Customer Reviews for U-Haul Moving & Storage of The Shoals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of The Shoals

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Stacey A.
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Customer did not leave a comment.

Shawn C.
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The lady was rude

Vickie G.
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Charles H.
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Philip J.
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Kim W.
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Vashni P.
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Teisha Cash was excellent in everything she did at the Florence Blvd location in Florence, AL. She was detailed and explained everything to me. She made the process easy and smooth! I will definitely use this location again and refer to anyone who may have a future move or needs a u- haul!!

Charles A.
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Jeffrey A.
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David D.
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Shannon J.
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Cat M.
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Miss Cash was very pleasant and informative. She offered me all the services that she thought I might need. Which made the entire moving experience way easier for me. The van I rented was clean and well equipped. And easy to operate. The store was well stocked and organized. I would highly recommend any of my friends and co workers to use location above all others. I had called several other locations but kinda got the run around. When I entered this location Miss Cash made me feel at ease and answered all my questions..

Danielle S.
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My experience was great. I rented a trailer she made sure I was safe and certain on what to do on my journey. If I needed anything I had all the numbers to call if necessary. Very friendly and patient answered all my questions.

VICTOR W.
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Customer did not leave a comment.

David A.
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Not really a criticism of the pick up place but the pick up process from mobile after hours was silly. Half the stuff (employer info, additional contact, pictures of liscence) could have been done ahead of time before I was standing in the cold waiting for the code to unlock the key.

Angela L.
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Nothing! Teisha was so great to deal with and made the whole process very easy and enjoyable. This was the best rental experience I've ever had!

Amy C.
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Lights on side of building @ RETURN area & drop box. Very dark. Teisha was very helpful and communicated well with us.

Kenneth P.
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Dale C.
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Lori G.
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Fast pick-up and customer service was great. I recommend the manager Tisha Cash for all U-Haul needs. She was very patient explaining how to operate the vehicle features and how to lock the back door.

Bradley D.
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Inside windshield was very dirty

Marty D.
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Very polite and efficient.

KEITH D.
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Customer did not leave a comment.

Christie B.
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darell J.
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Excellent service.

Jacob D.
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Versaii S.
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Nothing this location was awesome Christina was help and I enjoyed my experience.

Antoinette S.
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Thank you!

Melanie C.
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I asked for an extra night and would return the next day. They did not tell me they were closed or what to do with no one there.

Jahrel W.
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Angelia C.
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Timothy W.
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My brother returned the trailer

Kylee D.
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The truck we had drove terrible. The whole entire truck shook so bad it made you feel like you were going to throw up. The inside of the window looked terrible the driver couldn't even see out.

NORMA D.
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Customer did not leave a comment.

ken S.
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Location clean and inviting? Yes very clean and not 'not inviting'. When I got there I was not sure where to park or if they were open. But no (-) neg marks, just a comment.

Kimberly H.
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Clifton D.
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Worst. experience ever

John H.
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George S.
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No reviews have been submitted for this location.

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