Customer Reviews for U-Haul Moving & Storage of Sunrise

6 134 évaluations

4747 Nob Hill Rd   Sunrise, FL 33351
(S Of Commercial Blvd)

(954) 749-2727

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(954) 749-2727

4747 Nob Hill Rd
Sunrise, FL 33351
(S Of Commercial Blvd)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Lorraine was very rude and unprofessional. She gave attitude when talking to me, didn't answer my questions, would make me wait 20 minutes outside the gate to be able to return the equipment as well as having me on hold for over 10 minutes on the phone when the office was clearly empty. And when the equipment was returned, she didn't bother doing the return inspection and I had to go to the office to get the receipt. When I was trying to leave, she once again made me wait 10+ minutes to open the gate for me to leave. Overall horrible experience

ANTHONY G. 
Évaluation :
2

Truck was not ready on time which caused our moving to start late, making us miss another appointment. The woman checking us in was very nice, but seemed more interested in laughing with her co-workers and talking than getting us our truck. Personal conversations about a co-workers birthday and last experiences of “hunting customers down who don't pay” where very off putting.

David H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lorraine C. 
Évaluation :
1

Terrible customer service. The lady on the counter (old lady) was extremely rude; horrible customer service. She should not be working in the service industry. I've been a customer through out the years. This is very abusive behavior.

CESAR A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mae W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W.  |  Expérience générale 
Évaluation :
5

Very professional

Arturo S. 
Évaluation :
5

Thumbs up, Brianna is just great and awesome. Keep it up!

Armand D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis P. 
Évaluation :
5

Only thing is I would have liked an itemized bill. But didn't get one. The email receipt was not broken down , it just had the total.

donna M. 
Évaluation :
2

Didn't have the dollies I requested. Truck ran awful. Had to wait a long time for the trick to be ready

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan P. 
Évaluation :
5

Friendly staff and up-to-date well maintained vehicles.

Mariano O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Check the breaks it makes noise when breaking.

Benny P. 
Évaluation :
5

Keep up the good work💪

Howard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacey G. 
Évaluation :
5

Todays staff at the location was very excellent 11/15/2022

Dayjion B. 
Évaluation :
5

Nice people and professional services

Arturo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittny w.  |  Expérience générale 
Évaluation :
1

The truck was filthy inside. They did not have the dolly's or furniture pads that I ordered 2,weeks prior. This resulted in some of my furniture being damaged. I will never return

Brandon M. 
Évaluation :
1

The first lady I spoke to told me there was no available space to rent me fortunately a gentleman came in I think his name was Anthony and he said don't worry I will find you something there were several available spaces and the lady that helped me she just went ahead and did the transaction I did not appreciate the first lady I don't remember her name that misled me

Lorrine C.  |  Premières impressions 
Évaluation :
5

nice people

robert B. 
Évaluation :
3

Staff is rude and not helpful at all I had issue that I reported that were never dealt with like lighting in the storage and the door doesn't lock they said that wasn't a problem that that's what the pad lock was for. I was there for 16 months and not a great experience with the staff.

MaryAnn D.  |  Expérience générale 
Évaluation :
5

Amazing

James N. 
Évaluation :
4

Honoring appointment time

Eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T.  |  Premières impressions 
Évaluation :
1

This is probably the 17th pick up from this location. Same uncaring, slow and rude service. Damage trailer. Use this location only if no other is available.

MARCEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geryuber G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheliah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A.  |  Expérience générale 
Évaluation :
1

I moved from north Lauderdale Florida to coral springs Florida . Maybe 5 miles away drove 3 times before I rented a 26 footer and they gave me a 17 footer and i was charged for 103,1 miles how is that possible i don't know. I was charged for hang truck that I didn't have, i was charged for furniture pads that i didn't have and insurance that I didn't ask for it . Gave me a lock that it didn't work, have to buy one.over all a very bad business.

Roberto R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maxine H.  |  Expérience générale 
Évaluation :
5

The girl that helped me on Sunday was really professional. can't say the same about the person who helped me oct 27th she was so rude. I went to see a unit and she was very unpleasant.

maria P. 
Évaluation :
4

Very frustrating as I was given two locations to choose for return. I went to 81st Ave, North Lauderdale first. This was un-manned. I used Uhaul.com/share as the instructions said. However, in doing so, the website then said I had to go to the Sunrise location to make the return. I called the number posted hoping to get help and not have to go to the other location but had to leave a message which has yet to be returned. I did then go to the Sunrise location to make the return.

John L. 
Évaluation :
5

Just excellent end to end. Would've been a plus to have a USB in the dash to charge phone while driving….

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALD L. 
Évaluation :
5

Always a GREAT experience, with the new team.

THEODORE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre C. 
Évaluation :
5

Na

VIOLET M.  |  Expérience générale 
Évaluation :
5

She was exceptional

Christine N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitch J. 
Évaluation :
1

Never discuss if I was able to use my own insurance also no decal on the truck stating rate of millege. Very not satisfied. Poor front desk service and had bad attitude. Call me and I can give you full detail. (754) 422-3296. Straight thumbs down 

kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norton F. 
Évaluation :
3

Rented a van for 19,95 turned out to be 80.00. I was over charged and tried to get in touch with customer service and was on hold for 25 mins. Not happy!

Tina G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENNIE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domingo Z. 
Évaluation :
5

Excellent costumer service skills!!

CARLOS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tarvis c.  |  Expérience générale 
Évaluation :
3

The person receiving the equipment rental was stubborn and had an attitude. Not customer friendly.

Ulises P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alwyne s.  |  Premières impressions 
Évaluation :
3

Better customer service. ( didn't like how I was spoke to over the phone )

yvette C. 
Évaluation :
5

Everything good

Freddy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
5

The steering wheel of the truck was not safe to drive with. Maybe the truck needs to be aligned. But the steering wheel was hard to steer and to drive straight you hd to keep it turned at an angle.

Bianca N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica n.  |  Premières impressions 
Évaluation :
5

I rented a trailer for a day and they charged me for 2 days when I went to ask why the person who took care of me was the morning and she is super rude and racist because I'm Latino. She yelled at me in front of the other customers and told me to leave her store that she was the one who sent there. She practically stole my money.

Jatzel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo S. 
Évaluation :
1

The employees could care less that there are customers waiting. They are rude and probably racist. The truck I rented was not well maintained at all.

Alan S. 
Évaluation :
1

Went to rent a second storage unit and the woman at the desk was the worst. Second time dealing with you in 6 months and the customer service was bad. The young lady who rented the first space was excellent. But today around 10 am. The older woman was obnoxious

Paul M.  |  Premières impressions 
Évaluation :
3

Have bigger 1 way trucks

Faith H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo G. 
Évaluation :
2

the person who attended us on Friday 9/30 in the morning is quite abrupt and little patience at all I recommend her as customer service

graciela M. 
Évaluation :
1

The employee Briana, seemed annoyed to have to do any sort of work at all. I explained the hurricane issues we'd had at having to be reassigned twice therefore costing us extra mileage and gas, which u was told would not be charged. After unloading our truck during business hours, she still insisted we turn in our truck online and use the key drop. Then she charged us $176 additional dollars for gas and mileage after she said it wouldn't be a problem!!! I was livid, so I have filed a dispute. I would like my money back.

Kristen R. 
Évaluation :
5

Not a think.

Dexter O. 
Évaluation :
5

keep doing the good job.

DINO V. 
Évaluation :
5

The customer service was so great. It felt like I had been there before. It's so family oriented. Even for a pick up at 7am the energy was loud and vibrant & I'll definitely rent from there again. Great store.

Jaylin C. 
Évaluation :
5

Everything was ready and went very smooth!

John N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgardo C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eldamar R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

All right, the people like Uhaul for the excellent service. Thank you very much.

JAVIER T. 
Évaluation :
3

I dont understand how i can be charged so much and extra when a brand new truck get a flat tire. I wasn't able to drop it off on time because of this issue. I was charged $241 then $50.97. No email explaining why

Ketsia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvaro R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly P.  |  Expérience générale 
Évaluation :
1

Reserved a 10' truck and an appliance dolly. received a van only.took quite awhile to move that refrigerator up 2 flights of stairs without that dolly.

Terry L. 
Évaluation :
5

You need more pick up trucks.

Howard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keffrah B. 
Évaluation :
5

Keep up the Excellent work.

Larry U. 
Évaluation :
5

Personnel friendly, efficient

Irene E. 
Évaluation :
5

De 6 seis que busque me quede en este. Amplio. Limpio y el personal hizo todo muy facil. En 5 minutos sali con mi llave y contrato. Gracias Anthony

Fernando C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonid K. 
Évaluation :
1

The klerk was rude. Did not asked me if I want insurance, she simply added to the bill. Upon returning the truck another clerk rudly asked me for the keys I asked her why was the insurance added without my consent? She said your were asked and you said yes! I told her that is a lie, your clerk just put it in automatically and she has never asked me I will never rent a truck from U-Haul again. Micha.

Micha A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherika V. 
Évaluation :
5

Very professional and friendly 👏

Arturo S. 
Évaluation :
3

Give the customer the option to return the vehicle via the app or in-person with the onsite representative.

Vicky F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith C. 
Évaluation :
5

Excellent service, processed and on the road in minutes.

Steven V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irmaylin P. 
Évaluation :
5

Fast and friendly!!

richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Preden M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Good experience

alvaro R. 
Évaluation :
1

Make sure you have the correct truck available based on the reservation.

Fabio A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac K.  |  Premières impressions 
Évaluation :
5

Tanks

Claudio Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMAD A. 
Évaluation :
5

VERY EFFICIENT, KIND AND PROFESSIONAL X

Denise H. 
Évaluation :
5

Good service

DONOVAN R. 
Évaluation :
1

Your staff lack customer service.

Bernadette G. 
Évaluation :
4

The customer service was great, however the truck was full of debris from the previous renter. The tires were looking very worn, and I was just a little concerned about making the trip safely. The air conditioning did not work either.

Simone B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rakesh M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ange P. 
Évaluation :
5

I think each truck should have dollies with wheels to move furniture on and off the truck.

Denise M. 
Évaluation :
5

The van had a strong-bad body odor scent coming from the back towards the front of the vehicle. I think spraying it with some disinfectant or something along those lines would be helpful for the next customer. It was a quite repulsive odor. Otherwise, the condition of the van is great for what I needed in my day.

Bessy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

A+

JOSE E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE M.  |  Expérience générale 
Évaluation :
5

Everything about the place was great especially staff

william s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cedric h.  |  Expérience générale 
Évaluation :
4

Charging to much U Haul raised there prices after 3 months of us being there not good

DANIEL H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca g.  |  Expérience générale 
Évaluation :
4

I had a very good experience with the staff at 4747 N.Nob Hill Road Sunrise Florida, especially Rainy she was very courteous and Friendly, Thank you Rainy for all your help.

Cynthia M C.  |  Expérience générale 
Évaluation :
3

I think overall the place was good. My main concern and reason why I would not recommend is the fact that there are palmetto cockroaches everywhere. You would bump into a minimum of 2-3 on the way to the units. Everything i removed had eggs or dead tiny bugs. It's a shame as the place is otherwise convenient.

Ramsay C.  |  Expérience générale 
Évaluation :
5

Excellent

Luis U.  |  Premières impressions 
Évaluation :
5

This time around i dealt with a different lady and she was polite and very helpful

Janira P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis l.  |  Expérience générale 
Évaluation :
5

Anthony was great help. Thank you, Anthony,

Victor E.  |  Premières impressions 
Évaluation :
2

I complained my original unit garage door was broken and could not open it without two or three men assisting, my complaints were in vain as they said garage doors were being replaced one by one. Therefore, I pay for storage at least six months where I could not even open the doors. The worst experience ever in storage.

German C.  |  Expérience générale 
Évaluation :
1

Too many roaches dead and alive in the storage unit. Plus I saw dead ones and alive ones in the hallway. I haven't seen roaches in years until I rented two units at Uhaul. You need better pest control.

Desrie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trakiya S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike G.  |  Premières impressions 
Évaluation :
4

Phyllis was very helpful in making the process less difficult. She was very detailed and thorough. My only problem is the way IN and OUT , the scanners need to be repositioned. That's my reason for a four stars.

richard p.  |  Premières impressions 
Évaluation :
5

Very friendly staff and excellent service.

Warren W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

clawdia s.  |  Expérience générale 
Évaluation :
1

Was sold a storage unit that was already full of someone else's stuff. Rented a haul paid for movers to help and showed up with a full truck to have the staff tell me they didn't have any available units of my size which I booked and paid for in advance. Horrible horrible business and they left me high and dry

Dominic R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILLIP K.  |  Premières impressions 
Évaluation :
1

When I first rented the Unit, the fron gate had been broken and left permanently open for several days, and for at least a few weeks after my first visit. Upon starting my contract, I was told that I couldn't either apply my Military discount or my own insurance because it was "too late" because she had already started the application. I would have to wait until the following month and contact customer service and ask them for assistance. About 3 months into the rental, the climate control in the unit broke and the temperature raised up to 95+ degrees. The staff on location did nothing to explain or address the issue or to offer any compensation for the lack of AC and potential damage to personal property. When I called the main customer service number to address the issue, no one offered help and was directed to the location. Calls to the location were never answered and a message from Rep the main number was never returned. All in all, this facility is crap and would never rent anything from there again.

Alejandro I.  |  Expérience générale 
Évaluation :
5

Excuse my utmost satisfaction, using my global research studies, I was just 'passing time' in my casual conversation with staff members when we agreed U- haul going international, with gradual limits/ restrictions based on trust, can ideally make poor countries build on the education fundamentals of its citizens, and give them a place to store much needed equipment to build! My experience at U-haul was 'far out'.

lawrence a.  |  Expérience générale 
Évaluation :
1

I had this storage almost 4 years and as it turns out they did not mantein it clean every time I just to go to storage there where all kinds of bugs and it damage a lot of my property my TV 55 inch was in a box and it was full of roaches inside the TV had to discard and other items like electronics etc. Never again

elizabeth a.  |  Expérience générale 
Évaluation :
5

Everyone was helpful, some information was not relayed , but all in all it was a good experience

Roberto C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudolph K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mabel r.  |  Expérience générale 
Évaluation :
5

I apologize I don't remember the names of the 2 women who run the office. But they are very helpful, informative and efficient in the process of explaining and obtaining a storage unit. Merci.

barbara r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANCY F.  |  Expérience générale 
Évaluation :
2

Put wrong location made me wait every time I was there manager very mean to called me a drunk but I try a truck there have units there not by default of hers hope someone drone u haul gets back to me not the manager also I have no idea y the comet is in Spanish but far for the cause this location need a nee manager for customer to feel good where the rent from and keep there belongings. I first got wrong 10x20then she lies to said 10X10are all rented another lie I have one now . The 10x20i had I moved out a small door a key for door that took me over hour to get because they forgot and so ok'd no light I ask Ed they to bad will not worked is one reason the shut it down or fix it . Bad management shows I had 2 units but only wanted one . When have bad manager u get bad service . If I had a choice I move out because of her and lady she trained who really care less . That's the bad news but good news resently I changed unit to what I wanted and very nice man help me could not be any nicer Kenneth helped in every way what a different. Please get back to me ASAP not at this email this is very old because I rented from u haul so many times please change to clubk2014@aol. Com

KENNETH p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annmarie P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herman S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila W.  |  Expérience générale 
Évaluation :
5

Maureen, and the rest of your staff were very professional and pleasant to work with. I look forward to using your services again.

GARRY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN F.  |  Premières impressions 
Évaluation :
1

Ms. Phylis Mcclarin has no patience, She was talking to other people while talking to me and when i ask her if you please could finish with me and then take other cllients, she started yelling stating that she is the only one there and that the way she works, that i can go somewhere else or do it online, , this was the worst experience ive ever had in my life, i never do reviews, but all clients were complaining about her, she is not a cuatomer service people, i told her that is better to take 1 client at the time, and she said NO, she does work like that, after that she was treating me bad, and when i ask her if i can insert my card, she said: do you see the screen asking you to insert your card? With an attitude super bad, she feels miserable in her position thats why she treats clients like that, if she continues like that you guys gonna lose all your clients.

Victor D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARL R.  |  Expérience générale 
Évaluation :
5

GREAT place and great service

ROGER M.  |  Premières impressions 
Évaluation :
5

Rainy, the customer service agent at this location, was flawless and extremely helpful. The entire transaction was smooth as butter. Thank you, Rainy!

Rene M.  |  Premières impressions 
Évaluation :
5

The service was great,

Mousounka I.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mona B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EVELYN L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL B.  |  Expérience générale 
Évaluation :
5

The crew was great, from phone contact to moving in... five stars 🌟🌟🌟🌟🌟

LOUIS B.  |  Premières impressions 
Évaluation :
4

The unit I rented has a gate that is very hard to lift, and the safety pin for the lock is close to imposible to locked. Basically my wife was there for 2 hours just trying to lock the unit

Ricardo S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio V.  |  Premières impressions 
Évaluation :
3

Process is too complicated. One attendant did not fully understand process and passed on to another....She was helpful but did not know exactly where the space was located in the lot but did assist in finding it and expressed understanding that moves are stressful which I appreciated.

EVELYN L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARGARET W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisbeth J.  |  Online Move In 
Évaluation :
1

We rented a 10x20 warehouse at the facility in Sunrise. Based on our renting of truck the warehouse was supposed to be free for the first month. when we were there no warehouse available 10x20 and no reservation. We also paid the insurance. Very poor communication Giovanni Arnaboldi

Giovanni A.  |  Premières impressions 
Évaluation :
5

Very helpful

LOU W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandra B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ann marie c.  |  Expérience générale 
Évaluation :
5

Excellent customer service service

Ivan C.  |  Premières impressions 
Évaluation :
5

Todo muy bien

junieth q.  |  Expérience générale 
Évaluation :
1

My storage was reserved and given away to someone else before I arrived I was sent to multiple locations in search of a unit. I was forced to use the biggest most expensive unit because after uhual inconvenienced me they had me pay two times what I would've if the unit I originally reserved had been ready and available to me as I was told when confirming my reservation and order. Poor customer service, poor communication, bad experience. I would not refer anyone to uhual.

BREANNA E.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

destiny p.  |  Premières impressions 
Évaluation :
5

Phyliss was wonderful

SATPAL KAUR*** S.  |  Premières impressions 
Évaluation :
5

Thank you Phyllis for your help

Marie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector V.  |  Expérience générale 
Évaluation :
5

Had storage there for years. Never an issue. Would definitely recommend to anyone.

RICHARD B.  |  Expérience générale 
Évaluation :
5

There I a gentleman there that works non stop and he is amazing. The whole staff is but one stands out. Would highly recommend

JUSTIN M.  |  Expérience générale 
Évaluation :
1

I close my account out at 10/18/2021 and half of my stuff was filled with roach and rat urine and pecies, I jadnot throw away half of my stuff

AVEIDA G.  |  Expérience générale 
Évaluation :
5

Phyllis is an excellent gm

Frank H.  |  Expérience générale 
Évaluation :
5

Clean and very well maintained area. Phillis and her staff were very courteous and helpful. Great place.

URBANO P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne S.  |  Expérience générale 
Évaluation :
1

First the person in charge told me to leave because another customer on line was trying to have my place. Sscond he told me that my reservation wasn't on the computer Third he told me that the space i reserved and paid wasn't available anymore. After that i left telling that I was calling my lawyer. After that the clark went outside and he told me that he found my space. Horrible experience and attitude

Giovanni A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esnaider A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brochelle d.  |  Online Move In 
Évaluation :
1

We paid for a unit on Friday and when we needed it on Saturday they had freshly paved around the units and couldn't be driven on. We spoke to a representative in person who guaranteed access on Sunday. When we called to see about unloading into our unit on Sunday morning they said it was still not available. This inconvenience was never communicated with me and caused serious problems as we had people lined up to help with the move on Saturday. We had to park the trailer overnight Saturday and when we tried to access our paid unit on Sunday it was still "not available". We requested a refund and the representative advised up to 10 business days to process which I feel is unacceptable. We were so upset that we found another company to do business with for a more reasonable rate. We were very unsatisfied with our experience with the location at 4747 N Nob Hill. Side note the representative did allow us to use one of the Utility Dolly's for the 2 days free of charge and for that we were thankful.

Craig N.  |  Online Move In 
Évaluation :
5

Kenneth and Maureen helped a lot they are great!

JESSICA N.  |  Online Move In 
Évaluation :
5

Rohail and Maureen was simply the nicest most helpful employees there. They assisted us with any concerns we had throughout our time renting. They both were professional and made everything a smooth process .. great attitudes and hard working with positive attitudes ty U-Haul for making our experience a great one !! 10 stars :)

Lisette F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald m.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff

Frank S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDY A.  |  Premières impressions 
Évaluation :
5

Phyllis was a charm. Friendly,knowledgeable and very professional. Note* she needs a golf cart( way too much walking) Thanks for your help phyllis.

Barbra F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANDO L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICO V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saira K.  |  Expérience générale 
Évaluation :
5

Everything was self explanatory, and to do everything online was ( check in ) awesome 🤩

DEREK P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank p.  |  Premières impressions 
Évaluation :
5

GM and staff were excellent, very helpful and professional!

Adolfo D.  |  Premières impressions 
Évaluation :
3

The unit door was old and hard to open. Then it only went up half way. When office was told about it the woman so..oh, they just need a little greasing. I asked her to please do it before my next visit and received no response.

Richard C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon c.  |  Expérience générale 
Évaluation :
3

Check payments were lost several times at this location only to find the payment after the due date. Somewhat stressful!!!

Peter Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadine F.  |  Expérience générale 
Évaluation :
1

The facility was nasty. There were people hanging out working on their cars and conducting business. I couldn't drive the uhaul down the lanes to get to my unit. I got stuck trying to turn a corner because the truck was big and the lanes were narrow. I cancelled the unit and went to another facility. Extremely disappointed.

Christine C.  |  Online Move In 
Évaluation :
2

I gave a below average score for the facility itself. The door was hard to open and was stuck shut at one point. The unit leaked water whenever it rained. My couches had water stains but not too bad. They need to fix that unit before renting to anyone else.

Karlene L.  |  Expérience générale 
Évaluation :
5

The best service I ever get! The manager and the staff are great !! Desist me above and behind thank you guys

Dror S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

courtney s.  |  Premières impressions 
Évaluation :
5

Staff is amazing

Mahaindra R.  |  Premières impressions 
Évaluation :
5

Needs were taken care of

Carlton B.  |  Expérience générale 
Évaluation :