Évaluations des clients U-Haul Moving & Storage of Sun City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Sun City

Cote générale :

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Rosa G. | Expérience générale |
Évaluation :

You’ll don’t verify information at all it seems. I’ve been getting texts and emails that belong to someone else. I’ve called several times locally and nationally regarding this issue and yet I still get texts. Fewer emails though.

Celestino Perez S. | Premières impressions |
Évaluation :

Very professional and friendly.

ARTURO R.
Évaluation :

All Good

Teresa B. | Expérience générale |
Évaluation :

I unfortunately fell behind and had a late balance for my unit. I paid my storage and all fees over the phone with Stephanie the day before a holiday. I stopped by on my way home and was unable to access my unit because there was still a red tag and lock on it as though I hadn't paid. The office not only closed early that day, but was closed for both the next day holiday and the Sunday. I had a an important gift I was storing there among a few other important things. She neglected to remove the red tag before leaving early for the holiday weekend. It was very frustrating, disappointing and I was very angry. I get that my payment was late, but I even confirmed my access was restored by catching up and she said of course.

DARRIN G.
Évaluation :

Le client n'a pas laissé de commentaire.

Raul Alfonso D. | Expérience générale |
Évaluation :

Employees always conducted themselves professionally and polite. Very friendly and helpful.

RAUL D.
Évaluation :

Personnel at this location were always very polite and professional who always provided excellent service.

Christian G. | Expérience générale |
Évaluation :

Really appreciate my experience with uhaul. Will definitely recommend to anyone in the future.

Katie Marie H.
Évaluation :

Le client n'a pas laissé de commentaire.

LEE W.
Évaluation :

Very friendly!! Clean place, great facility,

CRISTAL P.
Évaluation :

N/a

Kayla M. | Expérience générale |
Évaluation :

Recommend a better gate system. A few times I went the gate was not functioning correctly and I had to notify the office staff.

Darius D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

MICHAEL M. | Premières impressions |
Évaluation :

Thank you very much!

Michael W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jorge M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KRISTOPHER K.
Évaluation :

Very professional and helpful

Leigh Gil S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Chadwick Keith T. | Premières impressions |
Évaluation :

The customer service was wonderful and friendly staff..

Daniel M. | Expérience générale |
Évaluation :

Very friendly and kind.

Deanna E.
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Le client n'a pas laissé de commentaire.

CURTIS M.
Évaluation :

Service is outstanding!

Leigh Gil S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Gloria P.
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Representative was nice, friendly and professional. Definitely would reccommend.

FERNANDO M.
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Le client n'a pas laissé de commentaire.

Eddie V.
Évaluation :

Trucks alignment was off. Also I had to go to two locations for my equipment.

Doug W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Edward T. | Premières impressions |
Évaluation :

Thank you to the friendly kind staff. It was my pleasure to rent a storage facility from u haul and a moving vehicle. Once again staff members and manager were awesome. Thanks u haul.

Michael F. | Premières impressions |
Évaluation :

Excellent staff. Very helpful! Clean facility.

MATTHEW V.
Évaluation :

Nothing to improve. You guy's are very professional and awesome customer service! Hands down!

Harleiux H. | Expérience générale |
Évaluation :

Very good, no complaints. I would definitely rent again.

PABLO P.
Évaluation :

Better attitude

WILLIAM W.
Évaluation :

Staff seems put out right when you walk in. A friendlier staff would make already stressful moves alot easier. Products are great quality and are priced fair.

Ana P. | Expérience générale |
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Thank you much. AAAA++++ Service.

Jose M. | Expérience générale |
Évaluation :

Vary helpful staff great experience 👍

Victoria B. | Premières impressions |
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The gentleman who helped me and my husband was very courtesy and polite. He was super helpful in everything and anything I asked him. His customer service was great!

Parnell C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

KATHRYN MARIE D.
Évaluation :

Only 2 trucks at this storage location. Not the original location I requested for pick up and drop off.

Carlos P. | Expérience générale |
Évaluation :

Thank you

Moises S.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel M. | Premières impressions |
Évaluation :

It was very good experience. Fiendly staff that make me feel confortable.

DOLORES C. | Expérience générale |
Évaluation :

Had a storage unit for 6 years and any issues were resolved within hours at the most but only had 1 issue and that was the light about my unit not work.

David W.
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Le client n'a pas laissé de commentaire.

THOMAS B.
Évaluation :

Le client n'a pas laissé de commentaire.

JENNIFER DIANNE W.
Évaluation :

I had a few issues with the tires on the front driver side.. the was an air leak in the tire. I had to make several stops to put air in the tire, the tire was pulling to the left and slow me down doing the drive.

RAVEN A.
Évaluation :

Staff has terrible customer service

Raymond R.
Évaluation :

Mr. Barela was very professional and knowledgeable during my turn in on Sunday, 26 July 2020.

Mirka Jazmin S. | Premières impressions |
Évaluation :

We just moved from Kansas to Texas, so the stress level was high. However, she made the whole experience smooth and perfect! A stress has been lifted knowing that my belongings are safe and that there are employees who are willing to help! Thank you for the wonderful service!

Victor C. | Premières impressions |
Évaluation :

Thank you Ms. Christin Gamez you very informative and polite in the performance of your duty.

Ana P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

HAROLD W.
Évaluation :

Le client n'a pas laissé de commentaire.

Juan O. | Premières impressions |
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Le client n'a pas laissé de commentaire.

NATHANIEL C.
Évaluation :

Nothing, yall were fantastic and understanding the whole way through.

BEATRIZ N.
Évaluation :

The ladies that were there that day didn't have a mask on and that made me feel uncomfortable and I think one of the was the office manager

Joel F. | Expérience générale |
Évaluation :

The only issue we experienced was that the front gate was inoperable for quite a bit of the time that we used the facility - this left us feeling the storage unit was less secure.

ELIZABETH M.
Évaluation :

Le client n'a pas laissé de commentaire.

Angeline Courtney J. | Expérience générale |
Évaluation :

Convenient payments (auto charge to credit card) and friendly, helpful service. I will recommend this facility to my co-workers. Thank you for keeping my car safe!

MARIA R. | Expérience générale |
Évaluation :

The staff is very helpful, respectful, everything is well clean and I always felt safe. I truly would use them again if I needed to. Thank you everyone 😊👍 gracias

Jessica W. | Premières impressions |
Évaluation :

We paid for a storage unit to find out it was already occupied. Poor business. Will never return

Carlos P. | Premières impressions |
Évaluation :

Thank you

Rosa R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LUIS RAMON L. | Premières impressions |
Évaluation :

The staff was super friendly and helpful, very good customer service they assure to provide all my needs.

Handsome Achale B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jose M.
Évaluation :

Le client n'a pas laissé de commentaire.

Chancia Musicette C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Paul C. | Expérience générale |
Évaluation :

I was very pleasantly surprised at how easy it was to sign up for a storage unit, how smooth the process was and how friendly and helpful the office staff was. I highly recommend U-Haul for moving and storage, and I won't use anyone else again.

Eugene S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Martha M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Raleigh L. M. | Expérience générale |
Évaluation :

Everything was great

patti G.
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Le client n'a pas laissé de commentaire.

Paul C. | Premières impressions |
Évaluation :

Ramon, the attendant, is thorough, competent and very friendly. The storage unit is accessible, roomy, clean and a very good experience ! I will only look to U-Haul and its partners for my travel/move needs going forward.

Carlos V. | Expérience générale |
Évaluation :

I want to Thank the shop manager Mireya Dimas; she always helped me keeping track of my unit. Great customer service. I definitely will recommend U-haul to my friends. I am a customer for life. Thank you.!!!

ELVA Alicia R.
Évaluation :

The female helping was not useful at all.This store did not have the size truck needed instead of giving me the discounted price. She wanted me to a further location. I will not go there again

Seulgee L. | Premières impressions |
Évaluation :

Staff was so helpful and kind ! Liked this place!

Manuel Jr. B. | Expérience générale |
Évaluation :

Staff is very friendly, helpful and knowledgeable.

Jennifer W.
Évaluation :

Le client n'a pas laissé de commentaire.

John Thomas J.
Évaluation :

Staff is Outstanding. Very nice and very easy to work with on pick ups and dropping off of trucks.

Daniel J S. | Premières impressions |
Évaluation :

The facility manager, Ms. Mireya Hernandez, is very professional and customer friendly. Thank you.

Eduardo O. | Premières impressions |
Évaluation :

Personnel were very helpful and courteous.

GUILLERMO JR. A. | Expérience générale |
Évaluation :

All good

MARISA O. | Expérience générale |
Évaluation :

Had my storage here for 3 years. Never had any issues. The staff was always friendly and the facility is very well maintained. Thank you for your service!

Sara H. | Expérience générale |
Évaluation :

The one thing I didn’t like was everything smelled like mold and mildew when we got it out and some of the packing blankets were stuck to the furniture.so I think that there was moisture do to temp.

James R.
Évaluation :

Manager and staff were very friendly, knowledgeable, and helpful

Raleigh L. M. | Premières impressions |
Évaluation :

Everything was great.

Raleigh M.
Évaluation :

Everything was great.

Parnell C. | Premières impressions |
Évaluation :

Was giving discounts that I qualified for saving me money

Elizabeth P.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan C. | Expérience générale |
Évaluation :

My last day was 11.22.2019. We were out Friday night.

Paul S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jack R. G. | Expérience générale |
Évaluation :

personnel were very helpful!

Angelica Reynaud M. | Expérience générale |
Évaluation :

Great staff

Melissa C.
Évaluation :

I think the truck needs some maintenance it was shacking too much and the battery was more than half way up.

JIMMY Dale B.
Évaluation :

Le client n'a pas laissé de commentaire.

MOHAMMED AHMED A. | Expérience générale |
Évaluation :

Perfect

Charles H.
Évaluation :

Le client n'a pas laissé de commentaire.

David F.
Évaluation :

Le client n'a pas laissé de commentaire.

Cynthia C.
Évaluation :

Le client n'a pas laissé de commentaire.

Vielmas T.
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Le client n'a pas laissé de commentaire.

Debra H.
Évaluation :

Le client n'a pas laissé de commentaire.

CRYSTAL YVONNE M. | Premières impressions |
Évaluation :

The owner took care of us, she was so nice and professional. Will be definitely recommending this location for truck rentals or storage.

Cesar A.
Évaluation :

Le client n'a pas laissé de commentaire.

Luis T. | Premières impressions |
Évaluation :

The sales person was awesome but I have 43' trailer and it was a little hard getting to my space

David J.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard Michael Jr. C. | Expérience générale |
Évaluation :

The only reason I selected no for secure is because the gate was broken. However the manager had already arranged for it to be fixed but the parts were going to take a couple of days. VERY NICE people

Roger H. | Expérience générale |
Évaluation :

Very good experience

Jae R.
Évaluation :

Le client n'a pas laissé de commentaire.

Roxana Salaiz R. | Premières impressions |
Évaluation :

Manager was excellent, she really went out of her way to help us out.

Joy Kelly D. | Expérience générale |
Évaluation :

Very clean and safe facility.

Evangelina B A. | Expérience générale |
Évaluation :

Very nice and clean storage facility!

Rose Ellen M. | Expérience générale |
Évaluation :

The keypad to swipe in so that the gate would open is in such a bad place. I drive large trucks and it’s so inconvenient. I don’t think I will use your establishment again. Hill makes it difficult to

Marquisha C. | Premières impressions |
Évaluation :

Loved the service I received! Couldn't be more satisfied!

Yvette Alyssa C. | Premières impressions |
Évaluation :

Very good customer service. Will advise others to use facility

Donelda Leslie M. | Premières impressions |
Évaluation :

Best facility I could find in NE El Paso. Great price and covered storage!

Shala Marie V. | Premières impressions |
Évaluation :

very professional and helpful.....I am so glad that I rented from UHAUL

Edward Manuel F.
Évaluation :

Le client n'a pas laissé de commentaire.

Henri N.
Évaluation :

very friendly staff

christopher n. | Premières impressions |
Évaluation :

N/A

Susan C. | Premières impressions |
Évaluation :

Thank you both for being so kind and helpful and showing me the units.

Mark L.
Évaluation :

Best place in el paso

Larry M. | Expérience générale |
Évaluation :

The facility was well-kept and secure. The staff was very courteous. If storage is needed in the future, I would not hesitate to use this facility again. Thanks.

martha B.
Évaluation :

Their paperwork was wrong

Audrey S. | Premières impressions |
Évaluation :

Customer service was outstanding!

Stuart N. | Premières impressions |
Évaluation :

Good service

lisbeth s. | Expérience générale |
Évaluation :

Having a covered and lighted facility with electric was a plus.

KAROL P. | Expérience générale |
Évaluation :

Great management and customer service at this location. Highly recommend the indoor storage units, which are climate controlled.

Fernando M.
Évaluation :

Le client n'a pas laissé de commentaire.

Fernando M.
Évaluation :

Le client n'a pas laissé de commentaire.

Priscilla S. | Expérience générale |
Évaluation :

Mireya and her team were professional, personable and very courteous.

Larry M. | Premières impressions |
Évaluation :

Great service!

JAMES H. | Expérience générale |
Évaluation :

Our overall rating is above average. BUT..We have had 3 different units for about 8 years. The fee has increased and the former co gave a discount for using our credit card each month. You didn't!

Daniel B.
Évaluation :

Staff was amazing both checking out and checking in.

Mario Hector Jr R. | Premières impressions |
Évaluation :

Mireya has always take good car off Me and My Bussiness Needs, SHE'S GREAT very well Customer service, she'll walk the extra mile to HELP YOU

William G.
Évaluation :

Le client n'a pas laissé de commentaire.

Jack R. G. | Premières impressions |
Évaluation :

sales person was excellent, you had everything I needed at a good price, quick setup, thanks for great service!

Christopher M. | Expérience générale |
Évaluation :

Excellent service, well secured facility.

Vernard M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jose M. | Premières impressions |
Évaluation :

Good uhaul rental

Justin S.
Évaluation :

Great service. Everything was good to go.

Vincent Paul M. | Premières impressions |
Évaluation :

Nice Facility, with a great staff!!

BILLY W. | Expérience générale |
Évaluation :

Great staff !!!!

Michael Patrick M.
Évaluation :

Le client n'a pas laissé de commentaire.

Victor S.
Évaluation :

Employees at this location went the extra mile helping me use a VIP certificate that Kimberly Chisman emailed me due to a negative experience at a uhaul location in Huntsville, Alabama. Kimberly Chisman left a number out of the VIP certificate on her email to me, long story short, the employees here got to the bottom of things and figured out Kimberly's oversight. Great job and keep up the excellent customer service.

Charles D. | Expérience générale |
Évaluation :

Not enough light to see inside your storage unit in the indoor storage. This is because the company changed all the lighting. The temperature was to hot in the indoor storage.

Priscilla S. | Réservation |
Évaluation :

Mireya was very professional, personable and offered great customer service.

Denise M.
Évaluation :

Le client n'a pas laissé de commentaire.

Joewanna B.
Évaluation :

I came on orders to FT Bliss around are/ about 8 years and 9 months. Their for I have moved throughout the community eight are more time using U-Haul equipment. However this last location I had to move before the first of the month so I wouldn't get other changes with my storage/ apartment unit which was yesterday 1 Oct 2018. I made arrangements to pick up a van the day before. Once I arrived to the location I ask could I change the time to pick up at 1645 to give myself a later drop off for the next day before leaving. I ask was it anything else I would need in order to pick up the van because I had to be complete before the first. I was told just two forms of ID and payment which I had provide. Why I was at the store on 10458 Dryer st. El Paso to 79924. Now keep in mind it is another U-Haul location directly across form each other but I was not aware they carried vans are pick up trucks I only was tracking they only had bigger trucks until yesterday. The first time I arrive to pick up the van (am not sure which person was helping me but i now she have been at that location the longest and she is the oldest worker that's usually always their the most.)I gave her my Driving license as well as my Military ID and verified payment information. I was told I could not get the van because I did not have another person name and number to provide which I explain when I first made the rental that I did not have a phone which was early that same day when I came in person to change the pick time in this way if it was anything else they need I could have brought back at 1645. On the 30 September 2018 I was unable to get a van that I made arrangements to get. I also went on line open an account with U-Haul so I could rent without the office hassles, this is the funniest part if you have a phone the only requirements is just another contact number and not another person number then you could pick up keys from their outside key box. Since I have been in this community this location have always given me/ my family the hassle and I have had to walk away without renting anything from this location and go across the street are up the street to rent a U-Haul. If you are the owners of this business and you replace new equipment and your items are still not being rented then it just maybe time to retrain or replace your all. Out of all the location in this community I have walk away only from this location and have not rented because of something that had nothing to do with my payment or my ID. Plan of action ) IF IT IS NO RETAIN ARE NO REPLACEMENT. YOU CAN IMPROVE FOR THE NEXT CUSTOMER IS TO GIVE YOUR VAN TO THE LOCATION ACROSS THE STREET, ARE MAKE THE REQUIREMENT THE SAME ONLINE THIS WAY WHEN CUSTOMERS COME, THE ONLY THING THE MANAGER IS DOING IS VERIFYING WHAT THE CUSTOMER HAVE ALREADY PLACE INTO THE COMPUTER. ARE MAKE THE MANAGEMENT FILL OUT WHY. EACH CUSTOMER DID NOT RECEIVE THEIR RENTAL WHEN THEY HAVE ALREADY MADE ARRANGEMENTS BY DRIVING OVER TO P

Lorrie Ann H. | Expérience générale |
Évaluation :

This storage facility was very nice. I had access to my storage 24 hours 7 days a week. Even though I randomly went to my storage it was always safe, when I did go. I would definitely use this storage

Bruce Wayne O. | Expérience générale |
Évaluation :

Staff was very helpful in their recommendations.

Loren R.
Évaluation :

Literally walk out with your customers to make sure gas tank is filled appropriately so that you don't have to pay for another's mistake which it cost me.

Amanda P.
Évaluation :

Staff went above and beyond to meet our specific needs. Rare find of personal, accommodating customer service!

DANIEL F.
Évaluation :

Le client n'a pas laissé de commentaire.

Martin C. | Expérience générale |
Évaluation :

A+ in all categories. Thank you!

Michael A.
Évaluation :

Le client n'a pas laissé de commentaire.

Gerardo M.
Évaluation :

The entire experience was excellent! Fast, efficient, friendly, competent, professional staff at a very reasonable price, We will be back when the need arises.

Erma L.
Évaluation :

While they were very friendly, I believe I was ripped off. First, it said I drove 17 miles, which is not accurate. Even if it was, it took me FIVE gallons to fill up the tank and I did not idle at all, so are you telling me your 9' van gets a little over 3 miles to the gallon??? While the van may have registered as full when I got it, it obviously was not. I spent $15 on gas and it should have been no more than $5.

Wilson L.
Évaluation :

Le client n'a pas laissé de commentaire.

Tae B. | Expérience générale |
Évaluation :

love the staff and manager

Ricardo T.
Évaluation :

Very good job!! Thank you so much!!

Devon F.
Évaluation :

Don't charge people twice because you failed to read the mileage correctly and over charge them by $100

Emily V. | Expérience générale |
Évaluation :

Just one thing: Please do not park the golf cart in the path to the accessible ramp; a customer with a disability could not enter the store.

Nathaniel J.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert T.
Évaluation :

Le client n'a pas laissé de commentaire.

Alejandro L.
Évaluation :

Son muy amables y muy comprensibles hasta un ride me dieron para mí casa pues no tenía quien me recogiera gracias a ala joven por ellos pues estaba haciendo mucho calor...lol

EFREN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Latisha P.
Évaluation :

I loved the location but the prices was extremely high

BreAuna D.
Évaluation :

Le client n'a pas laissé de commentaire.

Shawna K.
Évaluation :

Le client n'a pas laissé de commentaire.

Curtis C. | Expérience générale |
Évaluation :

Staff was very friendly and helpful. Also units are very clean, accessible well maintained.

Jamesia J.
Évaluation :

Manager and staff were very helpful and friendly.

Scott H.
Évaluation :

Le client n'a pas laissé de commentaire.

Alejandro B.
Évaluation :

Le client n'a pas laissé de commentaire.

John J.
Évaluation :

Le client n'a pas laissé de commentaire.

keane D.
Évaluation :

The storage unit was not unlocked as I was told it would be which caused me an inconvience for multiple trips and no ride back home.

Ricardo T.
Évaluation :

N/A

RICARDO T.
Évaluation :

N/A, Everything and everyone was great!!!

john L.
Évaluation :

Really small parking lot on an incline; not much room to move a truck around in.

Richard R.
Évaluation :

Prices are way to high!

Ramona G.
Évaluation :

Pay your middle guy more money so they whont charge for cleaning fee when the truck was turn over the same way it was pick up i will not use theses !!! Any more.

Kendra O.
Évaluation :

Le client n'a pas laissé de commentaire.

FELIPE C.
Évaluation :

Le client n'a pas laissé de commentaire.

Lorraine G.
Évaluation :

Le client n'a pas laissé de commentaire.

Shantese R.
Évaluation :

Friendly and professional, that goes a long ways in my book. Thank you for everything.

Manny B.
Évaluation :

Le client n'a pas laissé de commentaire.

ANDREW Q.
Évaluation :

Oscar was great with customer service. Uhaul was overpriced.

Mary P.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald C.
Évaluation :

Everything went fine.

carmelo S.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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