Customer Reviews for U-Haul Moving & Storage of Sunrise

Évaluation :

4

Phyllis was very helpful in making the process less difficult. She was very detailed and thorough. My only problem is the way IN and OUT , the scanners need to be repositioned. That's my reason for a four stars.

Évaluation :

5

Very friendly staff and excellent service.

Évaluation :

1

Was sold a storage unit that was already full of someone else's stuff. Rented a haul paid for movers to help and showed up with a full truck to have the staff tell me they didn't have any available units of my size which I booked and paid for in advance. Horrible horrible business and they left me high and dry

Évaluation :

1

When I first rented the Unit, the fron gate had been broken and left permanently open for several days, and for at least a few weeks after my first visit. Upon starting my contract, I was told that I couldn't either apply my Military discount or my own insurance because it was "too late" because she had already started the application. I would have to wait until the following month and contact customer service and ask them for assistance. About 3 months into the rental, the climate control in the unit broke and the temperature raised up to 95+ degrees. The staff on location did nothing to explain or address the issue or to offer any compensation for the lack of AC and potential damage to personal property. When I called the main customer service number to address the issue, no one offered help and was directed to the location. Calls to the location were never answered and a message from Rep the main number was never returned. All in all, this facility is crap and would never rent anything from there again.

Évaluation :

5

Excuse my utmost satisfaction, using my global research studies, I was just 'passing time' in my casual conversation with staff members when we agreed U- haul going international, with gradual limits/ restrictions based on trust, can ideally make poor countries build on the education fundamentals of its citizens, and give them a place to store much needed equipment to build! My experience at U-haul was 'far out'.

Évaluation :

1

I had this storage almost 4 years and as it turns out they did not mantein it clean every time I just to go to storage there where all kinds of bugs and it damage a lot of my property my TV 55 inch was in a box and it was full of roaches inside the TV had to discard and other items like electronics etc. Never again

Évaluation :

5

Everyone was helpful, some information was not relayed , but all in all it was a good experience

Évaluation :

5

I apologize I don't remember the names of the 2 women who run the office. But they are very helpful, informative and efficient in the process of explaining and obtaining a storage unit. Merci.

Évaluation :

2

Put wrong location made me wait every time I was there manager very mean to called me a drunk but I try a truck there have units there not by default of hers hope someone drone u haul gets back to me not the manager also I have no idea y the comet is in Spanish but far for the cause this location need a nee manager for customer to feel good where the rent from and keep there belongings. I first got wrong 10x20then she lies to said 10X10are all rented another lie I have one now . The 10x20i had I moved out a small door a key for door that took me over hour to get because they forgot and so ok'd no light I ask Ed they to bad will not worked is one reason the shut it down or fix it . Bad management shows I had 2 units but only wanted one . When have bad manager u get bad service . If I had a choice I move out because of her and lady she trained who really care less . That's the bad news but good news resently I changed unit to what I wanted and very nice man help me could not be any nicer Kenneth helped in every way what a different. Please get back to me ASAP not at this email this is very old because I rented from u haul so many times please change to clubk2014@aol. Com

Évaluation :

5

Maureen, and the rest of your staff were very professional and pleasant to work with. I look forward to using your services again.

Évaluation :

1

Ms. Phylis Mcclarin has no patience, She was talking to other people while talking to me and when i ask her if you please could finish with me and then take other cllients, she started yelling stating that she is the only one there and that the way she works, that i can go somewhere else or do it online, , this was the worst experience ive ever had in my life, i never do reviews, but all clients were complaining about her, she is not a cuatomer service people, i told her that is better to take 1 client at the time, and she said NO, she does work like that, after that she was treating me bad, and when i ask her if i can insert my card, she said: do you see the screen asking you to insert your card? With an attitude super bad, she feels miserable in her position thats why she treats clients like that, if she continues like that you guys gonna lose all your clients.

Évaluation :

5

GREAT place and great service

Évaluation :

5

Rainy, the customer service agent at this location, was flawless and extremely helpful. The entire transaction was smooth as butter. Thank you, Rainy!

Évaluation :

5

The service was great,

Évaluation :

5

The crew was great, from phone contact to moving in... five stars 🌟🌟🌟🌟🌟

Évaluation :

4

The unit I rented has a gate that is very hard to lift, and the safety pin for the lock is close to imposible to locked. Basically my wife was there for 2 hours just trying to lock the unit

Évaluation :

3

Process is too complicated. One attendant did not fully understand process and passed on to another....She was helpful but did not know exactly where the space was located in the lot but did assist in finding it and expressed understanding that moves are stressful which I appreciated.

Évaluation :

1

We rented a 10x20 warehouse at the facility in Sunrise. Based on our renting of truck the warehouse was supposed to be free for the first month. when we were there no warehouse available 10x20 and no reservation. We also paid the insurance. Very poor communication Giovanni Arnaboldi

Évaluation :

5

Very helpful

Évaluation :

5

Excellent customer service service

Évaluation :

5

Todo muy bien

Évaluation :

1

My storage was reserved and given away to someone else before I arrived I was sent to multiple locations in search of a unit. I was forced to use the biggest most expensive unit because after uhual inconvenienced me they had me pay two times what I would've if the unit I originally reserved had been ready and available to me as I was told when confirming my reservation and order. Poor customer service, poor communication, bad experience. I would not refer anyone to uhual.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Phyliss was wonderful

Évaluation :

5

Thank you Phyllis for your help

Évaluation :

5

Had storage there for years. Never an issue. Would definitely recommend to anyone.

Évaluation :

5

There I a gentleman there that works non stop and he is amazing. The whole staff is but one stands out. Would highly recommend

Évaluation :

1

I close my account out at 10/18/2021 and half of my stuff was filled with roach and rat urine and pecies, I jadnot throw away half of my stuff

Évaluation :

5

Phyllis is an excellent gm

Évaluation :

5

Clean and very well maintained area. Phillis and her staff were very courteous and helpful. Great place.

Évaluation :

1

First the person in charge told me to leave because another customer on line was trying to have my place. Sscond he told me that my reservation wasn't on the computer Third he told me that the space i reserved and paid wasn't available anymore. After that i left telling that I was calling my lawyer. After that the clark went outside and he told me that he found my space. Horrible experience and attitude

Évaluation :

1

We paid for a unit on Friday and when we needed it on Saturday they had freshly paved around the units and couldn't be driven on. We spoke to a representative in person who guaranteed access on Sunday. When we called to see about unloading into our unit on Sunday morning they said it was still not available. This inconvenience was never communicated with me and caused serious problems as we had people lined up to help with the move on Saturday. We had to park the trailer overnight Saturday and when we tried to access our paid unit on Sunday it was still "not available". We requested a refund and the representative advised up to 10 business days to process which I feel is unacceptable. We were so upset that we found another company to do business with for a more reasonable rate. We were very unsatisfied with our experience with the location at 4747 N Nob Hill. Side note the representative did allow us to use one of the Utility Dolly's for the 2 days free of charge and for that we were thankful.

Évaluation :

5

Kenneth and Maureen helped a lot they are great!

Évaluation :

5

Rohail and Maureen was simply the nicest most helpful employees there. They assisted us with any concerns we had throughout our time renting. They both were professional and made everything a smooth process .. great attitudes and hard working with positive attitudes ty U-Haul for making our experience a great one !! 10 stars :)

Évaluation :

5

Very helpful and friendly staff

Évaluation :

5

Phyllis was a charm. Friendly,knowledgeable and very professional. Note* she needs a golf cart( way too much walking) Thanks for your help phyllis.

Évaluation :

5

Everything was self explanatory, and to do everything online was ( check in ) awesome 🤩

Évaluation :

5

GM and staff were excellent, very helpful and professional!

Évaluation :

3

The unit door was old and hard to open. Then it only went up half way. When office was told about it the woman so..oh, they just need a little greasing. I asked her to please do it before my next visit and received no response.

Évaluation :

3

Check payments were lost several times at this location only to find the payment after the due date. Somewhat stressful!!!

Évaluation :

1

The facility was nasty. There were people hanging out working on their cars and conducting business. I couldn't drive the uhaul down the lanes to get to my unit. I got stuck trying to turn a corner because the truck was big and the lanes were narrow. I cancelled the unit and went to another facility. Extremely disappointed.

Évaluation :

2

I gave a below average score for the facility itself. The door was hard to open and was stuck shut at one point. The unit leaked water whenever it rained. My couches had water stains but not too bad. They need to fix that unit before renting to anyone else.

Évaluation :

5

The best service I ever get! The manager and the staff are great !! Desist me above and behind thank you guys

Évaluation :

5

Staff is amazing

Évaluation :

5

Needs were taken care of

Évaluation :

3

Unit was dirty. Severe potholes in front of my unit and I have items on wheels that need to go through it making it extremely difficult. Unfortunately this is the only unit available.

Évaluation :

5

All good

Évaluation :

2

Very rude and not helpful at all lady in the office. Very negative attitude. Thank God I did it on line and definitely not with her.

Évaluation :

5

There was only one time Out of all the times I went in there was water leak in the ceiling in the front office, other than that the place was cleaned and well kept up with. Staff was always friendly, sometimes the wait time was a bit long but by them being friendly the wait was ok.

Évaluation :

5

The only problem is this facility has mechanics working on cars racing through the property ,very dangerous environment lately

Évaluation :

5

Friendly staff , fast service

Évaluation :

4

The app was not walking when it was time to return the truck. The lot offered to close the and he did not. Please fix this app. Thank you

Évaluation :

1

I will never ever ever use this facility ever. I don't like to complain, I am usually very understanding, but, wow the service was terrible, they left the poor guy by himself at the counter with a line of people, when the manager stopped by, she started that she is not working, she is off.

Évaluation :

5

The rep was very helpful friendly and new product line excellently he's a great great asset to the company

Évaluation :

4

Hard to move out online, especially when you are far away from the storage. The current policy is to go into the office move out. If you can rent car contact less one should able to do so with a storage unit.

Évaluation :

5

The manager and the staff very nice and very helpful!! Just moved here after a long Drive and they did more and behind for me. Thank you so much Dror

Évaluation :

4

It is a VERY OLD facility and it is evident that the pathways in the interior facility was designed 50+ years ago. If it weren't for the location and very helpful staff, I'd store my belongings elsewhere.

Évaluation :

5

I found the Staff to be exceptionally helpful and pleasant.

Évaluation :

5

I love the lady don’t know her mane

Évaluation :

5

Very helpful and friendly staff. Helped find the perfect unit for my needs. Satisfied overall with the companies pricing and accessibility.

Évaluation :

4

The front desk was very knowledgeable and polite she made me feel welcomed

Évaluation :

5

Very clean facility and excellent employees that are very knowledgeable and can answer any questions you may have.

Évaluation :

5

Thank you for your help

Évaluation :

5

Friendly people and great service

Évaluation :

5

The main guy who helped me, Rohan was great; went beyond his duties to make sure my experience was top notch

Évaluation :

5

Sheila was the best & so helpful.

Évaluation :

4

Maureen was direct, and straight forward, but helpful and friendly

Évaluation :

5

Mrs Arnold the owner was very attentive. Definitely recommend

Évaluation :

5

I always use this location for truck rentals also..always a good experience. The storage facility is good, staff is friendly.

Évaluation :

5

The owner was extremely accommodating & helpful. She made my experience an A+ !

Évaluation :

5

Fast, efficient, and professional. Exceeded my expectations. Special thanks to the owner/manager Ms. Arnold. She is well informed and provided first class customer service.

Évaluation :

5

THE PAVEMENTS BETWEEN BUILDINGS NEED TO BE MAITAINED BETTER AND HOLES TO BE FILLED

Évaluation :

2

I have my date due on January 5th, and I give up my storage unit on January 4th, unfortunately they send me an email tell me I am past due on my payment, I called them back and explained to them don't have a storage, they say they will fix it, 2 weeks past and they called me again telling me you past do, I was really mad at them, she say you tell us, I said I did and I rent a uhaul to get my things out. Just it was awful experience plus there was a big cockroaches in my boxes.

Évaluation :

4

Got one of the larges unit in the facility. Air conditioned, but had a regular door to access the unit. I was expecting a garage size door. As a result, we were not able to store certain objects because they could not fir through the door. The largest units on the property should have garage sized doors.

Évaluation :

5

Mrs. Maureen, Mr. Rohan. And Quana were all awesome! Excellent service everytime I rent at this location. They are all the reason why I prefer this location at Nob Hill Rd.

Évaluation :

1

The truck was all over the place. I did not feel safe driving. It kept pulling to the left I almost hit a curb. We told someone there but unsure if they cared. There was too much heat blowing from the engine inside the driver side

Évaluation :

5

I am still amazed at how awesome this storage is. Highly recommendable.

Évaluation :

2

During a worldwide pandemic, once I fell into a low place financially, Uhaul did not give me options to pay what I could or a reduced amount or even an extension. They let me know if I didn't have the full amount, my things would be auctioned. I lost e everything.

Évaluation :

1

Those people are rude and unprofessional never again

Évaluation :

4

First time customer should have more time to code in

Évaluation :

5

Very helpful and nice. Very professional. Will definitely recommend to anyone and everyone

Évaluation :

5

S.O.

Évaluation :

5

Cherie is by far an excellent representation for the company. She is excellent with customer service. She gave me a wonderful experience with move in. She went above and beyond and made me feel at ease. I would use this location again simply because of her excellent service

Évaluation :

5

There seems to have been something that got into my space as there were papers that were chewed up. Nothing vital, but you should be noted.

Évaluation :

5

The nob hill location was Excelente. Manegment & crew . But the UHALL in the 800 number is the worse in comunicación is no good

Évaluation :

3

the roof above the units is in need of repair.

Évaluation :

5

Extremely grateful to the entire U-Haul team. My experience was for more than 3 years where they gave me the best attention in addition to the security that they always gave to my belongings. Thank you and I want to wish you many successes and blessings

Évaluation :

5

Getting the storage was quick and easy. All of the staff were friendly and very helpful

Évaluation :

5

Ms Maureen smart provided excellent service she was patient, polite and answer all my question she helped me quite a bit today Thank you!

Évaluation :

5

The manager was very helpful and she made sure everything went smooth throughout the move in

Évaluation :

5

Very clean well kept facility and friendly staff very helpful specially the manager she is great. Thanks you all.

Évaluation :

5

Great customer service, convenience location. Lowest rate within the area. Totally worth the visit before going somewhere else. Personalized assistance from the owner Josh, manager Cherie and the entire crew. Nothing bad to say from this location. Thank you all.

Évaluation :

4

Good place to do business with

Évaluation :

5

All businesses should take notice of how this specific U-Haul facility is operated from the manager to staff. If there were 10 stars they would get it. I rented a vehicle and was very happy with it. I took advantage of the free one month rental and was not disappointed. The staff was so polite it seemed to exude an air of friendliness even to the customers. Best description...."Wow!"

Évaluation :

4

Way over Priced

Évaluation :

5

A very clean and well kept place for your storage. The staff in is very helpful and knowledged on their facility.. I would recommend this business to anyone. Well done Uhaul Storage. 珞

Évaluation :

3

For someone who was a customer for 14 years your prices were absurd. The fact you kept raising the prices and wouldn't work with me for a lower price shows you don't care about your customers. I am now saving $100 a month moving my storage to a different facility. Will not recommend Uhaul for storage just based on this alone.

Évaluation :

5

Staff are very polite and helpfull, charismatic and patience, i will recommend this.place for the service .

Évaluation :

5

The manager Cherie was the absolute best . She took care of me . She was kind and professional at all times . I really appreciated her service .

Évaluation :

4

Street aisles between storage rooms are narrow, impeding two trucks to drive side by side.

Évaluation :

5

cherry the manager was always helpful and very nice

Évaluation :

5

A little disappointed after I reserved a climate controlled storage unit and moved all my things in I noticed on my receipt " no climate controlled". When I phoned in and spoke with the rep he stated this storage unit 10 x 10 x 5 does not have any climate controlled. Wish I was told prior to moving my electronics and leather furniture in. I have plans to utilize the unit into August. That's a long time to keep things in this unit.

Évaluation :

5

Manager is exceptional. I hope this gets to someone in the company so they can see that she should be an extremely valued employee.

Évaluation :

4

Everything went well except I just discovered you continued billing me after I closed the account

Évaluation :

5

Only problem I found were roaches running out of my storage boxes as I removed them from my storage unit. Had to put bug bombs in the U-Haul truck overnight so as not to transfer any bugs to new local

Évaluation :

5

All personnel is friendly and knowledgeable. They provided all the information I needed for the moving and storage transition. Great service. Thank you!

Évaluation :

4

Excellent

Évaluation :

5

As I was departing from my account, the store personnel was so personal and asked why. He did not have to ask. After I told him I successfully completed my mission, he smiled and said thank.

Évaluation :

5

Highly recommended this location for all of your Storage and Moving needs.

Évaluation :

5

Everyone made my moving transition very smooth. At this location all personnel is courteous, professional, and friendly. Thank you for all your help and guidance!! Highly recomendable!!!!

Évaluation :

5

Cherie and Ken are both very professional and caring. To the customers. Love this location and will continue to use in the future. Highly recommend for customer service and location.

Évaluation :

5

I had no issues.

Évaluation :

5

Extremely friendly and very helpful folks

Évaluation :

5

Excelent

Évaluation :

5

very pleasant person.

Évaluation :

5

The staff was very welcoming. Excellent service à la clientèle

Évaluation :

3

Good customer service.

Évaluation :

5

Excellent Service

Évaluation :

5

Excellent customer service.

Évaluation :

5

P

Évaluation :

5

Great service! Good experience Everyone very helpful!

Évaluation :

5

I will definitely recommend it to my friends and family

Évaluation :

5

All explanation about operation and direction given well done

Évaluation :

5

You got a great bunch of people their excellent service

Évaluation :

3

Not enough service reps avail to handle all the reservations. There were 2 reps available who had to handle EVERYTHING. My morning UHaul Van pickup took 45 minutes. Way too long!!

Évaluation :

5

Very Nice Manger so friendly

Évaluation :

5

Staff was always professional and always answered my questions. The place was easy to get in and out of as well. Merci.

Évaluation :

5

Everyone was very helpful and professional. It was first time renting a storage. Everyone was very nice!

Évaluation :

5

I enjoyed my experience with uhaul Sunrise, the location was convenient, staff were friendly and helpful, the prices were reasonable.

Évaluation :

5

Staff was very helpful and respectful of my time.

Évaluation :

5

Excellent

Évaluation :

5

Excellent service

Évaluation :

4

Everyone was really nice. My only issue is that when I called several times to make sure the storage unit was cancelled I was on hold for a very long time over 20 mins with no one picking up at all.

Évaluation :

3

I never ever found s dolly in the facility to move things in or out. I got a vackache once due my effort to move heavy thinks from the car to the atorage inside of the building. Monthly payments high.

Évaluation :

5

Thank u for your love assistance you all have done a great job thankvyou

Évaluation :

5

Cherie is a pleasure!

Évaluation :

5

I might have his name wrong but he was super helpful and nice...Rohan? He was working early yesterday morning when we came in (May 13th @ 9am) He was great and took really good care of us!!

Évaluation :

5

Every time I come in everyone is very helpful.

Évaluation :

5

please see other review already sent … A1+++ facility … Cherie, Robert, Ken, Frank … all SO NICE to work with, made me feel welcome and offered me ANY assistance I should need, RECOMMENDED LOCATION!!

Évaluation :

5

Great service

Évaluation :

3

Two associates (owners) for more efficient and timely customer service should be presented at all times. It almost

Évaluation :

4

I’ve been using U-Haul for many years and I never had a problem so far they’ve been good to me

Évaluation :

5

prefered customer

Évaluation :

5

Friendly and very resourceful staff.

Évaluation :

5

I had a great experience at U-hual. Staff was super friendly and helpful. The process for getting a truck and storage unit was easy and simple. Very happy with U-haul.

Évaluation :

5

Good service

Évaluation :

5

Very

Évaluation :

3

My furniture was damaged because of water

Évaluation :

4

They charged me for gas on top of what they had already charged me. Not happy at all about that

Évaluation :

5

Very interesting people. Cherie, Rohan and Joshua. Thank you very much for your help.

Évaluation :

5

👍

Évaluation :

5

The staff is always friendly. The owner is terrific and always available.

Évaluation :

4

No comment

Évaluation :

3

Took forever to get our unit because of computer problems. Unit we were given already had a lock on it and had to get a new unit. There was only one cart to use in building. Abundant misinformation

Évaluation :

5

s/o

Évaluation :

5

To all - thank you! All of you are friendly and helpful, and nice to know. I didn't need you much - after all it's storage, lol - but when I did, I got exactly the help I needed.

Évaluation :

5

Sherry and staff very professional and cu

Évaluation :

4

I had no problems at all .

Évaluation :

5

Helpful, friendly, and super efficient staff. Clean, secure, and easily accessible storage units. Great location. A+ Thank you!

Évaluation :

5

I love miss Cherie and staff

Évaluation :

5

I told friends about the facility and recommended to use it.

Évaluation :

2

I called the office to set up payment for over due storage. I was told if I pay by a certain date I would be able to save my unit. My unit was sold and my info given to a perfect stranger to inform me

Évaluation :

5

Excellent place for all yours storage needs

Évaluation :

5

Been there for a good while and never had a problem. Great employees and friendly, considerate, helpful.. Sherri took care of my every need. Thank you for everything.

Évaluation :

5

.

Évaluation :

5

Great Service

Évaluation :

4

Very good!!!

Évaluation :

5

Cherie is so wonderful and helpful. I received excellent service. Merci.

Évaluation :

5

Excellent services

Évaluation :

5

The staff was very courteous and Attentive.👏🏾👏🏾👏🏾

Évaluation :

5

Friendly and accommodating at every level..

Évaluation :

4

Great experience.

Évaluation :

5

Very professional

Évaluation :

5

This is the type of service you pay for!! From the moment I came everyone was so helpful. When I thought I misplaced my unit Saturday everyone jump to help. Thanks gentleman

Évaluation :

5

People I dealt with were excellent caring and patient.

Évaluation :

5

Excellent face to face customer service

Évaluation :

5

The service is always great at this facility. U Haul might be better off with a rewards program or membership program for ongoing or multi use customers.

Évaluation :

4

Dead roaches in hallway need to be swept out on daily basis

Évaluation :

5

Absolutely love the manager and overall had a great experience storing my things.

Évaluation :

5

I have used this storage servel times. thanks for your assistance to my needs. God bless you all.

Évaluation :

5

I am a pharmaceutical rep. I use U-haul to store samples/literature.