Natashia Govan charged us $12 for fuel when we had fuel the truck to the same level that was at departure. Also, the attendant DID NOT go outside with me to inspect the vehicle when we returned and we had rent uhaul many times before and other locations always inspect the vehicle when we return. If there were any discrepancies, it could had been addressed there before doing an wrongful charge.RAUL C.
Customer Reviews for U-Haul Moving & Storage of Sunrise
Pour nous contacter
Sunrise, FL 33351
(S Of Commercial Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Courtney R.
Le client n'a pas laissé de commentaire.KOHEN L.
Le client n'a pas laissé de commentaire.Matthew K.
Le client n'a pas laissé de commentaire.PATTI B.
Le client n'a pas laissé de commentaire.KOHEN L.
Le client n'a pas laissé de commentaire.FRANKDOUGLAS T.
Le client n'a pas laissé de commentaire.Judith C.
Did not have the truck i had reserved a week and half in advance. Was given a smaller truck at the same price? Had to make two trips with the smaller truck, resulting in additional mileage charges. Only had one hand truck, reserved two. Last time i use U-haul.Courtney T.
Good productNestor F.
Appreciated the help from worker when my mobile wasn't allowing to scan my licenseDaryl C.
Le client n'a pas laissé de commentaire.Leonardo D.
Everything went smooth, The only observation is if it was busier maybe consider 2 people at the office. The young lady there handled things great. Very professional.Pedro O.
Le client n'a pas laissé de commentaire.Anthony C.
The representative told me everything was okay, I filled up the gas up to the level I received the truck and I still was charged 9 usd dollars for 2 gal of gasAlex A.
This location goes through managers pretty frequently, however the staff is always amazing.Lou B.
Encourage everyone to check in online. It saves time when you arrive with your reservations and everything filled out.Oral H.
Le client n'a pas laissé de commentaire.Phillip B.
The. Way. You. Do. To. Me. Thank. YouBenjamin S.
Le client n'a pas laissé de commentaire.Geoffrey G.
great. costumer. attendenthernando C.
Please get rid of the front desk lady. Have the worse attitude at any customers she came across or un willing to help. The only saving grace for this location is the other worker. You need more people here so you can turn this place around by getting rid of that toxic front desk.Dung H.
Le client n'a pas laissé de commentaire.pat C.
The location was fine. The problem that I had was I originally scheduled pick up and drop off at two separate locations. When I went to pick up the truck at the loactaion I rented from they didn't have the truck. Therefore I was forced to choose a Diderot lo again further from where I was moving that required the same location for drop off. This resulted in 59 extra miles being driven which in turn I had to pay for. That is not right at all. Also I reserved a dolly. That wasn't available. This is a moving truck how could a dolly nut be available. Overall I am very disappointedMichelle J.
Le client n'a pas laissé de commentaire.Lawrence K.
The Corporation should update the rental software so that a customer can only rent a uhaul vehicle when it is actually at the facility and available. Previous customer was not actually planning on returning it at the time they said they would and only did so when the office staff called them. I had to wait 1 hour past my reservation time to get the uhaul I needed. Staff said that happens all the time. It is not fair to make a customer wait for their reserved vehicle. I should have received a discount for having to wait so long, but did not.HARRY T.
AAAA++++ Great Van, Excellent Customer Service, Very speedy service. Will use their services again.Jonathan B.
Le client n'a pas laissé de commentaire.LUIS L.
Insurance was add to my bill, even when I asked not to add, before the rental and asked to be removed after the rentalMauricio O.
Please DO NOT cancel reservation without requestor's approval.AHMED K.
Le client n'a pas laissé de commentaire.Jonathan G.
Le client n'a pas laissé de commentaire.Kevin W.
Employees was very courteousWilfred B.
Le client n'a pas laissé de commentaire.Christopher H.
Staff was very helpful and friendly.goid atmosphere.jeff G.
Le client n'a pas laissé de commentaire.Juan P.
Le client n'a pas laissé de commentaire.Avril E.
Le client n'a pas laissé de commentaire.Cesare P.
Staff is friendly and helpful.Bruce B.
I have not rented in a while from this location, I noticed trucks are finally being cleaned. Maintenance I don't know. My breaks were supper low and dangerous. I also noticed the chair on the driver's side was extra low.Diego C.
Le client n'a pas laissé de commentaire.Jose S.
Excellent customer service!!Donald P.
Le client n'a pas laissé de commentaire.Conrad B.
All things are very good. Thank you very muchJAVIER T.
Was charged for gas that was under the 3/4 by the owner. After she said she would issue a reimbursement.Diego V.
Le client n'a pas laissé de commentaire.DANIEL G.
Everything went good, great service!Ignacio V.
Le client n'a pas laissé de commentaire.Robert N.
Have people that ask the right questions,and are knowledgeable about the service needed. Customer should receive information on what,they need and what to expect from the service giver.Ernest A.
Le client n'a pas laissé de commentaire.EREZ L.
Everything is perfect. Excellent customer service.Alvaro S.
Need a receipt adaRoger B.
Great service . Definitely will you them againKevin K.
Le client n'a pas laissé de commentaire.Donal M.
Phyllis was very helpful in making the process less difficult. She was very detailed and thorough. My only problem is the way IN and OUT , the scanners need to be repositioned. That's my reason for a four stars.richard p. | Premières impressions
Le client n'a pas laissé de commentaire.JESSE B.
Le client n'a pas laissé de commentaire.Suzette W.
Le client n'a pas laissé de commentaire.JOSE A.
Thanks to uhual, i experienced the worst day of my career life. I'm a small business florist and depend on U-Hauls when I need to transport large items. I booked my U-Haul rental 5 days in advance to avoid any stress or uncertainty for my rental. I arrive to my location and do the mobile pick up option (which i always do). I get to the point where I need to pick up my keys and the front desk tells me there's no U-Haul for me. There was nothing they could offer me at all. I called all the U-Hauls in my area and no one had anything. Again, I'm a small business florist and there was no way i would be able to transport my large items without a uhual. I was about to make a happy - almost - married couple very upset thanks to uhual. How could i make a reservation but in reality there is no uhual for me to pick up? I have never experienced so much anxiety in my life. I deserve my Money back.Samantha R.
Very friendly staff and excellent service.Warren W. | Premières impressions
Excellent attention...javier B.
Le client n'a pas laissé de commentaire.clawdia s. | Expérience générale
Le client n'a pas laissé de commentaire.Lou Urvin G.
Le client n'a pas laissé de commentaire.Jonas F.
That only location that was openly to received it with out any complaints.DICKENS P.
Le client n'a pas laissé de commentaire.Charles N.
Le client n'a pas laissé de commentaire.Marie O.
Le client n'a pas laissé de commentaire.kimberly W.
Was sold a storage unit that was already full of someone else's stuff. Rented a haul paid for movers to help and showed up with a full truck to have the staff tell me they didn't have any available units of my size which I booked and paid for in advance. Horrible horrible business and they left me high and dryDominic R. | Expérience générale
Le client n'a pas laissé de commentaire.nicoleen C.
The attention is very good. I think so all is very well.JAVIER T.
Maureen handled situation very nicely.Robert D.
Le client n'a pas laissé de commentaire.tracy G.
Le client n'a pas laissé de commentaire.PHILLIP K. | Premières impressions
the employee very attentive and friendly NickPaul V.
The lady at the service desk was very rude. She doesn't know how to speak with customers. She has no manners.Amit S.
When I first rented the Unit, the fron gate had been broken and left permanently open for several days, and for at least a few weeks after my first visit. Upon starting my contract, I was told that I couldn't either apply my Military discount or my own insurance because it was "too late" because she had already started the application. I would have to wait until the following month and contact customer service and ask them for assistance. About 3 months into the rental, the climate control in the unit broke and the temperature raised up to 95+ degrees. The staff on location did nothing to explain or address the issue or to offer any compensation for the lack of AC and potential damage to personal property. When I called the main customer service number to address the issue, no one offered help and was directed to the location. Calls to the location were never answered and a message from Rep the main number was never returned. All in all, this facility is crap and would never rent anything from there again.Alejandro I. | Expérience générale
Le client n'a pas laissé de commentaire.Iris M.
Le client n'a pas laissé de commentaire.robert B.
Le client n'a pas laissé de commentaire.Shameeza K.
Le client n'a pas laissé de commentaire.MARLON B.
Le client n'a pas laissé de commentaire.LESLIE M.
Excuse my utmost satisfaction, using my global research studies, I was just 'passing time' in my casual conversation with staff members when we agreed U- haul going international, with gradual limits/ restrictions based on trust, can ideally make poor countries build on the education fundamentals of its citizens, and give them a place to store much needed equipment to build! My experience at U-haul was 'far out'.lawrence a. | Expérience générale
Several issues I have lack of communication. Not polite and not professional.Kirk S.
Le client n'a pas laissé de commentaire.ALEXIS P.
Le client n'a pas laissé de commentaire.HECTOR C.
Worst Service I ever had in my life. When I Arrived at the location apparently the systems were down which is no big deal things happen but the She pure lack of professionalism was appalling. There was a woman and a man at the desk. The woman contacted another location to ask if their system was also down which they confirmed that it was and apparently informed them to take all of the customers information down with a pen and paper. The guy who was handling a customer be very clear that would be the only customer that he would do this for since he is not going to sit there and do all of that work for all of these people. The woman and man employee sat there in front of multiple customers and complained about the job. I went on to ask since the payment system wasn't working if I did everything online if that would be sufficient which she replied that it would be. I completed everything online and all that I needed to do was show her the phone with the truck number so she could give me the key. Keep in mind that we have all been waiting in the office for about 30 to 40 minutes at this point. I tell her that I have the truck number I just need the key and she tells me to hold on in both of the employees leave the office unattended for over 25 minutes. So not only was the office left unattended with access to computers to the keys to merchandise etc. but she also made me wait an additional 25 minutes went all she had to do was give me a key. It's add insult to injury I was there with three kids one of which was a newborn baby. This was the most unprofessional company I have ever been at. He needs a hired new staff and have trained management on site.PATRICIA M.
Firstly the truck had an air pressure error that I was told was due to a "faulty sensor". The gas indication on the paperwork was exaggerated and once I showed pictures to the clerk she corrected it on the paperwork to reflect the correct gas amount. I returned the truck with slightly more gas than I had received it with (have pictures of this as well). Received a receipt with a charge for 2 gallons of gas! Currently on hold for 51 minutes and counting, waiting to speak with customer service to make the correction. Really unethical behavior and I will make sure to share this extremely negative and unethical experience on every platform available to me. Really glad I took pictures of everything!Kenan J.
Same treatment to me. Give to them All good. Thanks. The personal was greatJOHN D.
Great service!!ANTHONY R.
1. Customer Service Rep is to do their job and not request the customer to do it for them. 2. Practice more social distance and because it's a small office only one customer and their family at a time should be allowed inside at any time. 3. More privacy when giving your information to customer service rep.Dona L.
Le client n'a pas laissé de commentaire.Dennis V.
You simply have an excellent staff. I met Frank on Sunday who was super friendly and patient to guide me through the details of what I needed to have in order to rent a towing cart. Rainy was next to him and super friendly as well. on Monday I went to pick up the cart reserved and Nicholas was fantastic. He explained everything in detail and helped me hook up the cart to my vehicle. In general, you have a courteous staff and are very professional. This also includes a nice African American lady working next to Nicholas. Veronica was her name? Can't recall. Sorry.EDWIN R.
I had this storage almost 4 years and as it turns out they did not mantein it clean every time I just to go to storage there where all kinds of bugs and it damage a lot of my property my TV 55 inch was in a box and it was full of roaches inside the TV had to discard and other items like electronics etc. Never againelizabeth a. | Expérience générale
Le client n'a pas laissé de commentaire.Johnbull N.
Super nice people, I'll be back, thanks a lotANDRES C.
Everything went well with the 24/7 pickup for the most part. There was an employee outside & he was helpful with check in & finding the van we had rented. I wish I had gotten his name. The issues we encountered were one, the clerk at the checkin desk seemed overwhelmed but it didn't seem that busy inside the office. The other issue was that we paid for a dozen blankets & the clerk said there was only 6 available. I paid for 12.Shawn P.
Le client n'a pas laissé de commentaire.Matthew G.
Friendly and professional!Dwayne J.
Everyone was helpful, some information was not relayed , but all in all it was a good experienceRoberto C. | Premières impressions
Le client n'a pas laissé de commentaire.Herman S. | Expérience générale
Le client n'a pas laissé de commentaire.Aldo A.
Le client n'a pas laissé de commentaire.Jose V. | Expérience générale
Always friendly and efficient at this location. I would go out of my way to deal with them.Robin C.
Le client n'a pas laissé de commentaire.GARY G.
More readily assistance for those who are not electronic savvy.Julio A.
Le client n'a pas laissé de commentaire.Rudolph K. | Expérience générale
Le client n'a pas laissé de commentaire.Quayton D.
Excellent at checkout. Friendly and helpful. Terrible when we returned the vehicles - person doing returns ignored us and was on a personal call. Reluctantly took the keys and did the return check. Really let the team down as the person in the office was fantastic.Andrea J.
Le client n'a pas laissé de commentaire.HIRAM P.
Le client n'a pas laissé de commentaire.Mabel r. | Expérience générale
I apologize I don't remember the names of the 2 women who run the office. But they are very helpful, informative and efficient in the process of explaining and obtaining a storage unit. Merci.barbara r. | Premières impressions
Le client n'a pas laissé de commentaire.NANCY F. | Expérience générale
Put wrong location made me wait every time I was there manager very mean to called me a drunk but I try a truck there have units there not by default of hers hope someone drone u haul gets back to me not the manager also I have no idea y the comet is in Spanish but far for the cause this location need a nee manager for customer to feel good where the rent from and keep there belongings. I first got wrong 10x20then she lies to said 10X10are all rented another lie I have one now . The 10x20i had I moved out a small door a key for door that took me over hour to get because they forgot and so ok'd no light I ask Ed they to bad will not worked is one reason the shut it down or fix it . Bad management shows I had 2 units but only wanted one . When have bad manager u get bad service . If I had a choice I move out because of her and lady she trained who really care less . That's the bad news but good news resently I changed unit to what I wanted and very nice man help me could not be any nicer Kenneth helped in every way what a different. Please get back to me ASAP not at this email this is very old because I rented from u haul so many times please change to clubk2014@aol. ComKENNETH p. | Expérience générale
Le client n'a pas laissé de commentaire.Annmarie P. | Expérience générale
Le client n'a pas laissé de commentaire.Herman S. | Premières impressions
Le client n'a pas laissé de commentaire.JUAN A. | Expérience générale
Le client n'a pas laissé de commentaire.Sheila W. | Expérience générale
Maureen, and the rest of your staff were very professional and pleasant to work with. I look forward to using your services again.GARRY M. | Expérience générale
Le client n'a pas laissé de commentaire.ALLEN F. | Premières impressions
Ms. Phylis Mcclarin has no patience, She was talking to other people while talking to me and when i ask her if you please could finish with me and then take other cllients, she started yelling stating that she is the only one there and that the way she works, that i can go somewhere else or do it online, , this was the worst experience ive ever had in my life, i never do reviews, but all clients were complaining about her, she is not a cuatomer service people, i told her that is better to take 1 client at the time, and she said NO, she does work like that, after that she was treating me bad, and when i ask her if i can insert my card, she said: do you see the screen asking you to insert your card? With an attitude super bad, she feels miserable in her position thats why she treats clients like that, if she continues like that you guys gonna lose all your clients.Victor D. | Premières impressions
Le client n'a pas laissé de commentaire.CARL R. | Expérience générale
GREAT place and great serviceROGER M. | Premières impressions
Rainy, the customer service agent at this location, was flawless and extremely helpful. The entire transaction was smooth as butter. Thank you, Rainy!Rene M. | Premières impressions
The service was great,Mousounka I. | Expérience générale
Le client n'a pas laissé de commentaire.Mona B. | Premières impressions
Le client n'a pas laissé de commentaire.EVELYN L. | Expérience générale
Le client n'a pas laissé de commentaire.PAUL B. | Expérience générale
The crew was great, from phone contact to moving in... five stars 🌟🌟🌟🌟🌟LOUIS B. | Premières impressions
The unit I rented has a gate that is very hard to lift, and the safety pin for the lock is close to imposible to locked. Basically my wife was there for 2 hours just trying to lock the unitRicardo S. | Premières impressions
Le client n'a pas laissé de commentaire.Julio V. | Premières impressions
Process is too complicated. One attendant did not fully understand process and passed on to another....She was helpful but did not know exactly where the space was located in the lot but did assist in finding it and expressed understanding that moves are stressful which I appreciated.EVELYN L. | Premières impressions
Le client n'a pas laissé de commentaire.MARGARET W. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole H. | Premières impressions
Le client n'a pas laissé de commentaire.JUAN A. | Premières impressions
Le client n'a pas laissé de commentaire.dan L. | Expérience générale
Le client n'a pas laissé de commentaire.Lisbeth J. | Online Move In
We rented a 10x20 warehouse at the facility in Sunrise. Based on our renting of truck the warehouse was supposed to be free for the first month. when we were there no warehouse available 10x20 and no reservation. We also paid the insurance. Very poor communication Giovanni ArnaboldiGiovanni A. | Premières impressions
Very helpfulLOU W. | Premières impressions
Le client n'a pas laissé de commentaire.Terry V. | Expérience générale
Le client n'a pas laissé de commentaire.Sandra B. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin P. | Expérience générale
Le client n'a pas laissé de commentaire.ann marie c. | Expérience générale
Excellent customer service serviceIvan C. | Premières impressions
Todo muy bienjunieth q. | Expérience générale
My storage was reserved and given away to someone else before I arrived I was sent to multiple locations in search of a unit. I was forced to use the biggest most expensive unit because after uhual inconvenienced me they had me pay two times what I would've if the unit I originally reserved had been ready and available to me as I was told when confirming my reservation and order. Poor customer service, poor communication, bad experience. I would not refer anyone to uhual.BREANNA E. | Expérience générale
Excellent service à la clientèledestiny p. | Premières impressions
Phyliss was wonderfulSATPAL KAUR*** S. | Premières impressions
Thank you Phyllis for your helpMarie R. | Premières impressions
Le client n'a pas laissé de commentaire.Hector V. | Expérience générale
Had storage there for years. Never an issue. Would definitely recommend to anyone.RICHARD B. | Expérience générale
There I a gentleman there that works non stop and he is amazing. The whole staff is but one stands out. Would highly recommendJUSTIN M. | Expérience générale
I close my account out at 10/18/2021 and half of my stuff was filled with roach and rat urine and pecies, I jadnot throw away half of my stuffAVEIDA G. | Expérience générale
Phyllis is an excellent gmFrank H. | Expérience générale
Clean and very well maintained area. Phillis and her staff were very courteous and helpful. Great place.URBANO P. | Expérience générale
Le client n'a pas laissé de commentaire.Wayne S. | Expérience générale
First the person in charge told me to leave because another customer on line was trying to have my place. Sscond he told me that my reservation wasn't on the computer Third he told me that the space i reserved and paid wasn't available anymore. After that i left telling that I was calling my lawyer. After that the clark went outside and he told me that he found my space. Horrible experience and attitudeGiovanni A. | Premières impressions
Le client n'a pas laissé de commentaire.Esnaider A. | Expérience générale
Le client n'a pas laissé de commentaire.brochelle d. | Online Move In
We paid for a unit on Friday and when we needed it on Saturday they had freshly paved around the units and couldn't be driven on. We spoke to a representative in person who guaranteed access on Sunday. When we called to see about unloading into our unit on Sunday morning they said it was still not available. This inconvenience was never communicated with me and caused serious problems as we had people lined up to help with the move on Saturday. We had to park the trailer overnight Saturday and when we tried to access our paid unit on Sunday it was still "not available". We requested a refund and the representative advised up to 10 business days to process which I feel is unacceptable. We were so upset that we found another company to do business with for a more reasonable rate. We were very unsatisfied with our experience with the location at 4747 N Nob Hill. Side note the representative did allow us to use one of the Utility Dolly's for the 2 days free of charge and for that we were thankful.Craig N. | Online Move In
Kenneth and Maureen helped a lot they are great!JESSICA N. | Online Move In
Rohail and Maureen was simply the nicest most helpful employees there. They assisted us with any concerns we had throughout our time renting. They both were professional and made everything a smooth process .. great attitudes and hard working with positive attitudes ty U-Haul for making our experience a great one !! 10 stars :)Lisette F. | Expérience générale
Le client n'a pas laissé de commentaire.donald m. | Expérience générale
Very helpful and friendly staffFrank S. | Premières impressions
Le client n'a pas laissé de commentaire.FREDY A. | Premières impressions
Phyllis was a charm. Friendly,knowledgeable and very professional. Note* she needs a golf cart( way too much walking) Thanks for your help phyllis.Barbra F. | Premières impressions
Le client n'a pas laissé de commentaire.ARMANDO L. | Expérience générale
Le client n'a pas laissé de commentaire.Jamie D. | Premières impressions
Le client n'a pas laissé de commentaire.joe h. | Expérience générale
Le client n'a pas laissé de commentaire.NICO V. | Expérience générale
Le client n'a pas laissé de commentaire.Saira K. | Expérience générale
Everything was self explanatory, and to do everything online was ( check in ) awesome 🤩DEREK P. | Online Move In
Le client n'a pas laissé de commentaire.Frank p. | Premières impressions
GM and staff were excellent, very helpful and professional!Adolfo D. | Premières impressions
The unit door was old and hard to open. Then it only went up half way. When office was told about it the woman so..oh, they just need a little greasing. I asked her to please do it before my next visit and received no response.Richard C. | Premières impressions
Le client n'a pas laissé de commentaire.sharon c. | Expérience générale
Check payments were lost several times at this location only to find the payment after the due date. Somewhat stressful!!!Peter Z. | Expérience générale
Le client n'a pas laissé de commentaire.EMMANUEL W. | Expérience générale
Le client n'a pas laissé de commentaire.Nadine F. | Expérience générale
The facility was nasty. There were people hanging out working on their cars and conducting business. I couldn't drive the uhaul down the lanes to get to my unit. I got stuck trying to turn a corner because the truck was big and the lanes were narrow. I cancelled the unit and went to another facility. Extremely disappointed.Christine C. | Online Move In
I gave a below average score for the facility itself. The door was hard to open and was stuck shut at one point. The unit leaked water whenever it rained. My couches had water stains but not too bad. They need to fix that unit before renting to anyone else.Karlene L. | Expérience générale
The best service I ever get! The manager and the staff are great !! Desist me above and behind thank you guysDror S. | Expérience générale
Le client n'a pas laissé de commentaire.courtney s. | Premières impressions
Staff is amazingMahaindra R. | Premières impressions
Needs were taken care ofCarlton B. | Expérience générale
Le client n'a pas laissé de commentaire.Ossie T. | Premières impressions
Unit was dirty. Severe potholes in front of my unit and I have items on wheels that need to go through it making it extremely difficult. Unfortunately this is the only unit available.Deanna C. | Premières impressions
Le client n'a pas laissé de commentaire.EDRACE J. | Expérience générale
All goodMARK F. | Premières impressions
Very rude and not helpful at all lady in the office. Very negative attitude. Thank God I did it on line and definitely not with her.MaryAnn D. | Online Move In
Le client n'a pas laissé de commentaire.Gaston Y. | Premières impressions
There was only one time Out of all the times I went in there was water leak in the ceiling in the front office, other than that the place was cleaned and well kept up with. Staff was always friendly, sometimes the wait time was a bit long but by them being friendly the wait was ok.Danica P. | Expérience générale
The only problem is this facility has mechanics working on cars racing through the property ,very dangerous environment latelyBARMIA L. | Premières impressions
Le client n'a pas laissé de commentaire.Walter M. | Online Move In
Le client n'a pas laissé de commentaire.Tristan D. | Expérience générale
Friendly staff , fast serviceFernando V. | Premières impressions
The app was not walking when it was time to return the truck. The lot offered to close the and he did not. Please fix this app. Thank youMartha B. | Expérience générale
I will never ever ever use this facility ever. I don't like to complain, I am usually very understanding, but, wow the service was terrible, they left the poor guy by himself at the counter with a line of people, when the manager stopped by, she started that she is not working, she is off.myrane G. | Premières impressions
The rep was very helpful friendly and new product line excellently he's a great great asset to the companypauline s. | Premières impressions
Hard to move out online, especially when you are far away from the storage. The current policy is to go into the office move out. If you can rent car contact less one should able to do so with a storage unit.Nikita B. | Expérience générale
Le client n'a pas laissé de commentaire.melissa m. | Premières impressions
The manager and the staff very nice and very helpful!! Just moved here after a long Drive and they did more and behind for me. Thank you so much DrorDror S. | Premières impressions
It is a VERY OLD facility and it is evident that the pathways in the interior facility was designed 50+ years ago. If it weren't for the location and very helpful staff, I'd store my belongings elsewhere.GARY M. | Premières impressions
I found the Staff to be exceptionally helpful and pleasant.elizabeth m. | Expérience générale
Le client n'a pas laissé de commentaire.Lorna R. | Premières impressions
I love the lady don’t know her maneJorge B. | Expérience générale
Le client n'a pas laissé de commentaire.Slava F. | Online Move In
Le client n'a pas laissé de commentaire.Martha B. | Premières impressions
Very helpful and friendly staff. Helped find the perfect unit for my needs. Satisfied overall with the companies pricing and accessibility.Medwin M. | Premières impressions
The front desk was very knowledgeable and polite she made me feel welcomedAudrey B. | Premières impressions
Le client n'a pas laissé de commentaire.Dawn E. | Premières impressions
Le client n'a pas laissé de commentaire.Amy M. | Online Move In
Very clean facility and excellent employees that are very knowledgeable and can answer any questions you may have.STEVEN M. | Premières impressions
Le client n'a pas laissé de commentaire.Fredy V. | Expérience générale
Le client n'a pas laissé de commentaire.Gary D. | Expérience générale
Le client n'a pas laissé de commentaire.DuJuan T. | Expérience générale
Thank you for your helpPAUL B. | Premières impressions
Le client n'a pas laissé de commentaire.Michandra W. | Online Move In
Le client n'a pas laissé de commentaire.Edward H. | Online Move In
Friendly people and great servicesharon c. | Premières impressions
The main guy who helped me, Rohan was great; went beyond his duties to make sure my experience was top notchDuJuan T. | Premières impressions
Le client n'a pas laissé de commentaire.Anette L. | Premières impressions
Sheila was the best & so helpful.NAVA J. | Premières impressions
Maureen was direct, and straight forward, but helpful and friendlybrett t. | Premières impressions
Mrs Arnold the owner was very attentive. Definitely recommendNeil K. | Premières impressions
I always use this location for truck rentals also..always a good experience. The storage facility is good, staff is friendly.CLEVE J. | Expérience générale
The owner was extremely accommodating & helpful. She made my experience an A+ !Brittany C. | Online Move In
Le client n'a pas laissé de commentaire.Ladys D. | Expérience générale
Le client n'a pas laissé de commentaire.Natasha M. | Expérience générale
Le client n'a pas laissé de commentaire.Juan G. | Premières impressions
Fast, efficient, and professional. Exceeded my expectations. Special thanks to the owner/manager Ms. Arnold. She is well informed and provided first class customer service.MONICA L. | Premières impressions
Le client n'a pas laissé de commentaire.Snell F. | Expérience générale
Le client n'a pas laissé de commentaire.Deidre H. | Expérience générale
THE PAVEMENTS BETWEEN BUILDINGS NEED TO BE MAITAINED BETTER AND HOLES TO BE FILLEDMilan D. | Expérience générale
I have my date due on January 5th, and I give up my storage unit on January 4th, unfortunately they send me an email tell me I am past due on my payment, I called them back and explained to them don't have a storage, they say they will fix it, 2 weeks past and they called me again telling me you past do, I was really mad at them, she say you tell us, I said I did and I rent a uhaul to get my things out. Just it was awful experience plus there was a big cockroaches in my boxes.Zackaria A. | Expérience générale
Got one of the larges unit in the facility. Air conditioned, but had a regular door to access the unit. I was expecting a garage size door. As a result, we were not able to store certain objects because they could not fir through the door. The largest units on the property should have garage sized doors.Snell F. | Premières impressions
Mrs. Maureen, Mr. Rohan. And Quana were all awesome! Excellent service everytime I rent at this location. They are all the reason why I prefer this location at Nob Hill Rd.Anthony R. | Expérience générale
The truck was all over the place. I did not feel safe driving. It kept pulling to the left I almost hit a curb. We told someone there but unsure if they cared. There was too much heat blowing from the engine inside the driver sideSTEPHANIE C. | Expérience générale
I am still amazed at how awesome this storage is. Highly recommendable.PAMETA C. | Expérience générale
During a worldwide pandemic, once I fell into a low place financially, Uhaul did not give me options to pay what I could or a reduced amount or even an extension. They let me know if I didn't have the full amount, my things would be auctioned. I lost e everything.Nikki M. | Expérience générale
Le client n'a pas laissé de commentaire.Gary D. | Premières impressions
Those people are rude and unprofessional never againCHRISTLENE S. | Expérience générale
First time customer should have more time to code inPATRICK A. | Premières impressions
Le client n'a pas laissé de commentaire.Lowanda M. | Expérience générale
Le client n'a pas laissé de commentaire.Juanita C. | Expérience générale
Le client n'a pas laissé de commentaire.Ralph M. | Expérience générale
Very helpful and nice. Very professional. Will definitely recommend to anyone and everyoneJAMES P. | Premières impressions
S.O.Kevin C. | Expérience générale
Le client n'a pas laissé de commentaire.Milangela A. | Expérience générale
Cherie is by far an excellent representation for the company. She is excellent with customer service. She gave me a wonderful experience with move in. She went above and beyond and made me feel at ease. I would use this location again simply because of her excellent serviceMichelle B. | Online Move In
Le client n'a pas laissé de commentaire.Neyra P. | Premières impressions
There seems to have been something that got into my space as there were papers that were chewed up. Nothing vital, but you should be noted.KEVIN J. | Expérience générale
The nob hill location was Excelente. Manegment & crew . But the UHALL in the 800 number is the worse in comunicación is no goodlionel p. | Premières impressions
the roof above the units is in need of repair.Doreen S. | Premières impressions
Extremely grateful to the entire U-Haul team. My experience was for more than 3 years where they gave me the best attention in addition to the security that they always gave to my belongings. Thank you and I want to wish you many successes and blessingsLuis g. | Expérience générale
Le client n'a pas laissé de commentaire.JUDY M. | Expérience générale
Getting the storage was quick and easy. All of the staff were friendly and very helpfulRosemary B. | Expérience générale
Le client n'a pas laissé de commentaire.Ethel H. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon D. | Expérience générale
Le client n'a pas laissé de commentaire.Sergio C. | Premières impressions
Le client n'a pas laissé de commentaire.ALBERTO V. | Premières impressions
Le client n'a pas laissé de commentaire.Ralph M. | Premières impressions
Le client n'a pas laissé de commentaire.GEOVANNI D. | Expérience générale
Le client n'a pas laissé de commentaire.Sharon D. | Premières impressions
Le client n'a pas laissé de commentaire.Delano G. | Expérience générale
Le client n'a pas laissé de commentaire.HILDEGARD M. | Premières impressions
Ms Maureen smart provided excellent service she was patient, polite and answer all my question she helped me quite a bit today Thank you!PAULA W. | Premières impressions
The manager was very helpful and she made sure everything went smooth throughout the move inJaison L. | Premières impressions
Le client n'a pas laissé de commentaire.Jacqueline d. | Expérience générale
Le client n'a pas laissé de commentaire.Kelly F. | Online Move In
Le client n'a pas laissé de commentaire.Iriah F. | Expérience générale
Le client n'a pas laissé de commentaire.Chris B. | Online Move In
Very clean well kept facility and friendly staff very helpful specially the manager she is great. Thanks you all.JUAN F. | Expérience générale
Le client n'a pas laissé de commentaire.nigel v. | Premières impressions
Great customer service, convenience location. Lowest rate within the area. Totally worth the visit before going somewhere else. Personalized assistance from the owner Josh, manager Cherie and the entire crew. Nothing bad to say from this location. Thank you all.Hugo P. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan A. | Expérience générale
Good place to do business withhenry n. | Premières impressions
Le client n'a pas laissé de commentaire.Fredy S. | Expérience générale
All businesses should take notice of how this specific U-Haul facility is operated from the manager to staff. If there were 10 stars they would get it. I rented a vehicle and was very happy with it. I took advantage of the free one month rental and was not disappointed. The staff was so polite it seemed to exude an air of friendliness even to the customers. Best description...."Wow!"CHRIS A. | Expérience générale
Way over PricedFAX SIGN BANNER INC. R. | Expérience générale
A very clean and well kept place for your storage. The staff in is very helpful and knowledged on their facility.. I would recommend this business to anyone. Well done Uhaul Storage. 珞KATRINA B. | Expérience générale
For someone who was a customer for 14 years your prices were absurd. The fact you kept raising the prices and wouldn't work with me for a lower price shows you don't care about your customers. I am now saving $100 a month moving my storage to a different facility. Will not recommend Uhaul for storage just based on this alone.LEIGH COLLEEN*** G. | Expérience générale
Le client n'a pas laissé de commentaire.Alison W. | Expérience générale
Staff are very polite and helpfull, charismatic and patience, i will recommend this.place for the service .Richard Z. | Premières impressions
Le client n'a pas laissé de commentaire.Carin G. | Premières impressions
The manager Cherie was the absolute best . She took care of me . She was kind and professional at all times . I really appreciated her service .KATHY L. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL B. | Expérience générale
Street aisles between storage rooms are narrow, impeding two trucks to drive side by side.Sergio L. | Expérience générale
cherry the manager was always helpful and very niceKEVIN A. | Expérience générale
A little disappointed after I reserved a climate controlled storage unit and moved all my things in I noticed on my receipt " no climate controlled". When I phoned in and spoke with the rep he stated this storage unit 10 x 10 x 5 does not have any climate controlled. Wish I was told prior to moving my electronics and leather furniture in. I have plans to utilize the unit into August. That's a long time to keep things in this unit.candace a. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT B. | Expérience générale
Le client n'a pas laissé de commentaire.Frederick E. | Premières impressions
Le client n'a pas laissé de commentaire.Jeanne M. | Expérience générale
Le client n'a pas laissé de commentaire.CHRIS A. | Premières impressions
Manager is exceptional. I hope this gets to someone in the company so they can see that she should be an extremely valued employee.Cynthia M. | Expérience générale
Everything went well except I just discovered you continued billing me after I closed the accountlenard p. | Expérience générale
Le client n'a pas laissé de commentaire.Paul L. | Premières impressions
Only problem I found were roaches running out of my storage boxes as I removed them from my storage unit. Had to put bug bombs in the U-Haul truck overnight so as not to transfer any bugs to new localCHRISTOPHER E. | Expérience générale
All personnel is friendly and knowledgeable. They provided all the information I needed for the moving and storage transition. Great service. Thank you!Maria M. | Expérience générale
ExcellentSHERLON W. | Premières impressions
As I was departing from my account, the store personnel was so personal and asked why. He did not have to ask. After I told him I successfully completed my mission, he smiled and said thank.emily h. | Expérience générale
Highly recommended this location for all of your Storage and Moving needs.CHRIS L. | Expérience générale
Everyone made my moving transition very smooth. At this location all personnel is courteous, professional, and friendly. Thank you for all your help and guidance!! Highly recomendable!!!!Maria M. | Premières impressions
Cherie and Ken are both very professional and caring. To the customers. Love this location and will continue to use in the future. Highly recommend for customer service and location.JANICE E. | Expérience générale
I had no issues.LORNA R. | Expérience générale
Extremely friendly and very helpful folksCynthia M. | Premières impressions
ExcelentNidia B. | Expérience générale
very pleasant person.MICHAEL K. | Premières impressions
The staff was very welcoming. Excellent service à la clientèleginalee v. | Premières impressions
Good customer service.Dale K. | Premières impressions
Excellent ServiceReinaldo D. | Expérience générale
Excellent customer service.diana h. | Premières impressions
PRHONDA L. | Expérience générale
Great service! Good experience Everyone very helpful!james h. | Premières impressions
I will definitely recommend it to my friends and familyEfron K. | Expérience générale
All explanation about operation and direction given well donemartin g. | Premières impressions
You got a great bunch of people their excellent serviceKIRK S. | Premières impressions
Not enough service reps avail to handle all the reservations. There were 2 reps available who had to handle EVERYTHING. My morning UHaul Van pickup took 45 minutes. Way too long!!WILLIAM C. | Expérience générale
Very Nice Manger so friendlyKENNY H. | Premières impressions
Staff was always professional and always answered my questions. The place was easy to get in and out of as well. Merci.kyle w. | Expérience générale
Everyone was very helpful and professional. It was first time renting a storage. Everyone was very nice!margret n. | Expérience générale
I enjoyed my experience with uhaul Sunrise, the location was convenient, staff were friendly and helpful, the prices were reasonable.richard w. | Expérience générale
Staff was very helpful and respectful of my time.STEVE T. | Expérience générale
ExcellentVivien S. | Expérience générale
Excellent serviceRICHARD C. | Premières impressions
Everyone was really nice. My only issue is that when I called several times to make sure the storage unit was cancelled I was on hold for a very long time over 20 mins with no one picking up at all.Simon S. | Expérience générale
I never ever found s dolly in the facility to move things in or out. I got a vackache once due my effort to move heavy thinks from the car to the atorage inside of the building. Monthly payments high.juan g. | Expérience générale
Thank u for your love assistance you all have done a great job thankvyouVALRIE F. | Expérience générale
Cherie is a pleasure!TINA L. | Premières impressions
I might have his name wrong but he was super helpful and nice...Rohan? He was working early yesterday morning when we came in (May 13th @ 9am) He was great and took really good care of us!!Simon S. | Premières impressions
Every time I come in everyone is very helpful.ellen m. | Expérience générale
please see other review already sent … A1+++ facility … Cherie, Robert, Ken, Frank … all SO NICE to work with, made me feel welcome and offered me ANY assistance I should need, RECOMMENDED LOCATION!!Daniel F. | Premières impressions
Great servicegeorge k. | Expérience générale
Two associates (owners) for more efficient and timely customer service should be presented at all times. It almostVivien S. | Premières impressions
I’ve been using U-Haul for many years and I never had a problem so far they’ve been good to mePhilippe P. | Expérience générale
prefered customervernon a. | Expérience générale
Friendly and very resourceful staff.WILFRED R. | Premières impressions
I had a great experience at U-hual. Staff was super friendly and helpful. The process for getting a truck and storage unit was easy and simple. Very happy with U-haul.Carlos B. | Premières impressions
Good servicesabina p. | Expérience générale
VeryRinna S. | Premières impressions
My furniture was damaged because of waterTracy T. | Expérience générale
They charged me for gas on top of what they had already charged me. Not happy at all about thatANA MARIA H. | Expérience générale
Very interesting people. Cherie, Rohan and Joshua. Thank you very much for your help.danielle c. | Premières impressions
👍THOMAS R. | Premières impressions
The staff is always friendly. The owner is terrific and always available.LAURA F. | Expérience générale
No commentNETALIA V. | Expérience générale
Took forever to get our unit because of computer problems. Unit we were given already had a lock on it and had to get a new unit. There was only one cart to use in building. Abundant misinformationaudrey L. | Premières impressions
s/oMICHELLE B. | Expérience générale
To all - thank you! All of you are friendly and helpful, and nice to know. I didn't need you much - after all it's storage, lol - but when I did, I got exactly the help I needed.JAMES P. | Expérience générale
Sherry and staff very professional and curichard c. | Expérience générale
I had no problems at all .JAY A. | Expérience générale
Helpful, friendly, and super efficient staff. Clean, secure, and easily accessible storage units. Great location. A+ Thank you!Diane L. | Premières impressions
I love miss Cherie and staffKRISTINO S. | Expérience générale
I told friends about the facility and recommended to use it.nydia v. | Expérience générale
I called the office to set up payment for over due storage. I was told if I pay by a certain date I would be able to save my unit. My unit was sold and my info given to a perfect stranger to inform meTanya J. | Expérience générale
Excellent place for all yours storage needsEFRAIN K. | Expérience générale
Been there for a good while and never had a problem. Great employees and friendly, considerate, helpful.. Sherri took care of my every need. Thank you for everything.patricia l. | Expérience générale
.JOYCE W. | Expérience générale
Great ServiceDaniel V. | Réservation
Very good!!!Jose E C. | Expérience générale
Cherie is so wonderful and helpful. I received excellent service. Merci.jan d. | Réservation
Excellent servicesJudith S. | Expérience générale
The staff was very courteous and Attentive.👏🏾👏🏾👏🏾Claudia R. | Expérience générale
Friendly and accommodating at every level..Louis B. | Expérience générale
Great experience.Wilhelm G. | Expérience générale
Very professionalHAROLD S. | Expérience générale
This is the type of service you pay for!! From the moment I came everyone was so helpful. When I thought I misplaced my unit Saturday everyone jump to help. Thanks gentlemanJONATHAN Z. | Réservation
People I dealt with were excellent caring and patient.jon l. | Réservation
Excellent face to face customer servicealma l. | Réservation
The service is always great at this facility. U Haul might be better off with a rewards program or membership program for ongoing or multi use customers.TIM W. | Expérience générale
Dead roaches in hallway need to be swept out on daily basisWESLEY L. | Expérience générale
Absolutely love the manager and overall had a great experience storing my things.steven f. | Expérience générale
I have used this storage servel times. thanks for your assistance to my needs. God bless you all.Earline S. | Expérience générale
I am a pharmaceutical rep. I use U-haul to store samples/literature.AARON J. | Expérience générale
Everything was excellent and convenient and the staff was always great, friendly and accommodating. If I ever need a storage unit again, I would definitely return with no hesitation. Merci.LAURA G. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Nous offrons la plus grande sélection de l'industrie!