April did an excellent job of describing the storage facility and the rental process. She and Pat helped us find two units that were exactly what we needed. Corte and his team did a great job of moving our belongings from the storage facility we were using to the U-Haul storage facility. They worked hard continuously until the move was completed. The moving cost was very reasonable.Judy D. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of The Emerald Coast
Pour nous contacter
Fort Walton Beach, FL 32548
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Susan M.
Very friendly and helpful!STEPHEN C. | Premières impressions
Le client n'a pas laissé de commentaire.Paul L.
Le client n'a pas laissé de commentaire.Jay J.
Le client n'a pas laissé de commentaire.Kenneth J.
Rj was such an amazing help for us at these hard times for me and my daughter he made our night from being so kind and generous.MARI R. | Premières impressions
I would like to recognize April for the excellent service she provided during my recent rental.David P.
Very nice and courteousgary R.
Le client n'a pas laissé de commentaire.John G.
Drop off was faster and easy..guy very helpfullLuis V.
Le client n'a pas laissé de commentaire.HEATHER S. | Expérience générale
Absolutely flawless drop-off which I am very grateful for. Moving is stressful! Merci.Denise G.
Le client n'a pas laissé de commentaire.RONNIE E.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.Candace P.
I found the staff to be super professional and extremely nice!! Prices are affordable and pick up was easy as well as drop off. Everyone there was so nice. We will definitely use them again!!Eliana C.
Le client n'a pas laissé de commentaire.Chad P.
This is a great location to use even if you have to drive by a few others to get to them .. They were very helpful and knowledgeable and when I needed a new ball size and my light plug in adapter was missing they didn't get frustrated. The person helping me went in got what I needed and put it on for me with a smile on her face.. highly recommendlisa G.
Le client n'a pas laissé de commentaire.DOUGLAS H. | Premières impressions
This is the first time I rented a U-Box container and it mad my move extremely easy. Both the woman and the man that dropped of my container were very helpful, professional and friendly. This is an excellent service and I will use it again if I need it or recommend it to a friend.William H.
Le client n'a pas laissé de commentaire.David S.
This location was very helpfulAngel V.
Le client n'a pas laissé de commentaire.deborah V.
Le client n'a pas laissé de commentaire.Thomas E.
Nothing, the staff are outstanding and the store and grounds were very tidy and organized.laura T.
I had the worse experience ever with this location. I went from paying 65 for a rental to being charged 250 pretty much due to over sleeping and I had to extend my rental. The lady that rented me the truck had the worse attitude. She stated that I needed to take my stuff out the truck now and return that truck immediately cus she has another family waiting for it. She proceeded to call me a liar saying I gave her the wrong # that belonged to my son. She hung up on me then charged my debit card with all kinds of fees that I have no clue to what I'm paying for.. the lady was very rude as heck I will never rent from that location ever again. She doesn't need to be working in customer service at all. I'm very upset how she handled me.Lorine E.
The local auto transport trailer needed the strap wraychets replaced, although they were operational.JOSE L.
Le client n'a pas laissé de commentaire.ulysses M.
Nothing they were awesome!!!Jacob D.
Le client n'a pas laissé de commentaire.Alejandro M.
They were very helpful and professional. Thank you for your help!Donna P.
This review doesn't address the fact that my reservation was for a location a half mile from where I was but U-Haul moved my reservation to a location 15 miles away. When I called the original location they stated that they never had the trailer I rented. Why was I not made aware of this until the day I was to pick up the trailer?Jackie S.
Le client n'a pas laissé de commentaire.John B.
We did not receive final receipt in email but other than that everything was perfect, thank you.Derek C.
Le client n'a pas laissé de commentaire.Clarence R.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Nancy W.
The added a 2nd charge to our credit card..THIS IS NOT PROFESSIONAL/ I WILL BE CONTACTIMG MY CREDOT CARD.Ronnie V.
This location, I have been there 4 time in the past 6 months, always has very professional and polite employees who are very helpful.Maricarmen C.
Le client n'a pas laissé de commentaire.Thomas E.
Le client n'a pas laissé de commentaire.Karen D.
Sales rep couldn't confirm online reservation. Sales rep didn't know what cars were available despite the keys hanging right behind him. Sales rep did not know how to issue $50 reservation guarantee and instead tried to find a vehicle so that they wouldn't have to talk to the manager. Sales rep did not offer to help or suggest to customer to inspect vehicle for damage. No staff had previously inspected the vehicle for damage to put on clear X stickers.Justin W.
Le client n'a pas laissé de commentaire.Thomas W.
Le client n'a pas laissé de commentaire.steve G.
I was very unhappy with the first drop off location I was directed to by a uhaul text to Commanders Mini Storage 16078 Highway 20, Niceville , FL. When I arrived to drop the owner told me rather rudely to leave and take the truck elsewhere as he said he had no room, but I had already easily parked the truck on his property. I then had to drive another 45 minutes to the Fort Walton location. The Niceville uhaul operator should be removed. Extremely rude!Brian F.
Le client n'a pas laissé de commentaire.Glenn E.
It's a huge lot bc it also has storage inside and out but it's has no straight forward signs nor were we given the location of the drop box itself on the lot so we literally had to go look around and this place is so huge it's kind of hidden and it is on the side of the building where you can't actually drive to bc they have it blocked with large cement bumpers. It is clearly a well kept very large property but they need to have the drop box at the front of the building or more than one and put another on the opposite end .Keinah S.
Great experience all way aroundScott R.
Le client n'a pas laissé de commentaire.Amaral N.
Le client n'a pas laissé de commentaire.Leonardo D.
The customer service at the Irwin location is phenomenal! Every single time I go they are wonderful and helpful in every way they can help! Thank y'all for everything always!!!Catherine C.
They were super!Deborah C.
Le client n'a pas laissé de commentaire.Darren W.
Le client n'a pas laissé de commentaire.Ray C.
Le client n'a pas laissé de commentaire.AARON D.
Fast checkout, friendly service and reasonable prices . Overall very satisfied.THOMAS B.
Le client n'a pas laissé de commentaire.Junkyard D.
Le client n'a pas laissé de commentaire.Tom S.
Le client n'a pas laissé de commentaire.Ray C.
Le client n'a pas laissé de commentaire.PAUL N.
Le client n'a pas laissé de commentaire.Aaron S.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Suzanne C.
Le client n'a pas laissé de commentaire.Adam S.
Le client n'a pas laissé de commentaire.Mike H.
Good job !!!James H.
Went in last minute needed truck and storage unit. The lady that serviced me was top notch and fast service.Nicole R.
Le client n'a pas laissé de commentaire.Kristin S.
Le client n'a pas laissé de commentaire.Joe A.
Nothing at all you guys was excellentrhonda J.
Every aspect was courteous & professionalRONALD C.
Le client n'a pas laissé de commentaire.Scott W.
Le client n'a pas laissé de commentaire.Debra M.
Le client n'a pas laissé de commentaire.Rob L.
Le client n'a pas laissé de commentaire.Lisa M.
Le client n'a pas laissé de commentaire.Jazmyn J.
That is the best run and most professional rental agency I've ever been a client of, rental car agencies included. Thanks for a really easy experience!Donald B.
Maybe send me to the right location next time.Amanda B.
Le client n'a pas laissé de commentaire.Kari H.
Le client n'a pas laissé de commentaire.doughlas Q.
Le client n'a pas laissé de commentaire.robert M.
Service was very good both of to pick up and the drop off both of these people were very kind and very helpful thanks for the opportunity to express these thoughtsClay H.
1, Your chart to guess the amount of fuel you need to add is low by 4 gallons. I would adjust that or only charge what the current rate is at the station adjacent to the store. 2. The truck smelled like cigarette smoke, but it was clean. 3. Have a way at the store to scan a drivers license. I don't want to give Uhaul access to my phone camera.Deric J.
I paid 690 to rent the truck and had to keep it for an extra 7 days at 40 dollars a day which was 280 and had to pay an extra 25 for cleaning fee and an extra 23 for fuel and it was already full!!!!!Meredith C.
Le client n'a pas laissé de commentaire.Jeremiah P.
Le client n'a pas laissé de commentaire.George T.
Large facility. Easy drop off. Great attendant.Robert K.
Le client n'a pas laissé de commentaire.Michael M.
frienldy and helpful - answered all my qustionsjeffrey S.
Let me start off by saying find a new manager, I had the privilege of working with two gentlemen cannot remember their names but I promise you they remember me. No lunches were taken you have an employee missing family time cause said manager shows up to work for only 20mins to help â€œcloseâ€ as a manager myself that's not acceptable and for her to have a rather puzzled look on her face for treating said employees better than she does is quite interesting. I am grateful they gave up their family time and managed to be so kind and fun to work with. But despite her they deserve all 10s and a well deserved raiseâ€¦Marena S.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.tracy L.
Le client n'a pas laissé de commentaire.FREDRICK R.
Le client n'a pas laissé de commentaire.Larry P.
Le client n'a pas laissé de commentaire.Kevin S.
Staff very helpful and courteous. Jen is very good in her position. April very proactive with the lock not properly installed on storage unit. Kudos to all!Don B. | Premières impressions
Very prompt and professional serviceDANIEL W.
Very professional outfit. Easy drop off, great experience start to finish. Thank you to both locations.Ty R.
Great jobBrian A. | Premières impressions
If it wasn't for the people that ran this I would have had no idea how to fix the issue with the gas and they were very attentive and jumped around on the u-haul and cleaned it up once I was done and helping out with a bunch of things that the other u-haul rental place completely forgotBrian A.
Le client n'a pas laissé de commentaire.Don B.
Le client n'a pas laissé de commentaire.mayela A.
The staff is superb, friendly, and knowledgeable. I don't know how you could do it any better!Richard F.
Le client n'a pas laissé de commentaire.veronica B. | Expérience générale
Great staff and customer service ...Highly recommendedIAN B. | Expérience générale
Did everything great alot of good workers everybody was really respectfulJason M.
Le client n'a pas laissé de commentaire.Linda S H.
The people who work there are great. They're fast friendly helpful got a smile on their face. I appreciate people willing to help.james f. | Premières impressions
Le client n'a pas laissé de commentaire.Larry S. | Expérience générale
Customer service was great, I really appreciated the last min help!Rachel M. | Online Move In
Poor mangement staff is two faced and goes behind your back lied about things to make themselves look better would not recommend this location to anyone referring all my friends to another storage facility they don't know how to treat customersjim r. | Expérience générale
Staff was friendly, helpful and went above and beyond expectations.DONNA H. | Premières impressions
Le client n'a pas laissé de commentaire.GEORGE G. | Premières impressions
Great front counter person. She was very helpful and patient. Also she is a great multi taskerDICK L. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL L. | Expérience générale
A bit of a cluster in parking areas due to barricades. Understandably (kind of), due to remodel still going on. However, still should be a straightaway through parking lot.john m. | Premières impressions
Nice staff, pay them good, so they will stay.james c. | Premières impressions
Very friendly and helpful staff!! Thank youToni W. | Expérience générale
Le client n'a pas laissé de commentaire.JENNIFER L. | Premières impressions
Le client n'a pas laissé de commentaire.Istven T. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES W. | Expérience générale
By far the best Uhaul experience I ever had and I have used uhaul at least 5 others in the pastBrian C. | Premières impressions
Le client n'a pas laissé de commentaire.ANGELA B. | Expérience générale
Le client n'a pas laissé de commentaire.JEROME H. | Premières impressions
Le client n'a pas laissé de commentaire.robert m. | Expérience générale
Le client n'a pas laissé de commentaire.Edna G. | Premières impressions
Le client n'a pas laissé de commentaire.Steve B. | Premières impressions
Le client n'a pas laissé de commentaire.VONDELL S. | Premières impressions
The only negative comment I have is, when I was unloading, a group of people were loading/or unloading, their belongings, and they had numerous children (5-8) playing and running around the inside dock/unloading area. I would have reported the matter, but it looked like office staff were busy dealing with a law enforcement matter (2/19/2022). I think maybe the staff might have seen this otherwise. I should have just reported it. Anway, the staff were great, and the facility is awesome.GARY G. | Premières impressions
Le client n'a pas laissé de commentaire.David M. | Premières impressions
Great new storage units! They feel secure and clean. I wish it was a little bit easier to get in touch with the office but typically there is not any issues. They are just busy.madison l. | Expérience générale
April was very helpful when I arrived setting up storage lockers and checking in the truck. Had a bit of an issue with assistants prior when trying to reserve a locker. Had to keep on explaining what I needed and verifying the reservation for storage locker over the course of one week.Roy Y. | Premières impressions
April is great!!!Natasha A. | Premières impressions
I wish I could have spoken to the facility when I phoned. I phoned the local number 3 different days and never got to speak to the office. I was informed on my third phone call to cancel my unit after I had vacanted and cleaned it, that I had paperwork I should have completed, I told that caller that the information was 3 days too late. As I had already returned to Central Florida. But I was suppose to complete the paperwork to cancel my unit. I had an absolutely wonderful experience with UHaul except for not being able to cancel my unit over the phone by speaking directly to the local office and receiving that information in a timely manner.Denise T. | Expérience générale
It’s a really great facility and security was awesome.Debbie T. | Expérience générale
Le client n'a pas laissé de commentaire.diane i. | Expérience générale
On of the main reasons I used this was because of the military discount offered to me when I first moved in only to have it removed after two months without warning.jessie k. | Expérience générale
Le client n'a pas laissé de commentaire.ian b. | Online Move In
Le client n'a pas laissé de commentaire.harry a. | Expérience générale
Le client n'a pas laissé de commentaire.CHUCK M. | Expérience générale
Le client n'a pas laissé de commentaire.April B. | Premières impressions
Le client n'a pas laissé de commentaire.DILLONRAY C. | Premières impressions
Le client n'a pas laissé de commentaire.Allison G. | Premières impressions
April was very informative and friendly.Kathleen K. | Premières impressions
April and Jenny were awesome after a long 4 days of movingLance I. | Premières impressions
Le client n'a pas laissé de commentaire.Anne P. | Premières impressions
Le client n'a pas laissé de commentaire.Keri A. | Expérience générale
April the manager was very polite and helpful. She was also very excited to help us with all questions that we had.Wade R. | Expérience générale
Great staff, nice clean storage unitsJen F. | Expérience générale
Top ratings to April Audet, Mgr, especially for her extraordinary efficiency and endeavors to assist us in every way to help us economize our time and resources. It's rare to find such great customer service. Clean facility.Ann L. | Premières impressions
Le client n'a pas laissé de commentaire.Morgan A. | Online Move In
Le client n'a pas laissé de commentaire.james s. | Premières impressions
Le client n'a pas laissé de commentaire.JASON R. | Expérience générale
The staff was very helpful and friendly. Unfortunately, the experience turned distressing when we went to drop off our items to the outside storage shed and the storage shed was locked with a Uhaul lock although we purchased a lock. We were informed by the facility staff a week before and again on Saturday that we could rent the moving trailer and the outside storage unit. We informed that we would be dropping off the same time that we rented, which was 6:45 p.m. However, when we arrived at about 5 p.m. no one was at the facility, which was fine but the storage unit was locked. We count not unload our items. There was not an emergency number for us to reach anyone after hours. We received an answering service with a friendly person named Lindsay. The issue was shared with Lindsay. She was incredibly understanding and helpful. Tomorrow, I will have to go to the store when they open up at 7 a.m. before my work day begins and hope that someone will be there to help me unload the trailer given the storage is for my 80 y/o mom's things. The rating would be an excellent had it not been for the storage shed being locked when we were told that we could drop off our items after 5 p.m. on Sunday and that we were not able to contact anyone after hours for emergency assistance. I would like an opportunity to submit a higher rating and review when this issue is successfully addressed. For now, our items are sitting in the Uhaul mobile storage truck in front of the exterior storage unit that we rented. Sigh ...elizabeth m. | Premières impressions
The staff were the best of anywhere! Always helpful and would stop ehat they were doing and give you their undivided attention. I always felt welcome whenever I would go into the office.RaeDel S. | Expérience générale
I moved out last month this is not valid I was nit charged rightkiera f. | Expérience générale
Le client n'a pas laissé de commentaire.yolanda w. | Premières impressions
The associate who helped me was very pleasant, informative and professional.Casey T. | Premières impressions
Taylor was great!!! My hero!!!Sue Ellen B. | Premières impressions
Great place to rent a truck and storage. Great knowledgeable staff! Will definitely do more business with them! Wouldn't go anywhere else!Windham P. | Expérience générale
April was amazingly competent and a dream to conduct business with. Highest marks because of herJeffrey C. | Premières impressions
Le client n'a pas laissé de commentaire.Michael G. | Premières impressions
MerciDANIEL C. | Expérience générale
Le client n'a pas laissé de commentaire.BRANDON J. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELE W. | Expérience générale
Le client n'a pas laissé de commentaire.James W. | Premières impressions
Staff was always friendly. Hallways were always clean and clutter free.Raymond T. | Expérience générale
Le client n'a pas laissé de commentaire.elvis s. | Expérience générale
Personnel amicalDAVID M. | Premières impressions
Le client n'a pas laissé de commentaire.pattrick o. | Expérience générale
Very Professional, friendly and very helpful in situations to kept you be a customerBRENDA B. | Expérience générale
Le client n'a pas laissé de commentaire.scott e. | Expérience générale
Le client n'a pas laissé de commentaire.Kristine L. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHANIE LEE R. | Premières impressions
Le client n'a pas laissé de commentaire.Peter D. | Premières impressions
GREAT EXPERIENCE FROM DAY ONE TO THE END!!!! Mrs. April and staff have been nothing but helpful, happy, " can do attitude ", provided useful info on movers / locksmith, tape/boxes etc…. Just on top professionally every time!!!!! KUDOSLUCILLE H. | Expérience générale
Staff friendly and professional. Wouldn't go any were else!Windham P. | Premières impressions
I was quoted $780 for my last 20ft truck rental. They did not have a 20ft and offered a 27 at no extra charge but they charged me $1000 instead. This was a bait and switch at the counter. This is a terrible business practice. Not to mention the car transport had a re tread on it that blew less than an hour into the trip.Ronald C. | Expérience générale
Le client n'a pas laissé de commentaire.ed b. | Premières impressions
By far one if the most friendly helpful staff and companies in both locations I have ever met.will always be a loyal u-haul customer. April is always a pleasure .LAVANTE H. | Expérience générale
Le client n'a pas laissé de commentaire.Lila C. | Expérience générale
Both ladies who helped me were great! Thank you for an easy and comfortable experience!DESEREE Z. | Premières impressions
Beautiful &clean facility with very easy access.Kenneth S. | Premières impressions
Everyone is extremely nice and wants to actually help you. No one there is related but feels like they have known each other their whole lives. Really enjoyed my experience here.Christian L. | Premières impressions
April was amazingTerry M. | Premières impressions
The manager was great helping us deal with an issueJOHN C. | Expérience générale
April and the supporting staff have amazing customer service skills. I am a long time customer and to see the same faces reassures me that the work environment is pleasant although perhaps stressful at times they never let it show. The low employee turnover rate is a sure sign of good management and careeer minded workers who want something about of life.ERIC P. | Expérience générale
So far so good. Move was local from another storage facility. Loading and unloading covered was a BIG deal. Helpful folks and so far I am living the security here at this place. Guess time till tell if they can keep it up.lisa m. | Premières impressions
service was greatEDWARD G. | Premières impressions
The young man who checked us in was very helpful and accommodating.Nicole D. | Premières impressions
Vanessa was friendly knowledgeable and professional I really felt comfortable with the whole experience and she was very helpful getting me the right unit for my needs I would definitely recommend UHAUL to someone else. Clean and safe environment MelanieMelanie S. | Premières impressions
I thought that u-haul should have given me a bundle price for two units..: $$$ costing me more money. When they didn't have the next size up. I was told that they didn't power to do anything like that.ricky m. | Premières impressions
Le client n'a pas laissé de commentaire.Tanquer D. | Premières impressions
Le client n'a pas laissé de commentaire.Ben R. | Expérience générale
Le client n'a pas laissé de commentaire.Scott T. | Premières impressions
Le client n'a pas laissé de commentaire.Steven P. | Expérience générale
The storage facility itself was so extremely hot inside...if you want to move and pack all of your furniture into a million degree facility a million steps with tiny carts this is your place. Not to mention when I returned my uhaul truck they lost it and I almost got the police called on me for the truck not being returned.Holly H. | Expérience générale
Donna from U-Haul in Woodbury TN was very pleasant and helpful with the beginning of my trip.Gennie from the U-Haul storage in Fort Walton Beach Fla.was also very pleasant and helpful at the end of my trip...I have one suggestion...The steps should have lights.shelly j. | Premières impressions
Le client n'a pas laissé de commentaire.Christopher P. | Premières impressions
Prompt and easy servicetori w. | Premières impressions
Le client n'a pas laissé de commentaire.Wolf L. | Premières impressions
Wish there were more back-in bays for indoor unloading, had to wait for others to finish and pull out before unloading. Otherwise, all good!Thomas W. | Premières impressions
Gennie was great. Very knowledgeable and helpful.william m. | Premières impressions
Le client n'a pas laissé de commentaire.Jason W. | Premières impressions
If a ten (10 ) were possible I would rate.at 100.. Perfect +john b. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN P. | Premières impressions
Online return was a little hard for meTheresa E. | Premières impressions
I was one of the first to rent while construction was underway. However after construction onside was finished avoidable problems developed. Access to the loading dock was blocked. Often by employees on purpose. Employees wererude.wait times at the. Outer were terrible. Very poor management.constance T. | Expérience générale
Thanks for your servicesSherry W. | Premières impressions
Jenny was great the guys were greatjuan M. | Expérience générale
Staff and facility exceeded my expectations of a storage facility. Very friendly well maintained and timely.CORY M. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew H. | Premières impressions
Le client n'a pas laissé de commentaire.Eric R. | Premières impressions
Poor customer service on your GM April's behalf; no staff available "on site" (meaning I didn't have to search for them); no one available to answer the phone (but they'll contact you numerous times and deny access to your unit because you don't have "the correct" lock). Very confusing system, most likely due to poor management.Kasady W. | Expérience générale
This store is new clean and the manager is experienced and flexible! 5*****Gabor F. | Premières impressions
Awesome owner!Rene G. | Premières impressions
Le client n'a pas laissé de commentaire.Keri S. | Online Move In
Honestly the staff and the facilities are amazing. I am so appreciative for all the help they have given me.JOSHUA W. | Premières impressions
This location not only provided exceptional customer service and friendlyLissette G. | Expérience générale
Le client n'a pas laissé de commentaire.Marcos P. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTIAN H. | Expérience générale