Customer Reviews for U-Haul Moving & Storage of The Emerald Coast

1 005 évaluations

200 Irwin Ave   Fort Walton Beach, FL 32548

(850) 659-6113

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(850) 659-6113

200 Irwin Ave
Fort Walton Beach, FL 32548

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Fast turnaround and friendly staff.

Shana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
3

Very happy with the 200 Irwin Ave and 82 Bailey Dr faclties. What I'm not happy with is...a Uhaul representative contacted me...and offered me a 26 ft truck for the same price as I was paying for my 20 ft truck. Then called 10 minutes later and took it away. Don't care the reason for it.

brian a.  |  Premières impressions 
Évaluation :
5

Uhaul changed my pick up place and when I went there on Saturday the location was closed for vacation. Uhaul then wanted me to go 30 miles out of my way to pick up a trailer. I was able on my own to locate a trailer but then had to pay triple because of the drop off/o e way cost. I was totally ripped off because Uhaul doesn't care about customers only taking reservations. The two local businesses where I picked up and dropped off were terrific but the corporate Uhaul is terrible!

leonidas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley B. 
Évaluation :
5

The truck had some “severe mechanical' issues !! SAFETY is what we strive for !!

Marcia R. 
Évaluation :
5

April and Jenny were both extremely helpful in making sure the rental truck and storage unit were what I need. They made sure it was affordable and that I had everything I need!

CHRISTINA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulene H.  |  Expérience générale 
Évaluation :
1

I had a reservation for 10 am. I was late at 10:50 my truck was given to someone else so I could only have the truck until 630 pm not 24 hours. The air conditioning did not work in the truck. Never using this UHaul franchise again. You do not care about customers at all and it shows.

Jan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
3

After a few months of having my outside unit I found some roaches in my unit. When I notified the office and check on it multiple times no one called me for OVER 2 weeks. The last call I made they said they gave the message to the manager. I decided to go up there and when I spoke with a female rep she stated there's no way bugs could get it. That was clearly not the case because upon inspection of my unit after the conversation there were many holes (openings) from both units on each side of me. I was highly upset because I had to throw away some of my children's belongings because of this issue. And again no one has reached out to me regarding this issue and it's been over 3 months. Another issue is my card stopped working multiple times which was an inconvenience of me having to walk from the gate to the office to get another card.

SHARRON C.  |  Expérience générale 
Évaluation :
5

Too expensive. April was great.

JEROME H.  |  Expérience générale 
Évaluation :
5

Thank tou

Jeduthun M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell W.  |  Expérience générale 
Évaluation :
5

Excellent customer service. Very efficient and smooth operation. Would highly recommend.

MICHAEL T.  |  Premières impressions 
Évaluation :
3

The road/ parking lot in front of building is blocked from reaching both ends. I had to drive on to backstreet to get to location of equipment. Check in kiosk should be moved.

dan G. 
Évaluation :
1

He did not send me a receipt

dat T. 
Évaluation :
5

The guy that checked me in was very knowledgeable and easy to work with.

David H. 
Évaluation :
5

Excellent, thorough and knowledgeable personnel

MARK Z. 
Évaluation :
5

Customer service was excellent and I really enjoyed talking with the staff. Thank you UHaul staff for making my family and I moving experience awesome.

Tieannaca L. 
Évaluation :
5

These people did everything to help me and I would recommend this location to everyone!!!

CLARENCE M. 
Évaluation :
1

I tried to extend my rental and they threatened me and told me I can never rent from uhaul again in my life and kicked my off the property and wouldn't allow me to get my belongings out of the truck. I am also a disabled veteran! I would never treat my customers that way especially when I already paid!

Nicholas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james s.  |  Expérience générale 
Évaluation :
3

I didn't get a receipt. Personnel were very nice. Maybe assure closure of business contract by assuring receipt when saying it will be sent.

LEANNA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCIUS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joacir B. 
Évaluation :
5

Service was excellent

Martha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renita B.  |  Expérience générale 
Évaluation :
2

I had an accident during my move due to the state of the equipment I was rented. A trailer tire caught on fire and it seems the cause was due to poor brakes sticking and causing the wheel to overheat and ignite the tire. I almost lost a brand new 2021 Mustang GT with barely 2 000 miles on it. Thankfully people stopped on the road and helped me get it off before the fire blew out of proportion to the next tire. My wife and I were pretty shaken after the whole incident. Police and people present thought this was due to poor maintenance on the trailer. The personnel at the location moved my reservation from another location to theirs. Personnel were not helpful or ready to help. Personnel were not respectful amongst themselves and would yell at each other, creating an almost hostile atmosphere.

Jaime B. 
Évaluation :
5

Very helpful service and friendly!

ALICIA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gretchen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heath H.  |  Online Move In 
Évaluation :
4

Did not sent a return statement to my email. Also did not credit my card for return one day ear

RONALD R. 
Évaluation :
3

When I ordered a dolly, I get there and no dolly's for months. Thst.was very frustrating when what we were moving had to be taken down stairs, up a slight incline and into the van. If they have been out for months, they should note to any location or the scheduling number that they are we out. I could have brought one. Very upsetting and misled. They were so busy when arriving. They were trying their best to get everyone in and out. Maybe more people first thing in the morning to get people on their way.

Stacie D. 
Évaluation :
5

Nothing!

Wayland K. 
Évaluation :
5

Professional, organized, ready for me, extremely helpful, fast and easy to create the rental agreement!

Maricarmen C. 
Évaluation :
5

Gennie was awesome and made the whole endeavor worth it...deserves a raise

Larry J.  |  Premières impressions 
Évaluation :
1

Rude employee, I had to pay extra for taking the truck to the location where U-Haul needed it, I will not do so again. I have two additional moves to make and doubt that I will rent from U-Haul again.

Danny B. 
Évaluation :
5

Plenty off space to maneuver equipment

Fabricio C. 
Évaluation :
5

Kizzie was amazingly friendly, knowledgeable and prompt! So happy to have her deliver and retrieve your boxes and she was very careful with our yard.

Jessica R. 
Évaluation :
5

This uhaul location has the most helpful and nicest staff I have ever dealt with. What a fabulous group of caring and people that go out of their way to make your life easier. We are also renting a storage facility from this location. I can't say enough nice things about this staff!!!!

Michael B. 
Évaluation :
3

to begin with they forgot to unlock the door me and another customer waited outside for 10 minutes finaly the other customer was able to contact someone to get them to let us in. secondly when I reserved the truck they didn,t tell me you had to have a smart phone with web access to send a photo of your liscense. thirdly they gave me a truck that was almost out of fuel,,and last but not least the seat would not adjust

wayne P. 
Évaluation :
5

I have consistently had a great experience with Uboxes!

Katherine K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
4

Nice place. Just the staff has way to much going on to

Stephen R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George R. 
Évaluation :
5

The team was amazing very quick to help out and just overall friendly

MARC C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
5

It was as I expected, no problem with the move in, the rental and the staff is very friendly and informative. In short on top of their game!

william a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley Y. 
Évaluation :
4

Personnel at the rental location were very polite and helpful. However, having the long trailers (6x12 open) positioned near the entrance to the property is a potential problem. Eglin Parkway is a very busy 6-lane highway. When hooking up to a 6 x 12 open trailer recently (7/21/22) my tow vehicle was directly in the entrance lane to the U-haul location and less than 60 feet off the very busy street. Two vehicles which exited the street into the U-Haul location had to steer around my truck as soon as they entered the property, as my truck was perpendicular across the entry-way while the attendant was hooking up the 6 x 12 trailer.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberlee L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria T.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and respectful. I will definitely be using them again!

Monica C. 
Évaluation :
5

The only comment I would have is it would be great if you could offer a short term option for RV spaces, I was travelling on vacation and only needed the boat parking for a week although had to pay for an entire month. Being in a tourist area with most hotels not allowing boat parking left me with no other choices after the marinas filled up.

ZACHARY P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
3

It was adequate for what I needed.

Eric C. 
Évaluation :
4

Allow the drive through for drop off and access to areas of storage. Currently anyone is prohibited from driving through the lot, you will have to figure out how to get around the back of the building to go from the office to the storage area.

Ken K. 
Évaluation :
5

The staff was great despite being under-staffed and overworked.

Abraham R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara L. 
Évaluation :
1

Verification process and final bill was altered after leaving drop off of truck. I summited a dispute to credit card company. I plan on notifying BBB to lodge a complaint regarding the entire process from pickup to drop off of truck. No customer support.

michael D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Very knowledgeable, professional, friendly and helpful staff!

Mary D. 
Évaluation :
1

I'm waiting for receipt, no one checked the vehicle upon return. Put more gas in then was in when I got it. Still was charged full amount.

Aileene M. 
Évaluation :
5

It was worth driving a little further to get to a dedicated U-Haul store with quality staff, guaranteed availability (by using app to reserve in advance), and clean / organized /easy to access inventory on a paved lot. 5*

Kenneth P. 
Évaluation :
5

Absolutely nothing- customer service was incredible and the staff was amazing! ❤️

BARRY M. 
Évaluation :
4

Had difficulty finding the office entrance.

Milton M. 
Évaluation :
2

The associate pointed me in the direction of where to find my vehicle for online pickup. but it was the complete opposite direction of where my actual vehicle was. And it was RAINING, so i walked around the lot in the rain looking for the truck in an area where it wasn't located. There were only 2 employees working and they were both helping the same customer outside. So i had to go outside, again in the rain, to ask them to help me. Once inside, the associate was very friendly, but i feel the online pickup is a joke since i has to go inside and wait on them anyway

Heather S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan L. 
Évaluation :
5

April and staff are the best in the business. The are quick and try to really meet the specific moving needs you have. I have never been disappointed and have used her for the last 3 years. We use these truck on a monthly basis and the service is always at the highest level. We needed to rent 5 26 foot trucks recently. She had them onsite the week before we needed them. She had all of the documentation ready to go early. She encouraged us to get all of our driver license info in early. On the day of the rental it worked like clockwork. I personally love this place. Also, the trucks were new and clean. No issues whatsoever. Thanks April.

Tom B. 
Évaluation :
5

April Always takes does an amazing Job for us. She and her staff are friendly and efficient. We have used April over the last three years on a monthly basis and she has always treated us in a professional manner. I highly recommend this place.

Tom B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLANDA D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
4

Need to process final payment after return more quickly

Russell B. 
Évaluation :
5

So thankful for this location and their willingness to help. I was successfully able to get a storage unit that same day. Last minute accommodations are very appreciated!! Will definitely be using U-Haul in the long run for all my business and personal endeavors. Thank you for a wonderful experience! And Sunny was so sweet!!

Veronika B.  |  Premières impressions 
Évaluation :
5

Good morning, First the service was awesome! Miss April and her staff had everything ready, for us when we arrived. All of the truck were easy to find. I do have to say, I will being wanting Pyroshows to rent all of our trucks from Uhaul in the future. We rent in some location over 75-100 until over the 4th. We have locations in Tennessee, Alabama, Texas and Florida. From what I was told from my leadership that everyone was happy with the service that Uhaul provided. I hope that who ever reads my comments reach's out to Miss April and Miss Ginny, thank them properly once again they were very very organized. Every request was met in a professional way! Buddy Carter Manger Pyroshows North west Florida 850-685-5724

Pyro shows H. 
Évaluation :
5

April was extremely helpful in helping secure my storage unit!

rick W.  |  Expérience générale 
Évaluation :
5

This isn't about the site itself. I had requested help to unload the trick at my residence with Moving Help.com through the Ujaul website. 45 minutes after they were supposed to dhow up, I get a phone call from one of the people asking me if o needed the trick unloaded today and told me that were out of town and out of state and couldnt do it. I ended unloading the truck myself. I was told these people would be there and then they didnt show up.

Darrin H. 
Évaluation :
4

One suggestion- you need to put up Directory of the storage unit. It was very difficult trying to find my unit. Walked for miles trying to find it.

Russell B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DAVID G.  |  Premières impressions 
Évaluation :
5

Have no comment at this time

PAMELA G.  |  Premières impressions 
Évaluation :
4

The only issue I had was the key cards never worked.

Lesia R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cliff J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

grace p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabrielle M. 
Évaluation :
4

The office hours needs to be earlier than 10 a.m. The price for the Self-Storage was good. The employees were helpful. Merci.

ERIC B.  |  Premières impressions 
Évaluation :
5

April did an excellent job of describing the storage facility and the rental process. She and Pat helped us find two units that were exactly what we needed. Corte and his team did a great job of moving our belongings from the storage facility we were using to the U-Haul storage facility. They worked hard continuously until the move was completed. The moving cost was very reasonable.

Judy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
5

Very friendly and helpful!

STEPHEN C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth J. 
Évaluation :
5

Rj was such an amazing help for us at these hard times for me and my daughter he made our night from being so kind and generous.

MARI R.  |  Premières impressions 
Évaluation :
4

I would like to recognize April for the excellent service she provided during my recent rental.

David P. 
Évaluation :
5

Very nice and courteous

gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Drop off was faster and easy..guy very helpfull

Luis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER S.  |  Expérience générale 
Évaluation :
5

Absolutely flawless drop-off which I am very grateful for. Moving is stressful! Merci.

Denise G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace P. 
Évaluation :
5

I found the staff to be super professional and extremely nice!! Prices are affordable and pick up was easy as well as drop off. Everyone there was so nice. We will definitely use them again!!

Eliana C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad P. 
Évaluation :
5

This is a great location to use even if you have to drive by a few others to get to them .. They were very helpful and knowledgeable and when I needed a new ball size and my light plug in adapter was missing they didn't get frustrated. The person helping me went in got what I needed and put it on for me with a smile on her face.. highly recommend

lisa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS H.  |  Premières impressions 
Évaluation :
5

This is the first time I rented a U-Box container and it mad my move extremely easy. Both the woman and the man that dropped of my container were very helpful, professional and friendly. This is an excellent service and I will use it again if I need it or recommend it to a friend.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

This location was very helpful

Angel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas E. 
Évaluation :
5

Nothing, the staff are outstanding and the store and grounds were very tidy and organized.

laura T. 
Évaluation :
5

Staff very helpful and courteous. Jen is very good in her position. April very proactive with the lock not properly installed on storage unit. Kudos to all!

Don B.  |  Premières impressions 
Évaluation :
5

Great job

Brian A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

veronica B.  |  Expérience générale 
Évaluation :
5

Great staff and customer service ...Highly recommended

IAN B.  |  Expérience générale 
Évaluation :
5

The people who work there are great. They're fast friendly helpful got a smile on their face. I appreciate people willing to help.

james f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S.  |  Expérience générale 
Évaluation :
5

Customer service was great, I really appreciated the last min help!

Rachel M.  |  Online Move In 
Évaluation :
1

Poor mangement staff is two faced and goes behind your back lied about things to make themselves look better would not recommend this location to anyone referring all my friends to another storage facility they don't know how to treat customers

jim r.  |  Expérience générale 
Évaluation :
5

Staff was friendly, helpful and went above and beyond expectations.

DONNA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE G.  |  Premières impressions 
Évaluation :
5

Great front counter person. She was very helpful and patient. Also she is a great multi tasker

DICK L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L.  |  Expérience générale 
Évaluation :
5

A bit of a cluster in parking areas due to barricades. Understandably (kind of), due to remodel still going on. However, still should be a straightaway through parking lot.

john m.  |  Premières impressions 
Évaluation :
5

Nice staff, pay them good, so they will stay.

james c.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff!! Thank you

Toni W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Istven T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES W.  |  Expérience générale 
Évaluation :
5

By far the best Uhaul experience I ever had and I have used uhaul at least 5 others in the past

Brian C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edna G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VONDELL S.  |  Premières impressions 
Évaluation :
5

The only negative comment I have is, when I was unloading, a group of people were loading/or unloading, their belongings, and they had numerous children (5-8) playing and running around the inside dock/unloading area. I would have reported the matter, but it looked like office staff were busy dealing with a law enforcement matter (2/19/2022). I think maybe the staff might have seen this otherwise. I should have just reported it. Anway, the staff were great, and the facility is awesome.

GARY G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Premières impressions 
Évaluation :
4

Great new storage units! They feel secure and clean. I wish it was a little bit easier to get in touch with the office but typically there is not any issues. They are just busy.

madison l.  |  Expérience générale 
Évaluation :
4

April was very helpful when I arrived setting up storage lockers and checking in the truck. Had a bit of an issue with assistants prior when trying to reserve a locker. Had to keep on explaining what I needed and verifying the reservation for storage locker over the course of one week.

Roy Y.  |  Premières impressions 
Évaluation :
5

April is great!!!

Natasha A.  |  Premières impressions 
Évaluation :
4

I wish I could have spoken to the facility when I phoned. I phoned the local number 3 different days and never got to speak to the office. I was informed on my third phone call to cancel my unit after I had vacanted and cleaned it, that I had paperwork I should have completed, I told that caller that the information was 3 days too late. As I had already returned to Central Florida. But I was suppose to complete the paperwork to cancel my unit. I had an absolutely wonderful experience with UHaul except for not being able to cancel my unit over the phone by speaking directly to the local office and receiving that information in a timely manner.

Denise T.  |  Expérience générale 
Évaluation :
5

It’s a really great facility and security was awesome.

Debbie T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

diane i.  |  Expérience générale 
Évaluation :
3

On of the main reasons I used this was because of the military discount offered to me when I first moved in only to have it removed after two months without warning.

jessie k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ian b.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

harry a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUCK M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DILLONRAY C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Allison G.  |  Premières impressions 
Évaluation :
4

April was very informative and friendly.

Kathleen K.  |  Premières impressions 
Évaluation :
5

April and Jenny were awesome after a long 4 days of moving

Lance I.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keri A.  |  Expérience générale 
Évaluation :
5

April the manager was very polite and helpful. She was also very excited to help us with all questions that we had.

Wade R.  |  Expérience générale 
Évaluation :
5

Great staff, nice clean storage units

Jen F.  |  Expérience générale 
Évaluation :
5

Top ratings to April Audet, Mgr, especially for her extraordinary efficiency and endeavors to assist us in every way to help us economize our time and resources. It's rare to find such great customer service. Clean facility.

Ann L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON R.  |  Expérience générale 
Évaluation :
3

The staff was very helpful and friendly. Unfortunately, the experience turned distressing when we went to drop off our items to the outside storage shed and the storage shed was locked with a Uhaul lock although we purchased a lock. We were informed by the facility staff a week before and again on Saturday that we could rent the moving trailer and the outside storage unit. We informed that we would be dropping off the same time that we rented, which was 6:45 p.m. However, when we arrived at about 5 p.m. no one was at the facility, which was fine but the storage unit was locked. We count not unload our items. There was not an emergency number for us to reach anyone after hours. We received an answering service with a friendly person named Lindsay. The issue was shared with Lindsay. She was incredibly understanding and helpful. Tomorrow, I will have to go to the store when they open up at 7 a.m. before my work day begins and hope that someone will be there to help me unload the trailer given the storage is for my 80 y/o mom's things. The rating would be an excellent had it not been for the storage shed being locked when we were told that we could drop off our items after 5 p.m. on Sunday and that we were not able to contact anyone after hours for emergency assistance. I would like an opportunity to submit a higher rating and review when this issue is successfully addressed. For now, our items are sitting in the Uhaul mobile storage truck in front of the exterior storage unit that we rented. Sigh ...

elizabeth m.  |  Premières impressions 
Évaluation :
5

The staff were the best of anywhere! Always helpful and would stop ehat they were doing and give you their undivided attention. I always felt welcome whenever I would go into the office.

RaeDel S.  |  Expérience générale 
Évaluation :
3

I moved out last month this is not valid I was nit charged right

kiera f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda w.  |  Premières impressions 
Évaluation :
5

The associate who helped me was very pleasant, informative and professional.

Casey T.  |  Premières impressions 
Évaluation :
5

Taylor was great!!! My hero!!!

Sue Ellen B.  |  Premières impressions 
Évaluation :
5

Great place to rent a truck and storage. Great knowledgeable staff! Will definitely do more business with them! Wouldn't go anywhere else!

Windham P.  |  Expérience générale 
Évaluation :
5

April was amazingly competent and a dream to conduct business with. Highest marks because of her

Jeffrey C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G.  |  Premières impressions 
Évaluation :
5

Merci

DANIEL C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W.  |  Premières impressions 
Évaluation :
5

Staff was always friendly. Hallways were always clean and clutter free.

Raymond T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elvis s.  |  Expérience générale 
Évaluation :
5

Personnel amical

DAVID M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pattrick o.  |  Expérience générale 
Évaluation :
5

Very Professional, friendly and very helpful in situations to kept you be a customer

BRENDA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott e.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristine L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE LEE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter D.  |  Premières impressions 
Évaluation :
5

GREAT EXPERIENCE FROM DAY ONE TO THE END!!!! Mrs. April and staff have been nothing but helpful, happy, " can do attitude ", provided useful info on movers / locksmith, tape/boxes etc…. Just on top professionally every time!!!!! KUDOS

LUCILLE H.  |  Expérience générale 
Évaluation :
5

Staff friendly and professional. Wouldn't go any were else!

Windham P.  |  Premières impressions 
Évaluation :
4

I was quoted $780 for my last 20ft truck rental. They did not have a 20ft and offered a 27 at no extra charge but they charged me $1000 instead. This was a bait and switch at the counter. This is a terrible business practice. Not to mention the car transport had a re tread on it that blew less than an hour into the trip.

Ronald C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ed b.  |  Premières impressions 
Évaluation :
5

By far one if the most friendly helpful staff and companies in both locations I have ever met.will always be a loyal u-haul customer. April is always a pleasure .

LAVANTE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lila C.  |  Expérience générale 
Évaluation :
5

Both ladies who helped me were great! Thank you for an easy and comfortable experience!

DESEREE Z.  |  Premières impressions 
Évaluation :
5

Beautiful &clean facility with very easy access.

Kenneth S.  |  Premières impressions 
Évaluation :
5

Everyone is extremely nice and wants to actually help you. No one there is related but feels like they have known each other their whole lives. Really enjoyed my experience here.

Christian L.  |  Premières impressions 
Évaluation :
5

April was amazing

Terry M.  |  Premières impressions 
Évaluation :
5

The manager was great helping us deal with an issue

JOHN C.  |  Expérience générale 
Évaluation :
4

April and the supporting staff have amazing customer service skills. I am a long time customer and to see the same faces reassures me that the work environment is pleasant although perhaps stressful at times they never let it show. The low employee turnover rate is a sure sign of good management and careeer minded workers who want something about of life.

ERIC P.  |  Expérience générale 
Évaluation :
5

So far so good. Move was local from another storage facility. Loading and unloading covered was a BIG deal. Helpful folks and so far I am living the security here at this place. Guess time till tell if they can keep it up.

lisa m.  |  Premières impressions 
Évaluation :
5

service was great

EDWARD G.  |  Premières impressions 
Évaluation :
5

The young man who checked us in was very helpful and accommodating.

Nicole D.  |  Premières impressions 
Évaluation :
5

Vanessa was friendly knowledgeable and professional I really felt comfortable with the whole experience and she was very helpful getting me the right unit for my needs I would definitely recommend UHAUL to someone else. Clean and safe environment Melanie

Melanie S.  |  Premières impressions 
Évaluation :
3

I thought that u-haul should have given me a bundle price for two units..: $$$ costing me more money. When they didn't have the next size up. I was told that they didn't power to do anything like that.

ricky m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanquer D.  |