Jr. M.Thank you so much my experience with you was very good. Merci.
Edward T. | Expérience généraleGreat experience. Very happy they were able to extend our time when we got a little behind. They take great care of their trucks. I hope we never have to move again but if we do we will use them again!
Richard R.Cuddos to the manager Ms. Mireya Dimas and Ms. Destiny!!! Very pleasant, knowledgable, helpful and courteous young ladies!!! The facility is very clean, welcoming and festive!!! Keep up the good work!! They went far and beyond to assist me!!! Thank you very much ladies!! I have already started recommending this facility!!! Your prices super exceed other Uhauls that I contacted prior to this location!!! To include Cube-smart which I am leaving to come to your location!!! Highway robbery.. I highly recommend this location!!! Once again, thank you very much young Ladies!!! Have a blessed and beautiful year!!!
MAGDALENA A. | Premières impressionsExcelente servicio muchas gracias
Saul H. | Expérience généraleMuy. Bueno servicio
Ricardo M. | Expérience généraleVery friendly staff.
Israel C. | Premières impressionsExcellent staff! Very friendly and helpful! Would highly recommend this place!
Betty Ann N. | Expérience généraleAdvertises as 24 hour access. Wasn't available for when I needed it. I was not compensated for waiting for 4 hours for management to unlock the emergency exits to allow me entrance because the 24 hour access door was inoperable. I was charged $15 because they didn't debit my card on file. They didn't inform me I had to setup automatic withdrawal either. Only specific locks are allowed on storage units. Also another inconvenience/start up cost.
Jacob W. | Expérience généraleStaff made the process easy, they were available to answer questions
ANDREA MEAGAN D. | Expérience généraleFriendly, knowledgeable staff, nice facilities and well-maintained equipment.
DAVID C.Great staff with excellent customer service. The manager was so helpful and friendly.
JAMES ROBERT S. | Premières impressionsLove the place
RUSSELL C. | Expérience généraleVery good customer service!!!!
Angel F. | Expérience généraleVery friendly staff
Hugo Alberto S. | Premières impressionsI arrived at 8 am and the lady was already in a bad mood maybe it's the way she is or talks but it comes across as rude and very unwelcoming will not go here again
ROLANDO N.You have a great service and friendly staff. Would recommend your location to family and friends
Archie D. | Expérience généraleEasy handling, great rates.
MARIO F.Staff were very friendly and courteous. Wait time was non-existent.
JOHN L.i feel you should just keep up the good work
Amber A.The manager lady was so friendly. Also knows her job get you in and out in a matter of time. Thank you for your service..
KEEONNA B.:)
CASSIDY S. | Expérience généralegas est 129 actual 500
Hunter H.Good services, wish there was better lighting in the storage units, and some climate control. Other than that, I didn't have any problems. Very spacious unit for my needs.
Roger S. | Expérience généraleExcellent service à la clientèle
CELSO A.Very nice lady, appreciated the help on short notice.
NIKO G.Best customer serves. Highly recommend.
CELSO A.I took possession of a clean truck my understanding is that I'm renting the U-Haul and nothing else but there is a doli placed inside the truck taking up space and and a large bag holding furniture sheets inside the truck.... But I did get charged for using them even though I did not request them and they took up space from my rental ? How do you rent a truck with items taking up space and get charged for them when you use them ? This is unprofessional and lazy to the point of not removing items not requested but still left to take up place. And no the contract does not state so, and signs do not affirm a contract the location has instead robbed the renter of space advertised and contracted.
Rodolfo A. B.Everything was fine and workers were professional and helpful
LAWRENCE A.Estoy muy agradecida la Señora Mireya es una muy fina persona cordial amable y cooperadora estoy muy agradecida
Rosa Maria G. | Expérience généraleGreat staff and service! Very helpful.
PRESTON H.Absolutely love that I chose climate control. Perfect for when you're storing heavy furniture in the middle of the summer. Facility is very nice and clean. Ms. Mireya was very helpful it has been a pleasure doing business with her. Merci
Rebecca J. | Premières impressionsThe facility itself is nice enough to store your belongings, however I was told that I would get my first month of storage free when I booked a uhaul. I paid $500 for a uhaul and specifically chose a uhaul location, which is much farther from where I am living, because I was told I would get a free month. Then when I get there, I am told that I don't get a free month of storage. I am frustrated that I spent all this money on a uhaul, chose a further location to get this deal, and ended up not getting the deal. I will be searching for a different storage place much closer to my home to move my stuff into.
Alexandria Rose B. | Premières impressionsI use this location every time. Excellent service à la clientèle.
LYNDSEY K.the manager does not not have the best customer service skills. she talks to people like they are idiots and the employees seem use to it.
ASHLEY S.Friendly staff Mrs.Mireya was able to answer all the questions that I had, with such a great attitude. If I need to rent a truck I would definitely come back to same location
Esmeralda S.The rate for a local rental was extremely and I was disappointed to learn this upon coming to pick it up. It is advertised at a such a low price but when everything is added up, it is a bit much.
ANDRE C.great customer service
THELMA H.Great customer service at this location and the owner was very friendly and helpful.
Carlos M.5 Stars
JADYN T.Just check my account notes so you can see how bogus the drop off process was. It's not the individual store but the larger Uhaul company and customer service/support
DENISE D.Christin I believe her name was she was nice wonderful and a great assistant.
Lucila S. | Premières impressionsThe representative Christi or Christin had a very Rude tone but try make it.sound polite but ists just a Whatever attitude And if your Rates our per day There 24 hours in a day not 10 or 12 or 4 or 6 You?should not overlap appoiyments when equipments out
MARTHA B.I was charged a dolly fee when I didn't even use it. The charge was only $7 but it was the principle of it. Don't charge me if I didn't use it. I paid your insurance fee, mileage fee, truck charge without blinking an eye. You can keep the 7 bucks but you just lost a customer. And I will let people know.
MATTHEW M.I have used this before and I will continue to use Uhaul and that location as long as I stay in El Paso.
Daniel D. | Premières impressionsThe lady that helped was very helpful and friendly Sorry I can't remember her name
ARTURO M.Excellent service à la clientèle. She was very professional and nice.
Myron T. | Premières impressionsVery nice staff and very friendly.
William B. | Premières impressionsThe only thing that was concerning is the fact that I came a late And they had already charged my card and I was not being able to re-be refunded and now I’m paying $85 for something that you’re going to rent out right away and I feel like I should’ve been refunded my money back because it was only a day or after because it was a holiday weekend I was not able to get over to the storage unit because I had just got back in town.,There should be some type of Compensation for just being a day or 2 late of being charged and I feel like I should at least receive something back since you’re going to be renting out the unit that is my only complaint about this whole situation.. And I was told that the company will not refund my money back because it had been two days I believe after and my credit card has been charged but I know that there can be some kind of compensation given back to me and I just feel like this is a sad situation because people have busy lives and I did not realize that my card had been charged so this is very disappointing to me.! And that is why I would not recommend to anyone to get a storage unit from you unless I am compensated for being two days late I feel like this is unfair situation so thank you so much you have a very nice facility but I cannot recommend it if somebody has some type of an emergency or situation going on and can’t be there after the card has been charged after a day or two I think this is unacceptable !! Have a GREAT day!
Marion Almeida G. | Expérience généraleGreat staff at my location
Andrew A. | Premières impressionsClean and easily accessible storage units , inside temperature controlled and outside units. Staff is very helpful and friendly. Very good experience renting there.
James Lee Jr. J. | Expérience généralePerfect place for storing RVs and the ladies were awesome when I forgot the asscess card!
Chasity W. | Expérience généraleBest storage area I've ever used!
KENNEDY CORDERO C. | Expérience généraleS.O.
Darius Jalen K. | Expérience généraleThe lady who showed me the unit and did my paperwork was excellent! Very kind and friendly.
Betty Ann N. | Premières impressionsWe are happy with your service and convenience. PLUS IT close to our house
Mauro E. L. | Premières impressionsWill recomend.
Maria R. | Premières impressionsI went “13 miles and i put gas back in it until it made me stop
GELYZE M.Mireya fue muy amable y contesto todas mis dudas.
RUTH L. | Premières impressionsWell maintained facility with friendly staff that help you quickly and accurately.
Blake R. | Expérience généraleVery good service
Nestor C. | Premières impressionsI overall enjoyed my time experience with my storage unit. I did find irritation with when my first payment was due I swear my account was setup for automatic payments, but it wasn't and I was charged a late fee. When I went in the fix this the staff was nice and ask if I wanted to use the card already on file. A few clicks and I was out the door with my account on auto-pay like it should have been from the start.
JULIUS S. | Expérience généraleMy experience with U-Haul thus far is just one I would not consider doing again. From being redirected to different locations twice to having to pay for storage when I was told I would get a month free is super inconvenient and unprofessional.
Kimberly A. | Premières impressionsNo comments not happy reserved weeks ago sent there cause didn't have my rental at one where booked
JOHN M.A fantastic staff, the customer service from the clerk was over the top.
Douglas Richard H. | Premières impressionsThis facility made moving and storage much less stressful than it usually is! Very helpful staff and always having the solution! Even the gate card worked every time!
Elizabeth Arlene M. | Expérience généraleThey charged me for a damaged door and a nasty storage room when the damage was already done when I got there and the storage room wasn’t left nasty charged me 80 dollars for nothing I wouldn’t recommend anyone using that particular uhaul place Uhaul moving and storage of sun city El Paso is terrible
Dorian M. | Expérience généraleThe ladies from the office were very friendly and helpful.
Gabriela G. | Premières impressionsYou'll don't verify information at all it seems. I've been getting texts and emails that belong to someone else. I've called several times locally and nationally regarding this issue and yet I still get texts. Fewer emails though.
Rosa G. | Expérience généraleVery professional and friendly.
Celestino Perez S. | Premières impressionsAll Good
ARTURO R.I unfortunately fell behind and had a late balance for my unit. I paid my storage and all fees over the phone with Stephanie the day before a holiday. I stopped by on my way home and was unable to access my unit because there was still a red tag and lock on it as though I hadn't paid. The office not only closed early that day, but was closed for both the next day holiday and the Sunday. I had a an important gift I was storing there among a few other important things. She neglected to remove the red tag before leaving early for the holiday weekend. It was very frustrating, disappointing and I was very angry. I get that my payment was late, but I even confirmed my access was restored by catching up and she said of course.
Teresa B. | Expérience généraleEmployees always conducted themselves professionally and polite. Very friendly and helpful.
Raul Alfonso D. | Expérience généralePersonnel at this location were always very polite and professional who always provided excellent service.
RAUL D.Really appreciate my experience with uhaul. Will definitely recommend to anyone in the future.
Christian G. | Expérience généraleVery friendly!! Clean place, great facility,
LEE W.N/a
CRISTAL P.Recommend a better gate system. A few times I went the gate was not functioning correctly and I had to notify the office staff.
Kayla M. | Expérience généraleThank you very much!
MICHAEL M. | Premières impressionsVery professional and helpful
KRISTOPHER K.The customer service was wonderful and friendly staff..
Chadwick Keith T. | Premières impressionsVery friendly and kind.
Daniel M. | Expérience généraleService is outstanding!
CURTIS M.Representative was nice, friendly and professional. Definitely would reccommend.
Gloria P.Trucks alignment was off. Also I had to go to two locations for my equipment.
Eddie V.Thank you to the friendly kind staff. It was my pleasure to rent a storage facility from u haul and a moving vehicle. Once again staff members and manager were awesome. Thanks u haul.
Edward T. | Premières impressionsExcellent staff. Very helpful! Clean facility.
Michael F. | Premières impressionsNothing to improve. You guy's are very professional and awesome customer service! Hands down!
MATTHEW V.Very good, no complaints. I would definitely rent again.
Harleiux H. | Expérience généraleBetter attitude
PABLO P.Staff seems put out right when you walk in. A friendlier staff would make already stressful moves alot easier. Products are great quality and are priced fair.
WILLIAM W.Thank you much. AAAA++++ Service.
Ana P. | Expérience généraleVary helpful staff great experience 👍
Jose M. | Expérience généraleThe gentleman who helped me and my husband was very courtesy and polite. He was super helpful in everything and anything I asked him. His customer service was great!
Victoria B. | Premières impressionsOnly 2 trucks at this storage location. Not the original location I requested for pick up and drop off.
KATHRYN MARIE D.Merci
Carlos P. | Expérience généraleIt was very good experience. Fiendly staff that make me feel confortable.
Daniel M. | Premières impressionsHad a storage unit for 6 years and any issues were resolved within hours at the most but only had 1 issue and that was the light about my unit not work.
DOLORES C. | Expérience généraleI had a few issues with the tires on the front driver side.. the was an air leak in the tire. I had to make several stops to put air in the tire, the tire was pulling to the left and slow me down doing the drive.
JENNIFER DIANNE W.Staff has terrible customer service
RAVEN A.Mr. Barela was very professional and knowledgeable during my turn in on Sunday, 26 July 2020.
Raymond R.We just moved from Kansas to Texas, so the stress level was high. However, she made the whole experience smooth and perfect! A stress has been lifted knowing that my belongings are safe and that there are employees who are willing to help! Thank you for the wonderful service!
Mirka Jazmin S. | Premières impressionsThank you Ms. Christin Gamez you very informative and polite in the performance of your duty.
Victor C. | Premières impressionsNothing, yall were fantastic and understanding the whole way through.
NATHANIEL C.The ladies that were there that day didn't have a mask on and that made me feel uncomfortable and I think one of the was the office manager
BEATRIZ N.The only issue we experienced was that the front gate was inoperable for quite a bit of the time that we used the facility - this left us feeling the storage unit was less secure.
Joel F. | Expérience généraleConvenient payments (auto charge to credit card) and friendly, helpful service. I will recommend this facility to my co-workers. Thank you for keeping my car safe!
Angeline Courtney J. | Expérience généraleThe staff is very helpful, respectful, everything is well clean and I always felt safe. I truly would use them again if I needed to. Thank you everyone gracias
MARIA R. | Expérience généraleWe paid for a storage unit to find out it was already occupied. Poor business. Will never return
Jessica W. | Premières impressionsMerci
Carlos P. | Premières impressionsThe staff was super friendly and helpful, very good customer service they assure to provide all my needs.
LUIS RAMON L. | Premières impressionsI was very pleasantly surprised at how easy it was to sign up for a storage unit, how smooth the process was and how friendly and helpful the office staff was. I highly recommend U-Haul for moving and storage, and I won't use anyone else again.
Paul C. | Expérience généraleEverything was great
Raleigh L. M. | Expérience généraleRamon, the attendant, is thorough, competent and very friendly. The storage unit is accessible, roomy, clean and a very good experience ! I will only look to U-Haul and its partners for my travel/move needs going forward.
Paul C. | Premières impressionsI want to Thank the shop manager Mireya Dimas; she always helped me keeping track of my unit. Excellent service à la clientèle. I definitely will recommend U-haul to my friends. I am a customer for life. Thank you.!!!
Carlos V. | Expérience généraleThe female helping was not useful at all.This store did not have the size truck needed instead of giving me the discounted price. She wanted me to a further location. I will not go there again
ELVA Alicia R.Staff was so helpful and kind ! Liked this place!
Seulgee L. | Premières impressionsStaff is very friendly, helpful and knowledgeable.
Manuel Jr. B. | Expérience généraleThe facility manager, Ms. Mireya Hernandez, is very professional and customer friendly. Merci.
Daniel J S. | Premières impressionsPersonnel were very helpful and courteous.
Eduardo O. | Premières impressionsAll good
GUILLERMO JR. A. | Expérience généraleHad my storage here for 3 years. Never had any issues. The staff was always friendly and the facility is very well maintained. Thank you for your service!
MARISA O. | Expérience généraleThe one thing I didn’t like was everything smelled like mold and mildew when we got it out and some of the packing blankets were stuck to the furniture.so I think that there was moisture do to temp.
Sara H. | Expérience généraleEverything was great.
Raleigh L. M. | Premières impressionsWas giving discounts that I qualified for saving me money
Parnell C. | Premières impressionsMy last day was 11.22.2019. We were out Friday night.
Susan C. | Expérience généralepersonnel were very helpful!
Jack R. G. | Expérience généraleGreat staff
Angelica Reynaud M. | Expérience généralePerfect
MOHAMMED AHMED A. | Expérience généraleThe owner took care of us, she was so nice and professional. Will be definitely recommending this location for truck rentals or storage.
CRYSTAL YVONNE M. | Premières impressionsThe sales person was awesome but I have 43' trailer and it was a little hard getting to my space
Luis T. | Premières impressionsThe only reason I selected no for secure is because the gate was broken. However the manager had already arranged for it to be fixed but the parts were going to take a couple of days. VERY NICE people
Richard Michael Jr. C. | Expérience généraleVery good experience
Roger H. | Expérience généraleManager was excellent, she really went out of her way to help us out.
Roxana Salaiz R. | Premières impressionsVery clean and safe facility.
Joy Kelly D. | Expérience généraleVery nice and clean storage facility!
Evangelina B A. | Expérience généraleThe keypad to swipe in so that the gate would open is in such a bad place. I drive large trucks and it's so inconvenient. I don't think I will use your establishment again. Hill makes it difficult to
Rose Ellen M. | Expérience généraleLoved the service I received! Couldn't be more satisfied!
Latoya M. | Premières impressionsVery good customer service. Will advise others to use facility
Yvette Alyssa C. | Premières impressionsBest facility I could find in NE El Paso. Great price and covered storage!
Donelda Leslie M. | Premières impressionsvery professional and helpful.....I am so glad that I rented from UHAUL
Shala Marie V. | Premières impressionsS.O.
christopher n. | Premières impressionsThank you both for being so kind and helpful and showing me the units.
Susan C. | Premières impressionsThe facility was well-kept and secure. The staff was very courteous. If storage is needed in the future, I would not hesitate to use this facility again. Merci.
Larry M. | Expérience généraleCustomer service was outstanding!
Audrey S. | Premières impressionsGood service
Stuart N. | Premières impressionsHaving a covered and lighted facility with electric was a plus.
lisbeth s. | Expérience généraleGreat management and customer service at this location. Highly recommend the indoor storage units, which are climate controlled.
KAROL P. | Expérience généraleMireya and her team were professional, personable and very courteous.
Dwight Fortier K. | Expérience généraleGreat service!
Larry M. | Premières impressionsOur overall rating is above average. BUT..We have had 3 different units for about 8 years. The fee has increased and the former co gave a discount for using our credit card each month. You didn't!
JAMES H. | Expérience généraleMireya has always take good car off Me and My Bussiness Needs, SHE'S GREAT very well Customer service, she'll walk the extra mile to HELP YOU
Mario Hector Jr R. | Premières impressionssales person was excellent, you had everything I needed at a good price, quick setup, thanks for great service!
Jack R. G. | Premières impressionsExcellent service, well secured facility.
Christopher M. | Expérience généraleGood uhaul rental
Jose M. | Premières impressionsNice Facility, with a great staff!!
Vincent Paul M. | Premières impressionsGreat staff !!!!
BILLY W. | Expérience généraleNot enough light to see inside your storage unit in the indoor storage. This is because the company changed all the lighting. The temperature was to hot in the indoor storage.
Charles D. | Expérience généraleMireya was very professional, personable and offered great customer service.
Dwight Fortier K. | RéservationThis storage facility was very nice. I had access to my storage 24 hours 7 days a week. Even though I randomly went to my storage it was always safe, when I did go. I would definitely use this storage
Lorrie Ann H. | Expérience généraleStaff was very helpful in their recommendations.
Bruce Wayne O. | Expérience généraleA+ in all categories. Thank you!
Martin C. | Expérience généralelove the staff and manager
Tae B. | Expérience généraleJust one thing: Please do not park the golf cart in the path to the accessible ramp; a customer with a disability could not enter the store.
Emily V. | Expérience généraleStaff was very friendly and helpful. Also units are very clean, accessible well maintained.
Curtis C. | Expérience générale